Hello Coach Juliana, the restriction on sending the messages one by one is by Apple Inc, there is nothing we or anyone else can do about it. All developers are restricted that way, but we do have a good work around. Please email us and we can help you with it. contact@reachtheapp.com
Hello Emil, you can email us, and we can add your email on our android list, and we can send you a notification when its ready to launch. Unfortunately at this time, we still don't have it and its been delayed.
What if I have a business and have 100+ contacts who are not in my contacts. Do I need to add them one by one in my phone’s contacts in order to send them bulk msg? Can’t I just enter them manually?
Andy G you may import them via the CSV import functionality. Simple go to the newly created group in Reach and then tap the “CSV” button and follow the instructions on screen. If you need any further help, please do not hesitate to reach out to us via contact@reachtheapp.com
Hello Sean. We're sorry to hear that you've had that struggle. We'll be happy to help you with this. The CSV file must be properly formatted. Please reach out to us at contact@reachtheapp.com and send us a snapshot of your CSV file column names so that we may inspect it and then provide you with instructions on how to fix the problem. We look forward to hearing from you!
I keep on receiving a Stop or Continue error message after so many messages get sent. This makes sending msgs a tedious task as I have 200 contacts. Any advice to fix? I tried emailing and got nothing back
Yes, we have built a fix for this for the Android. Please install the utility in the link below and follow the instructions to remove the warning message. You will need a Windows PC and a USB cable to connect your Android to the PC. apps.microsoft.com/store/detail/reach-android-unlock-tool/9NZ14MKNRCPR If you need any help in the process, don't hesitate to reach out to us at contact@reachtheapp.com
Yes! It is possible by enabling Google Voice in the settings. Google Voice is a service that provides you with a free additional number, but it only works in the US and Canada, far as we know. After enabling Google voice in the settings of the Reach app, go to your group, select All contacts and modify the "Send Via" field to "Google Voice". If you need any additional help, please contact us via the app by tapping "Send Us an Email" in the Settings page of the app.
Hello Tes, our customer support team would love to help you with this problem. Please contact us at contact@reachtheapp.com or go to the Settings tab in the app and tap "Send us an email". We are looking forward to hearing from you and helping you get this resolved!
Yes, that is correct. Each message will be sent as an individual message. Please be advised that you will be required to confirm each outgoing message. If you have any fruther questions, please do not hesitate to reach out to us at contact@reachtheapp.com
Yes, Reach app should work with any amount of contacts and we have a Fully Automated Sending mode now where you do not have to tap "send" for each outgoing message anymore. Having said that, please make sure that you're following all TCPA and FCC regulations before sending messages to anyone.
Hello Andrew. We'll be happy to help. Please send us an email to our support channel at contact@reachtheapp.com and our team will be happy to assist you!
Yes, the app itself is free forever, but it also comes with an optional paid plan. The free version is limited to 8 contacts and 2 groups. You may use the app for free forever, and upgrade to the paid plan whenever you're ready. You may find the pricing inside the app when you go to the subscription page.
Hello Dustin. We are sorry to hear about this problem and look forward to helping you get it resolved. Please contact us at contact@reachtheapp.com so that we may troubleshoot it and advise what can be done to ensure the deliverability of the messages.
Hi there! We'd be happy to help! Below are the steps for formatting and importing the CSV. But if you are still facing issues, please email us at contact@reachtheapp.com and we'll be happy to help! Step 1 - Prepare the CSV file: You may use Excel or Apple Numbers, or any other software which can export a CSV (Comma Separated Values) file. In the app, simply create a table with First Name, Last Name, and Phone column in the first row. Then add the data of the phone numbers. The only mandatory field in the CSV column names is “Phone”. The rest are optional. But it’s recommended to have at least one more field: “First Name”. Also, the first row should be the column names and then the data should start from row #2 Here’s how the CSV file should look like: First,Last,Phone John,Smith,555-555-5555 Jane,Doe,555-555-5555 Step 2 - Import the CSV: In the Groups tab in the Reach app, create a new group, give it a name, and then tap the "CSV" button in the bottom left corner of the screen. Then you will be able to tap the "Import CSV" button (directly from your phone or by uploading the CSV file to our website by using the "Import CSV from PC/Mac" If you have any further questions, please do not hesitate to ask!
![Mass Text 100 People in Minutes with iOS Shortcuts! [iOS 14 compatible]](http://i.ytimg.com/vi/-wQfAUvO4Ps/mqdefault.jpg)
![Mass Text 100 People in Minutes with iOS Shortcuts! [iOS 14 compatible]](/img/tr.png)
Please clarify, there is no way to send the message to all contacts in a group at ONCE? This option would be a HUGE improvement to the App.
Hello Coach Juliana, the restriction on sending the messages one by one is by Apple Inc, there is nothing we or anyone else can do about it. All developers are restricted that way, but we do have a good work around. Please email us and we can help you with it. contact@reachtheapp.com
🔥, Need this 4 android!!!
Thank you for your suggestion. Yes, we do have our app on Android now!
when will the android version be available please? thank you, Emil
Hello Emil, you can email us, and we can add your email on our android list, and we can send you a notification when its ready to launch. Unfortunately at this time, we still don't have it and its been delayed.
What if I have a business and have 100+ contacts who are not in my contacts. Do I need to add them one by one in my phone’s contacts in order to send them bulk msg? Can’t I just enter them manually?
Andy G you may import them via the CSV import functionality. Simple go to the newly created group in Reach and then tap the “CSV” button and follow the instructions on screen. If you need any further help, please do not hesitate to reach out to us via contact@reachtheapp.com
Hey I’ve been trying to use this app for a while and I’ve been struggling to import my list any advice
Hello Sean. We're sorry to hear that you've had that struggle. We'll be happy to help you with this. The CSV file must be properly formatted. Please reach out to us at contact@reachtheapp.com and send us a snapshot of your CSV file column names so that we may inspect it and then provide you with instructions on how to fix the problem. We look forward to hearing from you!
I keep on receiving a Stop or Continue error message after so many messages get sent. This makes sending msgs a tedious task as I have 200 contacts. Any advice to fix? I tried emailing and got nothing back
Yes, we have built a fix for this for the Android. Please install the utility in the link below and follow the instructions to remove the warning message. You will need a Windows PC and a USB cable to connect your Android to the PC.
apps.microsoft.com/store/detail/reach-android-unlock-tool/9NZ14MKNRCPR
If you need any help in the process, don't hesitate to reach out to us at contact@reachtheapp.com
Is there a way to make the outgoing number to the text contact show different than your direct number that the phone or app is on?
Yes! It is possible by enabling Google Voice in the settings. Google Voice is a service that provides you with a free additional number, but it only works in the US and Canada, far as we know.
After enabling Google voice in the settings of the Reach app, go to your group, select All contacts and modify the "Send Via" field to "Google Voice". If you need any additional help, please contact us via the app by tapping "Send Us an Email" in the Settings page of the app.
I subscribed and I use to send files and picture last year but I canot now . Please help
Hello Tes, our customer support team would love to help you with this problem. Please contact us at contact@reachtheapp.com or go to the Settings tab in the app and tap "Send us an email". We are looking forward to hearing from you and helping you get this resolved!
If I send to 500 contacts .
Can I send 1 message to 500 contacts individually,without it converting to a group chat ?
Yes, that is correct. Each message will be sent as an individual message. Please be advised that you will be required to confirm each outgoing message. If you have any fruther questions, please do not hesitate to reach out to us at contact@reachtheapp.com
It gives me a warning that I’m sending to many messages and my number can be blocked? Is this normal?
We're sorry to hear about this issue. Please contact us at contact@reachtheapp.com so that we may troubleshoot the issue.
What if I have 9000 contacts? :P
Yes, Reach app should work with any amount of contacts and we have a Fully Automated Sending mode now where you do not have to tap "send" for each outgoing message anymore. Having said that, please make sure that you're following all TCPA and FCC regulations before sending messages to anyone.
It is still not clear to me how to send mass messages via email. Can you help ?
Hello Andrew. We'll be happy to help. Please send us an email to our support channel at contact@reachtheapp.com and our team will be happy to assist you!
Can we send video messages as well?
Hello Emir. Yes, absolutely. If you have any issues please contact us via email at contact@reachtheapp.com
Is this app completely free to use forever no charges at all??
Yes, the app itself is free forever, but it also comes with an optional paid plan. The free version is limited to 8 contacts and 2 groups. You may use the app for free forever, and upgrade to the paid plan whenever you're ready. You may find the pricing inside the app when you go to the subscription page.
Can I use it on my Android phone now.
Hello Joyce. Yes, absolutely! You may go to our website and click the download on Play Store button: reachtheapp.com
My recipients did not receive my message but the app said sent. What am I doing wrong?
Hello Dustin. We are sorry to hear about this problem and look forward to helping you get it resolved. Please contact us at contact@reachtheapp.com so that we may troubleshoot it and advise what can be done to ensure the deliverability of the messages.
Hi I imported a csv file and it’s saying the numbers are not showing but the numbers are on the file
Hi there! We'd be happy to help! Below are the steps for formatting and importing the CSV. But if you are still facing issues, please email us at contact@reachtheapp.com and we'll be happy to help!
Step 1 - Prepare the CSV file:
You may use Excel or Apple Numbers, or any other software which can export a CSV (Comma Separated Values) file. In the app, simply create a table with First Name, Last Name, and Phone column in the first row. Then add the data of the phone numbers.
The only mandatory field in the CSV column names is “Phone”. The rest are optional. But it’s recommended to have at least one more field: “First Name”. Also, the first row should be the column names and then the data should start from row #2
Here’s how the CSV file should look like:
First,Last,Phone
John,Smith,555-555-5555
Jane,Doe,555-555-5555
Step 2 - Import the CSV:
In the Groups tab in the Reach app, create a new group, give it a name, and then tap the "CSV" button in the bottom left corner of the screen. Then you will be able to tap the "Import CSV" button (directly from your phone or by uploading the CSV file to our website by using the "Import CSV from PC/Mac"
If you have any further questions, please do not hesitate to ask!
@@ReachApp alright thank you. Where do in the app to create the table ?
@@growingpainn The table needs to be created in a separate software, like the Numbers app (from Apple), or Excel from Microsoft.
@@ReachApp does it only have to be 3 rows for the first name, last name and number or can I add another row ?
@@ReachApp I did exactly that and it’s still saying the phone numbers are not showing. I sent an email to you guys