Review: XIAMEN AIR 787 - IRRESPONSIBLE CREW & NOT SAFE TO FLY
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- čas přidán 22. 04. 2019
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/ joshcahill
This is a comprehensive Flight Review of Xiamen Air.
Class: Economy
Route: Singapore (SIN) to Paris (CDG) via Fuzhou (FOC)
Plane: Boeing 737-800 & 787-9
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#xiamenair #joshcahill #china
For someone like me, the prospect of being detained in a foreign country could take the life out of me. You are such a cool person that you can utilize such moments of distress into opportunity. Hats off....
I don't know if it's just me, but at some moments the sound disappeared completely in this video, like between 3:10 till 3:40, 8:28 till 9:50 and 15:06 till 15:23.
Edit: everybody doesn't have to respond that it happened to them as well or not. It has happened to (almost) everyone after my comment.
No, it isn’t just you. Also happened with me
happened to me too
me too
Ditto
Same with me I was confused and i am surprised it wasn't fixed by the editor.
you are absolutely right to have safety concerns about this airline. the cabin lights should be dimmed for take off and landing in night flights and cabin aisles must be free of any clutter (loose objects, obstacles etc.) in case of rejected takeoff or any other emergency that requires an evacuation, these small details can be either fatal or life saving. i think you should have filed an official complaint about this. as for the station manager issue, that requires a whole report of its own.
Thank you so much Cece, I wished to say what you said but you said it so concise I made a cup of tea instead.
I don't understand why the cabin lights should be dimmed. I know while driving a vehicle at night you don't want the interior lights on because of the reflection. But the pilots are up front with a cabin door closed it shouldn't affect them. Can you please explain.
@@madtrucker0983 it allows passengers eyes to adapt to the darkness. it means that if there's an emergency where you lose power to the lights or need to evacuate to the dark outside you can see more clearly.
@@madtrucker0983 its not for the pilots its for the passengers because if you have to evacuate and u run from a brightly lit cabin into straight darkness for a short moment you wont be able to see anything clearly
@@charliesilverwood3608 👍 thanks
If it’s night when everyone must suddenly evacuate, those several seconds it takes for your eyes to calibrate to low-light conditions are precious, and can make all the difference in safely exiting the aircraft.
When I flew China Southern my seat mate got up, sat and strapped in the crew jumpseat and passed out LOL.
You shouldn't post on Instagram live or during your travel... Postpone your post a little bit for safety!
Agreed, for your own safety. Post your honest opinion on Instagrams or other social media outlets after your flight or outside the airlines.
fgrion
Wouldn’t be surprised if you were from China.
@@00ninja00 Ha! I was thinking exactly the same.
@@fgrion how is he an attention-seeker? He's simply offering an opinion - which we are all entitled to - and the airline shit their pants...If an airline can't take criticism then they probably shouldn't be operating as an airline.
@@fgrion Hows china you fool...
Totally unacceptable behavior from ground staff, they should never contact a customer on their social media even if your a public profile. Always great videos. Keep up the good work and stay honest with your experience 👍🏼🙂
Nothing wrong about saying "oh wow I handled your flight and saw you, hope you had a good flight" though
You are, of course quite correct. It is an unwritten aviation 'rule' for lights in the cabin to be dimmed on take-off and landing. This is a safety consideration to ensure that in an emergency the exit lights may be more clearly identified.
Thank you!
That is not correct. Depending on the authority where the airline is based, it is not an unwritten rule (what is that suppose to mean, anyways?) but a part of standard operating procedures, or not. For Boarding the cabin lights are fully illuminated to charge the fluorescent strips along the aisles, which takes about 30 minutes for them to reach their maximum brightness.
For taxiing, take off and final phase of approach, landing and taxiing to the gate, lights are dimmed so that the eyes of the cabin crew are adjusted to the dark, in case of an emergency. One important part of the Emergency Evacuation Drill is ‚Check outside conditions‘ for obstacles and situation. Every aircraft has an Emergency Lights System which consist of the exit signs above the doors/pair of doors, also at ground level, the fluorescent strips in the floor that guide you to these exits in case of dense smoke and you need crawling, lights to illuminate the top of the slides or wing area, which is to be used in an emergency evacuation.
The emergency lights system provides lights for about 10 minutes, and is independent from the other electric supply of an aircraft.
As long as normal cabin lights are still operational, the Purser will switch these onto full brightness, as soon as the Emergency Evacuation Codeword is announced.
Cabin crew are only allowed to initiate an evacuation in case of a ditching, severe structural damage and/or life threatening situation. Here communication won’t be most likely possible anyways between from of aircraft/flight deck and aft cabin.
So: cabin lights shall be dimmed, so cabin crew have no difficulties observing outside conditions during the ours of darkness, and additionally, passengers eyes are also adjusted to realise what is going on straight away.
I worked the most parts of three decades as cabin crew/purser both long - and shorthaul. Saying that, I would never travel on airlines other than North-American, European and Australian carriers (including SQ and SAA), simply because of the fact of unionised workforce and very strict flight time regulations and a functioning company resource management in Co-operation with an independent aviation authority body. Because THAT is what is important, and I am happy to pay the higher prices.
So: dimming lights for the crucial parts of a flight may or may not be a part of SOP of an airline. It can happen, the purser forgot or had no time to do so (oh yes, that happens and you rather strap yourself in when the skipper thinks he is riding a motor bike instead of a passenger carrying aircraft)
Some people/airlines can’t really take criticism. I appreciate your honesty in reviewing the airlines. It helps me choose which airlines to travel with and reduce the risks of getting my money wasted on bad experience.
As long as it's constructive criticism
@@sergeseanmison7787 What constitutes a "constructive criticism" to you? Super light and frivolous things and not *fundamental deficiencies* as shown here?
@@odeiraoloap so he should just be happy that he survived the trip?
Nick
Why would he lie though? His experience has pretty much been in line with many many reviews.
So , fly your own plane then dude
The Gordon Ramsay of Airlines
Agreed. Both legends ❤️
Daamn 😂
Humaira Maqbool. What are you doing you fucking donkey? You can’t fly a plane with MCAS. You’ll crash the fucking plane.
@@D_Thang Ramsey is pretty much there for the show and there are guards... he's protected. Read that he's not that bad of a guy in real life! Josh is just smart! :D
😂❤️
In the last month I flew with Xiamen Air 4 times and every flight was perfectly fine. Would definitely fly again with them.
I love the honesty of your reviews. Unlike another trip reporter whose every trip is a unicorn shitting a pot of gold.
Your unfiltered honesty is appreciated and sets you miles apart from other channels. Keep up the good work!
Am I the only keep hearing “salmon air”? Great vid 👍🏻
can't help with the German accent lol
i heard shaman
That's what I keptt heating too
Deffo salmon air
Even the automatic captions agree.
0:45 the man already keeping safe from COVID-19 in advance
Imagine being banned from entering a country because you review air travel 🤣 people are threatened by everything these days! And I’m with you, the people piling their crap on the empty seat would irritate me to no end!
same with me
Same with me, i band from China and Russia
@@launarlami101aviation Why?
@@koushikdas1992 you get Band dor absurd things in China, like you Filmed a place, you are getting ckikied your ass out
cabin crew turn down the lights for take off and landing (which are the most critical phases of flight) for your eyes to adjust to the darkness, incase of an emergency ....these cabin crews are absolutely crazy!!!
del shahid yes I totally agree that it’s crazy. Once I was on China southern airlines and the safety video was playing during takeoff and I was really shocked.
correction: savage..
Isn't it also to reduce power consumption on takeoff?
Aviation safety regulations must be different over in Asia.
Aviation Reports similar thing happened in a FlyDubai flight I was in, night time flight, never turned off the lights for takeoff and probably even landing, nothing was wrong with the crew, but it was really odd
The joys of air travel, a few years back I flew on American from New York To Miami with the stewardess doing the pre-takeoff checks and leaving luggage on the floor by the exit door. Last month I flew Emirates business class Auckland to Dubi 17+ hours. There was a screaming baby in the cabin but mum very kindly walked up and down with it thus ensuring the entire business class cabin did not get any sleep. Flying, you have got to love it!
Omg that's horrible, I don't understand why people fly with literal babies
@@diamondkivi4721 100%. They cry because they're in pain - their ears are hurting from the pressure difference. I firmly believe, unless it's a medical emergency or some other kid of emergency (like fleeing refugees, domestic abuse etc), then keep bubs at home where they won't suffer (it's usually a family holiday). It's awful, not only to other passengers who get no sleep, causing headaches, fatigue etc but also for the kid.
@@skullsaintdead I feel like the baby stories that I hear gotta be overblown or I am extremely lucky, I have been flying at least twice a year (granted its to like two destination but both of them are at least 11 hours of flight time) since 2012 and I have encountered something like that maybe once or twice and it was only during takeoff and landing never had a baby cry the whole flight.
oh, the mum should have taped the baby’s mouth. 🙄🙄🙄
When travelling, I would suggest that you have the contact info for your countries embassy, as well as any governmental emergency hotline, as well as media contacts for your home country. Would also suggest having at least one copy of your passport, just in case your passport is "lost"
@Ari Parker in the event that you are “detained” in a foreign country, having these items could very well aid in your release / save your life.
@@KDu400 Lol clearly haven't seen the video he was referencing when he was detained in China, he called the German embassy and they said 'Its the Chinese airlines fault for allowing you to fly when China just implemented a new law saying you couldn't, so the airline has to pay'. They did nothing for him, except told him who was to blame.
Josh, I like your review being straight to the point. So many reviews on CZcams but usually they don’t share their honest thoughts. It’ll be helpful for those who are considering flying this airline!
Another informative and intelligent review of an airline. Thank you for not just reviewing F and J classes but also reviewing economy and long hauls at that.
Haha I once flew on Egypt Air, the departure was slightly delayed and everything was rushed to the point that we took off as the safety video was still playing.
Thanks for this. Airlines come and go so rapidly it's sometimes impossible to separate the good from the bad. Videos like this help consumers a lot. I'm a Skyteam flyer from back in the Continental Airlines days but will definitely avoid Xiamen when I'm in Southeast Asia.
For the western breakfast example, I wouldn't call it weird, just the flight crew going above-and-beyond doing to be hospitable and give you the best experience.
Dude you are soon gonna get blacklisted by most of the airlines 😂
Let's fingers cross. Lol
i accept this
its a wake up call for the airlines to improve their service specialy safety measures and protocols, ...
Safety always comes first!
This is definitely a safety violation and he is right to report on it
A very honest review. Some other airlines also choose not to dim the cabin light during take off, and I find it a bit annoying since it's hard to film or see outside. It's lucky of you to get yourself a free row
I was done at Chinese Airline.The rudeness of the lady throwing all of her stuff on the seat in your row is unbelievable but I'm not surprised.
i vaguely recall using xiamen air back in 1998 either from xi'an to changsha or changsha to xi'an. all i remember was the guy behind me who kept kicking my seat, several passengers emptying the snot from their noses on to the floor and almost everyone eating sunflower seeds and spitting the shells out on the floor.
I LOVE all that you do and say. I am guided by your experience because they are not just words. I can see you experiencing the good and the bad. I will NEVER set foot on XIAMEN Air based on what I have seen you go through. And, especially the safety issues along with the most important, the station Manager of XIAMEN Air in Singapore. If that is the airlines policies to intimidate passengers then I am not going on them EVER. Thank you Josh, you are a star !!!
We got a transit visa when passing through Pudong to Chicago from Tokyo. On our way back through immigration my wife was pulled to the side and interrogated. They thought she was a drug mule since she was a Filipino. After they discovered she was with me (Born in the US), they immediately let her go.
As an American living in the Philippines this seems like a bit of projection on their part. A drug mule going to China is like someone bringing their own food to a buffet. Everyone in Asia knows where the drugs are actually coming from. If anybody was actually trying to take them to China we would be hearing about it because the kind of punishments they give for that are sure to spark an international incident.
Go to France, you will see more of this, they judge people by color, this happens in every country, USA did the same thing, they always take the color people for further investigation, they expected color people are drugs traffickers. Don’t be naive, USA are the same old shits.
Mate , your'e not alone , there are many passengers , (myself included) that have had really bad experiences flying, especially when spending the money, shouldn't matter if it's economy or first class, every passenger is entitled to the service they pay for . Thank you for your honest reviews, very refreshing, don't let them bully you, the airlines that have an issue are the one's that are lacking in passenger needs . Keep sharing the video's , it's a pity the airlines that have serious problems don't take heed for customer feedback .
There's a creepy lady who always sneak behind you back lol 😂
Candy Pops yea XD
Yeah I did spot that too
What time
Thanks for sharing your experience! :)
Despite of the hiccups you encountered and some inconsiderate PRC passengers, I honestly won't mind giving Xiamen Airlines a try if I had the chance to, judging from the hospitality from the crew on your first flight.
I fly Chinese Airlines very frequently and I can say you are 100% accurate when you said the people can never sit down. At least once every flight, people stand up too early after takeoff or landing and it does become quite annoying.
It is the public/passengers who are standing while flying , why to blame the airline for this. In such long flights people do stand up stretch and try to find variety of activities to relax so chill.
I love how you show how things really are! 🙂🙂
Too many times I lost audio!!
Great video, big contrast between the two flights. Had it not been for the station mgr your first flight seems like it would have been really good.
You consistently give the most honest reviews on the CZcams compared to other “more famous” (who have their own tee shirts 🤔) reviewers. You deserve a ton of credit for that!
Dude...you have nerves of STEEL! I could never have the bravery to do what you're doing. You're a boss!
Great video 👍.
This really reminds me of a similar experience about 10 years ago on Air China SIN-PEK. No stowage for takeoff, passengers ignoring seatbelt signs and general rules not enforced. Thought things couldn’t get worse but then we boarded the connecting flight to Harbin. Flight deck crew were smoking (plane stank), unsecured cabin again, and a cabin crew member was stood in the galley for landing. Before we had even left the runway passengers were up and taking bags from the overhead lockers. The most bizarre flight I’ve ever taken. Worrying about what else they’re doing that we don’t get to see.
I was a flight attendant for over a decade. Leaving the cabin on full bright for an evening departure is a huge safety fail. That's definitely a legitimate complaint.
OMG! You are so bitchy on this Airline and on Chinese people!!!
Indika Gamage it’s a safety fail! Don’t disgrace all Sri Lankan’s by making such a stupid race card Comment
@@mddesilva You stupid dickhead!! It was a Joke!!
@@mddesilva change your name to smelly dickhead...bloody silverlining...
They are all nibgas
Hot coffee in a plastic cup? That is so sad! :(
Many airlines use plastic cups to serve tea / coffee, even American domestic airlines.
Jason L most airlines use paper cup for hot drinks and plastic for cold drinks
I fly in a regular basis. And never experienced hot coffee/tea in a plastic cup. 🤔
Leon Ali Habibi use more
Wilson Kan use airline bot bus
I like your straightforwardness. Keep flying safe and stay out of trouble. See you in one of your flights💙🇬🇧
love the Crowne Plaza Changi - have stayed there a number of times
Great video really informative,if was getting messages like that on instagram I think I would have walked home 😂😂
My favourite airport hotel is the Renaissance concourse - Atlanta airport, awesome view.
Great commentary. Very personal and honest. It has helped me, thank you
Love your vids so helpful
10:05 The lady in the background: “Waaaaaaht? How you get two?”
13:10 Ni Hao 😂😂😂😂
Is that the lady from The Grudge? Lol
@@joeyw9574 idk maybe The Ring
Based on your prior video, why would you fly a Chinese airline connecting in mainland China?
It’s cheaper. Don’t discriminate.
I think they want to fly as much as possible and fly a lot of airlines etc.
He once had some bad experience on Malaysian Airlines but he flew again and mention "I want to give Malaysian Airline a second change......" To me thats professional. One cannot judge the good or bad based on one experience.
@Voltaic Fire it's never sensible to discriminate anybody
@Voltaic Fire same to usa and europe lmao 😂😂
Why is the sound muted in some parts of the video?
It was clearly fish, what else would they serve on Salmon Air?
Favorite Airport Hotel so far? Hyatt Place in Heathrow for the exact same reason. Followed by the Hyatt Regency and Sheraton Gateway LAX.
Caroline S. Oh wow, I work at the Sheraton Gateway LAX and I’m just happy to hear good comments about the hotel I work for. Thanks.
XIAMEN ＡＩＲ is a sub-company of China Southern Airlines. China Southern Airlines have quit the Skyteam. So when Xiamen Air quits the Skyteam is just a matter of time.
But rather than just telling it on the phone, make it official. No point saying it but not updating it. This is up to the airline... very misleading and do not expect customers to find out what they are doing/remember every airline's parent company and affliates.
@@johcx1994 True. Actually both China Eastern Airlines and China Southern Airlines are on my blocklist.
@@johnsons2148 Not that I hate China (to be honest, their economy is good, in a sense), but they are foregoing certain things. I believe Chinese carriers (and some of the mainland Chinese citizens mannerisms) are what is contributing in this video. It shows.
I will give China Airlines (the one with the flower livery and purple background - from Taiwan) a try. :D
JOHNSON S Last I heard, Xiamen Air currently has no plans to leave SkyTeam.
Xiamen air is owned 55% by China Southern, though China Southern showed their intention to leave Skyteam doesn't directly mean that Xiamen Airlines are leaving at the same time.
I think the key is having a balanced review. You point out some challenges, but also very positive components. First flight crew was very friendly.
Josh, I am really enjoying your honest reviews. The airlines can learn so much, but many will never improve.
Did you have a whole tour group run down to the galley just before landing to fill up their hot water flasks?
in the last few weeks I have flown british airways,air new Zealand,cathay pacific,quantas and virgin Australia, for me the top 2 british airways and air new Zealand,virgin Australia good,quantas were ok and I did 2 flights with cathay pacific and I had high hopes,i was in economy both flights and expected better.
As a kiwi, Air New Zealand is one of the best airlines out there (in my opinion) safety is top notch and crew are amazing!
I live in Fuzhou and is true in some cases Chinese laws varies as you go from province to province but trust me you got the transit visa but the moment you leave the airport and step into the city and your flight leaves to Paris without you in your flight, that's when you know they have been monitoring all your movements since granting you entry...lol
Your videos are the best. No sugar coating anything. Also I just laughed so damn hard with the “ni hao” thought bubble lmfaooooo
Hi Josh! I love your videos. I'd consider myself as an avid airline geek too, just like you! I'm still a student so I only take like 10-12 flights a year. You inspire me a lot. Keep up the good work.
my experience with Xiamen airlines was real positive, but it looks like it also has it's downs as well. My Xiamen Air crew was real attentive, though.
@@nigelmarvin1387 same here mate
Oh I really love Sheraton CDG. Awesome spotting
very nice video , thank you for the info
The best view I've had from an airport hotel was at New Chitose airport in Sapporo. The hotel is right above the airport terminal, so the view of the tarmac and the planes parked right below is awesome.
I once flew round-trip with China Southern Airlines from Amsterdam to Melbourne via Guangzhou. The plane was new, but the experience was horrible. They were still a member of Sky Team, and KLM recommended them, but I did not earn a single Flying Blue point. I also could not check-in online, and I had to wait at a customer service desk to change my assigned seat. Nobody spoke English, at all. Guangzhou was hot, filthy, and again nobody spoke English at the international terminal.
I've flown on American and Delta flights where the flight attendants didn't dim the cabin lights during take off. I complained to AA's customer service once about it and they claimed that it wasn't FAA regulation. I've also seen Delta, United, American flight attendants (on flights to China) give up on trying to get Chinese passengers to follow all safety procedures for taking off/landing (i.e. seats in upright position, stowing away luggage, etc.). Some Chinese passengers will refuse to follow directions...
12:07 I remember that whole thing with that passenger who wouldn't sit down in that American flight and was detained? Remember that?
Stay safe Josh, you are a sane voice in the field of aviation market, so kudos. Most airlines need to buck up a lot, but this is not a perfect market so many get by with inferior products.
If basic safety can’t be met on flight, I would be worried about the whole standard in general.
So the cabin manager is “half-correct” lol. I flew with them before, and Xiamen Air could allow passengers to online-check in and pre-select seat IFF: U book directly with them (on their Chinese website) and provided all your information such as passport number and Chinese phone number etc. In other words, this service only target Chinese local customers. And you can tell that they only allow you to do it through their Wechat mini-app.... which is ridiculous and absolutely not foreigner-friendly...
I'm flying a lot, and my opinion is "viena house" in Bucharest, because in some rooms you are having an amazing view of the planes which are landing
A few years ago, I used Xiamen Air to fly from HK to Xiamen and then Xiamen to LA and had no problems. Very friendly staff and great qualtiy of an airline from China. When I went through immigration there, I told the officer that I only needed no more than 24 hours in the area and gave it to me with no problems
This is your best video to date! I've watched like 500 of them. The one thing that bothered me which you didn't mention was during the second landing, the flight attendant removes a backpack from the overhead. I thought everyone stays seated and any luggage stays where it is, Yes?
It's bad if airline staff interact with you personally on social media, but it's unacceptable if it's condoned by the airline itself. I would complain at the highest level possible (I did watch the earlier video, but I can't remember what you did).
Cabin staff on any airline do make mistakes though. I was on an AA flight last weekend where there was no mention of the window blinds being raised for takeoff or landing (isn't this equivalent to dimming the lights?). On the same flight, I asked if I could use my GoPro to record the taxi and takeoff. After the crew member went away to consult 'the captain', he told me it was against TSA regualations and I should 'check their website'. I did and couldn't find any mention of a restriction, so I started recording. The crew member came over and asked me to stop - I told him that I'd looked at the TSA website and had found no such restriction. He said that the rules change all the time, but pilots get to hear about them first and, because it was Easter weekend, the TSA probably hadn't updated their website!!
Peter Hastings you’re correct, the TSA does not prohibit recording. Pilots are often ignorant fools, just like cabin crew members. That said, why did you ask for permission if you were going to disregard it anyway? That’s troll behavior.
@@afcgeo882 Troll behaviour? I asked the question and then did what I did based on the answer.
I asked out of courtesy expecting, of course, approval. I've asked before, and on only one other airline have I been told a straight 'no' to using the suction cup to fix the GoPro to the window - and I complied.
In this case, the reasons given were easily checked and weren't validated online, so I chose to go ahead knowing that I'd have good grounds for a challenge (though I didn't use the suction cup - which is what I originally asked about - and videoed hand held).
And, if I was to be pedantic, I was told verbally not to 'videotape' the taxi - I didn't disobey this instruction as the GoPro doesn't use tape 😆
Having said all this, it's probably easier not to say anything because that puts the crew member in a position where they have to be proactive. On the flight after the one I described (again on AA), I just set up the GoPro immediately before push back. Result: no comment at all.
Peter Hastings once, on an American Airlines flight, I was sitting in the window seat in business class, and even though the entire row of seats that I was in were free apart from me, the air stewardess came over, and told me to sit in the aisle seat as that's the seat that I'd been booked in.
When I said, no, I'm happy where I am, she went and got the captain and he said he wouldn't take off and less I moved seats, unless I wanted to be thrown off the plane.
And I had just paid nearly $2,000 for a seat. Bye bye American Airlines, guess who won't be flying with you ever again after that flight? ..Hey, well done, you got the answer right! And I never flew with American ever again.
They lost a lot of my money. That is how you hurt an airline.
Just on this subject, and I know I'm moving off topic here, because it has nothing to do with safety, but I just wanted to tell you the story anyway, as it was quite fun..
About 2 years ago, on a Middle East (very well-known) airline a really obtuse and not very pleasant flight attendant had upgraded a family on board for some unknown reason, which meant that neither me or my wife could sit in our business class seats. When I pointed this out, she said there was nothing she could do as the plane was now full, and unless I wanted to take a later flight, would I mind sitting with my wife in premium economy.
You can guess what my answer was. So I asked to speak to the chief cabin attendant, and he said exactly the same thing, and told me that I should probably either take a later flight, or sit in premium economy.
So, both myself and my wife, stood in the aisle, and said we weren't moving until we got our business class seats. And unless they wanted us to cause a scene, and tell everyone on the plane, why we were still standing - and that it was the stewardesses fault, they should just move the people in the seats back to economy or have us thrown off the plane. We explained politely, that if we could be moved back to premium economy, so could the people that had been upgraded unfairly - against people that had paid for their seats. We were saying all of this out loud in front of everyone on the plane.
So the captain called the police, and we were escorted off the plane by armed officers I might add, while our baggage was removed from the plane. We were then told, that we were not welcome on that airline anymore, and that we should probably book a different flight home on a different airline.
We then decided, that we would never fly with that airline again. Thankfully, it wasn't my favourite Middle East airline, so I wasn't that bothered I guess, although it was slightly annoying as sometimes the other airlines are full and I will now have less choice.
Now the interesting thing here is, I fly to Dubai very regularly, and so do all of my business partners and so do many of my employees, and many people I know.
Sometimes they are so stupid, it hurts.
There have been probably 100 opportunities where I could have chosen to fly on this airline to Dubai either in business class or first, but I chose another airline instead. Almost every one of my company employees have done the same thing. And many people I know as well. There have probably been 400 or 500 opportunities for myself or colleagues to fly with them in first class or business, but chose another airline instead.
So that's around $3.5m of our money that they didn't get in the end. I wrote to the chairman of the airline, and informed him that his company had just mislaid and lost $3.5m due to a very serious mistake by two employees. And that I was writing to inform him personally, so that he could launch an investigation. I explained that I couldn't tell him all of the details in the first letter, as they are so sensitive, but if he wishes to write back to me I will explain how the company lost the money.
His secretary (PA) wrote back, starting with a proviso at the top of the letter, that it wasn't a prank, or a crank letter, but if genuine, he was extremely concerned, and could I write back and explain all.
I wrote back, with a covering letter, saying that it definitely wasn't a prank, or a crank, and that the company had definitely lost $3.5 million dollars due to some stupidity by two employees and that the money was irrecoverable and lost for good. I explained, that he should turn to page two where all of the details would be.
So I politely explained in this letter the reason. I just concluded by saying, that due to an extremely stupid move, by an obtuse and very unpleasant flight attendant, no one in my entire company would be flying with his airline in business or first ever again, and the company had lost a minimum of $3.5 million of our company's money due to the 500 lost flights. I even added at the very end, that through the company's lifetime, it could add up to more than $10 million dollars.
I'm wondering whether any disciplinary action took place between the chairman and that flight attendant, or even the captain, because that's an awful lot of money for a company to lose just due to a bit of stupidity.
I have no qualms, but that's how easy it would be for a company to lose millions. In this cut and thrust market which is extremely difficult to make a profit in, companies need to work harder at earning tourist money.
I urge everyone to consider which airline they fly on, and where they spend their money. And if you get treated badly, consider not flying to that country, or with that airline ever again.
I even told Ryanair that he had lost me as a customer for life, and that I would only fly Aer Lingus to Ireland given the choice. If enough people did that with Ryanair he would go out of business.
Think everyone, think..
@@RB747domme Thank you for sharing your story Clint,
People forgotten money speaks if your not pleased with the services or product , you have direct impact to company's bottom line.
Sky Bear too true Sky Bear. It infuriates me, when I read literally hundreds of accounts, of people complaining about being badly treated on Ryanair, and then say, but it's cheap, so I continue to fly with them..
For heaven's sake, why?
I wish people would be more discerning about where the dollar goes. Airlines would soon buck their ideas up if people boycotted in their droves.
I just stayed at the TWA hotel at JFK. Absolutely amazing view from the room. You can even get a bite to eat and swim in the pool while you’re plane spotting
I agree with your assessment. Great video, though. Thanks !
It's been ages since I got the whole row of seats to myself....
I like the fact that he try to stay positive :)
What else would you do????
A D stay positive.
Ok this is it... i am subscribing now! Hahahaha I am sooooo much entertained and informed... interesting....
Sometimes I worry about your safety, but still I enjoy all your travels. Be safe brother and keep up the awesome posts.
Interesting turn of events with your transit visa through China
you should add a 10 point airline rating at the end of videos! it would really help for an overall rating of what you thought.
My FAVE airport hotel is the Crowne Plaza at Changi!!!! I hope you had time to paddle around that amazing swimming pool/garden!
This review is really helpful. I was thinking about this airline but after this I probably wouldn't bother.
Well Josh, another excellent review. As someone who’s travelled to 40 countries, I find some Chinese can be a little boorish at times. It’s as if they don’t know how to behave and respect others and perhaps aren’t used to travelling. And I completely agree with your comments regarding not dimming the lights. Don’t ever change.
Yeah, think it’s just a cultural difference. When you’re brought up in an area where everyone is acting the same it isn’t a shock, but when you visit an area with a large culture difference it can be quite a shock. E.g Americans are typically very loud and over confident to others, idk about British since I am British but I’m guessing the drinking culture is a shock and probably a bit of an arrogance when visiting other countries, Germans seem very serious and less personable, Chinese and some other Asian cultures seem quite rude and brash. But generally we are all the same we just emote differently
I am non-Chinese Asian that fly extensively in China for work but something that keeps annoying is like you said. Mostly mainland Chinese who has money but doesn't have manner or common sense in public space. People get up as soon as the airplane touches down (aircraft decelerating on runway, not even on taxiway yet) and try to get overhead luggage, many Chinese guys watch Chinese TV drama so loud on their phones (no courtesy of using ear phones), people bump into you and say no "sorry"... list goes on. Number of times I was SO CLOSE to yell at them but as I cannot speak Mandarin, it would end up useless and education isn't my job.... hopefully one day their own mom will teach at some point.
Steven Tucker you don’t understand Chinese or our culture, 1.5 billion people so no time to be slow and lazy like you people in the West. And by the way the rudest people I have ever met are the bloody yanks, twice as loud, rude and arrogant, not to mention dumb
I have seen it as well on Aeroflot, from Moscow to Shanghai. However, the crew was extremely professional and well-organized. They came from the Soviet school. That is, you ate everything you put on the plate. They had a Chinese colleague, who functioned as an interpreter. A passenger tried to get up after the plane touched down, but the FA saw him and asked to remain there. After we parked to the gate, the Chinese colleague called the passenger and told him off.
So... Russian people do the job for you. They just require you to comply. Because they are responsible for you.
People in Balkan also act like Chinese on the plane.
Just like Indians lol
No their moms won't do it. Their economy and time will. If you look at the new well educated young Chinese, they have manners and their behaviors are different. Clinging to the old stereotype will not help you understand Chinese better because you come in with a prejudiced view already.
Well balanced Reviews and clearly enjoyed it.
hy dude i find your reviews brutally honest. Love you
For the future, just don't live blog/share on Insta, just wait until you arrive at your destination so you won't get any funny messages pre-boarding. :)
I agree, its not just the case of people and cabin crew messaging u back it may change the actual experience of the flight and service you get personally which may be good or bad and will not give a representative of the airline in general.
E.g. if you complain, the staffs/ crews might neglect excellent service for you, or try to change your opinion by providing only you extremely good service whilst its not the same for others, (though I know as soon as you whip out the camera they will know you are making a review and adjust the service likewise but I just think it's better to post comments on social media after your trip since the video won't be posted immediately , I don't really see the rush to make any comment unless you want immediate actions from the airline.
That's great advice - That happened on another of his videos too and even the captain got involved. I guess it makes for a more exciting video tho.
@@Pilot-ud3yj wow this is an unfair assessment. It is no different than anyone on TV creating a product and attracting viewers. No one is forced to watch.
@@Holdfast I cant go to CZcams these days without stumbling over some travel blogger. They are all the same. For some bizarre reason an entire generation is hooked on bloggers, vloggers and reality TV. It is very different than people on TV creating content. There are thousands of Vloggers all doing the same stuff. If its not travel its beauty tips or just vlogging for the fame.
@@yezabella That's the one reason I can't stand his content...they are basically 30 minute adverts for the big carriers.
finally, someone gets that people can't take constructive criticism.
@Asleep Awake True!
Your review is very helpful. Don't like people walking up and down when I'm sleeping
Excellent videos, keep up your good work 👏
When it comes to the safety aspect of things, I wholeheartedly agree with you. Although the chances of emergency are few and far between, there is still a chance nonetheless and things like this that may seem small, would be imperative in case of emergency and possibly the difference between life and death.
yeah, loose jackets and pillows do seem pretty scary!
@@bubutitroll say that when u get ur foot stuck in one trying to get out of the row,
Obviously China isn't used to western safety
I thought some polices will tackle you to the ground once you step out from that door LOL
Hani Santosa ikr
Love your channel
Keep up good work Josh ! We need your feedback
Some people seem to attract trouble. You're one of them it seems. Not hating btw, just an observation
mno95 and you seem like a tit... not judging you but just an observation btw!
No, you mean to say that the people do not like negativity and they conceal the truth more than North Korea.
Because these people take criticism poorly. He shares his experience and instead of them trying to fix it they treat him like shite.
The Echelon but why does he has the shittiest experiences ?
Lovelulu if you pay for a product. Suppose I buy headphones of the same price in two different countries I should be getting an equivalent product. And if I’m not then it’s a poor product. Nothing complicated.
I love that background music! Your videos are really cool, and you are gorgeous
! Haha..
We all agree on that :D
That airport is so awesome. I'd travel there just to go to the airport. Love to see the jewel. You should do a bit just on that.
My favourite airport hotel is the regal at Hong Kong , Magnificent views of inbound and departing aircraft and most of the gates 👌