unskilled top dollars jaguar dealer.. they charged her for all their mistake then created a new problem this is crazy .. thanks god dave and people like him exist
People need to learn that manufacturing and labor jobs don't really mean a whole lot whether it's Jaguar or Hyundai. It used to mean more, but in 2024 almost everything is manufactured within fairly similar quality standards. I build industrial machines and I won't say the brand name but I am thoroughly disappointed in the quality that the customer won't know about until the machine breaks. Nobody cares at all about longevity. They only care about their engineered warranty periods.
I suppose they could be considered "mistakes," but only with the benefit of hindsight to know that it didn't solve the problem. Oftentimes, you might go hunting for the cause of the observed symptoms, and you'll find several things that are worn, damaged, out of spec, etc. There is skill involved at that point to decide which of the observed problems is most likely to be the cause of the symptoms, but, unfortunately, you can only navel-gaze for so long before you eventually have to try one of your theories and find out if you were correct. Along the same lines, sometimes one problem can mask the symptoms of another, or there are multiple worn/damaged/bad parts, but you can't see the less obvious one until you've fixed the more obvious one. I'm not trying to run to the defense of the Jag dealer; I'm just pointing out that these things aren't always black and white. Of course, it's also possible that the customer did damage between when it left the dealer 4K miles ago and now. It's even possible that they have a pattern of behavior that is repeatedly causing this damage. People get weird when they accidentally damage their stuff and are embarrassed about it. I always tell my customers that I don't care if they did the damage themselves and that there's no point in being ashamed of it now. Would you go to your doctor with a health problem and then lie about what you did or what happened? I seems fairly obvious that it's a bad idea (I guess people do it too though). If they just own up to it and tell me exactly what happened, then that can help inform my diagnosis and save significant labor. I'm going to find out anyway; they can maintain the act and pay more, or just tell me, and we might get it done quicker/better.
I am the Jaguar XF Owners Son In Law. I replaced the wheels with good used ones and also replaced the engine and transmission mounts. The car now has zero vibrations! Thank you Dave’s Auto for your insight and expertise!
Cool good to here man !! i Never go to any dealers unless its a known my local guys like my self that they are good .my town had new car dealer 1 with a good service manager and head mechanic that could get crap done but they folded during convid1984 but thats life .Me as a teenager would have fixed that car with no training never fail to amaze me at the lack of intelligence ging on with people .the best teks are guys who build drag race car road race cars week end warriors type as they are used to searching thing out as shade tree but one that owns cool stuff they build
This is why Dave absolutely deserves to have his own TV show with discovery channel,so glad they reached out to him and his crew,this is gonna be so awesome when it starts to get the ball rolling with episodes
Just have to hope Discovery doesn’t try to force some kind of “plot” or “storyline drama”…… Dave and his boys seem to get along great. We don’t need another Tuettle family feud.
You , sir , just like Eric from south main auto , are like a breath of fresh air when it comes to auto repair . Way to many " shops " prefer to fire the parts cannon instead of finding what's actually wrong .
Dave, that paint meter tool you showed is something everyone buying a "certified" used vehicle needs to be aware of. It's a great way to catch a car dealership lying about body panels being replaced. I personally didn't need a paint meter to know that Toyota tried to rip me off with a car that way. Because Toyota's technicians forgot to reinstall the weather gasket on the fender near the windshield.
When I was still turning wrenches, I had a Cadillac come in for a complaint of a popping when turning. Took it for a test drive and it was popping on the driver side, sounded like the coil spring. A few days later all of the parts to build the struts came in. Got it all put together and took it for a test drive. The popping was still there. I double checked my work, which was good. After awhile I realized that the wheel bearing had been replaced. I looked behind it and noticed that a bolt was missing. I replaced the wheel bearing figuring it was toast from the missing bolt, better safe than sorry, put all three bolts in and the popping went away. Wheel bearing was under warranty since our senior tech did the bearing. The customer got new struts free of charge. The plumber story is a great analogy. I wish I worked in a shop like yours. Awesome crew you have sir.
Hello Dave: My God sir you handled that with so much kindness and professionalism sir you don't see that here on the East Coast. When I had my 2 shops I would always make every attempt to do what you did but the demographic here is considerably different than yours. Everything turns into a fight & a struggle would be an understatement. We still have a considerable parts shortage & the prices keep going up every day, THIS IS NUTS !!!! Another terrific video sir. TMP from N.J.
Dave, you are a pure professional, and an honest human being. You successfully informed and guided a customer, and allowed them to make a decision that, at the end of the day, was "giving away the job", to allow her to try and get it fixed under warranty by the dealer. You sir are a rare find, and those customers who are fortunate to be able to visit your shop - are getting a world class treatment by your entire staff. Thanks for setting a great example for the rest of the world.
“Thanks for your business”. Sales 101 - perfect. Ive been in higher level sales for 22 yrs, thanking customers is a key part of day to day and I dont even handle transactions, I have a distribution team for that. Well done.
Both of my grandparents have ran small businesses my entire life, and as someone who is looking to pursue the same path in an automotive capacity Dave's insight and process on doing things has been invaluable. It's in line with everything I've been taught but there's certain nuances that have been amazing
Dave, I can honestly say that I learn something valuable from each video I watch. I just wish that either I lived in Utah or that your shop was in the Dallas Metroplex.
Dave, I try to model my business after you. Total different line of work but its all about customer care. Tell them the truth, even if it hurts. Keep up the good work.
Really love that you're doing more long form videos lately. I think I say this every time, but you have the best damned auto shop and channel around, and the fact that you share all this with us firsthand is priceless. Thanks a lot boss
Don’t we just love swaptronics Dave? We will just keep hanging parts on it until we stumble across what actually fixes it. This is the level of compitency of most so called technicians today. Unless these shops are forced to eat there mistakes it won’t stop. Grudgingly pay the bill. Take the vehicle and sue them all in small claims court. Auto repair now as always is rife with incompetence.
i've even heard of shops declining customers because they happen to not have an OBD2 port because the car was built when such things didn't even exist yet ....
@@JakeforJesus I'm just on the Start of that journey. unfortunately living in a Rente space so space and what i can Do with it is rather limited but this summer will be the first time in several years that i need a Shop to fix things for me Because i have to pass TÜV (biyearly mandatory safety and exhaust Tests in germany)
Jake for Jesus, I hear ya. I went and bought a nice scan tool for that very reason. Autel maxisys. I can reprogram anything and it works on some 80 different manufacturers. Love the thing. Next purchase is a lift. Make things easier for my old body
Absolutely love it...Congrats on the DC deal - can't wait...but....please loop back on stories like this one, where your send the customer off for the fix, to hear how it actually came out....Thanks again "Super Dave"...
Hi Dave. Im retired now, and sold my business and real estate. 47 years, auto service and machine shop. I invested in an injector test bench for my shop in 1999. It added a whole new dimension to my business, and I highly recommend you consider it. Eliminated all doubt when diagnosing fuel delivery issues, and turned out to be a very profitable addition to my capabilities. I was the only shop within 85 miles that offered the service, and after a couple of years, I was testing and servicing a dozen sets a week from other shops. You will be amazed how many faulty injectors will be identified once you begin testing them. Just a thought. Oh yeah, almost forgot. I had 2 of the AXE spray cabs. One set up for iron, and one with soap for aluminum. Love that company. You gotta try their engine stand!
Dave, I love your honesty. So many shops miss the big picture. You did right by the customer and instead of raking her over the coals for a little money in your pocket in the short term, you educated her of her rights and more than likely made a customer for life all because of honesty
So I have run an IT Services company for 31 years. There is a staple that always holds true. Fix what you know is broke first. Everything becomes more clear after that. Dave you exemplify that mantra.
I work as a lube tech at the moment and I love learning from your videos and also discussing your videos at work with the techs. Thank you for your time.
Dave, what a superb video from a Master Techs perspective. Kudos for patiently explaining to the owner the diagnostic findings you and your tech discovered. It appears speculation may have trumped accuracy during previous evaluations you did not conduct, that recently occurred. Having knowledge of the Jag run-out specs would have been a useful tool to illustrate to those competent mechanics who enjoy your unique form of honest analysis. One can trust your diagnosis with your approval of a .005 runout measured by a precision micrometer. If the original Jag spec for the runout was made known to the viewers, we could have been informed how close the measured run-out value compared to Jag service manual publication for this spec that identifies with the make and model. Kudos for your tact and diplomacy, you allow us to watch a true professional who knows how to exclusively relate to the prized customer, while reinforcing your convictions and diagnostic results. Thanks for the opportunity, Dave.
I always send my wife to a new shop first when repairs are needed, she`s smart mechanically too. If she comes home and says they treated her with respect and answered her questions properly we use that place again. She is also Blonde and gets some weird ass attitudes at times. That to me is the perfect test of how good a shop is, how they treat their customers, especially the ones who are possibly vulnerable to Mechanic BS. 10 out of 10 Dave,,,
Dave I can see why you've been in business for so long it's your integrity and honesty and the relationship you have with your clients well done mate 👍🦘🇦🇺
I want to see you do this same show; but tractors and farm-trucks and in-field conditions and fixes. It’d be wonderful. Between the chaos, your repair intelligence, and the muddy yokel row-croppers, it’d be a recipe for at least 36mos of good TV 😎
Dave, you did the right thing for customer service because it’s the right thing to do. Integrity and knowledge is worth more than anything in business. I wish more people would take this stance.
Bent wheel obviously causes vibration , tbh if i was him id be more assertive on that , but i really like dave s customer service you can really tell he had a lot of problems in the past and this method “ensures” that he won’t get an angry customer back in the shop . Ps: i know that it might not be the only cause . But like dave said we start with the obvious stuff .
Good diag Dave. NVH can be difficult for a lot of techs to diagnose. The best tool I've come across for NVH is the Pico Scope. Kelly @ Weber State has some great tutorials on the Pico NVH adapter. The Pico does more than just NVH, indispensable for CAN BUS diag, tone wheels, relative compression test with the amp clamp......the list goes on and on. Keep up the good work, really enjoy your channel sir!
Hey Dave, I actually think that your plumber story was a very good analogy. I actually tell customers something very similar, especially when I'm dealing with leaks like A/C or the like. Keep up the great content and work, of course! 👌🏼👍🏼
It was. Was Dave right about the vibration going away with new wheels? We are hanging. Did the dealer own up to the half shaft? No idea. Why new wheels? They are a fortune new, but could easily be repaired for a fraction of the cost. This lady has already been taken to the cleaners, she doesn’t need a $5k new wheel bill.
Dave, CV axle is a start. But check drive shaft to make sure it is in time. Also check front driveshaft (if all wheel drive). The front drive shaft u joint can be bad.
BRO THIS DUDE IS GOOOLLLDDDDDD !!!!! HIS KNOWLEDGE IS FUCKING AMAZING ,JUST MIND BLOWING HOW HE KNOWS ALL THIS HEAD TO TOW!!! SIR YOU ARE A RARE BREED !!! MUCH LOVE FROM SAN DIEGO !!!!
I did! Your plumbing story actually helped me out, I had a leaking faucet in my tub and your story got me to get in gear, I called a plumber and he came by today to repair the tub faucet. Luckily, there were no further issues, but it was good to always get ahead of maintenance. Got my car booked in for an oil change along with my tire changeover. The mix of professional car advice mixed with life advice is a really helpful way to learn about cars.
Dave Love all of your videos but you could have isolated the leaking sink by closing the shut off valves and found the main leak first then on the side replaced the faucet. LOL Love your vids and look for more everyday. Keep up the great work and thanks for being so Honest. GRAY HAIR OLD MAN POWER!
This was an interesting episode..So Dave spotted an existing problem of the left rear wheel, and possibly the bent drive axle going to that wheel... This car, with those very low aspect ratio (profile) tires and extremely offset hub large diameter aluminum wheels, that seem to be factory equipped, is probably not a good one to use on highways with known rough surfaces... Dave, and his crew did a good job recognising the actual problems, that were present on this vehicle at the time they received it... I found it very interesting how Dave used a paint thickness meter to see if the car was in an acciDENT.... It is possible that the damage to the rather fragile wheel / tire / Left Hand drive axle, took place AFTER the last visit to the dealer... The client might want to trade that vehicle in for something that is better suited for rough roads, that are known to be in that area... Another interesting thing, was the mention of what the law requires repair facilities to conduct their business properly... The description of the CAUSE of the problem(s), the estimated COST to repair the problem, and the estimated amount TIME it will take to return the repaired vehicle to the client, BEFORE the vehicle is to be worked on ...
I replaced the driveshaft in my Holden VY SS Commodore with a new aftermarket unit that a company made up at Sydney in Australia 5 years ago because the original Holden tailshaft had a non replaceable universal joint which was worn out & had play in it. I had a vibration on acceleration at 40 km/h (25 mph) in second gear after I replaced the front guibo with an aftermarket part in early 2022 & it had a massive vibration so I replaced the centre bearing which insulator had separated from the carrier & it was actually for a V6 model (3.8 litre) , not mine which is a 5.7 litre V8 model which is offset to one side 5 millimetres more than the V6 centre bearing assembly. The vibration was still there at 40 km/h for a while including when I drove through a roundabout so late last year I jacked the rear of the car up,put it in neutral then I checked for runout with a dial gauge which was at 0.4 millimetres or 0.016" It should've been no more than 0.005" or 0.127mm,I happen to have a slightly used guibo which has some small splits in it but I put it in which got rid of that 40 km/h vibration in second gear. I even had wheels which were worse than that rerolled through my tyre shop by a legally certified person & they even welded up a cracked rim,I repainted them. My axle shafts may be a bit bent as well but it wasn't the wheels & them which caused that vibration,I still need to replace that guibo because it does vibrate a little bit sometimes because it's split,the other one that I bought was warped & I was hoping that the new tailshaft wasn't bent. I think that the wheels got bent when Kevin Rudds people who were a Kidd whose a Walmsley tried to get me into a job at a timber mill in 2011 where the road was very rocky & not only that the local council was doing road works there & they didn't put road signs up to tell me to slow down & stop so I drove into a 1 foot deep cutout in the road then I had a tyre blowout. I rebuilt the suspension in 2012 because the struts & shock absorbers had blown out & the strut mounts & bearings were smashed,so they are the sort of people who think that I can't get jobs. Note the local roads aren't very good in My area & need redoing as well !
This is why I call dealerships STEALERSHIPS. I wish all mechanics had your work ethic Dave. Sounds like the lady has a case. I wish I lived in Utah near your shop. Finding an honest mechanic here in Pa is like looking for a needle in a haystack. Damn near impossible. God Bless you, your family, and your employees and their families.🙏
It’s amazing how many people will miss bent wheels. I spent months trying to find the cause of bad vibrations. Tire shop rebalanced my wheels over and over not fixing the problem of wheels that were very obviously (badly) bent
Dave, always love your approach......give me data and what are the facts? Root cause analysis is the basis for corrective action!! Thanks for the episode, hope you'll share the feedback from the customer and how the dealer responded.
Seems everyone of these videos has a cliffhanger aspect where we're left wondering how the story played out with the vehicle, customer, part, or whatever. Great content without a satisfying endiing.
Been in tire and wheel balancing for 40+ years at the OEM level, but with the bent rim there could be a chance the tire is damage too(broken cord) and the would effect the ride too. When the tire was spinning, noticed a black spot across the face of the tread. Not sure if that lined up with the bent rim.
Dave the paint thickness gauge is nice for auto detailing when correcting paint. Maybe open up a detailing bay in the shop might have to start accepting applications haha good video
As someone who's not a plumber I would have reached down and turned off the valves under the dripping faucet then looked at the meter. I like your use of analogy and the comfy way you talk with (not to) customers and that you don't do brain surgery with an air hammer.😂
Dave you’re not only a surgeon. You’re a detective, counselor and soon to be TV star.
Do we know when the show starts?
@@trevorwaldron4261 no not yet
I don't know about TV star but most definitely a CZcams Content Creator Star
DON'T LET DISCOVERY SCRIPT EVERY WORD YOU SPEAK DAVE!
@@user-bu7hh3jd8kWhen you sell your soul to the Devil, you don’t get to call the shots, even if you type in all caps like a whacko.
unskilled top dollars jaguar dealer.. they charged her for all their mistake then created a new problem this is crazy .. thanks god dave and people like him exist
People need to learn that manufacturing and labor jobs don't really mean a whole lot whether it's Jaguar or Hyundai.
It used to mean more, but in 2024 almost everything is manufactured within fairly similar quality standards.
I build industrial machines and I won't say the brand name but I am thoroughly disappointed in the quality that the customer won't know about until the machine breaks. Nobody cares at all about longevity. They only care about their engineered warranty periods.
I suppose they could be considered "mistakes," but only with the benefit of hindsight to know that it didn't solve the problem.
Oftentimes, you might go hunting for the cause of the observed symptoms, and you'll find several things that are worn, damaged, out of spec, etc. There is skill involved at that point to decide which of the observed problems is most likely to be the cause of the symptoms, but, unfortunately, you can only navel-gaze for so long before you eventually have to try one of your theories and find out if you were correct.
Along the same lines, sometimes one problem can mask the symptoms of another, or there are multiple worn/damaged/bad parts, but you can't see the less obvious one until you've fixed the more obvious one.
I'm not trying to run to the defense of the Jag dealer; I'm just pointing out that these things aren't always black and white.
Of course, it's also possible that the customer did damage between when it left the dealer 4K miles ago and now. It's even possible that they have a pattern of behavior that is repeatedly causing this damage. People get weird when they accidentally damage their stuff and are embarrassed about it.
I always tell my customers that I don't care if they did the damage themselves and that there's no point in being ashamed of it now. Would you go to your doctor with a health problem and then lie about what you did or what happened? I seems fairly obvious that it's a bad idea (I guess people do it too though).
If they just own up to it and tell me exactly what happened, then that can help inform my diagnosis and save significant labor. I'm going to find out anyway; they can maintain the act and pay more, or just tell me, and we might get it done quicker/better.
@@YugemosTesla is even worse, if you can believe it. Sold my Tesla and bought another Jag as a result.
Why do the British drink warm beer?
They have Lucas refrigerators.....
I remember way back when the Lucas wiring was setting jags on fire....
@@drewfleming7065 OMG! You didn’t just say the stupidest saying ever! 🤡
I am the Jaguar XF Owners Son In Law. I replaced the wheels with good used ones and also replaced the engine and transmission mounts. The car now has zero vibrations! Thank you Dave’s Auto for your insight and expertise!
Cool good to here man !! i Never go to any dealers unless its a known my local guys like my self that they are good .my town had new car dealer 1 with a good service manager and head mechanic that could get crap done but they folded during convid1984 but thats life .Me as a teenager would have fixed that car with no training never fail to amaze me at the lack of intelligence ging on with people .the best teks are guys who build drag race car road race cars week end warriors type as they are used to searching thing out as shade tree but one that owns cool stuff they build
This is why Dave absolutely deserves to have his own TV show with discovery channel,so glad they reached out to him and his crew,this is gonna be so awesome when it starts to get the ball rolling with episodes
Meh. We are always left hanging without knowing if Dave was right about anything he said.
Just have to hope Discovery doesn’t try to force some kind of “plot” or “storyline drama”…… Dave and his boys seem to get along great. We don’t need another Tuettle family feud.
@@joe6096 That’s the only way they know how to produce a show. Dave will regret it.
@@JetFire9he might
@@Fatenarr I legit feel bad for him and his family already.
You , sir , just like Eric from south main auto , are like a breath of fresh air when it comes to auto repair . Way to many " shops " prefer to fire the parts cannon instead of finding what's actually wrong .
Dave tells you like it is or he will explain so the client can understand, that’s golden and rare these days.
The amount of knowledge and common sense dave has in his profession is just amazing.
Dave, that paint meter tool you showed is something everyone buying a "certified" used vehicle needs to be aware of.
It's a great way to catch a car dealership lying about body panels being replaced. I personally didn't need a paint meter to know that Toyota tried to rip me off with a car that way. Because Toyota's technicians forgot to reinstall the weather gasket on the fender near the windshield.
The fact thats even remotely legal is insane, thats the kind of thing that should get a dealer in major trouble.
It definitely is a nice diagnostic tool for determining crash damage that has been repaired.
“Hunting with a shotgun, not a rifle”. Love that analogy!!!!! Perfect Dave!!!!!
I've also heard "load up the parts cannon"
Man, if I found a shop in GA that worked as hard as this, I'd have no problem taking cars there. Youre teams the best, keep it up.
Thanks 👍
When I was still turning wrenches, I had a Cadillac come in for a complaint of a popping when turning. Took it for a test drive and it was popping on the driver side, sounded like the coil spring. A few days later all of the parts to build the struts came in. Got it all put together and took it for a test drive. The popping was still there. I double checked my work, which was good. After awhile I realized that the wheel bearing had been replaced. I looked behind it and noticed that a bolt was missing. I replaced the wheel bearing figuring it was toast from the missing bolt, better safe than sorry, put all three bolts in and the popping went away. Wheel bearing was under warranty since our senior tech did the bearing. The customer got new struts free of charge. The plumber story is a great analogy. I wish I worked in a shop like yours. Awesome crew you have sir.
Hello Dave: My God sir you handled that with so much kindness and professionalism sir you don't see that here on the East Coast. When I had my 2 shops I would always make every attempt to do what you did but the demographic here is considerably different than yours. Everything turns into a fight & a struggle would be an understatement. We still have a considerable parts shortage & the prices keep going up every day, THIS IS NUTS !!!! Another terrific video sir. TMP from N.J.
Dave, you are a pure professional, and an honest human being. You successfully informed and guided a customer, and allowed them to make a decision that, at the end of the day, was "giving away the job", to allow her to try and get it fixed under warranty by the dealer. You sir are a rare find, and those customers who are fortunate to be able to visit your shop - are getting a world class treatment by your entire staff.
Thanks for setting a great example for the rest of the world.
Dave keeps proving why integrity pays off in the long run. Keep up the good work, it’s refreshing to see honest people doing honest work
Good job Dave. I wish we could find Good, honest technicians like that everywhere.
From Bakersfield California
“Thanks for your business”. Sales 101 - perfect. Ive been in higher level sales for 22 yrs, thanking customers is a key part of day to day and I dont even handle transactions, I have a distribution team for that. Well done.
You’re a great service manager/writer. Explaining everything to the customer in a relatable way is difficult, but you make it look easy. Great job!
I appreciate that!
Both of my grandparents have ran small businesses my entire life, and as someone who is looking to pursue the same path in an automotive capacity Dave's insight and process on doing things has been invaluable. It's in line with everything I've been taught but there's certain nuances that have been amazing
Dave, I can honestly say that I learn something valuable from each video I watch. I just wish that either I lived in Utah or that your shop was in the Dallas Metroplex.
Thanks for your taking time to explain to us and the customer what you have learned by measurement (with INSTRUMENTS).
Dave, I try to model my business after you. Total different line of work but its all about customer care. Tell them the truth, even if it hurts. Keep up the good work.
Really love that you're doing more long form videos lately. I think I say this every time, but you have the best damned auto shop and channel around, and the fact that you share all this with us firsthand is priceless. Thanks a lot boss
Don’t we just love swaptronics Dave? We will just keep hanging parts on it until we stumble across what actually fixes it. This is the level of compitency of most so called technicians today. Unless these shops are forced to eat there mistakes it won’t stop. Grudgingly pay the bill. Take the vehicle and sue them all in small claims court. Auto repair now as always is rife with incompetence.
i've even heard of shops declining customers because they happen to not have an OBD2 port because the car was built when such things didn't even exist yet ....
@@JakeforJesus I'm just on the Start of that journey. unfortunately living in a Rente space so space and what i can Do with it is rather limited but this summer will be the first time in several years that i need a Shop to fix things for me Because i have to pass TÜV (biyearly mandatory safety and exhaust Tests in germany)
Jake for Jesus, I hear ya. I went and bought a nice scan tool for that very reason. Autel maxisys. I can reprogram anything and it works on some 80 different manufacturers. Love the thing. Next purchase is a lift. Make things easier for my old body
@@JakeforJesusas a tech bruh I concur 😂😂
I get phone calls everyday about how bad the shop's are I still actually diagnose the issue and actually fix the car before it leaves
Man always happy to view new video. Love to learn new things from dave!!
Ive never heard anyone prencounce 'measure' quite like you, and I'm an immigrant. God i love america
i wonder if it's a Utah thing. i never heard someone pronounce it like that until i watched matt offroad recovery videos and they're in utah too.
What a gentleman! Best autoshop on the earth!
I love your honesty Dave, truly service to the customer Utah too lucky to have a mechanic like you..
I really like the way you put things with the customer
Absolutely love it...Congrats on the DC deal - can't wait...but....please loop back on stories like this one, where your send the customer off for the fix, to hear how it actually came out....Thanks again "Super Dave"...
Hi Dave. Im retired now, and sold my business and real estate. 47 years, auto service and machine shop. I invested in an injector test bench for my shop in 1999. It added a whole new dimension to my business, and I highly recommend you consider it. Eliminated all doubt when diagnosing fuel delivery issues, and turned out to be a very profitable addition to my capabilities. I was the only shop within 85 miles that offered the service, and after a couple of years, I was testing and servicing a dozen sets a week from other shops. You will be amazed how many faulty injectors will be identified once you begin testing them. Just a thought. Oh yeah, almost forgot. I had 2 of the AXE spray cabs. One set up for iron, and one with soap for aluminum. Love that company. You gotta try their engine stand!
Dave, I love your honesty. So many shops miss the big picture. You did right by the customer and instead of raking her over the coals for a little money in your pocket in the short term, you educated her of her rights and more than likely made a customer for life all because of honesty
Gotta love Dave's accent. Gotta miesure it nice and precise
😂
You are such a nice guy to take the time to explain all of that to her. I wish I lived near you so you could work on my cars.
I wish Cape Town, South Africa had a shop like this.
We hear from quite a few people in South Africa. How is the car repair business there?
Dave your heart is in the right place. I wish you were closer so you could do the maintenance on my cars. LOVE your videos!!
Wow, thanks
So I have run an IT Services company for 31 years. There is a staple that always holds true. Fix what you know is broke first. Everything becomes more clear after that. Dave you exemplify that mantra.
I work as a lube tech at the moment and I love learning from your videos and also discussing your videos at work with the techs. Thank you for your time.
Awesome, thank you!
You gotta love Dave and His professionalism
Dave, you need to do a follow up videos or stores on these types of problems(customers). Great idea having her taking her car back to the dealership!!
Dave, what a superb video from a Master Techs perspective. Kudos for patiently explaining to the owner the diagnostic findings you and your tech discovered. It appears speculation may have trumped accuracy during previous evaluations you did not conduct, that recently occurred. Having knowledge of the Jag run-out specs would have been a useful tool to illustrate to those competent mechanics who enjoy your unique form of honest analysis. One can trust your diagnosis with your approval of a .005 runout measured by a precision micrometer. If the original Jag spec for the runout was made known to the viewers, we could have been informed how close the measured run-out value compared to Jag service manual publication for this spec that identifies with the make and model. Kudos for your tact and diplomacy, you allow us to watch a true professional who knows how to exclusively relate to the prized customer, while reinforcing your convictions and diagnostic results. Thanks for the opportunity, Dave.
I always send my wife to a new shop first when repairs are needed, she`s smart mechanically too. If she comes home and says they treated her with respect and answered her questions properly we use that place again. She is also Blonde and gets some weird ass attitudes at times. That to me is the perfect test of how good a shop is, how they treat their customers, especially the ones who are possibly vulnerable to Mechanic BS. 10 out of 10 Dave,,,
She knows almost nothing about cars, but she knows more than you. 😂😂😂
Dave I can see why you've been in business for so long it's your integrity and honesty and the relationship you have with your clients well done mate 👍🦘🇦🇺
I want to see you do this same show; but tractors and farm-trucks and in-field conditions and fixes. It’d be wonderful. Between the chaos, your repair intelligence, and the muddy yokel row-croppers, it’d be a recipe for at least 36mos of good TV 😎
That would be cool!
Dave your stories are great it helps make complicated car stuff understandable
Thank God you told us the conclusion in this video, even though we didn't get to see you doing the work yourself
Amazing explanations to the customer! Hopefully saving her money! Integrity will earn you more business in the long run!
Dave, you did the right thing for customer service because it’s the right thing to do. Integrity and knowledge is worth more than anything in business. I wish more people would take this stance.
Dave there needs to be more people like you in the world
Charisma,goes along way in owning a, business, one of the many things this gentleman posseses.
It would have been interesting to see how the dealer treated this customer, great evaluation of the problem.👍👍👍
You gained a lifetime customer here.
Bent wheel obviously causes vibration , tbh if i was him id be more assertive on that , but i really like dave s customer service you can really tell he had a lot of problems in the past and this method “ensures” that he won’t get an angry customer back in the shop .
Ps: i know that it might not be the only cause . But like dave said we start with the obvious stuff .
Losing a dollar today to make a lifetime customer tomorrow. Great work, and keep the videos coming! God bless!
Can’t wait to see the build with the speed of air pistons running Dave thank you.
Good diag Dave. NVH can be difficult for a lot of techs to diagnose. The best tool I've come across for NVH is the Pico Scope. Kelly @ Weber State has some great tutorials on the Pico NVH adapter. The Pico does more than just NVH, indispensable for CAN BUS diag, tone wheels, relative compression test with the amp clamp......the list goes on and on. Keep up the good work, really enjoy your channel sir!
Hey Dave, I actually think that your plumber story was a very good analogy. I actually tell customers something very similar, especially when I'm dealing with leaks like A/C or the like. Keep up the great content and work, of course! 👌🏼👍🏼
Again I love how you allow the customer to be in control of their vehicle unless it's a real safety issue!
I Thought it was going to be another cliffhanger... Super Glad it wasn't.👍
It was. Was Dave right about the vibration going away with new wheels? We are hanging. Did the dealer own up to the half shaft? No idea. Why new wheels? They are a fortune new, but could easily be repaired for a fraction of the cost. This lady has already been taken to the cleaners, she doesn’t need a $5k new wheel bill.
That paint depth gauge is pretty cool tool!
Dave is a mechanic first then a service tech. Many dealerships use mainly service techs. He is also a consumer advocate!!!😮
"I don't guess...I test" One of my favorite sayings while people are wanting something right back.
Hola 👋 señor Dave!!! As soon as I saw the video title about the Jaguar I knew that it’s going to be interesting to watch…😊
Right on!
@@DavesAutoCenterCenterville keep up the great work !!!!Saludos!!!👋😃👋
Dave, CV axle is a start. But check drive shaft to make sure it is in time. Also check front driveshaft (if all wheel drive). The front drive shaft u joint can be bad.
Good vid. Start to resolution. Well worth my time. Great shop. I’d haul my vehicle down from Canada if I need an engine rebuild.
BRO THIS DUDE IS GOOOLLLDDDDDD !!!!! HIS KNOWLEDGE IS FUCKING AMAZING ,JUST MIND BLOWING HOW HE KNOWS ALL THIS HEAD TO TOW!!! SIR YOU ARE A RARE BREED !!! MUCH LOVE FROM SAN DIEGO !!!!
Guaranteed you now have a new lifetime customer
Exactly what I wanted to show first on my feed when i got home from work, a new video from Dave's!
Hope you enjoyed it!
I did! Your plumbing story actually helped me out, I had a leaking faucet in my tub and your story got me to get in gear, I called a plumber and he came by today to repair the tub faucet. Luckily, there were no further issues, but it was good to always get ahead of maintenance. Got my car booked in for an oil change along with my tire changeover. The mix of professional car advice mixed with life advice is a really helpful way to learn about cars.
Your awesome I love your work need more guys that are mechanics like you
One of your posts I've enjoyed the most. I sold GM parts for many years and laughed when you said "pound sand" about getting an engine for the car.
Keep up the great videos. I feel like these are helping me up my own game!
Dave Love all of your videos but you could have isolated the leaking sink by closing the shut off valves and found the main leak first then on the side replaced the faucet. LOL Love your vids and look for more everyday. Keep up the great work and thanks for being so Honest. GRAY HAIR OLD MAN POWER!
An update on this one would be WONDERFUL if possible!
This was an interesting episode..So Dave spotted an existing problem of the left rear wheel, and possibly the bent drive axle going to that wheel...
This car, with those very low aspect ratio (profile) tires and extremely offset hub large diameter aluminum wheels, that seem to be factory equipped, is probably not a good one to use on highways with known rough surfaces...
Dave, and his crew did a good job recognising the actual problems, that were present on this vehicle at the time they received it... I found it very interesting how Dave used a paint thickness meter to see if the car was in an acciDENT....
It is possible that the damage to the rather fragile wheel / tire / Left Hand drive axle, took place AFTER the last visit to the dealer...
The client might want to trade that vehicle in for something that is better suited for rough roads, that are known to be in that area...
Another interesting thing, was the mention of what the law requires repair facilities to conduct their business properly... The description of the CAUSE of the problem(s), the estimated COST to repair the problem, and the estimated amount TIME it will take to return the repaired vehicle to the client, BEFORE the vehicle is to be worked on ...
A little roller tip for the dial indicator is extra awesome for this, I have one mounted to some vice grips.
Watching you more than Netflix more entertaining as well lol
This man means business not just bs just straight magic
I replaced the driveshaft in my Holden VY SS Commodore with a new aftermarket unit that a company made up at Sydney in Australia 5 years ago because the original Holden tailshaft had a non replaceable universal joint which was worn out & had play in it.
I had a vibration on acceleration at 40 km/h (25 mph) in second gear after I replaced the front guibo with an aftermarket part in early 2022 & it had a massive vibration so I replaced the centre bearing which insulator had separated from the carrier & it was actually for a V6 model (3.8 litre) , not mine which is a 5.7 litre V8 model which is offset to one side 5 millimetres more than the V6 centre bearing assembly.
The vibration was still there at 40 km/h for a while including when I drove through a roundabout so late last year I jacked the rear of the car up,put it in neutral then I checked for runout with a dial gauge which was at 0.4 millimetres or 0.016"
It should've been no more than 0.005" or 0.127mm,I happen to have a slightly used guibo which has some small splits in it but I put it in which got rid of that 40 km/h vibration in second gear.
I even had wheels which were worse than that rerolled through my tyre shop by a legally certified person & they even welded up a cracked rim,I repainted them.
My axle shafts may be a bit bent as well but it wasn't the wheels & them which caused that vibration,I still need to replace that guibo because it does vibrate a little bit sometimes because it's split,the other one that I bought was warped & I was hoping that the new tailshaft wasn't bent.
I think that the wheels got bent when Kevin Rudds people who were a Kidd whose a Walmsley tried to get me into a job at a timber mill in 2011 where the road was very rocky & not only that the local council was doing road works there & they didn't put road signs up to tell me to slow down & stop so I drove into a 1 foot deep cutout in the road then I had a tyre blowout.
I rebuilt the suspension in 2012 because the struts & shock absorbers had blown out & the strut mounts & bearings were smashed,so they are the sort of people who think that I can't get jobs.
Note the local roads aren't very good in My area & need redoing as well !
This is why I call dealerships STEALERSHIPS. I wish all mechanics had your work ethic Dave. Sounds like the lady has a case. I wish I lived in Utah near your shop. Finding an honest mechanic here in Pa is like looking for a needle in a haystack. Damn near impossible. God Bless you, your family, and your employees and their families.🙏
Honesty is always the best policy. Well done.
It’s amazing how many people will miss bent wheels. I spent months trying to find the cause of bad vibrations. Tire shop rebalanced my wheels over and over not fixing the problem of wheels that were very obviously (badly) bent
Thank you very much for an in-depth explanation
You are welcome!
Great diagnosis , give us a follow up sometime , as retired technician I dealt with these kinds of issues
Very cool video and outcome Dave!!
Dave love your channel awesome work all mechanics should take notes
Thanks 👍
the new talent of Dave...story hour hahaha.. it's funny but very true.. appreciate you Dave
Dave, always love your approach......give me data and what are the facts? Root cause analysis is the basis for corrective action!! Thanks for the episode, hope you'll share the feedback from the customer and how the dealer responded.
Seems everyone of these videos has a cliffhanger aspect where we're left wondering how the story played out with the vehicle, customer, part, or whatever. Great content without a satisfying endiing.
Dave, your roads are so much better than Washington, Oregon, Montana
If Utah is the manufacturer of potholes then I want to send ours back from the Isle Of Wight UK. We have massively over ordered!
Some of these potholes we have in Utah may legally require a lifeguard after a rainstorm.
The best Auto Shop in the business
We call that "swapnostics" swap parts till the problem goes away
LR/Jaguar is renowned for their customer service. Not in a good way either, which is why I work on my own stuff. So I know who's to blame!
No wonder I can’t kill anything…….a rifle huh…. Hmm! 😬. Love you Dave!
May be bent hub/wheel bearing... or problem in the differential. Would be nice to see what (or if) the dealer responded.
Not happening
Even before you looked at the wheel, I knew I would be starting at the wheel balance/rotation first. I'm not even a mechanic
Been in tire and wheel balancing for 40+ years at the OEM level, but with the bent rim there could be a chance the tire is damage too(broken cord) and the would effect the ride too. When the tire was spinning, noticed a black spot across the face of the tread. Not sure if that lined up with the bent rim.
Dave the paint thickness gauge is nice for auto detailing when correcting paint. Maybe open up a detailing bay in the shop might have to start accepting applications haha good video
Good morning Dave you must come to Durban South Africa, potholes are so bad some you have to drive next to the road.
As someone who's not a plumber I would have reached down and turned off the valves under the dripping faucet then looked at the meter. I like your use of analogy and the comfy way you talk with (not to) customers and that you don't do brain surgery with an air hammer.😂