Fitbit Ionic Recall - How to get a $299 REFUND! (2022)
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- čas přidán 5. 08. 2024
- On March 2, 2022, Fitbit voluntarily recalled all Fitbit Ionic smartwatches due to burn hazard. I discuss everything you need to know, including how to get a $299 refund.
Useful Links:
✅ help.fitbit.com/ionic
✅ www.fitbitionic.expertinquiry...
✅ www.cpsc.gov/Recalls/2022/Fit...
Chapters:
0:00 - Intro
0:25 - Going over the Consumer Product Safety Commission web page
1:28 - What the Fitbit Ionic looks like
3:37 - What prompted this recall? (Incidents/Injuries)
5:22 - Going over Fitbit's Help page and FAQs
8:22 - What's the best device to replace the Ionic?
10:13 - How to apply for a $299 USD refund
12:37 - 2 options for receiving the refund (in the United States)
14:17 - Outro
👍 Say Thanks = buymeacoffee.com/kelseyclubb
OMG! I just saw this on the news as I was watching your video. 😮 Gonna miss my Ionic.
I remembered you still had your Ionic and was hoping you’d see this video
@@wearablewhisperer I now have a reason to get the Fitbit Sense.
Make sure you use the discount!
@@Drrck11 Doesn't that battery also have problems? Someone else in this comment section mentioned it atleast
does anyone know of any another app available to sync/use my decommissioned Ionic?
Thanks for the information. Hope all the other fitbit watches are ok. I have the Charge 5 and works very well so far.
You’re welcome. At this point, no other Fitbits have been deemed unsafe.
Contacted Fitbit time and time again about the Ionic recall. “Your account doesn’t have an impacted device associated with it.” Yet they emailed me about my Ionic and it shows on my Fitbit dashboard. As they are refusing to do anything about it despite the amount of times I have phoned them and “Chatted” with them I have given up trying to deal with them politely. From now on I will post this endlessly to let people know what a bunch of untrustworthy scumbags Fitbit are.
FitBit screwed me too. The are refusing to refund me anything for my fully functional FitBit Inoic that I sent to them on 3/19/2022.
Omg I’m not the only one I’ve been having same problem with getting my refund.
Outstanding video! Thank you.
You're welcome 😊
What Fibit models are with the 40% discount for you and 4 of you friends? Problem is have to buy all at the same time with a single checkout.
Tha k you so much for the info
You’re so welcome 😊
Hello! Do you have any information about skin irritations of fitbit ionic, because after the recall message I did a reset and now my watch works, but I am worried about the proper function of battery and skin problems. Thanks!
Will it better to get paypal or Google Play egift as an asian user? Should one make an individual account or a business account for this transaction?
I saw this on the news as well this morning and immediately went online to submit my request for a refund on the Ionic. Fitbit needs to recall the Fitbit Sense as the battery burns out as well. I have been fighting Fitbit about the Sense and all they offered me was 30% a new Fitbit purchase. I am done with Fitbit moving to Apple.
Yikes I was about to replace my Ionic with a Sense.😔
@@sherigarlockpianostudio4682 please don’t replace it with a Fitbit Sense.
Please look on CZcams and Google and read all the reviews and how people have complained about the Fitbit Sense going black. I have been complaining a few months after I received it for a bday gift November 2021, same year it came out. I have numerous emails complaining about my Fitbit Sense just going black. Just last month it went black and stayed black. Fitbit told me it was a battery issue and because I am out of warranty they offered me 30% off a new one as long as I return my the Fitbit Sense that went black. I checked with other members on the base who has a Fitbit Sense and all complained of the same issue. One person said they had purchased a new Fitbit Sense and returned the one that went black and once Fitbit received the one that went black they refunded this person their money. I am not dealing with Fitbit anymore. I even escalated my complaint forward all my emails different dates of my complaining about the Fitbit Sense going black and their response is out of warranty. If this is happening with many Fitbit Sense watches then the company needs to replace. Why would I purchase another one to experience the same issue.
Me, the same. I give up on Fitbit and switch to Apple watch s6 right now.
@@elvasli6343 I am excited to be switching over to the Apple Watch.
I did call and they said that packaging would be sent for a return. I guess I will just wait and see. Thank you for your response.
Thank you!
You’re welcome! 😊
My Fitbit says its a Model 504 on the back....not 503 does it qualify for the refund??
No. You have a Fitbit Versa, not Ionic.
Hello! Can I ask something? What’s the best product to replace my Ionic? Some say that Sense isn’t good for the price 😕
I ended up getting a versa 2 and im very happy with it. However it doesn't have the gps built in so you have to make sure your phone is on you when going for runs, etc.
@@masonr3508 Do you need your phone with you for exercise? I really just want to know my heart rate and calories burned will it show that or will it say I did nothing because my phone was at home?
@@jhowardsupporter No you don't need your phone for any of that it just won't tell you how far you ran unless you have your phone on you
@@masonr3508 Great.
Sent my fully functional Ionic watch into FitBit (in the special FitBit envelope) on 3/19. I confirmed with FitBit that it was received on 3/29. As of today (6/6/22) I still have NOT received my refund. I have called the special FitBit Inoic phone number, and each call I have made (four calls so far), I received a different reason why my refund is being delayed. I may need to engage the Better Business Bureau and the E-Commerce Complaint Line.
Have you been refunded as of today?
@@luxurytemplesceneluxtempsc567 As of today, 7/5/22, I still have not received my refund.
I know it's been quite a while but I was just wondering if you ever got your refund. I guess I wanted to know if it was even worth the trouble at this point. I fired up my Ionic after a year+ of non use. Charged it and it worked for one day. I figured it took it that long to figure out it wasn't supposed to work anymore. I just happened to stumble on to this recall because I was trying to figure out how to hard start it up again and stumbled on to this video. Thanks for the info
Do i put the watch in the return box or the watch without the original band?
What do your instructions say? I’m in the US and my instructions said not to include the bands or charger (so only the display section).
Thanks a lot bro I am India I heardes this and I saw your video thanks bro
Great video! I'm a fan of your work! Please, give me a advice: Fitbit Sense for $180 or Garmin Venu2 Plus for $449? I prefer smart features but I like sport features and long battery life. Thanks!
Can u pls update me if someone replied to this ty
If I had to choose, I’d say Garmin Venu 2 plus in your case.
@@wearablewhisperer thank you so much!
You’re so welcome! 😊
@@paulotrindade163 Did you get the Garmin yet?
They said within 3-6 weeks, for me it's been over 8 weeks and nothing. I've called up twice and it seems like a pretty unprofessional line... They claim that I will get an email with an update, or the payment soon. Nothing yet :/
Does anyone know if I can still get a refund, I just found mine recently
Yes... I got to know only today.. I called the customer care line and they said they will. Just need to register the device.
What if we no longer have the device? I had one awhile back but I can't find it to return. Thanks!
In the US, you have to physically return the device in order to get the refund. It may be different if you are in a different country.
I have 2 to return… one is linked to me and the other one worked but I reset everything on it and put it up for a spare and now it won’t turn back on, anyone think it will be a problem getting my refund for both?
Darryl don't expect any rebates.
How does the mastercard debit card refund works? Cos I received as a gift and the application didnt ask me for my credit card info as well?
I could be wrong, but I think the debit card is very similar to a gift card, just with a few limitations (you can’t make a purchase above the debit card amount, and you can’t use another debit or credit card in the same transaction at least at some stores). I plan to buy an actual gift card with the debit card (so I can use the full amount and use a second form of payment when needed).
@@wearablewhisperer Did this work for you? I tried to use the refund/debit card to buy a gift card from bestbuy and it got declined. I tried again at the apple store and also got declined. Do you know how I can use this gift card!?
i got a fitbit ionic a few years ago and never used it. still has the plastic on the face and back. since i never used it there is no email address associated with it. what would i do in this case?
You’ll have to contact the phone number listed for your country on the website linked in the description.
@@wearablewhisperer thanks
Registered for my refund 4th March. 6 weeks later and many calls, still nothing. Have not used the watch as I found a round brown mark where the battery was my wrist. Went to the doctor for testing
Same thing, nothing. Have you been refunded yet?
Still waiting ?
I don't want to send it back. I love the ionic and have only recently bought a new strap for it. The time and date is now wrong on it. Is there anyway to use the watch, set the time etc without using the app? The existing app will not sync to the watch.
Unfortunately, no.
There is possiblity to set time without app.. I am going to tell what I tried .. make sure ur ionic device charged above 30 % ..then wear ur device on ur hand .. go for exercise in that choose running or biking option ... Device look for gps to be connected ..if it s connected with ur current location .. then go back to ur home screen in ur device there u could find time set automatically.... Sometimes u need to run or move away some distance so it makes easier for device to detect gps and set time automatically.. it worked for me just give a try and tell me does it works?
wow thank you iwas looking up how it was holding up in2022 i had no idea there was a recall so i just filled out the form for it i wonder if the sense is any good
You’re welcome 😊 you can search my channel for a sense vs Versa 3 video. I also have reviews for both.
I bought the sense for my friend who was still using his 4 year old Ionic (and loved it), he really likes the new sense (although it took him a while to get used to the rounded face, he preferred the squared edges of the ionic). He said the sense was virtually the same as the Ionic but much easier to use (swipe and such) more responsive and a clearer brighter screen.
I live in Canada, I follwed all the steps for get my refund (Walmart egift card) and next I received an email where they mention fitbit is giving me 40% off on any fitbit smartwatch. I am a bit confused!... Will I get the refund anyways?
Yes bud this is a perk on top of the giftcard with $300 value. I am from canada as well. You need to recycle your ionic watch to approved location who lithium battery disposal like canadian tire
It is my understanding that you get the refund and discount both, yes (if available in your country, which in this case it is).
I got the reference number and it says it can't find reference number. Which is the step 2 of account verification before device disabling. Please help!
Sorry, you’ll need to contact the phone number for your country listed on the last faq on this page: help.fitbit.com/ionic
I have the same problem. I have phoned twice. The know they have a problem- that was yesterday & I am still waiting.
@@sheilachessman4432 you better register once again and make sure your address listed by the AI matches to your pincode. That's it. It's so simple.
@@JeshwanthShivaSai Thank you, I will try that.
@@JeshwanthShivaSai I have managed to claim. Thanks so much for your help.
I live in Australia and I got my Fitbit in 2019 from US by a friend who was visiting me. My friend paid US299 using his debit card and I paid around AU400 to him. Now, I have opted for "refund to Debit card". How does Fitbit provide the refund? Do they have my debit card details? Or will they refund the amount to my friend's debit card? Sorry if the questions sound silly.
Doesn’t sound silly at all, but I can’t answer that question. I’d recommend calling the support line for Australia (we don’t have that refund option in the US).
I was told they only refund to PayPal or Amazon.
I guess I will be getting a prepaid mastercard, but I don't know when! Fitbit removed my device and stopped syncing within a day of activating. Probably I will have to wait for 3 - 6 weeks.
Re: Refunds, I elected to get it via a virtual Visa card. They walked me through the process via email and I used it to buy a new FB Sense. I can use the balance at any store that accepts Visa. It was easy and straightforward, for me... For $3.00 you can get it on a plastic Visa card. No need as I plan on using it for online purchases.
@@russcondk ah, that's relieving. I called up their customer care and I was told that an email has already been sent to me on 8th April with a virtual card. I still haven't received that email! Their customer care service is terrible. :(
I have been asked to wait for few more weeks and see if I receive another email!
As of yesterday my iconic turned itself off. I was told that this would happen. I am still waiting for my money, which could be 3-6 was. It will be placed in my PayPal account. I hope
I cant turn my ionic on at all, it stopped working about a month ago. all the reset videos do not work. Do you know how can i get the refund if i cant turn it on to sync it to an account?
Has it ever been synced to one of your accounts? If so, then you should still be able to get the refund. It doesn’t have to currently be synced to your account, just at some point in the past. (I used to be a data scientist at Fitbit, so I know they have a historical record of all devices that were paired to your account).
@@wearablewhisperer Hello and thank you for your fast reply. It has been synced to my friends account (he only just gave it to me a few months ago when i got him a new Fitbit for Xmas) so its on his account but not active. However if it wont turn on will they still give the refund? and if so how do we do it without syncing it? Do we have to call them? I thought if it wasn't turning on they wouldn't bother giving you a refund? Thanks again.. Cheers
That’s a good question. I didn’t have to turn mine on to submit the refund request. And it isn’t currently synced to any account. Are you in the US? If so, try filling out the form, but you’ll need to know the email that your friend uses for his Fitbit account (the one that the ionic was paired to).
@@wearablewhisperer No Australia. Hmm. I am not sure why it is not showing on my account as i did use it for a few months. I might try giving them a call. Thanks heaps for your help : )
You’re welcome 😊
I’m from Canada. I’m getting conflicting messages. The E-mails sent to me about the recall say that we dispose of the Fitbit Ionic and than I hear we wait for packaging to send it back for the money back. Which one do we do? Also your 24 hour chat is ridiculous as I waited over an hour for anyone to chat even though it said they were ready. I finally gave up.
I am not Fitbit support, so I can’t say for sure. There are different methods of return depending on the country. In the US we have to physically return the device in packaging sent to us. In Canada it seems you have different instructions. I wouldn’t use the chat, go to help.Fitbit.com/ionic and expand the bottom question to see the list of phone numbers. Call the one listed for Canada.
So if we bought multiple after one died and then another stopped charging wonder if I can return all three?
yes keep filling up the refund form
Yes
How long it takes to receive refund after registration?
It depends on your country. I only know for the US it takes 3-6 weeks after they received your returned device.
When you get your 40% off code you're directed to their site thats setup for your discounts and you can get a new watch and like 4-5 bands for free. Keep adding accessories to your cart that should be $30 and they all day $0.
Thanks! Their system took 20mins to recognize my registration code but once entered. The deal is for 5 devices at 40% off and up five accessories for free. But if you only ordering one device then you get to pick the five accessories for the one device. Great deal!
@Sereina Sche Versa, Alta, Charge 5. You can pick up to 5
@Sereina Sche no problem!
What if it was given to you as a gift would you still get a refund?
I believe so, but I would call the support phone number to confirm
So now I'm ready to return my Fitbit sealed in the shipping box they sent. The return label doesn't have my name/address. How do they know it's my watch? Is my info contained in the ID, Event, or Seq# that's in the upper right of the label?
I’m sure they associated the tracking id to your registered refund account.
Did u returned ur device after receiving refund ?
@@VIKNESHANVR851996 No, it doesn't work that way. I'm following the instructions sent from the Fitbit recall process which are explained by @Wearable Whisperer in this video. My question was merely a technical one about identification from the shipping label. It was answered and I'll be shipping my device today and receiving my refund in a few weeks.
Ed Chipp...I had the exact question. Did you get the information? I ask because I have 2 Ionic watches. I sent one already but it made me uneasy because there is nothing linking the return box to me.
@@barbarafidler6893 I went ahead and shipped it last week, trusting it will be ok. I'll post again when I receive the refund. It would have been nice if they would have explained in their letter that my address information is included in the tracking number.
Wait so I'm basically from India and i had a doubt regarding this
So if i send my Fitbit for a refund then will i get the money back. Pls respond asap
You’ll have to go to help.fitbit.com/ionic and see what it says specifically for India. You can also call the India specific support line.
@@wearablewhisperer yes i tried calling but the number was unavailable
And also i think when i tried the refund page i was able to see an option for India hopefully i get my refund
Thanks 👍
You’re welcome 😊
I had my fitbit Icon for a few years and about a year after using it, I was unable to use it anymore because it was irritating my skin leaving marks. I thought it was me that was the problem and am glad to see they did a recall and it explains the symptoms I was having at the time. I had a charge 2, Icon, charge 4, and now the Sense. I only had it a few weeks and it is not bad for the price off of amazon
Recall has issues, call centers non responsive, 5 day speedy reply not happening. 1.7 million watches at 299.00 plus recall costs don they have deep enough pockets
How do they repossess the watch tho? Do they come to your house and take it?
Edit: do they also need the box too?
I’m in the United States and they sent me a flattened box via mail that has a printed shipping label on it. All I needed to return was the watch itself, no bands attached or anything else. It was very simple.
This sucks, I had an ionic... and it broke and was out of warranty.. so i threw it away...
Has anyone actually received their $299 credit? You got a choice of 3 different options I submitted mine on March 5 and have not gotten mine yet so just seeing if others have gotten one yet? Also sad to see the reviews about the sense as I used the 40% off code and bought the sense so now I am worried.
I received my $299 I opted for PayPal
It took a while to receive the $299 but I took pictures of my package label as well as received a return label when I took the package to the post office.
I received mine also (via prepaid Visa card). Took 5 weeks or so after they received my device.
@@wearablewhisperer Was this after the confirmation email they send you? My e-mail says the refund will be processed within 10 business days via PayPal (Which I have heard is faster). Is this not accurate?
I didn’t do PayPal so your experience may be different. I didn’t get any confirmation email, just an email with the code for my digital Visa card.
@@wearablewhisperer “Dear Valued Customer,
We received and processed your return and verified your device is one of the impacted devices. We’ll process your refund within the next 10 business days and send it to you by the method you selected during registration.”
I got this email (snippet of the actual one) on May 26th
Can I still get a refund if I got it as a gift and don’t have receipt
That’s a great question. Was it brand new? If it was new, I think it just had to have been paired to your Fitbit account. Fitbit isn’t asking for a receipt in the US at least. But if someone else used it first, then I’m not sure how Fitbit is handling those cases.
They don't ask for a receipt, just the email you've been using for the Ionic that they have on record. It could be gift, used or broken, only need your email on their record for verification then you return it in the provided box in the mail.
I bought one for about AU$495 in 2017. Stopped using it in 2020 or 2021 as it would not longer sync after an update. To try and get it to sync again I unpaired it and tried to repair it but it wouldn't work. Tried to put in for the recall but it said it wasn't paired to my account.
On Monday I am going to call the Fitbit recall number to try and see if they can process the refund without having to pair the device. If they say no, I will advise them that I plan on wearing the watch as a fashion accessory as the device is technically not recalled then.
However in Australia, consumer laws advise that if we have an issue with a product the retailer cannot refuse us and push us to the manufacturer, so if Fitbit says no I can always try the retailer.
Can you make another video how do the rest please
This has been painful for us. We want to buy a new fitbit with the discount. We fill out forms, we get discount codes, we get case numbers, we never get to the discount store, we call support and support can't confirm that they have received the watch we returned. they give us links and we refill out forms and get back to places we've been. So far no joy. Sadly the only part of this video I was interested in was at the end of the video and there I find out that the person that made the video has not actually proceeded to try to buy a replacement watch. Two suggestions: 1. do what you can to document the return. take a picture of the package going into the mail or in the extreme send the package registered. 2. Be prepared to just give up on purchasing a replacement watch. Fitbit is in disarray over this and you might be entering into time wasting chaos if you try to get a replacement Fitbit watch.
I had purchased a Fitbit Ionic a few years back & then I got an e-mail notice that they were being recalled due to a safety issue.
So I contacted Fitbit last October & they sent me a box with instructions on how to send to send it back to get a $299.00 refund. Mind you, I had paid over $300.00 for the unit but I went ahead & sent it back. That was in early November.
I got an e-mail in mid March telling me that the refund had been processed & I should be getting it within 10 business days. So far, I have received nothing. I was supposed to be getting a prepaid debit card back but nothing yet. Long story short, I got ripped off & I don't know how many other poor saps out there got ripped off too. I did everything I was supposed to do & after numerous phone calls to Fitbit's Ionic recall line now they tell me they can't find me in the system.
I own five other Fitbits & they are going out in tonight's garbage. I will spend the $800.00 on an Apple IWatch. At least I know I will get decent service out of them.
I had no idea this was even happening. Just filled out the registration for the moneyback from India. Dont know if they will actually get back
Had to set up a Payoneer account, and the money will come in 6-7 days apparently.
@@chinmaybehare Did you receive the refund? If yes how many days did it take inside Payoneer?
Did not get it yet. It’s been over a month. The only way to check status is a UK helpline number. And I can’t get through.
Still waiting for 299 refund its over a year still nothing
This was my favorite fitbit. i liked how it looked and it tracked well for me. dissapointed
Update: Just bought a deeply discounted Fitbit Sense, 3 free bands and 1-yr free Premium subscription. And its all basically free-with the $299 refund I'm getting. Total cost $191.93😊
I do wish the leather band was available for free, but I'll buy that later. In spite of my disappointment over not having onboard music storage, its still an overall good deal that I could not pass-up.
Great haul 😊
Hopefully you'll actually get that 299 refund.
@@Jokezfordayz I did, as expected. FYI only...
Have you been refined yet? I’m still waiting
except you never received a rebate, did you!?
I got my first Fitbit in 2015. I registered for the Fitbit Ionic recall on 4 March2022. I got multiple stories from the refund center. I finally got my refund at end of June 2022. Just 3 1/2 months to get refund. Lie to me, never Fitbit again!
Glad to know you got yours. I am sitting at the 8 week mark and have also been getting the run-around from their "refund center" (sounds like I woke them up when I called). At least your comment gives me some hope, thanks :)
7 months here no rebate
I still have not gotten my refund.sent in mine late March now it’s nov 11,2022 and nothing yet .I’ve called 5 times now and I’ve got nothing.
How long does it take to get the refund
For the US, Fitbit says 3-6 weeks after you complete the registration process (which may mean after they receive your returned device).
Is this still available?
If you have an Ionic, yes you can still submit it for a recall refund
@@wearablewhisperer thanks
You’re welcome 😊
Ha! I am still waiting for my refund 😂
I got two of mine 🤷♀️
$300million worth of refunds yikes
$500m actually, because an additional 700k were sold internationally
J'adore cette montre ,elle n'a pas une seul égratignure car toujours protéger, coque et bracelet en métal elle et toute neuve j'en ai plusieurs d'autres marques et de grandes marques mais c'est celle que je préfère et dire que c'est celle la que je dois renvoyer pfff sa me désole .
Good job! Are you interested in collaboration?
I got this watch for 180 so I can make £120
i hear they are not accepting these or are stonewalling consumers.
I returned two and had no issues.
Contacted Fitbit time and time again about the Ionic recall. “Your account doesn’t have an impacted device associated with it.” Yet they emailed me about my Ionic and it shows on my Fitbit dashboard. As they are refusing to do anything about it despite the amount of times I have phoned them and “Chatted” with them I have given up trying to deal with them politely. From now on I will post this endlessly to let people know what a bunch of untrustworthy scumbags Fitbit are.