Genesys PureCloud User Training

In this video, we cover everything your agents need to know to get started with Genesys PureCloud.
Visit our website for more valuable resources: www.inflowcomm.com
Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?

[@deedeee1963]

How do you place a call to interpreter services inside interactions? we get calls that need an interpreter. I’m finding it difficult to place the customer on hold call the interpreter and then get us all three back on the line. Any suggestions I take calls from the queue?

[@rayn1ful]

company i work for will be starting to use this program soon. great video.

[@Sigh952]

I'm a CSR using this, calls regularly getting dropped, everything is generally slow. Not very good...

[@andreeandy1]

very good information. I would like to know if there's any report on geneysy where it shows in a call centre over 400 advisors how many have a specific skill? I know I can go on a specific queue and I can filter that but a report will be very beneficial. thank you

[@nazimamari]

please how can I fix a double ringtone during an entrance call by genesys, (( using a Jabra 75 headphones ))

[@duongao2326]

Hey bro, can give me slide or document ?

[@justiceforall7891]

Account closed and no error code

[@munnashukla732]

How we can listen to calls....

[@lunalu666lucifuge5]

Interactions.

[@penkpayb3970]

steam client detected :)
anyways, nice and concise vid!

[@georgedarkrender388]

Uh oh.