How Grab won the ride-hailing industry in Southeast Asia | Inside The Storm | Full episode
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- čas přidán 16. 09. 2018
- The ride-hailing industry is one of the most competitive in the world, but in Southeast Asia, Grab has won the battle. With unprecedented access inside Asia's most valuable tech start-up, we find out how a hyper-local strategy made Grab the market leaders.
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t.me/cnalatest - Věda a technologie
GoJek still rules in Indonesia!
1:04 "When there are two firms competing, this is not going to last."
---quote from someone on his/her first visit to the Earth.
psikogeek
36:35
You missed the start of that statement.
No, I did not miss it. Companies fight price wars that end with both surviving.
The statement is still wishful thinking.
Grab: You cant beat me
Uber: I know, but he can
GoJek:
48 minute video... No mention of Softbank?
Perhaps capital isn't the main answer?
so after receiving $$$ from Softbank, they decided to leave the market?
@@tomasang To reduce losses, yes.
because of Grab's monopoly it became more expensive than it should be. Uber was perfect. It was an amazing idea to let anybody become an Uber driver even part time.. there were company managers, students, all kinds of people driving for Uber..It was a necessary change. Else most licensed traditional cab drivers sometime declined to go to some destinations and preferred to wait at the same place for a more lucrative ride. they ruled and they were also very expensive..
Very interesting! Nice job!
What drives the brand change from myteksi to grab? Who come out with the grab brand?
I used it a lot. No complaints.
3:51 Clavis ! Good to see you :)
CNA is doing so much good PR for Grab and telling one side story degrading Uber. This isn’t considered ethical and professional.
8:31 when i hear the word "water", i always want to say if you put water into a cup, it becomes the cup...
1. What’s wrong with the company?
2. How did they overcome the challenges?
This really doesn't explain the TRUTH on why Uber is no longer competitive with GRAB. So let me give you the gist... Uber is worldwide, and that means worldwide lawsuits. Which Uber can win, based on the lawsuits' claims against it, but I the end, it will cost a fortune and bankrupt the company. So Uber settles... either leaving completely that market or leaving it with a "royalty contract." Like GRAB did... basically GRAB took advantage of the many lawsuits worldwide that Uber was fighting, "attack when the opponent is weakened", then PAYED Uber to get out the market. But would give UBER a kickback in every ride Grab transpired. Not only do clients prefer Uber over Grab, SUPERIOR SERVICE, but drivers do too... SUPERIOR BENEFITS.
In indonesia, since uber gone.. We used go-jek more than grab, grab give the costumer crazy discount, poor the driver 😢
costumer ==> customer
uber didn't really leave SEA, in return of their marketshare which was acquired by grab, uber obtained minor share in grab
Grab didn't really "won". It was Uber who destroyed themselves.
Its not about disruptive ride hailing model vs traditional taxi model. Its not about Uber vs Grab. It boils down to only one thing that matters and that is: COMPETITION.
Although we have many taxi companies in traditional model plying the road, ALL OF THEM are cooperating with each other and NO ONE is interested to compete with each other. We ended up with an inefficient taxi transport model that frustrated passenger in terms of supply meeting demand. Private ride hailing companies change all that parameters and disrupt the status quo.
Today, the taxi companies are still complacent and think they can survive on their old inefficient way of operation because they still retain privileges (like exemption from requiring children/baby seat when taking child passenger etc) and monopoly in terms of infra usage (e.g. exclusive and monopolistic usage of Taxi stand which is paid by tax payers money but reserved for usage only to that few taxi companies which make no sense from public accountability of tax payers monies' usage which the gov has to seriously look into and probably require these taxi companies to pay taxi stand exclusive usage fee if they want to retain the monopolistic and exclusive usage of public funded infra like taxi stand). These taxi companies is leeching on the gov's given privileges and goodwill and when these are removed from them, they will be forced to be more competitive or shutdown for good.
Competition is good for most part of it and is necessary if we were to progress. Competition is needed to clear the dead wood from the industry (like how Uber is cleared out of SEA market by Grab competition because they (Uber) only want to come in for fast money and not interested to grow a sustainable long term business here. They run at the first sight of tough competition.)
In Cambodia we have PassApp
I mean the monopoly of Grab in Singapore was pretty bad, but now I use that, Comfort DelGro, and RYDE, so I can compare the take the cheapest trip to the same location :P
And monoplized the industry and charged ridiculously high fares.
lets all agree Monash Moodle sent us here...
i dont like grab monopolized in SG!
Same here in The Philippines
Same in Thailand as well...
Thank god, grab lost in indonesia.. We have Go-jek, and Now spread to Vietnam with Go-viet
Engaging story of an Asian David versus an American Goliath. Lesson is obvious: There is no substitute to understanding the local cultural milieu in gaining a leg up on your competition. One resource speaker was rather amusing: Did he say "ride healing" (in 12:02)? Thought I heard him say that you can also pay for "rice" using GrabPay (25:00). No wonder Uber cannot compete in SE Asia.
Also - it ain’t banned in Delhi.
i dont care what you say Uber was far better in Thailand
As someone who's spent a few moments on the hood (bonnet) of a car. I just can't imagine anyone accepting a ride on the back of a motorbike.
spend a week in saigon. once you get used to traffic you will see the benefits of motorbike taxis
Aww south east Asia. Uber in India is definitely better than that other thing “ula or Ola”.
nothing went wrong lmao, grab bought uber. go jek still king tho. grab service is still bad
Think Global act local!
41:17 haha they 'grabbed' the opportunity
What a nice pun
He says at 14.30 "'a lot of our faces in the company were not that local." In the UK few of the drivers even came from Europe and could barely drive.Faking a driving license is easy after faking a passport.
Are we allowed to have the same reaction as other parts of the world in wanting to be surrounded with our own kind?
He doesn't look or sound very local himself. Or can only someone who looks like him make such a comment?
Okey I now know what I previously thought that Grab won because they were offering riders plenty of vouchers and drivers plenty of incentives. It was what $800 per 100 trips in a week incentive to drivers? It kinda of doubled the fare for the drivers while keeping the fares lower than Uber's. Now I know it was because of the scandals instead. Thank you Channel NewsAsia.
Im a regular viewer of CNA. But this documentary feels like an advertisement for Grab. Now, I need to be aware every time watching CNA documentaries.. 😐
The female founder looks and sounds so much like Jack Ma
10:57
The video title should be 'how Uber failed' instead.
Dont like grab....love UBER
Uber was way better than grab in SEA.
They’re operating as monopoly nowadays and service got really bad. Also, often it’s not cheaper than taxis anymore. In most countries in SEA taxis are available everywhere and don’t require you to wait for 15 minutes until the grab driver drops off the previous passenger.
Thanks to that many smaller companies are taking away market share from them again.
This documentary is more about Uber (in Southeast Asia) than it is about Grab.
And yeah, Grab doesn't own ride-hailing in SE Asia. Not yet by far, not in Indonesia at least. The fight for SE Asia is far from settled, even though Uber has most definitely bowed out.
One simple question one can check for oneself: who started motorcycle ride-hailing in Indonesia: Grab, or Go-Jek?
Also, which app had cash payment option first? Online wallet? E-cash licensing?
In fact just last week Grab gave up GrabCash (in Indonesia) and went with Ovo for their e-payment services.
Totally suck in Thailand ..... No competition means so-so service :(
Wait go jek from Indonesia wiil be in Thailand may be the name go Thai, like in Vietnam become go viet
Just wait for GET or use LINE Taxi for now.
I used to be both uber and grab driver, from my experience, uber is an ass and rip off the driver inorder to benefit the passenger. I am glad that uber is gone for good, There is a loss in every trip which explains 95% stop driving after a first year
Because they have market share in Indonesia, you can't winning Southeast Asia if you're not entering Indonesia.
PissMenn you’ve got a point but gosh, not everything revolves around Indonesia. With that kind of mentality, no wonder Indonesia is at where it is now (def not a compliment).
Anyone who does their research will know that Uber owns 30% of Grab. So, when you say, "This is the story of how a southheast Asian start-up company took down the biggest fish in the pond", is just CNA being complicit in adverstising for Grab/Uber with this contrived "news story"; just a marketing ploy that brings attention to both Grab, and it's owner, Uber.
I'm surprised CNA made no mention about Softbank. As a personal opinion and a user of both Uber and Grab, Uber's product and service was ahead and better. The only reason why Grab won is simply because it makes more financial sense for their investors to kill Uber and make Grab a winner to cash out.
In the war between Uber and Grab, Grab did not win. Instead it is Uber who choose to lose. If Uber were to persist, Grab will lose. Problem is Uber do not see their future in SEA market. They are only here for fast money. They have no intention to stay here for the long term. And that is their failure. It is not Grab victory although it appears that way. Grab will fail if they are complacent thinking they have beaten a global giant which they have not actually.
It is all about focus! And entrepreneurs should never be allowed to actually run anything....that's not their role.
so many CECA
Grab well famous for suspend driver very unfair ruling.
Still hasnt deleted my uber app til now. Grab dgaf .
Singapore should just stick to Taxis.
The consumers is the driving force behind ride-sharing industry.
Because it's cheaper
^as a result of the model of efficiency by harvesting current technological potential.
Idiots
Go-jek beats Grab by far..
It won't works in Singapore, it shall closed down in Singapore only.
The headquarters is in singapore lol.
Because got gov backing...
Uber had no chance at all fight with billionaire child..
Grab u have a bastard driver sent to one location which are not the correct address
Expensive... Better use taxi, no safety
Haha, you exposing yourself as an obvious taxi driver.
Okay this episode makes me think about the legitimacy of your investigation/reporting. Since earlier products were not something I have interacted with on a personal level or happened in locations foreign to me - made me falsely believe “good journalism “. This however is grossly misleading wrongly reported , having experienced uber and other providers as well.
Grab won by burning money, that will not last. The app is horribly made and lags so frequently. Can't wait for Gojek to give them a kick in their HQ
Simple la got govt support from singapore
Grab sux after winning no more coupon anymore, given no choice but to take
Can opt for taxi instead
that looks cool you can bank on a guy like Travis Kalanick!!!!! oh oops
its not really competition, its rip off from uncreative people localizing it for the culture
grab makes competitor lose with cheap price,and grab copy paste competitor idea..
By using nepotism
What to do? So many copy cats in the world
Grab sucks! Bring back Uber in the Philippines!
I wouldn't want a irresponsible operator to come back. I rather a new strong company to come
But Uber drivers in Manila prefer Grab cause they know the route of the passenger, unlike Uber.
I don't like Grab. Everyone's entitled to his/her opinion. I can't use my credit in my wallet to pay for my ride even if I have enough balance. They want me to top up. That means they're worst than a bank where I could leave a balance of under rm10.
It's too late to vocalise now
GRAB SUCKS.
The most important market will be Indonesia, and Grab will have to Fight it with GoJek if it really wants to win SE ASIA.
Uber can’t compete with Grab as Grab is getting state funding from China & Singapore government.
And buying the uber app itself as well in some countries.
Tan Hooi Ling IS SOOOO ANNOYING.
Uber in singapore was terrible. Traditional taxi also terrible. Grab is the only one that could actually provide a service.
LOL
Singaporean media make propoganda for their company lol uber is still the king
They went crying to the government about how they can't compete against Uber, so the government forced Uber out of the region. Asian businesses cannot survive if they have to compete against American companies in the free market. They're too weak and cowardly, that's why they need government intervention and monopolies to clear the way for them.
They didn't win it at all. They couldn't compete fairly so they bought over their competitor