Video

Please share when email arrives then update existing ticket in SharePoint

Great development! Any way to create Tickets numbers and follow from that?

excellent tutorial.. i was able to re-create this in my office.. the only problem i am having now is, when a ticket / task is assigned to a user and the user change the status to "In Progress" the item or task disappears from the user's "my tasks" view.......

Excellent work mate, This is going to save a lot of cost small businesses and teams.

Assigning task to related task is flow is not working please share video for this

How Calculate SLA within business hour, please share the flow

i have tried several times, using a shared mailbox an also a regular mailbox.. the first flow "when new email arrives" check good in 0.5 second. but the second one "export email" never works.. :(

Should have but did not work for me at all

I got this warning message that hinders the flow: Power Automate Approvals has not been installed for this environment. Run this approval flow to initiate provisioning. Please help!

I am trying to create a form submission system at work where job request forms are sent in via sharepoint and an automated response will send the submitter a queue number letting them know where they are in line for completion of the job based on how many other forms are to be completed before them. Can you assist me with this?

Amazing job. Is there a way to display the body of the email when opening a ticket as opposed to having to click on the email attachment?

how to create a shared calendar

in the email notification there are no details on what the leave request dates are, so you couldn't really approve or reject without having this information first ?

I like this and it is part of my learning process. Thank you very much. :)

@SharePointPro Hi there, Can anyone help? I am setting up using a shared mailbox, but when I do the testing it shows error message "REST API is not yet supported for this mailbox."

have a license to use only this feature?

is there a way to have an approval flow just as you described but have each person requesting go to a separate sharepoint calendar?

Thank you for this! How do you ensure that the Calendar only shows Approved requests?

Don´t have a lower license to use only this feature on your site? cos i will use only this feature, to clean those all versions of files?

So im guessing we can use power apps to create the front end form?

good tutorial, however mine doesnot work well like yours even when i follow it to the letter...

This is great! Thanks for sharing mate, will be very helpful for our small organization:)

Requested by and pending response is the same user. Requested by should be the staff and the pending response should be the manager

is the educational version of share point enough?

This has been very helpful but power automate has changed in display so I am at a standstill in the creating flows

Hi there, thank your for this video! I would like to know how I can display in detail the dates and days for which they are applying for leave in the email that is sent to the manager for approval.

Mate, that was the sh_ttiest tutorial I've ever watched. Slow down next time, I had to play is at .25 speed and even then I had to keep backing up.

Thanks for the helpful video! I followed the steps but when I create "Create item" action I get this (Your flow was saved, but with a warning: Your flow may have a circular loop Actions in this flow may result in an infinite trigger loop. Please ensure you add appropriate conditional checks to prevent this flow from triggering itself.) Any idia why?

Hi Michael, how do I set the automation part for shared calendar in outlook? Thank you

I'm getting a error message when trying to "Create Email Ticket When Email Arrives" automate workflow. The error message reads "Invalid Connection". Do I need a SharePoint Pro in order to create an automate workflow for email

@4:39 Im not getting the ID option. I only get something about attachement size. Can someone please let me know what I missed. Thanks in advance

Can you create a leave request with times>

Hi Mate, what is the office 365 user connection being used here? when pooulating the original Mailbox address the shared mailbox is not showing TIA :)

I am having trouble attaching the email. I followed the steps but all I get is a blank email.

how do you keep a comment log to document events and communication?

How about the date completed mine is not updating automatically - do I need to manually add a date for Date Completed? Thanks in advance.

Good day sir. I am attempting to follow your very informative steps and I am near the end and am having a bit of trouble with the section on adding the calendar. I cannot seem to get the same type of fields list you draw up once you enter your list name. I just get the following message: The dynamic operation request to API 'sharepoint online' operation 'GetTable' failed with status code 'NotFound'. This may indicate invalid input parameters. Error response: { "status": 404, "message": "List not found clientRequestId: 553f4a52-ff03-459e-b8b3-8b65ff8fdce3 service RequestId: 553f4a52-ff03-459e-b8b3-8b65ff8fdce3" } I can select my "list" however it will not take once I add the word Calendar. Can you help me please?

How to add an attachment from the received to the same row of SharePoint list.

Thanks for the great tutorial! I have also checked the blog post on filtering for replies to existing tickets but can not seem to get the flow to work. It errors on the Get-Items section with BadRequest. The error as follows: The expression "Status ne ‘Completed’ and Status ne 'Existing Task' and substringof('SP Ticket test 05',Title) and Id ne 100" is not valid. Creating query failed." If I understand this correct it checks for Status not equal to Completed and not equal to Existing Task. The ticket subject was "SP Ticket test 05" and I assume the Id returned as 100 was the one that was created as the reply, since it changed with every test. I'm no sure what I am missing here.

Hi Michael, is ther posibility to configare escaltion too with MS flow and Sharepoint ticketing system.

Great video! Question, what step would you add so that new tickets are not opened when client replies to the same email. We reply to the client on Outlook and dont want duplicate tickets when they reply back.

Is there a slower step by step

Big Thanks ! i would like to know how you manage when you receive a response to an existing "open ticket" ?

This was super helpful! I followed the steps carefully and it worked perfectly.

Thank you for this guide. This helped me get started and I have added many more workflows in Power Automate.

is there any other way to avoid these infinite loops without this user creation option? I'm supporting a client where that isn't an option to create a user account just for this.

Email attachement does not contain any data when we run this code.. please help

I cannot find the last part of calendar, it's not showing in my flow creation. Please help

Hi. The runtime value "date2023-08-23" to be converted doesn't have the expected formate "String/date"... I followed each step and it is showing this. How can I fix this?