(Day 16)SLA in ServiceNow | Servicenow SLA configuration | ServiceNow Training Video
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- čas přidán 21. 04. 2023
- Hi CZcams Family,
I am Ravi Gaurav. I am Expert in ServiceNow . Welcome to my youtube channel.
In this Video you will find how to create SLA from Scrach.
SLA in ServiceNow | Servicenow SLA configuration | ServiceNow Training Video
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I work as service level manager and these kind of videos are really helpful ❤
Glad it was helpful!
this is the best video to understand SLA, thank you Ravi sir
Ravi you are really saviour and one can find very easy to get the topic ..... really appreciate you !!!
Thanks 😊
This video is one of the best explanation I have found on SLA topic
Thanks alot❤️
Nice presentation
This is the Best explanation i have watched
Thanks for great response :)
Best vedio..... Thx fr ur info
So nice of you
keep it up sir
Thanks 😊
Thanks for making such a nice video
Thanks 😍
@@learnservicenowwithravi can I get your number??
@@gopal1450 chat.whatsapp.com/DzTFY2NBIyh2RitK1MCVKm
Join the chat and ping me
@@learnservicenowwithravi thank you request sent, please accept 🙏
all videos is best explanation i have watched
Thanks a lot
@@learnservicenowwithravi
❤️
Nice video.. can you make a video on ACLs
Sure this week it will come
Super! Can you please tell me how to generate a SLA response and SLA Resolution reports in service now???? Please it's urgent
Go to the sla timeline table and generate the report from there
@@learnservicenowwithravi unfortunately SLA timeline is not yet configured. Is there any other way I can get this report? Pls help me with the query. Or how to do it manually
We are getting more knowledge theoritical but realtime how we get assigned slas like navigation part?
Its real time only.. please check the full video.. using real time only I explained
how the tickets get assigned in real time scenarios ?navigation part can you please do video by realtime navigation part ?
I did real time only.. check the incident video again
Hi bro please explain clearly, like when and why exactly use Target choice Response and Resolution.. please
Response means:- someone has to respond to the tickec within sla time
And Resolution:- it means someone has to fix asap based on sla timing
@@learnservicenowwithravi I got this information from your video class, actually my doubt is do we need to create two SLA's one is for response and another one is for Resolution?
sir we need a video on notifications please
sure I will bring this week
please make video retroactive start and pause
Sure will do that❤️
Hi Ravi Please provide the solution that, can we attach sla to any custom table,If it is possible ,how can we attach?
OOB, SLA definitions will be applied to only task extended tables only.
For an alternative, you can define the metrics on the table which could be used to track different periods of time for non-task tables. It wouldn't have the alerting systems involved, but it might be something to consider.
Your custom table is extended from the task table?
if not, please check this links,
How to use an SLA on Custom Application (table not extending form task) - Developer Community - Ques...
Hi Sir
How can we trigger a notification to the assignment group manager when sla is elapsed to 10 percent?
Yes.. via flow designer we can achieve q
Facing challenges in reporting SLA.
Condition is:
SLA start time remains same as incident created time.
When the priority is changed the SLA start time remains same.
While taking report extract, i am getting two entries, one for each priority.
I should be able to identify the sla start time to be same as the last selected priority while resolving the incident.
At the moment I am opening each incident and noting down the time of each incident and the timing everytime the priority changes.
Can someone help me with this?
Will try and ping you back
How to call fix script from schedule job in service now
You can glide to the fix script table and add query to your fix script and execute it
gdrive link not working
Follow the new link on new video
Google drive link is not working
I have made the drive link down for few days
how to use resolution SLA
From sla timeline
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video on scripting
Tomorrow on client scripting