How to Manage Refunds With Odoo 16 Accounting | Odoo 16 Accounting

This video explains the refund in the odoo 16 accounting module. Odoo makes it easy to return the products and goods which are already sold, thus
keeping your customers closer. #odoo16
Video Chapters
00:00 Introduction
01:06 Create a Purchase order
02:29 Create Bill
04:01 Credit Note
05:01 Refunds
#odooaccounting #odoofunctionalvideos
The product return is the process of returning a product that was previously purchased by a customer, and in turn, receiving the refund in the form of original payment.
Moreover in Odoo, a customer can return the purchased product even if it is paid or not yet paid.
There are several reasons to return a product such as the product doesn’t match its description, the product is no longer needed, the product was damaged upon its arrival, and many more based on the situation and the desire of the customer.
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[@mysainu]

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[@blurryuniverse]

How to add: Privacy, Refunds/Cancellations Policy in Odoo

[@cybrosys-technologies]

It can be added in Terms and Conditions

[@shrimetgal]

Refund to which party? Vendor has supplied the defective goods , we made payment then credit note generated. To which account money is credited? who gets the money?

[@cybrosys-technologies]

If the vendor has supplied a defective product to us (the company), we will return the item. If you have already made payment for the purchase, we will issue either a refund (that is from accounting) or a credit note from the bill. This is because Odoo uses credit notes to generate refunds for both invoices and bills. The vendor will return the money, which debits the account payable.

[@eunicewangeci5466]

how do we process a refund to a customer?

[@cybrosys-technologies]

For customer refunds also can use credit notes under the 'Customers' menu or from the customer invoice itself a 'credit note' button is available to generate credit notes.