Unifi Talk 2023 Full Setup
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- čas přidán 25. 07. 2024
- In this video I go over the process of setting up Unifi Talk. First I create a voice network for Unifi talk, Tag the switch ports with the correct vlan, Get Unifi talk phones adopted into the Unifi talk application , configure users, setup auto attendant, setup a third part sip provider and show you voice mail to email and voicemail to email transcription
Unifi talk review video:
• Unifi Talk Phone Review
VoIP MS written step by step guide:
wiki.voip.ms/article/Ubiquiti...
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0:00 Intro
0:46 looking at our Unifi talk Topology
1:23 Difference between locked and unlocked phones
2:50 Creating Unifi Talk Vlan and tagging ports
4:20 Unifi talk initial setup
5:54 Creating users in Unifi talk
7:57 Creating a group and assigning a phone number
9:53 Setting up Unifi talk Smart attendant
13:10 looking at Unifi talk settings
15:45 Setting up Third part SIP with Unifi talk
18:48 Setting up voicemail to email mp3 and transcription
20:13 Final thoughts - Věda a technologie
In an upcoming video will look at the phones and the setting directly on them
So are you using locked or unlocked phones in your video? And when are you going to do the Canada video? Ubiquiti's latest Talk beta has Canada support. :)
@@andrewenglish3810 these are all unlocked phones. I’m hoping to get a video out this week but most likely will be at the beginning of next week
In a group, can you have multiple phones going at once, for example IT support, can you have multiple reps talking to different customers at one time?
We have the same toll free number for our business for 10+ years, and I believe a toll-free can not be ported into Unifi Talk (USA). If we were to switch to UniFi talk, what number would we be able to post on our website for customers to call into. How does this posted number routto to all the other UniFi lines on the system?
Just wanted to say that you can also manipulate the generated attendants inflections. In the example here, Cody pronounces things as "mac telecom", but he wrote it like it is always written as mactelecom. This caused the attended to generate it more as "mc telecom". If you put a space in between words then the attendant will pronounce it more as mac telecom. In addition, you can write a word as FULL CAPS and it will ever so slightly change the inflection to emphasize that word more. If you'd prefer a little bit more of a space in the sentence you can add a second comms as well for instance and it will add about an extra 50-100ms delay compared to just 1 comma. It doesnt work for more than 2 commas though.
I'm installing Unifi talk in our church right now. Your video came along at the right time. Thanks!
WoW! excellent video. shows me exactly how to setup our client unifi phones. Thank you!
Great presentation on configuring UniFi talk. The clarification between Locked and Unlocked was helpful. Just received my first locked phone and was able to set it up with relative ease. Highly interested in the connection to SIP providers and do plan on converting a few current customers. Keep up the good work! May be I can buy you a beer and lunch when in Canada next, specifically Guelph. Thanks!
For sure reach out when you come back Guelph isn’t to far from me :)
Excited for this!
I've been using Talk for a few months now, I have an All in One Printer/scanner/fax in my home office and had a need for fax line because I work from home and my daughter needs occasionally to fax documents to school, yes the school still has a fax line so I added the telephone adapter and hooked up to the AIO device, works like a charm. Thanks Cody for a great presentation again.
Awesome! Unifi talk is really coming along
I can't wait for this to come to the UK. Being able to manage VOIP in house for a small business is going to be a game changer
Well done video! Thanks!
Very good video! Thank You!
15:23 In case you haven’t noticed already, there is a little easter egg. The picture shows some of “the office” characters 😄 Anyway, great video! Many thanks for making this detailed content Cody!
I am sold on on this solution. I currently use Twilio with Google Voice, but this is more simple and will bring the cost down (Twilio is affordable but Google voice is not). Ordering a phone soon to lab it. tysm
excellent ! can't wait to use this in the future in Switzerland. By then they surely will add any link with a LDAP directory
This will be good !!
Mobile app would be great! Great overview, thank you
I'm wondering if this would be a good use case for my residential elevator phone. I already have a UDM-SE and once my house is built, I will be required to have a phone in the elevator to make outgoing calls. A traditional land line will be about $45 per month + other taxes and fees. Third-party SIP providers seem to be much cheaper. So I'm wondering if I got an ATA, a cheap phone and a SIP subscription, if that would be enough.
Great video, finally a full setup going over each option and we can hear what it sounds like. Sucks that we need an unlocked device to share a Unifi Talk line, it's not going outside the Unifi garden wall! Anywho, question if I may.... can the asistant, or some other way, ring your extension and if you don't pick up, forward to another number like a mobile?
It’s nice that the talk is working in the uk now on the udr but the store has took out the phones so hopefully a soft phone or the phones become available in the uk again
I have a question if you have two phone numbers on one system and both numbers, ring the same extension, can you differentiate between which number is ringing at the extension?
Hello and thanks for this great and thorough review. You mentioned in the beginning of the video that you can't use Unifi Talk outside the US. Does that only apply to the Unifi subscription-based system or also for the 3rd Party SIP when using unlocked phones?
Hi Cody, is there a reason you would create the dedicated voice network, or could you just adopt all of the devices to the regular/primary network? Appreciate the help, thanks!
I think the only drawback I can find as far as missing functionality is with sequenced number ringing. This is a static setting, and you cannot set it to ring a specific line only during or after business hours. A minor workaround can be had when using smart attendant and setting business hours, but as far as rining a cell phone if the desk doesnt answer during business hours and not rining the person's cell after hours is not yet possible. This has been the only functionality I wish was there and is missing so far with the newest UniFi Talk 2023 update.
Does ubiquity offer cnam inbound? Researching It looks like they only offer that option on some of the more expensive phones, not the ubiquity flex phone. Wanted to see what your thoughts were if this is true or not.
Would you say this is at the level for small business installation yet? Has your company started installing them at client locations?
Thx for this informative video. Does UniFi talk do ACD?
I have a question, I came across a uvp from 2016….. it doesn’t have a model number of uvp L or U……. It’s just uvp…… any idea if this will work now in Canada with a 3rd party sip?
Hello Cody, can I use unifi phone with a grandstream PBX?
I see that their phones have a two ethernet ports so you could connect a desktop computer through it. So if as in your video you have the phone connected to a voice network would that mean the computer daisy chained through the phone would be on the voice network as well or can it be a separate network? Seems like it would have to be the same network to me but that's not what I would want.
If I want to port over 5 numbers for a School and activate 20 phones would I need all phones to be unlocked? 4 of their current Analog lines are for rollover and then one is for faxing. Maybe in this setup I only need the main line ported over and then all the other phones/users in a group?
Hi, I’m trying to connect from the same way that you did in the video 3 touch max one with the number assigned and the others 2 for internal calls only creating the group everything exactly that you did and just allow me to do it internal calls no assign the number to the other touch max,someone can help me whats going on if it is something special with this kind of phone that the mac procedure it doesn’t work thanks
Great video. I appreciate the detail. One request I have for future Unifi Talk video would be to be able to set up phones at two different locations (with 2 UDM Pro/SE/UDR). I have Talk at one site, but would like to use it at another site also with the same number or multiple numbers.
Unifi Talk Remote Phone Setup
czcams.com/video/UQ_m523-_JA/video.html
If the phone# is assigned to all phones for making outgoing calls, for incoming calls, is there a way to ring only a group without using the Smart Attendant?
Do I need to use unifi talk services or can I use the phones with my carrier in this case Optimum?
I accidentally bought a UniFi UVP-PRO and it just sits there waiting to be discovered but my dream machine does not see it as a discoverable device but I noticed that I can go into sips settings on this unifi UVP phone . Is it possible to configure it to work with the talk system manually.
great video, i was wondering do you know if the phone flex the cheaper 29.00 model is locked or unlocked. it does not say.
As far as I know it’s unlocked
Can you use the unifi talk as intercom only with the locked devices?
Hey Cody
I've set up Unifi talk. At the time the talk version was 1.19.2. I set up one phone just to give it a try. My plans are use it for my self with two phones.
I ordered a second phone and the system updated to 1.20. Needless to say, the interface has changed significantly, but I've done my best to follow your video set up the second phone as an extension.
It will not accept my second user for the phone assignment. It appears to me that I wants me to actually get the second user, another phone number. I've also tried creating a group. It accepts me, with the first phone, as a member, but disables me from selecting any other user (they have no assigned phone numbers other than extensions).
I've got 8 days left for my free trial, but it seems to me that Unifi is requiring a phone number for all users.
Do you have any ideas? Unifi is in the process of porting my phone number from another provider and If I can't get this to work, I may have have to port it back to my old provider (who sucks).
Thanks for any help you can give me.
As another piece of information, my phones are locked.
Ken
Man, I love this technology. y. I'll reach out to you to have you help me build a phone system like this one.
What sort of income could someone expect from this industry? I have a lot of industrial tradesman experience but my body isn't what it use to be so I am looking to get into an industry that is a lot kinder to the body. I am very tech savvy in my free time so this all seems pretty straight forward and fun/relaxing to me.
Hi Cody,
First of all many thanks for your videos.
Do you know when UniFi Talk will be available in Europe and especially in Belgium?
Thanks a lot
I don’t. I live in Canada and we don’t have it here yet . Just set this up as a demo to do videos on
Hi Codi, I have a question for you, first I would like to say "thanks" for all your videos I learned a lot from you. But this Ubiquity world changes every day and for good. My question... is there any way to connect 2 UDM pro by VPN to test if their extensions from one UDM to the other can be called?
Can you add a fax line? If so how does that work?
Cody, do you have a trick to get the phone UNFI Talk Touch Max to jump on voice vlan (tagged) with a computer on native port off the phone?
Ubiquiti LLDP doesnt work all that well thats why you are unable to do it with the phones
Could you use these phones as an internal network only, like as intercom devices, without paying a monthly subscription?
yes, only if they're unlocked phones and only with a console
So if I just wanted to use the Locked Phone JUST to view my cameras it wont work?
you need to complete the Grandstream IPBX video with more demos, like phonebook, follow me, voice mail etc
If I setup the phone in the USA to receive a USA phone number and bring the phone with me to South Africa would I be able to make calls from SA using an American phone number?
4:55 The ride for me stopped here, "No devices detected. Ensure your devices are on the same network as the Talk Application.". My UCK G2 Plus is connected to the Management LAN and the phone is connected to the POE port of a U6 IW set to my talk network. The port is set to allow Management traffic.
I've tried using at a remote site through a VPN. The problem is it only works with the main network, not on a VLAN. Any ideas?
I set up at the main site and then took one of the phones to a remote office. Only could get it to work if the IP of the phone was the main network at the main site. When I tagged as a VLAN it wouldn't work at remote site.
What about forwarding missed calls to another number, setting up Identity, setting a call tree, setting up a failover number if Talk isn't working, and Port Groups and Firewall rules for the Talk VLAN? Can you do another video going into these more advanced options?
Yup I have a pinned comment saying I will do another video on phone features. This video was already long enough
These could even be separate videos on some of these topics like setting up Identity or a call tree with multiple extensions as those are fairly complex.
@@nutnfancy2 yup will add firewall rules to the next one. In this video there was no rules at all
Missed the intent of the pinned comment. Anyway, looking forward to even more great content from you, especially relating to the Talk system.
how you change the "Network" if device is connected to WiFi? I changed all my phones to VoIP network except the ATA which is connected via WiFi and USB-C Power Adaptor so it's not connected to a POE port. Then all my security cameras I have on "Security Camera" network except my Doorbell as its not connected to POE again on wifi. so how I change those "Networks"
I created a "Separate WiFi Network" but have no clue how to connect the ATA to that wifi network. Same thing with the Doorbell not sure how to change its wifi to the Security Cam WiFi network.
Great video, thank you. I've been thinking of switching to Unifi Talk to save money. I have a medical office with 5 phones right now, through Jive. I pay $26 per phone extension per month. So about $130 a month. Just one phone number that rings to all phones, and all phones can take direct incoming and make direct outgoing calls. But I'm learning from you, that to pay the $9.99 a month for one line, I have to buy the "unlocked" phones? That start at $199 each? I'm starting to question the cost-saving here. Thoughts?
At $130 a month, you are paying $1,560 a year. Talk will cost $995 for five $199 unlocked phones and $120 for service (12x $9.99), so $995 parts + $120 service = $1,115 for the first year. Your still saving $445 in the first year. The following year you will save $1,440 since you are only paying $120 (12x $9.99). I would say yes the savings are real.
@@lawrencem360 I understand the math, but it's a big initial layout upfront ($995 plus tax) for a system I haven't tested. How well does the voicemail-to-email work? I depend on that. Unifi/Ubiquiti hasn't been great on customer service on my end. Sales people have been quick to respond, but support people have been non-existent. So just want some opinions/guidance. Have you used the system? TIA
Hello, excellent channel! I ask for your help, I am from Guatemala, I have a UDM SE in which I enable Unifi Talk, I have several unlocked Touch and Touch Max, I acquired the ISP Trunk service for my PBX, however I cannot get the service to work, my provider does not allow me It provides support because it is not a device sold by them, the only thing I have are the network segments, the confirmation that it is not a registered service and the proxy.
I saw something today that was for the phones using teleport for remote users.
Yup it’s in EA though so couldn’t talk about it
Hello, I try to config but i cant without unifi phone and i cant fiind in Romania to buy one, any solution to config with yealink .Thank you!
Unfortunately you can only use Unifi talk with Unifi phones
Nice video, however, let's say you have just 1 phone taking inbound calls. Can you transfer a call to another extension? Also, if you can transfer a call, what happens if another call comes in? Do they get passed through or do they get a busy signal? Perhaps an additional video on this would be helpful. Also, I have several Unifi phones from before they had the locked and unlocked phones, so I take it that all my phones are unlocked?
They get passed through. You can have "unlimited" calls coming in on the same number and active. Same for calls out, each phone can be making a call and tied to the same outgoing number and they can all call at once.
If you bought phones before then I believe they are locked phones. Only the newer specifically unlocked models I believe are unlocked and dont have to be tied to a number. But you can check this to be sure by starting a free trial and seeing if you can assign one of your free numbers to a group, assign the group to the phone, and see if the phone works fine with just the single group number or not. If it does, then its unlocked. If it does not, then it is locked.
I know i asked previously, but does it have a 'follow me' option
Not as of yet . I think you could possibly do it with UID
can these phones do local video calling, or only audio? looks like they have cameras?
Yes you can do local video calling. I just tried that for the first time yesterday. Works well around the office. You cannot video call externally as far as I can tell
Yes, press the lowercase i with a circle next to the contact to get to the menu for a video call.
What about 20 employees and directory?
Rather than manually setting the voice VLAN on the ports the phones are connected to, I would recommend creating a custom port profile in the settings, setting the untagged LAN to be your primary LAN or a DMZ, depending on your use case. Then add your voice VLAN to the Tagged VLANs list, and finally in the Voice Network option, add your voice VLAN there as well.
The UniFi phones, as well as most other modern VoIP phones have LDAP enabled on them by default and look for the a voice network, so the switch will hand off the VLAN address to that phone automatically. The other benefit to this, is if you want to daisy chain a computer off of the phone, you don't have to worry about doing any other strange configurations to the phone or network. If the computers is to connect to the untagged LAN you selected, you can plug it into the back of the phone and it will grab an IP from the untagged LAN, while the phone stays on it's VLAN. You can also add additional tagged LANs to the switch profile you created to access those as well.
I think you mean LLDP-MED? I believe all UniFi switches support this and considering all UniFi switchports have All by default, then just checking LLDP-MED on the voice network should make it work, presuming the phones support VLANs.
@@bsem68 Correct, LLDP-MED, not LDAP. To many acronyms going through my head today I guess. Just checking LLDP-MED on the voice network did not work for me when setting this up on UniFI equipment, I did have to create a switch port profile where I specify the VoiceLAN i create as the Voice Network.
STILL not available in Canada
Are the phones that are shown on the video locked or unlocked?
All unlocked
@@MactelecomNetworks Thank you. This helped with making my decision on what to get.
Hi ..please reply... I have bought a Udm wall by spending around 1200 bucks. Also 2 unify access point 6e dome version one unify express. I wanted to secure my home network after someone completely took over my wifi (through hand shaking)and all mobile devices. Originally the ISP gave their own modem (Speedprt pro with hybrid LTE option from telekom). But then I want to use only Udm wall as main modem and router. I plugged in the DSL cable to Udm wall, but nothing is being recognised...I am not a professional, but I really want this to work and have a secure connection.pleae help..where am I doing wrong..I would like to return the ISP modem
Perhaps I’m late here but… the UDM Wall does not have modem functionality. You will need to configure the ISP modem to passthrough, although in some cases you may be able to purchase your own modem as a replacement. As with all things, exact implementation details will vary based on your situation.
If you still need help, feel free to reach out. 🙂
We need a video on call parking
I think the call parking feature is still EA
I'm from Brazil and I can't buy these IP phones anywhere, not even in the nearest countries, how can I do it?
That I’m unsure. Hopefully Ubiquiti plans on releasing them in your store
@@MactelecomNetworks It seems like she almost doesn't care, in Brazil we only have the most conventional ubiquiti technologies, I really wish it had all the products that it has in the United States, in Brazil.
Ok, am i going crazy? Is there no unify mobile talk app?
Here is not
but is it available? @@MactelecomNetworks
I wish there was a USA version of Mac
Like a USA version of me 😂 what are you looking for help with?
@@MactelecomNetworks unifi talk utilizing iplum, or vonage. Or just a HIPPA compliant ip phone service
Hi mac, i have a question, do you know why when i received a call in the Ubiquiti talk, the call only is up by 32 seconds, thank you... its new the device and the phone number
Sorry not sure I understand the question
I bought a unifi few phones to test. However, their service is to expensive. Yealink and cisco with GoTo or 8x8 + MS Teams integration is much cheaper than unifi. Clients get way more for the price, especially since Unifi doesn't budge on their sub. Great video nonetheless.
If you have the unlocked phone you can really just pay for one sub $9.99 a month what is the Cisco pricing
@@MactelecomNetworks depending on the size of the project, I can get phones for free. If it’s just a few phones, like in your video, it’s all about the same. You just lose out on SaaS features. If GoTo didn’t give me a free phone line for my home/business, I would definitely give unifi a go.
to do this, do all phones need to be unlocked or could the primary be locked and the others unlocked?@@MactelecomNetworks
If $9.99/ month is too expensive for a business then you must be homeless. I did not buy unlocked phones and I have many phones on one number. All dial out and have extensions to receive calls. They also can ring each other internally. The unlocked phones are to use any other service than ubiquiti, not to use multiple phones on one number. I use 15 phones that are not unlocked on one number for $9.99/ month they just share the minutes. It’s practically free….
@@Itcamefromthesea what are you even talking about? That’s how phone systems all work. Unifi isn’t scalable. I have over 1k VoIP deployments, and the cheaper and tested route is through other providers. But hey, I am glad you’re not homeless and your phones can ring each other lol.
Seems like a waste of money when I could get Cisco..
Cisco will be a lot more
@@MactelecomNetworks A lot more worth it! Good man
Cisco is a waste of money I'd say, 3cx would be better in the long run and works with any phone about.
With a lot of WFH, my company is moving from expensive Cisco to Teams phone.
I will not use this untill they let other phone model be on the system. The phones are now way over priced. My 2 cents ...
i tried to get consultancy through ur website and ask for support but not reply at all bro. even i send you massage by Instagram.