$60,000 to replace battery // 2nd IONIQ 5 case confirms battery price!
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- čas přidán 8. 06. 2024
- This is a Motormouth couple car video discussing the cost to replace the battery in 2022 Hyundai IONIQ 5. A second IONIQ 5 owner in eastern Canada also has a battery protection cover scratched, the owner was also told the battery needed to be replace for more than the cost of a brand new Hyundai IONIQ 5. This is a cautionary tale to not only EV owners and potential owners but also other manufacturers, that these kinds of costs are much more than consumers are expecting to pay. We also have a response to our first story from Hyundai Canada about damage, costs and plans for the future.
- Auta a dopravní prostředky
THIS is investigative journalism! Hat off to the both of you for not shying away from saying the right thing out of fear of losing your relationship with Hyundai/Kia. You both are great!
Motormouth is going to be blacklisted by Hyundai, they'll never get early access to Hyundai products anymore.
who cares, hyundai/kia is a terrible car company. stay away from them. we don’t need hyundai/kia reviews.
I wouldn't say Hyundai cars are bad... I've had a number of ice cars and overall they were and are fine...I'd say much better than anything domestic, if you can call them that any more, has to offer. I am curious as to how expensive a battery replacement on the domestic brands would be.
This what happens when you tell the thruth. I will not buy Hyundai period.@@noseboop4354
Kia/Hyundai are a terrible car company that look for any reason to deny warranty claims. Don’t even consider them if you’re in the market for a new car.
This has to be a PR nightmare for Hyundai. In the first case, they wished that they had been able to enter the discussion before the insurance company wrote off Eric’s car. This second case would appear to show that it would not have made a difference.
I don't think customer have been treated correctly. First they said they don't have a problem and they cost of battery is in line. Vw comes out cheap in cost. Then they wow to fix. This means they have problem. This should go to canadian competition bureau.
Great point! The foxes are in the hen house and everyone knows.
Their customers have worse nightmares. They have to pay double insurance for the next 10+ years. The cost of insurance is already too high.
They've survived burning down more houses than Tesla has had fires FOR ANY REASON so I guess they're a PR juggernaut.
It SHOULD be a PR nightmare for INSURANCE COMPANIES, TOO!
You can add a third case to the list, I live in France and this just happened to me.
I left my car for a few weeks at the dealership to check on a cooling fluid leak, they got back to me and said Hyundai refuse to take it under warranty and the estimate for the repairs is just under 50000€, which is about 54000USD/73000CAD, quite a bit more than the 44000€ the car was worth brand new.
My case may even be worse because the technician that worked on the car told me a doesn't understand why Hyundai is refusing to repair it under warranty as he didn't notice any significant damage.
I worked at a Arnold Clark UK Kia dealership, checked out the prices on the E Niro batteries around 40k to replace.
I was sold on the sleek design and performance of the IONIQ 5, but your in-depth look at potential battery replacement issues, beyond the usual glossy car reviews, opened my eyes. Finding content that prioritizes transparency and honest insights about ownership costs is refreshing. After all, buying a car is a long-term commitment, not just a flash in the pan.
I was seriously considering it as my next car, but you guys made me realize how crucial trustworthy post-purchase service is. It's more than just aesthetics and horsepower when it comes to such a big investment. My wallet and peace of mind need to be confident too. Nice one! I am for sure avoiding Hyundais..
Other EV vehicles have the same issue. All EV batteries are placed in the skid pan under the car. Better have good auto insurance.
I'm in the same situation. I'm in the market for a new car, and this car was a serious contender. However, this story has changed my mind, and I won't be going with Hyundai cars anymore. I currently have a Volt that is 10+ years now, and it's starting to show it's age. I like the convenience of a rechargeable car, but I just can't seem to find a good all-electric EV or plug-in hybrid option...
I imagine the disposal fee on these batteries would be astronomical.
I’m avoiding EVs in general. So much is wrong with them.
@@gg80108 Well, there's a huge problem when the battery is worth more than the car itself. Nobody thought about that. Stuff happens & if insurance won't cover battery issue...that's a huge problem!
Allow me to add. ATTENTION Hyundai Canada. Watch your sales drop significantly in 2024. No customer in their right mind will ever buy an EV from you if they find out about this story. Good job Motormouth for telling this as it is.
That’s good because Hyundai Ca have sold their quota for the year 2023 and don’t want to sell any more. They are literally creating an artificial shortage. I have no idea why other than they are covering up poor R&D and low manufacturing capacity
Don't count on it! What did Barnum say about a sucker being born every minute? 🤔
Boomer crying into the abyss…
Fortunately for hyundai, most people don't buy hyundai, and most people don't follow tech trend, must less watch news. If this story isn't flashing on their social media feed, they don't care.
@@bobbymoss6160 it’s also completely misrepresented what happened here. Hyundai was trying to basically give them a new car so they totaled the battery due to the damage to the housing. Classic boomer vomit.
You two blew the lid off a huge hidden problem and saved an unknown number of people from let's face it (being ripped off)! Your channel is known worldwide now congratulations 🎊
Watching from Australia and not gonna buy a hyaundi or kia EV now
@@bign1667 Watching it from Austria which gets confused with Australia a lot and damn. This hurts. I hoped Hyundai was good...
@@Ieattoomuch Because they have been active in several state funded Hydrogen projects.
German car makers refused so Hyundai was asked and they did help with it.
That is why some northern parts of Europe have hydrogen trucks.
Then again I heard this has been brought to Hyundais attention and future battery replacements will go over the company direct rather than the dealership.
There's nothing hidden about it, those kind of business practices have been around forever in other sectors like appliances, smartphones, TVs, etc.
Battery replacement costs are going to be reflected in insurance costs. Cars like this are going to cost a fortune to insure.
Thanks to both of you we canceled our test drive at Hyundai.
Haven't worked on Hyundais but I've pulled battery packs out of Ford Lightnings and Mach-E Mustangs. The cases are roughly half-inch thick aluminum. If you hit something big enough for the actual battery modules inside the case to be damaged the vehicle would not be drivable.
I've got a 2023 Mach e recently, really happy with it. How has your experience been working on them?
Just takes a dent to be written off.
What is the point of having a shield if the shield is irreplaceable, and doesn’t seem to do a great job of actually protecting the battery from being damaged?
Crumple zones are designed to get destroyed in order to protect you. If batteries are going to remain so expensive, the vehicles need to be designed to protect the battery much better.
It looks more like an air diverter and very small road objects protector than any kind of serious shield. Most EVS ride quite low.
The shield is replaceable but probably made of inappropriate materials that fail to protect the battery. If a shield that protects the engine/transmission in an ICE vehicle is damaged, do the engine and transmission get replaced? Nope. Does the ICE vehicle get written off? Nope. Something isn't right in the State of Denmark to paraphrase an old quote.
@@ScubaSteveCanada
Insurance companies write off damaged ICE cars all the time with issues that are repairable.
Vehicles are only written off when the cost of repairs equals or exceeds the value of the vehicle that the whole point of having full coverage insurance.
Hyundai/KIA designed their cars to take your money.
Probably to prevent an object from puncturing the battery and causing a fire. The fact that once the shield does its job you have to throw away a 60k battery is a flawed design, but the shield does achieve its safety purpose.
“Insurance write-off” really means a ridiculously high insurance pay-out and rates going up for everyone.
They don’t raise rates for everyone, that’s BS. They raise the rates of everyone with this car.
@@hugegamer5988 Uh no it’s not that specific. It’s usually spread across a type of car for various reasons besides cost to repair like safety and theft. Regardless you’re splitting hairs.
insurance does not cover the battery--- read your policy, the same as insurance does not cover your engine should it stop
@@666dualsport Thanks captain obvious but the topic isn’t about mechanical failure which would be covered under warranty or by the owner. It’s about damage coverage during an accident or theft. But thanks for chiming in.
the state is at fault for not only allowing, but forcing such insurances.
Great lesson for us budding buyers. Trusted knowledge. Thanks for taking the time.much appreciated.
This is the first I've found you. I subscribed. Excellent reporting.
When a small dent can cause 60k worth of damage and potentially could create a catastrophic fire, it seems to me to be a pretty major problem.
tesla and other manufactures have much more protected battery case,.
The same with any ICE gas, diesel or worse LPG cars. And those gas stations are real bombs!
@@razvanlexlol sure that's totally something you see (ICEs spontaneously combusting) while there's actual recalls for hyundai fires caused by their batteries to a point where the recall says to not park in a garage or close to a building.
@@vindictiv6880 Yes, many ICE cars have caught fire over the years, by themselves or because of an accident.
"In 2021, there were around 174,000 highway vehicle fires reported in the United States. This is a slight increase from the previous year, where there were 173,000 highway vehicle fires reported across the country." In 1988 that number was 459.000 and it was gradually decreasing. And this is highway ONLY vehicle fires.
@@razvanlex but that's caused by accidents with a good impact to the engine spraying oil or fuel on hot component where as no ICE will ever get 60k worth of damage from scraping something on the undercarriage. Also the Hyundai recalls were WITHOUT ANY DAMAGE, the car could spontaneously combust.
Honestly there need to be consumer protection regulations that require car manufacturers to disclose part replacement costs and labor costs.
More importantly a law should be put in place to force the manufacturers to actually have the spare parts ready in the country of sale. Current agreement states they have parts support for 10 years but it doesn't state they have to be within ready reach. A friend was down a Kia for 5 months because of a $15 part.
Don't guinea pig new products.
@@jw-hy5nq I think we could go further and legislate that third party batteries can be used, so long as they meet certain easily defined specs. For combustion engines we have always been bound to the original manufacturer. Electric vehicles should actually be allowing us to escape that trap.. but corporations have no intent to support that unless forced.
I think the EU is passing laws to address a similar issue, requiring phones to have standardised connectors and replaceable batteries.
Yes more govt is the answer. LOLz
My thoughts exactly. Where is Canadian Consumer Affairs? All these situations should have been anticipated. I am still trying to get someone to investigate the depreciation of expensive EV's. If battery packs are going to be prohibitive then with little resale value what will the losses of a new car be. I theory an EV properly cared for would last decades with new battery packs.
Great video Zack and Andrea! I can tell you one thing, i will NEVER buy a Hyundai product after learning of the costs to the customer. While i realize these batteries are expensive it is not right that the customer is out more than the full cost of their almost new vehicle. This is huge barrier to entry that prospective buyers of a Hyundai EV should NOT overlook. Buy a different EV brand after researching the FULL cost of a replacement battery or better yet don't buy an EV yet!
Thanks for the information! Zero chances I’ll ever choose to buy one of these vehicles now.
I'm imagining two scenarios : 1. The car is written off and actually scrapped. How do they dispose of the battery ? 2. The car is written off and goes to salvage auction. Somebody picks it up, replaces the battery cover, but not the battery, and resells the car for a substantial profit.
The next purchaser will never know they may be driving a fire hazard if the cooling system is damaged and no warning lights. This is a situation which will stop people buying used EVs.
@@richardlewis5316 Nobody is buying used EV's. I have a buddy that sells used cars. They won't purchase EV's from the auction yards because the 2 they bought 2 yrs ago are still on their lot!!!
At least it being written off it should have a salvage title, on top of that there also should be information on it attached to the vin and somebody seeing a salvage title is probably going to look into that.
Go on CZcams for the recycling. It’s very toxic and who wants that in their city?
Not for EV they don’t!
Hyundai corporate is failing their customers here. Instead of making it right and working to have a proper replacement price, they initially simply threw the dealership under the bus. Now with this case of the client going to corporate and having the same outcome, it is clear Hyundai was being dishonest. I was about to buy an Ioniq 5 today and now have to rethink it.
As a current owner of the LR, AWD, Ultimate package Ioniq 5, I would suggest rethinking it. It's a good vehicle but dealing with Hyundai Canada is soooo wonderful it seems. The moral of both incidents is don't run over objects on the road and pay attention to your driving.
@@ScubaSteveCanadaI mean... if there's snow and ice on the road then how do you avoid that?
@@ScubaSteveCanadaHard to avoid objects in the road at night. My wife ran over a truck drive shaft lying in the middle of the lane at night. Luckily, she was not hurt and only minor damage to the car (ICE). It’s amazing how much garbage there can be on roads.
Thanks for the update and another reported incident. Does make me want to buy a car from Hyundai.
@@ScubaSteveCanadaso we are blaming the drivers now.
Great video! Loved the thorough review.
That is great investigative work into the details of a manufacturer. I won’t go into too much detail but I’ve had a similar experience with Kia when we had a 2021 Kia Seltos. It was a great car, Hyundai/Kia have good cars but they are tough to deal with if bigger issues come up so I won’t purchase their cars in the future.
And if I can give a shoutout to Mazda. We bought a used 2018 Mazda CX-9 from Carvana (in 2021), I took it to the dealer for a pre-purchase inspection. It needed a new engine because the coolant was mixing with the oil and they covered it no questions asked under a warranty that I knew nothing about and provided a rental to us for free. Mazda makes good cars but they stand behind their cars.
Kudos to you guys for standing up against the OEM. Most car reviewers wouldn’t. Subscriber for life!
This is true. You've got all of the rich macho car guys who bend over all day long for these auto manufacturers.
All EV'S & HYBRID'S are a JOKE! you will save $ on fuel until it time to replace the battery and then you be upside down! :( as long as there is a fuel combustion motor option this is the only route I'll go. All Manufactures can take there ev's and hybrid's and stick it where the sun doesn't sine!
STOP BUYING EV’s PIRIOD
@@manod2962 And to think that the BEV boosters are saying that these vehicles are suitable for all users in all situations including arctic climates and remote locations where charging options are limited or non-existent.
@@manod2962 Period. You're welcome.
Truly appreciate you bring this up to public attention! That’s what a good CZcams channel should do - to remove the information barrier set by manufacturers and protect customers from being ripped off.
This whole order to mandatorily go to EV's by the Biden admin are the ones ripping us off.
Yeah... EV's are a fucking scams. Its not the panacea the environmentalist claim it is... its dirtier than ICE vehicles (coal electricity is FAAAAR more dirtier than CNG and gasoline), all EV's batteries are almost as expensive as buying a new entire EV and you add that most of these batteries will only last an average of 10 years, meaning every 10 years the battery needs to be replaced, you might as well buy a new EV at that point and these cars are not recycled, because the process to recycle costs more than its worth.
then you get the problems is EV's are TERRIBLE on road trips, because who wants to hours for the vehicle to charge every 200 miles, and you have a 1,500 mile road trip?? it will take weeks to do a road trip across the US.
The latest calculation of driving an EV is $17 per 30 miles (the average gas mileage of a 4 cyl combustion engine is 30 miles and costs whatever the price of a gas currently is, which is $3.50 in the states)
its a scam scam scam ... i'm only surprises EV dealership don't employ a Nigerian prince.
@@adminintellidm6806you sound exactly like the people talking about ice cars back when a good old fashioned horse is all you need.
@@skankhunt3624 Actually, a bicycle is all you really need! lol
I like the news you're Reporting on battery and EVs.
I am a current ASE certified and Hyundai certified service technician. The prices are high no matter what the parts are. Hyundai honors their warranty and takes care of their customers. It's the individual, working on the vehicle that makes it a headache or not. Tons of unskilled technicians out there, no matter what brand of vehicle. It's like hospital and it's doctors. Hyundai came in 4th place for 2023 almost catching ford. Hyundai has came along way, they back it with their Warranty ❤❤
How much is Hyundai paying you?
Nope nope nope- Hyundai/kia is crap. Toyota only true quality vehicle any more
The fact your car can be a complete write off from driving over an exhaust on the road and minorly scratching the underside is mind blowing. So glad we dodged a bullet and changed our mind on buying an Ioniq 5!!!
yes to ice, no to evs! 🤮🤑💰🙄
@@jrs9264 Nothing wrong with Toyota EVs....
@@jrs9264 Good to have the choice aye !
@@dproulx222 Are you referring to the Toyota bZ4X with the wheels that fall off, limited fast-charging capability and severe loss of range in cold weather? There are good EVs, but Toyota isn't one of them.
@@kenchow8213I’m no EV fan, but it’s early days. Toyota will be at the top of the pack eventually. Like usual.
This needs to be published to the world! Thank you for being transparent from start to finish on these 2 so unlucky people!
If putting the story on the Internet where anyone can access it doesn't qualify as "publish to the world" - what does?
Excellent Video… Thank You !!
June 2024 - I just checked the Hamilton Hyundai site again, and that same battery price is still listed. Further confirmation that your research is correct.
So glad you two did this . There are so many times people feel helpless against big companies.
Has nothing to do with big companies, batteries are insanely expensive, so are EV cars. But when you buy a EV-car ot is heavenly subsidies by the government, however when you need replacement parts the manufacturer has to work with the real prices.
It’s not big companies it is stupid government and even more stupid people that fall for a lying agenda and buy this insanity! The stupidity of this new generation that is coming up…
What exactly did this do except telling me not to buy Hyundai?
@@umadbra I would NEVER buy an electric vehicle...
@@Deke1 they do make regular cars too... You know that right?
@@umadbra What part of I would never buy an electric vehicle didn't you comprehend? And nevermind the fact that Governments are FORCING car manufacturers by regulations to force these on the public..Car manufacturers would rather just build combustion engines if they had a choice.
If I was one of these owners, I'd absolutely feel like I've been scammed. Hyundai can't make things up as they go along, and it's absurd to make a vehicle so fragile and irreparable that it's written off 1 year old for a mild undercarriage impact. Thank you for reporting all of this.
Does this not sound peculiar to you - Nothing strange about this whole story ?
@@waynefergusson9987 What do you mean? Of course Americans would throw their money at something this stupid.
All EVs are fragile and expensive to repair. Why do you think Hertz is canceling their Tesla fleet expansion? The cars were being totalled, even with minor accident damages.
Fleets all over the world are scaling back electric vehicles. The technology just isn't there yet and they are more of a PIA than ICE cars. They seemed like a great idea back in the day, but the battery tech is sketchy at best. They need to rethink the battery technology and unless they do, the pipe dreams of no more ICE cars by, say 2035 is just not going to happen, no way.
I don't see how anyone can use an EV for trips when motels and campgrounds don't have chargers for guest use overnight.
I appreciate the hard work you two do for us consumers. There's just too many things wrong in these cases. Battery replacement cost, lack of dealer and corporate support, bad manufacturing and engineering practices that lead to the battery failures being blamed on cosmetic damages underneath. What are you supposed to do with these cars? Only drive them in perfect road conditions?
great info! love you guys!
This is a huge story ...as it obviously is a looking glass ahead into EVs
Great job Zach and Andrea on the story
I think you meant to say, this is a concern with Hyundai Canada EVs. Moral of these stories is don't run over anything on the road; pay attention to where you are driving.
Kyle noticed a performance difference and took it to the dealer, the 2nd woman did not so why bother having a dealer even look at it? Hyundai Canada is a wonderful company to deal with it seems.
@@ScubaSteveCanada Don't buy EV grabage , plain and simple .
@@ScubaSteveCanada So you know she did not pay attention to the road? I have been into the situation that there suddently came a rabbit out of the forest next to the road, and hit my car. I guess I should have paid attention? Sorry, but the problem is that these batterys are way too expensive and fragile. The cheapest battery i've seen is 12k, and we already see the insurance prices go up a lot, and this is a factor why.
I wouldn't rule out any Kia since it's the same company.
This is a Hyundai problem and not an ev problem.
I used to work for an OEM in the automotive industry as a design engineer. That meant that I knew the price the company was paying for parts and materials from its suppliers. It also meant that I knew the price the parts & service division was selling those parts to customers for. Trust me when I say that customers were getting hosed. Markup in the range of 300, 400 500 percent was not uncommon. And then there was the scam of slapping a proprietary label onto an off-the-shelf part to make it look as if the part was unique to our company.
You're 100% right. Buying o-rings and bolts for incredible amounts of money, ordered special from Germany is what gets me.
Is it legal though?
I believe this 100% they have been ripping their users for years
It didn't used to be like this, but the automotive manufacturers let go their most experienced people, and replaced them with newbies - at all levels of corporate management except the top.
Yeah except these are batteries, which are a high priced commodity. There's a reason while all the EV manufacturers except Tesla are reserving batteries for the most highly optioned and expensive models, because the fixed costs are high. And even if you divide the $60k price in half and kill Hyundai's margins, $30k is still an absurd price for a replacement part.
There was another case with a car under warranty where water leaked into the battery area due to a failure on body molding and the battery ruined. The warranty covered the molding failure. The dealer claimed because the battery did not fail but was ruined by water damage, it was not covered under warranty. These people were really screwed because the battery was not covered by insurance. In the 2 cases in this post, the cars had an accident and so were covered by insurance.
As a profession master technician and a shop owner, I have diagnosed a Hyundai HEV error. The defective part was the main HEV control module. I called to get a price for a replacement. Suffice it to say that the cost of the part exceeded the value of the vehicle (by a lot). When it comes to HEV's, I personally own a Prius. When it comes to pure EV, I just ordered a Tesla. In my opinion, the rest of the vehicle Mfgs are over prices for lessor (nearly absent) quality.
Former Hyundai dealer employee. Worked for them during the ridiculous multi-year engine recall and was amazed at how difficult Hyundai (and likely Kia) made warranty claims for the consumer AND dealerships on non-negligient mechanical failures inside the warranty period.
I'm not targeting anyone, it's just my personal experience. No matter it's Korean cars, appliances or electronics, it's extremely difficult to get warranty service. I was really fooled by Samsung. When I searched that topic on reddit, there are so many similar posts.
weird samsung repair my device past warranty didn't even have to argue with them@Ieattoomuch
@IeattoomuchAs far as washer/dryers go, my repairmen always tell me they personally have old Kenmores and Whirlpools. Most reliable, easiest and cheapest to repair. (Ofc, they can do the work themselves).
When our fancy GE washer needed $800 of repair work, I replaced it with a bottom of the line Hotpoint. Did have a shock absorber problem under warranty but hoping it’ll be better as less complicated.
if u thought Hyundai and kia were difficult, Toyota is at least 10 times worse. working as a tech, i see a lot of Hyundai's having their engine replaced under warranty, where as Toyota , well gd luck with that.
Wife had a Hyundai, engine failed a little over 100k miles and replaced engine for free under a lifetime warranty she purchased when originally buying the car. I wonder how many times it can be used?…
This is absolutley what makes this channel so great!!! great reporting, great transperancy, and great keeping it real ... .thank you guys for staying true to reporting and to your customer and viewers!! keep it up
Yet another reason to avoid an electric vehicle.
Haha thought an idiot would be trolling. So fossil cars should be avoided when Chryslers exploded when rammed in the rear. Iconic is a car with issues. My ev 6 battery costs $5k and lasts 25 years. I drive off solar 500km a week and have done so for 18months. Free travel saving me $11k a year. Pollution petrol savings alone is paying for my car. Norway is over 80% EVs now no probs. More reliable, safer, less maintenance, faster, cheaper to run, easier on the environment and a lot more tech. …EVs are now king
@@lifeliver9000EVs suck - even I’m awake (woke) enough to know that. You keep doing what the elites tell you to do (while they get shuttled around in Suburbans and private jets).
@@lifeliver9000 Cheaper for now... wait till the US is starting to charge cars by the mile for everyone to catch the loss of gas tax money :)
@@tedseven1332 Higher EV tag fees are helping to offset the loss of the gas tax revenue
Maybe for now. Things will likely be much different by the end of the decade.
I have owned a Hyundai Kona EV for the past 3 years it has operated well. I have enjoyed it a great deal and it has worked great. Having said that after seeing these past two stories I likely will not purchase another EV from Hyundai again. Nothing about it makes any damn sense. How can it possible be that the battery costs quite that much? And then going through with all this without actual diagnosis to determine that the battery was, in fact, damaged and not just some protective cover that should be removable? This feels like if you have damage to your hood and they tell you that they need to replace the entire engine.
How can they make any money selling a car cheaper than the battery included in that very car? There’s something fishy about selling a car for less than the cost of just one part (battery).
I hope more EV owners with similar stories come out of the shadows because it is going to affect all of us drivers through higher insurance costs.
And again I must point out the mountain of waste of otherwise perfectly good EV cars ending up in some scrapyard because the cost of replacing batty systems will be ridiculously high.
Thanks for the videos and kudos on the reporting!
But i thought EVs were going to save us bundles of cash in maintenance and gas savings
Rich Rebuilds’ channel has a few videos covering some major, expensive issues on the Tesla side. Really dislike how car manufacturers are turning into Apple
@@soliniv1411 they can, if you go to a reasonably-priced third-party mechanics like Electrified Garage. They don’t call em stealerships for nothing
Yip and the water tables love toxic waste like we're not even prepared to handle.
Insurance rates are already rising partly due to the expense of EV repairs amongst other things.
Great job Andrea and Zach, telling the stories like it is. It’s evident Hyundai is back peddling but I hope they will do the right thing.
Everyone should watch this video.
mainstream media never report this.
Thank you for the video. Never buying a Hyundai or Kia. I will stick to Corolla and Honda as I own a Corolla and Civic.
Can you not buy separate insurance cover for the battery as an add on?
As suspected, in response to Kyle, Hyundai was just trying to save face.
I had a deposit on a Lucid Air Pure RWD. I cancelled it for several reasons, one of which is my concern about crazy repair costs. I had been following Rivian, and the R1S, until I saw that a minor dent in the rear quarter was over $41K to fix. I had also considered the Hyundai Ioniq 6 or the Kia EV6. Thank you for bringing this issue with Hyundai/Kia EV battery packs to my attention. I will stick with my ICE cars for a while longer.
Damn, that is scary
Might as well keep it forever because pretty soon the Government may order a stop sale on all ICE cars in the near future.
What about a tesla?
I don't want anything with electric/hybrid cars. Here in Arizona in the news there was a man that bought a used Hybrid 2014 Nissan Altima for $16,000. A year after the purchased the car was failing. In the dealer they want $20,000 to replace the battery of the car.
@@bartdekingTesla is the same thing. 10k-20k for the battery.
That tech. Is great at his job. He presented that wonderfully.
Thank you for this!!
I have a Tesla Model S that I've owned for a couple of years and I'm ready to move on from it in 2024. I've been considering the Hyundai Ioniq 5 N-line.....not anymore!!!! I call BS on their cost of battery replacement being in line with others. The replacement cost for a similar sized Tesla HV pack is ~ $20k for a new unit and $12 - 15k for a remanufactured pack. That's INSTALLED!!!
Hyundai ALMOST had me....thanks again!!
That's still nuts!!!
@silvershadow013 ....years ago, I bought a 2 yr old GMC Arcadia and had the transmission fail. That was $8k. A friend of mine just had the motor replaced in his Mustang, a coyote V8. The new engine was $8k alone. He's into that replacement motor for about $10k all in.
Is it REALLY that crazy? The cost keeps coming down with time as well. I think it's in line with most major ICE repairs, to be honest.
@@silvershadow013 i have tesla model 3 and got rid of a bmw 2006 mini why? it needed it an alternartor, shocks, steering pump an independent tech gave me an estimate of 7k for a 2006 mini that was 3 years ago i said no
This is the type of video that deserves the most publicity and likes. Together, we customers can get proper treatment and services from these big companies instead of pathetic excuses.
Why is anyone buying this POC vehicle? If the battery gets damaged and spontaneously combusts, it creates a hazard for everyone. Safe and effective? Let's see an EV Demolition Derby. I'll watch via remote video...
If it's a distress purchase, of a proprietary part, the price is determined by how high a price the supplier thinks they can get away with charging, rather than setting a reasonable margin.
Well done for your investigation!
Excellent journalism. The EV industry needs to do a lot better before I make the switch from an ICE car.
I had a Hyundai dealership mechanic here in Florida tell me not to buy an Ionic 5. He said the cost of a battery replacement is $56K USD plus installation. Which was more than the new price of the vehicle. He also said the car was not as reliable as most of their ICE vehicles. Neither warranty or insurance would cover the battery if it was road damage (damage not from a vehicle collision). I didn't verify his insurance claims but I did verify the battery replacement cost at another dealership. Yup, $56K. I no longer have any Hyundai EV on my next car shopping list. My 2021 Leaf had a bad cell in the battery at 30,000 miles. They did not replace the battery, they just replaced the defective cell. All of it was covered under warranty. They even gave me a loner car for free. When I do choose my next EV I will first verify the battery warranty and replacement costs before I sign a contract.
Great insights. Thanks!
It's more a Hyundai problem. The question has been asked in reddit ioniq5 forum and many peoples had literally 0 problem, while others had like 2-3. I have a coworker that has a ioniq5 since almost 2 years with 0 problem. But that doesn't mean there's none. Bear in mind that the ioniq5 is a new car and any car advisor will tell you to wait a bit when a new model arrive (BEV, ICE, PHEV, wjhatever). Time to iron out youth problems. But hyundai are not the only one like that. I know some peoples that has their share of problems with some toyota which are well known for reliability (certainly not fun to drive).
I was expecting this battery replacement issue to surface and sadly it started to happen. Sooner or later, we will see more cases around the world.
Correct, this is just the start of it....not to mention many thermal runaway fires.
My internal combustion engine will probably last over 200,000 miles no one can tell me how many miles these batteries that cost more than a car originally costs will last I'm pretty confident they will not last longer than my internal combustion engine
Not so much with LFP batteries, they have lower chance to catch fire, lower change of cell failure because of less cells, more stable chemistry, and longer life like almost 3x longer then regular NCM batteries most use. (Also Korean brands) Also next thing is important: LFP cells are much cheaper, also easier to replace and cheaper to replace.
Are there any similar stories for USA? Also, are there any aftermarket shields that can provide additional protection?
This is a great video. It makes me nervous about the future of the government imposing zero emission new vehicle sales by 2035.
My 2016 eGolf had a battery issue 2 months ago- only charged to 72%. It was out of warranty by time and mileage. My local VW dealership in Prague doesn't work on them- I actually bought the car in America and shipped it to Prague when I moved here, so I went to a dealership in Dresden, and got a new, upgraded battery pack installed for 1752 euro, with a 36 month 100 k km warranty.
That's a reasonable price. Try getting a quote on a 2014 Chevy Volt. $25,000. No way anyone is stupid enough to do that, but Chevy thinks they are.
I think in America most dealerships care about getting your business once. From what I have seen in Europe many businesses want you to be a customer for life... @@CardiacCat
The eGolf is actually being built in Dresden.
I bet for 1762€ they just changed a module not the whole pack
Interesting! Thx for sharing!
Some context, as I understand for wider understanding:
This is ~8yr old car, out of warranty in most every respect. Still, I see there is an 8yr/100,000mi warrantee of battery to retain 70% - remarkably close! (Almost like they know 😉)
EVs are a rapidly evolving space, and a 2016 eGolf isn't remotely like most cars on market today. The battery was much smaller, and initial range only 115mi. 70% brings that to ~80mi (130km), still impressive. 32kWh usable of 35.8 kWh pack, when new.
So in that case, the replacement cost seems reasonable, if an owner needs it.
It also suggests the unreasonable premium on newer car batteries, which may be ~5x capacity, yet be ~25x the cost (ie 5x the cost suggested by capacity alone).
While I find the insurance, durability, and dealer/corporate handling of these stories disturbing, THIS older eGolf account raises my confidence that there are solid platforms, and the maintenance may get ironed out. The range (even prior to upgrade) was more than sufficient for >90% of trips!
For Hyundai/Kia, and the sake of an important EV transition: Make this right. At present, it appears like you either want to leave the market, tank it for all, or both. Smarten up.
I feel like we are going to see a lot more of this in the near future
Absolutely! with 90% of the EVs. There will be no repeat customers.
@@CHixon Except for Teslas, but thats because Muskovites are morons
I'd buy my tesla again in a heart beat. This is what happens when people hate elon and go with an objectively worse car
@@JamesOliverLindsey did your tesla come with a picture of Musk, lube and kneepads?
My friend just bought a used Tesla.
And he has to replace the battery. He's not happy. He said he should have bought a new Tesla, don't buy used.@@JamesOliverLindsey
I bet the Saudi‘s really love your videos keep up the work again make making the oil sheiks great again
I would think if the was a rupture in the cooling system there would be a leak somewhere noticeable
Excellent contents as always. Hats off to both of you. Over here in New York/New Jersey our roads have their share of cracks- potholes - road debris...and for that reason my friends with EV's are stressed out. They are stressed about road debris damaging their battery, stressed about running out of power, stressed about using the A/C in the summer, stressed about using the heat in the winter, stressed about getting stuck in a traffic jam while they are running low on charge, stressed if the next charging station actually works, stressed if their warranty will be honored...
I will stick with my little 4 cylinder gas powered Mini Cooper for now. Thank you!
Great read. Well itemized. We all should consider these things BEFORE the EV leap!
Um, that's a lot of stress! Why did they buy BEV again?
to receive the stress of worrying about damaging the Environment probably.@@twystedhumour
Unnecessary stress…..get a Tesla, their chargers always work.
until the crappy german engine explodes ? do you not watch you yube ?
Great to have people like you both on CZcams, the voice of the unheard ones. These cases make many people like me think twice before buying an electro vehicle.
First, it's Hunday, second, luckily for us, the battery replacement is not that common. Just don't buy Hunday for the time being, let them figure out what they want to accomplish.
Ridiculous. Any catastrophic battery failure would be well within the warranty period.
@@rogerphelps9939 This was a mechanical damage to the battery casing, not a battery failure by itself
A Chinese-Canadian ruse has succeeded. Now buy a Chinese ev.
Sounds to me like eventually we the consumers wont be able to purchase any EV, pay the rent price due to the massive liability of any future repairs especially once the warranty expires
Thanks very helpfull. It was on my mind and I was considering an EV. at the moment I scrapped the idea.
In what model/brand are you sitting presenting this program?
Thanks for the great investigative story! I think there has been a lot of excitement with EVs for many reasons (rising gas prices, performance, the tidal wave of new models, etc). What has alway given me pause has been questions surrounding the battery. Specifically battery longevity, replacement pricing, and how it will affect the used EV pricing.
With this report and others from around Canada and the US, the risks outweigh the benefits regarding EVs, at least for me at this time.
IMHO the secondary market for BEVs will be terrible due to the batteries costs, which will in turn negate the supposed environmental benefits. 96,000km before a BEV offsets the environmental impact from manufacturing compared to a ICE vehicle
When mentioning the items you considered concerning the battery you forgot to mention the MOST IMPORTANT item of consideration...SAFETY. Something that manufacturers cannot yet guarantee.
I have a 2014 Cadillac ELR which is built on the Voltec platform. It is essentially a Cadillac body on a Volt drive system. I bottomed out hard driving onto a shoulder from the traveling lane. I misjudged the drop off. The car was scrapped along the bottom but no other damage. Obviously my battery location is higher than those in skateboard designs.
My car has 83k miles on the odometer. My car came from the factory with a design range of 41 miles using the battery before the ICE generator kicks in to provide power for propulsion. At present the battery has degraded to where I now get 33-34 miles before it is depleted. Of course, battery tech has advanced in the last ten years and I don’t need to depend solely on the battery.
BTW, my car was bought in Minnesota and has experienced some cold winters although it spends its nights in my unheated garage. We use it for long trips and mostly stay in motels where we can plug it in. Right now it is recharging at our motel using the manufacturer-supplied 110v travel charger at 12 amps which gives us a full charge in about eight hours. The car does not have fast DC charging capability.
I recently put in an order for a Cadillac Lyriq, a battery-only vehicle. I would never go back to an ICE-only vehicle.
BTW, my ELR still gets frequent compliments for its looks and then a “wow, cool” when I mention that it is a PHEV. Just a few days ago we crossed from Mexico into the USA and the border patrol agent exclaimed, “You have a gorgeous car,” and was surprised that it wasn’t the latest and greatest when I told him it was 10 years old.
Thank you for covering this story so carefully. If there are any more updates, I'd certainly be interested in watching them! I own a 2022 Ionic 5 and recently experienced a parking accident that, although relatively minor, resulted in a $36,000 repair bill and meant I was very close to having my car written off. Videos like this one have me re-evaluating the cost of ownership with EVs. It appears to take very little actual damage to have these cars sent to the scrap yard. That's not environmentally friendly or cost-effective. I'm wondering why batteries like this aren't modular so that repairs would be viable. I actually thought these big batteries were a series of smaller batteries anyway. Now I'm not sure. This is a serious issue.
Why was your repair bill so big? Did the accident damage the battery?
On the topic of modular EV batteries: some are and some aren't.
Tesla has a bunch of round batteries welded together, it's impractical to take them apart because battery acid is bad for people's health and it's difficult to asses damage.
I know that in the case of general motors, they have a big sealed box, inside of which sit 12 sets of batteries. As long as they don't use any glue, it would be possible remove the big sealed box, open it up, and remove one of the modules.
P.S. hummer uses two big sealed boxes, whereas blazer and lyriq use one. I think that the GM battery tech is about the most reasonable battery tech on the market right now, if they can get the manufacturing to work right.
I would still much prefer a hybrid! Until our power grid is mostly nuclear, the energy losses from burning coal or natural gas are worse than an ICE, not factoring in the cost of mining and producing the batteries.
@@Cornelius87 The damage was to the front end. My foot slipped off the brake as I was parking causing me to run into the back end of a truck that happened to have a long trailer hitch which was driven into the front end of my car. No damage to the battery but a ton of parts were needed for the fix. Took about 8 months to get done. My first accident in 51 years of driving. A foolish mistake on my part.
@@Cornelius87
We also have to consider all the sensors in these “smart” privacy invading vehicles.
There is a CZcams video of a Ford tech repairing a customers rear taillight because of water intrusion. Customer ended up with a bill over $5000 US. This was on a 2018 F150 and due to the sensors located in the light assembly and being sold in pairs.
Imagine all the sensors on todays smart EV’s?
Yup exactly why I don’t want an EV. ICE vehicles are way better
i was about to buy an EV but your info has helped me change my mind. Good old petrol cars for me.
Excellent & informative. 😮
Excellent reporting. Your media and journalism experience shines brightly. Thanks for bringing this video and the previous one to us. You two are the best.
Dealership: “It’s not too serious “
Also Dealership: “it’ll cost you $60k”
😅
On a serious note- I like this new direction in your content. You’re knowledgeable and come across as genuine and impartial, without sensational tone or being overly dramatic. This makes you the perfect people I want to be reported by on issues like this.
Just out of curiosity, is this an issue with the 2022 models only?
I totally relate. I don’t like replacing car batteries either. Usually about $175 at the Costco. You have to find that 3/8 inch wrench, it’s a little heavy and takes a good 5 -10 minutes.
Thank you guys for actually giving us impartial information. Exhaust drama, multiple battery discrepancies. Hyundai/KIA is just continuously confirming I’ll never want to do business with them.
I'm giving money because unlike other car reviewers, you're advocating for the consumer. Been following you since 2015.
Woah $2?! Money bags over here XD
And it is CA$2 which is like $1.51 US. But it is better than nothing.@@vinn7944
@@vinn7944 It might be a lot to his household. Merry Christmas 🎄🎁 spread some cheer. It's free!
Great video! Very useful information, since i am considering getting a 2025 Ioniq 5 when they're out. I'll definitely have some questions for the dealer, as well as my insurance company. Thanks!
Impressive content. After seeing this informative video. I researched more and I am glad I am backing off and not going with my purchase of Mazda cx60 PHEV.
Dodged a bullet. Until battery replacement issue is sorted it's not worth it. Thankyou both
Right now batteries are expensive but in 5 years the price will come down. The problem is there's no aftermarket parts so you pay OEM price. For ie I bought aftermath battery for my phone 10 bucks but OEM it's 60 bucks. Once EV becomes like phones where everyone's got one then you can get EV aftermarket batteries for $10K instead of $60K. OEM always charge alot more.
This reminds me of the time I was quoted $910 for a replacement compressor from the spare parts department on a customer’s A/C unit and a complete new unit was $900
One time I wanted to put a factory stereo put back in (the dealer had to take the car back) and the place I had bought my aftermarket (really nice) stereo quoted me $140 to take mine out and put the POS it came with back in.
I pointed to their sale unit out front which included stereo, speakers and antenna installed for $99. He said, yeah , but that one comes with a stereo...
Im like "its the same amount of work and you are paying for the parts" and he just looked at me like he had explained it all. I went ahead and had them put a new (and still better than what it came with) stereo, speakers and antenna in and give me mine back. Unfortunately every car I bought after that had a different opening so my Alpine wouldnt fit.
Parts prices are fake. Where I work we have what are known as "gold coin" parts... parts that cost a huge fraction of the total price of the product... then we multiply that price by 2x or 3x when sold to distributors or end-users... do you know why? Because we don't want people to buy them... we want them to buy a new complete product. This is what Hyundai is doing here. $60,000 is 3x the cost of comparable battery packs of the same capacity and chemistry.
Put pressure on the auto manufacturers :) someone had to have the courage to make this public. Great work Andrea and Zack!!
Great Job in reportng and following up on the dad issue for the Ioniq 5 Owners.
But just to compare if this is fair pricing for the battery, how much does it cost to replace Tesla battery?
@motormouth has Hyundai made any progress on the battery replacement options/pricing? With the new N, I can see this being a bigger problem if owners drive them to match the rally car looks.
Thank you Motormouth for shedding some lights on the issue. As EV technologies are still fairly new and it is good to know such issues so that we can weigh in the pros and cons while shopping for EVs. I would encourage more EV owners to come forward if you have encountered any issues , this will help prospective EV buyers a lot! You guys are great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would say to all EV owners lesson learned and get a gasoline powered vehicle.
@@kennylavay8492 Get a Bike and Pedal them in the Neighborhood = and Take Rides in Public Transportation to work = Like the Japanese, even though they are making the Best Toyoda/ Honda, Subaru and Nissan (Mitsubishi, Mazda, Suzuki... etc.)
@@debbiekonkin5768 hybrid, you can not in reality consider miles per gallon with the hybrid, if the vehicle uses the battery a portion of the time. MPG with out using the battery is the real test for mileage per gallon.
I remember back in the day when Hyundai was first introduced into the Canadian market. Back then, I recall many people having nightmare issues with their service department. This video proves that they still have some work to do
Those service department nightmares continue to date. I had a bad strut covered under warranty. Hyundai refused to replace in a pair under warranty BUT stated they would not recommend only replacing one and not the pair, due to safety, and ultimately only replaced one. When Hyundai replaced the ONE strut, the strut bearings went bad 18 months later. Hyundai failed to install the strut weather bearing cover, during installation, resulting in the strut bearings going bad. Hyundai refused to acknowledge their error and would not cover the bearings. A year later, the car was stolen, due to Hyundai failing to have an immobilizer on certain models. Car subsequently totaled and I DID NOT consider ANY Hyundai... and won't again. That includes KIA. JUNK.
I had friends in the police department back then. Hyundai Pony was known as the “coffin on wheels”! My house faced a Hyundai dealership. There were traffic tieups every morning as the fleet of tow trucks waited to drop off the “newly dead” Hyundai’s!
I own a 2023 hyundai Elantra hybrid, I love the car but the company is trash. I had tires that were literally bulging on the sides at 10k miles (on a brand new car) dealership refused to help, sent me to service, who sent me back to sales to just buy new tires. I had a dealership in el paso fail to tighten the oil drain plug when I was passing through on vacation and when I woke up in the morning there was a puddle of oil under my car. Every dealership I have been to has been a bad experience.
I've heard the same thing from people I know back then who owned Hyundai, including my sister and such I would NEVER consider a Hyundai or Kia Vehicle. Same goes with VW.
I had a Hyundai Pony and put 660,00 km on it. Never had any issues. Regular oil changes brakes and tires. Only very slight rust after 14 years..
Great video. Thanks.
And canada says if we buy a new vehicle soon it has to be one of these? Am i correct?
One of the major problems I foresee, is that insurance companies are going to refuse to insure EV's altogether or charge a hefty premium to insure them. But the government will step in and force the insurance companies to "share" the additional costs with all drivers so as to not dissuade people from buying EV's.
It's already the case. A tesla 3 would cost me over 1000€ to insure, while I pay under 500 for an Audi A3 limousine.
Oil lobby ???
Insurers would be correct in charging more to insure BEV simply due to both frequency of damage and/or cost of repair. For example, had this been an ICE vehicle that punctured the oil pan causing a total loss of oil and subsequent total damage to engine , the engine cost would likely be a $5000- $10,000 repair. Compare that to the “ engine” of a BEV which includes motive battery pack and/or motors at a cost of $56k. You can’t blame the insurers for charging much more to insure a BEV. It only makes sense.
Based on the governments plans, it will be the opposite. They are trying to force people out of car ownership via cost and will refuse to insure gas cars after a certain date (2035 for example)
Best solution is not to buy an EV
You folks covered this issue with Hyundai EV Batteries very clearly and professionally. Hyundai Canada was back peddling on this issue and now thinking how to fix this, before it all goes bad to worst.
If anyone remembers the first generation Kona Electric battery recalls from 2020/2021. Hyundai had to replace around 70,000 Kona EV batteries worldwide. You would assume they got quite proficient at it!
This just smells like them trying to recoup some of the losses of that recall by charging insane prices.
A friend recently damaged his battery on a speed breaker in a subdivision, not that he hit the bump too hard or fast, but the speed bump height was too high and scraped/damaged the battery casing underneath the car.
If the battery and cooling system are so delicate and expensive to replace shouldn’t the shield on the underside of the car be more protective and guaranteed to protect them?
Exactly. There is no justification for this. If the pack truly has to be replaced when the shield is 'scratched' or slightly bent, then the shield design is flawed and the car should be withdrawn from sales until that is fixed.
I suspect the cars do not have to be written off and that this is just a convenient way to free up EVs for no-warranty and repair/resale out of country. The demand for those kinds of deals is very strong in Eastern Europe and the middle east.
We're fortunate that you two are in a position to be objective and critical.
Too many auto scribes are beholden to OEMs.
Too many also just parrot common themes without questioning how products fit the lives of actual, hard-working buyers.
Merry Christmas from your neighbors 3 hours south 🇺🇸
I agree with your comments but many auto reporters will fail to get invites to future events as soon as anything negative is said about their company and/or vehicles.
THANK YOU for bringing up this battery issue AND the investigative reporting of the details, inclusion of other events… The battery issues could become the death of EVs by the insurance companies unless all car companies and insurance companies invest in battery repairs by the body shops… Thanks for being there you two!
So much bad news on EV's, guess I'll have to talk myself out of buying any EV for the for seeable future. Great reporting from your side of the border.
You two beautiful people rock! I am looking forward to seeing your channel grow even bigger, faster! Also if you find it safe to follow, the content of auto-theft in this country is still a hot topic.
Cheers
Your first video had quite the thermal runaway. This sure is making a lot of people wary about buying electric.
As so it should!
So basically a slight dent of the battery casing is a total write off for new electric vehicles in Canada. Basically, no insurance company is willing to touch it with a 10 foot pole for a slightly dented battery casing, and Hyundai will not warrant anything about that battery anymore unless its a brand new replacement...
So much for EV plot to take over the world. Anybody want to buy a used EV?
Thanks to Motormouth couple for doing a great report.
Even if they can "repair" some batteries, what happens to the discarded batteries/cells that cannot be used? Is there a fee associated in the "disposal" of the defective batteries?
The elephant in the room, the battery cost. Whatever the cause for replacement, the cost will be significant. I was talking with my brother-in-law about how resale car value of an EV will be impacted by replacement cost for the battery. How can anyone invest in a used EV without considering the replacement cost for the battery? The answer is you can't and therein lies a bigger down the road, elephant in the room, how awful are their resale values going to be? Then I see this video. So many implications and zero clarity. Doesn't speak well for Hyundai Kia which should not be a surprise as their dealerships are not known for having the best of experiences. That said an eye opener and well done for those of us lucky to have caught this video. I suggest sharing it at the minimum. Thank you!
Well written and well said, mister. With my sons we own a BMW X5 hybrid plug in, two Prius and a VW Tiguan 2014. What you call an elephant in the room, I’ve called it a monster. The battery of course. You don’t need to be some genius to see that all EV’s will be worth nothing in 5 o 6 years. We owner of hybrids we’ll be still able to use them thank to their ICE engines. We don’t live in a cold city, on the contrary. However, this winter temperature dropped in my under the roof garage to 5ºC, at most. This was enough for my X5 to refuse charging. I was very scared before learning that batteries won’t charge in cold temperatures. I had to wait a month and put the car under the sun to have it willing to charge again. Then I tried to run the car in a 40 miles trip running it on ICE mode only. And I was surprised that I didn’t feel any loss of power. Of course gas consumption was higher. But now I don’t dread the fatal loss of the battery pack (about $20k to replace) since I know I’ll be able to use my BMW for many years to come even with a depleted battery. Conclusion: buy a hybrid. Avoid the junk yard. And also: since the more I learned about EV’s and their “monster” inside the more I love and cherish my 2014 Tiguan. No going to sell it any time soon.
hold up
they sound like genuine news anchors
but its investigative journalism
AND ITS NOT CRINGE
this is amazing content, subscribed!!!!
I thought it was weird when you talked about Canadian dollars, so I did some investigating, and it turns out you guys have your own whole country up there.
I was about to buy an Ionic5, but thank you for saving me. I am more distant to EVs now, cause it is easy to damage the battery and the cost is insane.
That 2015 Toyota Tercel with 125k miles for $12,500 that gets 34 MPG is looking more and more like a great deal!