What is Quality Analyst in BPO ? Part 1
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- čas přidán 10. 09. 2024
- Quality Analysts are one who measures the quality of the cases (Calls/email/forms) which are handled by the employee.
They Evaluate the score of the employee on the basis of his performance over the case using a scoring form (Manually/System generated form).
Quality Analyst need to share feedback with the employee after scoring his case
Quality Analyst work on various reports wherein they analyze the data & help in process improvement.
Quality Analyst also knew as Quality Assurance, Quality Specialist, Associate Quality, Senior Quality Analyst in a different BPO company
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Introduction to Quality Analyst in BPO.
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