Video

Most control panels operate typically with 3 to 4 floats, but some may use 2 or 5 floats though this is less common. In some cases additional function may be needed like Redundant Off or second High Alarm circuit which may use up to 5 floats in some applications but are not limited to that in custom panel situations. Please see the Demand Dose and Time Dose video links below that cover how most of our catalog product operate. If you would like further information, please call our tech support team at 1-888-342-5753. Deman Dose Theory of Operation: czcams.com/video/BAhVxI4s20c/video.html Timed Dose Theory of Operation: czcams.com/video/bv8Xx5gctOA/video.html

Yes, you can extend the wire from the float to the alarm. This is a low voltage low current circuit on the Tank Alert AB and using 18 AWG wiring you could run up to 500 feet one way. You could use either UF or a run through conduit which would make it serviceable in the future if additional wiring is needed between the two points. If conduit is used we recommend sealing the conduit to prevent sewer gas and moisture damaging your wire splices and escaping from the tank. If you need further assistance, please contact our tech support at 888-342-5753.

There are a couple things that could cause the issue you described, one of which being the unit losing power to that circuit. It would be best to call our Tech Support team at 1-888-342-5753 so they can assist you in more detail.

Comuníquese con nuestro equipo de soporte técnico para obtener más información al 1-800-746-6287.

The horn on the Tank Alert AB alarms around 87 decibels which is incredibly loud if you are in front of the unit. You could check the time stamp of this video at 4:22 to hear the unit alarm but please note that in person will likely sound different. For troubleshooting you could unplug the unit for 5 seconds then plug it back in. With the power restored, try hitting the test button on the front of the unit. If the horn sounds, then you may have an issue with your alarm float circuit. If the horn does not sound, that would indicate that the horn has exhausted its lifespan and the Tank Alert AB would need to be replaced. If you would like to talk to our tech support team you can give them a call at 1-888-342-5753 ext. 2. Thank you.

No problem, glad we could help!

Hi Patrick! We've got the Xpert Alert RF now, which lets you put a module in an outdoors panel that communicates wirelessly with the Xpert Alert WiFi indoors. That might be an option! You can call our tech support team for application-specific ideas at 800-746-6287.

You can silence the alarm, then please call your local septic installer or plumber to have the system inspected. They can find the cause of the alarm condition and correct the issue.

@@sjerhombus I’m on it thanks. Must be the rain from last night since the septic is fairly new

I don't believe we have any videos like you're describing, sorry! If you have a question about any of our products, you can call tech support at 800-746-6287.

@@sjerhombus Thanks for reply

Hi sntemp! In the industry, many installers will use a spare piece of pipe or stainless-steel chain with an anchor mounted to the top tank or the discharge line that a person could attach the float to. This method allows easier maintenance when servicing the system. However, we recommend that you contact your septic installer for safety and system integrity.

@@sjerhombus thanks, I went with the stainless chain method. After about 10 days I checked the tank and it is working HOWEVER that stainless chain turned brown with some sort of spores on it really quick. I’m shocked how quickly that chain turned in just 10 days.

@@sntemp Apologies, we didn't discuss the rating of stainless steel. A build up of deposits or corrosion can form on just about any material that is introduced into a septic tank due to the harsh environment and vast chemical makeup. You will want to confirm that you have 316 rated stainless steel or better, as 316 stainless contains molybdenum, which drastically enhances corrosion resistance compared to 304 rated stainless steel and greatly increase the lifespan of the chain. It's a bit complicated, but we hope this helps!

Hello! Please call our tech support team at 800-746-6287 and they can assist you with finding the correct switch!

Hi Hector! For a single-phase Model 122 duplex panel, the board will need 120V incoming power aside from those used for the pumps. For a three-phase Model 322 duplex panel, the incoming power for the board is provided by a step-down transformer built-in to the panel. If you'd like to discuss further, you can call our Tech Support team at 1-800-746-6287!

Hi Ben! Please reach out to our Canadian sales rep Pino at pino.alonzi@sjeinc.com!

Thanks, Sohail! Glad you found it useful!

Hi E V! Please contact our toll-free tech support number at 800-746-6287 and one of our techs can help you! They're available 7 a.m. - 6 p.m. CST.

Hi, Mike! You should contact our tech support team at 800-746-6287 and they can help you troubleshoot this problem!

Glad you like it!

Hi! Please contact our Tech Support team for assistance with this issue! For product technical support: 800-746-6287 techsupport@sjeinc.com

Hello, sorry to hear you're having problems! Please call our tech support team at 800-746-6287 and they will help you finish this installation.

@@sjerhombus I've been dealing with the same issue and the email response is that the server is down and being worked on. I've had the device for over a month and haven't been able to use it yet. Frustrating.

@@peterwick902 Hi Peter! I brought this up to our IT team and they were able to fix this particular problem. Please give it another try! If it still isn't working, please call our tech support team at 800-746-6287 and they'll help you with setup.

You're welcome, we're glad you find it useful!

Hello Dennis, we are sorry to hear that you aren't finding the information you need. Thank you for your feedback about our website--we will take this into account! Have you tried calling our customer service team at 1-888-342-5753? They will do their best to assist you.

I finally installed an SJE Rhombus 1221W114H6A10E17A for two Zoeller N267-G pumps. The kind of information I was looking for was compatible products that would take information from the controller and feed it to my cell phone through the office WiFi router over the internet. The kind of information I was hoping to get over the phone would be more specific than just an alarm indicating something (non-specific) is wrong with the system. There is a circuit available from this controller that uses either NC or NO contacts to send a signal out to some 'gateway' component, but identifying what "gateway components" are readily available to integrate into this particular system controller is somewhat hard to find or obtain - when it should not be if the sale of other ancillary products is desired. I actually expect this setup to be very reliable and last longer than I'll be around over the next 10-15 years, needing no cell phone monitoring, but it would still be a nice feature to set it up further for cell notifications even if it were only for a non-specific alarm situation. Having temperature sensors in the vaccine refrigerator, water and humidity sensors in the basement that send current status and alarm situations, if set points are exceeded, over the internet to my cell phone, using IoT technology just makes life a lot more easier to cope with in real time. They are all just 'entropy' alarms, in my opinion, until we all reach absolute zero K.