Balancing Security and Service: Customer Complaints and Officers' Concerns - Titan Protection Show

tpcsecurity.com - Ryan Smith and Josh Leon delve into the nuances of customer complaints and security officers' queries in the security industry. This episode uncovers the delicate balance between providing exceptional customer service and maintaining professional security standards. Discussions include managing challenging scenarios like COVID-19 protocols, addressing low-level thefts, and the importance of communication skills in de-escalation situations. The hosts share personal experiences and practical advice, offering a comprehensive view of the security industry's dynamics. Whether you're a seasoned professional or new to the field, this episode is a treasure trove of insights on handling security challenges with professionalism and tact. Tune in to learn how to navigate the complex world of security while keeping customer satisfaction at the forefront.
#SecurityInsights #CustomerServiceTalk #TitanProtectionPodcast #SecurityOfficerLife #CustomerComplaints #SecurityQuestions #SecurityIndustry #ProfessionalDiscussion #PodcastHighlights #SecuritySolutions #TitanProtection

[@malishascott5013]

I genuinely appreciate all of ya'll!!!
I, Malisha Scott, want to give a special shout out to Seg. Patterson (personally)... because he helped me have a better understanding of not just reporting the bad things (like stealing/trespassing)... but also showing my work through how I pay attention to the smallest details of things... I didn't even know I was supposed to write a report on (to begin with) even though I spoke to head management/property management about a certain concern.
Thank you again, Seg. Patterson

[@tylee3434]

❤

[@LaviMcFarva]

People want relationships and trust - if you give them that, they'll give you the benefit of the doubt more often than not. I wore a single open-driver ear-bud on post often. I never got pushback or a complaint because staff/managers usually perceived quite quickly that I was on their team - that I was professional with customers/staff and vigilant. Pro-tip: my dry-cleaner offers a deep discount on security/first-responder uniform shirts and they added my house to their weekly delivery/pick-up route - so I was always on-post with a freshly cleaned/pressed shirt and it wasn't expensive.

[@evanandersen64]

31:26 That is a tough one because if you start working you might get to know people or all ready know people.

[@wwmpo4038]

hey, this is pretty good!

[@TitanProtection0911]

Thanks a lot! We're happy you found it good!

[@Thepsychicstars]

Hey my friend owns a security company and wants to know what boots do you recommend? Thank you! You guys are great!