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Of course, no problem man!

Sure, I can do a video on tools. Thanks for the feedback!

Got a really good video planned on squads in the next few days! Might be the best video on this channel yet, and best video on Squads out there, be on the look out for it!!

Of course, thanks for watching!

@@theibrahimmunir 🤣I have my flow set up to send emailed reports instead of going to google sheets and I'm getting like 60 duplicate emails per call....any idea why?

@@mikefetherling Lol that's strange -- the best that I can think of is that maybe somehow your automation is iterating 60 times instead of sleeping 60 seconds? Double check the sleep module. If that's not the issue, you can always email me at ibrahim@shadow-ai.co with more details/pictures if you'd like since it might be a little bit hard to pinpoint the exact issue without a closer look

@@theibrahimmunir Thanks so much for your reply! I think I had too many items selected under Server Messages in the Vapi Dashboard. I had function calls, hang, and status update selected which I think kept creating new messages. Going back and closely following what you did solved it.

@@mikefetherling No problem! Feel free to reach out if you have any more questions.

Thanks for watching!!

Hey Wilco, yes that can be added in. There are different ways to implement this, but the way I would go about doing this is building a transient assistant. Transient assistants allow you to fetch data on a customer “on the fly”, so depending on the phone number that calls the assistant, you can change the prompt accordingly. For your case, I would create the transient assistant which would look at each phone number calling. If that phone number/person exists in your Airtable database, you can have VAPI get the pincode, security question and answer (all 3 of these values can be separate columns in Airtable) all at once and then puts it into the prompt. Now, when the assistant is on the call, it’ll know everything it needs to know about the customer. It won’t need to make extra function calls mid-call because it will have everything done before it even starts the call. Another way could be a static assistant, like in this video, and it just looks up the values/columns during the call using custom functions. However I wouldn’t recommend this since it could increase the latency in responses and the behavior may or may not be consistent (probably have to experiment with the prompt). I do have a video on transient assistants, if you’re interested (I used Google Sheets in that video but it can easily be adjusted for Airtable). Let me know if you have any other questions!

@@theibrahimmunir Thank you very much . I will check out your vid about transient assistants

@@FrankHaarman Of course, no problem! One thing I forgot to add is that transient assistant video is for outbound, so if you want to make an inbound transient assistant, still the same mostly with a couple changes. Might upload a video on that soon if there’s some demand for it

Thanks for the support!

Thanks! Let me know if there's any topic you'd like to see in other videos

100%, appreciate the support man

Thanks! Let me know if there's any topics you'd like to see me cover for other videos

Sounds like an authentication issue possibly since it mentions JWT. If you can confirm that header is correct -- "Authorization" for the header name and then "Bearer [PRIVATE_API_KEY here without brackets]" for the value. Let me know if that helps. If it doesn't, it might help to send the entire request or picture of what you're doing if you're comfortable doing so to help figure out the issue. Either pasting it here after removing sensitive information or you could also email me at ibrahim@shadow-ai.co and I could take a look on there.

No worries, happy to answer them: For the create phone call, make sure you can confirm that you're looking at the right type of request (maybe you accidentally went to create assistant). Here's a link to the correct documentation, just in case: docs.vapi.ai/api-reference/calls/create-call The customer number/name/extension are all inside the customer object. customerId and phoneNumberId and phoneNumber are all separate objects too. They're usually towards the end of the request body and assistant object is usually at the top (assistant object is pretty long as well). So make sure you scroll all throughout the request body to make sure you don't miss it since these customer/phone objects are a lot more smaller.

@@theibrahimmunir Thanks a lot for your guidance, i found it at the bottom of the screen.

@@richardng6729 Of course, always happy to help

Appreciate the support Richard!!

Thanks Richard!

Appreciate it man

Great question Mike -- I've tried the VAPI module before and it continues to run into errors sometimes, even when you're just trying to connect it back to your VAPI function. Both the webhook and VAPI modules are maintained by Make, but the webhook module is much more widely used and as a result, maintained more heavily. Both modules pretty much do the same thing essentially, but to add on, the VAPI module is also a little unnecessarily complex (separate module actions for Function Call Listening, End of Call Report listening) when you can really do all of those different actions with just 1 simple module like the custom webhook. All of those reasons is why you'll also probably notice in other videos out there that people tend to use the regular webhook module over the VAPI module. All of this applies to the HTTP module as well (vs. VAPI create an outbound call, make an API call).

@@theibrahimmunir Thanks! I've switched to regular webhooks - the data retrieved is much easier to work with!

@@mikefetherling Glad to hear it! Let me know if you have any other questions.

Appreciate it Shaz!

Thanks! Let me know if you have any questions or topics you'd like me to cover for future videos