Woman says Atlantic City casino refuses to pay seven-figure jackpot | Investigation
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- čas přidán 15. 05. 2024
- A South Jersey woman's win on a slot machine in Atlantic City is being called into question.
She turned to our investigative team for answers after she says the casino refused to pay the jackpot.
Bally's Casino and the gaming company, International Game Technology, are disputing the alleged seven-figure windfall and told her the win was a technical glitch.
"I was hoping for $1,000, saying, 'Please God let me win,'" recalled Roney Beal of Shamong Twp., New Jersey.
Beal told us she loves playing the slots. At the end of February, she went to Bally's and dumped hundreds of dollars into a Wheel of Fortune machine.
#investigations #jerseyshore #casino #atlanticcity #fyp #foryou
6abc.com/post/woman-says-ball...
They have no technical issues when you lose 😂
People don't understand slots. The machine would've been locked out if she won and she wouldn't need to even press CALL ATTENDANT. Plus, the casino can't "fool with a macine"
a lawsuit that takes years will cost the same amount as just paying this lady her win
@@timjanas she won't win the lawsuit because she didn't win the jackpot
@@FLYINHAWAIIAN37 the news story said there’s precedent for a customer who had a similar issue and ultimately prevailed. I think the fact that the attendant touched the machine allows for a colorable argument that there was room for tampering. Honestly if it goes to a jury trial the casino is going to have a hard time winning but it’ll probably be settled out of court
@@timjanas a slot tech is supposed to touch the machine when there's a reel tilt. A tech cannot control a win/loss.
If a “malfunction” voids a win, then the casino should be required to repay all money taken in since the last time it can proven the machine was working correctly.
🤯
At least. But if winning symbols come up? They should pay... Or get in another business...
Just to be fair though, it does state that malfunctions do void a win/wins; however, this has happened to a Wheel of Fortune machine before, so she may have a case
I just said the same thing.
She got a respin and won 340 so they give refund cause it got stuck on jackpot
Just pay the lady already. The publicity is not good for any casino and paying out a million bucks will not break their bank. Just pay the lady.
The casino doesn't pay out the money. The machine manufacturer does.
@@5ohh3 wrong the manufacturer rents the machines to the casino and does not pay the jackpot
slots make the casino more money than any other form of gambling
i think the progressives are shared between casinos with the same machine
@@5ohh3 usually over 25 years.
@@5ohh3
*_Damn. Just as Sajak is leaving, too. Terrible_** time for "Wheel".*
Funny how they never catch these ‘glitches’ as long as money is going in
How dumb! 😆 how is the machine supposed to malfunction without play?
they always find the glitches they just don't post about it because it doesn't get good views, but I've seen plenty of casino youtubers have same issues. They just didn't sue the casinos cause they knew it wasn't a legit win and moved on and won 3x that amount later down the line.
@@SouthJerseyBaitReviews , not a big gambler, I’d rather play blackjack or craps the rare times I do. Just seems odd that a machine connected to the casino network, and ‘should’ be monitoring for failures, always goes only one way.
@@dustytables3638 they usually do but sometimes with small error they don't catch it till something ends up happening while someone is playing which usually cases screw ups for the person playing it sucks but it is what it is. Just always pay attention to ur machine if it is doing something it shouldn't report it immediately and stop playing. Thats from dominations not being correct certain numbers being stuck or at $0 any little thing can be deemed as an error.
@@dustytables3638 ALWAYS goes one way? Are you sure you want to stick with that for your argument?
Give her the money, these corporations don’t care about nothing but greed, Ballys and the rest of the gaming agencies should be ashamed of themselves
Bally's in Rhode Island is so corrupt
And, they love passing the buck to some faceless corporation...THAT SIGN SAYS BALLY'S NOT IGT!
@@godbluffvdggthis is soooo obvious that the Casino is trying to pull off some sort of scam!
Atlantic City Casino customers be on Alert!🚨
it is so easy to have no shame. i never have any
@@DrSchor wot a shame
The slot machine never malfunctions when it's taking our money. Smh...
The casino is corrupt.
Atlantic City casinos are sando’s
@@Robgeee confirmed sando
It makes sense because AC is sando confirmed.
Wth is sando? Like a grilled cheese sando?
do dilly dally stay off bally
A glitch when someone wins.. proves the slots are rigged for you to lose.
they aren't rigged stop spewing nonsense without actually knowing how the machines work. It's a gamble like everything else of course ur going to lose money that's gambling. It would be called winning if u was supposed to win all the time. It's also illegal for casinos to rig the machines and they don't touch the machines themselves. A separate company that has technicians works on the machine. They all use algorithms or horse racing algorithms, so it is almost impossible to rig the game.
@@SouthJerseyBaitReviews when you lose you lose. Also: when you win you lose.
did you need more proof than what you already had?
This response is ridiculous. Of course they are rigged. Otherwise everyone would be a winner. Do your homework on casinos buddy. I guess scratch off tickets aren't rigged either to right. Lol people say anything nowadays.
@@dontricejones9903 I think its u who needs to do the research its illegal for slot machines to be rigged it's all based on odds its gambling not winning. It's not different then horse racing, sport betting, and etc. People win all the time just because a few get screwed doesn't mean the whole damn casino is rigged. Are u going to say Poker, blackjack and baccarat are rigged to lmao jeez. How ignorant to say something as if it's a fact while being completely wrong. If u want to learn how slot machines actually work search "Cowboys slots" an actual slot machine tech. Who works on these machines every day. That gives actual facts and not feeling based opinions for facts there's a difference.
As someone who has worked with slot machines, that “malfunction” is the oldest line in the book. They thought they can intimidate her but they were wrong.
These casinos 🎰 are scamming people. I stopped gambling this year.
I stopped lottery in my state when it went to computer draws. Shits a racket!
@@justing6594what state?
@@bnegs521 maryland. All the games are computer draw.
you know that you did not stop
Do machine malfunctions ever happen in a players favor. Where casino employees tell a player there was a machine malfunction and they should have won a jackpot? Or do the malfunctions always happen when a player wins a jackpot?
1000:s of times
They need to make laws against this because this isn’t the first time this happened
And no machine ever break down right?
@@tessat1656 they break down but it seems they always break down when it’s a large jackpot.. and they can just use the excuse oh it was a glitch. It needs to be jaws in place that even with a glitch you must pay at least 50% of winnings or something like that cause this is wrong
If you understand betting on these machines, most of them only pay the higher jackpots for the higher bets. If your bet wasn't qualified for the higher jackpots, then hits on, your win is invalid because it is a machine glitch.
@@lorimojado1912 Totally wrong - I won a $49999 jackpot on HeeHaw - playing 40 cents. Only if it says on the machine that you must play max bet to win the jackpots anyone can win one. I saw a 50 cent bet on lightening link that paid over $11,000
Hell no! I hope she gets the money! 👍🏼
She won't get the money
She is sol
how does that work? hope.
@@stephenbissell6298what if she hires a lawyer?
@@havingteawiththedevil then if she wins the lawyer gets the money
Let me just say I am from Nevada and not New Jersey.
1. For the most part, the machines that offer 6-8 figure jackpots are leased to the casino by the slot manufacturer. These are called Wide Area Progressives.
2. While there would be an inspection by the casino, ultimately it should have been IGT making the call, not Bally’s. As it is told, it is not clear why IGT wasn’t the one to tell her she lost.
3. If you’re in Nevada and the dispute is over $500, the casino MUST call gaming.
4. Jackpots typically aren’t multiplied by any multiplier generally, so the 2x is immaterial.
5. Also every slot keeps a record of the last 10-100 spins.
I’m kind of curious how she thought she won. According to the wheel of fortune from the video , that 2x looks like it applies to a wheel spin, and that there’s a jackpot wedge. So I’m curious did an actual wheel spin occur and land on a jackpot wedge , or if the bonus feature even initiate. I don’t know if this version is where you can also land three wheel of fortune symbols on line 1 for the progressive, but judging by how she said there was a 2x wild symbol, I assume that didn’t happen
@@isaihtb1 she thought she won because the machine clearly said she won. IGT claiming "it was a glitch" is self-serving bullshit.
@@beepbop6697 IGT didn't claim anything, those were Bally's slot techs who told her that.
@@tw5139 good point
Hey some guy in Nevada, which game in the casino has the best odds for a rookie to double or triple his money on?
Atlantic City is the worse place to gamble at.. Boycott that Casino
I disagree, your local casino probably is. AC is the preferred gambling spot more then Vegas. Ask any table Baccarat, Blackjack player.
She should get punitive damages along with the $1.2 million x the multiplier.
A glitch is their problem…how do we know if the machines aren’t malfunctioning when they are taking thousands of dollars with no pay outs?
If you just house them why do you touch them when there's a malfunction the machine should have been put out of order
Exactly. 💯
It's not like you know there's a malfunction before a malfunction occurs.
But, these "malfunctions", only seem to occur win someone wins!!! They might have an argument if there were ever a case where a player was payed when it should have hit! G ME A BREAK! Pay the woman!!! Bunch of liars!!!
@@tessat1656 you missed the point. It wasn’t about this exact scenario.
Why are there repairs being made at all, for jams and such…if they simply “house,” the machines.
Probably the worst casino out there for sure!
probably?
I live down here and I can tell you that ballys is the last place u wanna go unless you wanna lose all your money. They have the tightest slots and tables and even when u do win big they pull a stunt like this. I can assure u this isn’t the first time they have done this however this time it’s made headlines due to the amount of the jackpot payout
Everytime that a gambler wins too much money in a slot machine, the casino always yells, " technical glitch " !! (Then she should sue the casino because it's been proven that those machines aren't made for people to win)
Since machines are not made for people to win, by proof, then she will lose her suit. And more money. Only the lawyers win.
She is suing them...
@@burtburt2263 Also not too long ago, Jennifer Lopez's mother won a million plus on a slot machine. I've always believed that, that was set up on purpose because just that event alone brought a flood of profits to that Atlantic city casino.
If IGT has a known defect lost court case and did not fix it then it should be responsible for the new outcome. If a car manufacture has a defective car that causes an unintended accident loses in court and does not fix it then the next person would have no problem collecting the damages.
Where is the pic of the screen saying jackpot? Everyone wouldve been taking pics
In addition people would've been screaming in excitement just because she won that massive amount. The most I won Eureka was 18k on a $25 max bet full screen of dynamites and I was scared that I would've had a voided machine as well.
People don't understand slots. The machine would've been locked out if she won and she wouldn't need to even press CALL ATTENDANT.
@@FLYINHAWAIIAN37
Exactly! You can not do anything once it’s locked up for the attendant.
@@GoRideConnor the image shown said reel tilt, it never said the amount she won and call attendant. She clearly doesn't know what a hand pay on an IGT machine looks like
@@FLYINHAWAIIAN37yup!….see my above comment. And you don’t have to “call attendant” when you hit! The machine does all the work. She messed it all up herself.
This is why I don’t throw my money down the toilet by gambling. 🎰 it’s rigged. They just want your money. Stop giving it to them
Please promote this thinking more because I don’t want it ruined
Yes I know 😔but we like to play. I only play “fanduel” fantasy nfl or nba. But it’s all rigged , a friend of mines won $100,000 from a $7.77 cents bet a few years ago. Now he won’t stop playing even though he has yet to win over $100 since the big payday.
Its not rigged they have a built in advantage from about 1% to 13% , depending on the state
@@michaelbyrne5469 SHHHHHH!
Glad you stopped throwing ya money away. Let us real time gamblers/Whales keep on dishing out the money baby
I would be so sick 😫☹️🥺 so that money was not meant to ever pay out???? Just give it to her omg
Why does the malfunction only happen on big payouts? I mean I’ve never seen it do that on $2 or $3.
Because it's BS, and everyone knows it!
Pay the woman her money!!!! I guess the best thing to do in a situation like that is to notify the gaming control board immediately, before anyone does anything. And tell the casino that you have an obligation to report any illicit gaming practices.
If the machine wasn’t working right why were people allowed to put there money in it? And if any one knew slots could be tilted why even play them? Why wouldn’t it be tilted on a smaller win? Why wouldn’t the slot technician take his own pictures and prove there was a problem? But even if they could prove it why hadn’t it been fixed? Why hadn’t the machine been tested? And how does a machine like that tilt? It’s the casinos responsibility to pay it out or whoever is responsible for managing the machines. They are still responsible for the outcome. I don’t think I will ever play at Bally’s casinos now. What a bunch of crap they already have a license to steal and now when the lady wins they tell her to bad. Not only do they need to pay her but at the least they should be fined or someone incarcerated. What happens when you steal from a casino you go to jail. Well if casino/casinos try to steel from an average customer they should be jailed as well.
This is why i love watching big casino heists where the "bad guys" find ways to cheat the casinos 😂
Isn’t the slot machine manufacturer supposed to verify the large win? IGT tech should’ve been there, not some random slot attendant inside the machine allegedly pressing things.
IGT techs are not stationed at every casino.
IGT techs are not at the casino. Also the way she stated things went the machine was displaying a reel tile error not a hand pay stoppage. Which is a malfunction, which voids pays. The tilt will be cleared and the machine will resume its reel action back to its pre determined spin soon as it’s cleared. If it was a hand pay stoppage for the WAP yes a igt tech would be contacted to come and verify the win. I’ve done this 2 times at my job. I fix reel tilts on a daily basis. It’s a basic error.
@@ryanlewis5072would a wheel tilt cause an out of sequence error? Or can they cause a legitimate sequence that isn't supposed to happen? I would invision someone hitting like a x5 line hit, the machine saying they won 500x and then saying tilt error. Her machine landed a wheel bonus symbol, then went up to the wheel spin, performed the full bonus spin, landed on jackpot, and then said winner, and the correct amount. Idk how you could expect anyone to just let that go?
@@MrKarma21 the tilt can happen on the wheel bonus as well. I doubt it said winner. People fabricate man. They are gamblers after all. When they tilt happens on the wheel spin up top it can land on anything but it won’t award anything. It will simply just stop there and then go into a tilt error. She did not win anything legitimately. She probably had some random stranger walking by hyping her up saying omg you won the jackpot because it landed on the jackpot symbol after the reel tilt on the bonus spin. I highly advise you follow up with this because by law with a customer complaint the casino has to shut the machine down for gaming division to come investigate the potential error or win.
🤑
THE HOUSE ALWAYS WINS !!!
I wont be going to that casino
well dont go to any casino because those large jackpots are always paid out by the manufacture of the machine and not the casino dumb dumb!
Don't go to any casino, they are all evil vampires wanting to suck every last dollar you got into their pockets.
So technically they’ve been stealing money from patrons knowing very well the machines are tilted. Shut these casinos down immediately!!
Casinos are corrupt, pay the money and get rid of the machine!
I 'll refuse to go there in protest.
Pay the damn woman.Any technically glitch is your problem.All the lady knows,she spined the wheel and won.Shame on you Bally's
it says on the machine malfunction voids all pays and plays- no money for her!
@@drquinnmedicinewoman7786yes but they will claim all wins are malfunctions
Time to boycott Bally's!
Bro whys there seemingly ALWAYS an issue regarding gambling payouts 😂
Think about how many casinos there are with tons of players playing all day everyday. It makes sense that there'd be glitches.
on the over all scale there is actually very few problems with jackpot payouts
@Reimu-Shrine-Maiden bro it's "malfunctioned" in every instance this has occurred in the news. It's fraud plain and simple
Yep and it’s always with someone winning. These casinos are scam and people should boycott them. I’ve seen all these technical issues with people winning and never anyone losing. Always the “malfunction” excuse.
@@nadiab7764 would lack o funds for the payout be possible ?
We pay up no questions asked YOU PAY UP NO QUESTIONS
Sue them for double.
These casinos need to be shutdown because they can claim that all winning slots are malfunctions.
It’s all a scam. Don’t waste your money!
Her hitting the service button was a huge mistake. When you hit a handpay jackpot, all the section attendants are notified automatically and come over to process your win. A slot mechanic opening up the machine could ruin this lady's case, but if she is telling the truth I hope IGT gets the smack down again on this. Shameful.
Same thing happened to me!!! Totally messed off
No glitch for taking your cash...
Now you hit a million and a glitch was detected....
How convenient....
Best thing is to do is put it in the news.... the bad rep and revenue loss will force them to pay.
I’ve never seen one of these machines say it malfunctioned and have them give you money back.
TO ME BALLY'S HAS BECOME THE WORST CASINO IN ATLANTIC CITY!!!! I WILL BE STAYING AWAY FROM THERE 💯💯💯💯
WOW. I GUESS I WILL STAY AWAY FROM IGT MACHINES BALLYS AND HARRAHS AT THESE LOCATIONS! THANKS I TEAM
That is aweful!!!!! Pay the lady and get the cameras as proof
It's funny how it Tilts when a enormous jackpot is hit but never does on a losing spin. Gtfo.
This is terrible makes you lose all confidence and casinos
I saw that happen many years ago in Vegas, a woman won the jackpot, but they told her the machine malfunctioned and didn’t pay her.
I never played again. What a scam.
They better pay her. When her story gets infront of a jury, 72yr old heart attack survivor, going to use some of the money to help a long troubled son, they are going to wish $2.56m is all they had to pay.
Yeah hell no give that lady her money
As a Las Vegas resident I have not ever heard of a "reel tilt" in a slot machine
When will people learn? Even if you win at gambling, you lose.
Just throw your money out the car window halfway to the casino, turn around and save some gas.
Sue them to return all the money that machine took since it was last inspected.
First off as a gambler you cannot win the 1.2 on the wheel spin it’s on the baseline pay
I've played Wheel of Fortune multiple times. To get the 1.2 million, you have to play at the progressive level. She was playing 9 lines on the minimum bet, which does not qualify for the progressive jackpot. Most of the machines will tell you what the minimum bet is to qualify for the progressive. In addition, she stated she pushed the service button because if it was a jackpot, there would not be a need since a call attendant with the amount of the hand pay won would've been on the screen alerting them to go to that machine. It stinks that these machines void on malfunctions. It's play at your own risk.
I don't doubt your story at all but how do you know she was playing the minimum bet?
@@rs3018 i was just wondering the same thing
I stopped the video when she landed the bonus, and it shows 9 lines, and the bet was 1 being a $9 bet.
@@amircruz3893 👍
Good observation! I didn't bother to look at the lines played or the denomination. Most definitely she needs to be playing max to get that jackpot.
The casino must pay!
People, these videos are NOT the actual video of this hit......these are just pics and vids of other slots getting fixed and examples....
Welp, if Bally's wants to take that position "We just house the machines..." I guess I will go to a different house. You know, one with integrity and one that doesn't stick to "disclaimers" as their idea of customer service. Shame on them!
Wow yes sue them
I bet many casino employees hate when someone wins huge like that. They think everyone who goes there are just losers forever.
‘Lady you’re a millionaire..’
IRS.. Nope.
Shut that casino down. They never have an issue or “reel tilt” when it comes to taking your money. Dumbest argument, ever lol.
Bally's never had the funds to pay her.
Pay the Lady‼️
Mafia
They need to pay
What a load of crap! Pay her and they should be also pay penalties for causing grief to this patron
"Welcome To New Jersey"
They must pay.
Thet need paid the lady she won
Wow. That's crazy
I’ve been going to Atlantic City since 1987. I’ve never hit a jackpot.
Try vegas
You’re kidding…what are you doing? Betting $.50 a spin?
If that is the actual photo of when she was “supposed” to have won the jackpot, then it’s obviously clear she did not. Nothing lined up. No win
Why would she hit the service button? Every time you win an amount on a slot machine higher than $1,999 it gets locked out and “call attendant” shows up on the screen, but really you don’t have to call the attendant because after the machine locks out it automatically triggers the blinking light on top of the machine and also I believe the slot attendant is automatically alerted that a jackpot was hit as well. That way the attendant knows that he or she needs to come over and give you a hand pay. Obviously this wouldn’t have just been a simple hand pay. It would have been much more special but the same techniques should have been in place. All I know is that I’ve hit many jackpots and gotten handpays and have never pressed the service button.
attendants busy on the phone with IGT trying to figure out how to NOT pay the lady?
according to the lady's story: the machine was clearly alerting the jackpot win.
Where's the casino floor videos?
@@beepbop6697
Probably asked her not to film. If Vegas Matt, Mr Hand Pay or NG had won that they each would have filmed the entire session. In fact there’s a 6 minute video of Mr Hand Pay winning over 1 million somewhere and his entire session was filmed and you can still watch it. I actually asked him a couple questions and he answered me. One was how did they pay him and he said they paid him by check right on the casino floor. The only possible difference could have been that he won his massive jackpot in front of a huge audience and he’s a CZcams influencer and she’s a nobody.
It is fair to think this but from her story, it sounds like the error happened when the machine went to call for the attendant. All events prior could've been legitimate.... No way they should've touched the machine and cleared it. Seems very suspect, even if it was a true malfunction from the start of her spin
the television station should never report on this
I like how the Casino says hey it’s not our machines talk to the owners,,but proceeded to open up the machine and fiddle around inside,,
Did she take pictures or video of the win on the screen??? I would have!
Does she look like the type to have a smartphone or be able to use one? Let's use some critical thinking here, she had to be told she won the jackpot. 🙄
This is why I don't play slots. If they can "malfunction", they can also be manipulated. If I'm going to lose money, it will be at the BJ table.
Same thing happened at Philly park's grand opening on route 1 in Delaware county back in '06. Was declared a "computer glitch." They offered the winner comps.
Glitch my butt. It's so rare for the machine to hit the jackpot and when it does it's no glitch. There should be a law that makes them pay the winner let the vendor and casino fight it out in court and have their respective insurance pay. The onus is on them not the player.
Bally's never had the funds to pay her.
Looks like precedent was established With Jacque...The Saying "Crime doesn't pay" refers to criminals not paying what they owe...
They should pay out quickly,as bad press will make customers think they’re going to be ripped off and stay clear of the casino
This happened at my tribes casino in oregon some one hit for a million a the company out of Vegas came said it was a glitch a didn’t pay. Our casino paid for her attorney
God bless this woman, save her from the greedy demons of New Jersey. Amen ✊
They aren't in business for you to win. They are in the business of separating your money from you.
Why are all of these machines not required to go through a daily procedure to insure they are working correctly?
This is why I go to the casino just to get entertained not expecting to become a millionaire off a machine that’s designed and built to take you’re money,also always record big wins RECORD EVERYTHING just like they do
THEY NEED TO PAY HER AND ALSO PAY HER LEGAL FEES. CROOKED CASINO NEEDS TO PAY UP
Sounds like she has a strong case.
For anyone not familiar with slot machines - there are signs that say a malfunction invalidates a win. You don't press a service button when you win - the floor attendants are notified of hand pays electronically and the light on top of the machine goes off. Just like pin ball machines tilt - so do slot machines. I've seen big payouts - the machine malfunctioned.
Lol notice how they wont show her bet line in the pictures they show?? she was not even playing the max bet needed to hit the jackpot, she wont get anything but lawyer dept trying to beat IGT in court.
The only thing legitimate about that day is the photograph at 1:26 -- everything else is just b-roll footage.
No hope at casino thats correct.
Will only bring fun for a bit and disappointment in the end...
The end said the casino says it’s igt and not them. No, your slot tech came over and tampered with the machine. No one should gamble there. You’re money isn’t safe
Sue them for 10x the amount. No jury will side with the casino.
I don't understand how she does not have any video of this, or at least a picture?
She's older, they're going to drag this out in court until she dies first. So they don't have to pay.
MGM is the same as Bally’s casino very corrupt. Here in Northfield, Ohio. It was hard rock casino excellent casino good pay outs staff was wonderful. MGM took it over a few years ago. Payouts are horrendous now. You might win one and 100 times if you go there. Horrific place for payouts.