Expert talks through the Dimplex Sacramento electric heater with Optimyst flame - Appliances Online
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- čas přidán 1. 06. 2013
- Buy the Dimplex Sacramento electric fire heater here: www.appliancesonline.com.au/di...
The 2kW Dimplex Sacramento electric fire heater has realistic Optimyst flame and smoke effect, with variable flame and smoke intensity controls.
The silent flame and smoke effect operation can be used without the heat being on.
There is a thermostat dial along with controls to adjust the levels of the 3D flame and smoke effect.
The plastic coal pile is cool to touch and can be removed to access the refillable water container for the mist.
For more appliance information, visit www.appliancesonline.com.au. - Jak na to + styl
Doesn't fail if you use RO water. Had mine for years, and apart from a couple of new bulbs, no problems. I've lost count of how many people have told me theirs has failed because they don't read the instructions. Evian doesn't cut it either btw lol. I have no affiliation with Dimplex either.
I am pleased that you have had a good experience with your fire. However I have read and followed the instructions so I am not one of the people that you have lost count of. I have emails from Dimplex confirming the issues with its transducer, issues that they were aware of whilst still having the product sold to customers. I am also happy to point out that I too have no affiliation with Dimplex!
where did you get the bulbs
At What Point Does Such Dishonesty Become Illegal? Shame on Dimplex and the Hidden Director.
By far the most expensive fire in the showroom was the Dimplex Danville Opti-Myst and my wife liked it above the others so I bought it. What Dimplex chose not tell me at that point in time was that they knew the transducer, an integral part of the fire, would likely fail on a regular basis causing the fire to cease to operate and making the product not fit for purpose. Indeed it was not until some years of correspondence later (most of which Dimplex chose not to reply to) that Dimplex advised me they had since changed the supplier for their transducers being aware of the performance issues.
The first two transducers in my fire were replaced within the initial warranty period as indeed was the entire internal workings of the fire. It was at this visit that the Dimplex engineer advised me to keep any failed transducers for future reference and why. How glad I am that he did. In the five and a half years I have owned the fire it has required 9 transducers at £50+ a time. Consideration being given to the fact that the fire is used only a percentage of the year the average transducer has functioned for no more than four months before being required to be replaced.
I have requested numerous times that Dimplex send out an engineer to establish why my purchase fails to perform. Emma Martin, Customer & Technical Services Supervisor stated on 20/03/2018: “I understand that your fire is currently to working manufactures specification, as a gesture of goodwill we could arrange an engineer to attend and inspect the fire, although as the fire is working I am unsure how that would be of help.” I suggested that I might remove the latest replacement transducer and put back one of the many transducers that I had collected if that would assist the engineer. As I have come to expect I received no response and no engineer was arranged either then or now, whether as a gesture of goodwill or not.
Emma Martin also stated on 20/03/2018:“Fire purchased 14/10/2012
Contacted 16/09/2014 issue with lampholder in which engineer attended 26/09/2014 & replaced lampholder & Transducer
25/09/2017 transducer & Fan Sent FOC
16/03/2018 transducer sent FOC
If you could also send me receipt for the transducers in which you advised you have purchased I can look into what we can do? This will be as full and final settlement as we feel this is reasonable and fair given the age of the product.”
I responded stating that I had requested no refund for the replacement transducers that I had purchased but instead an explanation as to why Dimplex provided me with a product that they knew to be unfit for purpose and indeed have since continued to supply to other customers.
Emma Martin was clearly aware that I had purchased replacement transducers outside of the FOC(free of charge)transducers above which she states are the only records Dimplex have, as Hannah Symes had referred to just such a purchased transducer as copied below when “Hannah has escalated your email to me to reply” on 20/03/2018.
From: Hannah Symes
Sent: 14 March 2018 10:58
To: Mark Senior
Subject: RE: You Tube article FAO: Hannah
Hi Mark,
Thank you again for your response.
I can confirm your below request, as you have purchased a replacement transducer, this will automatically come with a 12 month warranty. Should you have any issues with this component within this time, I will replace it for you FOC.
I hope this helps, Kind Regards
Hannah
Paul Harder, Customer and Technical Director for Dimplex has himself listed on-line as caring about poverty alleviation, human rights, the environment, children and so on. He does not list caring for either Dimplex customers or Dimplex staff as it can be seen that his staff has requested he respond to me and despite their and my best efforts, he has not bothered himself to respond to what is clearly a most important question regarding his and Dimplex business practice.
Just one of many reviews...Have Dimplex no shame?
Published 08 December 2017
My elderly mother bought an Optimyst fire and it lasted about two years before two bulbs blew and then another month or so after that she had to call in a repair man to fix the ultrasonic unit and replace the corroded bulb holders. A couple of years on from that the mist blower fan and ultrasonic again needed replacing and now six years on from purchase the whole lot pleases itself whether it will work at all. Dimplex have just quoted £140 for a "service" call-out on a heater which cost more than £400 and has been nothing but trouble. The first thing the Dimplex service person asked was "have you been cleaning it?" !! This was bought by an old lady who was told she only needed to fill it with filtered water when the tank was empty. She has difficulty enough doing that, taking off the fake logs and hauling water from the kitchen with her zimmer frame.
When i went back to the fireplace shop where we bought it the sales lady there suggested we were having problems because they're not designed to have the heat on all the time.
I’ve had much the same issues. Had Optymist for 11 years. Had three fail within a year. Only used filtered water and only ever the flame effect. Transducers last about a year, I’ve had two fans fail, now possibly the choke. Having replaced fans and transducers in 21/2 years, I’m not going to replace the choke when they admit this may not fix the problem. This fire was replaced under warranty by Amazon, still failed. I’ve given up. The part they told me to buy two weeks ago is apparently obsolete. Dimplex used to be a name you could trust. Never again.
@@gillianramsay1335 It is really quite sad that Dimplex spent so long developing a trustworthy reputation only to lose it by selling products that it was aware are not fit for purpose. As you say Gillian, "Never again."