@@-AlwaysForever- If you think you won't be needing support or RMA from Asus, go ahead. I wouldn't risk it though, unless it's a bargain or you don't have any other option left
@@-AlwaysForever- tbh there are no good motherboard companies that respect your rma. EVGA doen't make motherbpards anymore. Get the motherboard you think that it has the lowest chance of failure. Because msi and gigabyte are better but are still so bad that you'd be better of buying a new board. My tip: get a board for half the price and if that one fails buy a new one
@@-AlwaysForever-have you watched jayztwocents video about asus? I have dislike their support ever since. Not even reputable content creators are treated good by asus, just couple of days ago they are attempting to scam Gamers Nexus.
I think people are just making up stories at this point to get attention... You provided no proof at all for your story, what was supposedly broken, why and so on. What people do for a little attention on the internet is just insane nowadays 🙄
@@JT_6233literally tho, I saw the exact same story a few times in this comment section alone lol literally with a couple tweaks to the numbers and that’s it, otherwise word for word lmao
Thank God we we have people looking out for us now. One of the few bright lights of social media. Their video is excellent, everyone should watch. Huge shame about Asus, with EVGA out of the Nvidia scene I was considering an Asus for my next GPU, NOT ANYMORE!!!
I got an asus laptop, and not long after accidentally broke a hinge. Sent it to asus for repair, they said £1200 to repair it as the motherboard was damaged. It was a £400 laptop. Upon taking it to a local repair shop, they found 0 damage to anything but the hinges and fixed it for around £60
My asus laptop is the worst it's a Vivobook M509DA model. The heatsink is so small, they don't even care to put one heatpipe on it. It's thermal throttling like a space heater.
@@AruslyV1that’s because Asus’s are overclocked and have other benefits, and furthermore they are charging within the same range as other competitors too, and lastly Nvidia founders cards are like 2K or damn near 2K as well. Just a run of the mill 4090 is 1700+.
The fact they even dared to send out a repair bill that was higher than the price of a new one is so weird. They could have just told him to buy a new one.
It's extortionate, and for a brand new card that THEY fucked up with crappy design (or nvidia's, but that's here nor there). Our countries have no consumer rights
I'm glad i live in Norway. We have a strong legal framework to protect the consumer. Sellers are required by law to have a warranty for 2-5 years on all electronics. Which means, if my GPU is messed up I can just return it to the seller. Importantly, to the SELLER and they can waste their time fighting stingy manufacturers
A good RMA story: >Samsung 870 EVO SSD locked up after sudden power loss. >Tried everything to make it work. Gave up. >Contacted their support to claim the warranty. >Shipped the broken drive with a note "Will not write data. Data is backed up. Needs replacement." >Had a new one within a week.
If memory serves they had excellent customer service, never had to use it myself but always heard good things of them. But of course we can never have nice things because greedy man with a suit don't want that
Indeed. My EVGA GPU died with 6 days left of warranty, had to do international shipping. They replaced my card with a better without asking any questions, sent it back to me with importing taxes pre-paid and shit
Probably that's why they went out of business for having a good customer care. Your company won't stay afloat unless you are ripping of your customers. sad reality indeed.
@@CHEESER7 They stopped because of different reasons related to Nvidia. They said they'll still be making power supplies iirc, and their customer service will be just as good with those.
The craziest thing about this is that they, whoever came up with this idea at ASUS, _must_ have known how all of this was going to play out, especially when Reddit and Gamer Nexus still actually exist. Even if you pulled a randomer off the street and made them a manager or a CEO at ASUS, they would know this is a terrible idea.
If you have to freeze your bank account to keep them from charging for a service you haven’t approved then it isn’t a service, it’s a scam. Also, Gamer’s Nexus recently did an expose on Asus’ repair practices. It’s a really good video, and I’d suggest checking it out.
RMA horror story: TP Link. They tell you to get the RMA lavel from their site, but the product dropdown selection on their site doesnt have a lot of their product models. 12 emails back and forth with them, including 3 copies of the proof of purchase and 2 screenshots of their own website (which they dont look at), and they finally gave an RMA number - but said I'll need to pay for shipping myself.
I did an rma like 15 years ago and it was months to get my gpu replaced. Had to send the old one back before I got the new one and had no computer until then.
Not my horror story but a customer I had. They were trying to return their phone because it was defective out of the box. No worries..... other than the fact she talked to 12 agents and 3 members of leadership and all of them said she's shit out of luck and had to pay $1,400 for it now. They all said there were no notes about them calling in saying it was defective out of the box. I found there were but the agent who processed the return not only left their notes in the wrong place but they also filed the return completely wrong. In the end it took her 3 months to get the money back but I talked my manager into giving an extra $350 off of their new phone as an apology on the companies behalf. She knew she was in the right she got really unlucky with who she got though
My Asus warranty on my 3080 was smooth when it first came out. The quiet/performance bios switch was broken on arrival, card still worked, did not notice probably for almost a year. Finally ended up getting it fixed free of charge and back in my hands in two weeks time. Something must have changed...
I used to work in RMA (small office, I was the whole department) and my boss once tried to make me charge a client for repairs the cameras (driver monitoring cameras for vehicle fleets) didn’t need. So I waited until he went on his ski trip to send them back and by the time he came back I was back at school 🤷♂️
Asus has always been horrible on RMAs. I recall hearing RMA horror stories (including on the official Asus forums) about one of their OCing mobos I was running in a rig like 17 years ago. The boards had problems, and they would always opt to replace them with a 'refurbished' board. Surprise, surprise, the 'refurbished' boards would almost always have problems as well. It wasn't uncommon for folks to go through multiple RMAs (some 5+) before giving up due to the shipping costs stacking up (imagine spending double or more of what you paid for the mobo in the first place just on the shipping). I got 'lucky' in that my board ended up lasting two or three years before I had problems. At that point, I promptly went out and bought a cheap replacement, which by that point was actually a better mobo anyways. 🤷♂️
Back in the 90s, I worked at my University in the general access computer labs. We had a bunch of PDS (Paragon) systems that were so dramatically underpowered that the hard drives wouldn't even spin up for an appreciable percentage of the time when they were rebooted. They were PII 300s, and therefore, horribly underpowered anyhow. My friend Barb had been in charge of getting them into the lab. She attempted to negotiate with PDS to get them to recondition all of the PCs in the lab. They refused, claiming that it wasn't their fault. My friend Barb got fired, and we ditched PDS permanently shortly thereafter.
It's kinda like that bios update issue where updating could brick your motherboard a while back and asus tried to play it off that brand doesn't care for its consumers.
My RMA horror story was with Valve. I always had good experience with their support except this one time. The speakers on my Index vr headset were broken so I sent it in, this was about 5 days before my warranty was about to expire. By the time the fixed one arrived my warranty was already past, and wouldn't you know, the headset they sent me was broken. Didnt work at all. They refused to send me a new one because I wasnt under warranty anymore.
Buying anything from ASUS is basically a lottery game that only people who think they can win arguments with customer service reps are willing to play.
I bought an Asus TUF 6900XT on Xmas 2021, the fan bearings died after just 2 years. Didn't feel like RMAing it so I just replaced the fans myself. Didn't even void the warranty.
my wake up call was with their phones back in 2018 when i noticed all of their phones had cheap and fragile volume buttons that break in less than a year
Bad timing considering the whole Gamers Nexus thing. I didn’t have any issues with their computers I have had in the past, but this is sad to see. Good support is a big part of customer satisfaction
My rma dream occurred recently with Samsung, had an neo g9 get some lines in the middle called up Samsung was out of warranty by a little, the reps were super friendly and helpful tried to get it repaired with an in home tech. To find out later they don't have the parts to fix the screen, they said shucks and upgraded me to the odyssey ark gen 2 free of cost. Now that's how a company should handle their stuff.
MSI MOBO RMA cost $275 for an $80 board so over a 6 month period an MSI monitor, PSU, GPU, and MOBO all went out one by one weeks apart and cost a little over $3200 all together RMA price for all shipping included just under $6000. It took 9 months of back and forth to finally get my items back in none working condition for $200 in shipping. Repair shop fixed the GPU for $10 it was missing some pads from the factory and the PSU had a bad cap. that they had an older model sitting around and just gave me.
My old Lenovo laptop with a touchscreen broke 3 times, only the first time was the issue fixed, the other 2 times I got the PC back with the problem still there. The first time was the keyboard not working, second and third times is the USB did not function. I have now given up and bought a new one after under 2 years after. It was also ungodly slow, so glad to have an excuse to buy a new one.
fortunately It didn't affect my budget but for work I had to go install a drive in a client's server & the process unexpectedly was strange as heck. Rare symptoms, some screen freezing, but still the drive turned both green leds on & the server had no physical alarms. The disk happened to be dead on arrival, the lights blinked but nothing was actually happening 😵💫
I don't register or send any of my products back to companies. Il just eat the measly repair cost at a local shop, that beats them trying to steal the product you bought from them and then holding it for ransom.
I own an ASUS A15 tuf gaming laptop (bless my parents, they tried and I love them for it) the amount of problems I’ve had with it is astounding, I can’t even use the wifi card on it anymore and the screen cannot handle changing ambient temperatures. Its crazy.
I got XFX because I never really heard or had any trouble. Even though my one of my dual bios shows a blank screen, it still works on the default one. I have a Merc 319 6900xt Black.
I’ve got one horror story about an RMA, but not ASUS, it was actually dealing with a Framework laptop. Basically had to threaten to report them to the UK trading standards agency and to get a refund from my bank before they sent me an RMA return label for a defective laptop. They had given me the run around for over a month before I threatened them. Do not buy Framework, it will not work out well.
The last three years, Asus has been riddled by production issues. In the US, the one year warranty has guarded them from any sort of true responsibility, but if you bought an product in Asia, you have a two year to three year warranty and they're responsible, but when buying their elite series pro art Products and having them fail within a year due to production issues this is unacceptable. I literally had to move to Apple
I rma'd my gtx 680 like 8 years ago. They didn't charge me a penny and sent me a brand new one. I only had to pay $20 for shipping, if I remember correctly.
I had a gigabyte mobo and an evga graphics card that wouldn’t boot because of a tiny piece of cosmetic plastic next to the PCIE slot. The you couldn’t make contact with the slot and didn’t boot. Took me a month to figure out.
I've done 3 RMA's for my 7900xt due to overheating issues and a bent backplate from the shipper, and they haven't charged a cent and even paid for shipping the last 2 times. I've seriously been using ASUS for almost 10 years now and have never had an issue, and I'm trying to understand why things are going so terribly for other people.
In ~2015, I had Amazon deny a return because the graphics card they sent me had a different serial number than the box it came in. Was fraudulently returned to them in the first place from, presumably, a crypto miner. A couple years ago, I built a desktop for my oldest kid and the processor I got sent was obviously used. Aside from it being a hasty repackage, it included a receipt from the original point of sale.. judging by the script, it was somewhere in Israel.
Took a Macbook Air 2018 to Apple for replacing the notorious butterfly keyboard, fully functioning. The Apple guy called me and tell me the speakers are dead and wanted 700$ (in swedish krona) to replace the entire "topcase"
Damn it, I have an asus graphics card and mobo, will be taking extra good care of them now because I don’t want to deal with their shitty rma practices
idk about their customer service, but asus products had lasted me a lot of years, never had problems with them, but looking at these news, i think ill start looking for different brands next time i build a new pc.
I don't even know which brand partner to go for now to be honest. I'm still on a Strix 970 so I thought Asus is the safe choice but now I'm really not sure.
I'm stuck in an rma disaster with Asus. Bought a Zephyrus g14 from best buy in jan 2023 and got a lot of bluescreens and crashes around August, they kept ghosting me and now its out of warranty and they 100$ to even look at it anf probably Just quote a motherboard replacement around 1200 cad
I'm getting worried about my Asus ally. They extended the warranty for the SD card issue and now the horror stories are coming out. They're use third party repair shops and I wonder if they're getting hosed or if Asus doesn't care how they shaft people.
If this isn't a wake up call to stop buy asus products, idk what is.
Damn… i was thinking of getting a rog am5 motherboard, should i still get it?
@@-AlwaysForever- If you think you won't be needing support or RMA from Asus, go ahead. I wouldn't risk it though, unless it's a bargain or you don't have any other option left
@@-AlwaysForever- tbh there are no good motherboard companies that respect your rma. EVGA doen't make motherbpards anymore.
Get the motherboard you think that it has the lowest chance of failure. Because msi and gigabyte are better but are still so bad that you'd be better of buying a new board.
My tip: get a board for half the price and if that one fails buy a new one
@@-AlwaysForever-no
@@-AlwaysForever-have you watched jayztwocents video about asus? I have dislike their support ever since. Not even reputable content creators are treated good by asus, just couple of days ago they are attempting to scam Gamers Nexus.
Did an rma for an asus chromebook, they charged $1200 cad to fix a $500 cad laptop, took it to a repair shop, fixed it for 50 bucks
Lol😂
Or just maybe buy a new laptop with the 1.2k dollars
@@i3_i9
Yeah and not any Asus laptop.
I think people are just making up stories at this point to get attention...
You provided no proof at all for your story, what was supposedly broken, why and so on.
What people do for a little attention on the internet is just insane nowadays 🙄
@@JT_6233literally tho, I saw the exact same story a few times in this comment section alone lol literally with a couple tweaks to the numbers and that’s it, otherwise word for word lmao
Gamers Nexus also had a similar issue with an ROG Ally. It's crazy what ASUS is doing.
Thank God we we have people looking out for us now. One of the few bright lights of social media. Their video is excellent, everyone should watch. Huge shame about Asus, with EVGA out of the Nvidia scene I was considering an Asus for my next GPU, NOT ANYMORE!!!
Their video came to mind as soon as I heard the word "ASUS". It's gonna be hard for ASUS to drop that association now they've set that expectation.
I got an asus laptop, and not long after accidentally broke a hinge. Sent it to asus for repair, they said £1200 to repair it as the motherboard was damaged. It was a £400 laptop. Upon taking it to a local repair shop, they found 0 damage to anything but the hinges and fixed it for around £60
its like asus hired some indian tech support scammers to be their technicians
That sucks, I wonder why Asus does this, it's always them
Asus is becoming apple
My asus laptop is the worst it's a Vivobook M509DA model. The heatsink is so small, they don't even care to put one heatpipe on it. It's thermal throttling like a space heater.
@@GhostGamer799even worse than apple
Asus needs all the money they can get 😂 sounds like a dying company to me
They are definitely not
@@spiritofpostpunk7207doing tricks on it 💀
Sounds like a thriving company
While a normal rtx 4090 cost 1500-1750 Asus cost 2000$+
@@AruslyV1that’s because Asus’s are overclocked and have other benefits, and furthermore they are charging within the same range as other competitors too, and lastly Nvidia founders cards are like 2K or damn near 2K as well. Just a run of the mill 4090 is 1700+.
The fact they even dared to send out a repair bill that was higher than the price of a new one is so weird. They could have just told him to buy a new one.
It's extortionate, and for a brand new card that THEY fucked up with crappy design (or nvidia's, but that's here nor there). Our countries have no consumer rights
I'm glad i live in Norway. We have a strong legal framework to protect the consumer. Sellers are required by law to have a warranty for 2-5 years on all electronics. Which means, if my GPU is messed up I can just return it to the seller. Importantly, to the SELLER and they can waste their time fighting stingy manufacturers
Eastern Europe as well, I have 3 years on all my hardware
In Australia a product is warranted for its expected life! A quality fridge or TV would be like 7-8 years!
Cuz norway is op
A good RMA story:
>Samsung 870 EVO SSD locked up after sudden power loss.
>Tried everything to make it work. Gave up.
>Contacted their support to claim the warranty.
>Shipped the broken drive with a note "Will not write data. Data is backed up. Needs replacement."
>Had a new one within a week.
It's kinda sad that evga left the gpu market, they would never do something like this
If memory serves they had excellent customer service, never had to use it myself but always heard good things of them. But of course we can never have nice things because greedy man with a suit don't want that
Indeed. My EVGA GPU died with 6 days left of warranty, had to do international shipping.
They replaced my card with a better without asking any questions, sent it back to me with importing taxes pre-paid and shit
They have had a lab for RMA that would attempt wild shit to fix the product no matter what.
It's so sad Nvidia pulled crap on vendors
Probably that's why they went out of business for having a good customer care. Your company won't stay afloat unless you are ripping of your customers. sad reality indeed.
@@CHEESER7 They stopped because of different reasons related to Nvidia. They said they'll still be making power supplies iirc, and their customer service will be just as good with those.
A sus graphics card
Fr
AMOGUS!?!?
The craziest thing about this is that they, whoever came up with this idea at ASUS, _must_ have known how all of this was going to play out, especially when Reddit and Gamer Nexus still actually exist.
Even if you pulled a randomer off the street and made them a manager or a CEO at ASUS, they would know this is a terrible idea.
I RMA'd an eVGA card a few years ago. They NEVER tested it and sent me my old card back with an All OK sticker.
I'm beginning to realise my current pc will probably be the last ROG machine I ever build.
If you have to freeze your bank account to keep them from charging for a service you haven’t approved then it isn’t a service, it’s a scam.
Also, Gamer’s Nexus recently did an expose on Asus’ repair practices. It’s a really good video, and I’d suggest checking it out.
RMA horror story: TP Link. They tell you to get the RMA lavel from their site, but the product dropdown selection on their site doesnt have a lot of their product models. 12 emails back and forth with them, including 3 copies of the proof of purchase and 2 screenshots of their own website (which they dont look at), and they finally gave an RMA number - but said I'll need to pay for shipping myself.
Just to go against the grain, all of my rma experience with Sapphire, Seasonic, AMD and XFX were all great.
As a person who’s owned several Asus ROG products, I am done buying Asus at all and will recommend everybody I know do the same.
Took over 7 months to get new egg to refund for broken ram
I did an rma like 15 years ago and it was months to get my gpu replaced. Had to send the old one back before I got the new one and had no computer until then.
@clipsedrag13
15 years ago the GPU market was pretty much non existent
@@JT_6233umm no? Maybe in early 2000s not late 00s
"Destroying our reputation one Rma at a time!" ASUS
Not my horror story but a customer I had. They were trying to return their phone because it was defective out of the box. No worries..... other than the fact she talked to 12 agents and 3 members of leadership and all of them said she's shit out of luck and had to pay $1,400 for it now. They all said there were no notes about them calling in saying it was defective out of the box. I found there were but the agent who processed the return not only left their notes in the wrong place but they also filed the return completely wrong. In the end it took her 3 months to get the money back but I talked my manager into giving an extra $350 off of their new phone as an apology on the companies behalf. She knew she was in the right she got really unlucky with who she got though
My Asus warranty on my 3080 was smooth when it first came out. The quiet/performance bios switch was broken on arrival, card still worked, did not notice probably for almost a year. Finally ended up getting it fixed free of charge and back in my hands in two weeks time. Something must have changed...
I used to work in RMA (small office, I was the whole department) and my boss once tried to make me charge a client for repairs the cameras (driver monitoring cameras for vehicle fleets) didn’t need. So I waited until he went on his ski trip to send them back and by the time he came back I was back at school 🤷♂️
Had this with a motherboard from Asus. Was quoted $100 more than buying the motherboard new with a similar issue
Asus has always been horrible on RMAs. I recall hearing RMA horror stories (including on the official Asus forums) about one of their OCing mobos I was running in a rig like 17 years ago.
The boards had problems, and they would always opt to replace them with a 'refurbished' board. Surprise, surprise, the 'refurbished' boards would almost always have problems as well. It wasn't uncommon for folks to go through multiple RMAs (some 5+) before giving up due to the shipping costs stacking up (imagine spending double or more of what you paid for the mobo in the first place just on the shipping).
I got 'lucky' in that my board ended up lasting two or three years before I had problems. At that point, I promptly went out and bought a cheap replacement, which by that point was actually a better mobo anyways. 🤷♂️
My GTX 1080 it's almost 8 years old now, still running fine af...
I had a similar issue… with my laptop though not a graphics card. These tech companies are taking price gouging to another level.
Seeing a PC market without EVGA makes me want to start smoking
Like EVGAs smoking and exploding VRAM 😆
EVGA really did make the best gpus
Companies be doing anything to get money (like they dont already have millions)
Back in the 90s, I worked at my University in the general access computer labs. We had a bunch of PDS (Paragon) systems that were so dramatically underpowered that the hard drives wouldn't even spin up for an appreciable percentage of the time when they were rebooted. They were PII 300s, and therefore, horribly underpowered anyhow. My friend Barb had been in charge of getting them into the lab. She attempted to negotiate with PDS to get them to recondition all of the PCs in the lab. They refused, claiming that it wasn't their fault. My friend Barb got fired, and we ditched PDS permanently shortly thereafter.
It's kinda like that bios update issue where updating could brick your motherboard a while back and asus tried to play it off that brand doesn't care for its consumers.
My RMA horror story was with Valve.
I always had good experience with their support except this one time.
The speakers on my Index vr headset were broken so I sent it in, this was about 5 days before my warranty was about to expire.
By the time the fixed one arrived my warranty was already past, and wouldn't you know, the headset they sent me was broken. Didnt work at all.
They refused to send me a new one because I wasnt under warranty anymore.
ASUS isn't just fleecing customers with components. They are fleecing customers with notebooks, desktops, 2-in-1s, and NUCs.
When the company is ASUS ඞඞඞ
😂 A SUS
It's ASUS but A is silent
😂
They were already SUS even before Amogus existed.
Buying anything from ASUS is basically a lottery game that only people who think they can win arguments with customer service reps are willing to play.
Which computer component companies aren't garbage? Actual question.
I bought an Asus TUF 6900XT on Xmas 2021, the fan bearings died after just 2 years.
Didn't feel like RMAing it so I just replaced the fans myself. Didn't even void the warranty.
my wake up call was with their phones back in 2018 when i noticed all of their phones had cheap and fragile volume buttons that break in less than a year
Some companies really try very hard to drug their customers through hell
Asus punched my cat then charged me for it
ASUS' laptop repair department is notorious for calling EVERYTHING water-damage, and then charging more than the computer costs as new
Tech jesus (i believe) had the thing with the stick drift on the rog ally.
I have one.. Seasonic. It worked without too many questions. Stayed Seasonic customer ever since.
Bad timing considering the whole Gamers Nexus thing. I didn’t have any issues with their computers I have had in the past, but this is sad to see. Good support is a big part of customer satisfaction
GOD DAMMIT I LOVED HOW THEIR CARDS LOOKED TOO
😂 rob your 4090 and your wallet
My rma dream occurred recently with Samsung, had an neo g9 get some lines in the middle called up Samsung was out of warranty by a little, the reps were super friendly and helpful tried to get it repaired with an in home tech. To find out later they don't have the parts to fix the screen, they said shucks and upgraded me to the odyssey ark gen 2 free of cost. Now that's how a company should handle their stuff.
This is the short I watched the moment when I turned 30 years old.
MSI MOBO RMA cost $275 for an $80 board so over a 6 month period an MSI monitor, PSU, GPU, and MOBO all went out one by one weeks apart and cost a little over $3200 all together RMA price for all shipping included just under $6000. It took 9 months of back and forth to finally get my items back in none working condition for $200 in shipping. Repair shop fixed the GPU for $10 it was missing some pads from the factory and the PSU had a bad cap. that they had an older model sitting around and just gave me.
Asus RMA is "Return? My ass!"
I thought the "ROG" tax and the "STRIX" tax wasn't real. Turns out it's just an Asus tax.
Haha that’s why I love being poor never faced something like this
Every pc I’ve ever built has had an Asus graphics card and mother board. About 30 pcs in total and I’ve never had one single problem ever
My old Lenovo laptop with a touchscreen broke 3 times, only the first time was the issue fixed, the other 2 times I got the PC back with the problem still there.
The first time was the keyboard not working, second and third times is the USB did not function. I have now given up and bought a new one after under 2 years after. It was also ungodly slow, so glad to have an excuse to buy a new one.
From the i9 melting issues to my graphics card
HOW MUCH DO U WANT TO BULLY ME
fortunately It didn't affect my budget but for work I had to go install a drive in a client's server & the process unexpectedly was strange as heck. Rare symptoms, some screen freezing, but still the drive turned both green leds on & the server had no physical alarms. The disk happened to be dead on arrival, the lights blinked but nothing was actually happening 😵💫
I swear there was someting similar with gamer nexus sending back their asus ROG ally
I don't register or send any of my products back to companies. Il just eat the measly repair cost at a local shop, that beats them trying to steal the product you bought from them and then holding it for ransom.
And they just bought the NUC brand too. Was looking forward to the next Gen NUCs too
The gamers nexus Asus ROG Ally story is crazy
man i miss Good ol EVGA
I own an ASUS A15 tuf gaming laptop (bless my parents, they tried and I love them for it) the amount of problems I’ve had with it is astounding, I can’t even use the wifi card on it anymore and the screen cannot handle changing ambient temperatures. Its crazy.
*camera pans from my 4070ti to my face, Office style*
Just when you think they can't possibly get more scammy, they prove you wrong, BOOM!
I got XFX because I never really heard or had any trouble. Even though my one of my dual bios shows a blank screen, it still works on the default one. I have a Merc 319 6900xt Black.
Mat pat left the wrong ppl to manage the game theorist channel
I've had bad luck with Asus products also
It’s also just a 4090 problem as well. Not a good investment at the moment.
I’ve got one horror story about an RMA, but not ASUS, it was actually dealing with a Framework laptop.
Basically had to threaten to report them to the UK trading standards agency and to get a refund from my bank before they sent me an RMA return label for a defective laptop. They had given me the run around for over a month before I threatened them.
Do not buy Framework, it will not work out well.
The last three years, Asus has been riddled by production issues. In the US, the one year warranty has guarded them from any sort of true responsibility, but if you bought an product in Asia, you have a two year to three year warranty and they're responsible, but when buying their elite series pro art Products and having them fail within a year due to production issues this is unacceptable. I literally had to move to Apple
Asus is the new guy with the CEO's profile. They look great until they arent.
ASUS and EK are both fighting to go down the same drain at the same time.
I rma'd my gtx 680 like 8 years ago. They didn't charge me a penny and sent me a brand new one. I only had to pay $20 for shipping, if I remember correctly.
Luckily I haven’t had many problems w/ my asus hardware except armory crate being sh*t. I’m heavily reconsidering buying their hardware in the future.
I had to pay shipping to RMA my R0DE MX mic and I've not heard back from them since. It's been about a month.
Damn my left speaker went out on my ROG Ally and it’s still under warranty now I’m scared to call it in 💀
Did a RMA for a X570-TUF. 2 PCIE lanes so sad was running at gen 3 instead of gen4 speeds. Asus claimed a fan controller was “user damaged”
Asus going into FC Barcelona mode 😂
Asus doing Mumbo jumbo.
I will never buy another Asus product. Been holding to that since the 5700xt debacle this has convinced me that my decision is the correct one.
"Never take it to the dealer"
I had a gigabyte mobo and an evga graphics card that wouldn’t boot because of a tiny piece of cosmetic plastic next to the PCIE slot. The you couldn’t make contact with the slot and didn’t boot. Took me a month to figure out.
I've done 3 RMA's for my 7900xt due to overheating issues and a bent backplate from the shipper, and they haven't charged a cent and even paid for shipping the last 2 times. I've seriously been using ASUS for almost 10 years now and have never had an issue, and I'm trying to understand why things are going so terribly for other people.
Thanks for the suggestion. I bought an msi ventus rtx 4070 ti super instead of asus 4070 ti super
I've been commenting about ASUS to warn people about everything Asus to not get SCAMMED
I was going to build a full asus rig 😅
In ~2015, I had Amazon deny a return because the graphics card they sent me had a different serial number than the box it came in. Was fraudulently returned to them in the first place from, presumably, a crypto miner.
A couple years ago, I built a desktop for my oldest kid and the processor I got sent was obviously used. Aside from it being a hasty repackage, it included a receipt from the original point of sale.. judging by the script, it was somewhere in Israel.
Took a Macbook Air 2018 to Apple for replacing the notorious butterfly keyboard, fully functioning.
The Apple guy called me and tell me the speakers are dead and wanted 700$ (in swedish krona) to replace the entire "topcase"
I had a rma with a second hand bought graphics card from evga. Went perfectly fine took a bit long but got a brand new card in the end incl shipping
Time to get a lawyer to work
I miss EVGA
And people wonder why nobody tries to fix anything anymore
Who spends $2000 and not get a warranty, thats the real question.
I'm about to do a warranty claim on my Asus laptop, i'm scared
I've always told people stay away from ASUS Hardware/Laptops/Phones.
Damn it, I have an asus graphics card and mobo, will be taking extra good care of them now because I don’t want to deal with their shitty rma practices
idk about their customer service, but asus products had lasted me a lot of years, never had problems with them, but looking at these news, i think ill start looking for different brands next time i build a new pc.
Why? Best case is you won't need RMA like it's supposed to be
Gigabyte has never let me down with any of their products
I don't even know which brand partner to go for now to be honest. I'm still on a Strix 970 so I thought Asus is the safe choice but now I'm really not sure.
I'm stuck in an rma disaster with Asus. Bought a Zephyrus g14 from best buy in jan 2023 and got a lot of bluescreens and crashes around August, they kept ghosting me and now its out of warranty and they 100$ to even look at it anf probably Just quote a motherboard replacement around 1200 cad
I'm getting worried about my Asus ally. They extended the warranty for the SD card issue and now the horror stories are coming out. They're use third party repair shops and I wonder if they're getting hosed or if Asus doesn't care how they shaft people.
Do you think soldering wires directly to the board will fix it?