This new ATM trick is actually very clever
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- čas přidán 15. 05. 2024
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0:00 Old ATM Trick
0:46 NEW ATM Trick
2:16 Visit to a Bank
3:43 How to avoid it
4:27 Call with customer support
6:51 Czech Word
Thank you for your support!
Janek Rubeš & Honza Mikulka, Prague based journalists
#HonestGuide
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Hi!
In Poland, Euronet ATMs did the same thing as they did in the Czech Republic. Euronet was fined for this by the consumer protection office and had to remove it because it was misleading. Perhaps it's worth reporting this to some authority that deals with this in the Czech Republic?
100%
Also its scam that if u decline u didn't get notified about a balance. You paid for service that wasn't provided.
I believe the same might have happened in Portugal, since the balance button doesn't seen to work in some machines I saw. I have also seen Euronet in Germany. No idea how they work tho
Report it to the damn EU
I think we established that Czech officials are deadbeat at this point.
I was in Budapest recently and went to get a ticket for fisherman's bastion and the woman at the ticket desk was instructing each customer to 'decline conversion'! Bless her soul.
One drop in a bucket. The hungarian government is also a maffia organisation. They sell vignettes way overpriced in other currencies. And they don't tell you that it is overpriced, so it's better to pay with forint or card, than with lei or euro.
Most vendors will do that automatically for you because it leads to better customer experience and it makes zero difference for them. Only the bank benefits from the conversion.
@@marcellkovacs5452 WRONG.
The conversion is market rate. The conversion is the ATM's conversion, NOT the banks.
Please, if you're going make comments, at least be informed.
@@HaggisMuncher-69-420 who said anything about ATMs? If you're going to lecture me at least read what's being discussed.
@@csuporj I went to budapest recently and purchased a vignette online with my Serbian bank card.
It costed 23.6 euros. Is that the right price?
At a gas station near the border it also said 23 euros.
Thanks to your old videos I always walk passed EuroNet ATMs
Cash money papier not STOP promoting CDBC cashless sociaty SLAVERY scam
@honest guide around 4:42 you type in your bank code, dont forget to edit it out next time (definitely not 1234😅)
Change your code asap & also on other units with same code
yeah, you worked out what his vide ess, did you? XD
It's called fraud.
There are legitimate grounds for fraud in this case because they're charging you without showing you your balance. If they showed you your balance every time, unfortunately, you could no longer call it fraud and just a shady strategy.
@@Corredor1230 nah it almost definitely fraud. Especially at the end when they said you haven’t been charge for the current transactions. Which included checking cash and other. So it’s disingenuous
Yeah, especially skeevy when the "other" menu item has the same things individually - they're clearly trying to hide them behind something most people won't click on
@@applekidn1you didn't understand their comment lmao. 😂
@@Corredor1230 How can that not be fraud when you haven't agreed to any terms by pushing the button? A fee has to be communicated before it can be agreed to.
In Australia an ATM must tell you what the fee is going to be before charging the fee. This is a legal requirement. all fees for service must be upfront.
The issue here is that the ATM is NOT charging him, his LOCAL bank is charging him for a balance enquiry. nothing to do with the ATM charging him. The sneaky thing is the ATM is forcing you to get a balance enquiry which they then take a cut of from the local bank
This should be put into EU-wide law. Fuk Euronet scammers.
@@markylon atm's make a percentage of any fee charged. otherwise there wouldn't be an attempt to obfuscate the fee.
I recall my bank charged account holders 20c every time someone viewed their online balance over the banks own online portal.
Banks are there solely for the purpose of screwing as many people as they possibly can.
@@DeveloperChris the point is it's not the ATM making the charge it's the cardholders bank, if which a small percentage goes to the ATM. But they have no control if a fee is made
@@markylon does it matter who is charging the fee? Its the deceptive practice that is occurring. Its the ATM maker that is being deceptive in this particular case. You are really splitting hairs. My original comment was only to say it is illegal in Australia and therefore could not happen.
Excellent job of exposing these legalised crooks! Please keep up your excellent work.
Similar at Aldi in Australia. When paying with your card at the self serve, the machine tells you to insert your card for payment, BUT, if you insert your card into the machine, YOU GET CHARGED A FEE, but if you just TAP ON, you DONT GET CHARGED A FEE.
That is a serious, serious crime. The way they get away with it is that is only SEEMS as if it's 2 bucks, but given the number of interactions with the ATM, they are stealing MILLIONS upon MILLIONS.
Read about the "one-cent thief", this has been done in other countries for far less than 2 bucks and get caught for it. EuroBank is simply doing it openly.
yea retail finance drips little charged for things and it allll adds up
there also needs to be 'value for fees' laws. how the eff can they charge 2 euro for a nothing service. its literally just to flash data that is readily available on their systems and required no effort other than proper software functioning (this is the promise of technology. makes things more efficient, but the banks or whoever is behind the ATMS they want to still charge you for costs that no longer apply due to technology advancement). so charges for the sake of charges, not service. that is a type of fraud.
4:20 aushwitz comment what the heck?
@@utredutredson1686 I understood "I still won't go to the ATM they put in Auschwitz"
When I travel overseas, I always find an ATM from a real local bank, none of those tourist trap machines that will rip you off.
That's what we do too. Even if the bank is not the same network as our home bank, it still works out cheaper
When I went to Portugal, I tried my card in several different ATMs just to see how much it would charge me for a 100€ withdrawal. I put my card into a Santander ATM and as soon as I clicked "100€" for the amount, it immediately dispensed the cash without even asking me whether I agreed to the fee or what that would be. I checked on my bank app and it turns out it charged no fee, just the 1% foreign transaction fee charged by my bank (not by Santander). So they literally made 0€ on that transaction.
Yeah, exactly. I literally call these ATMs scam machines
@@nathanlim5421 maybe Santander users can use your Banks ATMs free of charge or summ like that
In some countries most of the local ATM’S have been removed and left with Euronet unfortunately.
In the U.K., banks don’t charge for balance enquiries or withdrawals.
Always go to a bank machine. Never use standalone machines in shops.
Even locals don’t do this.
That depends on how many miles you're prepared to travel to a bank atm. My local shop atm is charge free.
@@CeiliogWaspflake That is useful. It is the exception in our area.
I should have said that many supermarkets in the U.K. have free ATMs. Smaller shops don’t.
@@user-jt4bv9xt1p Link's ATM-finder tool for smartphones shows free ATMs as green dots. Post Offices offer free cash withdrawals.
Thank you! I will be using a different ATM from now on, as suggested by the Euronet agent. What a nice guy! I hope he doesn't get fired for being honest in a dishonest organization.
In the US, ATMs are required to notify you and ask for your consent to continue before charging any fees. For example, after you select an amount to withdraw, it will pop up a notification "The owner of this ATM charges a fee of $4 for cash withdrawals. This is in addition to any charges your bank may impose. Do you wish to continue?" Now, they withhold this notification until you've gone through most of the process knowing people will just accept it at that point, but they have to give people the chance to cancel the transaction without being charged.
A near by BMO Harris branch charged $7.50. Nearly $10 even if all you were pulling was $20 PLUS the $2-4 hit from your own bank.
Definitely sounds like a law that they need over there
In the US you only get ripped off when you spend the money !!
First, the question is if this is actually legal in Czechia or other countries or if they just do it and nobody pushes back.
Second, when US consumer protections are better than yours, you have real issues.
For withdrawing money, this is exactly how it works here too (At least I've always seen it on all my transactions). But that's only for withdrawings, not for any other service: check balance, conversions...
It's crazy how these ATM scams are so widespread across different countries. Always gotta be on high alert when traveling!
No no you got it wrong, it's service, not scam!
holy fuck u are everywhere
This company and any other that work in a similar way should be shut down.
@@Yupppi I agree!
@@borablerta9090a well made promotion bot, huh
Great video! I can’t say that I’ve encountered that specific issue, but here in Japan ATMs charge fees “after hours” (usually outside of normal 9-5 “business hours”) even if you’re a customer of the same bank. So I only ever use my US Schwab account’s debit card to withdraw cash, because I get rebates for ATM fees from them each month. It’s great peace of mind even in the US, where 3rd party ATMs charging exorbitant fees (5$ is not uncommon) are ubiquitous.
I can tell you that in Australia if you use an ATM that is not your banks ATM to get money out of so anything on , they will charge you between $2.50 and $3.
As a rule of thumb, I have now started to avoid any and all independent ATMs. I always go to a local bank, one that is preferably an “International Affiliate” of my own bank. Then, I always also try and use an indoor ATM, rather than an outdoor one if I can.
I don't travel much, but I use tap if I can and just let my bank handle the conversion fees.
If that's not an option I'd use a credit card.
If somewhere in Europe is making me pay in cash, that's probably a sign to ship elsewhere
But the guy in the video said he is a local. In any case if you own local bank started to do the same button what do you think?
@@blackoak4978 Yes, thankfully my card works pretty much everywhere now. But if I need cash, these are the rules I go by.
Dealing with banks can sometimes be even more frustrating. Let me share an experience I had: during a half-day layover at Copenhagen airport, I decided to explore the city center. However, the luggage camera malfunctioned and wouldn't accept credit cards. In need of 7-10 Danish kroner, I went to the bank, but was surprised to discover a $20 fee for the service. Quite a headache
Because of Janek, anytime I see a Euronet or unbranded ATM here in Canada, I run the other way 😂 so I couldn’t tell ya if these scammers tried anything new
They installed an Euronet ATM at a military installation I frequent. I already sent a complaint and provided multiple videos of HG's and others showing how they trick you.
Never use Euronet. Always look for an actual bank ATM.
then don't go to the Netherlands. There are NO unbranded ATMs left, all banks retired them and contracted to a third party to run all ATMs in the country as a monopoly...
A third party that then of course instantly started charging customers through the nose for withdrawals.
@@jwentingwell do you actually need cash in the Netherlands in the first place?
YES, We do. also, we believe in freedom over here, and cash = freedom. so many times I give the food delivery guy for example 20 euros cash and tell him to keep because I know if I want to tip using their website or a bank, he will pay tax, has to pay his boss, bank etc.... I don't see how people casually love to give away their financial method freedom @@TheLikeys
Thanx for the tip man. Theese ATMs have started popping up in Norway too, will try my hardest to avoid them from now
wow lol.. u my man are what we need more of in this world.. ur genuis for making these videos .. keep on being you man just be careful mang..
in UK they are obliged to say that you will be charged for anything and also ask if you wanting to proceed, so for example the ATM charges for withdrawal but says FREE balance enquiries - so before you withdraw it will tell you that there's a fee for this service.
yeah i'm pretty sure this is actually a standard European / EU law. But these banks don't care and the officials in the countries they operate in don't care either.
In the EU too, pretty much they don't care until they get fined they will have earned a multiple of the fine. Time for the EU to grow some teeth...
We take LINK for granted honestly
Yeah I'm surprised the EU still hasn't cracked down on this kind of thing
I'd be interested to know if those ATMs trigger a charge for UK bank accounts (I'm not aware of any fees for checking balances on UK accounts but there could be).
If I clicked the Cash & Balance button and a charge appeared on my account, I'd definitely see about reporting the transaction as fraud or something
Not only are they everywhere in Portugal, but it's actually almost impossible to find a real atm in cities like Porto (at least ones with cash). Even in places that are clearly not tourist attractions
In Austria (Vienna in particular), you only see a few of those machines. Most ATMs belong to a trustworthy bank network, and they can be easily recognized by the blue-and-green 'Bankomat' sign (a capital B basically), which other ATMs are not allowed to use :P
The Bankomat sign also comes in handy when you are looking for an ATM, because it is always visibly placed so you can spot it from afar.
Just a heads up, you showed your hands putting in your code around 4:45
Change your code immediately in case someone you made mad pickpockets you.
Dude i was literally about to write this shit too! 😂 (i was so damn “worried” for him, like “what the hell, was i the only one noticing this?”)
Glad to see some other nice human beings around ahah
Have a great Tuesday!
He said don't worry,it is 1234! Are you paranoïd?
guess 9897 😃
He is not stupid. He changed his code temporarily to 1234 for the purposes of making the video.
@@gramail2009 Then why did he type 9897 or something like that? He didn't even touch the 1 key.
I used to always include the warning to my chalet guests in my welcome speeches: don't use blue ATMs and always choose local currency
I can confirm this now happens in Berlin, too, and I’m glad I saw your video before I tried to get money
This was so helpful thank you
I'm pretty sure that's a literal scam. They can't charge you for checking your balance without showing you your balance. I'll check next time if they do this on Polish ATMs as well, and if they do, I'll try to file a complaint, and report them to the Office of Competition and Consumer Protection
Edit: They already got fined for that lmao
4:20 aushwitz comment what the heck?
Great! Polska gurom ❤😂
@@utredutredson1686 He says "by the way I still LOVE the atm they encased in Auschwitz" lolll - not really, that's just one interpretation.. he could be saying anything, nobody knows.
They should not be fined for that, they should be immediately shut down
"I'm pretty sure that's a literal scam. They can't charge you for checking your balance without showing you your balance."
It's not a scam. You're being charged to use their machine - Not to get your balance. It matters not whether you use it to get cash or get a balance. It doesn't change the cost of the expense of buying and maintaining a machine for your convenience. You should not expect to be able to use a private machine for free.
In Poland Customer Protection Office (state office) did an investigation on that. They changed this practice.
That's good to hear!
Here in Hungary we don't even have a functioning Customer Protection Office anymore. I don't even know on what ground they are collecting tax monies from people than...
It's like going to the fortune teller.
You: How much for 3 questions?
Them: 20 euros.
Them: Now what is your second question.
Thank you. I did not know this.
By eu rules, they have an OBLIGATION to put a warning on the screen BEFORE HAND saying that this or that will cost you this or that. Or at least a warning.
The exact same machines are in Poland, not only there was no scamming, but you can read several cost warnings about the different options on the screen.
A chap I know that comes across these machines that charge just thinking about them, he jams the card slot with something very sticky and sticks a label over the slot saying "Machine broken call this number - unpublished personal number of CEO"
Everyone should do this.
Wow. How have I never thought of this. Going to do it today and anytime I see these demonic machines. Thanks
But but how on earth do you get the CEO personal number???
Just remember there is a camera recording your face if you do this!
@Ribbo lol yea but the virus of unidentified origin allows us to wear a full face mask in public. Love this virus.
Good job promoting/encouraging speedrun to jail any%. Tampering with ATM = jail time, no matter where you live. Try not to infect other people with your stupidity.
We need people like you
Egypt hurghada has the same ATM issue
We need people who step up and do something when they see this sort of crap. I consider this to be everyone's responsibility as a citizen! So all of you: if you see a company or a person ripping off others or doing them consistently wrong in any way, at least speak up! Even better if you can make a report to the right authority. We need to push back, else the crooks will just become more and more encouraged to do bigger and bigger frauds. There need to be consequences to their actions, else they won't stop, but will get gradually worse and worse. Everybody is busy and people tend to brush off the smaller shits that are done to them. And guess what, fuckards like Euronet know this and implement it in their fraudulent tactics.
In Canada using ANY ATM other than the designated bank associated with the card will result in a fee for ANY transaction.
Unfortunately, EVERY bank here has closed branches, removed ATMs, and severely limited operating hours for what few ATMs are left.
It's almost as if banking as a concept is kind of a scam...
You already saved my once when I visited Prague last year. I randomly stopped at a local market where they only accepted cash and there were two conveniently 😉 placed ATMS right next to the market. I refused the 12% (crazy) conversion rate and got a much much better rate out of my bank (0.1%)
Nice country not many puffy headed liberals yet.
I remember learning in Greece that my local bank in Missouri, USA did not account for foreign travel and therefore had 0 charge for conversion or using another banks atm. Quite humorous once I figured it out
That city is one big den of thieves.
"It's bizarre 😊"
No, it's illegal.
I'm not a lawyer, and in fact I'm an American that's never been to Europe, but I feel like i can safely assume that this is a lawsuit/prosecution waiting to happen. You could argue that they're just using dark patterns to trick you into doing something you don't want to do (pay extra money). This on its own is legally gray depending on how strict your consumer protection laws are. However, it blatantly lies to you when you decline the withdrawal and it says "you have not been charged" when you actually were. That lie combined with being charged for a service you didn't even receive (viewing your balance) are actually illegal.
Yeah. That you have not been charged bit seems completely illegal. They haven't provided any service at all and levied a charge that was not mentioned anywhere
If you're an american, you should know better than anyone else than nothing is going to happen and no one is going to do anything about it.
I'm an avid reader of US news, you guys have "fort!fied elect!ons", you have political prisoners, an utterly corrupt justice system that doesn't even try to hide its corruption anymore, you have a speaker of the House that has an ETF with her name on it, every data coming out of the BLS is completely made up, the Federal Reserve is "retiring" useful metrics to hide the true state of the economy and I can go on like that for a while.
No one's going to sue anyone. Everyone's extremely apathetic. The People have given up.
Of course it is illegal. Europe and the US has different traditions and culture relating to consumer rights (well, rights in general really). Europeans have, at least on paper, much stronger consumer protection. For example, we enjoy the right by law to make reclamations for 5 years on any product intended to last significantly longer than 2 years, which means cell phones, computers, refrigirators and a ton of other things is in theory the seller's problem when they break after less than 5 years. It is the seller who has the burden of proof if they want to claim misuse.
The US has weaker regulation, but on the other hand much more actively uses litigation to hold companies accountable when they do overstep their boundaries. Class action lawsuits are of course key to cases like this - the expense of litigating makes it pretty useless for a consumer to have the ability to sue a corporation because his cellphone died after just two years. I don't really know the reasons, but class action lawsuits are really not common in Europe at all.
For a long time the European system of regulations granting consumers a lot of protection seemed to work reasonably well. It seems to me that businesses have become a lot more cynical though, and have realized that although the regulations are strong, enforcement is not.
A few years ago a cellphone I had bought from an online shop died after one year. I sent the phone back and demanded to get a new one or my money back. The shop first spent the maximum allowed time to provide a response, then sent me photos of a phone that looked much like mine held next to a metal ruler that showed the phone was bending a few millimeters away from the ruler at one end. They said this proved misuse. To this day I don't know if it was my phone in the photo, if they had bent it themselves, or if the photo was honest and true. But I know I had not dropped the phone or misused it. I'd never kept it in my back pocket, only the front pocket, and I therefore considered the question of whether it was bent utterly irrelevant - it is supposed to take normal use, and if normal use causes it to become bent and becoming bent causes it to fail, that is not my problem. Even though I had had to buy another phone long before I got their reply, I tried to press on, first arguing my case with the shop, then contacting the consumer watchdog. The consumer watchdog made a pronouncement on the case in my favour, but it is not a court and its opinion was ignored, the shop simply refused to budge. I was then left with the choice between taking them to court, or just swallow my pride and accept that I simply do not have in practice the rights I have in theory - in reality, it all depends on the good will of the shop.
Unfortunately market power doesn't really work all that well either. The webshop mentioned above is reputable and has lots of positive reviews. I myself was a very happy customer *until* I was unlucky enough to experience a faulty product. Low prices and quick shipping, and that's pretty much all that differentiates webshops when everything goes well and the product is as expected (even bad products isn't usually something I'd blame the shop for, if they didn't misrepresent it or otherwise actively fooled me). Since most of the products are ok, few of the experiences have anything to do with whether the shop respects consumer rights, the reviews don't reflect this aspect, and we end up with little accountability.
You obviously have no clue how it works in Europe. The bank will NOT get sued. You're so American you have no idea
I guess that ATM provider has no profit from that fee, the fee is charged by the bank (issuer of the card). I believe that ATM is correct when it shows message that no fee was charged... Check you bank price list and check for that fee in other banks on the market...
I'm impressed with the contactless function on the ATM. I don't think we have this feature here in the UK.
We do have it in some places for years now.
We used to have it in the US, but only Wells Fargo is doing it. Truist and Navy Federal Credit Union don’t. I can’t tell you about others.
- Hey bank, how much money do i have?
- 2 euros less.
- so... how much does it actually make?
- 4 euros less.
in many cases, the euronet ATM will charge a direct fee (very high one) for using it, when you successfully avoid all of their tricks. Or simply refuse to work outright. I have no idea how this is legal.
Yeah, he already did a lot of those videos about their rate, he even had the shirt with 1EUR =/= 20 CZK (it's ==25 CZK atm). I'm surprised he didn't show the shirt, maybe it was too cold so he had to keep the green hoodie on!
It is legal because they operate under EU laws. And unlike so many other things were the EU are quick to go in and tell others what to do when it comes to big companies like this they don't do anything because... Euronet have all these people whos ONLY job is to "greased" The pockets of the politicians.. Errr I mean invite them out for expensive "Dinners"
Easy make sure the company is foreign, so jurisdiction is particularly slow and cumbersome.
Thank you for continuously exposing these scams.
"Thank you for continuously exposing these scams."
It's not a scam. It's charging you a fee for the use of their machine. No one is obligated to let you use their machines for free, at their expense.
@@babajaiy8246it is a scam, as it falsely claims you weren't charged. On top of that, it charges you before actually showing you the balance.
Thank you brother 🙏
As a foreigner - there was something similar in France, but it did tell you (in the next screen) that you will be charged and if you don't take the option you are not charged. Meaning it is almost the same thing - you just have to pay attention.
I should tell you in Canada though we have a total free-for all. The banks machines should simply be telling you that they have $10million from a Nigerian prince that needs to be transferred and if you stand up against the wall and drop your pants they will happily oblige.
In Germany, my bank simply doesn't allow me to check the balance with a machine that isn't theirs, and I don't get charged for that "service".
smart
Germany is the best country
IME this seems to be the default experience for British visitors to Germany as well - I can make cash withdrawals (And sometimes change my PIN) but I _cannot_ request my balance, even though the UK was (At the time) a full EU Member State and _should_ have had good EU payment framework integration.
What always flabbergasted me though was that despite using German ATMs (Especially Haspa) many times, *not once* have I ever been given a receipt...Something I would have expected to be more commonplace in Germany than anywhere else! 😳
Yeah, but the withdrawal fee is just as pricy if not worse in some cases
Additionally: I have to pay a fee if I want cash from an ATM that does not belong to my bank, so I normally walk those 5-10 min further to get my cash from the correct ATM. There I obviously also can see my balance and all the other stuff for free.
In the UK everywhere advertizes "Free Cash Withdrawals"
If a machine is going to charge, they MUST tell you at the start of any transaction.
They are not charging for the withdrawal, they are charging to show the balance. Bet this is again a grey area.
@@4everdex he didn't mention because it's meant to be obvious but they say free balance inquiries AND cash withdrawals on the machine in UK
no grey area, it's just a legal requirement that you are aware of any charges before accepting them, such as when on a machine that charges you it even tells you any charges you'll get and asks whether you accept them or not before continuing onto the option you chose and at the end before fully completing the transaction it shows a breakdown of exactly what you're withdrawing and what any additional costs added on are at which point you can still cancel the transaction and be charged nothing
this entire thing in this video is a MASSIVE scam
@@LookingTBGJake yep, there are some cash machines that will try to charge you (like at the airport or in a mall for example) but generally most of the ATMs are free to use; they have to be, else people would stop using them, which also translates to lower customer traffic for the area. If banks were to start charging simple checking of a balance or withdrawal fees, even more people would switch to fully paying by card (or now phone) in store, which would render the ATM useless. Anyway, I don't tend to use cash myself but if it was to be a paid service, I'd never use it (or would change the bank to one that offers a free one); can do the same and more (and faster even) just with my phone...
@@zakrillnakoneyanWell, a lot of ATM's will charge you if you are using a card issued in another country.
Really, the entire banking industry should be much MUCH better regulated. But of course banks have a lot of money, and money buys fucking politicians, so banks get away pretty much with anything.
Get a group of 40 people that's all the same general build, wear those solid color stretch body costumes, then have one or two people smash the screens, and then mix together in a place without cameras and scatter walking to random parts of an area and just take off the costume and put it in a backpack
Or, here's a better idea for adults. If you don't like it, don't use it.
Crazy idea huh?
There is another one, banks have been doing for decades, at least in Poland
Paper recept.
If an ATM offers you a paper receipt, transaction confirmation, or printout of your balance, they charge a hidden fee for that stupid piece of paper.
In the UK, ATMs from third parties (non-banks) will ask repeatedly for balance enquiries. Banks over here don't charge for a balance enquiry but I believe they do have to pay the ATM operator for providing that service, which is why ATMs get very pushy about it. An ATM near me after you insert your card will have "cash and balance" first, but there will always be "cash" underneath it. Selecting "cash" will then immediately ask you if you want balance as well and remind you that it's free to do this. Only then will it ask how much cash you want.
So in short, similar sort of thing, but way less sneaky about it than these euronet ones and less of an issue for locals since balance enquiries are free.
The interchange payment for a balance is about 13p in round figures. It doesn't sound a lot but it must add up if everyone selects it.
I’ve never seen anyone ever use these machines anyway. They have a fee for one, and they just feel scammy. Everyone I know just goes to their bank cash points or uses a card as an alternative
Ah, makes sense now why my co-op's ATM first prompt is if I want to see my balance. One more step between me and my cash withdrawal.
Correct independent operators (especially free ones) get their money from the inter bank charge but the banks have to pay it not the individual using it. It’s only pennies but it unfortunately incentivises them to ask multiple times about balances.
You mean the ATM operators are ripping-off the banks?
Would the banks stand for that? 13p per transaction sounds outrageous; I can't imagine that it would cost more than 0.1pence to send/receive a piece of data.
Well, why do t you report this to the European Union consumers protection board? This company is breaking several rules , and they will be heavily fined. If we don’t use the EU consumer protection authorities, nothing will change. And they are (the EU) actually VERY effective.
Maybe he did? We don't know what he did behind the scenes. Why don't you do it too, just to be sure?
No they won’t. The EU will really not do sod all!
They are the bosses of this thing.
So when you let the European Union know what was the result? You did let them know, right?
The EU has ended up only to care about "human rights" of non-EU citizens. They are great just for that one, they can't care less for you.
Great info. Those are all over Greece as well. I didn't see that option on the ones in Greece last spring but then again now that most places take card there I only get cash for a few things. An alpha bank one did eat my card last year as well... I also hope the ones in Greece start adding the tap function as that is not common there. Planning to go in september so I'll check them again and see if they have that menu on them.
Here in the US we use cards for everything and I rarely ever have any cash anymore and ATMs have never been popular like they are in europe.
Really like the info about the city. My grandmother was Czech and would have appreciated your videos but she passed away before youtube existed. It's on my list of places to go but sadly I am not a beer of Coffee drinker.
Thanks for the video.
Hey, did you change your pin after this recording? since 4:40
I just landed in Prague after watching your videos for so long. Super excited😭
I hope you’re having a fantastic time! ❤
Euronet is actually an American company based in Kansas.
might of known it would be an american trick
Actually no, it was founded in Hungary. It is now headquartered in America. Typical Europeans to not understand something but try to automatically blame it on America. USA atms are upfront and tell you exactly how much they charge.
Well of course Euronet is a corporation in America! It's the same country where:
1) the richest 6 people have more money than 50% of the rest of the people...
2) hospital & health insurance corporations deny patients health care & even cause their deaths in order to increase profit$...
3) Justices/judges on the Supreme Court of the land are free to take million$ in gifts/bribes from the wealthy and then consistently rule to protect the rights of corporations (and those wealthy) while depriving the human beings/citizens of the most basic human rights.
@@Elijah-fc3ex”actually no, it was founded in Hungary” 🤓, like that’s any better, it’s still based in America
@@jameswatters9592 if by american you mean jewish, then yes. also it's "have" and not "of".
In Portugal it's probably best to to use a Multibanko ATM - as far as I know they do not charge fees unless it is shown.
Yes Multibanco does not change you, but it doesn't make conversions
Two years ago in Croatia, they were the same Euronet ATM's everywhere. Not so sure now, since Croatia switched to EURO's from KUNA's.
In Ireland, I've notice Euronet ATM machines popping inside convenient stores and for the love of god, I have no idea about this and I've been pressing the wrong button everytime (cash & balance). Thanks for this tip. Next time, I know that pressing the "other" button is the correct way.
Or just don't use them?
Best is to reward their deceptive policy by boycotting their ATMs. Spread the word to your friends.
@@patrickreuvekamp Sometimes you just can't. I mean this ATM machine is almost every corner of every street, inside malls, grocery and convenient stores, government buildings, etc. I wish it was that easy to get away from them, but you can't.
@@MrSpeedyduck How commonplace are high-street bank ATMs (Bank of Ireland, etc) in most parts of Ireland? The one place I've ever made a withdrawal there was on Dublin Connoly St. (At the BoI branch) so I at least avoided the EuroNet trap. 👍
Also; Thinking of the service available at UK post offices and how Ireland parallels the UK in some regards, ask at your local AnPost office if they provide withdrawal and deposit services, and what the charges are (if any). It might save you a few Euro every time you need to take cash out, especially in more rural locations! 👍
@@dieseldragon6756 Well, I could only speak mainly here in Dublin. First of all, you got luckly that, yes there is a BOI branch at Connoly, but to its whole totality, Bank ATMs are now disappearing for a good few years now and at public places and inside buildings. You could say, they are very far few and inbetween (sad to say)...now, majority of them are replaced by these Euronet ATMs everywhere.
This channel has probably drew more tourists to Czech than government projects. Nice work.
I never use ATM scu(a)mbag cash machine but good video to inform others. Always keep some cash with you.
misspelling genius was genious.
Thanks for being honest! The world needs more people like you
Just went to Praha and your advices were 100% useful.Thank you, we really enjoyed our weekend!Honest and sincere thanks for what you do here.
Thank you for your helpful videos. I lost any trust I had in banks years ago. Good to know their scams.
In web design we call this "Dark patterns". Its the same way sometimes marketing consents and things come pre-checked. Its not forcing you to do it, but just making it harder to find the path you want and easier to find the path they want.
Interestingly, in the UK, ATMs have to tell you up front how much they charge you to take out money (varies wildly from ATM to ATM, some might charge you a small amount, others may charge you about £2. If they don't charge for the transaction but your bank DOES, the ATM will tell you (even if they don't know the charge), so you can opt out.
I'm amazed you got somebody on the helpline
Ive seen machines in the states, that they say "make sure to check your balance". To try and encourage you to do this, but doesnt force you into it
Thanks to this video I was aware and sure enough Euronet pulls this in Budapest
Hi Janek, first of All I really enjoy your Honest Guide Videos. Thank you. 30 years ago I travelled to Prag and went from one tourist trap to the other.
ATM: costumer protection has strengthen the rights of tourists as well. Also it would be advisable to contact the Data Protection Officer of the ATM Bank. The screen options are misleading and the given consent is not according to the EU GDPR regulations.
Let me guess, you live in Germany and actually think the GDPR guy will do anything...
@@marcusbiller867 you will never know unless you try.
@@marcusbiller867well at least here in germany they do
Thanks for the heads up! Always appreciate your videos.
In Sweden there was a company doing something similar to this and charging 20 kronor for cash withdrawals by tying them to balance inquiries. Luckily they were reported to the Swedish consumer association and financial authorities. The company was shut down and all money refunded to customers. The owners had their assets stripped and forbidden from engaging business activities. Two were deported to Egypt. The proceeds of the sale of assets and frozen bank accounts went into the Swedish state budget.
Wow! You guys do it AWESOME!
So the swedish authorities stole the money in the end... interesting.
One occasion your romantic cultural enrichment obsession paid out.. ✌🏻
Good to know! Access to free ATMs are a legal right in the UK, I'd have thought the rest of Europe were ahead of us on this. I'd definitely have been caught out.
In the UK there seem to be a legal obligation to say you are being charged and for how much, I've used independent companies and other banks ATMs and have never had a hidden charge.
I had an issue in Greece recently where the time it gave you to decline the conversion was like 5 seconds or something, then it automatically did the shit conversion and wouldn’t let you go back. So while I was trying to read what it was saying it just switched to conversion accepted without me having pressed anything.
I ended up paying something stupid like £158 for €150 just because a taxi was waiting for me and I didn’t have the time to cancel out of it completely and start again.
In Greece these plague machines happily enough are limited within the historical centre of Athens and are promiscuously present throughout the Plaka area which is packed with ignorant tourists. Fortunately they didn't find any luck around no more. My bank registers an order of "Latest transactions" along with a balance statement for free. I never use my cards in other banks' ATMs, it's a ground rule.
In australia, all our major banks have demolished any sort of withdrawl fee from foreign atms, so seeing them still in place in other countries is wild to me...
This is not a withdrawal fee, that is the beauty of it. It is a "check balance" fee, which you agreed to with your bank and then actively requested on the ATM. The only "deceptive" thing about it is, that they hide the split button under other. Other than that - perfectly legal. The other issue is that they don't actually show you the fee, which I guess they can fix by adding a screen that gives you your fee. They were too greedy and forgot to code in that part.
CommBank would like to disagree. They still charge their customers $2.00 for Commbank ATMs outside of Australia, and $5.00 plus 3% of the transaction fee for other bank withdrawals outside of Australia. And if you use your card at a store, it's still 3% of the transaction fee, on top of their crappy exchange rate. This is just one of the big 4, and you can check my findings by searching "commbank charges".
@@marcusbiller867 "Other than that - perfectly legal" - no, i disagree - across the entirety of the EU there are laws about requiring a business to communicate the fee BEFORE applying it... in this case that would be stating that pressing that button incurs a fee. It does not, therefore it can not be legal.
@@foff-666 But the fee you incur is from the bank and that is communicated to you when you open the account. The ATM itself doesn't know about any contracts you may have signed with your bank. Different more common example is currency conversion. When you withdraw money from an ATM in a local currency that doesn't match your bank currency, often you have 2 fees. The fee the ATM provider charges (let's say 2€ per withdraw) and the fee your bank charges for currency conversion (which is in your contract with your bank). The ATM can only show you the first fee, but not the 2nd one. Or some banks have a limit on how many free withdrawls you can do per month. Anything over is charged a fee by your bank. The ATM doesn't show you that fee. If you withdraw money with your credit card and you don't pay back that balance you pay fees and interest. Does any ATM show this? Ofc not, they have nothing to do with the contract signed with your bank.
@@marcusbiller867Are you a lawyer or something? There's is nothing legal about this. Crystal clear fraud.
You are fabulous !!! 👍
I confirm This happened to me 3 months ago in Portugal
This just started to happening in Berlin, luckily I saw your video first!
Thanks Honest Guide! You do a very important job in revealing these scammers! Keep it up!
After seeing your video, I just checked my bank app because I just had to get some cash out and I can confirm that the exact same happens in Hungary as well!
Here with domestic cards you can withdraw cash for free two times a month from any ATM (that's the only reason why I used euronet), and indeed I was charged 556 Ft for balance inquiry (1,43 €), but luckily nothing for withdrawal.
To end my comment just like you do in our vids, let me teach you some Hungarian. As a Hungarian expression claims when you're harmed by your own mistake, it indeed was "learning money" (tanulópénz) 😀
Pozdravy z Budapešti!
I've had that happen here in semi-rural Texas too, but it seems that here they have to tell you ahead of time for inquiry fees, so instead people just go to different ATMs until they're forced to turn off the fees due to lost income
I appreciate and enjoy your videos. You take on these scams with dismay, disgust and humor in equal proportions!
At 4:42 you show your card pin! Watch out men!! Thanks for all the help over the years!!
8787 ?
So what? Is useless without the card
I think its ok. It is kinda covered but good call.
I have used this ATM many times in Ireland and I was always confused by the cash balance button. I always picked it because I was too afraid to press other. lol
In Sweden bills and coins are rarely used, so we seldom use ATM machines now. We're charged other kind of fees, though. 😮
@@7YBzzz4nbyte We don't use them much either since covid. But it grinds my gears that I was charged €2 for every transaction. Great video!
They are popping up inside a lot of shops in the last few years instead of having our actual banks' ATM's outside. Quite a few of the ones outside are being switched too since have lost a bank or 2, and the remaining banks are removing theirs too.
In Mexico I have never seen "cash & check balance" combined as a single choice. However, I always use ATMs at the major banks and never use those on the street. They do try to rip you off with suggested conversion rates which I now always decline.
In Czechia there’s no Consumer Protection Authority where you can report all these scams and that can give fines? 🤔
yes but we are not commies, it has to be legal, you cannot just dictate to them wheneve u dont like somethin.
"Consumer protection?" No country has ever heard of that. You get scammed everywhere on this globe. Here on CZcams a fake Roger Federer tries to sell me stocks. When i go to the groceries literally most products should not be for consumptions and still they are available. Consumer protection is a fairytale. Nobody cares if you get scammed. Thanks to this CZcamsr you can protect yourself and don't think the state does not know this, they are behind that.
@@MrMajsterixxExactly
@@MrMajsterixxI fail to see what the type of economy has to do with this. It looks to me some laws aren't being enforced. That's not politics or economics.That's jurisdiction.
@@moladiver6817 well jist because you fail to see that doesnt mean it isnt true
Im from Poland, and I was in Venice last week. The same trick is in use in Italy ATM's also
I am from Rome and I've never seen this in Italy! 😲 This would be a serious fraud and should be reported. It is possible that there are only a few of them and "hidden" only in some very touristic locations? I can take cash from any bank ATM for free, and I've never encountered one of those..
Thanks for info
Built-in keyboard monitoring camera on Euronet ATMs-You missed one significant problem with the Euronext ATM. In your videos will see a small rectangular box positioned to record the keyboard when you enter your PIN. The camera lens can be clearly seen if you look up into the small box in person. Its a good idea to cover the camera when you key in your code if you must use Euronet.
The most widespread scam is to limit each extraction to a very small amount no matter your personal bank limit. Then they charge a hefty fee for each extraction
Thanks mate...heski chezki....
Greetings from Copenhagen Denmark.
Love prague.
I hate Prague. Full of scams
In Sweden all ATMs are centralised and not actually owned by the banks themselves _(but rather a separate company that is itself partially owned by all major banks)_ and there are neither fees for withdrawing money nor for checking your balace, regardless of which bank you have or ATM that you use.
only kind of exception to this I've seen is currency exchange rates in certain subsets of ATMs that allow you yo withdraw foreign currency, like euro or usd prior to traveling somewhere. Though I have no idea what their rates are _(I suspect its the same as your bank would normally charge you for currency conversions)_ as I've never used them for this purpose.
I believe the bank Nordea does charge their customers a small fee for making a withdrawal.
@@danielpalmberg3371 huh, have SEB myself, so was under the impression the other banks were also free for all ATM use
interesting, have SEB myself so thought ATM use was free for all banks
@@AstonishedByTheLackOfCake
Dags att läsa det finstilta.
Jag kan ha fel, men jag tror mig veta att Nordea införde uttagsavgift för några år sedan.
In UK, only some cashpoints charge around £1.50 for using the machine, but it is stated, clearly. Most cashpoints are 'Link' and do not charge.
From 4:20 we can see your pincode before you call to the servicenumber.
Always when i see theese ATM machines instead of machines from a regular bank they seem to scream to me: "be careful or i'll trick you"
Valeu!
In Sweden we only have one company that offers ATM's, and they never charge to show balance or for any withdrawals when withdrawing SEK. If I use a foreign card with like Euros as a balance they charge for the conversion on withdrawals, and as I remember the conversion is a little higher than normal conversion. As I remember they don't offer to check balance for foreign cards so there's no fee for that.
In Portugal is free to check balance onscreen or via printed receipt in any "multibanco" machine owned by the banks operating locally. I avoid and never used those euro atm that are everywhere now cause people talk of fees and stuff. It seems they were right about it
Capitalism on steroid.
...in Prague!!! Who would have known...
You're a Genius
It reminds me the lyrics, “I have a pen, I have an apple, boom, applepen” 😂😂😂
Brilliant stuff. Love the deliberate mis-spelling of "genius"!