Sony "Couldn't" Fix This PS5 - Can I?
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- čas přidán 15. 09. 2022
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Sony "Couldn't" Fix This PS5 - Can I? - This PS5 was sent to Sony's repair center by a viewer named Leo but Sony sent it back because they said it was unrepairable.
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Why would sony want to repair it when they could make someone buy another console?
Yep, exactly
You what? less than two years in should most definitely eat that cost for optics alone.
They are insanely greedy, they offer just one year of service here in EU and if it has the most minor problem they ask you 300 euro to get a refurbished console. I couldn't fix mine due to the GPU being faulty and Sony not offering any replacement parts. I got the refurbished console i am selling it and never getting a PS5 again until they change their stance goodbye Sony.
I'd say it's something less sinister than that. I reckon it was likely too time consuming for them to complete the repair for what it was. They likely have a process of repair time vs the severity of the damage. They also likely have a contracted company doing the repairs.
EXACTLY! You cracked their code.
I loved this video. I don't have the knowledge or experience working with electronics like this so its really fun to see your trouble shoot, tear down, strategize, rebuild, test and double test, and then pop the champagne. Cheers on another successful rescue!
Thanks for the comment! I appreciate it. Glad you enjoy these.
SONY: Congratulations your PS5 is now Digital Edition
XDD
Ha, ha, that's hilarious!
good one. I love dark humor, but actualy your statement is not true, if the disk drive is not plugged in the PS5 will refuse to boot.
A legitimate reason for why they deemed this un-fixable is the lack of an IPC certified employee. At my job I’m currently in the repair department and I get several boards with torn pads get thrown out because of torn pads. While my coworkers and would love to fix them, the company can get a pretty fine if we get caught doing certain techniques that we are certified to do. While it could be that they just wanted to make a quick buck and sell the guy a new console, there is a chance that their repair dept. would’ve really wanted to fix it but just is not allowed too. We’ve been trying to get sent off for training to get certified for a year now, but the company doesn’t think it’s worth it to send us away for two weeks while spending thousands of dollars on the class and even more for housing and food.
Give Sony a training lesson? Definitely the best part of this video! 😂
True! "Deal with it! 😎"
Lol, glad you liked that part.
sony is anti consumer they raise the price and don't want to replace simple cheap parts.
As someone who works in the commercial repair industry I get why sony deemed it "un repairable" but to me this speaks volumes on why marrying the disc drive to the mobo is a terrible idea. If they didnt marry it this would have been an easy swap for their repair team.
Not sure I understand what you mean, the disk drive is a separate unit with only a wire connecting it to the mb.
@@Tomazack typically consoles have security checks to make sure the drive key (some form of encrypted GUID) is the one that is flashed to the boot sector of the console, if you swap the drive the console will either not boot or not allow the drive to work because it does not recognize the dvd key. They do this to make it more difficult to flash custom firmware to the drive allowing you to play rips of pirated games...although also makes repairs much more difficult
@@Tomazack that's not the problem
the firmware of the drive is encoded into the firmware of the PS5 mainboard.
Due to this you cant swap out drives sadly
@@Tomazack The disc drives are hard coded to only work with that motherboard meaning that you can't just put another one in. The Xbox 360 was the same way. I had to desolder the board on my broken drive and solder it on the new drive so it would work again.
Console would work fine if you didn’t buy games on discs lmao. Broken disc drive ≠ broken console.
I worked for Sony a long time ago, and never in the repair dept, but I'm pretty sure a customer would expect some kind of short guarantee on a repair carried out by a Sony repair base. No major electronics manufacturer is going to give a guarantee on a torn pad repair, that's why Sony have deemed it unrepairable even though a DIY'er can probably repair it...Steve himself has done repairs that "he wouldn't sell" for the same reason, to protect his brand and reputation...
Solid fix, disappointed Sony did not at least offered to swap the drive for a fee instead of deeming this e-waste. I would have checked that the motor mounting screws on the gear train were tight. They looked a bit loose in the video, you might not have even needed a new motor.
As stated in the comment above, Sony pairs all of the parts of a PS5 together. If you swap out the disk drive, it wont work as it'll not recognise it as it doesn't have the serial code or something. Basically Sony made it that if there's a big enough difficulty to the point of soldering being needed, it's e-waste.
@@F3N01 be that as it may, but still Sony is capable of pairing new drive to existing motherboard or coding old drive's serial number to a new blank drive, but because selling an entire unit is more profitable than repairing broken ones they just refuse to do it. Please no body tell me that it is impossible, It is them who have done all thoose programing in the first place.
@@mehmetmetinbaki Oh no, I'm not saying it's not possible for them to do so. I know very well that tech companies really just want to make sure they're milking people for as much money as possible.
@@F3N01 Exactly, they don't care about customers, they don't care about enviroment. They only pretending to care when it is convenient for them.
When there is a global crysis that raises the supply cost they say "we have share the impact and beacuse our cost has increased 5 USD we raise the price 50 USD"
When crysis resolved and supply prices drop even lower than before they say "who were you again, btw our cost just droped half but our price will remain as it is"
I found it amazing that you could turn the worm gear with a toothed gear. That locks up 99.9% of the time.
I am wondering why Sony would decline such a simple repair, but based on the comments…it makes some sense. If Sony is having retention issues with qualified repair technicians, it makes sense. Not a lot of people like doing the soldering required (I found this out first hand with my Xbox). I do feel that it is very inefficient to marry the board on the optical drive either system board, creates more problems for the company that could have repaired, rather than replace (if it was still under warranty). There are a lot of things that one company will deem unfixable that can be fixed, but it requires two things most companies lack today…time and skill. Great to see that you were able to get it working again.
So I mentioned an Xbox in the comments above. Since it was out of warranty, I chose a local repair shop to fix it. The sign in the window said, “we fix game consoles”, so I believed they could. Had my machine for a month, tried to charge me more for the repair than it cost for a new one, complained about having to solder (their outside repair expert was having trouble doing it), returned the machine to me with stickers & permanent marker writing on it (had to scrub it off with a Mister Clean magic eraser), and scratched the heck out of the case. I paid $100 for the 30 day repair.
I used it once and it broke again (the drive didn’t even sound right. Lots of whirring). I ordered a replacement and did the repair myself (after watching one of your videos) in 15 minutes. The soldering wasn’t pretty, but was better than what they did and was functional. I got another year out of that repair and then I ran into an issue securing quality parts (because the series s/x were in development), so I purchased a new Xbox One and still have it. Will probably replace this year with a Series X machine.
Thanks for sharing.
Sony probably didn't want to fix it as the problems with the drive was customer caused and not a failing of the hardware on it's own. Still even If they didn't want to fix it you'd think that they would have offered the customer the option of installing another functioning drive???🤔
I used to work in a factory repairing PS3's, it seems ridiculous that they couldn't fix this with a refurbished disc drive. We had all of the software etc to pair the bluray/motherboard so that shouldn't be a problem.
I almost learned this the hard way after removing a broken disc drive. Threw it away and when I started the system back up it tried to update but couldn't, lucky I was able to fish it out the trash and it wasn't nasty. Couldn't believe they would do something like that.
Watching your videos has helped me so much especially since I started my own repair/flip shop. A lot of your tricks I use almost on every repair with the most common one is cleaning the memory reader by putting alcohol on the card then putting it on then off again on the slot.
I am amazed how you can remember where everything goes
I went ahead an got that pro tech ifixit kit.. Since I now have a PS5 and XSX this will be great for taking it apart routine maintenance and cleaning
I just love watching you put big companies to shame. Brilliant work as always !
I think Sony deemed it "unrepairable" due to the fact that the service/repair depot operates like an assembly line to only swap components for high volume repairability service. Most OEM warranty service depots, I believe, do this to save labor costs. E.g. One certified technician can can have a backlog of 20 consoles to swap parts then bench test multiple consoles. Since swapping components is much quicker. If they took time to do soldering on one unit and testing and ABA cross-checking, there would be a backlog of console awaiting swapping parts and testing. I think service depots find the most efficient (leanest) means of repairs with quick turn around, which in this case is quick parts swappage and then testing in volume per bench to be the most lean and cost effect and driven, resource-wise.
always love watching your videos, it’s fun watching you explain and talk about the things inside the consoles.
Thanks to you I've been encouraged to unsolder and solder some things that I've been unable to do before. Thanks for all.
I see that Sony's repair people are just as good as Apple's.
Great job Steve! I hoped to see you opening that motor just for the sake of curiosity, maybe in a next opportunity, that would have been fun to watch!
Using some wick or pad strips to rebuild mounting points works pretty well when you don't have nice large open ground planes to solder to
Nice! Ya as others have said, "unrepairable" is just their way of saying its not worth it in terms of the time/cost efficiency for them. They're just in it for the money, you're in it as a passion :)
Always thorough in the repair videos, TronicsFix. Love it. You do an awesome job.
Sony, take note (or don't)!
Trying to fix a PS5 that TWO other repair shops couldn't fix: czcams.com/video/-GP8Q5OWCXw/video.html
I see some questions about how the connector got broken and if I remember right the person that sent it in broke the connector. I don't think it was broken by anyone at the repair center. ALSO, I don't blame them for not fixing this console under warranty as it was damaged beyond what a warranty would cover BUT I do think that they should have offered a paid repair service instead of just saying that it was not fixable. That's my main issue with this.
Hey bruh, so in the original broke motor, im sure it has a pulley system from the actuator on main gear, possibly not greased properly in motor?? I understand swapping is quicker...
Your awesome btw thanks for all u do, our games are our therapy so what u do is actually vital at times
Like my basic terminology? Lul... Im a novice at mechanics
In a pinch desolder braid can be used to reinforce a mounting / ground plane for a connector, it forms a VERY Rigid surface when saturated with solder being basically flat braided copper.
When removing the Solder mask its better to use a fiberglass brush than a dremel. it will be much cleaner and your solder connection will be much stonger.
Dude i cant but them can you please dm me with some advice or can someone post a link i cant bug one so i guess ill just fix one
Great work... screw big electronics industries, they are terrible, awful. I have no words. But you rocked it with that report!
Soo good!! Impressive work, dedication and love towards the product! WOW! Sony, YOU learn from it, won't you?😉😉👍👍
I believe that makes you a bona fide master of tech repair! Superb job as always Steve! Well done!
RIP Sony repair! Great video as always. Very thorough and well explained.
Man! I learn something new every video. Great work. Your an inspiration
Wow you goes above and beyond, great vid👍
Hey TronicsFix, great job with the PS5. Love your repair videos. I’ve learned a lot. So much work that goes into a repair. Sony couldn’t repair it but you could. You’re da man. Have a great weekend. Keep up the great work.
You really are the best in this kind of job. I watch a lot of youtubers but bro, you're the best by far. Greetings from Cuba🇨🇺✌🏻
That cookie messed up so much lol
If my ps5 ever breaks or something, I'm sending it to this guy
He recommends shanefix since he doesn't do customer repairs any more.
While I don't offer repair services I highly recommend shanefix.com
@@TronicsfixCan you recommend anyone who could reball an original PS3 please? 🙂 Doesn't look like shanefix does anything older than PS4.
@@SolKnightt I wish I could but I don't know of anyone doing that service. Sorry
@@SolKnightt check 'Computer Booter' channel, he offers this service, his channel has 2.1k subscribers so you don't go to the wrong channel
Great video brother. :) another one saved! Love your videos!
great videos i always enjoy your electronics repairs
That power connector should be through hole, or have mounting posts that go through the PCB for strength. Sony probably saves a fraction of a penny using the surface mount.
One penny over 100 million consoles is a lot of money.
@@EmergencyChannel And if its through hole it probably would have to be added manually after the pick and place / soldering all the surface mount. So a lot more than a penny.
Surface mount for these kind of connectors is pretty normal. Usually they will do through hole for bigger connectors, or ones that they expect users to be stressing a lot (think USB charging port on a controller or something).
Even the PS1 used surface mount connectors for the CD drive, and they ripped off the pads just as easily too.
Glad I'm sub to this channel. Enjoyed this vid
12:30 instead of the white swipe from one clip to another, I like it when you snap your fingers and like magic it's put together! But that's me! 💖🌞🌵😷
Excellent video man you know your stuff
Another great repair video. I had to replace my whole motherboard for my PS4 pro because the USB ports died somehow. Thought about sending it to Sony but then I came to my senses and just bought the part and fixed it myself.
You are very talented and have a lot of knowledge 😱 I would not be able to even re asemble my console and making it turn on 😅
Love the attention to detail. Amazing.
Very satisfying watching these repairs. The thought process on troubleshooting from beginning to end is great.
I wonder do you do customizations as well love your vids you would be really great with customizations in consoles since you really know what you are doing fixing them
This guy is the man!. Good job man!. He fixed it! Bravo good video. 🎞🎥👏👏
The flex on Sony was so boss. 🔥
Did I miss something or...could Sony just have replaced the entire disk housing and the torn ribbon cable and call it fixed? I mean, assuming that they couldn't fix it...
Edit: The replies I got below are correct, the disc drive is married to the board so a simple replacement of the disc drive would not be possible.
That would actually require yo replace the whole motherboard, so you did missed something
@@dantenajera9687 How do you figure the whole motherboard would need replaced? The broken connector was on the disk drive board which is part of the disk drive..replacing the disk drive should have been something somy could have done.
@@supawiz6991 The disk drive is "married" to the motherboard. If it's flashable memory and repair shops can't do that because they'd need Sony's root keys, Sony could have done that. If it's actually some OTP / ROM memory, then even Sony can't do that.
@@Leseratte Ah ok. I didn’t know that. Looks like its an anti-cheat/anti-piracy measure…though still pretty stupid since it makes it so you can replace it on your own.
I would say Sony should start sending all its broken PS5s to the TronicsFix shop, but I don't think they can afford him.
If he sent it to SONY...why the heck didnt they just replace the board? I mean, do they NOT have pieces to fix their own consoles?!?!
Probably was already tampered with to remove cookie(s) out. Which ever circumstances are the drive was deemed unrepairable, it was a accidental/mistreated n warranty won’t help you there. The motherboard and drive are a linked/married couple that you can’t get rid of one without the other, disc version. When I wanted the register my 1st gen ps5 it wouldn’t let me input model #, had me goin there so reading around I found there’s a given 1-2 year warranty EU/USA plus 90 day extension, but policy they have states somewhere for mistreated/negligence gets a warranty void.
Tronics, you are an absolute LEGEND !!!
That was a complete violation at the end about how Sony should call this man about some special training🤣😭💀
Lol
Digging the game show vibe opening.
That’s just laziness right there, and that creates electronic waste as well. they rather you buy a new system all over again, then fix your old one.
I think they just didn't know how to do the soldering to that connector
@@MartwanComePan when you don’t know how to fix your own products that you make, and sell to millions of people around the world then it’s a problem.
I'm always curious if a play station 5 cost around 500-600$
how much would cost to a costumer to fix this through specialist like you TronicsFix?♥
Cheers and thanks for your time in reading my comment
Edited the comment just to add few words
You are incredible man, I'm mesmerized with your work, so much talent, i'm right now at 9:54 minute, watching, cheers again haha.
Piece of cake! Great work!
Great video!
Clearly manufacturers DON'T want to fix stuff because their primary goal is to sell new units...they might as well not even bother to offer repair services to begin with, basically saying "nope - buy a new one"....
You are a master Great job
Nice work brother.
Hope one day I will be like you
love the editing with the disk drive noise lol.
Lol, my editor is awesome!
I kinda dont understand why sony deemed this console unrepairable. I mean sure they dont do a trace repair, but they could just replace whole disc drive.
And motherboard for that matter
PS5 disc drive is married to the motherboard. Same deal on Series X. Drive goes bad, your console becomes digital only.
@@Donut0389 I know but its sony, they made it a thing. If they dont have a tools to do that, then who does?
@@qoopz1618 Personal electronics with married hardware all have that problem. For consoles, the hardware is married to keep people from messing with said hardware and potentially causing security problems for the console manufacturer. Xbox One does it. PS4 does it. PS5 and Series X do it. Keeps you from being able to jack in any disc drive you want, which as stated before can cause security issues for Sony and Microsoft console systems.
iPhones have done it for ages though Apple takes it WAY too far and uses married components to milk customers of all their money when something breaks, going so far as to pair phone batteries with phone motherboards.
@@Donut0389 thats not what Im saying. I know why its married and why you or me or any 3rd party shop cant re-marry it to another board. But SONY itself should be able to do it, its them who makes that device so Im sure they have tools to do it.
Excellent job! 😎👍
I have had that tool kit for a couple years now. It has everything I have needed. If you don't have it, buy it.
This will be a good one!! Will watch it after I get off of work!!
I'm guessing they deemed it "not worth to repair" right? I mean surely they would be able to repair it. It's probably more a matter of cost effectiveness. Very cool video though, keep it up :)
Awesome Video Awesome fix tronicsfix
Lmao😂 the edit when you put the disc in 😂
You're too good for Sony lol they'd never want someone with your set of skills if they can convince someone to buy a new one instead, we need to go back to the good old days of repairing stuff x great video x
Important, Worm gears do not like to be driven backwards. Sometimes they cant be even.
Most worm gears don't work at all backward. I'm guessing some worm gears can be designed to work backward.
I was going to say the same thing but looking at the other gear it is a helical gear so that can drive a worm gear. I think there must be some wear on the teeth of the gears that prevent them meshing correctly, or the worm gear has been pulled off the shaft of the motor a bit, I can't tell tho.
I don't think it's more about it being 'unfixable', but mitigating the cost Sony pays to use new parts, labor too disassemble like you did, and the training cost.
Amazing toolkit i cant buy one 😄😔 good work mi friend
Kids are very creative when it comes to destroying things. This is thought of playing a cookie game by inserting a cookie in the PS5 disc tray. Nicely thought 😂
Note NEVER PUT COOKIES INSIDE YOUR CONSOLES DISC DRIVE you would think no human being would ever say something like that lol
well done bud, sony needs to train there techs for sure.
0:40-0:44 That's right Steve! *FLEX!* 💪🏽😂👏🏾👏🏾👏🏾
this guy give me the courage to open my ps3 and clean it , i was super nervous , but i did it , and of course i end it up with some left over screws , but the ps3 worked at the end
Thanks!!
Superb !!
13:19 bad ass ngl. Great video as always..
Sony needs to hire this man
11:17 looking at you trying to get the worm gear spinning hurts. worm gears are supposed to go one way only, from the snail to the wheel, not the other way around
That’s why there’s that Phillips head port to extract a stuck disc if it was inserted wrong but the worm gear was made to work to a certain degrees like a steering rack on a car.
LMAO 🤣🤣🤣 One day Sony will use your videos to train thier employees! Thanks for the awesome video!
Lol
The smooth and buttery sound of the disc drive
I think that most companies that have repair facilities (such as Sony) should have technicians that have training similar to yours. Good job man! you show the WORLD how its done!
They probably have, and decided this is not worth repairing (as in, it costs more to pay the technician for his/her time than it costs to get the customer a new ps5).
That's Priceless!
I'm Sure They Appreciate The Tips🤣
Sony repair are carbon copies of Apple's "Geniuses". They are like: Just buy a new one.
Yep
They could've fixed it by replacing the disc drive module and called it a day, and refurbish that drive with the ripped pins with a new pcb. Sometimes they really don't think things trough when they declare it unfixable.
Actualt they thought it through, but because selling entire units is more profitable than repairing broken ones they just refuse to do it.
If you add a little wick rectangle to the holding pads, it will be more solid.
Yes, that can work great but there just wasn't much room to work with here. Also, wick is pretty thick which would have made the port stick up pretty high which would have weakened it more.
@@Tronicsfix i mean on the sides where you can't solder the port to anything.
Like a holding bridge.
If you don't have enough material left on the board to solder the mounting pins to you can (sometimes) try to use a bit of desoldering wick/copper wire and solder this onto a bigger part of the board. Then just "fill" the desoldering wick and solder the mounting pin directly to the wick.
That's what I was going to recommend as well.
cant you just scrape a bit of the trace and solder a wire from there?
@@VaporGame404 The anchor point on the left was what we're referring to. Where it's weakest. But the middle pins, yes you'd just scrape off the traces and solder wires to them. He didn't show that part appartently.
you could also secure the connector with some epoxy
well done 👍
sony should hire you to train their repair service center 🤣🤣🤣🤣
So from what I can tell some worker at Sony broke the connector, and then gave up on the repair.
Awesome!!! "I'll give you a little training Sony" Hahahaha... lol. That was PRICELESS Steve!!! Keep up the great work sir.
You're a beast bro!!!!!!
You are very good 👍 👏
This video got my sub, did a similar job years ago on my thick PS2, favorite console. Oh Sony how far you have fallen.
Bless the kid who thought either the ps5 was hungry or he just wanted to know if there was software on the cookie 🍪😂
Must accept cookies to play this game haha kid was like i got you ps5