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mypurewater.com/shop/lumen-cleaner-descaler-single/ It is a powder descaler.

Hello! Accidents happen. Thankfully since the machine is made of 304 grade stainless steel, you'll be able to wipe down any surface areas that have had condensation on them and be good to go. If you would like 100% clarification on the buildup you are describing, you can send photos of the area to info@pureandsecure.com If the scale you are describing is light or chalky in appearance, yes, you can do the 50/50 vinegar water mix to do an overnight soak on the parts in question.

If there are issues with sealing the lid, it could be the gasket wearing down, the fill stud not holding the crossbar as it should, or the threading on the knob stem wearing down. If you could take a photo of the lid and send it to us at info@pureandsecure.com we can do more effective troubleshooting.

Not a problem at all. It's high temp rated silicone tubing that is inert at the temps encountered during distillation. Here are our third party test results that were done after using the distiller in it's full capacity (including going through the .5" of silicone tubing; mypurewater.com/wp-content/uploads/LabTestingBrochure2022v7.pdf

Hopefully this response is equally satisfactory to you based on your multiple inquiries on our videos.

Yeah, funny how they didn't show the inside at all, it doesn't inspire confidence.

​@@CinHalCedHerChance And, because of that reason, I won't be buying one. After I retired from the Military, I became a plumber by trade. I'll fix up a crude electric hotplate Still and make my own distilled water for my CPAP machine! Might just make something else, too! 😜Thanks for your comment! 👍🏼

It is food grade silicone rated well above normal plastics temperatures that can result in potential leaching. All of our testing results can be reviewed here: mypurewater.com/wp-content/uploads/LabTestingBrochure2022v7.pdf All this testing has been after the water has gone through the distillation cycle in the units. (this includes going through the 3/4" section of silicone tubing you're concerned about). Not a poor choice at all. It is rather good one. If you are at all concerned, please get your distiller's resultant water tested, or take your distiller into a local water testing plant/company and make sure they are running the distiller according to manufacturer directions and let us know what their results are so we can compare and contrast to what we've gotten so far.

dont use the plastic seal that comes w the jar since water comes out of distiller warm and fumes/heat will heat up the plastic that then leeches into the water/jar ...

Try unplugging the power cord from the rear of the distiller and laying the entire distiller on it's back. Sometimes during shipment, the boiling tank can shift and the padding can wedge in the door latch. By laying the entire machine on it's back side the tank will shift back into position, allowing you to open the door.

Just had the exact same issue. If the screws are over tightened, the electric plug does not connect properly. Loosen each screw a half a turn and it will resume heating.

It's a milk cloth fabric with bituminous coal inside.

Which distiller do you have? How recently have you descaled/cleaned the distiller? How recently have you changed the filter? How full do you fill the boiling chamber when you run a cycle? These are all things that can contribute to your distiller producing water of that concentration.

We do, if you contact us via e-mail we can provide you with proper shipping quotes: info@mypurewater.com we do also have a distributor in Ireland you can contact at: info@pureirishwater.eu

Hello, please check your e-mail for a troubleshooting guide from our technical team.

Here's a more current video explaining the operation a bit more: czcams.com/video/DWAIoUeUBUA/video.html But to answer your question; you put 1 gallon into the boiling tank and the machine will produce .8 gallons (3L) of water by the end of it's cycle. There is leftover water containing the concentrated contaminants that ensures the heating element doesn't over heat and potentially vaporize said contaminants.

Here are our third party test results showing what we know for sure distillation will remove: mypurewater.com/home-products/pure-water-lab-results/ As you'll see, Lead and Fluoride both have a >99.9% successful removal rate.

It is for the most part a get what you pay for scenario. On average, based on your kwh charge from your power company, you can expect a gallon of distilled water to run anywhere from $0.20-$0.50

The VOCs that the distiller vents off it in no greater concentration than if you were to bring a pot of water to boil on the stove/in the microwave, make a pot of coffee, or take a hot steaming shower. It doesn't require any additional ventilation than what a typical living space would have.

Our goal is to provide you with the pure water you need. Anything you do after distillation should be discussed with a health care provider.

mypurewater.com/blog/2022/11/16/is-distilled-water-dead-water/

Hello, so sorry to hear about your distiller not turning on. If you could give us a call at 402-467-9300 any of our techs can help troubleshoot.

Hello, if you could give us a call at (402)-467-9300 any of our techs will be able to assist on troubleshooting your distiller.

I can relate to this. 2 weeks ago i started drinking distilled water first time ever. I became so sick you can't imagine. I stopped for 2 days, symptoms went away, drank again and felt so horrible. I couldn't believe it at first but I asked about this in Water Distillers FB group and there was many ppl who was sick after drinking it. I don't know the exact mechanism yet, but it surely starts a strong detox reaction at least in my body. Good for those who don't get any symptoms from drinking it.

Good point. It is only necessary to fill the tank to the level where the scale is developing.

The filters will need replaced roughly every 3-6 months. In your case, the first thing I would recommend trying is to rehydrate and massage the filter in some distilled water. This can help restructure the charcoal in the filter and allow the water to flow through it once more. As the carbon settles, the finer particulates of the carbon can settle to the bottom of the filter and block the drain holes of the filter tray enough to cause the overflow you are getting. We have a video going over the filter preparation here as well: czcams.com/video/Z2mxXckBjZI/video.html&t

We don't yet but we are working on it. What questions do you have? We've got basic instructions on page 15 of the owner's manual: mypurewater.com/wp-content/uploads/Mega-Classic-Manual-single-page-view.pdf

Thank you for your input. We will increase the verbiage in the next edition of the manual.

Hello, one of our customer service reps is reaching out to you via e-mail regarding the filter. It is not a normal occurrence. Yes, you can refrigerate the jars of water.

Could you please let everyone know what you found out about the smell! Because my replacement filter I noticed the same thing, unlike the one that came with the machine! And thank you for letting me know about why mine was over flowing!

Double check the bottom screw on the controller/heating element connection on the rear of the boiling tank. If that is discolored at all, that would be an indicator of the connection either loosening or building up with scale. One thing to try would be to try tightening that connection each time you descale. Due to the constant insertion and removal of the tank on top of the thermal swing throughout the distillation cycle, that connection can slowly loosen over time which can cause a loss in production as well as potentially short out the heating element/controller prematurely.

The filter (bituminous coal) acts as a final catch for any VOCs that may try to hitch a ride through the distillation cycle. It also acts as a 'taste polisher' adding carbon to the distilled water to bring it closer to a 7 PH level.

You can. The filter acts as a final catch for any VOCs that may try to hitch a ride through the distillation cycle. It also acts as a 'taste polisher' adding carbon to the distilled water to bring it closer to a 7 PH level.

what is in that filter?@@PureWaterDistillers

@@SuperHowyalikemenow Activated Bituminous Coal

Every machine is tested before shipment and we have a handy video showing how to replace the o-rings here: czcams.com/video/zNAXHUVFQTk/video.html Thanks for reaching out with your thoughts!

@@PureWaterDistillers Yeah, I've tried to utilize your "handy" video,...AND you are correct! You need about 4 hands with 10 fingers each to accomplish said O ring replacement! Oh and BTW, if you tested the unit that Courtney sent me as a "demonstrator" model then. whomever tested was either blind or dumb or both!

@@marcob.7801 Send in some photos of the issues you're experiencing. Include photos of the o-ring, the steam tube, and the serial number to info@pureandsecure.com and we can help do troubleshooting on whatever issues you're having. We've shipped thousands of this model over the past 20 years with relatively few issues that we couldn't solve with anyone willing to reach out in a civil manner.

@@PureWaterDistillersas a business owner I love how you respond to rude people attempting to insult the company and product. Great responses that I can learn from !

Either our Lumen product (Sulfamic and Citric Acid mix) or you can use a 50/50 mix of Vinegar and hot water to soak the boiling tank as well.

Having run it a couple of times again, are you still getting the speedy results? That is a bit quick for this model of distiller. Are you using a standard 120 volt outlet to power the distiller?

@@PureWaterDistillers I just made a batch of distilled water in 4 and a half hours. Yes, it's plugged into a standard 120 volt outlet. This is the 11th time I've made distilled water with it, not counting the first batch which was used to water my tomato plants.

If you boil all the water off, you run the risk of having the element/heat source spiking in temperature and potentially vaporizing any number of the contaminants you're wanting out of the source water. Our distillers are designed to never boil dry and will always retain enough water in the boiling chambers to cover the heating elements at the end of the cycle to ensure there is no over-heating/cross contamination.

Not at all! As long as you are getting your full production of 3L per cycle nothing should be wrong with the distiller. The lack of scale build up is an indicator that you don't have a lot of heavy minerals in your source water to begin with. If you have a softener system/whole house filtration, you may be get 2-3 months before you start seeing any significant scale buildup.

Simple Wrench or Socket will likely work the best for you.

@@PureWaterDistillers thank you!!!!! btw is the timer when it goes bad, does it cause the switch to not turn on the distiller?

@@onehungrypanda316 Yes, when the timers fail, they typically fail with the result of not getting any power through to the fan/heating element. Rarely do the switches themselves go bad.