I have had my safe for about three years and now all of a sudden when I put in the correct code it doesn't unlock but the green and red light is shown. I have changed batteries multiple times, any ideas for the problem - Stack on?
Trying to reset password after batteries died. Hit the reset button and tried changing it but nothing happens. The yellow light beeps when I put the code in but doesn’t open. I have both keys just really wanted the key pad to work. Any ideas?
Keeps out small children. Older children will youtube the video on ways to open it very easily. Just hit it with a hammer while turning the lock, is one.
we are having problems with our safe we can't open it and we put in our right unlock number but we lost our keys and we try to unlock our safe with our unlock number it won't unlock is there a code to unlock our safe its the same one as this safe a STACK-ON safe please right back if you have amy suggestions thanks 😀
Hello Peg, we are very sorry to hear of the issue. Please call our customer service team at 800-323-9601 and enter option 2 when prompted. They will be happy to help you get this resolved. Thank you very much!
Stack-On you should watch the video of the child with the paperclip opening up your junk safe. I hope everyone learns what a crap product you have sold to people and god forbid anyone is injured or killed because of your piece of shit safes.
After having to use my key because my combo wasn't opening my safe - I'm following the instruction on resetting my combo. when i push the red button inside the jam my light turns yellow, not green. I am unable to open or reset... please advise.
Use the key to open the door, change the batteries, and then push the red button, after the beep(s), enter your new combination and the # sign, shut the door and lock it, wait 10-15 seconds, and enter new combination and when the green light comes on it should open.
This safe will work fine for about a year, then the keypad will die, either the keypad will stop responding entirely, or you'll get the low battery light constantly even with new batteries and be unable to input a new code via the code reset button , or the keypad will just be dead in some areas, these are the things I've experienced myself and with a couple people I know who have them as well. Taking out the batteries and just using the key will still work however, but the door is not very secure against forced entry either. I highly suspect these safes' electronics are made on the absolutely cheapest and lowest quality manufacturing line they could find to offer these safes at the price they do.
My husband passed away without telling me where the key is and now the battery is dead and I don't know how to change them, nor can I open it. How do I replace the battery and will I have to set a new combination code afterward?
After entering in my combination correctly, both the red and green lights come on. I have used 3 different sets of batteries so I cannot figure out why.
Devin Nunes' Cows Brother I opened mine with a paper clip. There is a video on here that shows you how to do it so you can get your gun out before you throw that piece of shit in the dumpster!! Good luck 👍🏼
Devin Nunes' Cows Brother what a horrible experience to have to go through and I’m glad you was able to get your gun back and out of that sorry excuse of a safe. We bought this safe thinking we could have a handgun stored securely and then be able to have quick access to it in an emergency. I’m happy you are safe and was not harmed because of this junk product!
Director STL maybe you got the one safe that was childproof?? If you watched that video and it won’t work I’m positive you can pry it open with a little effort. All I know is once I did get mine opened I emptied it and threw it in the trash. Hope you get it figured out 👍🏼
Just changed my batteries this week as well in my safe and completely forgot how loud the keypad beeps were since i haven't heard them in years and put 4 NiMh rechargeable batteries in mine since after moving to a new house noticed battery acid had leaked all over the inside and just about ruined the battery compartment. thank god rechargeable batteries don't leak battery acid and last years longer. Anyways, to mute the obnoxiously loud keypad beeps you type in your passcode code followed by * to unlock it as you normally would. Now that its open or unlocked then wait 5-10 seconds for the keypad to turn itself off. Then you enter the code *633. Keypad will now be muted and only light up the LED light after pressing each button. if for some reason you begin to miss the keypad "beep". Press *66 to turn on
@@gbinman No problem. I'm glad I was able to help at least one person. I was bummed as well it wasn't covered in this video. But after some searching I finally found the original owner's manual PDF file online, and even the manual didn't have these directions... then happened to find it in a very old forum posting. Since it's a discontinued model, I figured the least I could do is point a few people in the right direction as there is no way someone would just randomly guess those super specific directions haha.
@@RJ_Cormac Sorry for the late response, just saw your comment. Does your safe have a fingerprint scanner next to the keypad? I actually have 3 separate safes that are all different, but 2 of them have the A and B buttons just like the one you're describing where you press "B" after entering your code, and then the "A" button acts as a backspace button...but since one of the my 2 models also has the option to program any debit card/hotel card etc (any card in your wallet that has a black magnetic strip can be used) I guess I haven't needed to use the keypad in a while that have the A/B as I just programmed an old hotel key that I use to unlock it. Let me know if you have the model # of your safe , or if it's similar to one of the 2 I just described and I can def probably help ya out with muting your keypad (if you haven't already found out how)
If batteries died, take off the stack on cover plate and under is the key slot. Find key or pick it. Press red button to reset code. Press it once and it’ll beep. Then you enter whatever code “12345” and then # to lock in the new code. Now who knows how to turn off the sound or has the manual for me
When the batteries die, and there is no key, this joke of a "safe" can be opened by using a rubber mallet: czcams.com/video/jaLtT0XM0cE/video.html I first contacted Stack On requesting a replacement key, had to send a notarized copy of my driver's license - then was told the company was out of key blanks, and no key will be provided.
A little late, but this may help someone in the future. When the battery dies, you will need to use your key to get into the safe. Remove the plate in the front between the knob and the buttons. It says, “Stack-On.” That will expose the keyhole. At this point, you can use your key to open the safe. Be careful with the dead batteries as they are most likely corroded with battery acid. Use gloves or something to prevent getting the acid on your skin and remove the batteries. Use a battery acid cleaner to remove the corrosion before putting your new batteries in. Make sure you change them every two to three years in the future.
![[21] Harbor Freight Safe Picked Open](/img/n.gif)
My Stack On safe keypad went out after about one year of use, I do have the key but I expected the keypad to last much longer
How do you recover a code or purchase a key? We bought a house that has this safe we have lost the code and don't have a key please help! can you?
How long does the lock out last, several minutes?
Change combination ????
How do you change the batteries if they died & you don't have the keys??
I have had my safe for about three years and now all of a sudden when I put in the correct code it doesn't unlock but the green and red light is shown. I have changed batteries multiple times, any ideas for the problem - Stack on?
I’m having the same problem. I can’t find my key. Now what?
you're screwed call stack on you get someone in Afghanistan.
Trying to reset password after batteries died. Hit the reset button and tried changing it but nothing happens. The yellow light beeps when I put the code in but doesn’t open. I have both keys just really wanted the key pad to work. Any ideas?
New keys inside battery died how do I open?
Lost my key and I forgot my code I push the red button but what do I do next to reset code
Keeps out small children. Older children will youtube the video on ways to open it very easily. Just hit it with a hammer while turning the lock, is one.
My batteries died and I lost the keys how do I get to my valuables inside ??
Just bought one cant find reset
we are having problems with our safe we can't open it and we put in our right unlock number but we lost our keys and we try to unlock our safe with our unlock number it won't unlock is there a code to unlock our safe its the same one as this safe a STACK-ON safe please right back if you have amy suggestions thanks 😀
Hello Peg, we are very sorry to hear of the issue. Please call our customer service team at 800-323-9601 and enter option 2 when prompted. They will be happy to help you get this resolved. Thank you very much!
Stack-On your safes are very poorly made
Stack-On you should watch the video of the child with the paperclip opening up your junk safe. I hope everyone learns what a crap product you have sold to people and god forbid anyone is injured or killed because of your piece of shit safes.
Chiyo Marley I threw mine away after easily picking the lock that there was a video on CZcams of a child picking the lock open. It is a junk safe
After having to use my key because my combo wasn't opening my safe - I'm following the instruction on resetting my combo. when i push the red button inside the jam my light turns yellow, not green. I am unable to open or reset... please advise.
Use the key to open the door, change the batteries, and then push the red button, after the beep(s), enter your new combination and the # sign, shut the door and lock it, wait 10-15 seconds, and enter new combination and when the green light comes on it should open.
3 years later..... Enter new code press star ⭐ after it'll turn red then green and unlock
he says key in the code and open it, but why does he push pound after? is pound just part of his code?
Is it
your the biggest idiot on earth! that's BS
Thanks. I didn’t see the reset button
This safe will work fine for about a year, then the keypad will die, either the keypad will stop responding entirely, or you'll get the low battery light constantly even with new batteries and be unable to input a new code via the code reset button , or the keypad will just be dead in some areas, these are the things I've experienced myself and with a couple people I know who have them as well. Taking out the batteries and just using the key will still work however, but the door is not very secure against forced entry either. I highly suspect these safes' electronics are made on the absolutely cheapest and lowest quality manufacturing line they could find to offer these safes at the price they do.
I’ve had mine for 7 years I use it almost every day sometimes 3 or 4 times a day and it works perfect.
@slinger777 Same here, I have had for about 6 years and it works great without any issues.
I opened mine with a paper clip in 2 seconds.
Chiyo Marley it won’t for me either. Did you ever get it opened?
My husband passed away without telling me where the key is and now the battery is dead and I don't know how to change them, nor can I open it. How do I replace the battery and will I have to set a new combination code afterward?
Using a saftery pin and a paper clip you can open it. I did it within 10 minutes and I've never picked a lock before
After entering in my combination correctly, both the red and green lights come on. I have used 3 different sets of batteries so I cannot figure out why.
Same
Problem here. I think these safes suck!!
Devin Nunes' Cows Brother I opened mine with a paper clip. There is a video on here that shows you how to do it so you can get your gun out before you throw that piece of shit in the dumpster!! Good luck 👍🏼
Devin Nunes' Cows Brother what a horrible experience to have to go through and I’m glad you was able to get your gun back and out of that sorry excuse of a safe. We bought this safe thinking we could have a handgun stored securely and then be able to have quick access to it in an emergency. I’m happy you are safe and was not harmed because of this junk product!
Boo Manchu the paper clip didn’t work for me and I can’t find the damn key. WTF.
Director STL maybe you got the one safe that was childproof?? If you watched that video and it won’t work I’m positive you can pry it open with a little effort. All I know is once I did get mine opened I emptied it and threw it in the trash. Hope you get it figured out 👍🏼
My Stack-on safe won't lock. Called Stack-on, no help.
How do I mute the keypad after a battery change?
Just changed my batteries this week as well in my safe and completely forgot how loud the keypad beeps were since i haven't heard them in years and put 4 NiMh rechargeable batteries in mine since after moving to a new house noticed battery acid had leaked all over the inside and just about ruined the battery compartment. thank god rechargeable batteries don't leak battery acid and last years longer.
Anyways, to mute the obnoxiously loud keypad beeps you type in your passcode code followed by * to unlock it as you normally would. Now that its open or unlocked then wait 5-10 seconds for the keypad to turn itself off. Then you enter the code *633. Keypad will now be muted and only light up the LED light after pressing each button.
if for some reason you begin to miss the keypad "beep". Press *66 to turn on
@@phlooke mine has the Letter A where the * should be and the letter B where the # should be. 😥
@@phlooke thanks for info on disabling the beep. I was disappointed that the presenter didn't cover that.
@@gbinman No problem. I'm glad I was able to help at least one person. I was bummed as well it wasn't covered in this video. But after some searching I finally found the original owner's manual PDF file online, and even the manual didn't have these directions... then happened to find it in a very old forum posting.
Since it's a discontinued model, I figured the least I could do is point a few people in the right direction as there is no way someone would just randomly guess those super specific directions haha.
@@RJ_Cormac Sorry for the late response, just saw your comment.
Does your safe have a fingerprint scanner next to the keypad?
I actually have 3 separate safes that are all different, but 2 of them have the A and B buttons just like the one you're describing where you press "B" after entering your code, and then the "A" button acts as a backspace button...but since one of the my 2 models also has the option to program any debit card/hotel card etc (any card in your wallet that has a black magnetic strip can be used) I guess I haven't needed to use the keypad in a while that have the A/B as I just programmed an old hotel key that I use to unlock it.
Let me know if you have the model # of your safe , or if it's similar to one of the 2 I just described and I can def probably help ya out with muting your keypad (if you haven't already found out how)
If batteries died, take off the stack on cover plate and under is the key slot. Find key or pick it.
Press red button to reset code. Press it once and it’ll beep. Then you enter whatever code “12345” and then # to lock in the new code.
Now who knows how to turn off the sound or has the manual for me
How to lock pick?
no shit what happens when it doesn't work. hello Drill!
I lost my keys to it and battery is dead so I can't get into it
When the batteries die, and there is no key, this joke of a "safe" can be opened by using a rubber mallet: czcams.com/video/jaLtT0XM0cE/video.html
I first contacted Stack On requesting a replacement key, had to send a notarized copy of my driver's license - then was told the company was out of key blanks, and no key will be provided.
Battery is dead...cannot get open. Help
A little late, but this may help someone in the future. When the battery dies, you will need to use your key to get into the safe. Remove the plate in the front between the knob and the buttons. It says, “Stack-On.” That will expose the keyhole. At this point, you can use your key to open the safe. Be careful with the dead batteries as they are most likely corroded with battery acid. Use gloves or something to prevent getting the acid on your skin and remove the batteries. Use a battery acid cleaner to remove the corrosion before putting your new batteries in. Make sure you change them every two to three years in the future.
And customer service sucks !
Stack on is nothing but JUNK customer service is just as bad? Company SUCKS