My NIGHTMARE Experience with RAZER - Watch This Before Buying
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- čas přidán 22. 08. 2020
- This is my horrible nightmare of an experience with Razer and their Razer Blade 15 laptop. Razer has the worst customer support I have ever seen. If you are considering buying a razer 15 or 17 laptops I HIGHLY recommend DO NOT DO IT. Razer is not a good company for building laptops. I seriously urge you to not buy from Razer if you want a 15-inch gaming laptop. This was Consumer Tech Review, and this is my PSA to anyone thinking about buying a Razer laptop.
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Razer Customer service is abysmal! Their products are aesthetically appealing but their support is a ride through purgatory. First hand experience trust me.
Buy through amazon... Not rocket science thinking
@@adridell or best buy
Same with Dell 🤬
facts. had the same experience with the hunstman elite. steelseries>>>
"A ride through purgatory" looool
Jokes aside- this has really put me off purchasing a razr...are they really that bad?
I had a very similar problem. When I graduated from highschool in 2019, I had been using a very old 2012 macbook air. I am studying industrial design and decided to give pc a try since people told me it would suit better for the 3D modelling programs that I needed to download. So i chose the 2019 Razer Blade 15 (base model). Loved it, it was a spaceship compared to my old macbook air. However, literally 1 year and 2 days after I bought it, it started to show me that blue screen of death. I got very concerned since I had read in numerous reddit posts on how this computer brought these type of issues. Later that night the mousepad was all swollen up and it did not start at all which really scared me. I spoke to Best Buy where I bought it and they told me to bring it in which was a problem since I do not live in the US and there are no Best Buys here. Keep in mind this is when Covid started to spread and there were no authorizations to send stuff anywhere in the world. So I had to pause my classes cause I could not continue without a computer. When I contacted Razer Costumer service I was greeted with the same kind of useless communication in which I spoke to them for weeks for them to ultimately say, We’re sorry, your computer broke down 2 days after the warranty ended and we cannot solve your issue. I decided to take my laptop to a local repair shop who specializes in gaming pc’s and they told me that the fix was going to be expensive and that I should just probably buy a new one with the same amount of money that the repair would cost. I did just that, ended up swithcing brands and moved on from this horrible experience. I was left very sad as I grew to love how this computer felt, but I can’t say that I reccomend it, not after watching numerous youtube videos and reddit forums about this same issues. If you buy one, I wish you the best of luck and fingers crossed it does not have a problem as you will absolutely love it. I ended up sending it to best buy after some time and they said, we can offer you another computer as our tech doesn’t want to repair it as he thinks it won’t solve the issue. So yeah, bullet dodged on that as well.
I will be honest, I have heard some of the complaints that you’re talking about, but with my razor blade 15 it has been nothing but a dream for over a year at this point. There have been no major problems to note, it has worked exactly as I wanted it to and in many cases at his work better than I expected it to.
I've heard the same thing many times. I have bought a few Razer laptops and luckily I've never had any problems with them - but because of all the bad CS stories, I've purposely never bought directly from Razer themselves. I've always bought them from Microsoft or Best Buy, and purchased those stores' own extended warranties. I would definitely recommend doing that, if someone wants to give Razer a try. As I said, I have been very lucky with my Razer laptops, but yes there are a ton of bad experience stories out there.
How long have you owned it and which model?
Spot on. Bought mine from Amazon 20 months ago. Rtx 2070 version. It's been faultless.
Same here, bought mine last year, still stock everything, not one bsod. I also bought from the Microsoft store here in Canada, as buying straight from Razer is a hugr no-no.
@@ferryjunigwanmurdiansyah4307 at the moment I have a razer blade pro 2019 which I've had since January, and since March it's been set in place and used like a desktop during coronavirus WFH. I also have a razer blade stealth 2020 which I've had since may or June, and use around the house, on the couch etc. I haven't had any problems with either so far.
@@WarneysWorld Yooo I love your videos man. Your Benchmarks are great and helped me choose a laptop to buy which is the Razer blade 15. Haven’t gotten yet I am waiting for Black Friday.
Thank you for sharing! Im about to get their top tier blade 15 for my next job and seeing your review makes me really think twice. Im in Europe, do you think their customer support is that bad or just in the US? Was thinking about Asus M16 but id prefer something more clean for work.
Damn, I feel you so much.
Late May I bought myself 2020 Razer Blade 15 Advanced - 3500$ laptop.
It shipped, I received it and was quite happy about the build quality and features - thou it is still running hot, so..no a mega "premium" feature to have.
Yet during the first few days I discovered some dead pixels on my unit + the fact that the advertised USB-C charging is bullocks and at best holds the charge level you had before pluging in when at idle.
Whenever you do anything, like youtube, gmail and couple open tabs, it either "charges" at 1-5W or actualy discharges the battery - WITH A 90W usb C charger!
I have done some tests, and for some random reason, the laptop uses 40-50W when at 10-15% CPU in Balanced mode..
Anyhow, wrote to them, it took somewhere around 2 weeks for them to agree for a RMA of my unit, but as I use it for my work, I asked for a replacement unit to be sent before I RMA mine.
Funny enough, I had to pay FULL RETAIL for the replacement unit with hopes of refund once my old unit is received.
It tooks then roughly 2-3 weeks for the replacement to ship to me, even thou all suppliers in Europe had them in stock, Razer sent me a unit straight from factory in China. I first thought - cool, maybe they went extra mile to test it and send me the newest and greatest.
No.
The replacement behaves exactly the same in regards to temps and charging and also has dead pixels.
Ok, good, wrote that to them...no reply for days on end...each reply ends with - reply ASAP to us to resolve this.. what....?
After receiving my RMA it took them another 3 weeks to give me a proper Return Label - first time they sent return label for a random post service that DO NOT send dangerous goods like laptops and phones because of the batteries.
So at that point it had been 5-6 weeks after my full retail payment for the replacement unit - *I AM 7000$ out of my pocket* and only yesterday they finally received the damn thing.
Now I have to wait a another week or so for them to go through the old one and refund me.
The epic thing was that for support issues in EUROPE, they use support staff in CALIFORNIA.
And their response to my replacement unit arriving with dead pixels again was - pay us another 3500$ and we will ship another replacement.
TL:DR
I am out 7000$ on my Blade and crossing my fingers to get a refund.
Leasons learned:
Never, ever buy anything from Razer again...Ever.
The laptop is great in quite a few ways, but reliability is crap and customer service is NON EXISTANT.
I think they have really smart pool of bots to deal with support requests.
I got a new person for almost every response they'd sent. And ofcourse they couldn't solve the problem anyway.
Man, this is insane. I'm in the market for a laptop to do my work in Premiere but other tech CZcamsrs are recommending either the Razer or the XPS series, and I was super, super close to getting the latter. I've heard absolutely abysmal things about the XPS line because of the trackpad wobble and power surge issues, despite Dell claiming they fixed it a while back. I can't seem to find a single laptop that doesn't have a glaring flaw, or competent customer service.
Try ASUS ROGs
Every laptop manufacturer is gonna have quality control issues. It’s mostly a gamble, there’s tons of people who has issues with their xps straight out the box as well. It’s up to customer service, but just get a macbook if you want to be safe.
@@cocutou Sadly Macbooks are not immune to these issues, I had a 16" MBP which had a logic board replacement under warranty, the replacement board died after 5 months and now they want to charge me the best part of £700 for another replacement board - which will presumably also last less than a year. Hence watching Windows laptop reviews on CZcams!
The blue screens were caused by the synapse software. It was a known issue back then, I think its been patched and fixed now though
I got my razer blade 15 almost two years ago and I had pretty much the same issue. Any time I started editing I had a BSoD with the code: VIDEO_TDR_FAILURE. It was a Nightmare, but I contacted Razer via the chat in their website and they were pretty helpful and speedy. After I recived my computer with different ram sticks the battery died, and it would not work without it being plugged in (keep in mind that this is a 6 Month old Laptop at this point) so I sent it back once again and they changed the battery. So far it has not given me any more problems, Apparently the BSoD was caused by the Razer Synapse app not being optimized to work with the version of windows out at the time.
Moral of the story: If you buy a Razer product and have a problem with it, contact razer via their chat room... but im not sue if i'd recommend a Razer laptop. it's way too much money to gamble, especially if you have no other workstations and your job depends on your computer
That sounds crazy. I bought my 15 last year, had issues with it not wanting to restart. Sure they sent me general troubleshooting steps, all easy to do, including setting to factory (just put original ssd in, no biggie) and no go. They offered RMA, paying shipping to and from them. Shipped it out one week, the next week it came back. Appears they replaced the entire laptop, taking the bottom and lid/screen off mine and placing on new to preserve my skin even.
Hands down the best support I've experienced. For instance, Asus makes you pay shipping ($100 for 2 day) and then ships it back the slowest speed so it took 3 weeks to get back, after holding it 24 days to fix.
This video give me a new vision. I was thinking about buy a razer laptop in Black Friday. But the comments an the video make me doubt about this. What dou you think about MSI, ASUS and ACER like another option ? . I am from Chile.
Hey! I saw one more review from another channel... That guy had the same problem the laptop used to crash often while video editing and gaming but razer soon fixed it's synapse software which was unable to work with Nvidia drivers... That solved it no further problems were encountered... I'm planning to buy one of these for myself👍👌 wish you luck man
That sucks. Ive dealt with there customer once a few weeks ago for a Blade 2019 Base for constant high fan speeds when plugged using the AC adapter. After waiting over an hour to speak to someone, I explained the problem. The rep asked me if I took video of the problem. That kind of threw me off a little bit. Never had a person ask me for video. The rep gave me a RMA number and told me to wait for an email. Email came 3 days later. It basically asked for me to send them all relevant and a lot of non relevant system info. I sent sent the info back and they responded a week later with "experimental suggestions" (ex. update driver, reset computer etc.) I ended up fixing the issue myself using the command line. I have, and have had many computers (Macbooks, Alienware, HP, Gateway). The customer service at Razer is by far the worst. Apple no problem, walked in with a 2017 Macbook Pro with a simple network issue and walked out an hour later with a 2018 with better specs. Alienware troubleshooted my laptop remotely and sent me a refurbished laptop with a return box for the other one in less than 2 days. Long story short I returned the Blade Base back and found a Mid 2019 Advanced Blade in Mercury White with an RTX 2070 open box at Best Buy 2 weeks ago for $909 that was in excellent condition. Purchased the Best Buy Warranty for 3 years . I personally wouldn't buy any of their products new from them. Get an Open Box for cheap and get the Best Buy or another retail warranty. They're horrible as far as customer service. I personally would never get rid of my Mac and just have this Razer. If I could only afford one laptop or gaming laptop in general it wouldn't be from Razer. Wish you luck.
this ^ you can buy a Razer...just not from Razer. Buy from Best Buy preferably, or at worst Amazon...but not from Razer directly
Finding your build used for that price is amazing. Specially in White.
Just watched the video you did about "how amaizing" your Razer Pc was.
Thanks for sharing this experience with us ;)
What I have to say: There was an update for the Razer Blade, it should be fine now! Apparently the synapses didn’t function properly with the computer which would cause it to over heat and then have a blue screen of death.
I'm glad I found your vid. I'm very close in getting the 2020 advanced model. Been reading diff forum that this issue is related to synapse. Just wondering if you've managed to sort this out? Please confirm as I'm on the verge of making a decision. Thx
@@ConsumerTechReview thx for that confirmation. Is yours the one with rtx 1660 or 2070 or 2080?
Can you extend or refresh the warranty ?
$2,000 spent on a laptop you could have purchased two laptops , one for back-up.
Thanks I've been tempted so many time to get the stealth 13, but I've heard way too many complaints like yours.
I've had stellar warranty support with HP and Dell.
I've had RMAs done on my units and have pretty decent experiences dealing with them. But you need to clearly outline what the issue is. It doesn't sound like you were able to determine the cause of the blue screen. It needs to be proven that the cause of blue screen isn't from a 3rd party, even windows 10 for that matter. If not, sending a replacement wouldn't fix it.
In fact, all manufacturers will take that approach. Daniel from Zone of Tech had a very simar issue with his $5000 MacBook and Apple still treated his case in a similar matter. Manufacturers don't just give e out replacement units just like that when they can't diagnose the problem.
I get your frustration. But your experience would have been similar if it was any other manufacturer
Why wouldn't he clean install? Crazy
Dell makes next day house calls
I just got my Blade 15 back today. I needed my swollen battery replaced. I shouldn't have that issue on a $3300 laptop. My experience wasn't the best, but nowhere as bad as yours. My biggest issue was getting through to support. It took longer than expected, still under 2 weeks, and there was no communicated after they received the laptop, as they promised. I ended up checking the RMA status on their site for the status. They also replaced the battery for free after being just outside of warranty, preventing me from dipping into my Razer Care support. I anything, it seems their support is inconsistent.
Thanks for the advice, I was actually thinking about buying an "Advanced" version but I will try to source from another company. Don't want to deal with all that potential headache should something go wrong with the product.
This is BSOD mainly because of the CPU imperfection that you must go back to ask them for the unit change. I bought my razer 15 last year which was a base model in the first place and I faced the exact same issue as yours. Then I went to contacting with those customer services tried all the methods they asked me to do including the system reset but no luck. And that moment, my warranty was overdue, so here's the way that you could contact the service team again to tell them that you still have the same problem and want to switch to a higher model (add some money) in that case you still have the chance to get a new unit cuz they want more money. So eventually, I swapped my base model to an advanced one even though my warranty was expired, and it got easier if you ordered it directly through their official website. And believe me, this is a particularly hardware quality issue (CPU) rather than a software one. Lastly, remember you have to be very polite while talking to those service team guys otherwise your request will be delayed heavily which I think is ridiculous after you paid a premium price but this is my experience. And be patient and good luck!
Is there a laptop you would recommend. Been thinking of trying to get one of these but a search on their customer support has pushed me away, thanks for the warning!
The laptops actually are pretty good, the issue that you are facing is with Razer Synapses that crashes the system, there was an update that fixed it.
Thanks for not wasting my time for watching this video
2k for a laptop when you could just get a desktop 200000000% times better
His updated video establishes that he kept having major issues even after Synapse was amended.
@@gohsk1512 i mean but if your doing work for college a chromebook would do the job
Thanks you just made my mind, I always measured a product quantity by their customer support when something goes wrong 🧐 Asus and Dell in Australia are outstanding for Tech support and normally they send someone out or it's fixed within 2 to 5 working days.
Thank you for such a important information . I was looking for it
Damn. Not the first horror story I’ve heard about Razer’s customer service. My little bro went through the same thing with his Blade 17 a couple years ago. It was a nightmare and he’s been on Mac since. Except for his gaming rig that he built.
Ive been repairing these since 2016 and have heard a lot of horror stories from my customers over the years. They will often do things to avoid warranty repair and try to charge $1200-$1400 instead(ie claim liquid damage and not covered under warranty when there is absolutely no signs of any liquid damage at all when I view the board). What you experienced unfortunately seems to be normal. Sorry you had to go through that. Someone I know also received his device back with a document in excel which listed every razer that went in for repair, the issue, the resolution....Well over 100,000 repairs documented in a 1 year period.
The thing that is sad is that they still get away with selling these devices and people think they are high end because a lot of the youtube reviewers or key influencers keep saying good things about them.... But even they don't seem to know better(they are reviewing usually on day 1 after all) or they are getting paid by razer so they keep quiet about the issues. I assume thats what happened to Linus since he did say all of the ones he ever purchased for himself and his crew failed but then still keeps praising razer in reviews....Its insane..
Razers been making these devices since 2012, its a shame the quality has never improved since then, like at all.
So its better to buy an asus laptop like g14? or i can get the razer blade stealth 13 like in november in black friday, the razer for some reazon its cheaper than the asus idk why but in black friday idk wich of those i should buy
they want to charge me $1400 for a motherboard replacement + consult fee because my usb port smoked up.
u rekon i should decline and find someone i can trust??
Was this a 2019 or 2020 Razer Blade 15? And what were the specs? I read about the customer service horror stories too before I purchased mine from Microsoft.
I ordered a RB base 2020, shipped it to my country (Peru, South America) only 7 days of use and it died, a couple of days of BSOD and then just black screen and nothing, shipping back to the US will be a nightmare and they don’t even answer my calls.
@@Pacotavara eh, I'm scared to buy it now
thank you for the review!!
what laptop alternative do you recommend?
Go with the Omen 15, you wont even need any other for quite 2-3 years and it can give you max settings at any game you throw at it, good luck
@@shakibkhaksar7466 omen 17 had it for a year and I’m happy
I had also different problems with my Razer Blade, including my webcam not working, having problems with the display, annoying fan sounds, overheating. I tried to send it to the warranty which is extended here in Europe. The customer service was so bad. They told me it takes about 1-2 weeks, in the end it was 4 1/2 weeks. Their answers on E-Mails took days if not weeks
They replaced many thing, including things which they didn't have to, which was good for me. Now, half year gone, the same appear again.
They just did something similar to me. The best part is that they said they could not provide a repair also due to the fact that it would be unfair to the people who bought into their Razercare warranty (yes a warranty on top of a warranty). But they did offer me a $10 coupon if I subscribed to their newsletter.
From now on I will likely just stick to Glorious or Logitech for pc peripheral products.
Why I find this kind of videos after I brought the product!
Same lol
Damn I just bought mine yesterday
Dont worry man, if it would happen updating the synapse, nvidia drivers or other drivers should do it.
Update: After two months the computer runs perfectly, I’m an architect student and it can handle everything very well.
@@jesusortizchavez thats good to hear. Im an Architect and this laptop is the best for the job
Pray for me , I ordered it like 3 days ago from best buy 😂 😭 💀
Edit : thank God , its completely fine 🙂
You'll love it 👍🏼
I ordered mine recently as well. I'm nervous.
if it is best buy then it is okay i think....did u buy the extended warranty ?
@@nitintonypaul9080 I am not sure !
Don't worry, if you buy it from a retailer u will be dealing with them for any issues with the laptop and best buy has exceptional customer support so u won't regret ordering from them!!!
Just found your video. I had the same bad experience with Razer. Had just bought a new razer blade 14 and it had audio issues. Multiple emails from customer service, redundant troubleshooting steps, took about 4 days. And even after it was escalated to their final VIP response team who never sorted out my replacement laptop even after it was certified to be defective. I also expected at least a decent amount of customer service for the amount we pay for their laptops but no.
Luckily my reseller is going to process a refund. Otherwise I shudder to think how to deal with them.
Even if you want to raise feedback they silence you and refuse to listen and acknowledge there is any issue.
Overview of what Razer Customer Service is like.
Here is what happened:
1) Bought a Razer headset from AUTHORIZED retailer.
2) Well within the warranty timeframe. Headset malfunctions because of Razer's poor quality of materials. Requested replacement from Razer.
3) Want to call them or live chat with them, they insist on doing it over email.
4) Razer does not honor warranty and tries to blame the customer even though it is Razer's fault.
5) We file a complaint on Better Business Bureau, still gives an unsatisfactory response. Note that they responded really slowly (towards the end of their timeframe to respond).
6) We ask how Razer concluded that the malfunctioning headset was customer induced. Razer does not respond in time and leaves our Better Business Bureau case unresolved.
Overall: They will slow down RMA process (by unprofessionally do everything over email) and make random conclusions just to avoid honoring their warranty. They won't replace it even after complaining multiple times. WORST CUSTOMER SERVICE EVER! TOTALLY UNACCEPTABLE. Have been a loyal customer before. My friends and I will never buy Razer products again.
Did you try swapping the hard drive? Sounds like a failing ssd and tbh swapping would eliminate whether the issue is with the hard drive or if it’s with the motherboard and/ processor.
Unfortunately, I also learned my lesson the hard way: 2019 Blade 15 Advanced, Mercury/White. It worked fine (for my purposes) but, I had an accident that cracked my screen and needed to get it repaired. I tried calling Razer Support several times to no avail and finally received an e-mail response five days after my initial contact. When they finally understood that I wasn't trying to hose them for a warranty repair and wanted to pay for it myself, I got them to e-mail a shipping label. 18 days after receiving my laptop, Razer notified me that my laptop was 'un-repairable' and offered to replace it with a newer, refurbished device for the price of what they quoted me to repair/replace my cracked screen: $433. Shit. I guess I'm going to accept their offer but I'm pissed and I still need a laptop for work. The last thing I want is a used, refurbished POS that's a fingerprint magnet and glows green, like a toy but, maybe, I can put it on EBay and recoup some of my loss.
Appreciate the heads up!
Had a very similar experience. I'm a college student and in the summer before I left I sent in the laptop for some screen issues and it arrived a week later than it was supposed to, and I had to drive back to get it, and found it was exactly as I sent it. No joke they just shipped it back. I'm not exactly sure how they get away with this. Luckily I waited it out and through another rma (this one took over a month and a half from when I shipped it out the second time, ie didn't have a laptop for that time) and probably a hundred emails I went from a 1070 to a 2080 super. Don't know how I feel about it.
All I can say is, all this is true. Been there, done that. Idk how their customer support sleeps at night. Knowing that they do an absolutely crap job. Are they proud of what they do? So many questions
Do you get bluescreens while gaming? or just editing.
This is why you buy from a major Distributor. I bought mine from SCAN PC in the UK. I do remember on setting mine up from new i had the BSD a few times. and sometimes I get the "oh im off to sleep" in the middle of working on Battery. I'm gonna see how it goes over the next 11 months but I will be on it if it carries on.. Great vid and a heads up. I say buy from a distributer not direct. To the manufacturer a single issue from a random buyer is not an issue. But!! if a major disty threatening to drop a SKU is huge!!!!!!!!
Yeah I would say this is pretty much why I would buy most tech products from Amazon, because if something fails you still have AZs nice CS and not necessarily having to deal with the manufacturer since they are often reluctant toward replacements. One time I dealt with Dell about my UW monitor which cost over 1000 euro and I had a really awkward pixel in the center of the screen just like 2 months into owning it, maybe a bit longer. It was special because it was bright on a dark screen and dark on a bright screen, so super obnoxious, not just your average stuck/dead pixel.
Anyway. First I contacted Amazon and there were like yup, we'll just take it back. But at the same time I did not feel like being without a monitor for like a week or two. Now Dell ended up replacing it after I called them legit 10 times and having to prove to them that this is not just a dead or stuck pixel and that according to their own replacement requirements it fits the bill. I had to talk to them over and over and be mega persistent on my case until I got through to a supervisor and they ended up replacing it really quick (Like the sent the replacement unit and swapped it, I did not have to send it back which was nice). But the good thing here was that had they refused, I still had Amazon watching my back if it really went bad. And Dell is generally known for good Warranty and honoring it / CS. (from what I heard, in most cases).
If dealing with a brand that is a little bit harder to deal with, like here, Razer. That extra sense of security really really helps.
Of course fuck Razer for making this a nightmare in the first place, what is the point of making a good product when your customer has a nightmare experience using it because of some stupid flaw. Now tbf yeah the BSOD could have been caused by driver issues in Windows and a wipe could have fixed it but they should have still assisted you since expecting you to be just able to go ahead and wipe your potentially primary computer is just dumb.
Regarding your continous BSOD issues, what I can tell from experience is that it often is caused by:
Memory corruption, caused by damage or loose sticks.
Driver issues, often caused by bad drivers or software.
CPU issues are usually more persistent and reflect extremely obviously in stress tests, so unlikely.
GPU issues usually rarely result in BSODs and are less likely to happen in non GPU intensive workloads.
So that's my take on this. Shit CS sucks, Amazon can augment this if the product is nice but the CS sucks ass.
If you are in the market for new laptops of similar caliber maybe consider the likes of GS66, Aero 15, Zephyrus S15, Lenovo 7i etc, they are all pretty good from what I have seen.
I'm planning on buying the Razer Blade Pro 17 from Amazon.
Would customer service be better if I purchased it from Amazon?
@@ElixoYT By miles, yes
Phew I got issue with my blade 15 and I told the razer store guy and they just took a 2020 version of the blade and just switch the hard drive and one of the best experience for me
Razer doesn't have a store so what razer store guy are you even talking about?
@@genegene7028 they do have a physical store but only in limited locations
@@genegene7028 LA
was looking to buy the 2020 i-7,144hz, fhd version. which laptop do you suggest for heavy 3D modeling and a lot of streaming.
I have a mid 2019 rtx 2070 and 240hz. Upgraded to 32gb of ram and 1tb ssd. My track pad broke not so long ago. They replied quickly and got my system fixed in 3 days with no charge. I have no insurance either.
It was frustrating for them as well, BSODs are like the most generic kind of problems, they're harder to track and require a full memory dump to see what happened and that takes a lot of time, maybe you should contact Microsoft support too, they could process that faster than Razer.
I’ve had to send in my razer blade stealth 2019 gtx version twice already because the screen flickered and the fans were defective. Now after repairs my entire nvidia gpu has stopped working. I’m waiting on their response on what they will do but it has already been 4 days without an email confirming their action on the matter. I’m hoping for a replacement or a full refund. This is so unacceptable.
I bought the base model Razer blade 15 2020 with rtx 2060 and haven't had a single issue.. I edit and render most of my videos on it and 0 issues.. I've hit the 5 months mark with it.. and was considering getting an extension on my warranty.. but after watching this video I'm reconsidering that option..
If there were supposed to be issues you'd already experience them. Laptop models are made with parts from different providers. Even though you pay the same price you may get a model with higher quality components or *just* components. It's not just Razer either.
How much stuff did they ask you to do in that 72 hours? And when you finally did get around to doing it how long did it take?
Seems like it wasn't a very high priority IMHO.
So this happened when you where in collegue? How many years ago? And you uploaded this video....?
You should buy your tech at Best Buy. I had bought a Dell XPS, it was $2300 laptop. It died once with a BIOS error and wouldn't recognize my charger and wouldn't charge. They fixed it and about 2 months later, which was a week ago, they dubbed it as fully dead after it had the same issue a second time and since I had the warranty they gave me my money back! Every nickle and dime for the laptop plus the warranty. I bought a brand new Razer and I know their customer service is not the best so I always buy tech at Best Buy. Razer has bad support but their products are amazing. Random question, was your screen a 144hz, 300hz, or an OLED 4k?
Thanks was thinking about it but now I am going with one my other options
Similar thing happened to me but with alienware m15 r3, which was around 3k euro. I had high thermals, contacted dell support, sent the stress tests and he tells me my cooling assembly is not working properly. He sends a technician to replace it for me and during replacement he breaks part of motherboard, back of laptop, applies paste and thermal pads together. Orders a new motherboard, which didnt register intel card. I would ask them to send me a new unit since their tech broke my laptop and now they're probably putting refurbished parts so its not new anymore, and they would respond with it's not in our policy because you didnt buy the laptop directly from dell. All we can do is repair. Every day I would come from work and do tests for them so they can find the problem and send that very same tech twice
I’ve had the same issue, I contacted them hundred times, getting email how to repair mine, which didn’t help, tho they didn’t even told me to send it to them, I even went to their office, were I was rejected. For the love of god I got it from Amazon, and Amazon just sent it back to them and gave me my money back. The craziest thing that it was new laptop that died in 2 month of usage. Carefully make your decision guys...
Did you get the laptop from razer or Amazon? And also when did you get the laptop?
are u serious was just about to press purchase o.O
My Razer customer service experience was great. I had the Blade 17 Pro from 2015 and it just started to run very slowly it would take forever just to open a browser window. I contacted them and they immediately sent me an email with all the things I should try to get rid of the issue (I didn't get anything saying I had to do it within a certain time frame) literally the first thing to try worked I had to boot it into safe mode and re install a bunch of drivers and it ran great the rest of the time I owned it. Companies don't win all the time but in my case they did
Actually, I had same problem with MSI GS. At this time, I got BSOD anytime when I render video via Adobe apps. That's why I installed Windows and previous version of Adobe AE again, and that's work perfectly. Now with my Razer Blade, I only had BSOD when I undervolted too much in the CPU. Hope can help for you.
Had mines for 6months blue screen within the first month had to get it replaced twice customer service Sucks!!! I got rid of it now 0 issues with my MacBook Pro 16
What about support for their headsets? Still horrible? Looking at buying a headset from Razer, but sounds like I should probably go thru Amazon or Best Buy?
I got a Razer laptop (Blade Stealth) through Virgin megastore. I also got two years of hardware and software damage. Will I still have these customer service issues?
I've been looking for a laptop for gaming and video editing and saw Amazon currently has the 2020 Razer 15 base model with an RTX 2070 on sale for $1,599. After watching this video I guess I'll look for another option but I don't like Dell because of problems I had with their customer service on a computer I had back in 2007 and I've never cared for Apple products so I'm still searching for a laptop.
blank964 maybe you should take a look at the hp omen 15 2020
i'm picking up the acer preditor 300 2020 model.
Thanks and sorry for your story! I got a Razer Blade 15 2020 as an insurance replacement device with a 1 year warranty (not Razer). Hopefully it doesn’t happen to me
Sad to hear. Here in Sweden we have a 3 year right to claim manufacturers fault even if a company gives 1 or 2 years of warranty. However, I might be getting a Razer blade 15 base for around 840 USD. Even if you don't recommend them, can you tell me what exactly you were doing with the laptop when you got the blue screen?
Ups to this! Everyone should see this! No one should experience this kind of inconvenience for a premium price.
Was hesitating between the new RazerBook 13 or the XPS 13.
Just ordered the XPS-13 :) thanks for the video
Make sure to put it in quiet mode, out if the box it sounds and feels like it's dying just from watching CZcams
Just bought a blade 15 base model RTX2070 via Amazon - turned up and the unit won't sit flat on a flat surface, it rocks from corner to corner when you place any weight on it. It seems the pads underneath might be misaligned. Luckily Amazon are sending another unit on next day delivery but it wasnt easy getting Product Support to do this (3 calls). Will try to update on how that goes if and when it arrives tomorrow....
I wished i had seen your video two months ago, I live outside of the US and I shipped the laptop all the way to my country, payed a big customs tax, I’m living a nightmare, I used it for 7 days and it died, now sending it back to the US and try to return it to them It’s a nightmare, I think my 2000+$ , are going to trash.
I am thinking about doing the same thing..... is it okay now?
What country tho?
@@moviewatcher_0000 I’m from Perú.
Which one did you buy? 2019 or 2020?
@@jonathanmarin2088 Mid-2020
My Laptop, same as yours, stopped receiving charge. My parents are gonna kill me if it doesn’t get fixed and I’m scared cause the warranty is finished..
Yep, bought razer blade 15 for around 2000$. Had it for 4 months and now it totally stopped working. Been talking to razer back and forth on email and it is one of the worst services I have come across. steer away!
spoke to number of "agents" who tell you they will fix the problem. when we are, so to speak, at the last stage of the process, they stop responding and cancel the process.
I bought my blade 15 pro 6 months ago 960 operating hours and a damaged 1T disk to be replaced. I have a question, do you also get so hot under the screen?
One option would be that you update your synapse and your nvidia graphics drivers and that should do it.
I bought a Razer Blade 2021 OLED new when it came out from Best Buy with two years of Geek Squad. I just hope it doesn't die on me before my extended warranty ends.
Glad to had stumbled with this video while looking to order one, that was close
DO NOT BUY!! I just searched to see if there are people who had the same problems with razer blade 15 inch.... and Voila! .... Do NOT buy ! IT's the Shittiest piece of garbage ever! I almost failed classes during bachelors and almost caused me very VERY big problems for masters classes . Oh andd.... It's the Pandemic period and neither the Camera nor the Mic is working . and the whle thing crashes from time to time... which caused me to lose a lot of projects or had me to restrart some stuff. This thing also heats up to 10000 degrees in like no time . I'm assuming the mother board got damaged because of the heat nad that's why i''ve been having these problems? oh and They FIXED NOTHING.. THe Razer Synapse is still Shit. Like You would usually press fn+ F2/F3 to control volume or some other stuff, but if you don't quite synapse immediately after you turn on the laptop, it just messes up and fn just doesn't work, it messes up the whole keyboard function..... hear me out .... Do NOT buy this garbage, I'm fucking done with rather. I also had their mouse... It also broke in a very weird way.... Razer is just all cool and flashy when it come to marketing and looks... But in fact it's just garbage.... Everything they sell is just Built TERRIBLY! All they sell is just Low Quality GARBAGE....
How long do they usually last?
@@raulhecker2273 And how does it mess up you degree or some shit
@@yoloooo52 Several times, as i was working on a project, it suddenly crashed and I lost the project.... and I had to start over... In some cases, it crashed multiple times while rushing to finish a project......
@@raulhecker2273 dude, there are good models too, faulty models happen a lot, also your grammar is so bad.
Bunch of things were wrong about my mouse. At some point the mouse started turning off every few seconds (usually every 4 seconds, 12 seconds, etc.). I asked Razer support about this and they said it was definitely deffective, and they were going to give me a replacement. I ship back my mouse, and 2 weeks later I decide to email in the same case how much longer it would take. They didn't answer. I opened up a new case and they told me it has been shipped a week ago with a tracking number they never gave me. I look outside, knowing im in a sketchy area, and I don't see it, both doors iI check btw. Better yet they told me they would email me the status of the replacement (they never did). I am now in the process of waiting for them to reply to this incredible story, really hoping for them to send me another replacement and actually telling me when the replacement will come via a tracking number or email. Literally don't buy anything from Razer. Small little things that really frustrate you, and bad customer support.
Unreal, I have two Razer laptops both have fan issues. The minute you turn it on, fans run at full speed. Their customer service is horrible.
I had a 2020 pro 17 had issues right out of the box. Traded it for a msi. No issues. Its really too bad as razer makes them look so good. But what good is that if its bad right out of the box?
How are msi, acer, asus, Dell and Alienware. Are they reliable? Im trying to get a laptop under $1,900 that can do 120 fps
@@Floof_Factory they all have issues here and there. My msi has been solid. For 1900 there's a few options. Just make sure it has a minimum of a 2070.
they fixed it with the new ones and there was a synapse update that fixed it for the older ones too
are u sure? like positively sure?
@@nathanokorie7085 yes I watched manny videos it was synapse causing the blue screen errors
Scary guys, I'm thinking razer blade 15 base or msi gs 66 stealth
@@muhammadnoor642 I’m gonna get hp omen 17
but still though. I am already pissed off with the secondary function not working when razer chroma on the advanced 15. I mean What is the point of having an illuminated keyboard when it only shows half the keyboard when using the illuminated keyboard. Like wtf , I was shown a great keyboard but got one where when i am playing late or on the train and need to do something else i need to turn on the lights to write an email. I am so pissed i only just found this....
I had a great experience with their customer service. Had a 4K 13.3” mode and the screen was falling away from the housing and they replaced it no questions asked.
Most youtube videos mention that the XPS has a loud fan and overheats easily. and they have poor speakers.
... This is day three with my razor 15 oh god wish me luck
what i'm super curious to know is, what did they "fix" on it when you sent it in? that might tell a lot
They probably just did a clean windows install 🤣
Wait, so u bought it 18 months ago, but the 12 month warranty is on it’s 11th month?
I have to agree, i called razer about a simple software question, and they had horrible customer service, the guy didnt even know what he was doing, and then on top of that i got hung up on. that was enough for me i took the razer back and got a hp omen 15 and im very happy with it.
I just read your experience with Razer. How happy are you with the Omen after a few months now?
@@us3r11 Its a great laptop, runs very cool. no problems.
@@packersfan036 thank you, Eric.
I've had issues with Razer Gaming headset, I'm on my 3rd pair now. First time the mic stopped working after 6 months, got another one under warranty, second one had no bass in the headphones, therefor had to take it back to the store and get a 3rd one. And god forbid the power button got stuck on the 3rd one after a month. That was the last straw I threw the headset in the trash and got another brand.
I would completely agree. My battery started bulging right after my warranty ended:(
I have the i7 9750H, RTX 2080 and 240hz and I have never had any problems (Got it in March 2020).
But when I’m gaming I do need to raise the back of the laptop 3 cm and I will get 80-90 degrees under RDR2.
Happened to me too,
Paid 3000usd
After a month whenever I shut it down it would hang up and when it hangs you couldn’t do anything on it, the razer logo is lit up and tried hard reset and everything laptop has no response, so the only thing I could do is to wait for battery to drain. Which takes up hours after it drained that’s the only time i can boot it up.
Contacted support and they just basically the same thing they told you. Rofl
So now I’m just sticking with macbooks and building my own desktop. Razer laptop never again!
I was planning on buying one, I think I’ll just get something else now
Underclock to the CPU to 99% and Update Synapse, push the curve to maximum performance. You still get the issue? Open up the back and check to see if the battery is bloated.
Which laptop would you suggest for animation, or graphic design
Thank you for replying. 👍
I just bought a Razer 15 base off Amazon on Prime Day. The battery is complete trash. Im not even doing anything crazy and it runs out in less than 2 hours. Am i doing something to make it run down so quickly or is this battery THAT bad or defective?
Im planning on buying razor blade 17 pro or alienware area 51m r2(for architecture), but i heard that the customer service of this two are terrible, is that true??
Yes there're many cases you can find worldwide for the quality issue of this laptop
This is when the replacement plan comes in handy, you don’t have to deal with all this, just take it back to the store
some other youtube said they updated the synapse app to solve BSOD.
Yeah this was 2 months ago
@@ajfev1092 Hardware Canucks
said that... i just watched it yesterday. It has to do something with the synapse software from Razer.
i always wanted a razer blade finally decided ill order it (amazon sale put it right into my budget bracket) decided to go through some reddit articles regarding problems with razer blades guess now ill just go with the g14
Too late, bought a razer laptop a year ago and shortly after a year I started getting problems and found this video doing research on the problems now that my warranty just ran out...
not gonna lie I've been having the exact opposite experience still love razer but I get you fam
I'm currently out of a blade 15 laptop because of coil whine and a drop. It's been 3 weeks since I sent it in and I've been ghosted by customer service.
I also had a really bad experience with my new Razer laptop so far. I really thought I could trust this company because I was using their keyboards and mouses for a long time and always had a great experience. I have my Razer blade 13 for two months now and I never had so many issues in such a short time with a new laptop, so I'm sending it back today. After 10 days the display already had malfunctions, after 28 days of owning it the battery lasted only for 4 hours when it was on energy saving mode the whole time (so only 40% battery from the original 10 hours), now after two it is not charging anymore. I only used it for my school work and for InDesign, Photoshop and Illustrator. I never played any games on it. I only took it to school in a separate protective laptop bag. Maybe it's only me and I had a bad experience with this computer and I can't recommend other people to buy this computer and tbh I'm really sad about it because I was always was a big fan of Razer. One of the only good things I can say about it is that it's is indeed super fast but I'm really disappointed about all the malfunction that it has had so far. I also can agree that the customer support is the worst.
saw this video and rolled my eyes. then got 2 lemons one after another buying blade 15s. don’t go with razer y’all the quality control is legit terrible