Hyundai Santa Cruz TRANSMISSION FAIL 23.000 MILES Watch Before Buying
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- čas přidán 11. 01. 2024
- My Hyundai Santa Cruz transmission failed and needs replacement after just 2.5 years and 23,000 miles of normal driving. Never towed anything and still, after receiving a warning message, I bring the truck to the dealership. Watch it all unfold as it happens.
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Many of you have asked for an update on the Blue Iguana since the transmission fail back in January. I have been out of the country for over a month so this is the first opportunity I've had. The transmission has been replaced and I have the truck back. I picked it up the day I returned from my SE Asia trip 2 days ago. I questioned the service tech about the new transmission, fearful that replacing it with the same, albeit new transmission, would likely result in the same problem reoccurring. He claimed that although it's still the DCT, they have made some "tweaks" in the replacement transmission. He wouldn't specify what those tweaks are. My guess is there were none and he was just trying to appease me. They did replace the transmission in a timely manner. In fact, it was done while I was still traveling and well before my return. I've been driving it the last 2 days and there's no noticeable difference from how it drove before. It still has the same, characteristic, herky jerky ride that DCT causes as the gears shift. I'm not a fan and would never buy one again. In fact, in purchasing vehicles in the past, I never even asked about the type of transmission, as I suspect most car buyers don't. I won't make that mistake again. It's not smooth. It's not comfortable. And to me, it just feels like something's about to go wrong with it. I have the peace of mind of a warranty, but I don't have the peace of mind that it won't fail again. I put in a claim for a repurchase from Hyundai, but after scanning and emailing them reems of requested supporting documentation, they denied my claim. Their reasoning was the vehicle was repaired within a reasonable timeframe. An offer was made for compensation. Their offer, which I vehemently rejected, was a joke that rubbed salt and acid into my wounds. So now the question becomes, where do I go from here? I haven't decided yet. I'm still getting over the jet lag and need to think about my options. Transmission quirks and unreliability aside, I like the truck for all the reasons I purchased it to begin with. But it's kind of like having a beautiful girlfriend you're crazy about, that you just can't trust. That's no way to live, especially not at 23,000 miles.
Thanks for the update! I've been following you and the Blue Iguana from the start. I bought its twin (I called him Scooter) about 3 months after yours. Scooter was great and never gave me any trouble, but a couple of years in I decided I needed something bigger. Your troubles at 23K gave me the kick in the pants I needed to pull the trigger. I traded Scooter (18K miles) for a NIssan Titan last week. I'm happy with my new beast. I hope you find your happy ride soon.
Probably a good move to avoid any potential tranny issues down the road. Best of luck with your new ride!
If you do decide to purchase something different, research, research, research the model. I went Toyota after owning GM all my life and it was the best move I ever made. I researched the brand for 2 years before pulling the trigger on a 2 Lexus purchase and I've had absolutely ZERO issues. Say you want to buy a Toyota pickup but don't know much about it, go to some Toyota discussion forums and look for owners patterns on issues they may be having and decide from there. Do not rely on Consumer Reports or JD Powers... because they are just glorified ad agencies. They really don't offer any long term reviews such as 5-10 years in. An example would be JD Powers a few years back as they made Dodge as the number 1 brand which is a complete lie. Dodge lined their pockets for that dishonest assessment. In my experience with car purchases thru the years is the less features the car has the better, repair costs can be off the charts for some features you really don't need. Less is more!
ok good thanks for the update still worry about it but now i am driving it a lots less smooth and it seam to like it :) never under 2 or 2.5 rpm and some time i give it a good beating lol but i am like you and worry that it will fail but since i dont do a lots of millage with it 3 years and less then 15 000 miles
Thanks for the info. On the verge of buying, but was on the fence. Now I'm off the fence. I get it. I have a 2004 element with 262k, all original, works OK, but it's any day the thing can die. That's why you buy new. To put an end yo the any day anxiety. I'm in love with my car too, and don't want to give it up. No transmission issues or maintenance, ever.
You went through what I went through on my 2021 Honda pilot. 6000 miles later transmission blew. Unbelievable. They don’t make cars now like they used to.
Wow that's incredible. They sure don't Jan
Aren't Hondas reliable?
@@mateofernando5066 transmissions never were except a few automatic model years only the manuals which any manual is basically reliable.
Prior to 2021, Honda used a Honda-made 6 speed transmission that would overheat. 2021 and newer uses a 9 speed German transmission. My 2021 Ridgeline is holding up with 25k miles. So, I am crossing my fingers.
@@mateofernando5066 he talking about HYUNDAI
Holly Cow, I almost purchase one 21 too, but I got lucky and got a 09 rav4 used one for almost free, so I decided to use it for a few months and its being a couple years and rans like new, no transmisión errors no engine errors, it has tons of dents but drives like new and now its almost 200k miles with the original parts.
A 2014 kia optima Engine failure at 86,000 miles. Mind you, it was inspected for possible metal shaving while the engine was manufactured in Georgia. Thank God, due to the huge recall, my engine was replaced. Warranty was up to 120,000 miles. Another recall came up for a software update on the knock sensor. Now I have a lifetime warranty on the engine.
My brother who’s been a mechanic for 35 years said that the less computers you have in your car, the longer the vehicle will last and repairs shouldn’t be a hassle as long as you take care of your vehicle. I vote for bringing back cars without the fancy tech.
Elon Musk will be laughing at this and want even more needless tech.
I agree, I don't need any of those gadgets so I still drive older cars. TPMS is $200 to replace all 4 after the car is 10 years and not replacing, just disabling the warning light bulb. What happens to airbags from an early 2000s model that has never been in a wreck while "new" cars have safety recalls from "faulty" airbags
That is 100% incorrect !!!!!!!!!!!!!!!
There are MILLIONS of Chevy 2500 pickups on the road from 2000 to current, with many onboard computers (modules) with 200K 300K miles !!!!!!!!!!!! Your vote for no computers falls flat. They do everything from fire the coils, to shift the transmission and talk to the internet !!!!!!!!!!!!!!! Buy a 1970 Chevy pickup with the fuel tank behind the seat.....LOL!!!!!!!!!!!!!!!
The public only buys tech cars today. That's why manufacturers produce them
disagree. The airlines are the PERFECT example of computers and networks making planes more reliable.
Name a car that doesn't have computers in them, in last 15 years,
My new F150 grenaded the first engine at 1,315 miles. Ford refused to give me a loaner, which actually forced me to go buy another vehicle, because it took 4 months to get a new engine.
That new engine burned a hole in a piston and valve at 30,925 miles. They have absolutely no clue why, which is scary as hell since it could happen again any time. This replacement only took 10 weeks, luckily I still have the other vehicle I bought when the first engine blew. IMHO none of the new vehicles are built with any quality control, yet prices keep skyrocketing and the union workers demand more money to build garbage.
I feel for you. Makes me appreciate my city having 24 hour bus and train service.
@alexanderkennedy2969 I actually been using public transportation for the last 35 years but recently got a car. I have to say the convenience of a car outweighs whatever public transportation and whatever uber offer xD
@alexanderkennedy2969 i would rather have good public transportation and not depende on my veahicle haha
@alexanderkennedy2969I’d love if my city had good public transportation too.
@alexanderkennedy2969 If you have good public transportation your car taking a shit wont be as painful. Plus you can save on gas and insurance.
So sorry for what happened to you. I had the same exact vehicle and just traded it in for a Subaru.. I had 12K miles after a year, but I felt nervous about keeping it after hearing about transmission problem. But, my tailgate did fall off by just touching it. Thank you for your videos ❤
Good luck with the CVT in the Subaru. Just had my 2014 Forester hit 123k and transmission is DEAD. And I traded it for a Santa Cruz as I miss my 04 Baja. :) Fingers crossed on this transmission.
I love the defensive service advisor. The FACE of the dealership decides to come at you with an attitude. I used to be a waiter...worked face to face with sometimes upset customers. The FIRST thing you do is sympathize with their plight. That diffuses the situation immediately. I'm 44 years old and I've maybe worked with one good service advisor. The rest have been absolute dopes.
I work at a Hyundai dealership the normal ones are pretty good but with the turbo engine you get a dual clutch transmission instead of the normal 8-speed auto. There’s an update we do on some of them but my pal across the way just replaced one on a Santa Cruz the exact same color as yours with only 14k miles. But yeah the typical trailer hitch recall I do those all day some days there’s also a common problem of the taillights developing moisture. Hyundai/kia dual clutch transmissions have always been notoriously unreliable and shuddery ESPECIALLY on the veloster
Meanwhile my 21 sonata n line with 62000km is still going good luckily I’ve done that update otherwise
@@davidg11134 now that you mention it I don’t think I’ve ever seen any of the newer sonatas have any real issues 😂
I have a 2014 Hyundai Accent and only had to replace a crankshaft position sensor for about 320.00 and a minor oil pan drip.Those have been the only issues after 9 years.
those are called out liars lmfao
To get you an understanding of Duel clutch transmissions, it’s basically a manual transmission that has a computer to tell it when to shift. A duel clutch transmission has two clutches but it’s a wet clutch which means it has automatic trans fluid covering it up to protect it from heat and friction. A manual transmission has one clutch and it’s a dry clutch setup. It’s doesn’t have fluid on it , and you shift the transmission yourself. Over time it’s usually 60,000-100,000 miles the clutch in a manual transmission needs to be replaced because the clutch will start to be worn out by then. A dual clutch automatic transmission will eventually go out more or less the same, now Hyundai been playing with duel clutch transmission for over 10 years now since the 2012 Veloster and they had problems with it. Ford play with dual clutch transmissions with the Ford Focus and the Escapes and they have a lot of problems with it and they eventually totally went away from it. Dual clutch transmissions are a problem and I recommend when you get one, you should do some more outside research on them because there are many many problems with them in the past and even today.
As long as we're giving lessons about transmissions we should emphasize that it is a DUAL clutch transmission, not a Duel. A Duel would require pistols
@@lanemorrow7417 auto correct and auto fill in always gets me lol
@@micahhill4786 I call it AutoIncorrect for a reason 😁
I bought my 2017 Prius brand new and now with 230,000 not a single issue and I really am being honest. It’s ugly, slow but you know what it’s reliable. That’s all I can ask for.
I've got my 2008 Yaris and its paint is starting to look pretty sad. Starts up every morning. *knock wood* Both door speakers died, radio volume knob is on the fritz, and all the TPM sensors died. Santa Cruz is like the reincarnation of my 1999 Sportage and I'm very tempted to release my Blue Bee to someone's beginner driving grandaughter.
Yup and made in Japan!!!!! That's the difference
But it's a priest, yawn
Read the comment below yours...New Honda transmission blew at 6000 miles.
I bought my 2024 RAV4 Hybrid and it's dead reliable and going to outlast almost anything on the road. Oh and it's beatiful in white color and black clading, it's fast and .... yeah buddy shoudh've bought RAV4 instead of Prius. 🤣
That is unacceptable. At this point, I would sell it and move on. Unless the transmission is completely redesigned, it will fail again, probably without the warranty. If you like this type of vehicle, although not as cool as the blue iguana, check out a Honda Ridgeline. Honda sells them in a very similar color as your blue iguana. The color is called Diffused Sky Blue!😎
This is kind of crazy. I was looking for used ones online for the last couple days. Was thinking about moving forward with it but after this video, I definitely will be looking elsewhere.
This is mostly a problem with the turbos, my 2022 SEL has been amazing 60k miles on it no issues.
@@connortasker3620
I just bought a used one with 31k miles last month. Went on vacation for a week, came back went on a ride to the supermarket, and engine completely seized/locked up on me on a red light. Ignition doesn’t even crank. Currently waiting for them to even diagnose my car… it’s been three days and they still haven’t even diagnosed it 😂. They thought it was the battery but the AAA guy already tested the battery and told me what the issue was. Said he’s seen it happen before and that the engine locked up. I really liked that car man. I’m debating on staying with it or not. I already got a few accessories mounted on, changed the headlights and everything only for this to happen…
Good thing is, if it’s the engine; I still have warranty. So I’d technically be getting a like-new car 0 miles for free.
What's REALLY hilarious in this video is the HYUNDAI ad with "Americas Best Warranty" ! LMFAO
But they replaced it right?
I can attest to the Tacoma, I had one for about 9 years. It was a 2004 and had 200,000 miles. The only reason I had to get rid of it is I hit a deer and totaled it. Never any transmission problems EVER, in fact no engine problems at all. Toyotas in general are solid and last.
I had a 2003 Toyota Tacoma 2.7L blow a head gasket at 90,000 miles. It cost me $1500 to repair. Sold it to my Dad and it lives on.
I don't know but I've been a long time Chrysler owner never had any problems I bought a Toyota and it's been nothing but a headache I will never buy another one ever again! The amount of money that I have poured into this car is ridiculous.
Yeah but your spending big money for all crap with a new face
Not anymore. New tacomas stink. Look up their reliability. They rank 7th out of 7 for midsize trucks. Things change
@@billricheter5678 I had a friend that bought a Tacoma It was riddled with problems and it started rusting really fast they ended up buying it back then he bought a Dodge Ram he hasn't bought anything else since!
My Buddy had a 2015 Santa Fa 2 motors go bad 1 transmission replaced. When the second motor failed he traded it in for another vehicle at the same dealer. He bought a used Dodge Journey. He was very upset over the constant hassle with Hyundai. He just couldn’t deal with it anymore. All of this happened under 50,000 miles. This really hurts when he owed more than the vehicle was worth. It’s a financial pain he has not forgotten.
I almost bought a Hyundai Genesis but decided on a 19 journey gt
LOL @@manuelsmiley7125
Hyundai has the worst dealership service ever
@@manuelsmiley7125 Consumer Reports hates the Dodge Journey, how do you like yours?
@@martinchen3838 it's basic, has a big modern v6, fully loaded and affordable.
Sounds like they're not making them like they used to. I had a 2006 Hyundai Sonata that I drove the heck out of then I sold it to a friend and she's driving the heck out of it. Never a problem!
Ok, I am done with liking so much this Santa Cruz.... So sorry for your hussle, and so much appreciate keeping us informed. All the best to you, Terry.
Oh man! Thank you so much for this video, i was a hair close to get one. Thankfully i have a friend called me that he got a ford maverick for me. Im sorry about your situation, hopefully you can get a reasonably solution soon.
When I heard you say "DCT" that's all I needed to know. Good luck.
I just watched a video a few days ago from someone who runs a car dealership. He was dropping off a 2021-2022 Toyota Camry to a service center for a new transmission, then said he’s been seeing an alarming spike transmission issues from all brands model year 2020 and newer.
@alexanderkennedy2969 I heard of a few with RAV4 and Camry models when the updated versions came out. I think that was 2019 for the RAV4 and 2018 for the Camry. Toyota even issued a small recall for the RAV4 regarding it. When they’re making so many cars, some are destined to fail. Even Toyota makes a bad car now and then
I saw a video of hyundai and kia cheaping out on immobilizers and people starting cars with USB's. Nothing like that Korean quality. Now insurance companies won't insure them 😂😂😂😂😂
@@marco.morel04 yeah thats true one of my coworkers had a engine failure on a toyota camry but there was a recall on the engine so they replaced it for free... that was surprising to hear its rare but it can happen.
Good luck 🍀 I hope this gets resolved quickly
Oh, Man what a drag.........so glad you did a video! Also don’t forget to not pay any attention to manufacturer oil change interval recommendation......5000 miles,6 months minimum using full synthetic oil. If you have the oil changed somewhere other than the dealer, Make Sure to keep all receipts! They will not cover engine problems under warranty without proof.
Looking forward to updates, thanks!
T, I’m so sorry to see this has happened. Hyundai and Kia are not known for reliability. The Blue Iguana is a pretty truck, but….next time get yourself something made by Toyota or Subaru, Lexus or Acura. That rental looks like a doozy!
Nothing is made like the old days, our cars would go for 14 years without these kind of problems.
Appliances are garbage, my 2 year old LG refrigerator had the compressor go up, replaced it, lemon, replaced again, worked. We were without a fridge for 2 months this past summer. Can you imagine that inconvenience? I’ve had to replace washing machines, dryers, stoves, water heaters, etc, after a few years. Crap. 😂
Thanks to this video, you talked me out of buying Sant Cruz Limited with DCT.
Thank you for this review. I've been looking close at midsized and compact trucks lately and these transmission issues seem to be a frequent thing with the Santa Cruz. Your review just solidified the fact that the Santa Cruz is officially crossed off my list. Once again thank you and keep up the good work.
I have a 2010 Fusion Sport, 274k miles. Runs and drives great!
Had a Santa Fe with the same dual clutch piece of crap transmission. When they started failing, Hyundai had no idea, no parts, no loaners and I was moving out of state. So I just traded it in with less than 10k miles because I could not afford to be stuck in the middle of nowhere with no fixes and no loaner. If not for the transmission issue, I would still own the car today as I loved it.
Wow Thank you for your story. I was thinking of getting one.
In 2006 I paid $42,000 for a new Infiniti. At 75,000 miles the transmission failed and would have cost $10,000 to replace. Infinity did nothing, offered nothing, and a new transmission would have had only a 1-year guarantee so I decided to junk the car and will never buy another Infiniti. New cars are junk and manufacturers don't care.
Sorry to hear that Terry ! Am sure thinks well work out stay positive. I know the quality does not seem to be the greatest nowadays. With some makes apparently! ❤😊
Thanks Allan!
Sorry about what you are going through. It seems like no manufacturer is building a good car these days.
Wow, only 23K, not good! Keep on them, solid video.
Thanks Mac
This just happened to me on my 2024 Acura TLX Type S with only 2400 miles, my MDX type S has been going strong however. I also have a 2023 Santa Cruz, and I’ve always owned Hyundais, don’t make this put a sour in you on the brand, Hyundai has improved significantly, and as a tech for them, I can attest. The DCTs have improved significantly, however, some have had issues, but this is unfortunate…
From what I have read regarding DCTs, the lack of a torque converter has been central to their problems, particularly, their overheating in bumper-to-bumper traffic. My understanding has been that designing them with a torque converter (for low-speed driving) would lead to a decrease in mileage of 1-2 mpg, thereby defeating the purpose of higher mileage inherent to DCTs. At this point, the automotive industry should consider a change in their design. The shuddering of the vehicle under low speed is unnerving!!!
Mr. Vlogger, I feel your frustration. I believe it was mentioned you have a dual clutch tranny.? ( Ford has had several issues with this design) Never the less, I am 80 years old and have purchased many new vehicles for my family and my carreer provided myself with a new car every 18 month for 35 years. Today, we all drive Toyota. The only time we ever visit the dealership is for oil changes and basic maintenance. Good luck with your tranny, hopefully it will serve well.
You handled the service drop off situation so well- like no, obviously I didn’t make an appointment for my transmission to break down out of nowhere 😂
I mean he was going to get the same answer anyway without being a dickhead.
How did he handle it well? He had to back off and start saying 'oh I dont mean to be like this. Your jobs hard too, yadda yadda.' The employee would of went over options without him beating his chest like that. People who act like that towards custumer service seem to live in lala land where they think that their bad attitude gets them special accomodations.
It doesn't. It just you spreading your bad mood to everyone else.
GLAD YOU FOLLOW THROUGH WITH THIS PURCHASE!
Hang in there buddy. I know it's frustrating.
I hope you resolve your problem the best way and soon I just got the 24 limited and started worrying about
Sorry to hear of your vehicle's transmission problem. It was you that sold me on purchasing my wife's Santa Cruz. However I did watch many videos and read many reviews and opted to stay away from the DCT and purchased the SEL without the DCT. So far we are satisfied with the operation and performance of the vehicle. I hope Hyundai is picking up the cost of the rental as they cannot offer a loaner while your vehicle is in the shop. GOOD LUCK and hope all goes well.
I think you're ok with the other models. Seems to be mostly this one. Thanks Al and good luck with yours!
My problem is when the service person asks if you have an appointment. Yeah the $50K vehicle that you I purchased without an appointment and had been recalled and inspected by the dealership and deemed ok, just crapped a transmission at 23K miles. You want it fixed and need a loaner vehicle until it is repaired. Sorry man it's the Brooklyn attitude coming out.@@BarefootVlogger
I'm with ya Al. Had to contain mine.
Sorry brother, I feel your pain.
nice video i never watch blog type stuff like this but your pretty entertaining
I have a 2011 Mitsubishi Outlander with 145k on the CVT transmission. Just did oil
And transmission oil service. Never had issues.
That’s wild. My wife’s sonata we bought with 5k miles we’re at 46ish and no issues. I believe the sonata has a dual clutch as well, but we’re a 7-speed version.
I’m so sorry. I know you are upset…I love that rig, but I am a forever Toyota girl. My car is a 2091 with 196,000 miles. I have not had any issues, except normal upkeep.
They are very reliable
That's the gospel sista!
Toyota guy here with you! 2011 Tacoma with 201,000 miles. I had to get a new drive shaft and control arms a few months ago. However, better than spending $40k these days. I will say though I like the Santa Cruz look the reason why I’m looking and exploring this vehicle.
My previous car was Hyundai Azera limited, the transmission died on it at 47,000 miles. Cost me $3k to get it replaced, it left me jaded toward all cars with traditional transmission with tons of gears.
This is why I buy manual transmissions. Though it’s getting harder to find manufacturers that make them unless there a sports car and you take a little hit on reselling because no one knows how to drive them
I have a 2022 Palisade with a Dual clutch transmission with 55k miles on it and no issues so far. I did have 2 recalls, one for Tow Hitch wiring harness and the other was for defective wiper blades.
Oh No Terry.. Hope everything works out..Maybe its time for a new car? My Blue Lizard 🦎 still has the glunky DCT transmition as well (which they say its normal). I only have 15,500 mile hopefully when i get to 23,000 i dont get the same issue. HYUNDAI needs to see this is a trend and need to recall all DCT Trans. and istall new and better ones. Good Luck Barefoot.
My 2016 Hyundai Santa Fe transmisson shifted roughly at 75,000 miles. I used the D mode and did not do the fakey "manual" shift. Yes I did tow occasionally, but well within the 5000 lb total limit. The dealer said I needed a new transmission, but the warranty claim was denied by Hyundai. Then the dealer story shifted to say the transmission wasn't broken. Nice 6 cylinder AWD SUV, great power, handling, braking, interior, strong gas mileage. But weak tranny. Their tow rating on a new V6 SUV has a string of asterisks and footnotes. I traded it in for a V8 Ford F150, now that's a real tow vehicle, even if it's overkill for what I tow. I'm disturbed that you had issues without towing at all. At least they honored the warranty for you. Good luck!
My 89' Hyundai's piston gave out at 89k miles in 1998 at 10pm.
That was last Hyundai. The new ones look nice; however, given current news of their issues, looks like nothing's changed.
Many stuff has changed.
Hi Terry! So sorry about your car troubles. Once it’s fixed I would trade it in. Get a Toyota 😊
I’m very happy with my Mazda that I’ve had for over a year!
You are acting like new Toyotas don’t have issues
@@bradleyscarreviews since you don't know. Most CELs on a Toyota are more like a suggestion. In other words, fix it if you can. If not, be prepared to drive it for another 100k miles.
Avoid Toyota unless it's it made in Japan but all the new vehicles are made in Mexico now..... nothing but but recalls....get a Mazda made in Japan....
Im driving a '23 Night Edition in Hampton Grey. So far so good. Im at 7500 miles, and 10 months. The DCT seems okay so far. I am having some moisture in the rear tail light on the passenger side. My plan is to pay it off over a total of 48 months, then trade it for a Ridgeline. That's what I probably should have done in the first place. Plus to get an appointment for an oil change, i have to call six weeks ahead at my closest Hyundai dealer. I drive a Honda for work. Going forward, that's all i will buy again. It will be Honda for me for all my future vehicles.
god i respect u i truly do. I adore the way u assert urself man. wow. thanks for empowering me bro
Well, I have a '24 Night with the DCT. Here's hoping they got it right on this year's model lol. I love my truck
Sorry you gotta go through all that, hopefully this solves the problem for good and you can just look back and like "that sucked but hey, its good now" and stays that way!
I know you miss your truck already brother
Yours is 2 iterations newer than mine so might have gotten the bugs out. I broke my own rule: Never buy the first year of a new model. Thanks brother
@@BarefootVlogger I did the same with my last vehicle, hope you've got some news on when you're getting it back! I keep checking back to see if you've posted a new video
they haven't changed anything lol. it's still crappy dct. sell that crap and buy Toyota! the only reliable car from Hyundai/Kia is Palisade.
What’s even worse is they SAY that your getting a new transmission. Problem is you never know. More than likely it will be a remanufactured unit and your getting the same unit all over again.
That's why I love my Tacoma. It's outdated, slow, but goddamn it's reliable. I trust it.
New sub I like your jive I 😂 my azz off when you went off on that guy who said you need an appointment.
My Dodge's transmission has 278,000 original miles. It shifts as smooth as silk. It's 22 years old.
@alexanderkennedy2969I had to put a new transmission solenoid, filter and fluid in it at 200,000 miles/ 14 years old. Otherwise it's still original. The engine is also minus a timing chain.
@alexanderkennedy2969I probably should change my fluid and filter. It has 78,000 miles now. But it is still nice and red.
Think Terry needs to invest in a Toyota Tacoma or Tundra. That would be awesome.
I love the looks of the Santa Cruz but I bought a Tacoma. They are priced similarly so I had to go with the more reliable choice. I still prefer the looks of the Santa Cruz though.
@@josephstarnes8747
Smart choice.
Wow,
My Santa Cruz has 14, 400 miles on it. 😢
I hope this isn't my fate and the Hyundai dealer in your case wasn't being too helpful at the outset. Don't apologize either. He would have sent you home with the vehicle in serious trouble.
Unbelievable!!
Im sorry you went through this ordeal.
I wish it could take a regular 8-speed transmission.
Most of the problems with these DCT trans arise from that they do not have a torque converter. This is essentially a computer-controlled stick shift. In traffic, most notably, they tend to overheat.
Well, guess what, I just read Honda designed a DCT with a torque converter in their motorcycles. Maybe that technology can be applied to the automotive industry. It would sure solve a serious problem.
On my 2023 Santa Cruz check engine light turned ON at 8000 miles ! I never expected something like this , went dealership some sensor about temperature control but they hadn’t in stock now is more than 10 days still no part
Sorry Terry, 23K is too soon for transmission problems. The fact the service area is booked means that they have problems. The most reliable cars Toyota, Honda and Mazda. But I've been hearing that the latest models are not as good as older 2000-2008 models. I have a 2019 Nissan Rouge and the weak spot is the transmission too. CVT. but so far after 40k no problems.
Probably after they replace the transmission you hopefully will be good for at least 100K.
Hope you're right brother! Thanks Arnie
Change your Nissan Rogue CVT fluid every 30,000 miles for the longevity of that transmission.
@@dvader3263 This. The nissans of today have gotten more reliable than the past when the cvt was introduced.
@@dvader3263Thanks for the advice. I'm at 35k so when I go in for my next service I'll have them change the fluid.
glad i watched this video..have been looking at some new hyundias...at going on 67 in aug...i will just keep my 2013 rav4..little over 50k smooth and no problems ..one of the better videos about owners reviews..thumbs up
I bought mine because of you. Had mine for about a year now
I was wondering what happen to you love you videos,I have a 2023 SC sel ,1200.00 miles no problem,good luck keep us posted.
Thanks David and good luck with yours! I think this problem is mostly with the LTD so hopefully you should be fine
Is that one thousand two hundred miles and no tenths?
Been there, experienced that. Still continue to have an issue with my new Dodge Ram, 24,000 miles that the dealer wont admit has a problem with the third brake light leaking. Floods my truck every time it rains. I have to fix it myself. Tried to fight with them to no avail. What happen to American-made pride? You handled it like the class act you are Terry. I hope everything works out for you brother.
Well said Don and thank you for the kind words my friend. Onward and Upward!
Geez. What a hastle. It's literally only a few years old. What a pain. Sucks that you had to go through that.
I'm sure the dealers are feeling the pain too. They don't make the cars and they probably only care to push out numbers & commissions.
Having to report back to Hyundai, get approval, and then start the process of fixing things. Weird how they first mentioned a software update and then called back to actually replace the transmission.
Well said
Not weird at all. They are gonna try to "weasel " out of a MAJOR job if they can do a "band-aid" fix!
For 50k you’re better off going to a luxury dealer that will take care of you. Issues are bound to happen (maybe on some brands more than others) but the customer service is what makes it bearable. A higher end brand will offer a loaner and if they don’t have one they will pay for your rental.
I disagree. Luxury car brands are not immune to this. Their marketing team makes you think this though just cause you're paying more doesn't mean you'll get everything you want.
@@soulsage1984 That, and you're not getting anything for $50K at a luxury dealer!
I've owned Toyota and I've owned Lexus (most recently). While the Toyota dealers were good with service, it was no comparison with Lexus. Lexus comes to my house, picks up my car, and leaves me with a new loaner. My experience with dealership repairs has been minimal, however, because those 2 brands have been very good to me and my wife over the last 18 years (unlike the MANY new Chevies I owned years ago: each car had major problems - real junk!!). But, to part of @soulsage1984's point, I'd never own some luxury brands because they have poor reliability.
@@mikelemoine4267 simply not true
@@Stantep So what can you buy at a luxury dealer for under $50K then? It's getting hard to find well equipped mainstream cars for $50K let alone premium luxury brands so I'm curious as to how you came to that arguement?
Reminds me last year my new 2023 Acura Integra had problems. Capless fuel nozzle had a crack causing a check engine light, squeaking in the door pillar that took a week for them to fix, doors that rattle when you turn the audio up, sticky steering wheel, seat cover clips broke in the back and the replacement color didn't fully match, computer error whenever I'd use the remote start. The seats also hurt my back. Got rid of it after a year / 7400 miles for a CPO 23 TLX which I haven't had any real issues with 3 months in. Fingers crossed.
Had my transmission replaced a little after 3000 miles I feel your frustration. Sticking with manual transmissions from Hyundai from now on
Purchased a new Hyundai and never again. Steering Wheel peeled after 10k miles , radio replaced after 3 months and engine burned oil after one year of owning. Returned that garbage after lease . Everyone I know that owns a Hyundai regrets owning one. Hyundai and Kia reliability is just not there. Beautiful cars to look at but not worth the headaches.
Sounds like it’s better to lease them than to buy them
All of my Hyundais I’ve owned have been reliable.
We had a 2016 tucson with the dual-clutch transmission and never again for a dual-clutch, hyundais traditional 8 speed transmission is been great .
Mine failed at 13k. Someone could have crashed into me because it suddenly stopped in the middle of the freeway in Chicago. Lucky it was rush hour. I loved this truck design.
Had the DCT on my 2015 Acura TLX begin to fail and I traded that back into the same place I got it from LOL, but I got something worse, a Subaru Outback 2016 3.6R, it had 116k on it and the engine took a nosedive, I only owned it for 4 months. Now I lease a 2024 Toyota Camry SE and not looking back.
I just bought a used 2022 Santa Cruz SEL on December 27 with 31k miles and three days ago after I came back from a week vacation, I went out for a drive and the engine completely blew! Like I’m talking, seized engine. Left me im the middle of the road. The car was certified inspected when I bought it. I haven’t even done the first payment and this happens. Thank God It still has warranty though. Had to tow it to Hyundai Service Center. Just very upset, I really like the body of the Santa Cruz but this is unacceptable. At least they didn’t do me as wrong as they did you to taking an Uber home. They gave me a new 2024 Kona to use while they fix my SC.
Glad you made it home safely. I understand cars having problems but NOT with this few miles on them. Unacceptable is right. Good luck and keep me posted.
Had a friend from southern Mississippi with a new Hyundai that chugged an entire motor. She was without her car for 6 months waiting on replacement parts to come in. Luckily they provided her a car but what a hassle.
I have a 2022 Cruz . 11400 miles. same transmission replacement. 4months an 2 weeks later. fixed , will sell asap.
No, don’t sell, they replaced it with the part that affected the tranny. It was a supplier issue. It has been fixed with your new transmission. I know as I am a Hyundai tech.
Back when I was living in Orlando my Infiniti transmission went out while visiting Tampa. Luckily I was still under warranty
It will definitely ruin your day proman. Glad you had it covered brother
Oh no I worried this might happen as I have heard stories of others breaking on the Elantra.
There was a class action lawsuit filed against Hyundai for "Veloster" DCT issues. I believe it was for the 2017 Veloster. Don't know the results of that case.
Ah Terry, I feel for you brother. I know it sucks, but now you gotta play the game. As long as it’s under warranty you will be taken care of. Like in the movie Anger Management remember “Goosefraba “ was the calm word. Good luck my friend.👋🏽
Thanks sb!
Hyundai's and Kia's come with a 10 yr/100K mile warranty on the powertrain. Looks like, in this instance, you're gonna need it. (I would never call this vehicle a pickup truck, c'mon) All that piano black shit in the interior kills it for me.
At least you didn’t drop the f bmb. I had similar issues w dodge dealership on a lemon Gladiator I had for a short time .Thanks for sharing was thinking of picking one up .After a few reviews Changed my mind on the SC also notice the SC is way pricey than the other model Hyundais for what it is you know if the XRT is any diff.
My 2014 Acura MDX was sold after giving me so much headaches. People automatically think Honda and Acura are bulletproof, but the truth is only Lexus and Toyota are bulletproof. I mean the ones that were manufactured from Japan only. US manufactured doesn't count.
Can't wait for part 2 when it happens again at 46,000 miles. Maybe a better idea would be to duct tape a couple of actual blue iguanas to your feet, and let the poor things carry you around.
I just looked up your video. I have a 2023 Santa Cruz and the transmission just went out in mine at 19,900 miles.
This is exactly why I bought the non turbo model with a 8 spd auto. I did not trust the dual clutch.
Sorry for your hassle. Hope it gets replaced timely. Keep us informed.
I still love my Santa Cruz and hope to drive it well into retirement.
I'd love a Tacoma but not worth spending $10 to $20k more.
Sorry this happened to you T. hopefully everything works out. onward and upward.
Thanks brother!
I feel bad for people who buy Hyundai and Kia vehicles and this happens. I owned two Hyundai's a 2014 Hyundai Elantra and when I traded it in it had 127,000. Then I got a 2018 Hyundai Accent. Both vehicles were awesome. Now, I have a 2023 Toyota Camry LE brought it a little over a year ago. On 1-2-23. I'm Loving❤️ My Toyota Camry LE.
Should have bought a FORD!
@@rjdavis7503 Ford Was My First Car. 2001 Ford Focus SE Tan/Gold Whatever Color You Wanna Called It.
Car problems and computer problems....the worse and most stressful. I don't have a Hyundai but just curious what some folks go through.
Edit: And you're right, it's an EXTREMELY inconvenient thing. It's a lot of waiting, a lot of talking to folks you don't have to or even want to, a lot of automated phone systems, a lot of back and forth, asking the family to drive you there, taking your time off work, filling out a crapload of forms, repeating yourself to people. And this is if things went relatively smoothly. Seriously, cars aren't made what they use to. You should see Ford, dude got his car in the shop for MONTHS and they wouldn't even let him borrow one in the meantime. What a load.
Once they put in that new transmission, he's good to go for at least another 20,000 miles.
Have you thought about maybe trading for a Toyota? They pretty much rule the industry for reliability, I switched 10 years ago and haven't had any failures since new.
Yeah, these "Korean" cars are popular because they are SO cheap to buy. I would rather pay a little more for a Toyota and have a vehicle that I can depend on!
@@TheOzthewiz I have a 2016 Civic touring ZERO issues 8 years, and my new 2024 Honda HRV that is a beautiful SUV. I paid for them yes, but you get what you pay for. Only have the 24 HRV because my other 2017 CIvic was written off by a T bone ( not my fault )
Honda, Toyota, Mazda, Subaru or nothing.
I had an issue with my Santa Cruz with the transmission, it would drop out of gear. There actually was a recall on all Santa Cruz vehicles for my model year. It ended up being a software issue that would basically destroy the transmission. I haven't had any issues at all since that update was applied. I had the normal transmission, not the dual clutch. I was a bit nervous about the dual clutch from the getgo. There is definitely something going on with these dual clutch transmissions, it isn't just Hyundai. I remember reading about many mechanics were puzzled as to why Hyundai elected to use them in the first place. Good luck in the future!
Very true. Who would've thought to investigate a transmission before buying a brand new car. Learned a big lesson. Kia is also having a huge problem with them. Amazingly, even with all these now well-documented problems, Hyundai has actually included a DCT in its new Santa Fe model. Absolutely insane.
This is what happens with Hyundai Kia products. You get a lot for your money, and then at some point you realize you really haven't. Inconveniences and recalls galore, plenty of time at the dealer later, no savings or fancy tech crap can make me want to buy a Hyundai. Only (older especially) Honda/Toyota in my driveway, no regrets.
The dealer really has a way with customers
What an unbelievable hassle at that low mileage that’s insane. Everyone always says Hyundai is the most reliable carmaker. Wow!!
When they made them in South Korea . . .
My first Hyundai I ever owned so not a good start for me Nik
No offense but, Hyundai doesn't hold a candle to Toyota/Honda.
@@charley95sheridan44 I had a 5-speed Corolla, which turned out to be a POS. Maybe it's just hit or miss with vehicles. Though I do think South Korean auto workers are more conscientious than most American ones.
@@charley95sheridan44 or Mazda
My coworker bought one of these because he wanted a truck with better gas mileage for his commute. It had so many problems and the dealer gave him such a headache he wound up going into town and buying a Chevy spark just to get a working car for the time being. I’m very surprised to see people championing Kia/Hyundai quality like it’s a Toyota or Honda. Kia is managing to make a Chevy spark look reliable!
DEALERS ARE NOT DOCTORS, YOY NEVER NEED AN APPOINTMENT! The service department man was a total jerk. I am glad I found this video. I was considering Hyundai Santa Cruz.
Hope it gets all fixed !! I had the same experiences w Hyundai . I had a 2018 Kona . By 50k the car was literally falling apart !! New motor new transmission . ! And dealing with the dealer was horrible and I had the same thing happen even having the full warranty . ! I ended up getting a new Mazda soon after and couldn’t be happier . 😊
Mazda is real nice I hear nothing but good things about those
@@ourgreatsurrenderinchiefjo4245 Better than many brands, but we all know that no vehicle is immune to potential issues.
Glad it worked out, 1st lift should of picked you up on their lot instead of the grass. Anyway,
my car has that stupid on/off button, look up how to stop it on yours.