I worked in Storybook Circus for attractions Spring 2018 and I remember hearing that story in the break room. From what I heard she had lost her wallet and was blaming/threatening cast members so managers and security had to get involved. Managers and security were going around the circus area trying to find her wallet. They kept coming up to the rides to see if we had it. Apparently they also took the woman to the Dumbo play tent to see if it was in there and she just fell to the ground crying. I'm not sure how true this part is, but not too long after they left the play tent she hit one of the security guards and took off. This is just what I heard so I won't say this is definitely what happened, but it's Disney World so crazy stories like this are pretty normal.
GOOD TO KNOW!!!! Yeah that's the thing, these kind of things happen so often, that I'm not sure if I actually asked a merch CM that they would even remember ti! I bet this was the same guest though because yeah she was saying that cast members stole her wallet!
Olivia Simone I once had a similar situation where this woman made our manager check our bags because she was claiming we took her phone, (I worked at a kids party place) we looked every corner for it, and her son buried the phone in the sand pit, she didn´t even apologized. Some people are really crazy.
I WAS WORKING THAT NIGHT AT STORYBOOK CIRCUS!! I told my mom all about that story! and she watches your videos and she was like... Lauren that Olivia girl talked about that one crazy woman you were telling me about. and I was like I TOLD YOU SHE WAS CRAZY! I'll email you what happened after you left. She definitely is one of the top Two crazy guests the Circus has had. The other one was this lady who started yelling at a coordinator telling him that he was racist b/c he asked her not to sit in front of the stockroom door for her safety and she started filming him.
So the $20 bill story happens all the time in Hospitality. People are trying to steal money by saying that. You did the right thing by telling her that you would have to count the money.
Yeah.. I think this woman genuinely thought she gave me a $20, but I had guests several other times who were definitely trying to scam us! As soon as we said we'd call over a coordinator to count the drawer they gave up lol
Thank you for the reply. This happens so much in the industry but I am glad you know what to do in these circumstances. I can't wait to see your next video and see what you are up to. If I ever had the chance to meet you in person and discuss your adventures, then I would be a very lucky man. They are all fascinating.
It happened to me at work and my manager literally counted the whole cash register in front of the person and made them look dumb because I had given them the correct change
@@olivia_simone next time dont put the money handed to you by the guest directly in the register until you have made change...then if they challege it...you can show them what they gave you
Just this last week, I watched someone lose a hat on Splash Mountain. I always kind of thought that if you were nice about it, Disney might make some magic happen. That is always my thinking...I have done enough customer service...you get nothing by yelling, if you are nice, cast members will go out of their way to help.
IKR? It's like someone with a peanut allergy bought a chocolate bar with nuts in it, had a reaction and then blames the company. And also when kids get a toy and decided to be stupid with it and get hurt then the parents blame the company. It's so stupid!
I swear, customers are so entitled some times...It's awful. I get that you're paying a lot of a trip, but damn, there's no need to act like a total fool and be a jerk to employees. Jeez! I'm sorry you had to deal with such rude people.
I love that all you want is to make sure that the guests are having a good interaction. I don’t think people should be a cast member or even in customer service if they are mean to everyone haha. Great video x
Emma & Jon - You're Welcome! I worked in the norwegian pavilion at epcot, and literally 80% of my fellow cast members didn't care abt guests having a good experience. I'm talking eye rolls, complaining and mockery. Meanwhile my friend would get to do magical moments whenever she was sad and it made her day.
@@dawsonvlogs4793 I can definitely see where you are coming from. And I'm glad you're calling them Very Far Leftists too and not simply Leftists because there are definitely different types of Lefties like there are different types of Rightists.
For the second story - I’ve worked in retail for 6 years and the best thing to do is say how much they gave you where they can hear you so they can’t pull that scam. It happens a lot. I always try to say “so out of $10” or whatever and they can correct me but always do it before you shut the drawer. It’s a huge scam.
Yep, this totally wasn't a misunderstanding or a mistake on that woman's part, it was intentional. It's a frighteningly common scam. Her daughters were either sweet and oblivious, or really fed up with her pulling this stunt elsewhere, I bet.
When I'm at the cash register I always put the bill the customer gives me right next to the drawer - in plain sight of them. Then I hand them the change and put the bill away at the very end of the exchange. Started that after a guy who gave me a twenty screamed for the manager because he insisted he gave me a hundred - he didn't.
Scarleth Adventures I think she would have to be either one complained about enough from guests, or two be complained about enough by staff. If people don't say nothing then should would stay working there. It would be bad for the company to keep someone who is rude to customers, rude to other employees.
Yeah, i honestly didn't know I was allowed to complain about other cast members or I would have said something. That is until Stacey filed a complaint on another cast member for being rude (this other cast member is not rude in the slightest). They don't really train the college program cast members about any kind of reporting.
Fall 2017 alum here. During my program there were several co-workers who people had complained to managers about. I had such an incident with one of the rude co-workers that they made me cry. I also saw another one who was being racist towards one of the international students. They all kept their jobs. I was told by other co-workers that the reason why nothing happened is because they are part-time.
This isn't about a rude guest, but it's one of my favorite memories. I was working at World of Disney during the spring of 2018, and this family, mom, dad, two kids, comes up asking where they can find Pandora merchandise. In keeping with the Disney magic, I politely said "I'm sorry, but the Na'vi are very protective of their artifacts, and will only allow them to be sold on-planet." The youngest son went wide-eyed, and he then noticed I only have one arm, so he asked what happened to my arm. I got creative and told him this story about how one of the viperwolves on Pandora attacked me and took my other arm and most of my fingers on the arm I still have. He thought it was so cool and was just smiling. It made my sadly brief time as a Cast Member memorable interacting with the guests.
Wow! People are crazy. At Epcot on the 2nd day of food and wine we heard a woman screaming at her pre teen daughter telling her she was a good for nothing spoiled brat. (She started to say another word but she stopped and said brat instead.) She continued to walk through World Showcase yelling at her. From what we saw the girl hadn’t done anything and the dad was just watching it all. I felt sorry for the kid.
Even if the kid HAD done something... that's no exscuse to dress her down in public in the happiest place on earth! There's not a lot of context for what actually happened, but that still doesn't exscuse it. I got yelled at A LOT as a kid by my pyschopathic mother so I can totally understand how that would feel because I had it every day anytime, anywhere, it didn't matter.
Stacey sounds so miserable. Is she a permanent staff member? Sounds like working with college students with lots of potential and life ahead of them, and cashing out guests on vacation is destroying her mental game.
Ms Denise,your so right!!!I'm reading this as I contemplate going back to work(retail,ugh! especially at this time of year)that I can not let bad customers or co-workers,destroy my mental game!..it's really hard to do sometimes but I've gotta do it...I know your comment was not directed towards me,but I just wanted to let you know it helped me!😄😄😄
I was a guest for this story, but I felt SO badly for the cast member; I’m in line at Hungry Bear in Disneyland and the guest in front of me requests no bun, and for the burger to be wrapped in lettuce instead (this was in 06, so it wasn’t as common but the CM was completely friendly about the request) and then the guy proceeds to yell and harass this poor cast member for getting his order wrong when she hadn’t even put in the order yet! I felt so bad, I tried to be extra nice when it was finally my turn.
I just don't understand how guests can be so rude and unhappy! I mean days at disney can get long and I mean the crowds don't always help but geez! I love these story time videos!
LMAO the story with the lost hats at the ride hit home! i work at universal st the mummy and guests leave stuff ALLLL the time and its amazing how mad they get, especially when we tell guests to take their hats off in the first place??? like if u dont listen.... and ur hat gets lost... thats on you!
I'm honestly impressed they have a procedure for getting these things back to people at the end of the day. I've never been to a Disney theme park, but I wouldn't blame them if the sign warning you to take your hat off was grounds enough for them to tell you, "sorry, *you* lost it, _tough luck."_
That lady was trying to manipulate y’all by using her kid. Sounds like she wanted to get special treatment/free stuff just by being a jerk. I guess she doesn’t know that you get further in life by being nice. It takes more effort to be a horrible person....
7:35 this is why you lay the bill horizontally over your open drawer or on your keyboard in their sight as you count out their change and wait to make sure there isn’t a problem before putting the bill away. This will head off scammers or forgetful people before it gets to the point of arguing about having managers count drawers. And “Stacy” is a miserable person. It’s hard working with someone like that, but you have to not let it affect you and keep being your best, and it’ll just make them look worse-even if it feels like no one else is recognizing their behavior, they are.
I was originally taught to do it that way, but with it being so hectic we're told once we get there to just put it in the drawer immediately. and yep! that's what we all try to do around her! Thanks so much for watching!
Olivia Simone Cutting off someone isn't nice. Even if she's not as friendly as you are doesn't give you the right to cut in. Give Stacey a chance to handle it, if she doesn't mention the fact that it's delivered to the gift shop, speak to Stacey and NICELY say to her, "Stacey, as far as I know, they are sent to the hotel gift shop." Maybe the guest should check there. THAT'S being a team player. That's what management looks for, to be helping others on your team. Not you taking the easy way out and getting instant gratification/praise from the guest. Don't BE THAT PERSON. That's why she gave you that look. Maybe she forgot. Maybe she's not mean but has insecurity issues or ADD or is having a problem at home. Did you bother to even ask her or try to form a repore with Stacey? If not, then you're not the Above and Beyond kind of person that gets promoted in your career. Be exceptional. Make an effort where it's easy to follow the herd. Don't trash talk other employees, they could be your boss one day. Gossip isn't a Disney Princess trait. Gandhi said, "BE THE CHANGE YOU WISH TO SEE IN THE WORLD." Especially when no one is watching and you don't get likes or thumbs up for it. 🙏
I had to learn that the hard way. I got scammed when I worked at Knott's Berry Farm and it was a my first or second day so I didn't know any better. What an A-hole!
Lol, I know why you got a job at Disney! Your enthusiastic attitude says it all! I've been to Disney a few times in my life and I'll tell you straight up, people with your wonderful attitude are what I remember most. Seriously! I always packed a bunch of things to do in while I stayed and was going full tilt, but when a cat member is kind to you, you remember it more than the rides. I can tell you I always tipped my waiters/waitresses well when they went out of their way. I appreciate kindness in people, and you fit that, even if you are telling naughty stories, lol!
I have never worked at Disney, but I work somewhere thats the same as this: interaction not a transaction. Some of the guests we have are AWFUL. They snatch things out of your hand, ignore you and can be down right rude
I have worked in some kind of customer service since the mid 80's. I once came across a lady yelling at a customer service rep at a retail store. It was a lady that was at my place a few days earlier that was trying to tell UNtruths about her service with me. It made me feel so good to tell the employees here about her false accusation... It made it even better to say it in front of her being almost as load as her.🤣🤣🤣🤣
Both ladies were psycho. You were just doing your job, and helping the customer out. The lady should have done what you did, asked if they had checked their resort gift shop. No reason to see a receipt because it doesn't inform you if it has been delivered. I can't believe the other lady was just screaming at workers. Pretty sure she was ruinning her son vacation.
It doesn't get any better after college and away from Disney. These are the same miserable, stupid, hateful, perverted creatures that you are going to be dealing with for your entire working life. This country is FULL of them. I just hate to see that you are realizing that. You seem like such a sweet person.
It's because of these stories that I hear on various YT videos and the fact that my bf works security for WDW that I strive to treat each CM that I come across with as much kindness as possible. I get the whole "making the magic" thing, but holy cow people, Cast Members are human too! I remember one morning at Hollywood Studios they were doing maintenance on Toy Story Mania (pre-TSL opening), and there was a CM at the staircase to get down to the Pixar Place area and she was telling people that the ride was closed. One family whipped around and started S C R E A M I N G at her that because TSM was closed now their entire vacation was ruined. Like they were grilling the poor girl and pretty much announcing their displeasure to the whole park. It was awful to witness, and makes me really sad that these occurrences are so common. You CMs are tough cookies, don't let their comments bring you down 💙
Yes! Treat customer service folks with kindness, because someone is going to be a jerk to them for no reason, and I think this is especially true at Disney and other vacation spots. My feeling bad for a CM story was at the Carousel of Progress about 5 years ago. Our CM said it was her first time doing the Carousel of Progress, and then the ride proceeded to glitch very, very, very badly. We watched each of the scenes like 4 or 5 times. It started off repeating scenes because of the glitch, and continued resetting because idiots were getting out of their chairs and being unsafe. I remember one guy in particular, this big guy who was there with his family, running to the exit door and pounding on it while screaming like a crazy person (angry screaming, not scared screaming). It was like, if my very pregnant self (that badly needs to pee) can stay in my seat so we can get off this ride faster, your butt can stay in your seat too! It took well over 45 minutes to get off Carousel of Progress, and I saw several people complaining to the poor CM. As if they thought she was unaware that it sucked getting stuck on that ride, or was any way her fault. It was the closest I've ever seen a CM get to looking truly upset. I smiled at her as we were leaving, to show her that we weren't all crazy, and she just kind of grimaced back. Poor girl! I've never ridden Carousel of Progress again. ;) And the music gives me flashbacks, LOL.
you should have said that to the horrible womens face with a fake smile, have a magical time now. hahaha or would that have driven them over the edge hahaha @@olivia_simone
_Girls?_ I'm pretty sure Swoozie would come up too, wouldn't he? (Yep, just tested it in another tab before clicking the confirm button on this comment. _He was the 2nd result.)_
Oh girl, i feel that story with the woman and her change in my soul. I also work as a cashier and the self-assurance of people who claim they gave me more than they did is really irritating! Most of the time they don't even apologize when they admit they were wrong. Just the worst.
And pro tip from a fellow cashier, when people tell you to check the back, go in there, stand for a minute staring at the wall and come back like "soOrRyYyy tHerE's noTHinG tHere" 🙅
I can understand the purpose of engaging the customers to make them feel more welcome, but I doubt I could handle doing that every single time aside from a simple “Hi, how are you doing?”. I’m usually very socially awkward and have trouble communicating under pressure.
I'm the same way and I do reservations/customer service over the phone (not for Disney). I can't imagine doing it in person. I have a lot of respect for face-to-face employees.
All of that over a couple hats? Really?! Some people, smh. I remember during my most recent stay at WDW. My watches strap somehow broke while I was at Animal Kingdom. Went to a couple shops, and other places to see if anyone could help me out, but unfortunately, no one was able to. I was a little bummed since I liked that watch, but I would never have dreamt of throwing a fit, and screaming my head off at other people over it. That would have just been shameful on my part, and that lady ought to be ashamed of how she acted.
Olivia you can’t leave us hanging like that!!!! Surely you know someone who worked at storybook circus who could fill you in with the rest of the drama??? I work in retail so love cast member stories as I understand the restrictions you have as an employee and the absurd things customers want/expect from you 😆
I can try to ask around! It was so long ago nobody probably remembers that it even happened XD and omg if you're in retail then you totally understand!!!!
Retired Florida cop here; Tear drop tattoos are common of people who have been in jail or prison- however lots of wanna-be thugs have gotten them as well, to make them seem "hard". They used to stand for "I murdered someone and went to prison for it"- but they also were popularized by people who lost someone while in jail/prison, for people who were doing time for any crime against persons, and, like I said, eventually they became popular by gang members and wanna be thugs, to make themselves appear tough. If you look at the tattoo, and it's dark black- crisp edges, etc- ie- it was done in a tattoo shop instead of in prison by someone with a rig they made themselves- the quality is usually much more clear, and much more vibrant. So an older, faded,grey'd blurry teardrop likely has a lot more "legitimacy" than a new, fresh one. While many prison tattoos are common- there's nothing stopping any (idiot) from getting one.
That first story bothers me so much. they are just allowing the problem to continue and ruining the chance for long term employees by having that women work there.
You do know that the second account (with the "i gave you a 20 not a 10" stuff) is a common sleight of hand trick to scam stores out of the money and make a profit in return right? If not, you do now. So dont feel bad about it. especially with the daughter jumping in so late at the point where you're starting to insist on getting the manager.
Yeah, they train us on that. I think she was genuinely confused though. Most of the time when you tell them you'll call a manager they give up and walk away, but I think this woman genuinely thought I was trying to cheat her out of money. Thanks for you insight though!
I saw a cast member that looked and reminded me of you a lot. It wasn’t in the summer though, so it definitely was not you, and she worked at The Banshee rookery in Pongu Pongu.
I work in attractions currently and sometimes it’s amazing and shocking to see how angry parents get. Like I feel like half the time it’s because they lack patience and their kids are just chilling still having a great time. It’s truly insane how crazy guests can be ! That last lady seemed wayyyyy too intense !
The classic "you're ruining my vacation" line!!! I worked at Jolly Holiday Bakery at Disneyland in Spring 2018. So at Disneyland we have these little BPA warnings on counters and walls and pretty much everywhere in the park since it's a law in California (not sure about Florida). This lady and her son (probably about 10-12 (I'm bad with ages too haha)) came up to my register and she ordered a coffee. I did the transaction, gave her her receipt, and then her son looks down at the warning and rudely asked me if we have BPA in our restaurant. I said yes, it's in a lot of plastic in the park and it's a general warning. The mother then looks at me, disgusted, and says "I don't want him to be exposed to that!!!" Keep in mind he didn't order anything!!! I didn't really know what else to say to them so I asked if she wanted a refund on the coffee and she continued to argue with me for about 10 minutes, and by that point everyone in line was silently watching this happen, and my friend got involved and the cash lead ended up coming out and talking to her. She asked for both of our names and reported us to City Hall hahahahhaha
i remember i was at disney once on a vacation with my family and this lady was claiming her phone fell off a ride and she was screaming that they had to pay her the amount the phone cost for it and she was like "I SAW IT FALL OFF WITH MY OWN EYES" and then she sticks her hand in her purse to pull out something and guess what falls out. thats right her phone.
My brother is a Cast Member and we go down all the time! My family makes sure to tell them all how much they mean to us and how thankful we are for their hard work! Man, those folks work their tails off!!!! Thank you SO much for caring about other people’s happiness and enjoyment of the parks! We really look up to you guys!
Haha not surprised to hear that😂 you do kind of strike me as the person who laughs at their own jokes.....anyway thanks for the video and getting us all triggered along side of you haha. I never worked at Disney but I did previously work at Legoland and Sea World so I can relate in many ways haha
For the 2nd story , I do believe that "mom" was either seeing thing that did not happen or she was a con artist ? It happens in Vegas and at my Beverly Wilshire in Beverly Hills Hotel too . It happens pretty much weekly at the Las Vegas hotel ,HARRAH'S , everytime I go stay there ( I love that place because of this .... I start a money pool to see how a con will get busted and by how many guards , fun!) .
I was a CP in 1998, PLENTY of stories ;) but that lady is insane,...oh and totally full of it. She never lost anything. Just trying to get stuff. Enjoying your stories and reminiscing about my own 😋
You absolutely can not scan the receipt just to see it’s been delivered so idk what the f this lady was thinking😂😂 that story made my skin crawl bc it was so relatable lmaoooo
Okay I’m at the part where the ladies hat flew off and OMG this happens so freaking much where a parent gets upset, the kid could not care less and they throw in a “YOURE RUINING MY CHILDS VACATION” I’m like lady it’s an annual pass shirt I’m sure they don’t give a shit
Girl I am having flashbacks to things I’ve seen during my time as a pass holder. It’s so crazy how evil people can be towards CM’s. I remember one time I was in line for a meet with Donald and Donald’s handler told the line that he had to leave but will be returning in one hour back to this spot. This couple with a toddler behind me went ballistic. And it wasn’t even late in the day, it was 10:30am! The mother started cussing the CM out and actually made her kid cry😢 Thank God she just left. But I was horrified. I was the last person for Donald at that time and I went up and took a quick selfie. I walked over to the CM that got yelled at and said I’m so sorry you had to go through that, and he just smiled and said “hey, part of the job but thanks”. It’s so sad how people think that because they paid a lot that they’re entitled to be jerks.
8:53 that woman was almost certainly trying to scam you, and her kids foiled the plan. People often try to say they gave you a larger bill in order to get more change than they should. I'm guessing she just didn't want to press it in front of her kids since the kids were honest.
I've definitely had people try to scam me before, but as soon as I bring up that my coordinator will come count the drawer they usually back down. I think this woman was genuinely confused! but you never know, maybe she was a really good actor lol
I was at Disney when I was a little kid and saw a cast member who was not a princess in a dress and I thought they looked pretty so I asked them for their photo I hope I made their day
My husband left his cap in one of the pouches on one of the Matterhorn bobsleds at DL. He realized it almost immediately after exiting the ride. He was able to turn around and ask a cast member if he'd be able to get it back. He had to wait a couple minutes for the sled to come back around but they were able to retrieve it for him right away. They were super nice about it. We had nothing but pleasant experiences at Disney.
Yay I'm so glad!! That happened to me once at Disneyland too, and they just had me wait to the side until the car came back around. Disneyland is great about that stuff!
I finished my ICP about a month ago; I worked in Attractions in MK, and jeeezz I have so many crazy stories- WDW is honestly one of the most wonderful but insane places to work! I totally feel you about the lost property though, the amount of people who told me I'd ruined their vacation because I wouldn't emergency stop my ride for dropped cellphones xD
Attractions @ Disneyland for 7+ years here...(Indiana Jones Adventure, sister attraction of Dinosaur) regarding lost items it's very much the same as the way its handled in WDW. We can't stop the attraction for item retrieval, has to be picked up at Guest Relations the following day, or at the end of the night if the item is of high value...it happens multiple times per day and we are constantly speiling to every vehicle that is loaded with guest, multiple times, by multiple CMs, to stow and secure belongings to prevent them from being lost in the attraction. However, even though it does greatly reduce the number of items lost, no matter how much speiling we do, some guests will still lose items...and most understand that stopping the ride is not an option, but every once in a while, a lead or manager will have to deliver the reality of the situation to the guest when they aren't being receptive to the first CMs explanation.
If somehow we could remind them of the mild pang of pain they felt when forking out the money for that cellphone... they might actually consider putting it away!
I work Attractions at the circus and I heard about this woman, she left her designer bag just sitting out and a cast member picked it up so it wouldn’t get stolen and they called me to take it to lost and found in guest relations as quickly as possible because we were told she was going around yelling at cast members 😂 Once I got to GR to hand them the bag they were thrilled bc, sure enough, she was in their lobby creating a fuss
I lost my cell phone getting out of the space mountain rocket. They bent over backwards trying to find it while the ride was in operation. They found a real nice camera, but, not my phone. I went to guest relations and reported it missing. I didnt get it back while I was there, but, it arrived in the mail about a week later. There is more to the story, however, I just want to say Thank you WDW for getting my phone back to me!!!!!!!
WOW!!! If I had already gone back home without them finding it, I would have considered it a lost cause! A whole week I'd have been ready to by a new phone already! that's amazing!
I used to work in the IT Department of a large company. This lady told me that the person who was sharing her office would throw away her print jobs because he didn't want her printing to his printer. It was a company printer and not his personal printer. Since at this company they worked 10-hour workdays they would get Fridays off. The IT department worked 8 hour days so we would work 5 days a week. I told her to put in a request between 3PM and before 5pm on Thursday to have the printer moved to her desk. I told the IT director what was going on and on Friday morning I met with the network cable installer and we moved the printer to her desk. Come Monday morning the man we took the printer off of his desk was yelling so loud on the phone that everyone in the IT department could hear him including the IT director! I told the man on the phone. "Can you hold on a minute?" and patched the man's boss onto the phone, the boss said "Hello?" and the man started screaming at his boss thinking it was still me! The man was on a work visa so instead of firing him they fined him $150 for yelling at his boss!
NEVER understimate the power of your IT! We can make your life so miserable... dig up the worst blackmail material... and just generally be the most evil things ever... Always be extra nice to your IT guys... bake them cookies, be polite, buy them beers... Take good care for your IT and they will take amazing care of you!
I use to work at Carowinds (sister park to cedar point) and I also did the college program for 9 months. You could totally do it! The training at WDW is very thorough and there always someone around to help!
A lot of rides even have a little pouch or pocket or something, in front of you or under the seat, that you can put stuff! I usually zip open my backpack and put all lose items (hat, sunglasses, earphones, FRS radio) in it then put the bag at my feet and place my shoes ON TOP of the straps just to be sure. It's a quick maneuver and I can get it all done before they're even done checking all the seat belts or restraints. Never lost a thing! (I also have a retaining strap on my glasses and I just pull the little rubber grommet up to tighten them to my face like a sport strap.)
I've had to handle people like these before, working in retail is a nightmare but you get some interesting stories out of it. I was working on a front register and these two men came up to check-out, normal blah blah. The first man wanted a 25 dollar gift card for a birthday and I told him that we didn't have any that said happy birthday(the guy was so nice about it and said it was fine and bought it), I believe we just had left over christmas cards but his friend lost his mind over that. He starts shouting at me like, how long have you been here, do you even know how to do your job, I'm going to tell your manager(after snatching the card from his friend giving him more money to replace the card he just bought and paid for his stuff with it). Both the guy who bought the card and I watched him like he was crazy but I pointed out my manager because I hadn't done anything wrong anyways so I wouldn't get in trouble. They storm off after the guys friend yells some more, I could see him talking with my manager and I never heard anything afterwards because it was so petty. I just don't understand people like that, even if he was having a bad day taking it out on someone who is just trying to help you isn't going to make it better. Isn't the worst thing to happen but it is one that stands out the most because it was just so dumb.
ugh! Seriously, like why be angry about something that's not worth getting mad over?! and YES sometimes people are like "I'm going to tell your manager" and it's like lady, I did nothing wrong, I will call him myself right now if you want. geez people are crazy!!! Thanks so much for sharing your story!
A lot of people use retail as therapy to have someone to yell at and order around who can't fight back or they lose their job... it's really sad. My mother used to eat out explicitly to order around the wait staff and lean on them to get them to go through extra hoops just for her... I was always afraid they would spit on our food or something, and I eventually refused to go out in public with her, even IF she was going to take me somewhere nice... it wasn't worth it.
The world needs people like you.... I always feel pressure purchasing stuff because of mean ppl... and if they get too nice I notice that they may be forcing themselves to be nice and it makes me uncomfortable 😂
@@olivia_simone small talks actually feel better but if I stumble on my words and decisions, I get nervous that they might be annoyed. If people do something to me that I'm not comfortable with, i often say "it's okay" and shrug it off, which is why I get nervous that they might just be saying it's fine even if they're already annoyed 😂
I haven't worked at Disney, but I worked as a ride operator at a popular amusement park. I've had tons of guests be rude to me because I wouldn't let them have preferred seating, film on the ride, or ride again without getting back in line. My favorite was on the last day of the season. I had to stop the ride because of a guest situation and told everyone to remain seated and the ride would restart shortly. One parent wasn't having it and cussed me out for ruining his daughter's day. Because it was the last day of the season and I was wearing a bunch of nametags (last day = sharing nametags), I called him out on his rudeness. HE was the one ruining his daughter's day, not me because I was doing my job correctly. If I didn't stop the ride, someone could have gotten hurt. I then thanked him for his concern for everyone else's safety and kicked him off. He then stalked around the ride (probably hoping he could get my name). After the restarted cycle ended, I called my supervisor and asked him if it was grounds to call security. Rude man heard the word security leave my mouth and ran off. I hope he slept well that night knowing he was an ass to a 20-something because I took someone else's safety before his feelings.
ugh that's so frustrating! and scary! i'm sorry you had to deal with that. that's what people can't get through their thick heads sometimes - it has nothing to do with "the joy of ruining a guests day" it almost 100% of the time has to do with SAFETY! I have several friends who are attractions cast members and the stories they tell me are wild! Parents throw fits over their children not being tall enough to ride the rides, and therefore the cast members not letting them ride. Like, do you want your child's life to be in danger??? Kind of sad that a random stranger cares about your kid's safety more than the parents do sometimes
I've only been to Disney World once. The BEST part of the of my visit was the cast members Dakota and Ashley. They were working at the Emporium.They were SO NICE. I'm autistic and they treated me like everyone else. And I really liked and appreciated it Not many people do that. I usually go to Disneyland .But there were a lot of mean cast members at Disney World. But I do want to go back to Disney World.
When I lost my purse at Disneyland, I was in a panic because everything was in it. Credit cards, drivers license, our character dining vouchers, etc. When I went to guest relations, I may have been in tears but I didn't accuse cast members of stealing it. I simply explained that I lost it somewhere between Splash Mountain, Pooh corner and the Pooh ride. I realized I didn't have it when we were going to go eat at a restaurant in the area. I did say that I didn't know if I just lost or if it was stolen (I was thinking some random person, not a cast member). Anyway, the purse never turned up. I was so grateful to the cast members that did everything they could to help. They even gave us food vouchers so we could eat and they helped with the character breakfast. It was just myself, my 2 kids and my nephew. We still had to cut our trip short. My dad wired us some money using a security question just so we could get home.
Wow, feel so bad for that poor kid in the last story. A shame his mom had to act like she did, even treat you and other CM'S the way she did. I may be strange here but if you're on vacation why not relax? Guess she didn't get that memo.
That Stacy made me so angry. I imagined myself working with her, and when she acted the way you described, I turn to her and say, I'm gonna have a conversation with you, and YOU'RE gonna listen and shut your mouth!
My son was a lifeguard at Disney World. At first he was so excited to be working there. But then it got very frustrating because guests would report him. One example was that three big friends were holding their small friend underwater. My son approached them and asked them not to do that. They reported him. Another time two guests were throwing punches at each other. My son asked them to not do that and if they continued they would be asked to leave.Yup, they reported him again. He would always be at fault because the guests are always right. He would be told to apologize to the now smirking guests. He left after a few months of this.
The first story reminds me of the lady that checked my mom and I out after the Dino ride in Jan/Feb. my mom was killing her with kindness and said “oh my gosh you’re rings are beautiful!!” And the lady just looked at us like we were an inconvenience and how dare we complement her 😂
Working in retail makes you realise how some people are so cruel. I bet that lady making a scene just wanted "compensation" free stuff in exchange for her "ordeal". People that think they can make a scene just because they have anger issues or want free stuff is pathetic. That horrible coworker needs to be reprimanded for her terrible work performance and attitude!
The worst part is, the week I left there were 3 MAJOR situations where guests were being HORRIBLE (should have been thrown out of the park and banned from Disney horrible) and were given free stuff 🙃 I was NOT very happy with Disney at the end of the summer
Hey Olivia, My family and I a huge Disney World fanatics and all of us have enjoyed your Disney related vlogs a bunch. We had an awesome trip Jan 5th - 11th at WDW, we stayed at Old Key West! It was great, the vacation of a lifetime for us. We didn't know that we should check in at the resort first so when we got to the Magic Kingdom our Magic Bands didn't work. We ended up in line at guest services, the line was oppressively long, so long that the young lady who was the cast member there had to put tape down on the ground to keep the line flowing in the proper direction. A "gentleman" who was a guest was apparently losing his mind over the size of the line. He was so rude to the young lady I could barely stand it. Kept calling her "that chubby blond girl" through out all this she was nothing but kind and respectful to him. Anyway as I was about to exit the line I made it a point to tell her that I was very impressed by her poise in handling this buffoon (making sure he heard me) my son snapped a pic of him at that moment, classic. We laughed at him all week. I just don't understand people who treat cast members like that. I can't tell you how many times I've seen Disney cast members bend over backwards to make sure people have an awesome experience, a huge part of the reason that Disney is the happiest place on earth. :-)
When I went to Disneyland I had very positive experiences with cast members. They were all intrigued when I told them I was from Australia. They were like, "wow. What's it like there?" Etc.
I worked in Storybook Circus for attractions Spring 2018 and I remember hearing that story in the break room. From what I heard she had lost her wallet and was blaming/threatening cast members so managers and security had to get involved. Managers and security were going around the circus area trying to find her wallet. They kept coming up to the rides to see if we had it. Apparently they also took the woman to the Dumbo play tent to see if it was in there and she just fell to the ground crying. I'm not sure how true this part is, but not too long after they left the play tent she hit one of the security guards and took off. This is just what I heard so I won't say this is definitely what happened, but it's Disney World so crazy stories like this are pretty normal.
GOOD TO KNOW!!!! Yeah that's the thing, these kind of things happen so often, that I'm not sure if I actually asked a merch CM that they would even remember ti! I bet this was the same guest though because yeah she was saying that cast members stole her wallet!
Olivia Simone I once had a similar situation where this woman made our manager check our bags because she was claiming we took her phone, (I worked at a kids party place) we looked every corner for it, and her son buried the phone in the sand pit, she didn´t even apologized. Some people are really crazy.
i worked in security for 15 yrs... i believe it, ive seen some very stupid people in my day
i go there all the time an i totally agree the guest are so fuckin rude weather your a worker or random person
I WAS WORKING THAT NIGHT AT STORYBOOK CIRCUS!! I told my mom all about that story! and she watches your videos and she was like... Lauren that Olivia girl talked about that one crazy woman you were telling me about. and I was like I TOLD YOU SHE WAS CRAZY! I'll email you what happened after you left. She definitely is one of the top Two crazy guests the Circus has had. The other one was this lady who started yelling at a coordinator telling him that he was racist b/c he asked her not to sit in front of the stockroom door for her safety and she started filming him.
You can tell she worked at Disney just by her hand movements lol
Lol It always gives us away
Yep, the ‘pointing with two fingers’ about two thirds in was the big giveaway for me!
Whenever people came up to me and pointed with two fingers i'd always be like "Where do you make magic?" Always got it right
And upbeat attitude
I was thinking the same thing.
That poor child having to put up with a mom like that, at least your interactions weren’t too long with her, imagine having to live with her 😂
I CANNOT IMAGINE
The Mom ruined her sons vacation. Such a shame.
Yeah. It really sucks. And it's a bad influence on the kid too.
amen!
Bruh I would cry
So the $20 bill story happens all the time in Hospitality. People are trying to steal money by saying that. You did the right thing by telling her that you would have to count the money.
Yeah.. I think this woman genuinely thought she gave me a $20, but I had guests several other times who were definitely trying to scam us! As soon as we said we'd call over a coordinator to count the drawer they gave up lol
Thank you for the reply. This happens so much in the industry but I am glad you know what to do in these circumstances. I can't wait to see your next video and see what you are up to. If I ever had the chance to meet you in person and discuss your adventures, then I would be a very lucky man. They are all fascinating.
It happened to me at work and my manager literally counted the whole cash register in front of the person and made them look dumb because I had given them the correct change
I worked in fast food and had this happen quite a bit. It's so annoying😪
@@olivia_simone next time dont put the money handed to you by the guest directly in the register until you have made change...then if they challege it...you can show them what they gave you
I don’t understand why people get mad at amusement park employees over merchandise that fell off..like it’s your fault for not following the rules..
EXACTLY
Just this last week, I watched someone lose a hat on Splash Mountain. I always kind of thought that if you were nice about it, Disney might make some magic happen. That is always my thinking...I have done enough customer service...you get nothing by yelling, if you are nice, cast members will go out of their way to help.
man they should really post signs and make an announcement not to wear hats and stuff on the rides.... oh wait
IKR? It's like someone with a peanut allergy bought a chocolate bar with nuts in it, had a reaction and then blames the company. And also when kids get a toy and decided to be stupid with it and get hurt then the parents blame the company. It's so stupid!
They protecc
They attac
But most importantly
They want their hats bacc
I swear, customers are so entitled some times...It's awful. I get that you're paying a lot of a trip, but damn, there's no need to act like a total fool and be a jerk to employees. Jeez! I'm sorry you had to deal with such rude people.
haha thanks! yeah I don't get people's thought processes sometime. Thanks so much for watching!
When ever I go somewhere I make a point to be polite, and I feel super bad for the people who work hard and deal with customers.
I love how you STILL point with 2 or more fingers! 🤣
Can't help it XD
I haven't worked at Disney since 2012, and I still point with my hand or two fingers
I have never worked at Disney but I point with my whole hand LOL
I did my program back in 2002 and I still do the Disney point.
That one mom was going around blaming the cast members for making her son’s trip horrible? Pretty sure that was her and her anger issues👀🤷♀️😂
MIC DROP
Pretty sure she was trying to get freebies
i agree!
ye I was going to say she's the one ruining her son's trip.
As someone from Wales who travels too Disney and Universal every year. I love and appreciate all you cast members, you do make my holiday great 😁
aw thank you so much! I'm glad you have such a magical time in the parks :)
yeah im from wales, swansea. small world. id love to go to Disney but dont think ill ever have the money
Gosh I wish I had that much money
300 dollars worth of things in Disney is like 10 things
hahaha true. or 5 big Stitch plushes
no it's like 1 tee shirt lol
Facts
that’s 2 keychains at most
No more like 3 jackets my friend went there and legit spent $300 on 3 different jackets like WHAT????
I love that all you want is to make sure that the guests are having a good interaction.
I don’t think people should be a cast member or even in customer service if they are mean to everyone haha.
Great video x
Emma & Jon - You're Welcome! I worked in the norwegian pavilion at epcot, and literally 80% of my fellow cast members didn't care abt guests having a good experience. I'm talking eye rolls, complaining and mockery. Meanwhile my friend would get to do magical moments whenever she was sad and it made her day.
Agree!
Not wanting to get political but basically the Very Far Leftist will never get a job at Disney
@@dawsonvlogs4793 I can definitely see where you are coming from. And I'm glad you're calling them Very Far Leftists too and not simply Leftists because there are definitely different types of Lefties like there are different types of Rightists.
For the second story - I’ve worked in retail for 6 years and the best thing to do is say how much they gave you where they can hear you so they can’t pull that scam. It happens a lot. I always try to say “so out of $10” or whatever and they can correct me but always do it before you shut the drawer. It’s a huge scam.
Morgan Nichole that’s actually a really good tip. I don’t work in retail but a couple of my friends do, I’ll have to pass that one on.
Yep, this totally wasn't a misunderstanding or a mistake on that woman's part, it was intentional. It's a frighteningly common scam. Her daughters were either sweet and oblivious, or really fed up with her pulling this stunt elsewhere, I bet.
When I'm at the cash register I always put the bill the customer gives me right next to the drawer - in plain sight of them. Then I hand them the change and put the bill away at the very end of the exchange. Started that after a guy who gave me a twenty screamed for the manager because he insisted he gave me a hundred - he didn't.
It is a good tip!
Yeah, I was told to do that too when I worked once in a coffee shop one summer. Some people just love scamming you :c
“I wanted to stay and watch the drama unfold” mood!
I work retail too. Customers tend to get stupid when they get angry 😂
I think you mean they tend to get angry when they are stupid :D
My favorite thing people say when they get angry where I work is..."Do you know how much money I spend here?" So funny.
How was the coworker still allowed to work at Disney??
¯\_(ツ)_/¯
Scarleth Adventures I think she would have to be either one complained about enough from guests, or two be complained about enough by staff. If people don't say nothing then should would stay working there. It would be bad for the company to keep someone who is rude to customers, rude to other employees.
Yeah, i honestly didn't know I was allowed to complain about other cast members or I would have said something. That is until Stacey filed a complaint on another cast member for being rude (this other cast member is not rude in the slightest). They don't really train the college program cast members about any kind of reporting.
Fall 2017 alum here. During my program there were several co-workers who people had complained to managers about. I had such an incident with one of the rude co-workers that they made me cry. I also saw another one who was being racist towards one of the international students. They all kept their jobs. I was told by other co-workers that the reason why nothing happened is because they are part-time.
My thoughts exactly.
This isn't about a rude guest, but it's one of my favorite memories. I was working at World of Disney during the spring of 2018, and this family, mom, dad, two kids, comes up asking where they can find Pandora merchandise. In keeping with the Disney magic, I politely said "I'm sorry, but the Na'vi are very protective of their artifacts, and will only allow them to be sold on-planet." The youngest son went wide-eyed, and he then noticed I only have one arm, so he asked what happened to my arm. I got creative and told him this story about how one of the viperwolves on Pandora attacked me and took my other arm and most of my fingers on the arm I still have. He thought it was so cool and was just smiling. It made my sadly brief time as a Cast Member memorable interacting with the guests.
Colin Albo that’s so creative!
Nice job!!
Aw way to stay in the character role I love it
Wow! People are crazy. At Epcot on the 2nd day of food and wine we heard a woman screaming at her pre teen daughter telling her she was a good for nothing spoiled brat. (She started to say another word but she stopped and said brat instead.) She continued to walk through World Showcase yelling at her. From what we saw the girl hadn’t done anything and the dad was just watching it all. I felt sorry for the kid.
That's so horrible! I don't understand people sometimes!
When was this? I think I may have been that child because that happened to me, not my mom though, it was my step mother and my dad never stepped in
Holy crap!! I was there.. i really just wanted to tell the mom to stop!
Even if the kid HAD done something... that's no exscuse to dress her down in public in the happiest place on earth! There's not a lot of context for what actually happened, but that still doesn't exscuse it. I got yelled at A LOT as a kid by my pyschopathic mother so I can totally understand how that would feel because I had it every day anytime, anywhere, it didn't matter.
Stacey sounds so miserable. Is she a permanent staff member? Sounds like working with college students with lots of potential and life ahead of them, and cashing out guests on vacation is destroying her mental game.
Lol She is permanent! I agree - I think young blood and change and happiness throws her off
@@olivia_simone "Happiness throws her off." 🤣🤣🤣
She’s projecting her own misery and dissatisfaction with her life onto everyone else
Ms Denise,your so right!!!I'm reading this as I contemplate going back to work(retail,ugh! especially at this time of year)that I can not let bad customers or co-workers,destroy my mental game!..it's really hard to do sometimes but I've gotta do it...I know your comment was not directed towards me,but I just wanted to let you know it helped me!😄😄😄
I was a guest for this story, but I felt SO badly for the cast member; I’m in line at Hungry Bear in Disneyland and the guest in front of me requests no bun, and for the burger to be wrapped in lettuce instead (this was in 06, so it wasn’t as common but the CM was completely friendly about the request) and then the guy proceeds to yell and harass this poor cast member for getting his order wrong when she hadn’t even put in the order yet! I felt so bad, I tried to be extra nice when it was finally my turn.
I just don't understand how guests can be so rude and unhappy! I mean days at disney can get long and I mean the crowds don't always help but geez! I love these story time videos!
I don't get what's to be so upset over either! yay I'm glad you enjoyed it! Thanks for watching!
LMAO the story with the lost hats at the ride hit home! i work at universal st the mummy and guests leave stuff ALLLL the time and its amazing how mad they get, especially when we tell guests to take their hats off in the first place??? like if u dont listen.... and ur hat gets lost... thats on you!
EXACTLY! If you don't do what we tell you to do, then don't complain when exactly what we said would happen, happens lol
I'm honestly impressed they have a procedure for getting these things back to people at the end of the day. I've never been to a Disney theme park, but I wouldn't blame them if the sign warning you to take your hat off was grounds enough for them to tell you, "sorry, *you* lost it, _tough luck."_
That lady was trying to manipulate y’all by using her kid. Sounds like she wanted to get special treatment/free stuff just by being a jerk. I guess she doesn’t know that you get further in life by being nice. It takes more effort to be a horrible person....
Seriously! It's so easy to not be a horrible person! lol
I hope she got banned from the parks, but not her child who seems like he'd be just as much a victim in this as all the CMs, if not more...
7:35 this is why you lay the bill horizontally over your open drawer or on your keyboard in their sight as you count out their change and wait to make sure there isn’t a problem before putting the bill away. This will head off scammers or forgetful people before it gets to the point of arguing about having managers count drawers.
And “Stacy” is a miserable person. It’s hard working with someone like that, but you have to not let it affect you and keep being your best, and it’ll just make them look worse-even if it feels like no one else is recognizing their behavior, they are.
I was originally taught to do it that way, but with it being so hectic we're told once we get there to just put it in the drawer immediately. and yep! that's what we all try to do around her! Thanks so much for watching!
Olivia Simone
Cutting off someone isn't nice. Even if she's not as friendly as you are doesn't give you the right to cut in. Give Stacey a chance to handle it, if she doesn't mention the fact that it's delivered to the gift shop, speak to Stacey and NICELY say to her, "Stacey, as far as I know, they are sent to the hotel gift shop." Maybe the guest should check there.
THAT'S being a team player. That's what management looks for, to be helping others on your team. Not you taking the easy way out and getting instant gratification/praise from the guest.
Don't BE THAT PERSON. That's why she gave you that look.
Maybe she forgot. Maybe she's not mean but has insecurity issues or ADD or is having a problem at home.
Did you bother to even ask her or try to form a repore with Stacey?
If not, then you're not the Above and Beyond kind of person that gets promoted in your career.
Be exceptional.
Make an effort where it's easy to follow the herd.
Don't trash talk other employees, they could be your boss one day.
Gossip isn't a Disney Princess trait.
Gandhi said, "BE THE CHANGE YOU WISH TO SEE IN THE WORLD."
Especially when no one is watching and you don't get likes or thumbs up for it.
🙏
I had to learn that the hard way. I got scammed when I worked at Knott's Berry Farm and it was a my first or second day so I didn't know any better. What an A-hole!
I dont understand what being nasty to any worker whether it be Disney or Walmart (where i work). It doesnt accomplish anything
EXACTLY
Poor kid has to live with her....
I love these stories!
I KNOW I FEEL SO BAD FOR THE CHILD!
I feel bad for the kid too but unfortunately for us decent citizens, children learn how to behave from their parents 😫
Lol, I know why you got a job at Disney! Your enthusiastic attitude says it all! I've been to Disney a few times in my life and I'll tell you straight up, people with your wonderful attitude are what I remember most. Seriously! I always packed a bunch of things to do in while I stayed and was going full tilt, but when a cat member is kind to you, you remember it more than the rides. I can tell you I always tipped my waiters/waitresses well when they went out of their way. I appreciate kindness in people, and you fit that, even if you are telling naughty stories, lol!
aw thank you!!
I have never worked at Disney, but I work somewhere thats the same as this: interaction not a transaction. Some of the guests we have are AWFUL. They snatch things out of your hand, ignore you and can be down right rude
people are so rude i don't get it!
I have worked in some kind of customer service since the mid 80's. I once came across a lady yelling at a customer service rep at a retail store. It was a lady that was at my place a few days earlier that was trying to tell UNtruths about her service with me. It made me feel so good to tell the employees here about her false accusation... It made it even better to say it in front of her being almost as load as her.🤣🤣🤣🤣
yeah coz you were not on the clock, hahaha you could say what you wanted
Both ladies were psycho. You were just doing your job, and helping the customer out. The lady should have done what you did, asked if they had checked their resort gift shop. No reason to see a receipt because it doesn't inform you if it has been delivered. I can't believe the other lady was just screaming at workers. Pretty sure she was ruinning her son vacation.
I agree 😂 and right?! She's the one dragging her son around to watch her yell at cast members!
It doesn't get any better after college and away from Disney. These are the same miserable, stupid, hateful, perverted creatures that you are going to be dealing with for your entire working life. This country is FULL of them. I just hate to see that you are realizing that. You seem like such a sweet person.
It's because of these stories that I hear on various YT videos and the fact that my bf works security for WDW that I strive to treat each CM that I come across with as much kindness as possible. I get the whole "making the magic" thing, but holy cow people, Cast Members are human too! I remember one morning at Hollywood Studios they were doing maintenance on Toy Story Mania (pre-TSL opening), and there was a CM at the staircase to get down to the Pixar Place area and she was telling people that the ride was closed. One family whipped around and started S C R E A M I N G at her that because TSM was closed now their entire vacation was ruined. Like they were grilling the poor girl and pretty much announcing their displeasure to the whole park. It was awful to witness, and makes me really sad that these occurrences are so common. You CMs are tough cookies, don't let their comments bring you down 💙
Thank you so much for being kind!
Yes! Treat customer service folks with kindness, because someone is going to be a jerk to them for no reason, and I think this is especially true at Disney and other vacation spots.
My feeling bad for a CM story was at the Carousel of Progress about 5 years ago. Our CM said it was her first time doing the Carousel of Progress, and then the ride proceeded to glitch very, very, very badly. We watched each of the scenes like 4 or 5 times. It started off repeating scenes because of the glitch, and continued resetting because idiots were getting out of their chairs and being unsafe. I remember one guy in particular, this big guy who was there with his family, running to the exit door and pounding on it while screaming like a crazy person (angry screaming, not scared screaming). It was like, if my very pregnant self (that badly needs to pee) can stay in my seat so we can get off this ride faster, your butt can stay in your seat too! It took well over 45 minutes to get off Carousel of Progress, and I saw several people complaining to the poor CM. As if they thought she was unaware that it sucked getting stuck on that ride, or was any way her fault. It was the closest I've ever seen a CM get to looking truly upset. I smiled at her as we were leaving, to show her that we weren't all crazy, and she just kind of grimaced back. Poor girl!
I've never ridden Carousel of Progress again. ;) And the music gives me flashbacks, LOL.
That whole story about the 10$ bill or 20$ bill will be avoided if the states just had Canadian style money with all the colours and stuff
I am watching this while at Disney world...... that’s a bit ironic isn’t it
LOL I hope you're having a magical time!
you should have said that to the horrible womens face with a fake smile, have a magical time now. hahaha or would that have driven them over the edge hahaha @@olivia_simone
I love how Disney interacts with guests
Lowkey when you search up working at Disneyland all of the videos are like super nice girls who are like really smart lol with great attitudes.
_Girls?_
I'm pretty sure Swoozie would come up too, wouldn't he?
(Yep, just tested it in another tab before clicking the confirm button on this comment. _He was the 2nd result.)_
These videos are even better when you know exactly who she’s talking about lol. Dinoland misses you!
hehehehehe 🙊🙊🙊 Miss you all too! Minus Stacey!
Oh girl, i feel that story with the woman and her change in my soul. I also work as a cashier and the self-assurance of people who claim they gave me more than they did is really irritating! Most of the time they don't even apologize when they admit they were wrong. Just the worst.
And pro tip from a fellow cashier, when people tell you to check the back, go in there, stand for a minute staring at the wall and come back like "soOrRyYyy tHerE's noTHinG tHere" 🙅
I notice that too - they don't apologize for yelling at you that you ripped them off even though you didn't!!!
I can understand the purpose of engaging the customers to make them feel more welcome, but I doubt I could handle doing that every single time aside from a simple “Hi, how are you doing?”. I’m usually very socially awkward and have trouble communicating under pressure.
I'm the same way and I do reservations/customer service over the phone (not for Disney). I can't imagine doing it in person. I have a lot of respect for face-to-face employees.
All of that over a couple hats? Really?! Some people, smh. I remember during my most recent stay at WDW. My watches strap somehow broke while I was at Animal Kingdom. Went to a couple shops, and other places to see if anyone could help me out, but unfortunately, no one was able to. I was a little bummed since I liked that watch, but I would never have dreamt of throwing a fit, and screaming my head off at other people over it. That would have just been shameful on my part, and that lady ought to be ashamed of how she acted.
aw i'm sorry you lost your watch! :/
It's all good. I got a new one shortly after getting back home from the trip. And I was able to check the time with my phone anyway.
The watch thing sucks but I love your Icon, Fullmetal Alchemist rocks!
I love the fact during the video you're doing the two-finger point instinctively. I'm preparing for my DCP and can't wait to get started.
hahaha old habits die hard!! Best of luck on your program!
Olivia you can’t leave us hanging like that!!!! Surely you know someone who worked at storybook circus who could fill you in with the rest of the drama??? I work in retail so love cast member stories as I understand the restrictions you have as an employee and the absurd things customers want/expect from you 😆
I can try to ask around! It was so long ago nobody probably remembers that it even happened XD and omg if you're in retail then you totally understand!!!!
@@olivia_simone If YOU Remember I can guarantee someone else does...
Retired Florida cop here; Tear drop tattoos are common of people who have been in jail or prison- however lots of wanna-be thugs have gotten them as well, to make them seem "hard". They used to stand for "I murdered someone and went to prison for it"- but they also were popularized by people who lost someone while in jail/prison, for people who were doing time for any crime against persons, and, like I said, eventually they became popular by gang members and wanna be thugs, to make themselves appear tough. If you look at the tattoo, and it's dark black- crisp edges, etc- ie- it was done in a tattoo shop instead of in prison by someone with a rig they made themselves- the quality is usually much more clear, and much more vibrant. So an older, faded,grey'd blurry teardrop likely has a lot more "legitimacy" than a new, fresh one. While many prison tattoos are common- there's nothing stopping any (idiot) from getting one.
good to know, thank you for your insight and for your service!
That first story bothers me so much. they are just allowing the problem to continue and ruining the chance for long term employees by having that women work there.
🙃
You do know that the second account (with the "i gave you a 20 not a 10" stuff) is a common sleight of hand trick to scam stores out of the money and make a profit in return right?
If not, you do now.
So dont feel bad about it.
especially with the daughter jumping in so late at the point where you're starting to insist on getting the manager.
Yeah, they train us on that. I think she was genuinely confused though. Most of the time when you tell them you'll call a manager they give up and walk away, but I think this woman genuinely thought I was trying to cheat her out of money. Thanks for you insight though!
@@olivia_simone Oh!
Well good, i had it once too.
I thought i gave the cashier the wrong bill only to find out i wasn't carrying one to begin with...
I working attractions this spring but I am attending a character audition next week!!
Have fun!!
Good luck!!!hope you make it😀
"Stacy" should not be working at Disney. How does she still have a job?! Nepotism?!
That woman ruined her son's vacation & birthday. My God!
It probably wasn't even really his birthday and she was just using him for pity points... that she wasn't even really getting lmao
I saw a cast member that looked and reminded me of you a lot. It wasn’t in the summer though, so it definitely was not you, and she worked at The Banshee rookery in Pongu Pongu.
oh how interesting! Yeah I never worked there, but good to know I have a doppleganger out there! haha
You are so right and nice i relate to you i would have done the same thing
aw thank you so much! ❤
Just keep doing you Girl. People can be crazy. Tell “Stacey” she’s a cast member not a downcast. Lol
lol that's a good one
I work in attractions currently and sometimes it’s amazing and shocking to see how angry parents get. Like I feel like half the time it’s because they lack patience and their kids are just chilling still having a great time. It’s truly insane how crazy guests can be !
That last lady seemed wayyyyy too intense !
I totally agree! Most the time the kids are totally fine - it's the adults that are so uptight!
Smh I don’t understand how people can be so mean and dramatic God bless you girl
The classic "you're ruining my vacation" line!!! I worked at Jolly Holiday Bakery at Disneyland in Spring 2018. So at Disneyland we have these little BPA warnings on counters and walls and pretty much everywhere in the park since it's a law in California (not sure about Florida). This lady and her son (probably about 10-12 (I'm bad with ages too haha)) came up to my register and she ordered a coffee. I did the transaction, gave her her receipt, and then her son looks down at the warning and rudely asked me if we have BPA in our restaurant. I said yes, it's in a lot of plastic in the park and it's a general warning. The mother then looks at me, disgusted, and says "I don't want him to be exposed to that!!!" Keep in mind he didn't order anything!!! I didn't really know what else to say to them so I asked if she wanted a refund on the coffee and she continued to argue with me for about 10 minutes, and by that point everyone in line was silently watching this happen, and my friend got involved and the cash lead ended up coming out and talking to her. She asked for both of our names and reported us to City Hall hahahahhaha
i remember i was at disney once on a vacation with my family and this lady was claiming her phone fell off a ride and she was screaming that they had to pay her the amount the phone cost for it and she was like "I SAW IT FALL OFF WITH MY OWN EYES" and then she sticks her hand in her purse to pull out something and guess what falls out. thats right her phone.
My brother is a Cast Member and we go down all the time! My family makes sure to tell them all how much they mean to us and how thankful we are for their hard work! Man, those folks work their tails off!!!! Thank you SO much for caring about other people’s happiness and enjoyment of the parks! We really look up to you guys!
I definitely think knowing someone who works in the parks gives you and entirely different perspective on Cast Members and Disney World in general!
I had that happen to me working at Wendy's they said it was a $20 when I knew it was less.
At 12 minutes when the sad song plays with a gray screen 🤣
I was laughing so hard when I was editing it!
Haha not surprised to hear that😂 you do kind of strike me as the person who laughs at their own jokes.....anyway thanks for the video and getting us all triggered along side of you haha. I never worked at Disney but I did previously work at Legoland and Sea World so I can relate in many ways haha
For the 2nd story , I do believe that "mom" was either seeing thing that did not happen or she was a con artist ? It happens in Vegas and at my Beverly Wilshire in Beverly Hills Hotel too . It happens pretty much weekly at the Las Vegas hotel ,HARRAH'S , everytime I go stay there ( I love that place because of this .... I start a money pool to see how a con will get busted and by how many guards , fun!) .
oh my gosh that's so crazy! I had some people try to con me, but I honestly think this woman was confused 😅
I was a CP in 1998, PLENTY of stories ;) but that lady is insane,...oh and totally full of it. She never lost anything. Just trying to get stuff. Enjoying your stories and reminiscing about my own 😋
hahaha I bet you have some good stories! and yeah she was cray cray
You absolutely can not scan the receipt just to see it’s been delivered so idk what the f this lady was thinking😂😂 that story made my skin crawl bc it was so relatable lmaoooo
SHE'S A PSYCHO THAT'S WHAT SHE WAS THINKING!
Glad you know that it can't be scanned too 😂😂😂
Okay I’m at the part where the ladies hat flew off and OMG this happens so freaking much where a parent gets upset, the kid could not care less and they throw in a “YOURE RUINING MY CHILDS VACATION” I’m like lady it’s an annual pass shirt I’m sure they don’t give a shit
Girl I am having flashbacks to things I’ve seen during my time as a pass holder. It’s so crazy how evil people can be towards CM’s. I remember one time I was in line for a meet with Donald and Donald’s handler told the line that he had to leave but will be returning in one hour back to this spot. This couple with a toddler behind me went ballistic. And it wasn’t even late in the day, it was 10:30am! The mother started cussing the CM out and actually made her kid cry😢 Thank God she just left. But I was horrified. I was the last person for Donald at that time and I went up and took a quick selfie. I walked over to the CM that got yelled at and said I’m so sorry you had to go through that, and he just smiled and said “hey, part of the job but thanks”. It’s so sad how people think that because they paid a lot that they’re entitled to be jerks.
ugh I hate that! Character attendants definitely have to develop a thick skin quickly :/
this makes me disappointed in guests. i came from disneyland a couple days ago and there were a bunch of them getting mad that the cast members smh
"More Disney stories!" Instanly hooked to the video lmao
Yayyyyyy
8:53 that woman was almost certainly trying to scam you, and her kids foiled the plan. People often try to say they gave you a larger bill in order to get more change than they should. I'm guessing she just didn't want to press it in front of her kids since the kids were honest.
I've definitely had people try to scam me before, but as soon as I bring up that my coordinator will come count the drawer they usually back down. I think this woman was genuinely confused! but you never know, maybe she was a really good actor lol
I was at Disney when I was a little kid and saw a cast member who was not a princess in a dress and I thought they looked pretty so I asked them for their photo
I hope I made their day
That's so cute! I'm sure you did!
IVE SEEN YOU BEFORE!!! I KNEW YOU LOOKED FAMILIAR BEFORE I CLICKED ON THE VIDEO!!!♡♡♡♡ YOU WERE SO SWEET!!
OMG REALLY?! ahhh thanks so much for watching!!
My husband left his cap in one of the pouches on one of the Matterhorn bobsleds at DL. He realized it almost immediately after exiting the ride. He was able to turn around and ask a cast member if he'd be able to get it back. He had to wait a couple minutes for the sled to come back around but they were able to retrieve it for him right away. They were super nice about it. We had nothing but pleasant experiences at Disney.
Yay I'm so glad!! That happened to me once at Disneyland too, and they just had me wait to the side until the car came back around. Disneyland is great about that stuff!
I finished my ICP about a month ago; I worked in Attractions in MK, and jeeezz I have so many crazy stories- WDW is honestly one of the most wonderful but insane places to work! I totally feel you about the lost property though, the amount of people who told me I'd ruined their vacation because I wouldn't emergency stop my ride for dropped cellphones xD
I honestly can't imagine working attractions! The stories I hear from my friends.... Props to you!!!!
Attractions @ Disneyland for 7+ years here...(Indiana Jones Adventure, sister attraction of Dinosaur) regarding lost items it's very much the same as the way its handled in WDW. We can't stop the attraction for item retrieval, has to be picked up at Guest Relations the following day, or at the end of the night if the item is of high value...it happens multiple times per day and we are constantly speiling to every vehicle that is loaded with guest, multiple times, by multiple CMs, to stow and secure belongings to prevent them from being lost in the attraction. However, even though it does greatly reduce the number of items lost, no matter how much speiling we do, some guests will still lose items...and most understand that stopping the ride is not an option, but every once in a while, a lead or manager will have to deliver the reality of the situation to the guest when they aren't being receptive to the first CMs explanation.
If somehow we could remind them of the mild pang of pain they felt when forking out the money for that cellphone... they might actually consider putting it away!
I work Attractions at the circus and I heard about this woman, she left her designer bag just sitting out and a cast member picked it up so it wouldn’t get stolen and they called me to take it to lost and found in guest relations as quickly as possible because we were told she was going around yelling at cast members 😂
Once I got to GR to hand them the bag they were thrilled bc, sure enough, she was in their lobby creating a fuss
Man, working in retail is great. Please, tell more! I live for this stuff!
Watching retail horror stories is lowkey one of my favorite things to do lol I definitely plan on making more!
I lost my cell phone getting out of the space mountain rocket. They bent over backwards trying to find it while the ride was in operation. They found a real nice camera, but, not my phone. I went to guest relations and reported it missing. I didnt get it back while I was there, but, it arrived in the mail about a week later. There is more to the story, however, I just want to say Thank you WDW for getting my phone back to me!!!!!!!
I'm so glad they found it!
WOW!!! If I had already gone back home without them finding it, I would have considered it a lost cause! A whole week I'd have been ready to by a new phone already! that's amazing!
I can not imagine being that damn miserable at Disney World! Good lord.
Right?! Chill people you're on vacation!
They don't call it "the happiest place on earth" for nothing.
I used to work in the IT Department of a large company. This lady told me that the person who was sharing her office would throw away her print jobs because he didn't want her printing to his printer. It was a company printer and not his personal printer. Since at this company they worked 10-hour workdays they would get Fridays off. The IT department worked 8 hour days so we would work 5 days a week. I told her to put in a request between 3PM and before 5pm on Thursday to have the printer moved to her desk. I told the IT director what was going on and on Friday morning I met with the network cable installer and we moved the printer to her desk. Come Monday morning the man we took the printer off of his desk was yelling so loud on the phone that everyone in the IT department could hear him including the IT director! I told the man on the phone. "Can you hold on a minute?" and patched the man's boss onto the phone, the boss said "Hello?" and the man started screaming at his boss thinking it was still me! The man was on a work visa so instead of firing him they fined him $150 for yelling at his boss!
Wow that sounds like a nightmare!!
NEVER understimate the power of your IT! We can make your life so miserable... dig up the worst blackmail material... and just generally be the most evil things ever... Always be extra nice to your IT guys... bake them cookies, be polite, buy them beers... Take good care for your IT and they will take amazing care of you!
I always kept the money out until I gave them their change so if they said they gave me a different bill I can show them
I worked at a gas station in high school And college I have stories!
I bet you have some AMAZING stories!!!
she is the sweetest person on youtube
Aw thank you!!!
I love your story time vids! Makes me miss working at Cedar Point! I’ve thought about WDW but lmao don’t know if I could handle it
I use to work at Carowinds (sister park to cedar point) and I also did the college program for 9 months. You could totally do it! The training at WDW is very thorough and there always someone around to help!
tbh i think i seen you working at disney this year. your really pretty
aw thank you so much!! It's definitely possible if you went during the summer!
Olivia Simone yup i did. also i subscribed too! love you channel
Why wouldn't you hold onto your hat on a ride? Lol. Sounds to me like she just wanted to be problematic.
People don't believe us when we tell them that the ride is bumpy XD
MegaShinyObject i even take off my glasses when I’m on bumpy rides. I ain’t taking that risk lol
A lot of rides even have a little pouch or pocket or something, in front of you or under the seat, that you can put stuff! I usually zip open my backpack and put all lose items (hat, sunglasses, earphones, FRS radio) in it then put the bag at my feet and place my shoes ON TOP of the straps just to be sure. It's a quick maneuver and I can get it all done before they're even done checking all the seat belts or restraints. Never lost a thing! (I also have a retaining strap on my glasses and I just pull the little rubber grommet up to tighten them to my face like a sport strap.)
OMG, I can't believe someone would be that mean to you Olivia since you're so nice I hope they fired that woman!
I've had to handle people like these before, working in retail is a nightmare but you get some interesting stories out of it. I was working on a front register and these two men came up to check-out, normal blah blah. The first man wanted a 25 dollar gift card for a birthday and I told him that we didn't have any that said happy birthday(the guy was so nice about it and said it was fine and bought it), I believe we just had left over christmas cards but his friend lost his mind over that. He starts shouting at me like, how long have you been here, do you even know how to do your job, I'm going to tell your manager(after snatching the card from his friend giving him more money to replace the card he just bought and paid for his stuff with it). Both the guy who bought the card and I watched him like he was crazy but I pointed out my manager because I hadn't done anything wrong anyways so I wouldn't get in trouble. They storm off after the guys friend yells some more, I could see him talking with my manager and I never heard anything afterwards because it was so petty. I just don't understand people like that, even if he was having a bad day taking it out on someone who is just trying to help you isn't going to make it better. Isn't the worst thing to happen but it is one that stands out the most because it was just so dumb.
ugh! Seriously, like why be angry about something that's not worth getting mad over?! and YES sometimes people are like "I'm going to tell your manager" and it's like lady, I did nothing wrong, I will call him myself right now if you want. geez people are crazy!!! Thanks so much for sharing your story!
A lot of people use retail as therapy to have someone to yell at and order around who can't fight back or they lose their job... it's really sad. My mother used to eat out explicitly to order around the wait staff and lean on them to get them to go through extra hoops just for her... I was always afraid they would spit on our food or something, and I eventually refused to go out in public with her, even IF she was going to take me somewhere nice... it wasn't worth it.
I loved the storybook circus gift shop it’s looked so adorable I loved all the food tho where the dumbo is
I’m new to this channel and LOVE it so much already! I love Disney Land but, I haven’t been there in a while. Although, I am going in March!
Yay thank you so much for joining! and that's so exciting! i hope you have a magical time!
The world needs people like you.... I always feel pressure purchasing stuff because of mean ppl... and if they get too nice I notice that they may be forcing themselves to be nice and it makes me uncomfortable 😂
hahaha thanks XD I'm really uncomfortable when people try to make small talk in stores, so I try not to force on people who are also uncomfortable!
@@olivia_simone small talks actually feel better but if I stumble on my words and decisions, I get nervous that they might be annoyed. If people do something to me that I'm not comfortable with, i often say "it's okay" and shrug it off, which is why I get nervous that they might just be saying it's fine even if they're already annoyed 😂
I love your CM stories! I was so pumped when this video popped up on my subs!
Aw thank you so much! i really appreciate that!!!
I haven't worked at Disney, but I worked as a ride operator at a popular amusement park. I've had tons of guests be rude to me because I wouldn't let them have preferred seating, film on the ride, or ride again without getting back in line. My favorite was on the last day of the season. I had to stop the ride because of a guest situation and told everyone to remain seated and the ride would restart shortly. One parent wasn't having it and cussed me out for ruining his daughter's day. Because it was the last day of the season and I was wearing a bunch of nametags (last day = sharing nametags), I called him out on his rudeness. HE was the one ruining his daughter's day, not me because I was doing my job correctly. If I didn't stop the ride, someone could have gotten hurt. I then thanked him for his concern for everyone else's safety and kicked him off. He then stalked around the ride (probably hoping he could get my name). After the restarted cycle ended, I called my supervisor and asked him if it was grounds to call security. Rude man heard the word security leave my mouth and ran off. I hope he slept well that night knowing he was an ass to a 20-something because I took someone else's safety before his feelings.
ugh that's so frustrating! and scary! i'm sorry you had to deal with that. that's what people can't get through their thick heads sometimes - it has nothing to do with "the joy of ruining a guests day" it almost 100% of the time has to do with SAFETY! I have several friends who are attractions cast members and the stories they tell me are wild! Parents throw fits over their children not being tall enough to ride the rides, and therefore the cast members not letting them ride. Like, do you want your child's life to be in danger??? Kind of sad that a random stranger cares about your kid's safety more than the parents do sometimes
I could never have the patience to be a cast member.
Girl... I barely made it 😂😅
I've only been to Disney World once. The BEST part of the of my visit was the cast members Dakota and Ashley. They were working at the Emporium.They were SO NICE. I'm autistic and they treated me like everyone else. And I really liked and appreciated it Not many people do that. I usually go to Disneyland .But there were a lot of mean cast members at Disney World. But I do want to go back to Disney World.
When I lost my purse at Disneyland, I was in a panic because everything was in it. Credit cards, drivers license, our character dining vouchers, etc. When I went to guest relations, I may have been in tears but I didn't accuse cast members of stealing it. I simply explained that I lost it somewhere between Splash Mountain, Pooh corner and the Pooh ride. I realized I didn't have it when we were going to go eat at a restaurant in the area. I did say that I didn't know if I just lost or if it was stolen (I was thinking some random person, not a cast member). Anyway, the purse never turned up. I was so grateful to the cast members that did everything they could to help. They even gave us food vouchers so we could eat and they helped with the character breakfast. It was just myself, my 2 kids and my nephew. We still had to cut our trip short. My dad wired us some money using a security question just so we could get home.
oh my gosh, how crazy!! I'm glad the cast members helped you out a bit. That would really suck!
Wow, feel so bad for that poor kid in the last story. A shame his mom had to act like she did, even treat you and other CM'S the way she did. I may be strange here but if you're on vacation why not relax? Guess she didn't get that memo.
Lol exactly! Why be so uptight? The kid literally didn't care!
I love the workers at Disney they are so sweet lol me and my brother’s are young adults but my cousin used to work at Disney ☹️❤️🤗😇
That Stacy made me so angry. I imagined myself working with her, and when she acted the way you described, I turn to her and say, I'm gonna have a conversation with you, and YOU'RE gonna listen and shut your mouth!
lol i was honestly jut so shocked!
My son was a lifeguard at Disney World. At first he was so excited to be working there. But then it got very frustrating because guests would report him. One example was that three big friends were holding their small friend underwater. My son approached them and asked them not to do that. They reported him. Another time two guests were throwing punches at each other. My son asked them to not do that and if they continued they would be asked to leave.Yup, they reported him again. He would always be at fault because the guests are always right. He would be told to apologize to the now smirking guests. He left after a few months of this.
If i was the leader/manager, id make that crazy lady pay for damages.
lol yeah.. disney would never do that
The first story reminds me of the lady that checked my mom and I out after the Dino ride in Jan/Feb. my mom was killing her with kindness and said “oh my gosh you’re rings are beautiful!!” And the lady just looked at us like we were an inconvenience and how dare we complement her 😂
It could definitely have been the same person!!!
Working in retail makes you realise how some people are so cruel. I bet that lady making a scene just wanted "compensation" free stuff in exchange for her "ordeal". People that think they can make a scene just because they have anger issues or want free stuff is pathetic. That horrible coworker needs to be reprimanded for her terrible work performance and attitude!
The worst part is, the week I left there were 3 MAJOR situations where guests were being HORRIBLE (should have been thrown out of the park and banned from Disney horrible) and were given free stuff 🙃 I was NOT very happy with Disney at the end of the summer
You are amazing. You weren’t even upset about the people, but how the guest experiences were perceived. Amazing customer service skills!!
Aw thank you!!
I just wanna know what she bought with 10 dollars and still got change back lol. But I love your videos!
A keychain! Haha I gave her about $2 back and she wanted $12!
I know right?..I was thinking the same thing especially at Disney😏
Hey Olivia, My family and I a huge Disney World fanatics and all of us have enjoyed your Disney related vlogs a bunch. We had an awesome trip Jan 5th - 11th at WDW, we stayed at Old Key West! It was great, the vacation of a lifetime for us. We didn't know that we should check in at the resort first so when we got to the Magic Kingdom our Magic Bands didn't work. We ended up in line at guest services, the line was oppressively long, so long that the young lady who was the cast member there had to put tape down on the ground to keep the line flowing in the proper direction. A "gentleman" who was a guest was apparently losing his mind over the size of the line. He was so rude to the young lady I could barely stand it. Kept calling her "that chubby blond girl" through out all this she was nothing but kind and respectful to him. Anyway as I was about to exit the line I made it a point to tell her that I was very impressed by her poise in handling this buffoon (making sure he heard me) my son snapped a pic of him at that moment, classic. We laughed at him all week. I just don't understand people who treat cast members like that. I can't tell you how many times I've seen Disney cast members bend over backwards to make sure people have an awesome experience, a huge part of the reason that Disney is the happiest place on earth. :-)
oh my gosh that's horrible! Thank you for telling her that she did a good job! That's much appreciated, especially after a rude guest encounter
I enjoy these videos make more if possible
thanks so much!
When I went to Disneyland I had very positive experiences with cast members. They were all intrigued when I told them I was from Australia.
They were like, "wow. What's it like there?" Etc.
Just wanted to share with you. Rafikis planet is closing next month. Oh no!!
oh no! I wonder why? and I wonder if it's permanent?
I'm also a CM @DAK, just found out today. Maybe big plans in the works.
ooooh intriguing!
Lots of budget cuts happening. The live actors in Rivers of Light got cut too. I hope the rumored Zootopia land will replace Planet Watch.