Opti-myst: What consumers think
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- čas přidán 4. 10. 2015
- Dimplex Opti-myst captivates everyone who sees it for the first time. See what these consumers think of Opti-myst, featuring the world’s most realistic 3D electric flame effect .
www.dimplex.co....
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Dimplex is the market leader in electric heating & renewables; hundreds of trusted products for energy efficient heating.
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Thank you so much for your comments, we own a Simplex electric fire which has broken down several times. I WAS thinking about an opti must fire...BUT NOT ANY MORE.
Mine has never worked ( flames ) properly after about 12 months of ownership. Such a shame as it is wonderful when working !
I have had an Optimist and after 12 months have had several problems, requiring replacement LED driver board and the main PCB board. Talking to Dimplex I get the impression that others too have found this is not a very reliable product.
At What Point Does Such Dishonesty Become Illegal? Shame on Dimplex and the Hidden Director.
By far the most expensive fire in the showroom was the Dimplex Danville Opti-Myst and my wife liked it above the others so I bought it. What Dimplex chose not tell me at that point in time was that they knew the transducer, an integral part of the fire, would likely fail on a regular basis causing the fire to cease to operate and making the product not fit for purpose. Indeed it was not until some years of correspondence later (most of which Dimplex chose not to reply to) that Dimplex advised me they had since changed the supplier for their transducers being aware of the performance issues.
The first two transducers in my fire were replaced within the initial warranty period as indeed was the entire internal workings of the fire. It was at this visit that the Dimplex engineer advised me to keep any failed transducers for future reference and why. How glad I am that he did. In the five and a half years I have owned the fire it has required 9 transducers at £50+ a time. Consideration being given to the fact that the fire is used only a percentage of the year the average transducer has functioned for no more than four months before being required to be replaced.
I have requested numerous times that Dimplex send out an engineer to establish why my purchase fails to perform. Emma Martin, Customer & Technical Services Supervisor stated on 20/03/2018: “I understand that your fire is currently to working manufactures specification, as a gesture of goodwill we could arrange an engineer to attend and inspect the fire, although as the fire is working I am unsure how that would be of help.” I suggested that I might remove the latest replacement transducer and put back one of the many transducers that I had collected if that would assist the engineer. As I have come to expect I received no response and no engineer was arranged either then or now, whether as a gesture of goodwill or not.
Emma Martin also stated on 20/03/2018:“Fire purchased 14/10/2012
Contacted 16/09/2014 issue with lampholder in which engineer attended 26/09/2014 & replaced lampholder & Transducer
25/09/2017 transducer & Fan Sent FOC
16/03/2018 transducer sent FOC
If you could also send me receipt for the transducers in which you advised you have purchased I can look into what we can do? This will be as full and final settlement as we feel this is reasonable and fair given the age of the product.”
I responded stating that I had requested no refund for the replacement transducers that I had purchased but instead an explanation as to why Dimplex provided me with a product that they knew to be unfit for purpose and indeed have since continued to supply to other customers.
Emma Martin was clearly aware that I had purchased replacement transducers outside of the FOC(free of charge)transducers above which she states are the only records Dimplex have, as Hannah Symes had referred to just such a purchased transducer as copied below when “Hannah has escalated your email to me to reply” on 20/03/2018.
From: Hannah Symes
Sent: 14 March 2018 10:58
To: Mark Senior
Subject: RE: You Tube article FAO: Hannah
Hi Mark,
Thank you again for your response.
I can confirm your below request, as you have purchased a replacement transducer, this will automatically come with a 12 month warranty. Should you have any issues with this component within this time, I will replace it for you FOC.
I hope this helps, Kind Regards
Hannah
Paul Harder, Customer and Technical Director for Dimplex has himself listed on-line as caring about poverty alleviation, human rights, the environment, children and so on. He does not list caring for either Dimplex customers or Dimplex staff as it can be seen that his staff has requested he respond to me and despite their and my best efforts, he has not bothered himself to respond to what is clearly a most important question regarding his and Dimplex business practice.
Just one of many reviews...Have Dimplex no shame?
Published 08 December 2017
My elderly mother bought an Optimyst fire and it lasted about two years before two bulbs blew and then another month or so after that she had to call in a repair man to fix the ultrasonic unit and replace the corroded bulb holders. A couple of years on from that the mist blower fan and ultrasonic again needed replacing and now six years on from purchase the whole lot pleases itself whether it will work at all. Dimplex have just quoted £140 for a "service" call-out on a heater which cost more than £400 and has been nothing but trouble. The first thing the Dimplex service person asked was "have you been cleaning it?" !! This was bought by an old lady who was told she only needed to fill it with filtered water when the tank was empty. She has difficulty enough doing that, taking off the fake logs and hauling water from the kitchen with her zimmer frame.
When i went back to the fireplace shop where we bought it the sales lady there suggested we were having problems because they're not designed to have the heat on all the time
Faulty heater blower on opti- mist fire , My fire was 18 mths old so out of warranty when the heater blower started rattling and eventually stopped , On removing the back cover I found that part of the heater and the terminal block had melted , I have contacted Dimplex and sent photos of the melted components , They have sent a reply saying they are looking into the matter and maybe they they can source the parts I will need to repair it . From what I have read on here I am not holding my breath , The general apperence of the components suggest to me that they are are not of vey good quality and would not reccomend to anybody .
Yes a lovely effect but you don't want to own one. They are expensive to buy and then cost a fortune in spare parts.
It is so disappointing to read about the continuing similar experiences of others that have been added to my original post on this and other sites posted over two years ago. DIMPLEX are only as good as its staff and its staff perform to the level set by the upper hierarchy of the company. The upper hierarchy of Dimplex set the performance level too low and proved to advocate dishonesty as the correspondence I have retained on my experience shows. One has only got to ask why Dimplex produce and market goods that they know will fail and use excuses such as they don't deal direct with the consumer, the same consumer that they state hasn't followed the instructions given at the point of sale by the retailer. I for one would never have bought a fire that required such high levels of maintenance by me in order to keep it working had the retailer told me of such requirements. Needless to say the retailer did not tell me of any such requirements, a matter monitored by Dimplex. I most certainly would never have bought a Dimplex product which Dimplex was aware carried a part essential to the product's functioning (the transducer) that would most likely fail in an unacceptably short period of time or was it that the retailer was also never made aware of this? Indeed think about this: Would any person purchase a Dimplex product knowing that it was most likely to fail and, despite being made operational once more (at the purchaser's expense if the product/replacement part is not considered to be under warranty) would continue to fail? I shall forward this and the comments of others onto the Customer and Technical Director for Dimplex.
Thanks for your input and honest reply. I am now questioning whether to buy one of these.
@@tinahayes3705 Thanks for your comment. All I can add Tina is that the product is a high cost/high maintenance product (each time the transducer fails....and Dimplex accept that it fails....it costs £100+ to replace outside of the twelve month warranty)but the product does give a great 'smoke' effect when the transducer is working.