What is Quality Analyst in BPO ? Part 1

Quality Analysts are one who measures the quality of the cases (Calls/email/forms) which are handled by the employee.
They Evaluate the score of the employee on the basis of his performance over the case using a scoring form (Manually/System generated form).
Quality Analyst need to share feedback with the employee after scoring his case
Quality Analyst work on various reports wherein they analyze the data & help in process improvement.
Quality Analyst also knew as Quality Assurance, Quality Specialist, Associate Quality, Senior Quality Analyst in a different BPO company
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what is the 80 20 rule?
what is the Pareto principle?
80/20 rule
80-20 rule
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Pareto Chart with example
Pareto Analysis with example
Introduction to Quality Analyst in BPO.
Roles & Responsibilities in Quality Analyst in BPO
BPO company interview questions and answers
BPO top 10 questions for an interview.
How to crack the Quality Analyst interview in the BPO company?
bpo interview questions and answers for freshers
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