BUILDING an AI Call Center | VAPI Squads Full Guide

In this VAPI tutorial, we’ll be building an AI Call Center using the newly released VAPI Squads feature. VAPI Squads enables you to create teams of AI callers, making each and every VAPI assistant specialized and higher performing. The specific example that we’ll be building is a customer support AI call center, where we’ll have separate voice AI agents for transferring calls, managing accounts, troubleshooting, and appointment setting. We'll also be creating VAPI tools using Make.com to enable powerful actions for AI calling agents.
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⏰ Timestamps
00:00 AI Call Center
01:54 Introduction
02:54 VAPI Squad Breakdown
08:05 Example Call Flow
14:07 Setting Up Assistant Prompts
33:03 Creating the Call Center Squad
47:31 Creating the Tools for the Assistants
1:05:15 Account Tools Logic Explained
1:09:24 Account Tools in Make
1:22:26 Appointment Setting Tools Explained
1:26:48 Appointment Setting Tools in Make
1:56:24 Demo Call

[@richardng6729]

Awesome! I love it. Thanks Ibrahim for putting it together as a case study example and easy to understand. Appreciate it..!!

[@theibrahimmunir]

Appreciate the support Richard! Let me know if there's anything else you'd like to see.

[@theShazM]

This is nuts 🤯, thanks for putting this guide together

[@theibrahimmunir]

Of course, no problem man!

[@stefanocondorelli314]

Super useful content! Thanks Ibrahim

[@theibrahimmunir]

@@stefanocondorelli314 Of course Stefano! Thanks for watching.

[@RealityReload]

00:04 Setting up AI Call Center with VAPI Squads
02:26 Creating an AI call center for customer support
07:08 AI Call Center Tools and Call Flow
09:25 VY Squads efficiently handles account management queries.
14:07 Building static assistants on VAPI dashboard
16:29 Customizing advanced settings for AI call center
20:46 Building a system prompt using GPT-3 template
22:41 Creating effective prompts for AI call center
26:57 Detailing the task in AI Call Center setup
29:05 Creating tools to access and update account information
33:25 Setting up API request using Postman
35:38 Modifying squad members and creating destinations for transferring calls
40:35 Setting up AI Call Center Squads with Assistant IDs and Destinations
42:57 Setting up API key and authorization for successful request
47:37 Creating tools through the API
49:52 Configuring tool messages and conditions for AI call center
54:40 Setting up web hooks for scenarios
56:58 Creating separate scenarios for each tool with specific details and web hook URL
1:01:33 Testing and troubleshooting make automations
1:04:14 Setting up tools on the VAPI end
1:08:34 Building an AI call center to handle account validation and updates.
1:10:54 Creating a Json formatted response for VAPI tool calls
1:15:43 Setting up filters for valid and invalid accounts
1:18:06 Updating records with the new AI Call Center tool
1:22:26 Implementing the appointment Booker with check availability tool
1:24:30 Efficient appointment scheduling with predefined time slots
1:28:39 Implement CLA model for cost saving
1:30:51 Configuring datetime and Json parsing for AI call center
1:35:40 Implementing logic for weekends and weekdays
1:38:02 Running and testing a specific module
1:42:47 Processing date and time data
1:45:20 Determining available time slots using the cloud module
1:50:07 Building a webbook response for handling available time slots
1:52:32 Building an AI call center using VAPI Squads for managing appointments and calendar events.
1:57:11 Troubleshooting a non-working remote control
1:59:25 Scheduling an in-person appointment
2:03:44 Encouraging to build AI systems and gain experience with AI callers.

[@briangman3]

Very nice

[@theibrahimmunir]

Thanks Brian!

[@nickwoodward819]

Please don't. No customer wants this.

[@EasyAiflow_Automation]

why bro