How to Retain Employees Through Hospitality | Will Guidara on the Carey Nieuwhof Leadership Podcast

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Will Guidara, of Eleven Madison Park, talks about his journey to creating the #1 restaurant in the world, with three Michelin Stars and Four Stars from the New York Times. He discussed how being obsessive and noticing everything can work for you, not against you, how unreasonable hospitality became their signature mark, dealing with unhappy customers, and how to get your team to own your culture and buy in.
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Please watch the entire conversation. It will change how you see every interaction….professional or personal. ❤