Family Style | Episode 3: Centering your Restaurant's Mission & Values with Hilltop Coffee & Kitchen

Welcome back to Family Style - Toast’s new docu-series hosted by restaurant owner Shawn Walchef (@shawnpwalchef) who goes on the road to tell the story of restaurants as they navigate the highs and lows of running a business, while uncovering the secrets of their success.
At Hilltop Coffee & Kitchen, founders Yonnie Hagos and Ajay Relan were intentional in creating a mission-driven space that attracts creators and community members from all walks of life. In this episode, we explore how the Hilltop team consistently exceeds guest expectations with their consciously comforting menu, flexible and welcoming community spaces, and family-like hospitality.
Interested in learning more about Toast? Request a free demo here: bit.ly/481wdxl
EPISODE CHAPTERS:
[00:11] - The Story of Hilltop Coffee + Kitchen
[02:15] - Technology Helps You Be Human
[03:57] - All Are Welcome at Hilltop
[06:20] - Don’t Advertise, Share
[09:19] - Lessons Learned on Family Style
FAST FACTS:
- 82 percent of consumers want a brand’s values to align with their own. Source: bit.ly/3T6OhSy
- 73 percent of diners say restaurant tech improves their experience. Source: bit.ly/3uNkG6y
- $6 is the average amount guests spend per beverage at cafes and coffee shops. Source: bit.ly/3RefFvm
- 29 percent of restaurant operators want to open a new location next year. Source: bit.ly/3GwPbQE
- 37 percent of diners use social media to find new places to eat. Source: bit.ly/4abtuDe