Product Management Mock Interview: Product Success Metrics For Uber Pickup Expreince

In this video, I conduct a mock interview with Aakash Gupta, a major influencer in the product management space, focusing on designing success metrics for Uber’s pickup experience. Learn about key product execution questions and strategies for companies like Uber.
Discover how to segment customers, identify pain points, and propose effective solutions. Aakash outlines a framework for evaluating the pickup experience, discussing important metrics such as abandoned rides, completed pickups, and the average time delta between estimated and actual pickup times. Learn about balancing different metrics, prioritizing the North Star metric, and considering trade-offs. Apply these lessons to your own product management career and explore additional resources and videos on my channel.
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Key Timestamps:
0:00: Introduction and guest speaker.
2:36: Framing the Uber pickup experience question.
4:00: Defining success metrics.
6:50: Discussing rationale and goals.
9:00: Rider and driver perspectives.
11:00: Designing a metrics dashboard.
15:00: Final thoughts on key metrics.
17:00: Feedback and areas for improvement
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[@kimbo5030]

Great interview, but the music/audio mix was a bit distracting

[@DrNancyLi]

Hi Kim, thank you for the feedback. I appreciate it. I will let the team know and make improvements in our next videos.

[@rd-kh5mr]

Great interview but the background music is extremely disturbing and dominating Akash’s voice

[@DrNancyLi]

Hi RD, thank you for the feedback. I appreciate it. I will let the team know and make improvements in our next videos.

[@growproduct]

Enjoyed this collab! Thanks for having me.

[@DrNancyLi]

Our pleasure!

[@ray-raym6551]

@growproduct : Can you reply here, or in your newsletter - about the danger of just measuring Avg Delta Distribution ( Minute 22:50) P1....P25....P50.....P99. and explaining that some more, please.

[@Lekhana-r5w]

I am not sure if tip would be a good metric, since tip is influenced not just by pickup experience but many other factors(personal habits, cultural differences and even the friendliness of drivers).

[@mdrakibhasan360]

Get ready to master product success metrics with a mock interview focused on improving Uber's pickup experience!

[@rd-kh5mr]

What’s the point of uploading this video when you have very noisy background music

[@DrNancyLi]

Hi RD, thank you for the feedback. I appreciate it. I will let the team know and make improvements in our next videos.