How Could They Mess Up This Bad... Again - $1500 PC Secret Shopper 2 Part 1
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- čas přidán 9. 06. 2024
- Thanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at notlttstore.com/ and newandimprovedlttstore.com/
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. Let's see how they did.
Buy a Prebuilt PC
On Amazon (PAID LINK): geni.us/zXXIUSF
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Buy Nvidia GTX 1660 Ti
On Amazon (PAID LINK): geni.us/tktSFbm
On Newegg (PAID LINK): geni.us/pUGCA
On B&H (PAID LINK): geni.us/y3M3A
On Best Buy (PAID LINK): geni.us/6GXp
Buy Nvidia RTX 2060
On Amazon (PAID LINK): geni.us/kxXTo
On Newegg (PAID LINK): geni.us/3ZlCa
On B&H (PAID LINK): geni.us/QtOVWVA
Buy AMD Ryzen 3700x
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On B&H (PAID LINK): geni.us/1cdHm
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Buy Nvidia RTX 2070 Super
On Amazon (PAID LINK): geni.us/WNQJ
On Newegg (PAID LINK): geni.us/LLl3N
On B&H (PAID LINK): geni.us/QRBANYy
Purchases made through some store links may provide some compensation to Linus Media Group.
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"I'd like to buy a computer"
Dell: Sure. We sell computers at our extended warranty store.
I changed my comment so you wouldn't know how I got so many likes
Yeah. Dell is ridiculous sometimes.
kind of hard to imagine thats the call you get for anyone purchasing an expensive ass alienware system, brutal
Imagine buying dell or alienware... jesust
That Dell rep downgraded the PC parts to add in the warranty and antivirus software so they could get their commission. Absolutely predatory.
Sarah: I want to buy a computer.
Dell: Oh, you mean warranty.
😂😂😂😂😂 warranty for a hypothetical pc
Sarah 9 times: No thank you
Dell: Adds warranty and antivirus anyway
Sarah: i want to pay for the pc
Dell: right, this is the finance
Sarah: i don't need to finance
Dell: then how about you finance?
Great candidate for Jim Browning.
First group stated they are from Canada and local but they are clearly from India and don't understand basic human communication lol
I am still convinced they called a scam center instead of Dell. That was genuinely horrible.
I think it was just a farmed out call Center, that Dell was too cheap to train
Plus Indian woman so yeah...01
@@reaver_7me when I’m racist
@@guy2574 Yup :)
@@reaver_7 Well they've just been sued for scamming so it's technically correct
Dell sounded exactly like a scammer, would've had me hanging up by the second "extended warranty" offer
Only thing they're missing is an Indian guy who tries to remote access your pc
@@Gahwotchii He did sound like an indian guy so that's one out of two already
@@Gahwotchiithey are planning to send somebody to your house. So - maybe worse XD.
only time I got a warranty for a PC was when I bought my first prebuilt PC cause I was spending so much on it. Only $100 extra and I had 5 year coverage which I actually used to get a new CPU
Well, their "support" is based out of India, so of course it's sounds like a scam call center.
dell legitimately sounds like a scam call, bizarre for such an established brand.
probably just outsourcing everything to the same call center
My soul sustained a catastrophic injury listening to it.
edit: my soul has since recovered after watching Maingear
Honestly its probably because they ARE such an established brand that they pull stuff like this.
I could probably splice this into the BG of one of the many ScamBaiter videos, and people wouldn't so much as wink, it's that scam like. Dell sounds like a scam...
Spoiler: turns it it was a scam seeing the piece of garbage they got sent for that kind of money.
“Hello I would like to buy a computer”
“Sorry, you have reached Dell, leading financier, warranty-retailer and Anti-Virus whole-saler.”
anti-wirus**
MEGA OOF
Anyone remember when Dell was a reputable company? Pepperidge farm remembers. Back then HP used used to be a piece of shit. Oh how the turn tables.
Hello I'd like to buy a antivirus on finance.
-Dell's wet dream
"Wait, did you say you wanted finance?"
"Uhh, no? You just said you were leading finacier, warranty retailer and anti-virus whole-saler, and then you just asked if I wanted finance right away."
"Oh... Well do you?"
The Dell call was everything wrong with these types of calls. Just wow.
HP was everything I would expect from HP. Love them. They are full of good eggs.
3rd call was one of the best. Those guys are the dream people you want on the other end of the phone. The delay wasnt the guys fault. They are probably busy. They are probably busy because they are good. Probably not many of them because they are actually trained and hard to find.
I am going to use maingear for my next PC. That experience was what I want.
personal note
02:55 Dell
12:30 HP Canada
16:03 iBuy Power
19:28 Cyber Power
23:10 Origin
27:30 Corsair
29:42 Maingear
32:35 NZXT
Dell: "Would you like to add a pc to that warranty?"
Would you like to finance that warranty?
@@Yupumad Would you like a warranty for your warranty?
Next: Would you like to add a GTX 3090 Ti to that finance?
@@oatmealtheecat8188 GTX???? 3090 Ti????
@@hofkingpin3216 r/whoosh
Sarah: "Hi I'd like to buy a desktop computer"
Dell rep: "You want a warranty and financing"
Sarah: "No, a computer"
Dell rep: "OK sure no problem, warranty and financing"
As someone who has worked in sales. I can tell you that is likely a company problem, and not the individual. Where the company says Warranty sales = profit you sell it, or your fired. But you know it's not said like that and it's months of badgering by your manager and being humiliated and put down because your warranty sales % on sales aren't up to par because you have a soul and can't find it in you to sell someone a $150 warranty for 3yrs on a $300 product.
- Why would I need a warranty and financing?
- To feed baby.
BE-ER
COF-FEE
@@Lee-ig4op yeah and these are outsourced to indian sales companies so they can pay less and are easily replaceable if they don't do everything right
how much warranty and financing you want
dell yes
I love that cyberpower transferred you to a sales rap and then the sales rep basically said go away and hang up the phone.
Yeah weird.. I bought a pc from there and it’s great 😂.. I knew what I was doing though (slightly)
14:10 - dear LTT. I worked as a commercial salesperson in a computer stores for quite some years. This right there was a classical "woops we screwed the pricing, customer wanted to pay 2k$, why are you selling her a PC for 1.6k" from a supervisor probably.
So what do you do in this case? Fake the "out of stock" situation, provide an option for 2k and if the seller refuses and wants to opt for the 1.6k one, just offer her the same PC that was advised at the beginning, magically appearing in stock, since the seller was so scarce with information there was no way to tell if he was talking about the same PC.
Ezpz, 2 grand in the bag. And the guy probably heard a few words from the supervisor to boot.
That was very insightful thanks
That's more realistic unfortunately, thank you
Dell sending a technician to your home sounds like a threat!
yes
Dell doing anything sounds like a threat
@@jhawley031 The existence of Dell itself sounds like a threat
“For $50 more we can send a team of dell technicians to break your legs”
As someone who briefly worked as a Dell Technician?
I can confirm that it is a threat.
Dell: "Do you want an antivirus"
Sarah: "No"
Dell: "Anyway"
Dell: “What about now?”
@@namanjain25 @sarahbbutt
@@namanjain25 Creepy, dude. Creepy.
lol
@@zzaqd Dell: "How about now?"
im still so impressed by this videos intro, i could watch it all day and still find it humourous every time
Defo deserves an OSCAR
I can't wait for the third PC Secret Shopper for them to do.
RIP for Scrapyard Wars but maybe we can keep the Secret Shopper series going for a while.
Also bring Sarah back, she did an excellent job!
Apparently they did some shooting and are wrapping it.
"Hello, is this Dell?"
"yeah, this is the robbery department, do you want a warranty?"
lmao
Jeez that PC was NOT worth $2000 lmao
@@chickeninasweater4109 That is because those warranties cost several hundred and that anti virus is at least 40-50 so they basically stole the cost of a mid tier GPU which could have doubled her ram and upgraded her CPU.
Just think about what a nice PC you could build yourself with that money and what crap they wanna send you :x
No, but i'd like yourwarrant.
Nobody:
Dell and their warranty: "I aM onCE aGAin aSKINg foR YoUR FinANCIal SUppORt"
Lol oj
😂😂😂
Can't believe the link here.
People who know oj as well as linus
@@Uilliam56 yeah ikr
@@Uilliam56 btw I'm 5600 trophies with level 11 king and level 11 and 10 cards, 24 win global torney(soz about the flex not many ppl care abt clash royale)
I've watched all of these shopper series' multiple times - Can't wait for Secret Shopper Season 3!
Dell: "Also would you like to add a computer to your purchase"
LOL
Awesome! That's the best!
No, also would you like to add a warranty to your warranty.
HAHAHHAHAHAHA
”No”
"Would you like to add a warranty?"
"No."
"Okay. But would you like to add a warranty?"
Legitimately like talking to an NPC
They get a script, their job is to turn their brain off
@@boygenius538_8 that is assuming they have one ...
I wonder if she kept asking because she kept forgetting what the answer was.
That might explain the order list.
OTOH ... the anti-virus is probably the factory standard sh*te they ship as part of the OS these days.
Yeah, but would you like to add warranty?
@@boygenius538_8 It does look like it.
I can't believe I just watched a 30 min video of someone trying to buy a pc over the phone.
I keep getting back to this series. It's awesome for background playing. And I love the rooster
this series is awesome and has improvements compared to the first test
Dell: _"We have specially upped the graphics card to a 1660 for you"_
HP: _"This system already comes with a 2060."_
Dell: _..._
Dell: _"So anyways..._ *_Would you like a warranty?"_*
Yea I like Alienware but that is simply unacceptable.
I would day so, but I recommend getting better ram, it’s only $20-30 more for 16gb of good ram
Lol
@@adam3496 In what world does 16gb of "good ram" cost 20-30 dollars. You will need to pay AT LEAST double that
@@MyMrAnimal he said 20-30bucks MORE then 8gb
That Dell call took years off my life just to listen to.
Mhh yeah
Agree and 69 likes NICE
@@jacrispy9861 cringe
their UK sales and tech support (at least my experience) are actually pretty decent, having had to ring them several times due to various reasons
@@flame2385 you sir, messed up the same way dell did.
Next time, reply by saying nice
after watching the first oneof these, this second "season" was really high production value, and super fun to watch. cant wait for another couple years for them to do another!!
hp: rooster noises
corsair: *heavy breathing noises*
nzxt:
Hey at least hp guy was nice
With the rooster a cherry on top
@@Wusuba1 HP rooster was amazing
Free rooster with a computer purchase.
"Even if there's a rooster on the background we'll try to help you" - HP
I literally wouldn't mind roosters or dogs in the background as long as the representative helps me out.
In Asia, a lot of people keep rooster as pets. We have a couple chicken keepers in my neighbourhood. Even in elite ultra wealthy neighbourhood, there will be some guy who will keep roosters.
Sounds like a Filipino to me.
@@yohannessulistyo4025 In Czechia, we have chickens and roosters in every village.
Just cause their meat is great :-)
@@yohannessulistyo4025 i bet those are for cockfights
The intro was nothing short of amazing!!
I love the friendship between dbrand and LTT
Well, apparently Dellienware learned from this. Instead of offering the warranty to you 14 times, they just automatically charge your credit card every month for it
Wait, that's illegal
@@cdvideodump Only if you notice it
@@ViniciusNegrao_ That's not how that works. That's not how any of this works
@@cdvideodump (its a joke)
@@cdvideodump Technically not a crime if you’re not caught.
I’m very impressed with the HP rep. That guy actually know what he was doing. His “partner” the roster was a good sales, too.
Agreed. especially after the Dell example.... and the value isnt half bad either.
Too bad hp computers aren't good :(
@alfon mango how old are you? Five?
@@shape5dokkan IKR?
HP was the best customer service.
I am coming from part 3. This is so fun!
bro fr hit em with the ”500 watt chassi”. damn, thats one impressive chassi right there
HP beat Dell in every aspect. They even have a ROOSTER!
Every aspect except for product quality. I don't trust HP build quality as far as I can spit.
Just showing how cocky they are!
eh? no? I'll let myself out....
@@nmotschidontwannagivemyrea8932 Nah, HP desktop don't blow up too soon in most of the use case under normal supervised operational condition with user maintenance and periodic checkup from HP Premium warranty service.
This comment is sponsored by HP, the company that make it matter, find out more at store.hp.com.
He was definitely lying about the availability of something cheaper. The $1999 computer was probably less not more to begin with. He just wanted her to think she was getting a deal.
@@microbuilder HAHAHAHA
Dell: "Do you want antivirus?"
Customer: "No thank you"
Dell: "Okay, I'll give you an antivirus."
"No thank you"
This is obviously what someone who needs an antivirus would say.
Ok I'll give you a virus
CURRYS
Without a PC just run the antivirus.. that's dell :P
you whant warranty? no. you sure? yes. 100%? yes. im gona give you 1 year free warranty
It'd be awesome to see a Kitboga and LTT mashup, he'll be able to do an old ladies voice and I wonder what the experience would be like with that scenario.
need a third installment of this series
We need more of this
Wow, it's crazy that all the people working in customer service at PC companies had parents that decided to name them cuss words.
That's probably why they ended up working in customer service
@TheReal_Yash r/woosh anyways because yes
Well but of course
I was just thinking that too, **** ******!
@@krisdeng4605 he knew and acknowledged that it was a joke so r/woosh
And
r/ihavereddit
Have Sarah in the room when you benchmark these systems, so we can see her reactions on how cheated or scammed an avg person would feel.
good idea
Soon Sarah will know more than these tech reps.
Just have Sarah in the room forever more please
Good idea!
Cool suggestion, but a bit too late. The whole thing was shot months ago.
I LOVE THIS SERIES SO MUCH
The guy with the chicken was the best of them all.
He was even humble when she ask about the roster lol.
He knows his stuff about computers
"I would call Origin just cuz I feel lonely and want someone nice to talk to"
Same Linus, Same
Spends an hour on hold at Corsair then finally gets an operator "I'll transfer your call now"
"Hello this is Dell's Extended Warranty Service, How may I help you?"
best comment sir! :D
It goes full circle.
There's a special hell for people that sells prebuilt PCs with single channel RAM. That place is a Dell sales call.
I really appreciate the list of acceptable benchmark games for the support reps that know what they're doing 😊
HP over the last few years have been great. When I was close to the end of my warranty(less than a month) my ssd on my omen laptop failed. They allowed me the option of either sending it back for an ssd or mailing me one with everything installed, for me to replace myself, since my warranty would be up when i recieved it. Never would have happened in the early 2010s.
2000: DUDE YOU'RE GETTING A DELL!
2020: Dude, you're getting financing, warranty and maybe a computer.
And don't forget 4 Years "Premium" support, 3 Years on-site extended, and 12 months junk antivirus software.. all for a premium f**king price. Price before computer, $600 that Dell said you were saving in discounts. Liars.
Yeah, MAYBE a computer, and might be slightly damaged and you have to use your warranty and then you have to re-purchase your warranty because you used it, scam.. is something people hate.. but fell for it the most
And antivirus!
MIGHT get a computer
LoL
Sarah : "Shutup and take my money"
Dell : "Okay, would you like to finance that with us today?" x3
"You don't understand, we will take your money, some interest, a lot of your data!"
Seriously, paying upfront is not a big deal for huge corporations. I tried to pay off a loan and the bank straight up refused to receive the money. The clerk almost begged me to not pay it, because it would fuck up their semester goals. They ended up accepting, because it would be ilegal to not to.
i just hate blah blah warranty blah blah antivirus blah blah i don't need warranty, i can just fix the pc myself for the antivirus, I know how carefull to be, from years of expirience in cracking software. And some people don't, making it easy for big companies to squeeze the money out of the customers
@@ernanipozza Your fiat is no good here sir. We take digital only, and no, not bitcoin.
@@ernanipozza it didn't have interest. but yeah
@@tanszism Well, "no interest" just means fees in the end. Like a few bucks each month or on setup.
Ibuypower is still completely accurate as far as the address and payment method crud, and when they finally put it into shipping, the tower I got for my budget is absolutely amazing. Every title I've played, even current, has been absolutely emaculate.
22:57 Linus and Jake are drinking from the props, this is legendary
God that "Yahtzee" at the beginning really hit me like a truck
I was eating pasta and spit it out all over my plate
Dell: "Okay, so how should we finance your extended warranty on your anti-virus subscription?"
Customer: "Can't I just buy the computer?"
Dell: "...the what?"
they got my parents with this scam in a massive finnish retail store called gigantti. Laptop was 500 and the antivirus with warranty and "repair" was another 500. Still makes my stomach turn
LMFAO but actually tho
@@Aschentei nothing funny about it. McAfee antivirus cost the same as used car.
@@handlmycck that wasnt mean at your reply oops
@@handlmycck same price as the laptop what the actual fuck
this is 4th time I'm going to watch these 3 videos
I love it, can't wait for the next one
I absolutely freaking love the intro to this!!!!!
"I'm going to call Origin because I'm kinda lonely and I want to hear a friendly voice " 😂🤣😂🤣
hey dude i used avadirect and my pc was nice and they have a jot of choses
- hear this
- stop video and scroll down
- like the comment that says what i just heard
- scroll up
Srsly if you are depressed , call Origins :3
That Dell salesperson probably got off that call then scammed some old lady into buying $2500 in gift cards to get Windows 11
True
That's out of line.
She has an Indian accent, so...
2000: dude you're getting a dell
2020: dude you're getting warranty
Tomas turbao
I found a video of a Dell conference, of them deciding these prices😂😂😂 czcams.com/video/OWWu05YYbNI/video.html
@@connorsteffan9969 me too, but I enjoyed it :)
@@playbackz2440 i like it how the link starts with OWW, because ouch, you got me!
As someone that works in contact centre operations and optimisation, the fact that Corsair stopped *all* voice sales, didn't have a message advising they were not taking calls, *and* didn't advise other departments to not transfer to the sales team is infuriating!
Can we have more secret shoppers. I love these comparisons!
Here is a $600 discount for a PC that's should cost $1300.
Total price: $2000
What a steal!!!!
The Dell? Probably worth less than a grand
11:55
You mean $2199.39 (which is _over_ her stated $2k CAD budget) 🤢🤮
Do Dell even train they're employees? Because there's only one kind of stealing going here and it isn't a discount.
@@hectorandem2944 well, that's the thing. They're not trying to sell you the PC. They're just trying to shove extra services down your throat because it has the best margins for them. I honestly have stopped recommending Dell in general because of their abysmal customer service
@@hectorandem2944 they outsource to India, what do you expect. Do NOT work with companies that do this. Period. They only care about call volume, not call quality.
@@NEPAAlchey Like the thing is if you train the people you will get a normal experience. Key: Train. Them. Like even when we Indians try to get tech support... Some companies do it much better than others. The Sony people have had good tech support even though it is in India. But Amazon tech support... My god, you might as well not call them.
Ahh man this was painful to watch! Dell were just chucking prices at Sarah and seeing what sticks!
Not really. The dell lady never even mentioned prices, but somehow kept trying to sell financing and extended warranties.
@@allenslayz5118 That's true.
@@lmv92x she did, more than once. plus what u said lol
@@allenslayz5118 I was using 500W power supplies since my AMD Athlon 700. I can't believe a sales person would try to upsell the power supply. Lol!
Look who it is good vids man
WE NEED ANOTHER ONEEEEE I LOVE THESE
I’m rewatching this video, and I’m so glad I have knowledge of pc hardware.
Good luck DELL
Ok
YEAH
Their warranty support low-key sucks as well! People don't believe it lol
It's a shame they make good products.. That rep is a joke, she doesn't even know computers.
At the third time of them trying to push their bloatware, i would have hung up.
Did the HP guy just give her $50 off for no reason?
When he answered the call he did say there was a sale currently so I think he picked one from that first, and since he made a mistake offering her one that was sold out, he gave her another option and made the price fit into her budget better.
What sales does is this to make them look good. The original price was always 1999.99. So HP says oh we are out of stock on a cheaper system. But we have this other one in stock for 2049.99. I understand thats over budget, so Im just going to knock of 49.99 and make it within your budget of 1999.99. Upselling 101. I used to do this all the time.
no, he made a $300 upsell - from 1699 to 1999
@@Danubian93 upsselling would have been selling her something for over 2000, he kept her within her budget.
not an upsell
Come November, it'll be 2 years since they did this. It would be *soooo* awesome if they did it again; but Linus is moving, and this type of thing takes time. I wouldn't be surprised if we don't see series 3 for a while. Probably longer than 2 years, unfortunately.
“Dell told me they had revised”
Well 006.9 they thought you wouldn’t make a part 2
Its possible they actually did but it's impossible to retrain every employee
@@ventilate4267 are you sure about that ? straight up sounded like a remote call center that constantly looks for new employees.
@@RyuktheShinigami777 does not realy matther becaus customer service allways comes first and if the cheap scam indian labour don't work then you remove your buissnis from there and get a real call center in a contry that has higer standards. so they are still to blame becaus they chose to cheap out on somthing they don't need to cheap out on. this is kind of why i belive that tecnology has gone to far and that goverment needs to put strickt laws upp about how mutch money a company can make and make som of the loopholes companys take illegal (like the indian call center and designing products that have to be replaced every 2-3years) i think money has gone to far and with the internet it's so easy to make the money that we need new ways to govern these big companys so they are forced to make a beter product rather than make a better proffit.
i don't have any real experiance in the subject so my ides might not work and there might be beter ways but you get the point. we need to make it harder for companys to take these loop holes and force them to put quality in to the products. specialy now with all the enviromental BS
@@rampage3337 are you good
Dell: WoUlD yOu LiKe To FiNaNcE
Corsair:
NZXT:
TRUE
lmao
To be fair, who the fuck calls to order things these days
@@Rainaman- most ppl would probably buy retail
Sara is just the nicest person EVER, the perfect customer trough and trough
Awesome episode, i know it’s old but i’ve been away for a while and catching up. Sarah is amazing here. I hope she shows up in more episodes.
Sales manager: Good luck with with your first call. Remember that if I crow like a rooster that's the signal to stop.
Rookie: Okay. Got it!
Client: My budget is $2000
Rookie: We have a system that costs $1699
Sales manager: COOOOCOOOO! COOOCOOO!
*hangs up and calls back in 2 minutes*
Rookie: Sorry, that system is not in stock. We have a system for $1999.99
Underated comment lmao 😂
Thanks for making me lose my coffee.
Underrated comment, spewed coffee all over my workbench
What's with everyone with coffee lmao
Underrated coffee, spewed coffee all over my toilet.
Dell is the PC equivalent of "We've been trying to reach you about your car's extended warranty"
Exactly!!!
Omg those calls can FO
Kid you not I have about 20 blocked numbers from those annoying ass people. Got mad one day and actually talked to one of their reps and just told her to to take me off their fucking call list. They haven't called back since.
If only that same strategy worked with the "this is the department of social security administration" people as well.
@@claqyagami6914 lmao same! “What do i need to do so you never call me again?”
Don't forget the rare call about the "extended warran-TEE." Was kinda funny the first time, mildly entertaining after that, and it seems it got fazed out before it got too old.
Been working with dell professionally for 7 years and can confirm this is exactly how they operate even for business customers. They always try to upcharge unless you call it out in the invoice before you purchase
I used to work in a Computer shop. The reason they upsell so hard is because they make a bigger margin on a single one of the several upsells, than they do on the system in most cases. That's why you struggle to get a discount on a stand alone computer, but you can get relatively "massive" ones if your bundle includes the optional extras like Office, anti-virus, extended warranty, and finance.
This video is a hard-hitting service to the public, with high production quality and tasteful humor! 10/10
not to mention moist music.
P
0
Lp00
Pp0
"My budget is $2000"
Dell: Would you like 8gb of ram with that?
Also Dell: 1660Ti in a $2k gaming PC
@@inspectorseb5286 oof its funny because if you google the Dell G5 like what they gave her it comes with a 2070. 10900f 2x16gb ram 1TB nvme and 500w PSU. So i think they may have revised this over the last week or so. lol
edit: I just realized they said this video was filmed before RTX was announced.
That agent is already fired
Damn never gotten so many likes before, really appreciate it.
@@ArtFiendz ,
No... G5 is a "series" of computers so it has multiple options. the base model is an i5-10400F, GTX1050 Super 4GB, 8GB DDR4...
I like the way your assistant was so excited about rooster.
That entire first scene was gold
"Damsel in Distress" Would be the role of a lifetime for Linus
@@iwantsexseemyvideo6868 same
Umm you mean every Anthony video? Linus is always about to scrap to project and Anthony comes in with the save.
Hahaha
@@NotFine lol...
"Uh, hello? Yeah, I dropped it."
Customer: Hi, I need some help with building a gaming PC.
CyberPower: *no*
lmao ive never called a sales number in my life, its a dying breed anyway
@SureSour when you don't have to pay decent staff like Origin you can afford to lose a bit on the hardware.
Anyone buying a pre built probably needs the extra support.
Computer says no!
is it just me, or does the cyberpower rep sound like the exact same guy they had 2 years ago? their weird accent and manner of speaking sounds identical.
Cyberpower sales team seems like the easiest job. "WTF are you talking to me for? That's why we have a web site. W E B S I T E!"
Can't wait for the next one!
This was an actually fascinating video
Lol, without these Secret Shopper I wouldn't even know sales lines even exist.
Essentially, they don't.
Yea I don’t get why anyone would do this
I honestly didn’t know it was a thing until watching these.
@@ErinChisman I was thinking exactly the same thing!
Watching that Dell call gave me some serious anxiety imagining a real customer calling and getting ripped off and not having a clue.
When both are coming from same country lol
If I could have recorded my Dell experience and put it on CZcams people would have gotten PTSD from it.
It was so painful to watch
It sounded like one of those indian scam videos from Jim Browning.
BRYANJOS13 it is a scam lol
i want this series againnnnnnn
40 seconds in and I started laughing harder than I have in a whiiile. God damn that was the perfect delivery.
Dell: "Have you heard of the word from our lord, Warranty?"
I laughed
@Futon Entertainment "Let us pray, for our anti-virus"
"Dell doesn't even deserve the product placement" linus you savage😂😂
I think he went too easy on them. It looks like they downgraded the hardware to add the warranty and antivirus even though she said no 20 times. That's a scam.
@@devin2156 I agree with you
@@devin2156 it wouldn't be an Indian call center if it wasn't a scam
@@imBigo oof...
i love how the cards periodically change during the poker sense
Very good series.
The Dell call center is literally just one of those scam call centers. I almost can't believe how bad that was.
My heart dropped when she said 1660 ti
I'm pretty sure i talked to that exact person on asus tech support
I hope you aren’t saying this because of her voice, but I agree completely
@@whydidipickthename7413 Her voice? No, what a weird thing to say. Her accent and grammar? Abso-f'ng-lutely.
Dell: Would you like to finance an extended warranty for the antivirus on your 1660 graphics card?
The warranty is more expensive then the 1660 XD
For decent gaming exp, 1660 won't last 2 year and they want us to buy warrenty
@@sakshamjain7984 me with a 1660 cries
Funny thing is, I'm trying to buy extended warranty for my Alienware for more than a month, Dell support don't want to sell it to me!!!
@@remigiuszbloch what😂, why , warrenty is the only thing that dell sells
Please do another of these!
Please do another secret shopper. I can't explain why, but they make for such great entertainment.
I can tell you this much, Dell probably DID in fact use the secret shopper videos as a training video to change their practices, but whatever call center they outsource their sales to probably is pushing their reps to sell as much as possible and punishes them for not doing so.
it's not that they're punishing them for not selling much per se, it's that they work on provision (get payed based on their sales)
@@mithshude The word you're looking for is "commission", and it's likely to be both. Managers where are only interested in the bottom line for their bonus and a employees pushed to the point they will scrape any scrap of money available for their own salary too.
As long as they use call centers in India, whatever training video they use internally will not change a god damned thing.
@@mithshude to be fair, Ive been at multiple jobs that will absolutely destroy your hours and whatnot for not reaching sales goals. Sure, they may make commission, but normally it’s in the form of a bonus at a non-retail location, so that commission is cut in half and terrible lol companies, especially in the call-center service, are more than willing to punish you instead of assigning you to a different task (which would make both their sales-per-hour increase, and your job more inclined to you). It fucking sucks, straight up especially if your job is expecting you to do extra curricular research and not get paid for it just to make the sales they’re forcing you to
@@mithshude when a sales rep loses most of their pay check if they don’t upsell a customer, they’re being punished
The best actor in that opening was the briefcase voice.
@@ShaydTheDragon def Riley.
@@ShaydTheDragon Riley Reid
@@neo6827 No dude… Just no...
Mr. Riley Murdock everyone for that awesome recorded voice. :)
@@neo6827 God I wish
16:11 The way she springs up is such a mood xD
1:36 lmfao the fly on the briefcase just vibing
For the Dell customer service one, Sarah basically said:
"no"
"no"
"no"
"no"
"no"
"no"
"no"
"no"
"no"
"Remember guys, when she says 'no', she means 'yes' " - Dell's support training staff
And in the end, Dell said "yes"
As an IT guy and used to work customer care, I feel the pain in my soul with these calls
I want to know why they blocked Sarah's cleavage out with a stupid overlay, it was really annoying.
@@asswhole4195 For one, creepy. Two, there was a laptop in front of her, they just blocked the laptop because it was a Dell.