Can Boeing recover the public's trust?
Vložit
- čas přidán 6. 07. 2024
- Founded in 1916, Boeing built a reputation as the gold standard in aviation design. But the storied company has been under scrutiny from regulators and the public alike after the 2018 and 2019 crashes of its 737 MAX, resulting in 346 deaths, and another incident with a 737 MAX this January involving a door panel blowing out mid-flight. Correspondent Kris Van Cleave talks with investigative reporter Peter Robison (author of "Flying Blind"), and with a 737 pilot who says change at Boeing is desperately needed now.
"CBS News Sunday Morning" features stories on the arts, music, nature, entertainment, sports, history, science and Americana, and highlights unique human accomplishments and achievements. Check local listings for "CBS News Sunday Morning" broadcast times.
Subscribe to the "CBS News Sunday Morning" CZcams channel: / cbssundaymorning
Get more of "CBS News Sunday Morning": cbsnews.com/sunday-morning/
Follow "CBS News Sunday Morning" on Instagram: / cbssundaymorning
Like "CBS News Sunday Morning" on Facebook: / cbssundaymorning
Follow "CBS News Sunday Morning" on Twitter: / cbssunday
Subscribe to our newsletter: cbsnews.com/newsletters/
Download the CBS News app: www.cbsnews.com/mobile/
Try Paramount+ free: paramountplus.com/?ftag=PPM-0...
For video licensing inquiries, contact: licensing@veritone.com
"It's Not the Airplane I Don't Trust...It's The People Who Delivered it To Me..."
Best scary soundbyte ever.
Hope the 737 pilot doesn't get blowback for his candor.
rumor has it that Boeing Doctors just said that the Pilot has some kind of suicidal tendencies...
Captain Tajer is a union representative. He won’t get any blowback from telling the truth
Someone has to do it. Honesty is nearly absent.
This particular pilot has spoken out many times before. His reputation as a captain, so far, has protected both his integrity and his ability to speak truth to power.
There are a lot of very good people at Boeing. They are just a few great leaders away from a rapid turnaround
We are deeply committed. That does not answer the dudes question
Yea the classic corporate answer.
We are deeply committed to not answering.
If it’s Boeing I ain’t going
The PR lady is my favorite part. She literally just gave the same old taking points that the question was actually about. She might as well have said, "you can't trust us. Don't trust us."
Boeing Airplanes World wide takeoff, and land hundreds of thousands of times in a typical flying day
Just for the record, that wasn't a PR lady -- that was Elizabeth Lund, senior vice president of quality for Boeing. Whether that makes it better or worse is up to the audience.
@@kevinconnaghan1113 we are deeply committed. Boeing has a long history. Correct: HAD. I love when people dodge the question and just say bull
You can tell she's nervous. She knows she's just paying a lip service
@@brandonbrown4819OK boeing
Thank you for this story. It shows the state of corporate power today. Honor & ethics be damned.
Just adding to your comment, I think one case study were corporate America went to the dogs is when Michael Eisner took over Disney back in the 1980s. Sure, Eisner did a lot to bring Disney out of the dumps because in the years prior before he took the helm, Disney was losing money and park attendance had started to slip. However, in his later years at Disney he became solely focused on profit profit profit profit profit and that same mentality seemed to rub off on the rest of corporate America making that a model they all started to follow. All most American corporations care about is two things: lining their wallets and making Wall Street happy and sadly, it has culminated into what we have today with the Boeing debacle! People have died as a result, and all these IV educated clowns who run these corporations are clueless as what to do about it!
They created this Frankenstein, they are going to have to fix it.
Funny how Boeing was helping NASA but now they can't even send people to low orbit.
It would be so funny if SpaceX went up to get the astronauts back lol
"....but now they can't even bring people back from low earth orbit."
There. Fixed it for you.
Well Boeing did send them... But then stranded them there
Once a great engineering company, became an MBA company.
Boeing. We went to business school, get on our planes!
If it’s Boeing, I ain’t going.
Irrational.
Try spending money on removing problems in manufacturing instead if removing informants. If there's no problems, there won't be whistleblowers
boeing: or, OR, hear me out, if there are no whistleblowers, there won't be problems (you'd hear about)!
The u.s. government removes whistleblowers. U think corporations wont
The fact that 2 Whistleblowers are dead is extremely disturbing
They're displaying all the worst traits of McDonnell-Douglas. This absolutely could have and should have been prevented. As soon as incidents started happening because of design and manufacturing flaws, that should have been all the warning we needed.
John Oliver did a great segment on his show, laying the blame largely on the merger and McDonnell Douglas management in control.
@@igorschmidlapp6987 buying MD was the final nail in the coffin
An off-airport landing.... don't we call that a crash?
no it could have been a safe landing on a field or a highway
Not necessarily. It could be a safe landing, but in unexpected place. Example: TACA 110. czcams.com/video/14DyBpYzwP4/video.htmlsi=K452a9aJdNKLJ6V-
What would count as a crash is if the aircraft suffered extensive damage that it cannot be repaired. This is termed as "hull loss"; the aviaiton equivalent of "totalled".
Stock buybacks? That's a guillotining.
Thank Regan and the Republicans for that! They were illegal until 1982. That is when things all started going wrong for America. Gorden Gecko is wrong, greed is NOT good.
You wish. This country worships unfettered capitalism. Human lives are inconsequential to profit.
Can Boeing recover the public's trust? Short answer: No... But honestly its not like Boing really cares.
Why would the public never trust Boeing never again
Yes, they can, once they put out a new aircraft 5 years later, you'll be begging to fly in it.
I don't blame boeing, I blame the people who manage the company who caused it to go off rails, the current management does NOT represent Boeing.
@@dereksue4877Being that they run the company they absolutely do represent them, at least currently.
What would they do? Replace it with Airbus? A foreign company?
They're deeply committed to profits! Period.
like every company is
Cus Boeing does
As EVERY company/business on the planet is!
Whenever I fly I make sure its an airbus.
why should it be
you have no choice in the matter
The same here.
Airbus, Embraer, and or Bombardier that I trust.
@@williamfugatt5003you’re broke, that’s why you say that. Lol
he said ''im more worried about what is it that you put on plane that you decided not to tell me''😅
All planes (and increasingly moreso all the time) have all sorts of stuff that the pilots don't know about. Totally bogus claim when pilots say they should know everything. Modern aircraft are simply too complex for that.
@@TheOreamnos55 - I'm assuming the captain's remark was inspired by the MCAS system, which caused the LionAir and Ethiopian Air crashes.
As you probably know, MCAS would push the nose down if it sensed the plane was flying too nose high. In the two crashes, the nose WASN'T high - but a sensor was faulty, and MCAS flew the planes into the ground.
At the time, I remember a panel of American Airlines pilots were appalled that they had not been told about the existence of a system that could override their control inputs.
@@idl9ave419 Uhhhhh, yeah.... I was actually an engineering director for the company that did that work for Boeing, and in the same division. I'm extremely well-versed in what he's referring to, and in what happened. My point is that the pilots in no way "know everything that's in their airplane". Guaranteed. There's just too much complexity. Most avionics SW engineers know far more about all the little control nuggets that are in there, and flight control computers are the #1 example of this. All modern airplanes have their flying characteristics tuned via various little pieces of software, and those are most certainly not known by flight crews. I did a KLM flight on a 787 once, landing in Mumbai at 2 AM, and the crew asked me to hang with them on the flight deck for over an hour, answering questions about how stuff works, and why.
Deeply committed to bs talk. If you don’t trust the people that delivered it to you then you can’t trust the product itself ✈️
Deeply committed to the shareholders. Full stop. Nothing else matters to the execs.
If they stop killing the whistle blowers, maybe.
My sources said Jewish Space lasers were used by Flatearth Inc.
Maybe we can get to the bottom of Boeings involvement in chem trails too!
It’s all corrupt. Everybody is in on it.
Lock them up.
Trump 2028!
Yes!!!!
Not a thing
@@MyChannel-ol1zzDefinitely a thing
@@alexandersheppard1997 Proof?
In a time of a mediocre America.. Boeing is just a sign of the times
that's maga speak
CEO should resign
If I'm right, they are on their 3rd
Prosecuted
Jail time
The entire Boeing Board of Directors should resign.
@@jamesallan729 the entire board of directors need to be led out in hand cuffs for all the criminal activity.
Sad that many companies put quantity over quality.
Profits over People
@@WilliamBonney-gl2qf Duh. Corporate entities aren't charities.
@@TheOreamnos55 True that,but M-D destroyed all the goodwill that Boeing once had.
@@TheOreamnos55 Well they're not gonna make any money now that they're under scrutinity and can't pump out any planes.
When the media starts emphasizing facts like: every 4 seconds a 737 takes off or lands or 4x's every second a Boeing aircraft takes off or lands around the world. When they stop blaming faulty airline maintenance and engine manufacturers on Boeing, then maybe public trust can start to be restored.
Blame the media, that should do it.
@@Liedaho😂😂
If it’s a Boeing, I ain’t going!
I just booked a bunch of flights last month. I paid extra to make SURE none of them were on a Boeing airplane. They’re cooked.
@@CapnCody1622 why should you? there is nothing wrong with a Boeing airplane
@@nickolliver3021 You been living under a rock or something?
@@CapnCody1622 Based on how he's responding to every single negative Boeing comment here, he must work there.
@@CapnCody1622 I think you have
Greed got them here today.
Wrong DE&I (Didn’t Earn It) programs got them here today…
@@Chad_Max that right you didn't earn it.
More trains!
And more regulations for railroad companies.
@@bthsr7113 Pretty much more regulations for every transport, including roads and automobiles.
I think the good Captain was the first who spoke about MCAS
5:50 "We are deeply committed to ..."
She mentioned all the parties except the shareholders on Wall Street.
Noticable in their absence, wasn't it?
@@medmark77Lund might have truthfully added "and we are even MORE deeply committed to our stock options and bonuses."...but she didn't
Just like the US, Boeing needs better management.
Yeah man, from one of their union workers, it isn't the assemblers fault, or the quality control workers, it's the management, cutting safety checks, and bypassing FAA rules in any way possible to cut costs. Hopefully with the new union contract this Sept, we will be able to negotiate for some more quality and safety rules and regulations.
I flew from Chicago to Boston on an American Airlines 737-800 this July 4th, 2024 and I must confess, I felt hesitant and a bit nervous when I realized it was a Boeing 737. I also flew on a Delta Airlines Boeing 767 in February, and I’m sure that was at minimum a 30 year old aircraft.
It's a good Boeing having been built in the 90s.
I've flown 60 year old Boeing 707s in the form of kc135s.
You're good.
@@soccerguy2433 You were in the militiary?
I trust the 30 yr old 767 more as it was built before the McDonnell Douglas eatover.
That was a 737 NG line, which is probably the safest plane you can get on. The MAX line came after that
@@CT-pi2gltrue
If Boeing fails to right it's ship, it will fade away.
then let airbus fall that way too
Unfortunately, the European governments that has shares in Airbus won't allow it.
They’re murdering whistleblowers! They should be sued out of business!
What evidence is there they murdered whistleblowers?
@@erauprcwaplease wake and smell the roses buddy stop leaving in fantasy land
@@Gesus111 That didn't answer my question but thanks for the ad hominem fallacy.
@@erauprcwa what evidence do you have they didn’t do it
No it can't. Once a company is ruined that's it. The only way out is some kind of takeover with a whole new ownership.
then prove it
We are a company that makes the stock price more important than anything else we do.
Yes
Why were the stranded astronauts not part of this story?!
Possibly because the astronauts are not stranded. The issues with the craft are embarrassing and shouldn't have happened, but the media is outright lying about the facts to sell headlines
It can - it just needs a change of leadership, display accountability, and also rewarding whistleblowers. Will that happen? Probably not
No
prove it
Supply Side Economics: the residue of the Great Deregulator continues to deliver.
There are many companies that are not screwing up like Boeing. A hyper regulatory America is far worst. Case in point: California. In California, you cannot build High Speed Rail let alone lay a 100 feet of sidewalk without all the bureaucracy that makes getting things done almost impossible and overly expensive. Boeings problem is a management culture that is divorced from its engineers and technicians. Supply side has nothing to do with it.
5:24 That the face of someone in the hot seat.
Are you kidding me, I plan to travel by train as much as possible.
Certainly not mine...ever again !!!
why
Still the US Space Force trust them to make a $439.6 million military communication satellite 😂 what a joke.
Are you comparing a military communications satellite contract with building commercial aircraft.
The similarities are mind boggling indeed!!!!!!!
Lock somebody up for something!
Trump 2024!
Anyone else remember the opening scene in "fight club"?
"We do a cost analysis to see if it costs more to do a recall or to pay settlements"
Off airport landing?! Hard pass!
No.
-777x: behind due to poor engineering & documentation
-Kc-46: behind with several category 1 deficiencies
-Starliner: leaking before & after launch, also stranded in space
-737 max: poor engineering, deceptive documentation and Quality Assurance with many whistleblowers. -7 & -9 still uncertified.
-Boeing: violating its initial plea deal.
-Boeing CEO: still got a 45% or so raise in 2023 after all these problems. Yet Boeing cant affors to hire or pay engineers & QA personnel.
Legend has it they are still 'deeply committed'
Boeing still has amazing engineers. They need to put them in charge instead of MBA managers.
The executives who ruined Boeing's reputation should be barred from working for any aerospace company for the rest of their lives
So, there's an airworthiness directive saying it may cause you to make an off-airport landing but they'll fix it in the coming year. What's wrong with this statement?
What's wrong with the statement is it's an engine manufacturers issue, not Boeing. Adding it to this story only exacerbates the public fear.
The problem with that statement is, it's an inju manufacturer's issue, not Boeing. Adding it to this story only exacerbates the public fear.
@@nikh9080 I'm not adding it to the story, it was in there. The pilot said it. If the problem, no matter who's fault it is can cause an off-airport landing, then it's a big enough problem to fix them before letting anyone to fly on them. An off-airport landing could mean in a big city.
@@kenmore01 I know you didn't add it, I heard the same thing. It's not just a Boeing issue though when it's an engine manufacturer's fault. But the media will blame the airframe manufacturer every time.
boeing downward spiral start the day they decide to design boeing 737 max to compete with airbus and launched it
Then they will spiral downward till they go bankrupt good for that then
Imagine prematurely retiring Maddog aircraft over a design that is even far worse then the issues and noise they made.
Greedy profit-hungry stockholders will destroy everything. That is the sad story of the United States. Greedy capitalism is also behind the out-of-control housing market. Ownership of houses and retail properties are increasingly out of the grasp of average income Americans. As prices keep rising to benefit the super rich, we see people priced out of their living arrangements. Those tents and unsightly homeless encampments are one aspect of this phenomenon.
time for everyone to use airbus!
they are greedy too so no
Ill take Either Airbus, Embraer, and or Bombardier, never fly Boeing.
A company deeply committed to BS.
I've NEVER gotten paid vacation! When my beloved wife died, I fell into a deep depression inwardly, smoked pot, was fired and got no unemployment because the state didn't allow it because of pot use. No help with the underlying problem just kicked out and on my own when I needed help. "This is the greatest country ever" I'm calling that BS!!
Short answer: No. There I just saved you 8 minutes.
When your company needs to prioritise safety but you put money first:
This is stupid.
Lock somebody up for something .
The news is slow.
Lock who up for what?
Boeing is a multinational corporation, laws dont apply to them!
The 737 is a great aircraft but it needs a massive overhaul on its design frame in addition the issues it has. Explain how only the 900 needs a tailstand because the rear can get very backheavy during loading and unloading.
I know Boeing rotted. I worked there 33 years, and retired at the end of 2013. I could see something dangerous developing in the culture. The employees were shut out of discussions after the merger with McDonnell Douglas in 1998. Their reputation is trash now. I won't fly on a Boeing plane at this point in time.
then dont fly on anything.
@nickolliver3021 You're right...I don't now. And it's not just the planes.
@@gravityrules you can't trust anything these days.
@nickolliver3021 One thing is certain: "Merger" is a dirty word. It means diverting funds to the wealthy at the top, which equals less regulation, which equals sloppy procedures, which leads to people losing lives.
Cedar Point recently merged with Six Flags, which is a danger sign. Now Six Flags is controlling Cedar Point. The revamp of Top Thrill Dragster (renamed Top Thrill 2) has already had problems out the gate, and I expect to see existing rides deteriorate, more down time, and people suffering injury. It's that way everywhere. Some head personnel get greedy, foist a hostile takeover, and the general public is blind to the consequences.
@@gravityrules The whole world will change into a plave where money will come first. Never mind the product. So it will mean diverting funds to the wealthy at the top, then equals less regulation then sloppy procedures and then people having lives risked. This is what it will be like provably by the end of the decade. 2030 odd.
It's going to be like this and nothing will be done unless a miracle happens where some people fight the governments thst are doing this to their country and say we want quality back and not quantity.
I have never seen a news story this damning before. My goodness.
The short answer is "No." and the long answer is "No?"
Mechanics start at $20 an hour at boeing. Raise their wage and get quality craftsman building these things. As of now you can make the same flipping burgers at McDonald’s.
Ward, could you do a video on "War games" or War Practice? What did war games look like from World War 2 onwards?
We flew 3 times a year with KLM from Amsterdam to Austin TX with 787-9. After these scandals with the MAX, I looked up the Al-Jazeera report about Boeing again. It's me and mrs. Cynthia Cole, former Boeing engineer, agrees, never in a Boeing again.
From now on we fly with British Airways with an airbus to the USA.
If she was speaking the truth, she would’ve said “we are company deeply committed to pleasing the shareholders”
Who's the handsome reporter sitting behind him in the media room?
She didn't answer the question to no surprise. If I make a spelling error in one of my reports at work I will know, trust me. When very high paid people talk trash like this you know there is a huge issue that doesn't lie with the enigneers.
Well it doesn't help when the media reports on things that are non-Boeing issues or report an Airbus incident as a "Boeing" issue... Saw a report of an Airbus A319 return to an airport due to a cargo door showing 'open' and the media reported it as a Boeing A319.
“This reporter right here is clearly suicidal”
It sucks that it’s like this. Anyone who flew has been on a Boeing. I’m not sure what the answer is.
The public's memory is about three seconds long so.... yes.
The entire airline experience is forgetting how dangerous, uncomfortable, and stressful it is to save yourself days of driving.
As long as they aren't falling out of the sky every day, people will forget there was ever a problem.
With there largest union contract up this September, I wonder what the company will do?
If it ain't Boeing, I ain't going.
Everybody knows that bad things are bound to happen when safety takes a backseat to corporate profits.
If it's Boeing I ain't going.
It might well depend on how successful they are in returning those astronauts on their Starliner.
I’ve not heard a single word from anyone other than the media about this. Literally no one has time in their chaotic lives to worry about Boeing, not alone have trust or not in them. Like let the courts and regulators worry about it and stop trying to distract us from what’s actually impacting our lives
If it's a Boeing I ain't goeing. 😂
What a stupid question. It's like asking when will any government work for the people. The answer is NEVER
Funnily enough, CZcams sends me here after watching a vid about a tire falling off a 777 at takeoff... So that doesn't really build confidence. I'll stick to "if it's a Boeing, I'm not going" for now.
That Pan Am “707” is a DC-8
To answer your question: Yes, and No.
They can recover a certain amount of trust but it will never really be as good as what they have enjoyed in the past - nor do they really deserve it to be.
It’s going to take an entire generation to recover the brand.
Would liked to have heard Capt. Sully's current opinion about Boeing
imo yes but they will have to do all sorts of changes
Why should we believe you actually fixed anything? "We are a company..." I hope that lady knows she's putting hers on the line now with that statement and if another one falls out of the sky she's grass.
I wonder how many parts go into a 737 or 747? Does anyone know?
They seem like incredibly complex airplanes. Just look at that cockpit.
A Boeing 747 is made up of around six million parts. There are approximately 600,000 total parts on a 737
@@lewisaveryfiler7087 Thank you Lewis
In a normal world, this greedy company, that prioritizes profit above human lives, would no longer exist.
If public trust is what Boeing wants then multiple people including the CEO have to be indicted.
That press conference was just a bunch of nice sounding buzz words that she was spouting off. To be honest, I don’t trust that company.
After the merger they put the MBAs in charge when it should have been engineers
The better question is, "Can Boeing recovers the public's trust before filing Chapter 7?" Think about the problems they are having in space right now at the space station - it mirrors the problems they have closer to earth.
If it's Boeing I'M NOT GOING!
Its corporate greed....what else is new? Its a business.....profits are priority #1
Just watching Elizabeth Lund's body language is a key give away that management doesn't believe in fixing anything. Not answering the question and doing that corporate side step is all you need to know about the Boeing failed leadership. They've ruined their reputation and the peoples trust. Major swift changes needs to happen throughout that company before something else happens.
Thanks👍🏼👍🏼👍🏼
Just made flight reservations to Europe. Made sure none of my flights were on Boeing. Changed several options till I got Airbus flights.
Go look up all the Airbus computer issues, A320 GTF groundings etc... the press has you fear mongered
"off airport landing?" next year ? huh
ET302 and JT610 - very hard but maybe
Post AS1282 - no
After off-ing two of their employees...and admitting their incompetence to congress...
100% UNLIKELY. End of story. Capische?!