How to Process a Product Return & Payment Refund in Odoo

Steps to Return Product and Refund Payment in Odoo Sales
Return the Product
1. Open the Sales Order and click on the Delivery Smart Button to find the product delivery
2. Click Return At the top left area of your screen
a. In the Reverse Transfer popup click RETURN button
3. Now click Validate to confirm the return of the product to stock then click Confirm in the popup alert
Now a WH/RET (Warehouse Return) record is created
Refund the Customer
1. Open the Sales Order and click the Invoice smart button to go to the Invoice
2. Click Add Credit Note in top left area of your screen
3. Add a Reason for the refund in the Credit Note popup. Click Confirm button
4. Now Click Confirm and Register Payment to register the refund payment to the customer
00:00 Introduction
00:10 Set Up a Test Sale
02:09 First Return the Product to Stock
05:39 Refunding the Customer
09:59 Quick Review of the Return & Refund Proc
10:09 Quick Explaner of Item Retrun Process
10:42 Quick Explainer of the Payment Refund

[@tima9432]

Hello, how would we configure a unique Sales return a/c to be credited instead of the default a/c?

[@clicktheorywebcraft]

Hi! I'm sorry that we missed your question. Since this channel is new, we weren't watching for comments yet.
I'm not clear on exactly what you're asking. If you are asking where to create an account:
(Based on Odoo 16)
1. First make sure you're logged in with an account that has admin access
2. To ensure you see all settings, open the Settings app and scroll to bottom > Activate Developer Mode
3. Open the Accounting app > Configuration(Found in navigation menu) > Chart of Accounts(Found under "Accounting" section in the menu dropdown)
4. Create your account.
Now, if you're asking what settings you need in the account for returns, that's a question for someone smarter on the subject. If that's the case, LMK and I'll link in someone else to help.
-Sean