Victorinox Warranty Experience UNBELIEVABLE
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- čas přidán 23. 07. 2022
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Victorinox Warranty Experience UNBELIEVABLE
Victorinox
Victorinox Warranty
Victorinox knife
Victorinox knifes
Victorinox Multi tool
Victorinox Evolution
Victorinox Evolution Tool Chest Plus
I had sent out my Mechanic after 30 years of daily carry for a blade swap, Victorinox had completely rebuilt my knife and send the parts back. Absolutely amazing. 2 1/2 week turnaround.
Hi, What is their shipping address?
That’s awesome! Great service :-)
@@davidm2077 You have to setup a repair. You can't just send it to them randomly.
Almost put me in hospital when you said if you want heavy duty you’d get a leatherman, your deadpan delivery was perfect
Victorinox is just shaking their head over that one. Lol 😂
They are like, Hey.........we make a multi-tool!!!
Awesome video. Great to know this about Victorinox's warranty. I have many Victorinox knives. Love them.
What a result! I'm in the UK, so the knives go back to Switzerland for assessment/repair. They are gone for about three to four months, and they generally only swap like for like , you got an exceptionally good service there !
Wow that was an awesome warranty experience! I recently had a great experience in Canada as well. I had a Swiss Tool Spirit X which was a little too stiff on the pliers to open and close with one hand, and I just sent it back to have them take a look at it and they sent me a brand new on that works perfectly. About a 3 week turnaround time as well.
It was a great experience. More than I expected for sure. Very impressed. Thanks for watching. :)
Thanks for sharing your experience!
My pleasure!
That's an old knife . That is the magnifying glass and they don't make the metal one any more because they fall out. It is the better glass. Try to keep it.
Might send in my 111mm Rucksack model. Thanks for the information
Victorinox Evolution S54 is the name of your new knife. Evolution is the name replacement of Wenger series. Thanks 💖
Great review loved it
Nice to hear about this hopefully it’s the same warranty in the uk for me if I need it I have a huntsman, classic sd and Spartan
I believe I heard the warranty is world wide; but I do not know that for a fact.
I wish leatherman sent my old tool back as well as the new one. I sent in my fuse and they replaced it with a wingman which I wasn’t all too thrilled about
I always liked the Wenger better due to the scissors spring and the metal magnifying glass holder.
The Wenger scissors also have those fantastic serrations, which make them so much better for moustache trimming than the Victorinox scissors 👍
I love knifes matt! May need to buy it!
Wow awesome. Leatherman does a similar warranty but it's cool the send the old one back also. Also the one the sent you looks top of the line.
Thanks! yes they defiantly went above and beyond my expectations for this warranty experience because they 1. sent the old one back. 2. gave me a new one. 3. that new one was much higher value than the broken one I sent in. 4. It was a easy and simple no hassle process. They did fantastic and it goes to show they stand behind their products just like leatherman does. Thanks for watching.
Great result. I recently put Gerber's 25 year warranty to the test and contacted them about my 10 year old Suspension multitool which has broken scissors. They also sent me a replacement.
Nice. I’ve heard their warranty is good also.
Same experience with Gerber! My Dime was all beat up and they just sent in a new one!
I think they are beyond awesome as I am sure a lot of people take advantage of their goodwill and buy a cheapo damaged one on ebay and then send it in. That is a $100 knife. They should ask for a sales receipt.
Yes agree, I think there is probably a lot of that, Im sure they keep a log and if name/mailing address show up a lot it would raise flags you would hope anyway. I was very surprised they went this far above and beyond for sure, I though the would have replaced the knife blade and cleaned it up or sent maybe a super tinker etc something more similar. They really did more than needed, but that's why I am very fond of all of their products, along with leatherman. Both seem to really stand behind their products. Thanks for watching.
Victorinox repair service is outstanding. In 3 years I have sent 4 Swiss Army knives in for repair, each time with exceptional results. These SAK s I sent in were purchased damaged from eBay or flea markets. The charge is mainly shipping, with a minimal repair service charge. My only recommendation is do not overdo it, meaning: sending 50 items per week in, just to turn around and resell them. They will shut that down ( they pretty much state that in fine print ). Other than that, their service is outstanding.
I hope Victorinox see this comment and ban you !
People like you are going to ruin the repair service for genuine customers !
Thats an awesome upgrade from victorianox
Absolutely, very happy with their warranty experience.
They should've been able to replace the parts. Even though it's been discontinued because I just sent them an almost 29 year old knife and they're supposed to be replacing the parts. It's a Deluxe Tinker or Tinker of some sort I think.
I suspect it's different because it's a Wenger and some of the parts are discontinued...
Wenger scales are no longer made. That's why they left the knife whole and sent it back with a closest equivalent replacement.. Once the scales are taken off, they can't be reattached and be guaranteed to stay on.
The head on the toothpick is great to open the blades using the nail groove
Good idea!
That is customer service in full swing. Unbelievable I didn't know that and I trow away Victorinox after using blades till the end . But that is unbelievable, I know that Leatherman has good so I both my self Skeletool CX and ask Leatherman about woranty and they said yust sand it and wee will replace . But for 20,30€ I didn't sawe recites and I trow them . Buy now I haw beutuful Victorinox Explorer + and I use him with Skeletool and they together are like box off tool.
Victorinox has there own line of leatherman type mutitools the Victorinox swisstool and Victorinox swisstool spirit line the swisstool x has the large scissors just like the knifes..the smaller swisstool spirit x he's a small type scissors..my work mutitool is surge..all others times is swisstool spirit x. I think you would love them..thank you for the videos
Thanks for watching. I’m not very familiar with their multi tools as I mainly use leatherman for this purpose, but have a lot of victorinox knives. I may have to check out the spirit x however. Thanks :)
Nice. I have the same model Wenger from my dad and it's all beat up like yours. Unfortunately, I'm outside the US and when I traveled there 2 years ago, their warranty form wasn't working :( Any chance you could let me know if it's the Victorinox site warranty contact form you filled out and if then they emailed you instructions? Cheers. PS: Nice to know the turn around time is not as long as I expected!
Hi yes I filled out the form on victorinox site, packed and sent, then they returned old and new knife as shown. I never heard from them otherwise however, no other directions etc. thanks.
🤯. Wow. Sold. 👍
Have anyone of you guys having a little rust on your knife my knife it been with me only one year i remember cutting a tomato and when are you open the knife it was little Rusty
Remington oil. If using for food use a food grade oil each time you good prep.
I want to know do you need a receipt for victorinox warranty on there knives
No you do not need a receipt. Thanks.
Thank you
I’ve seen on CZcams tube and other places, knife experts seem to talk down victorinox blade steel saying it’s very soft. What’s your opinion
Hi I am no knife blade expert, but I do use a LOT of knives, I can tell you what I know. They use Inox steel which is a mix of stainless with a high chromium content, which is why the blades are very shiny. It is very resistant to rusting. But yes it is a softer steel which is good and bad; good because it is much easier to sharpen quickly and easily than all the new super steels, but bad because it can bend and break easier making it not great for etc batoning. I personally really like the steel victorinox uses because it resists rust and is easy to sharpen, which is what I want in a multifunction pocket knife. If I am going camping or will be cutting a bunch of boxes or plastic straps or rope or batoning etc I would bring a different knife along also. But for 95% of peoples daily functions it works great, cutting paper or an occasional box/tape/zip tie/loose string on a shirt/open letters etc. there is negatives and positives to ALL products including knives and there will NEVER be a perfect knife for everyone in all situations. You have to figure out which ones work in which situations for you. Hope this helps and thanks for watching.
@@HammerIIHammer yes I agree, but I also heard that the steel is tough and springy where as hard steels can be brittle which can lead to chipping of the edge and they can snap in some cases . Victorinox steel is tough corrosion resistant and easy to sharpen in the field , wher would a soldier sharpen an extra hard steel in a jungle or the desert 🌵. I think victorinox knows how to produce a reliable usable steel for the worlds military’s by now. It’s great 👍🏻 steel in my opinion. Thanks for coming back to me enjoy your camping trip
Yes absolutely, forgot to mention that, they will bend a bit before breaking which is great to a degree and you are also 💯 in that some of the very hard super steels will chip. Really depends on your intended use of the blade as to which knife to use. The Victorinox Soldier is a great knife and in multiple militaries throughout the world it is now the standard issue. Thanks
I have several Swiss Army knives. Their steel is not as hard as some other bigger pocket knives (ex: Benchmade Griptilian), but it is really rust resistant and sharpens up very nicely.
@@HammerIIHammer "Inox" isn't a specific grade of steel, it is just French for "stainless" (it's the same in Spanish too I think. The German equivalent is "rostfrei").
DISGUSTING.
Just because I live in a tiny country (Malta), Victorinox is not responding to my messages I leave on their website for warranty issues.
The pint of the reamer/punch on my Soldier 08 model broke off while piercing wood. It seems that Victorinox doesn't really honor its lifetime warranty for other small countries.
Try mailing their services email and if that doesn't work call them or go to your local store and they will send it to them.
Quick search showed me at least 5 stores in Malta you can go to.
Here is one of them
SURPLUS & ADVENTURE EQUIPMENT STORES
411, Zabbar Road, FGR 1018 Fgura
I applaud their generosity, but they sent you back a joke size tool that's impossible to comfortably carry ! !
Why didn't they contact you and give you the option of a practical size model like a Champ or if only Wenger a smaller Evo grip ??
Yes it is too big for daily carry for sure, it is really more of a display item I believe,....maybe someone carries these around? it was very kind of them to do. But yes I would have preferred a more daily carry size. Thanks.
Hi, What is their shipping address?
Yeah, and what we actually have to do to get the warranty.
I have 3 used ones and 2 brand new with a stiff blade. 🥲
Bottle cap opener??? Really? You have never seen a wrench? 🤣
So you could just give that broken one to a friend and they can also get a brand new tool chest?! Send it on over to me and I’ll give it a try 😂
I did a comparison video on the warranty experiences with several of the companies to make multi tools and knives. Out of all the companies Victorinox was the absolute worst experience. In fact, it was so bad that everybody in my family swore and never buy another product from that company again. You can always check that video from my channel. I'm not going to be The Annoying kind of person to leave links on your video. All that being said I'm glad you had a good experience. Our experience was horrible.