my RTX 4080 Was Faulty, so I had to RMA it...
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- čas přidán 9. 06. 2024
- RMAing in Australia can either be straight forward for tech products, or it can be a frustrating process. In today's video I talk about my process of sending back this MSI RTX 4080 Suprim that I bought second hand, and everything involved in the process, as well as some stories I have heard (in aus) when things go bad...
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#PCGaming #GPU #RMA - Jak na to + styl
Used to work for the biggest tech seller in France. Did many many RMA in the past and the best one that I saw was MSI who upgraded the laptop of a customer. He bought something like a gaming laptop at 2000€. The client was very a pain to manage and was never satisfied of the fix (thermal issue but it was a very slim gaming laptop with an intel chip that was consumming a lot of power and making a lot of heat) After the third RMA MSI upgraded the client with a laptop that was retailling at 5000€ ! and the best part. The client was not satisfied ...
Some people aren't worth having as customers...
@@cairnex4473 Do you want to know the best part ? He decided to sell the 5000€ laptop AT the shop to a student. It was for « make the student in confiance » my boss tolerated that at the time but we were furious.
@@cairnex4473 So true
@@cairnex4473 You haven't gotten an gaming laptop with Intel processor chip in the last 5 years. Even if the person above wouldn't have mentioned it, I would have guessed. You have to disable boost so the laptop doesn't catch fire or melt. Or limit the TDP. So basically get an i7 or i9 and reduce it to an i5 or it burns itself to death.
tbf RMA stuff for the 3rd time is still pain in the ass, depending on how the back & forth emails are & wait time in-between / if he needed it then & not months later etc. that upgrade is a nice touch but when it takes 3 months have a proper working device with all the troubleshooting idk if i would be satisfied too. but i understand the point.
ive had to rma to quite a bit of major manufactures.
1: asus is fast but be sure your card has no blemishes or scratches on the pcb or anything that shows it wasn't taken care of. Got one card warranty repair declined that was over heating and then stopped displaying out anything. they pointed a tiny scratch on the very corner of the pcb that was there for nearly 8 months since day one inserting the card in a small case lol.
2: adata, they took well over 2.5 months to send replacement drives.
3: silicon power took about 2 weeks to rma and send a new nvme, very happy with them
4: thermalright - all they needed was pics and videos showing the aio was broke, they instantly sent out a new one next day.
5: evga - they sent a very nasty and scratched up replacement motherboard that was missing all the covers and accessories and still had issues. quick turn around though about 2 weeks
6: ekwb - NIGHTMARE _ No... too long to list lol
7: lian li - amazing, send video of failed fan, got new one sent out quickly
those are just the notable ones.
goodness, and these RMAs occurred over a period of how many years?
The 1. there is definitely sounding controversial ;)
@@techyescity 100% but what can he do? In non US countries we just cant threaten to sue to get our way. Litrally nothing just got to accept the loss and not use ASUS again IMO.
@@julmdamaslefttoe3559 just crazy reading other peoples experiences too, saying they got sent back a card that was all banged up.
Bough a *Lian Li Galahad II TRINITY Performance 360 AIO* last year.
The pump died 1 to 2 months, so I sent them an email directly and I had a replacement AIO with out the fans in about 8 to 10 days.
It's good to talk about this! Like you say, there's not a lot of media talking about this.
RMAs here in The Netherlands normally work such that the (r)etailer confirms the card shows the described problems and immediately give you a new one. They then deal with the RMA of the old card themselves. (R)etailers are also required to offer at least 2 years of warranty, which in most cases is the same duration as the company that made the product, meaning we generally don't deal with the companies at all.
EDIT: Ah, additionally (and this is a little known fact that sellers love to omit), many (r)etailers do have a clause here that the person on the invoice must be able to identify themselves for the RMA. This means that, like for Bryan, you better buy from a seller that is willing to work with you on that. I am of the opinion that "comes with receipt" doesn't mean anything, because if the seller is not willing to cooperate when you need them to, it really is worthless and you're not getting your RMA. Because of this I don't offer more for GPUs that come with a receipt, unless it is from a very reputable seller.
In Romania, there are laws in place and they have to fix it and send it to you within 15 calendar days(not business days). If in that time they don't fix it you have one of 2 options either the retailer gives you your money back or replace the product.
Aah yes. Romania, the land of law and order :D
Wow sounds like a real fascist country I guess cnn is right
That's my exact 4080, running perfectly thankfully.
This one used to run perfectly too >:)
Same here but I've got the 4080 Super variant , and have been enjoying mine since I got it on launch to replace a dead 2080ti,
it will brick anytime now
don't listen to them scudders below!!!!!! I have one as well and its great :) negative nellies, they jealous still running thier og 980's :):)
@@cain7925No it won’t clown.
You are a real good dude for dealing with this for the person who bought the GPU from you. That person is lucky they bought the card from you and not someone else
7:78 some stores allow re registering the owner when you buy it! The seller has to contact them and notify a new owner.
great tip, umart unfortunately said it was locked to the original customer.
In Denmark it's a bit easier when dealing with second-hand RMA, you just need to show them the original invoice (a photocopy will not suffice in most cases). But if it's a digital invoice which is typically a pdf file, you just provide that. In Germany you'd actually need the original owner to sign a document transferring the ownership to you, and then you need the original invoice as well.
Any manufacturer can sell a faulty product…… it’s how well the said manufacturer handles the issue that determines a crap brand from a great brand imo!💪😇👍
I never have to RMA a Tech YES City video. They're always great!
LOL 😅😆
Haha, your comments are always on point.
Your videos never disappoint me , keep up the good work, been follower for years 👍
My worst RMA experience was with Western Digital about two broken SSDs.
I had to provide them with a lot of stuff just for them to tell me if the drives were still covered under warranty.
Then it was a while with stuff "never arrived", can't open/read, we additionally need this etc. until I finally gave in and said screw it, I keep the broken ones just as a reminder to never buy anything from them again.
(And the drives were still covered under warranty as I was told after a lot of emails.)
In December 2023 I bought an open box MSI motherboard. The RMA process was amazing. I had registered it online and have an account with them. Normally, I would have returned it to Amazon, but for some reason they told me not to return it, and they refunded me, so I could purchase a new motherboard. I thought, let me see if MSI will take it, and they did. Turn around 3 days!
So here I was with two new motherboards.
Well now that's interesting. Pretty nice outcome there
@@ArtisChronicles Well, with an Asus board RMA, using a retailer (Portugal) it took them 2 months to replace the board with money. As they didn´t have one to replace. Was a bad service, do not buy on the SWITCH site.
Thumbs up to UMart for making things happen, and you too Bryan. Going the extra mile to ensure the customer is satisfied, I do not see that happening so often. Have a great weekend.
I used to work in a big retailer and did the warranty repairs. Most of the vendors had repairers in the country. Always loved a liquid damaged or smashed screen job. Almost always "no i would not like to proceed with fixing".
I used to work in Dream Machines, clevo laptop seller in Poland and EU. RMA there is really bad and sometimes can take weeks because all the parts are ordered after the diagnostic of the product, they do not have most certain and needed parts in the warehouse. In EU, the seller/manufacturer has to fix the issue in 14 days or legal action will be taken against them. You can guess that there were a lot of trials back then.
Omg the part about shorting sense pins on 8 pin connector is so relatable. I was curious once why some card required them to being connected and it so happened i had really old 8 pin gpu on hand that wasnt working with only 6 pin connector. After some testing i found out that those pins really dont have carry too much amps, since they are basically just 2 more ground connections
I have only ever RMA'd a Cooler Master 750W sfx psu, and it was super easy. Took a few weeks, and they ended up sending me brand new 850W sfx (updated with 12VHP connector), so a nice little upgrade! I'd recommend cooler master for RMA process, but hopefully your products with just work!
My worst RMA experience is with MSI :
I bought a GTX 780 Twin FROZR brand new when it just got out so full price at the time(no discount etc.) from one of their official partner resellers, a tech site in my country.
The card died while gaming, by that I mean it just shut down my pc with a burnt smell coming from the gpu, after a year of so still under reseller AND MSI warranty so I sent it back to the reseller which sent it back to MSI for repair.
It took 2 months without any replacement or news about progress to get something back.
Finally after 10 weeks, during summer, without a gpu, I got the same gpu back "repaired"(I don't know I didn't try it in my pc) with A LOT OF dents on the shroud and the heatsink, scratches all over the pcb. The GPU's box was tored up and the shipping box was all beat up. UNACCEPTABLE! I sent them a pristine product. I take care of my stuff. If I had sent it to them in that state, there wouldn't even be an RMA. I was so angry.
I contacted the reseller which told me to send pictures, so I did and they replied "WOW, yeah....." and told me to chose an equivalent GPU from their listing and I chose the EVGA GTX 970 FTW. Worked flawlessly for me until I sold it to somebody. That was the last MSI item I have ever purchased. Never again.
Then there was Corsair with the K70 rapidfire RGB that had a known controller issue with some leds stuck on the red color that I bought from Amazon. Amazon told me to contact Corsair. I did and Corsair wouldn't pay for shipping(like 35€ or so) to get it back, even though it was still under their warranty, because I lived in Europe. A 170€ keyboard mind you. After some back and forth, I reluctantly sent it back to them ON MY FEE, to get a new one from a revised batch. I sent it on 3 days shipping because I need it rapidly and they sent the new one on a 2 weeks shipping rate.
A year later the keyboard showed some issues again and the iCue software was so bad at that time. I got rid of it. I never bought any Corsair product since. Custom keyboards are miles better anyway. Haven't looked back since.
Strange few weeks ago(EU) MSI got me covered in under 10 working days. Brand new card arrived 9th working day after they got mine in their hands.
I've only ever had 2 RMA's in 30 years of PC gaming was a set of very expensive OCZ memory which I had pay to upgrade as the modules needed were no longer being produced. The other was back when SandyBridge was launched. This actually was MSI as well and caused a 3 month delay after Intel recalled all the H67/P67 motherboards because a bug in the chipset, but the board that I got in return was of a higher spec and still works to this day.
MSI is crap.
Bought my son a desktop Intel 12th i7 12700K with a RTX 3060.
It had a water cooling AIO.
But the PC would constantly crash and make ticking sounds before it did that. It sounded like a fan was hitting wires, but it wasn't.
It was the VRam safety protection that were clicking off to protect themselves.
Sent it back for RMA, we had to pay shipping again, no drop offs.
They sent it back, replaced AIO worked for a month then started doing the same thing.
They wanted us to ship it back again at our cost.
Shipping cost was $120 each time.
So I finally bought a CPU air cooler, Noctua D15 dual fan, massive, but not a single issue since then.
Useless RMA service at MSI.
Nah msi is good depends on what you buy from them
@@StreetDawg55 msi is pretty bad especially their graphics cards i've rma'd 2 rtx 3070's back then and both of them ended up having the same issues def on the do not buy list lmao
@@tomomei got a msi mobo & msi psu no problems at all
edit: also got a 27 inch 1440p msi monitor
@@tomomei Ok that was your experience, I know plenty who never had issues. All brands have issues. I had the worst luck with ASUS for years and I said ok lets give them a try again and everything has been ok.
@@tomomei You really can't generalize when it comes to your own personal experiences with computer parts manufacturers because each have their own. Some good and some bad, it just comes down to luck and probability that you get a faulty product sometimes from a major manufacturer.
Aussie here: I've only had to do one RMA for computer hardware in the last 20 years as well as two warranty claims.
The RMA was for a Leadtek Geforce 6800 GT with dodgy memory that dragged on so long (over 3 months), that the shop I bought it from (Harris Technology) offered a full refund. _As it turned out, cards had dropped in price in the meantime, so I bought a Gainward 6800 Ultra GS (elsewhere) with the refund and had $100 left over._
The first warranty claim was a Viewsonic 20" 1600x 1200 monitor that would randomly scream and go blank but come back a few minutes later. I rang up warranty claims and they organised a courier to pick it up *but* cross-shipped a new monitor at the same time. _The 20" was no longer available so I was given the 21" version in its place._
The second warranty claim (during COVID) was a curved 27" 1440p ASUS ROG gaming monitor that decided that it would green acid-wash the image no matter what resolution, PC, cable or video card I threw at it. ASUS organised the courier and it went for a trip up to Queensland (I'm in Sydney) for repair. The repair centre kept me updated saying they had tested the display and ordered the parts required to repair it. Three days later, they deemed it "unfixable" and ASUS Australia had the reseller refund me the purchase price. _Ended up getting a LG 1440p monitor (elsewhere) for just over half the amount refunded._
BTW. EVGA video cards warranties starting back in July 2011 followed the product, not the person who purchase the card. You could transfer any remaining warranty to the 2nd hand buyer assuming you were still within the 3-year time from when EVGA shipped the product. This did not extend to the purchase of extended warranties though. *Alas, they're no longer an OEM partner in the graphic card market.*
I live in the US, MSI customer support is extremely rude. I have an issue with my 4080 suprim x, they ended fixing it, for sure I have to pay to ship it to them, but the fix was suspicious. I hate the process, I had much better experience with asus and seasonic. So, I am not getting any product from MSI anymore, no matter how god is the deal
Yeah it sadly depends on where you are for how well any company works for you when it comes to needing customer service/warranty support.
Imagine getting RTX 4070 12GB for 200 dollars just because its has a misaligned part that can be fix in minutes
Right to repair bros taking their wins where they can.
It’s not called the 4070 12gb.
Recently had to RMA my 6800XT here in the UK. Everything went smoothly. Bought it new so seller (Overclockers) arranged courier pickup, tested the card, and as replacements were no longer available, refunded. Whole process took 3-4 days. But this is actually a bit of a problem. First time I'd ever spent that much on a card but warranties are still only 12 months. Imagine how I'd felt if it had happened just after the warranty had run out? Something needs to be done so that warranties on electronics are increased by law once they reach a certain price point.
Can you make a point of taking photos before you send off for RMA, including serial number. I've been seeing a rise in people complaining about RMA damage, or sending the wrong equipment back and being in a long battle over it. This is how you cover yourself if it gets damaged in transit. I love this video, i feel like it's becoming waaaay more common for RMA's in the last few years
in Germany we have similar strong customer protection regarding warranty, however unfortunately it only applies to the first sale. If you buy a used product you aren't entitled to make warranty claims, though if the vendor doesn't know you aren't the first owner of the card then it usually still works out. It's not like the shop willl ID you.
I had issues with a gigabyte B650 motherboard that I bought from Scan in the UK. Turns out I had bent some pins in the CPU socket. I thought I"d have to buy a new motherboard as bent pins are not covered under warranty. Scan said that they like to promote good customer relations so they would RMA it and cover the cost of repair. So now my retailer of choice is now Scan
I had to RMA a Kraken m22 with NZXT and the process was simple, straight forward and they were highly professional. Between mailing back the faulty aio and receiving a new 1 it only took roughly 2 weeks.
About that question: Both the 6 and 8 pin PCIe power connectors have three 12V lines and three grounds, those extra two pins on the 8 pin connector are just grounds to make the card see that it can draw more power for some reason.
The whole standard is just stupid, they should have just used the same wires and connectors they did with CPU's...
I have the same symptoms on a Vega56, mine also trips the PSU and then nodisplay. Need to turn off/on PSU and then turn on PC. Had hoped to know what was wrong with your 4080...
You can sign a warranty transfer paper. At least that's how it works in Europe, if you buy used goods that are still under warranty.
Bought a laptop from MSI(USA) in 2020 for about 3600$ usd. Had to RMA the laptop in my local MSI in Saudi Arabia and indeed it took about 4 weeks. They replaced the motherboard and applied new thermal paste I've bought (to change the one they use by default) + applied thermal grizzly pads on gpu and cpu precisely for me for free. Best RMA so far
Bryan you should do scrapyard wars with hardware unboxed! So what if its a stolen idea, would be sick. Maybe in a neutral city, Sydney? Scamtree, "is this stil available?" Marketplace, the lot.
Do you think Steve would be up for it?
Its not just a stolen idea, it's a played out idea.
don't have to convince me, it's always the other party that needs convincing. Always down for a 1v1.
XFX Used to have a "Double" lifetime warranty. If you registered your card you would get a lifetime warranty. If you sold the card that person could register it as well and get a lifetime warranty. (but only once) I did an RMA on a card forgot the name of the card it was 10 years old. They did not have the same card (DUH) and they just sent me a RX560 which was the closest in performance to what I sent in. I miss BFGtech they had a lifetime warranty as well.
My only RMA experience was with Asus Canada and a B250m motherboard at the time. They couldn't repair it as there was a pin missing on the USB 3.0 connector. It was e-recycled and I had to buy a new board.
EVGA were amazing when my 2070 went faulty - shipped card after RMA authorisation and had brand new one back in 2 weeks
I once did a rma return without a receipt out of warranty from msi. It was a r9 280x. Had a bad ram chip. Didn't charge me a dime and I got a r9 390x for free. 10/10 been buying msi ever since.
Corsair are good, my Legs broke on my K70MK2RGB Blue switch. Sent support my amazon listing I bought, and they sent me some legs no more questions asked free.
I did RMA a 3080TI from EVGA but instead of doing this dance I went straight to using their upgrade program for a 3090. I've been happy ever since, almost directly after receiving, doing a copper mod with full klapton tape precaution. I never did open up my 3080TI, but it was barely stable on anything but stock clock and would have been a problem later on. Edit: Evga's 3090 with custom copper mod has been stable with +150 core clock and +1150 Mem clock and 500W bios to date.
Anti sag bracket Should go in the Middle! as to avoid a bow effect towards the middle of the card, causing the weight to pull away the die from the cooler. I know a bracket at the end is better than no bracket...... Good video
Corsair Keyboard K63 broken keycaps and Fractal Design Core 1000 Case, missing Accessory Kit box. Both used, contacted each by email. Sent photos of serial numbers and rough dates. Got replacement parts posted to the UK.
Back when the 30 Series cards were coming out I had a 2080 that was having issues. I ended up RMA'ing with MSI (it was a Seahawk with a Liquid cooler). Long story short it was right as the inventory problems were becoming an issue, so the only thing they had available was a Ventus 2080 Ti... That's what they sent me back since they had no 2080s that were as good as or better than the Seahawk and no stock of 2080 Supers or 3080s... So sometimes an RMA can turn into an unexpected upgrade
my 4080 is the same supreme msi one. it is a dream to use. I upgraded from 1080ti... I run it with a 9900k @5.ghz 32gb ram love it.... will upgrade the cpu next... the old upgrade as you go for me :) been at it for a few years now. love my pc :) I think I will actually get a new case next though when I think about it.
I had a ASUS z690 motherboard and a set of corsair ram go bad and did the RMA process. I got the motherboard replaced in under 2 weeks and around 2 weeks for the ram. It was super easy and fast. I was very surprised by both companies.
I baught a 4080 founders edition in best buy in Arizona and then took it home to Ireland. After 6 weeks of use I started getting a bunch of crashes, I did loads of debug including 2 reinstalls of windows I conteted nvidia. They got me to RMA the card and with a week i got a new replacment from them. SO no complaints there they did right by me.
I had my Asus 3080Ti RMA last year, took about two weeks back and forth, first time they sent back a card that is like had an abuse in the repair shop. Scratches everywhere. I had to directly email Asus about that. Fortunately Asus did read my email and escalated to the RMA department about the issue. I don't mean to get a brand new card, but the scratches on the front and back just hurt my heart. My card was mint and scratch free, coming back with a card that looks like ran through a bucket of nails just simply not acceptable. took another week for them to send back another card for replacement. So far it still working fine, but not sure if continue buying Asus next time.
Best RMA I had so far was Amazon(I'm in Germany). My 3080ti's fans began making clicking noises after about 1 year and 2 months. Amazon offered me a full refund (€1200) and I was able to switch to a 4080S without paying any extra money. This was remarkable.
So I registered my xfx Rx 7900 xt recently with xfx for their 3 year warranty and I want know what exactly do these warranty’s cover for GPUS?
I had a Samsung 980 Pro 2tb that one day just stopped working and did not show up in windows. I suspect it had the old firmware and those drives had some problems regarding the old firmware. RMA took about 1.5 - 2 months but finally they replaced the drive with the same model new drive. That one had the new firmware installed. Thats a positive solution even though those rmas sometimes take a long time.
During Rx580 mining crash I bought a ex mined asus expedition card. Which had a mining bios and I couldnt verify the memory it was using to reflash the correct bios. I sent it back to asus australia without receipt -just filling an online form stating card wouldnt post and they sent it back with correct bios flashed to me without drama. Since then All my pc gear is Asus/asus themed pc build.😅
The receipt I suggest to take a photo off because with time it can fade out especially if we talking years.
My experience with MSI rma was pretty bad this is going to back to the 8800gts model. The card I had started having issues without putting a display over dvi-d. sent the card back they had a look and sent me a totally different card (looked completely different). The place I bought it from said it works but after taking it home plugged it into the pc. Card did not post and back to the place of purchase had a very heated conversation with them. Ended up with a brand new card to take home and a different brand. From then onwards I steered clear of MSI but having seen this video looks like they have changed a lot. May give them another chance in near future.
This was in Australia also.
usally in aus here if i have a issue with something i just get a replacement that day ik if the repair is to long u have the right to request a refund or replacement its in the accc website
Because of the gtx 970 memory problem(only 3,5GB could be used), the retailer where i bought the 2 GTX 970 for SLI, replaced both with GTX980, with a pay for the difference.
In Malaysia, pertaining to Asus, I RMA my ROG rx6700xt which i bought off someone. I gave a honest account where and how i got it. They rma it
(through the online shop it was bought from) and since it could not be repaired they replaced it with a ROG RTX 4070ti.
Thats nice outcome.
As for the question of the day, I suppose that if you want another free alternative, you could also cut up one of the 6pin connectors and tape it onto the other one. You might have to file the edge of the intact 6pin connector a bit as the outer edge is likely too thick to function as an inner edge. Just make sure you safely tape up any loose wires from the remainder of the sacrificial 6pin connector :D pretty sketchy too but I would totally be willing to do that on a proprietary PSU like that, as long as it's for my own use!
There is nothing you can't do with a bit of tape and a good soldering iron :p
get this man a mic stand, he more than deserves it
By some miracle I’ve never had to RMA anything in some 25 years of PC gaming. I’d estimate I’ve sunk some $20K in components over that time. I’ve had to return or get reimbursed for scam products or sales on rare occasions. I feel amazingly lucky now never having bought a dud product after all this time.
I very recently dealt with Asus RMA, had a TUFF 1000 watt psu the had a melted 12vhpwr connector on the PSU and GPU side. I got in contact with Asus over the phone and they emailed me a shipping label where they will see if it can be fixed and if not send a replacement.
Buy from Bryan: you get a temporary replacement setup and a brand new GPU in the end. 🕶️
I have a cx with a 4090 and at times i get these flickering issues and the only way i can "fix" it is to restart the PC... The oled screen got replaced last year and i brought gigabyte card last year around April or so and I've had this problem.. after restarting, It either fixes itself or sometimes putting the pc on sleep can fix it. At times though, when i wake the pc up from sleep the screen resolution is chucked in like 800x600 and i have to manually change the resolution again.. 4k 120hz, everything is up to date in software wise but even though it's annoying I've just dealt with it considering i live in Australia and well... Some retailer's can be a pain in the ass
A long ago,a best one was Sapphire.
The RMA process is usually good if you complete the paperwork accurately. Not the case with all companies though. I’ve been trying without success to RMA a Samsung 980 Pro that has the bad firmware. The drive is in “read only” mode and cannot be flashed to the updated firmware. This is a known issue. Samsung is very aware of the problem yet still refused my RMA. I haven’t given up and Samsung is #1 on the “Tech Luvn Wall of Shame”. I mention them in every video and will never install a Samsung product in my builds. I have gone so far as to refuse a build where the customer had Samsung drives. I loathe Samsung for what they did. I don’t like being ripped off.
You handling the 4080 outdoors like it's a box of expensive jewelry was golden, pun intended.🤣Well, it kinda is!
I just took my EVGA 3080 FTW3 in for repair. Fingers crossed. Otherwise it will be framed and hung on the wall in memory of EVGA
My old Radeon 6990 had to be replaced after 2 years because 1 GPU stopped working. Got a new one like 2-3 weeks later and that card was good for another 2 years. Think it cooked itself both times. Blower on 2 GPUS was not good especially when we put 3 fans on 1 GPU nowadays. My card was also an MSI but it did have a 4 year warranty.
zotac always upgrades my cards that i bought off of them when they get faulty. (but i always tend to get a card that's being phased out) so i get a free upgrade.
MSI used to be great especially in the 80's, 90's, and 00's now they are not so much. I had to RMA a few things over the years but recently a $100 Mobo was going to cost me $300 to RMA through them counting shipping and "repairs outside of warranty" which there were none.
That RMA horror story sounds like Gigabyte lol. Got a friend who had to sent in his faulty itx board like 3 times.
Here in Sweden RMA is usualy very easy. You just contact the retailer you bought the product from and send it to them.
Then they will check it out and either send you a replacement or a full refund. I once had a faulty RTX 2080 Super.
I sent it back to the store and they sent it to the manufacturer but they could not replace it.
So even though the card was like over year old i got a full refund. This was during the GPU shortage but i managed to get a brand new RTX 3070
And even get some money back from that refund lucky me. 🙂
And as for the second hand market they just need the receip. No extra proof of ownership is required here.
That stinks. I have an MSI RTX 3090 Ti Suprim X I got new a few years ago and it's fantastic.
Bryan i had fulty motherboard just went dead and was a msi board to they just replaced it for me and never had problem after that was MSY hear in Adelaide
my 3070 from zotac was showing some artifacts, i sent it for rma, the store didnt have another one to provide so they gave me the money (529€), i added 100€ more and got an 4070, kinda of a free upgrade i guess and it took 30 days
Msi here in the states is the only company that will replace a product without a receipt.
oh wow without a receipt? that's unheard of in aus lol.
@@techyescity They are the only ones left, don't register the product. Click on RMA, and they will automatically produce and RMA for you. You do have to pay shipping though which can get expensive.
rma's kinda of a pain, but at least they have it. glad my msi 4080 works fine, no issues.
Not really surprising its a MSI Suprime. This model wasnt been any good for a while (at least from series 3), whats left is just pretty marketing while the components being used under the hood are low quality.
I'm wondering how RMAs of EVGA Ampere cards have been going, now that they've left the GPU market
I blew up an MX300 2TB SSD by using old PSU cables with different brand PSU a month before its warranty ran out. I sent it back to Corsair and got an MX500 2TB SSD in return. It also blew up my Corsair commander pro, sent that back to amazon and they gave me a new one 😁
I had to send back a wheel and pedals under RMA to PC Case Gear and the process was completely painless. They acknowledged it had died and sent me a brand new one and that was that. I've been going through them for years now and can't fault them. Also had stuff from MWave and same thing, had to send back a faulty motherboard which they replaced with a new one and no issues at all.
@@Sedici65 If it means a few dollars more for the security of a good RMA service, then so be it. To be honest though, PC Case Gear tends to be very competative with their prices. Plus they're based in Victoria where I live which means usually next day delivery.
@@bryndaldwyre3099 PCCG and Scorptec have both fixed any issues I've had almost right away, recently got a 6700XT then they had a sale with free shipping that started the day after I first put in my order and they refunded the shipping because I asked
And during this time a 1080ti still run without problem since repaste.
The progress!!
I very recently had to rma my strix 3090 to scorptec and had a reasonably fast turn around of 3 weeks
But what happens if you have a new Email account for some reason? when u do the RMA.?
so don't buy expensive gpu's secondhand if the owner can't produce an original receipt?
Yea why risk not having a warranty when you are spending so much money? Sometimes it might be safer to buy brand new if its just a few hundred dollars more, just for the sake of the multi year warranty....
Gigabyte took only 2 weeks to replace my 2080Ti through PCCG. I was impressed.
Ty tyc
i found with rma, asus and msi are good if your not the name on the receipt, plus they have repair centres in australia. Gigabyte make you go through the retailer only. Corsair sends back to taiwan but can give you a prepaid label.
Yeah I think they are all starting to get a bit better as time goes as, on they certainly don't want the negative word of mouth.
@@techyescity i just had to rma 2 aorus xtreme rtx 3090 i got off the used market, thankfully they had receipts else id be up sh!t creek. Tested them the day after i got them and they had issues, conveniently the seller left the country in those 24 hours.
My brother had his 6700xt (bought new) rma through pcbyte. It took them a disturbing amount of time to send the card back. Probably about 6 months. He had to throw accc threats at them eventually
i got a INNO3D GeForce RTX 4070 SUPER 12GB Twin X2 even whit this relative small card i use a self made 3d printed support pole
Can definitely vouch for gigabyte, when my rx 580 died a while back, they upgraded me to an rx 5700xt
You received a quick turnaround and a brand new replacement because you are a CZcamsr.
MSI actually is well known to be pretty shitty RMA wise he just happens to be in Australia with good consumer protection laws that would help him sadly MSI is pretty well known to give the finger to its customers here in Asia where consumer protection is almost non-existent both Gigabyte and MSI has been seen to be the worst of it.
I have the same exact Suprim X 4080. Card is fine but the intial BIOS POST screen logo is in low resolution. My previous GPU displayed the POST screen logo in high resolution. Anyone else experiencing this?
Tried it on a different PC? might just be in CSM mode?
How did you get a RMA after buying it 2nd hand I was told warranty's aren't transferable?
It depends on the brand, some are, some aren't.
In Europe, I'd just show the vendor the receipt
That lad who got 4070 for his 3070 is absolute chad 😄
My Son bought a Pre built PC with a Zotec RTC 3080 the card went wrong so I contacted Laptops Direct in UK they sent it back, they sent back a 4070 Ti as a replacment😮😊
That's really solid!
*There is ONLY ONE good GPU maker, and that is, by far ' ASRock ' !!!* Their motherboards & GPU's are simply TOP NOTCH !
Aorus-Gigabyte uk would not honour Warranty because it was imported from USA -said I should send it back apply from USA for RMA
This is why I like eBay’s buyer protection, I bought a “high end gaming pc setup” for £800, I ended up getting it for free due to the sellers packaging being so poor the boot ssd got broken
He then refused to do anything about it unless I sent the whole thing back how it arrive (obviously would have been destroyed upon re delivery) I contacted eBay and they checked the messages then said “keep the pc and here’s your money back”
13600k
B660 mobo
32gb ram
850w psu
Rtx3060
24” screen plus keyboard and mouse
That right there was my best and worse experience with eBay
Have to say, in my situation, its not that pretty. Bought ram from PCbyte, faulty, returned to umart. 2months later still no refund or replacement. They said they are waiting reply from old pcbyte owner. Should they transfer the delays to the customer? isn't that should be sorted out when they merged their brands? I will see how long this is going to take.