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Helpdesk to Network Security Engineer - Pros of working as a Support Engineer
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- čas přidán 12. 08. 2024
- Are you looking to pivot into the exciting worlds of networking, network security or cybersecurity? Look no further! In this video, I delve into why starting your journey at the helpdesk could be your secret weapon. From landing your first job to mastering the fundamentals, the helpdesk offers a unique springboard into these dynamic fields.
⏰Timestamps:
00:00 - Introduction
00:58 - My personal journey
01:22 - Advantage 1: Easy to get a job
02:00 - Getting into the industry is crucial
02:27 - Advantage 2: Strengthening foundational knowledge
03:27 - Advantage 3: Exposure to diverse technologies
04:45 - Advantage 4: Customer interaction experience
05:51 - Advantage 5: Gateway to specialization
06:41 - Conclusion
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🔗Hashtags:
#helpdesk #networking #networksecurity #cybersecurity #helpdesktonetworksecurity #networksecurityengineer #helpdeskengineer #networkengineer #cybersecurityengineer #itjobs #informationtechnology #informationsecurity
🔰LinkedIn Profile:
Connect with me on LinkedIn for more insights and career tips: / roydensprofile
Don't miss out on this invaluable advice! Watch now and take the first step towards your dream career in networking or cybersecurity.
Connect with on LinkedIn - www.linkedin.com/in/roydensprofile/
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Fresh from college, I started as MIS tech support, it exposed me to helpdesk/hardware servicing, then after 6 months, I apply for NOC tech, after 9 months, I was promoted to network engineer...the learnings I gain from those positions was still relevant in my network engineering journey.
Spot on, good one!
What did you major/ degree in ?
@@rasheedrodneyroberts1568 I am a graduate of BS Information Technology...
What help desk job duties should you be doing? I only do password resets/ unlocking accounts and troubleshooting minor hardware keyboard mouse’s scanners computer. Changing toners for printers .Not much
Hi Saul, usually helpdesk duties include things like what you mentioned but also password resets, network, software, system, user troubleshooting (Level 1).
If your organization has other individuals working on more complex tasks you can also approach them to let you in on their troubleshooting process to get you exposed to more niche/complex things.
Hi Royden can you please share the CV we can use while applying to IT support roles, especially for the graduates in Cybersecurity looking to start their career.
Does a remote help desk job ( working from home ) carry the same weight as a help desk job woring from a company building? I work remote from home as a help deck analyst. What could be my next step? I was yhinking system admin soon. Any input would be helpful. Thank you.
Hi Kyle, yes having a remote job will help as well. Helpdesk jobs are one of the ways you can progress in the industry and not the only way (hope this helps).
With regards to your query about what should be your next step, that would be to try and get as much exposure to sys admin related things from your current role but also try and learn additional things through online courses/certifications and home labs. Continue this learning path and you will achieve your goals.
@@thesocialdork1133 yes thank you for replying to my message, i appreciate you . 👍🏼
Is help desk and Service Desk Analyst both same? Can working as SDA also plays a role to get into cyber security?
Can u pls suggest me a roadmap to get into junior penetration tester role?
Hi mate, yes the Helpdesk and Service Desk Analyst are pretty much the same. You can also add Tech support officer, support engineer etc into the same bracket.
The certifies ethical hacker (CEH) is a very common certification for someone looking to get into pen-testing. You can probably couple that with the Security+ just to understand cybersecurity from a high-level perspective as well.
I agree if they actually hired people applying for Help Desk positions lol.