Has My Opinion on Folding Phones Changed Since My Pixel Fold Cracked?
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- čas přidán 14. 05. 2024
- My Pixel Fold Didn't Make it a Year... You NEED to Get Insurance!
• My Pixel Fold Didn't M...
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First of all I would like to thank you for the content you provide us with. As I was watching your video it occurred to me that maybe the reason some of the inner screens have cracked is from people putting pressure on it to make it lay flat. I use my inner screen on a daily basis but it doesn't bother me that it doesn't open completely flat. This is just something to think about. Keep up the great work.
My Samsung fold 4 is like new still after 2yrs. I wouldn't use one without a case and i've dropped mine a few times. The only thing that happened was the stock screen saver bubbled on me after a year. I pulled it off and my phone is looking almost new after 2 years. Technical issues can happen or lemons on any type of phone. I'll never buy anything but folding phones going forward, love it.
After using foldables for so long now I cannot last more than a few days with a traditional phone anymore. I have the S24ultra and its sitting idle collecting dust while I use my Pixel fold.
My opinion is if they can’t help you with a basic warranty repair on a 1800 phone then you shouldn’t recommend the product because the company wont back their products. You shouldn’t need to buy additional insurance for a basic warranty fail.
I absolutely agree that you shouldn't need to do this. That being said, I don't recommend products to anyone. The most I'll do is describe what sort of person might be interested in a product. Typically, all I do is evaluate and explain. I go out of my way to not tell people what to buy. In this instance, all I'm saying is that if you're going to get one, you'd better get insurance.
Shane, at least in my case, you are absolutely innocent 😊 I started to buy almost every foldable device available on the Czech market and even from a grey market when it was not officially imported and I have experienced damages, but so far, not beyond the standard "bad luck" coming with any of electronic devices on the market... I do not rely on warranty at all, I try to claim if possible but not make decisions based on warranty... Please go on with the foldables👍
I guess i have been lucky. Have had Z Fold 3 thru 5 and not an issue. I do work in extreme environments and the Z Folds have been rock solid. Thanks Shane!
Well really neither should they have problems bud , by the sounds of it you don't keep them too long before buying a new one.
I mean , keeping a phone for a year is not really a test of longevity imo .
I reach over to my shelf next to the bed and type in Galaxy S8+ release date on my galaxy S8+ , that still is in pristine order , and never had a repair or even a battery , and according to google it was released in April 2017 now 7 years old , and although I don’t use it much these days , when it was my primary phone I absolutely used hell out of it , and back then as luck would have it , my PC died about the time the S8 was released , so I thought I would try dex on my S8+ as my home computer which I did for 1.5 years as well as it being my daily carry around , now that is longevity in a phone ,
I keep all my old phones , even my 2012 Galaxy note 2 was still working up until about 2 years ago , when it finally died , unlike my other old phones my old note 2 did have significant burn in on the display .
I have had a bunch of other phones , I only ever broke one , that was my Galaxy note 4 , it was about 3.5 years old and it came out of the phone holder and cart wheeled down the road for about 30 or 40 feet while I was on my bike , it died not long after , but it had taken 3.5 years of abuse and the last hard drop finally killed it .
That is still a fair service life to me .
Still have my nexus 6p , battery is dead , but other than that in pristine order , galaxy note 9 I still use for the S pen for jotting down designs and ideas and the occasional Yt video , 2018 vintage , it also is still in pristine order and runs like a beauty..
I understand people making allowances with the likely shorter life of the folds due to the extra utility of the big inner screen , but if you are a hard case for long life devices , folds are a hard sell imo.
Shane, I am still waiting to hear back from google, in the middle of the screen where the crease is there was a little bump under the screen. Very small but never cause any issue so I never paid attention to it.
4 months later that bump caused a damage to the screen and google said that it is not covered. Even though the damage is coming from the inside of the screen.
So frustrated.
Thanks for talking about this.
hate to hear that
Just sold my Z Fold 4 in Mint condition 256gb for 500gb with case and charger. Due to the fact that I can afford the phone now, but I can't afford the headaches down the road and honestly the surcharge of random things because "it's a fold".
Now on a S24+ and im loving life again! Super solid phone, long battery, great camera, and I never worr about the crease! Googles phone had my hopes up until your video and I looked into it and you're definitely not the first one 🙃 unfortunate.
Great live chat yesterday...shame no tech release but you suggested to that effect ..maybe you should do a live QnA for while so we can ask you questions lol .
Good video with a honest perspective on what happened. I don't think you are crazy, but I am more hesitant now regarding foldables. If these foldables continue to have screen failures, I wondered how high the insurance will balloon to?
Still a happy Surface duo 2 user and I still feel let down by Msft because my device will need to be replaced at one point and there will not be any Duo 3 or 4 released.
Same here
Same here 😏 I feel confirmed that I still want a double-glass screen and not a foldable one.
I was aware from the beginning about the risks of the inner screen might crack and this was why I was considering a Samsung because of their promise of a free screen change, but I really don't like Samsung and I don't like their fold, since I want a normal outer screen for normal day use.
I still wanted a foldable phones since those were the only ones that peaked my interest since all the other phones were basically the same with different quality of cameras and UI.
Google Pixel Fold wasn't released in Sweden plus it's their first foldable with everything that entails, so I wanted to wait a few generations before I bought a foldable from Google, but my next phone will probably be from them.
Oneplus Fold was based of Honor fold, so I was hopefull they had learnt some things from their sister company, so I bought one and luckily I have no cracks or whatever on it, I have a case on it since I have slippery fingers, the screen protector on the outside screen got removed by me having a case on it, so I will have to buy a new one, but I'm hopeful it'll last me a few more years.
But like I said, I'm well aware of the risks, even the fact that if something goes wrong, I can't go to the store and send it to be repaired here, but I still wanted one and bought Steve. I have no regrets whatsoever right now, 6 months later. I just wish there were more cases for it :P
With foldables, I have always purchased them direct from the manufacturer and paid the monthly extended warranty for them to include accidental damages as well mainly because I simply don't trust the manufacturer's to repair these devices with a standard warranty. So far, only had an issue with a Z-Fold 3 screen that went bad withing the second week and Sammy paid for is via UBreak I-Fix. At the moment though, I am back with a slab phone.
I appreciate the Member's stuff, keep up the good work!
I didn't know you worked in the automotive field , cool deal!
Pixel Fold was my first foldable, went with the extra insurance (Through AT&T) just because its still such a fresh product category for myself. I've dropped it like 5 times with a case on from a bout a 4-5 foot drop. So far so good!
I work at a prison, and we take up inmate's phones when they get checked in. Trust me when I say almost every single phone we take has cracks all over it. You may think I'm exaggerating, but no. It's literally 9 out of 10. And none of them are folding phones. The vast majority of the time, it's user error. Not always, but the vast majority. Most of the inmates admit that they don't take care of their phones or threw them out of anger. I've personally never had a cracked screen on a slab phone. And that's been like what, 12 plus years now. I know I'm not referring to foldables here. I'm just making a point that the phones that are supposed to be more durable I see cracked up all the time. More often than not, it's the user.
Absolutely. One drop on concrete with no case, and the phone is now riddled with cracks. I have no clue why people don't buy a case and screen protector. It's nuts. There was a girl who had an iPhone 14 Pro, dropped and cracked it, and then could only sell it for $300. I know with certain Chinese manufacturers, they actually include both a case and screen protector, which is fantastic. I think every smartphone should come with a clear case and screen protector.
With Surface Duo there were also defective parts aka usb port. no matter how careful you were, it would break at some random point.
Rocking Fold 3 for 2 years now, dropped it multiple times (without a case), never an issue, a few light scratches but nothing serious.
This gives me confidence that I don't have to "specially" handle it because it is foldable. I use it as any other phone it is actually more tanky than other phones that break the entire back glass on a single drop.
fold 4 since 2022 still roking like a charm.. lost count how many times fall.. using casing ( most impacts absorbed by the case) it is really personal eventho our beloved phone spoil it doesn't mean we don't like it.. sometimes it hurt to see, and some felt different.. just get same phone new one.. ❤
my fold died the overday too was fumming outer display on my fold just went green and flickering like mad then not long after that my phone died then the inner screen display died too
I will get another foldable soon, my Z fold 4's flex cable broke but i still loved it and would like to come back eventually.
Foldables are awesome. It sucks yours broke. My friend's Pixel Fold internal screen broke too but I won't trade my folding phone for a candy bar style phone ever again. I've been using foldables since the original Galaxy Fold.. currently on the Z Fold 5.
That same issue happened to mine. I called Google and they determined the issue was not caused by me and they replaced it with no charge. I am pleased.
Im sorry to hear about what happened to your Pixel Fold, that must have been EXTREMELY FRUSTRATING. For me I've had a good history with Foldables that I have owened so far: Samsung Fold 3, Surface Duo 2, OPPO Find N2, Pixel Fold, and now a Honor Magic V2 & Vivo X Fold 3 Pro. So out of all these the only issue I have had is with the Duo 2, which after purchasing the left screen stopped responding to touches after a few months. Of course if you buy a foldable, I would assume that the chances of it breaking/malfunctioning are higher than that of a normal candy bar phone. Like you said maybe its better to purchase insurance/extended care on your devices just to be safe. 📱📱🤳🤳♥️♥️♥️♥️
This is precisely why I pay monthly for Geeksquad insurance for my OnePlus Open, but the same could be applied to any phone insurance plan. I'm actually on my 2nd OPO but it was completely my fault, I dropped a somewhat hefty piece of metal directly onto the inner display by accident. I took it to my local Best Buy and it was shortly after it released so they didn't have the parts on-hand, so they simply had me reset my phone and collected it and gave me a Best Buy gift card for the full balance I paid for the phone. I ordered another one that day and had a replacement phone in 2 days, and all for no deductible. So yeah I'd say it's a must. If you're already willing to shell out $1700+ for a foldable phone, it's in your best interest to pay an extra $10-15 a month (or the flat yearly fee) to keep your device, that you know is inherently a bit more fragile and prone to defects than regular smartphones, covered.
Since my fod4 failed for the third time. It got me thinking about the reliability of foldables... not sure if I will be going solo with a fold phone.... maybe having a backup phone with it... still a pain
thanks for your great content!! i removed the screen protector on my google fold and havent had any issues yet!!
I tried to find some definitive answers about this, but I wonder if that's something they would try to deny your warranty over should something happen. Hopefully it doesn't either way.
@@scaryifliteral im curious to know if your factory screen protector cracked and not the actual screen?
The screen protector was intact, it was the screen underneath that was cracked.
@@scaryifliteral ok! I'm guessing mine is gonna crack eventually! I think it's gonna take a few more years before bendable screens get strong enough to last! Thanks for your response and your informative videos!!
Can you do a video on the best insurance company for foldable phones? Dealing with Samsung and their Care insurance turned into a nightmarish situation that eventually got resolved, but I too was surprised at how poorly the customer service was/is
I need to do further research on it before I can speak authoritatively about it.
hadnt had issues with my fold 4 for the past few years. Heavy duty protector on at all times (cause its a smartphone, not a nokia), take it out when running, both in heavy snowstorms and rain, dropped it in folded and unfolded form, and snap it closed like its an old school razor phone. Still pretty mint. Only exception is stock screen protecter for the inner screen bubbled, quite bad actually. Was iimpossible to ignore. Had to replace it. Majority of screen protectors for the fold are not highly rated on amazon so it was a guessing game to find a decent one
Technically it’s not a few years old , it’s not even two years old , as August 2022 was the release date …. Just saying .
lmao "hadn't had issues"....then goes on to explain that the "You must not remove, it could damage your phone" stock screen protector had to be replaced because of bubbling.
I was on the fence between the open and the s23 ultra and I went with the Open. I got a stellar deal too!
I just got the oneplus open and let's see how long it will last. I really love my first fold. I don't know if I can go back to the slab phone.
you does mint mobile work with OPO I had xinifty mobile and to my surprise it would not work with them. I would love to switch over to mint mobile. Im in the USA.
Works fine on Mint
My Pixel Fold and One Plus Open have both had the inner screen crack just opening the device. Also no damage sustained, kept in a case and well looked after.
I actually couldn't fault Google (in UK at least) as they sent me a new device with minimal fuss and I returned my broken one after transferring my data to the new one.
OnePlus want to examine the device first to decide whether it is covered under warranty or I have to pay for repair which is a less comfortable experience.
I loved my Galaxy fold 4 but after 4 failures of the inner screen I called it a day.😢
Mines one plus open ... !!! It's my first foldable and it's an Awesome phone !!.
it's a numbers game. with a few caviats. manufacturers quality build, iteration, research and the market size the manufacturer is targeting. eg. china, Asia and India..is the target for vivo & Xiaomi.. they'll probably sell more than google in US, i think volume and quality and trying to attract market share for premium phones will have a direct effect on what you get in your hand. Chinese social media can ravage a manufacturer. Whereas Google has a wider market of items, not just phones. it would be interesting to compare sales numbers of large foldable phones from Google, Samsung, and Chinese manufacturers. 👍
Wasn't the defect on the pixel 3 the fingerprint sensor? 🤔
Shane could you please please please, Show the pixel fold using Trading apps like Interactive brokers (trading options) , crypto trading, binance, bybit, trading view, or your preferred trading platform, some days ago I was about to buy the Oppo find N2 but I've always been a google pixel user but unfortunately Pixel fold is not available in my country so I decided to get the pixel 8 pro instead, but I'm still thinking if I should have gotten the Oppo find N2 instead, it was $754 with 16GB RAM 512GB ROM and it was foldable with the passport like form factor as the pixel fold.
If I used any of those apps I absolutely would.
@@scaryifliteral You could start using them :)
Traded in my ZFold5 for the S24 Ultra last week and so glad I did. Foldable phones just aren't worth it to me. The initial cost and added fragility don't get offset by the added features and functionality for me.
I had a Z Fold 3 since a month after it released with no issues other than the inner display screen protector peeling every 6-7 months. My Pixel Fold has been fine so far (2 months in though...). Nevertheless, while I worry about the inner display on my folding phones randomly cracking and so pay extra for insurance, I have no similar concerns with my S24 Ultra (and so no insurance on it).
I have had almost every single folding phone since the first Galaxy Fold (i even have the Royole Flexpai 2). I never had any issue so far and i'm really glad to be able to say that
I said this before and I’ll say it again , if you change phones every year , then that is really not a recommendation of fold phones longevity , it’s still basically new in my view , come back in 5 years or even 4 years and tell me your current same fold you have been constantly using is still kicking no problems with no repairs , not only will I be impressed , but I will buy one .
In my case I wanted to try a foldable phone but to me I am not sure it was worth the price. I use it more closed than I thought so I don't always take advantage of the bigger screen. I thought I would use it more open than I do.
Still so far so good with my OnePlus Open. No issues. I don't baby it and ive dropped it 3 times (closed with a case) and no problems. I had a ZFold3 and returned it after a week because I hated the outer display and was worried about durability of inner screen. I decided to try again with OnePlus and love it so far.
You did not drop it on the hinge, did you? The weak point of the OPO is the hinge. If you drop it on the hinge, there is a big chance that the inner screen gets damaged.
I have also the OPO. I also dropped it a couple of times with a case, on the back side. No problems. I dropped it once on the hinge and the inner screen was damaged. Luckily, Oneplus repaired it under warranty (but it took 5 weeks for the repair).
I liked my Samsung Fold 4 but I was always worried about using it and unfolding it hoping it didn't break. So I went back to a regular S model phone instead. I'd rather have the whole phone as a slab at the tablet size.
Its a shame your Pixel Fold broke. I cant say Im surprised because this type of thing happens a lot with folding phones and its why I need to buy protection for anything that has a folding display. We are not there yet with the tech to make it last but I hope we get there soon. I love my Oneplus open and Pixel fold and Z flip 5. All of them are great in their own way
My first Fold had the same issue with a crack in the screen. I reached out to Google and they did replace my device which was good news.
Pro tip for anyone is buy coverage above the warranty. Folds are able to handel a lot but those defects can hit anyone. When the oneplue open was being reviewed MKBHD had his scream slowly break while another youtuber dropped his off a bike onto concrete and it only got some dings.
Exactly
100% agree!! The two things I always say is (1) if they were really defective THAT often, it would be all over the news/CZcams - and it's not (2) if you buy a $2000 device with a foldable screen, get the insurance/protection plan.
Yep. The data just doesn't support a wild difference in failure rate. I think folds do fail more often, but it's not some massive, massive difference. We'd know.
Not meaning to be disagreeable ….. but I must , I must 😀, with respect , I think people that buy fold phones which are generally very expensive might be the type of consumer that replaces their phones for the newer bleeding edge tech much more often than the average moms and dads slab phone buyer , and reading through quite a few of the comment s , more often than not , it would appear fold buyers tend to update much quicker than the average slab phone buyer , so statistics on their robustness and longevity might still be difficult to get a real number .
I’m happy to be proven wrong though.
That could be the case, but it's hard to say for sure. No matter what, we're working off of partial data and making guesses.
I almost bought a pixel fold...im glad i didn't!!! I instead went on ebay and bought 4 galaxy fold 3's and got 2 of them back up to mint condition, then i sold one for what i payed for the 4 and now i have a free fold 3.
Mine did the same thing after 2 weeks of use. I went through hell trying to get Verizon or Google to replace it. This happened about 2 weeks after the phone launched.
Just curious, did you have insurance through Verizon?
@@scaryifliteral Yes I did BUT they wouldn’t cover it because it was supposed to be covered by the manufacturer the first 30 days after purchase.
Of all the foldables out there , the only foldable I can say has greatly improved in terms of durability, which is the Samsung Z Fold 5. They have addressed most of the reliability issues from the previous generations.
well I have seen a power users z fold 5 at 6 months old with a splitting screen and dead pixels , and maybe they still have improved , but personally still don’t think they are even close to half the life of a good slab phone service life , that’s just my opinion though.
My first foldable was a Z Fold 4 and almost exactly a year after I got it the inner screen started to come off at the hinge. I took it to a repair shop as I had Samsung Care and the employee told me that it was actually the inner "screen protector" separating and to pretty much plan on my foldable having a critical issue about once a year as that was standard for the customers he sees. He said it was so common Samsung offers one free screen replacement with every Z Fold, but they don't advertise that of course.
Insurance is necessary, Samsung gave me a new phone but if i had to do this once a year I would probably save $600 and get a brick phone.
Spoiler I got a Pixel 8 and I hate it
If it serves as consolation, my OnePlus Open lasted a full 4 days as the left inside screen turned greenish rendering the phone unusable. Be careful when removing the protective case. I will wait for the Pixel Fold 2.
Your pain does not bring me happiness 😂
My view on foldable has not changed. I've had non foldable devices suddenly break. I buy from mfg. I buy the insurance. I have never had an issue with redeeming a replacement. I will buy the fold2. I will buy the some folks device if it ever occur. I agree on the warrenty.
I feel like the lesson here is less about foldables so much as it is about manufacturer support of foldables. It is unacceptable for Samsung, Google or OnePlus to be anything but supportive of people that paid a lot of money for their respective devices.
This is my feeling as well
I think when Apple comes out with a foldable it will be mainstream as you wont be "cool" without it and then most people will go foldable. Just like with smartwatches, earbuds etc. If Apple does it it becomes main stream. My 2 cents
There are risks to having any modern-day technology. It doesn't matter what the product is, there just seems to be a lack of durability and the situation is getting worse.
You went the wrong way about foldables after the Surface Duo 2! I was still on my Duo 2 until a month ago. I will never buy a new phone until my old one breaks after seeing your experiences. Its all about software now anyway. There was no reason ever to abandon the Duo 2.
There are myriad reasons to leave the Surface Duo 2, they just may not apply to you. They do however apply to me lol.
My fold 3 has started cracking still working almost a full crack
😬
@scaryifliteral I'm guessing I've got a month or so I'm noticing the Crack getting bigger with each open
Google are cheaply made phones. The Tensor is a horrible processor. No HDMI out is horrible. The software is not as good as samsung. Yes, I replaced my fold 4 with the pixel fold because of the form factor. Google's customers service is HORRIBE. I will not buy another google phone. I will be going back to the galaxy fold. I say all that about the pixel fold because it is my daily, not just to talk crap.
So Samsung is cheap material too? I mean Google phones are 75% Samsung parts...
@@megamegaOit's not great logic. Samsung has some equally terrible warranty coverage. Samsung constantly weasels their way out of covering any repair.
@@rushfortacos I agree I was just mentioning Mattew cus he seems like his ragebaiting, which I guess I fell for it tbh...but still lmfao
I had same exact story except it is was Samsung Fold 3&4 the defective phones which had way poor battery life and cracked screen. Pixel Fold still going strong.
As someone who has had a Samsung for probably the last ten years before getting a Pixel 8 Pro, Hard disagree with Samsung having better software.
Google service is nightmare fuel. The stupid thing is, I'm still attracted to Pixel's - it's like an abusive relationship.
I have a samsung care. Their customer service is just trash. Call the samsung care told me it was a warranty repair... call samsung O_o. Call Samsung claim line they divert me to samsung care. Just a horrible experience. If ur samsung u should service my device regardless if it is an insurance claim or warranty claim
Interesting. You'd think Samsung care would be a better option..
I don't have any problem with my motorola razr fold since 2022, still great
No other Fold will fit in your jeans back pocket perfectly without protruding. Pixel Fold Usage is optimal. Reliability is probably like others. I do not believe Samsung would have lasted longer as my Samsung Fold cracked.
truly folding devices the way that they are currently making is never going to work. similar to the Microsoft duo is what they will have to create in order for that to work.
As I see it, the Pixel has a better failure rate than the Z4. The Open has a worse failure rate than all of them, but I don't think the pixel and Open sold 50k combined. Also, both phones aren't even a year old so we're still judging this within a certain time frame and we can't compare them to prior generation(s) like we can with the Z. What will happen beyond a year is anybody's guess.
BTW, Samsung is offering Samsung Care+ for anyone with a Z5 or S24 until June 30.
If you fold something enough times it will break. It is that reason why I don't trust a folding screen not to break. I'll stick with dual screen phones for now.
But, it's supposed to be more than 200,000 times lol. If they test it to survive that and it doesn't, I'm calling that defective.
Dual screen Duo is just too wide. Not convenient at all.
@@Maxx134a I don't care for the Galaxy Fold because it's too tall and narrow when folded and not wide enough when it's open. The pixel fold has a similar aspect ratio as the Duo but I think it's a bit smaller than the Duo.
Rather than defects there is an inherent risk of breaking anything that is flexed over and over. Regardless of the durability of the rest of the phone. Especially when it flexes as much as these phones are expected to do and when it's not a material that is especially resilient to that level of stress. Get the insurance.
These devices are tested to 200,000+ folds when one fails well before that mark that's a defective phone.
@@scaryifliteralI don ’t know that I would be so trusting of that figure , they test them in a lab in controlled conditions, I could be wrong though.
Bring back Duo. Not just Microsoft, anyone.
Still to expensive for me to justify that price.. maybe 1 day.
My job weren't talking about phones, there would definitely be no way I could actually justify the expense.. I just like it 😂
You convinced me never buy a Google pixel phone Thanks for the heads up
Just be aware this isn't something only Google does. Samsung and OnePlus can, will and do often do the same things.
😱
Samsung is on their 5th gen ,I can only trust the one with more experience
If I am going foldable, it will be a Samsung. Soured on Google after what I am seeing.
I get why my story would sour people on Google, but as I've said several times, don't let this convince you that Google is in some way special. Samsung and OnePlus are doing the exact same things to people. You'll see many such stories in my comment section alone. No matter who you go with, don't trust the warranty.
what if folding is a doomsday clock that starts ticking so that you need to replace your device during a year when you’d planned to skip phone upgrades. what if folding is a criminally ill intent being hyped by brand evangelists and their friends.
‘mobile phones are boring now!’ oh my god, is reliability lame now? is durability cringe?
If you're implying that folding phones break intentionally to force users to buy another one, that would be a really bad tactic for OEMs to implement. It's much easier to just release new shiny toys with new features you won't get and if you do that, you inject far less ill will towards the brand. It can be justified. People won't keep buying a phone that physically fails for very long. You won't get the repeat customer that this hinges on.
Before I buy another folding phone I will wait for Apple to make one
When they do, they'll be using screens from Samsung just like everyone else. Just something to ponder.
LOL
Never buy OnePlus Open from OnePlus website. Always buy from a third party like Amazon or Best Buy(If in US).
The reason is because the warranty services and customer support for OnePlus is in India. So as helpful as they are, the whole company is just trash.
OnePlus service reps are great. The company and the services are bad.