#1 ServiceNow SLA | Introduction of SLA | What is SLA

The SLA is Service Level Agreement. It is a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
This video series is about ServiceNow SLA. If you are a ServiceNow Administrator or Developer and you have to create SLA in your organisation for different tasks, then this video series will help you to learn about end to end SLA in ServiceNow.
ServiceNow SLA Video series-
- What is SLA? • #1 ServiceNow SLA | I...
- SLA Definition • #2 ServiceNow SLA | SL...
- SLA Workflow • #3 ServiceNow SLA | SL...
- Schedules and Duration • #4 ServiceNow SLA | SL...
- More to come
#ServiceNow #SLA #ServiceNowSLA

[@Keeeeev]

Hi, Is very well explained for somebody who doesn't know the implementation of SLA's on SNOW, it helped me a lot to be more clear with my team.
Regards from México!
suscribed!

[@sravanisagani7032]

Hi Gaurav,
Thank u so much for your videos, really these videos are very useful to us.
Could you please post some videos on ITOM?

[@poojabomble2347]

Hi Gaurav,
Thank you for useful videos can you please start series for Performance analytics also

[@nagashriravindra7746]

Thank you :)

[@codexcelai.]

THANK YOU SIR

[@sysispgm2791]

Hey, how can you set the SLA for specific SRIs in the dashboard? How to create such a dashboard?

[@simhapurilic365]

Can i have paid service for my back end support am working as servicenow developer

[@onlinesaidasa9105]

Namaste
We must also study Experience Level Agreements as that is picking up now.
Thanks

[@simhapurilic365]

Hi,