Flo by Moen Flow Sensor NO LONGER WORKING?!? Turbine Repair Tutorial
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- čas přidán 27. 07. 2024
- A first look at the Flo by Moen turbine, disassembling it and cleaning it to possibly get the flow sensor working again. Admittedly, I present the second set of instructions first, and the less invasive plumbing system flush second. But let’s be real: when the flow sensor stops working, you want to know what’s going on inside.
However, just as I said in the video, I’m not advocating taking the whole thing apart and voiding the warranty. That’s the point of no return, literally, whereas removing Flo’s turbine and cleaning off the magnets and the sensor contact point is approved for maintenance.
Chapters:
0:00 Intro/Warning
1:11 How to take out Flo's turbine
3:04 How to clean the magnets
6:09 Try this first!
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**Flo came out with a replacement kit if cleaning does not work.** I shared all the details in this update video: czcams.com/video/79_8HlfoWCc/video.html
This video was very helpful. After reading the comments, I called Moen and asked for a replacement turbine before starting. They said they'd be happy to and actually sent me 4 replacements with o-rings as well. I swapped out the turbine and my issue was resolved.
I wish I didn't have to replace the part, but happy I called to get the spare rather than trying to clean the one I had (it looked pretty bad).
That's great that this was the solution! I had heard it was a set of 4 that got sent from another subscriber here on the channel, but when I asked the customer service rep, he indicated there was only one turbine in the package. Is it really 4 in the package and they sent o-rings so they don't have to be ordered separately?
@@NoMoreLeaks
Correct. 4 Turbines, 8 pairs of O-rings and 4 sets of instructions. Of the 8 pairs, it looks to be 4 pairs of one size and 4 pairs of another size. I didn't use any of them as my o-rings did not show wear. I just saved them in case I needed them in the future.
When my first Flo failed for the same reason under warranty Moen sent me an entire unit to replace it with. Now that it happened again I suppose I'll try the vinegar when I have an hour or two to take the house 'offline' I just wish moen would sell the part! ..Wait actually I just found your other video with the part & phone #. Thank you so much for publishing this. AFAIK you are the only person to publish a video about this problem with these units.
Thanks for your comments. I'm sure the next person will appreciate you pointing this out--I linked the follow on video in the end screen. I'm glad you stumbled upon the other video.
Yes, moving parts are weaknesses. The good thing is now you have a backup unit that only needs a new turbine.
@@NoMoreLeaks Here's something interesting. I have Flo Protect and wrote them through the app. This still puts me in a warranty state.. Getting the parts for free and a coupon good for 20 - 70% off a moen product
That's even better and made Flo Protect more than worth it! I feel the same way about paying the extra $5/mo when the heat was eating through them here. A turbine + shipping is the equivalent of 4 months.
Great News. Now you can call Moen and buy those turbines and O-rings directly from them. One box of four turbines is around $10.
Just after your replaced yours too...but that is good news! Thanks for the heads up!
Very interesting Margaret! Keep up the good work!
Thank you! I hope you don't ever need this video.
Thank you for the great video. In my case, I tried a gentle clean and reassembly but it didn't work. Support was no help. They said the unit (which was 2 years old and out of warranty) must be replaced.
I went further, removing the small, corroded magnets by inserting a dental tool into the bottom of the plastic cavity and pushing them out. They appear to be 4x2mm magnets like the ones available on Amazon 150 for $10. I determined that, although the rotor *appeared* to spin freely, it in fact did not. The corrosion products had swelled the thin magnet pockets of plastic rotor outward. On closer inspection, the rotor rotated freely with a puff of air, but it always stopped at the same spot. On the rotor surface, it was evident that one side was rubbing ever so slightly on the barrel. It was shiny from wear, with streaks in the direction of travel. Also, the plastic bearing hubs into which the rotor axle sat were out of round- what should have been a round hole to receive the axle was, in fact, a slot. Using #400 emery cloth, I cleaned up the magnets and smoothed the bulged spots on the outside of the rotor where the corrosion swelling occurred. Upon assembly, the rotor would spin successfully, but would still hang up slightly at the same point. I inverted the unit, and this behavior went away. I tried mounting it inverted (my installation is on a horizontal pipe run), but I still got no flow readings: DOA. So my problem appears to be magnet corrosion that caused an interference with the barrel, just enough to wear the axle hubs. This wear on the hubs allowed the rotor to flop around enough to where it doesn't function anymore.
It's too bad that Moen (or whomever) didn't design this with a removable barrel/rotor/hub assembly that could be replaced. For that kind of money, I can't recommend this product.
Exactly and your situation is unfortunate. You definitely went further than most in trying to get it to work again. Thank you for sharing your process just in case someone else can get it to work again.
The problem with mechanical solutions is that it is prone to wearing out. The complications you discovered only exacerbate the problem. It would be great if the next iteration of the product takes this feedback into account especially if the rest of the unit is still functional. If you are still looking for a solution I would recommend taking a look at Phyn Plus as it has an ultrasonic flow sensor--nothing moves. There are differences between the systems though so I'd recommend looking at a few of my other videos before deciding if it is right for you.
Thanks for the great video. I am in Las Vegas and we have extremely hard water hence why I installed my Flo after the filter/softener in the garage. Sure it won’t tell me about irrigation or exterior hose bib leaks BUT it should last much longer, has great access AND covers the majority of the interior piping which is what I wanted anyway.
Thanks. **crossed fingers** you won't have to deal with this for a few years.
The magnets should be completely encased in plastic. This is the deficient aspect that the magnets ate not encased.
My Flo has been installed in a basement for a couple years. Earlier this year, I noticed the Flow Rate registered zero. I finally got a chance to service it and appreciate this video. My turbine had rust on the magnets and the vinegar cleaned most of it up. Unfortunately, it did not resolve the Flow Rate issue. I contacted Moen and they confirmed that there is no replacement part for the turbine. I also suspect that a new turbine might not solve the issue as it could be in the unit itself.
My original impetus to install the Flo was to provide an automated water shutoff for my house. I travel and it has been very helpful to be able to control the water over the internet. Fortunately this feature still works on my unit.
The additional features of the Flo and app were great bonuses for my initial goal. Since the Flow Rate stopped, I have found the unit still performs useful functions. One of my garden hoses has a slight leak. I left it on overnight and the Flo unit detected it during the daily health check. I assume that it will detect similar leaks as well. I can monitor the water pressure reading to detect variations in pressure due to usage. Overall, while it is disappointing that the Flow Rate is broken, my unit still provides enough functionality for my needs.
Your mileage may vary.
100%! Thanks for sharing your experience and mindset. That is the right attitude with these devices. IMHO leak detection is by far the most important of all the features and if that still works, it's still good.
Ed, word on the street is there is now a replacement kit for the turbine. I called Moen today myself and they did confirm they now sell them. Thought you might want to know.
thank you for the instructions, i live in AZ as well and installed the unit in the garage to keep it away from the sun
Your are most welcome. You have it located in a much better location (or at least had the means to put it there)! How long have you had yours and do you have Flo Protect?
Very helpful. Moen sent the link, yours was more detail, like take a photo as you take apart, very helpful if you are a klutz like me doing the work.
Right? I can't tell you how often a photo/video has saved (or would have saved) the day! 🤣 I appreciate you saying so too.
Great videos and explanation Margaret. Thank you! My 900-001, 3/4" --installed indoors in Wisconsin on a well--failed (no flow rate) recently at 22 months. I did the vinegar treatment on the magnets with no luck. Under magnifying glass magnets are pitted, but unit has likely failed elsewhere although it's hard to tell. I have been going back and fourth with the company about solutions with only a discount coupon. While the company has been attentive in responding to my inquiries, I have to keep emailing them with various questions that they could have outlined early on to save them, and me, the back and forth. For example, they offer a coupon in an email and I go try and use it only to find out the device is out of stock.
Sorry to hear it didn't work. I've heard about them being sold out off and on since the summer. Here's to hoping the next round of units come in and you can use that coupon. Thanks for sharing your story to help others struggling with the same issue.
Video helped out at work, thanks, now I look smart.
If anyone ask I read the manual
I'm glad to hear it helped! I haven't heard of too many businesses using this to protect their space. If you don't mind, what kind of a business is Flo protecting?
@@NoMoreLeaksmost residential plumbing companies for service and repair
lol, it was my first guess, but I did not want to assume. :) I do wish Phyn came out with their larger size unit to protect a commercial space. I get feedback on how some viewers are doing with their water monitor devices, but you all *really* know about what's going on with these devices. Thanks for your response!
@@NoMoreLeaks your the best, keep it up 🙂
Thank you for the video. I also forgot which way it goes back in. I had the flo protect plan and they are sending me a new unit after my old unit failed with no flow. Next time I'll try cleaning it out.
Glad to hear I'm not the only one! Over half the time I'm thankful I'm trying to make a video otherwise I'd forget to take the picture and then...¯\_(ツ)_/¯ FloProtect has been solid and I'm glad to hear you are having a similar good experience.
@@NoMoreLeaks I just opened it again and notice one of the magnet is missing, even with it cleaned up it is no longer working. Still waiting for my replacement unit to arrive (8 days). I'm on public water but I'm going to move my whole house filter to before the flo unit hoping that will help. I'll be following your Phyn review as a future alternative.
Wow. I haven't heard of a missing magnet before. That would certainly change the flow rate measurement as well. How long have you had your unit installed?
Makes sense that you tried to get it working again. There have been a lot of supply chain issues across the water monitor companies as well--I heard Flo was backordered in a conversation on IG a couple months ago and I see it's not in stock online on the meetflo website.
I can't say I've heard much on the effect of water softener systems (other than a water monitor can really mess with them during their cleaning cycles), but filtered should be much kinder. Perhaps you can still put one of their detectors under the filter to keep that area protected?
@@NoMoreLeaks , I've only had it since July 2020 (16 months). Back in April, I had the no flow and did the flush. I'm wondering if at that time it lost the magnet. Hopefully their supply chain issues resolve soon. Otherwise they should refund me the money and I can order off amazon.
Perfect timing, my replacement unit came in the mail just now.
Earlier this year, the Flo sensor appeared to only report 50% of the flow volume. In December, the Flo stopped reporting any flows. I thought corrosion was causing the impeller to stick inside the flow sensor, but cleaning did not help. Flo provided a replacement impeller and O-ring set - everything is working fine now. My theory is that corrosion reduced the strength of the impeller magnets to the point where the Flo unit was no longer detecting that one and then both magnets had passed the sensor.
Sounds like a solid theory. I'm glad to hear the replacement impeller worked! Did they send the kit to you as part of Flo Protect or was it within the one-year warranty period?
@@NoMoreLeaks Neither - squeaky wheel. The repair kit included a full set of O-rings as well, one for the impeller retainer, two for the plumbing connections.
Thank you!!! This is what happened to my unit after just a little over 2 years, weekly usage went from 1000 gallon/week to only 300ish, contacted support they told me to flush it without any details on how to do it, basically admitting their crappy design but wouldn’t offer to fix or a discount unit. I’m so regretting having recommended it to friends & family over the years. Good concept but just a piece of crap.
Did the flush end up working for you? New Flo devices have not been available since some time before the end of last year with no word on when it will be available again.
@@NoMoreLeaks Thank you for replying to my comment! No I've decided to leave it as is and take the consumption readings at "face value". Even tho I know it's reporting way less than actual usage, it has stabilized over the past year and didn't go all the way down to zero. Most importantly the auto shutoff does seem to work fine in the event of an unusual usage (longer shower etc), although I'm not sure if it means it takes roughly 3X more water to trigger the auto shutoff. I also stumbled upon another youtube video after watching yours (I'll put the link in a separate reply below in case URL isn't allowed in comments, but you can search for this title: "Moen Flo - No flow repair - How to" uploaded by user Repair123), which offered a potential way to fix the issue semi-permanently, but either way it seems to me that simply flushing out the buildups on the turbine isn't enough, the buildups will simply come back after a while due to its faulty design. Flo support would clearly know all of these, but they told me to just flush it and that was the end of their so called support. It shows not only they make crappy product, their service is much much worse. They could've just offered to send us replacement turbines for free, which probably costs only a few dollars.
Here's the URL to the video I mentioned. czcams.com/video/2Y3IVkFuPx4/video.html
Thanks for sharing that video! It is very much more involved, but if it works that's great. I might have to try it when visiting Flo #5 next time. I wonder if the new MSRP of $767 includes some improvements in the design: www.moen.com/products/Flo-by-Moen/Flo-Smart-Water-Monitor-Shutoff---0-75-/900-001
Be extremely cautious when taking it apart. In my case the o ring expanded so I can’t put the valve back anymore. Now I’m running all over town to find the right o ring.
Flo said starting October they will send out turbine replacements.
Thanks for sharing all this!
Which o-ring expanded? The one on the inside or the one that seals the unit to the rest of the plumbing
I hope you found a replacement o-ring today. It is really nice that Flo includes the plumbing spacer if all else fails.
That's good news on the replacement parts. It is a much better solution than an entire unit if that's the failure point.
@@NoMoreLeaks it was the o rings that seal the unit from outside, both top and bottom. yes i ended up driving really far to find the o rings and they ended up working out ok. for some reason my spacer doesn't have the o rings attached.
Interesting--that's a new one to me. I wonder why they expanded? Mine sat outside and baked all day, but I never observed any sign of deterioration or warping (however, the longest one was only on there about 8 months).
I went through my boxes of Flo parts. It looks like it comes with a spare set of O-rings. I looked back through my unboxing video and unfortunately I did not show it. The resealable plastic bag is just the right size for the two o-rings inside. Both sets were in the envelope with the instructions and owner's manual.
However, nothing in the box, on the spec sheet online, or the o-ring spare part kit (www.moen.com/products/Flo-by-Moen/Flo-by-Moen-O-ring-kit/935-008) gave the actual specs of the o-rings.
If I could inconvenience you again: what o-rings are compatible and where did you find them? Let's be real--whoever needs a spare o-ring needs it NOW and cannot wait to order one online through Moen. So I'm asking for anyone else reading the comments and looking for this information.
Again, I really appreciate you sharing your experience. I've learned a new aspect I was not aware of previously.
@@NoMoreLeaks the exact dimensions are 1-5/16" OD, 1-1/8" ID, 3/32" wall thickness.
I had mine for almost two years so the box is long gone. I installed it indoors that's why it survived this long.
*Thank you* very much for adding in that information.
LOL, the blessing and curse of long range CZcams review planning--keeping too much stuff because I never know when I need something or--as in this case--revisit and realize I missed something. A million thanks for your comment and this in-depth discussion.
No More Leaks. OK, I have watched all of your videos on the Moen Flo. I do not have one yet. I live in a manufactured home retirement community in Arizona. I own the home, but not the land under it. The water is provided by the City. The water has calcium in it. It can cause problems with faucets and toilets. The local fire department requires two feed to the facility. In Arizona water towers are not used. So there are regulators on each water feed. At times the pressure can be 24 PSI one minute and 73 PSI the next. Leaks are normal in the common areas and quite annoying. There have been leaks in some of the homes causing insurance rate to go up by as much as 40% a year.
I have been looking at the Moen Flo as a possible tool to help prevent a disaster from happening. I do have a ¾ inch copper cut off valve in my garage. My fear is that I will be working on the Moen Flo or replacing it often if I install it.
What do you (or anyone reading this) think?
It sounds like Flo would be installed in your garage and not in a conditioned space? Our water main is outside a bedroom--so Flo had to be installed outdoors here in AZ. After the first Flo failed, I covered Flo #2-4 with shade made out of wood (we were out of town for the most part and could not do much more than replace it 4 times in 1.3 years and sending #5 which is still in service in a conditioned basement). Something about the heat kills units and, personally, I would not recommend putting Flo in our hot garages. If you do end up buying it, I *highly* suggest planning to enroll in FloProtect. Interesting that your pressure fluctuates that much! My pressure in Mesa was a steady 55-65 PSI in the years that I had Flo and then Phyn.
@@NoMoreLeaks - Garage yes. But at least on a wall of the manufactured home on copper pipe that is routed through the crawl space. Arizona garages can get hot for sure. I can see that the Moen Flo being built with a lot of plastic could be a plus. Generally water contains minerals such as iron or calcium. During water treatments they often add something to take the taste out, but the minerals are still there. I am a retired engineer that has built houses, race cars and airplanes. I was hoping to not have to work on plumbing problems on a regular basis. I am still looking at it though.
WTF..... Seems way too soon to have the unit fail, and if they are using magnets that rust, maybe they should coat the magnets to protect them from that happening. I appreciate the tutorial on taking the unit apart but I'm really not interested in adding yet another thing that needs to be maintenanced in my home. I had this problem a few weeks back but I thought it was a software glitch, now because of your video I know better........ Thanks Margaret !
I think there are a number of things going on here. What's in the water is probably a huge factor. PH/contaminants/minerals/etc. Hopefully yours is better since you are on a well.
There was similar buildup in both units I still have: the one that lasted 8 months and 1 month. I will also admit, I had no desire to take it apart until now. I want to keep my side by side comparison of Phyn and Flo fair and it's not possible to take anything off Phyn. So was the bulk of the corrosion after the unit oxidized once it was taken off the water line? I have no idea.
I fully expect the materials science people on the Flo team are trying to come up with a more robust answer to this problem.
It still might have been a glitch since these are WiFi/software dependent. I think you are still in your 1 year window since you installed yours. Did you enroll in FloProtect yet?
Hi do you have a video on why you swapped over to Phyn? Thanks!
All 4 of my Flo devices failed outdoors here in the desert. #5 is doing well housed in a basement for the last year and a half. Phyn Plus is the only water monitor on the market designed and tested to MIL-STD-810G. I have a few videos in the works on this subject, but my guess is your Flo is indoors?
Also living in desert, and considering Moen flo. You happy with it, how long do you expect it to work? Mine will be in my HOT garage on hard water line. I have read about sensors having issues but moen still seems like my best option for smart valves....
Here's my current stance on the market: czcams.com/video/LZbx6ScoT74/video.html. I would include a hot garage in that same category because I covered the last 3 Flo by Moen devices on my house. Do you know how hot your garage gets?
I'm in phx area so up to 120F I guess, plus if car was just parked, even hotter. I'm going to install it just after a whole house filter so hopefully it'll benefit from that. At least the moens are easy to remove and clean@@NoMoreLeaks
Same. I've read Chamberlain MyQ controller temperature gauge in the garage as high as 108, but it could easily get hotter--I haven't monitored my garage temps as much as what Phyn Plus was reading and also taking surface temperatures of the units (I've privatized most my videos since I cannot recommend either device at the moment due to heat related short lifespan). If you end up going with Flo I *HIGHLY* suggest enrolling in FloProtect. It's $5/month, but extends the warranty up to 5 years.
Mine appears to be registering far less then it should be. About half as much. I'm assuming only one of the magnets is signaling. I'm going to take it apart this weekend and clean it. Thanks for the video. 👍
🤞I'd love to hear back if it works for you. How long have you had your unit?
@@NoMoreLeaks My background is in electronics with a good mix of mechanical. What I've determined with this turbine is the plating on the magnets is actually breaking down and the magnets are rusting from under the plating. I was able to remove the magnets without damaging anything and the plating was completely falling off both of them with rust underneath. Conclusion, they need to use better magnets and or seal them from water. I've ordered new magnets. Will report back if that works. It's not trivial to remove the magnets, so they really just need to fix their design.
@@NoMoreLeaks By adding 4 magnets 2 new and 2 original all with the same pole orientation my Flo is working correctly again. So I have two magnets on each side in an OO configuration. I wasn't able to find the 3.5mm x 2mm magnets and ended up with 3mm x 2mm. In any event this four magnet configuration is registering perfectly.
Interesting that you doubled the amount of magnets. Where did the second set go without sticking out of the turbine and how did you secure the smaller set in place?
@@NoMoreLeaks The original magnets are holding the slightly smaller magnets in the channel. The originals do stick out of that plastic channel a tiny bit, however they are not going anywhere. Been working flawlessly. I suspect the magnets don't line up perfectly with the hall effect sensor inside. So adding two sets has now given it a wider path and a bit more flux density. Polarities on all the magnets is the same. All North outward for example.
The green valve keeps spinning. Water leaking from the valve. Called moen and they said I am not covered. The unit is very expensive. no lights on the units either....I took it out and checked the magnets they were corroded and cleaned them. No changes. Any recommendations if you guys face the same issue.
I haven't heard about that specific instance where the green valve is leaking. No lights is a key clue. When mine went, there were no lights and water was slowly dripping out of the power plug. The heat/UV broke something inside the units and the water meeting the electronics fried it. If there are no lights, you might have had a breech inside as well. When you took off the unit did you hear water sloshing inside? Also, where is your unit located--outside or inside?
Are you using city water or well water?
City. Are you seeing something similar?
Been reading all these posts regarding the turbine/magnets issue, and I have ine question...
If this is such a prevalent problem, why not, prior to the initial installation, remove the turbine and cover the magnets with a dab of nail polish to encase them (and protect them from corrosion), and then install it?
Anyone ever consider this?
I like the way you think. There a few issues here. First, I think the magnet issues didn't appear for a while so it's a common surprise to users who bought Flo in the first few years (2019 or so). Second, word on the street is that the replacement kits have solved this problem--the magnets are entirely sealed in the turbine. I should call in to customer service and see if they have upgraded the turbine in the units sold today. Last, considering how nail polish sure does not last on my nails longer than couple days, I'd need a little more education on a better material to coat if the current units are still the old style. I'm not sure on which video someone commented they put some kind of grease when they replaced the magnets to DIY a fix before the replacement kits were available. I've privatized most of my Phyn / Flo videos while I reevaluate where I stand on these devices.
Did yours start working after the brushing and vinegar treatment?? Ours failed after two years. $500 for two years = not worth installing.
All my Flo devices failed outdoors here in the desert. I might have been unclear at 4:59--the unit used in the video was one of the 4 dead units. I decided to end that experiment in this location and moved to Phyn Plus. I definitely advocate for enrolling in the Flo Protect program having so many people reach out over the various videos with different failure points (although even with FloProtect they probably don't have replacements available and the backlog is just stacking up). One reason I really looked hard at Phyn Plus before going with Flo initially because the ultrasonic flow sensor seemed like the better design and it was ruggedized to military standards. But each system has its pros and cons. Thanks for sharing your experience and I'm sorry it is not more positive.
My unit failed just 3 days before my warranty expired. Lucky me. But I am afraid now because so many of the units failed from reading all these posts. I don't know when my new unit fails again but knock on wood and pray.
Wow--that was lucky timing! Were they able to get you a replacement unit quickly as they've been out for almost a year, if not a year?
My flo has worked since 2018, but now it does not register flow rate. I removed the impeller and cleaned it, but it was not really dirty or corroded. I guess it is just a WIFI enabled shut off valve now. :-(
Wow! 2018--you are one of the first customers.
That's the first I've heard of that situation. Is the pressure sensor still registering? If so, Flo still making sure you don't have any small pinhole leaks or small drips/leaking toilet flappers (that's why I bought mine because there was a small pinhole leak in the copper plumbing beneath my slab foundation) through the automatic test. And if you are out of town--although it will not automatically shut off a large break--it would send you notices that the test was interrupted because of high water use and you could still shut it off remotely. Although if you also have the leak sensors that will also cause the valve to shut off right at the start.
That might have been a long response there, but I didn't want to discount the coverage you still have. 🙂 I also very much appreciate you sharing your experience.
@@NoMoreLeaks Yes, it still reads my pressure and temperature. I do recognize that it still is worth having.
replaced with the factory provided replacement kit and back in business.
Good to hear! Thanks for the feedback.
I do respect the work and commitment of Moen but this is a poor design for a $500.00 unit. That plastic turbine looks flimsy. I'm not surprised they're failing.
100% agree. I thought you'd appreciate this one.
Use coca-cola to clean it!
Should'nt this be a free replacment. Designed to be in water 24/7 should'nt rust.
These devices are defective. The design is just fundamentally flawed. We need to have Moen step up and refund customers who have these fail just after the warranty expires!
I think there are a few issues here. It would be nice if there was an option to buy a replacement turbine. The fact that there isn't one, and you can't get a replacement device because of the different shortages throughout the world is a tough spot for both you as a customer and the company to continue to exist. I definitely advocate for enrolling in the Flo Protect program having so many people reach out over the various videos with different failure points (although even with FloProtect they probably don't have replacements available and the backlog is just stacking up). One reason I really looked hard at Phyn Plus before going with Flo initially because the ultrasonic flow sensor seemed like the better design. But each system has its pros and cons. Thanks for sharing your experience and I'm sorry it is not more positive.
@@NoMoreLeaks Great point. It is really wasteful to have all of these units end up in a landfill because Moen is unwilling to sell a simple replacement part.
We're heading into our 3rd replacement of this unit within 2.8 years. And to get support to respond is neawr zero (likely due to the battery backup recall: more than 10,000). I strongly recommend looking for a quality unit, and this isn't it. It is poor engineering, poor support, and I think Moen rushed into buying this without doing their homework. Walk away--fast.
I'm very curious--where were you units located and do you have FloProtect? It sounds like your issue is more than just the turbine if they are replacing the whole unit? I live in the Phoenix metro where our plumbing is outside and went through 4 units in 2 years. The failure was not turbine related so a new unit was required each time. Even shaded--this just wasn't the right environment. Unit #5 is doing fine housed in a climate controlled basement. I am pleasantly surprised unit 5 hasn't had a turbine issue yet. There are pros and cons to all these types of devices. I appreciate the heads up on the battery backup recall!
@@NoMoreLeaks 4 units in 2 years? Regardless, that tells the whole story. Our unit is in a basement and protected. I suspect we'll see a class action movement started on that unit over time. I'm hearing from others having the same issues. This product is not something that should be on the market. Gr8 week.
Interesting. This is the first time I've heard of a unit failing for something other than the turbine or heat exposure. Do you have any other insights as to what is causing the unit to fail? Do you hear a sloshing inside the unit when it is removed? I've taken down most of my videos on water monitors because there are some much needed improvements on these devices, but the feedback on how these devices are used or problems that are cropping up is very important.
@@NoMoreLeaks When I disassembled the first failed one, it was loaded with water inside the electrical contents, with a house pressure of about 46 psi. The second one now will not fully close if it decides to shut off the water. My belief is that when Fortune Brands bought this company, they rushed to market rather than do the full due diligence. In the meantime, I've been following other Moen product comments, and it looking a lot like the comments I see for the Flo.
Thank you for sharing this!