This guy should get FIRED!! - $1500 Gaming PC Secret Shopper Part 3
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- čas přidán 17. 12. 2018
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We fake a rather simple technical issue and observe how effectively each System Integrator's tech support can resolve it.
Alienware R7: geni.us/d5Jj
HP Omen: geni.us/Af4t
iBuyPower i5 Configurator: geni.us/0BgZ
Origin PC Chronos: geni.us/1pEFO
Maingear Vybe: geni.us/qI9q4
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Thanks for watching guys! Hope you're all enjoying the series so far.
iBUYPOWER posted a response to our video here: twitter.com/iBUYPOWER/status/1075123436651929600
First !
Damage containment hahaha :D
Guys, this series is hilariously awesome!
They better do improve because it will be difficult getting worse at this point.
I'm really enjoying this series. I'm actually more hyped about this than the last Scrapyard wars! PX
Probably because I have to deal with this malarkey routinely. Even with Dell's Pro Plus support, it's can be so frustrating at times.
Would be interested to hearing her doing a conclusion video on her overall thoughts on this series..
I feel Janice deserves a bonus for dealing with all this.
This may be the truest of truths
Amen
I dunno, a few calls to HP and Dell is a pretty easy day's work.
@@jaredbowhay-pringle1460 Have you ever spent all day on the phone with tech support?
@@jaredbowhay-pringle1460 You have a lot to learn, young one.
IBuyPower employee: Hi I'm from tech
support
Customer:I had an issue..
Emplyee:Then frickin ask someone about it.
How to handle all your tech support by 1 asshole
This basically describes Teachers in the SC school system.
@Caligula 😂
She should've said she don't have any family or friends, let's see what that pr8ck says then!
Anshul Keote That pissed me off
That iBuyPower guy. Wow. That hurt my feelings and I'm not even Janice.
Fuck that dude
Yeah, he was a complete asshole. I despise people like that. Prickish loser who’s not happy with his job and wants to get home so he can be toxic to kids on cod.
Uhhhh the mutherbooord
Glorious_LDR92 “it’s not me it’s your ability to work on computers durrr”
Kyle Derstein customer service go brrrrrrrr
They all failed to send her the link for downloading more ram
Not everyone has access to Google Ultron, bro.
I'm your 666th like 😉
I would have liked but it's 666 likes.
@@chadzhou106 lmao good 😂
Y'all let's applaud Janice here... For not losing her sh!t....!!
I like her, she vaguely reminds me of Pam from The Office, which is a good thing.
I'd lose my shit before even starting...I hate talking on the phone.
Yeah she's the real hero here
*round of applause*
I would so flip on the ibuypower idiot
Surely man
The iBuyPower guy sounds like the type of person who would bring up their IQ in a Facebook argument.
"I think of myself as above the average person."
I can only imagine what happened to him since IBP posted that they're aware. 😹
There's no way he's still employed there. Who knows how many people he was that rude to and the damage he did to their brand.
Donnie Donovan or he just got in huge trouble
He is throwing the call
omfg I can't believe that dude told her to go find someone who knows more about computers. YOU'RE LITERALLY THE TECH SUPPORT
to be fair, if she is clearly not comfortable messing about with the system, she probably shouldn't be touching it. He could have been a little nicer about it, that's for sure
@@piotrwojtaszek4295 I was nice enough! She was just rude!
Nah bruh, if someone doesn't even know what RAM is and how it looks, I ain't letting them touch my system either.
These will be the people who might fry it and then blame the company for it all. Either ship it or get help. The Tech Support can't do anything physically there
@Bakamalian That's where I guess I'd leave it to persona experience.
Yes maybe they are an expert but just forgot or whatever, but the tech support might've had an experience of someone doing what I said or maybe the company had a lawsuit or issues.
I think they could've started with "are you comfortable working" instead of saying "I don't think you would be able to work", but it is absolutely better to ask to bring someone who has more experience when you sound so confused and scared of computer hardware
@@piotrwojtaszek4295 Except the competent tech support proved that theory wrong by having her fix it.
"This is Tech support we are not meant to help you, get someone to help you."
Cyberpower: "sorry we don't sell PC's at this PC store"
Ibuypower: "sorry we don't provide tech support at this tech support line"
@@officerminiwheats I know right, absurd.
iBuypower guy was acting like he was being bothered during an important game of blackout.
hes the type of guy to go mid while everyone is going a
He's the type of guy who offers to treat the grand family to a vacation, and then charges everyone for the tickets at the airport, explaining he meant he was going to do the planning, while the kids with their 2-weeks worth of vacation luggage are staring on as their parents fight.
@@TheHadMatters That was...oddly specific....dude are you okay?
@@ObsidianP I am not okay... send money to my paypal plz
iBuyPower Customer service is trash. I'll never buy from them again
"Uhm... the motherboard?" t-shirts when?
I would buy 10/10.
I'd buy
@@DanielCrene power
Ren I'd buy 10.
yes please with "if you brake something, I'm going to void all your warranty on the system"
Janice: What is the RAM
IBUYPWR: “wHAts DUh rAm?!”
What a sh~gger
It's on the motherboard bruh
"Excuse me motherfu*cker, did I just hear you correctly?" lmao
That's probably my favorite Linus quote to date, tbh
Timestamp?
@@helix5031 10:47
Dell support : *let me transfer you to the transfer department to have you transferred so you can be transferred to the transfer department*
i was quite surprised about the dell support since when i contacted them for my pc they solved it pretty straightforward but maybe it was because i didn't had an alienware
Wrong department, you need to be in the transtransfer department.
That is a layered architecture using the sinkhole antipattern. What makes more sense is to pass through an api gateway in a microservice arcitectural pattern. Got a software engineering exam today...
Yo dawg
Thank you for reaching the Transfer department. How may I transfer you?
Holy shit I can't handle this. I'm essentially a tech support rep for a living and if I ever told a customer to 'ask someone else' I would get fired before I could hang up the phone. That is unbelievable
yeah, these companies need to hire people with tech support backgrounds, who actually know what they are doing, not just throw us to people we can't understand either because they are a foreigner who has come into the country or a foreigner in another country who are following a resource binder because they are clueless. IDK what irks me more: contacting support and being transferred and put on hold more times than I can count or contacting support opting for ENGLISH and getting someone from India I cannot understand due to a heavy accent and bad grammar ( nothing against them as people its just in support its a pain in the ass). This is why I always try to opt for a live chat or contact via e-mail and get frustrated when all I find is a phone number
I also do tech support for a major Canadian company. I am more than willing to sit and guide a person through their problems unless it is something my department literally does not have access to the information. I literally don't know how many times that I have been told I am an xx number of years old and they apologize to me for taking up my time but I usually do say your doing a great job as long as they can listen to my instructions. Though I do have the company breathing down my neck to keep the calls short and sweet as possible and often times I have so much more knowledge that I feel bad that I can't be of more assistance due to policy and then once you say that you can't assist them further then you are supposed to up-sell the premium service which I think is BS. Only once in a blue moon I ever ask but usually those are the people that become argumentative and even with more simplified instructions still can't perform what I ask. I don't care what age you are or your technical skill level, I will assist you to the best of my abilities just to prevent a person having to pay a service fee for sending out a technician without troubleshooting.
You think that's bad? I USED TO WORK FOR DELL. I USED TO BE A PROSUPPORT TECH. I'm literally feeling the seconds tick away from my life.
Well Karma is a bitch... the guy is on LTT news (☞ﾟ∀ﾟ)☞
I worked in a Sony Centre for 9yrs, Cisco TAC front line and Sky BB tech support and have never even come close to telling a customer to "ask someone more tech savvy to help you". I have once asked a customer to let me do a call back after his son got home but it was because the dude near fell out of his wheel chair trying to reach the router. Scared the shit out of me.lol
The origin support was soo smooth. He's the kind of guy that can pick any girl without a drop lmao
Was it u by any chance
Idk it's probably the opposite, whicH is why he knew so much about computers :D
To be fair, as a support rep myself, I love to compliment my customers if I feel like they've done a decent job, plus it builds a decent rapport and hopefully makes a repeat customer.
@@CreativityNull yeah it is more just rapport building than being smooth lol
Yeah this is a chad lmao
I unfortunately had to deal with IBP today. They did the same silence type thing until I eventually just said thanks and hung up. Every time I said something she would just go "mmmmmm" and not say a word. Also didn't ask me what my order # was until half way through the phone call (meaning she had no idea what system I had). I spent an hour and a half on hold waiting to talk to tech support and spent 10 minutes on the phone actually talking before realizing I'm not going to get anywhere. I fixed it myself, the RGB controller was not connected to the PSU, and judging by the distance from the male to female end it was never connected. So, even though they made a response to this video, they haven't changed a thing a year and a half later.
Damn
I’m so sorry, and we’re actually seeing that in the new series and it was just to buy a computer. I absolutely cannot wait to see part 3 and see how much they haven’t changed.
I'm not tech savvy and am trying to learn more about pc's. I recently realized that my fans were completely dead. I luckily DO have a techie friend. So they helped me put in some new fans. I didn't bother calling tech support because I've had the pc for 5 years and I doubt I'm within warrenty anymore, but I wish I had had my friend look at the pc when I actually got it. Why? Because my friend lost...his....shit.... because 2 of the 5 wires on all 3 of my fans had been cut off. We transplanted fans from my husbands old pc that he got a year before mine, also from ibuypower. Same exact fans.... and same exact thing with the wires. I've been in my pc a single time to change out a gpu since I got the pc... I have never touched anything else. Yet my friend was losing his mind the whole time we were working on my pc because of so many wonky things inside my case. Mostly the wires though.
@@jessirarara I think they just power through builds as quick as possible and make mistakes. Thank god for your tech friend. The wiring was all messed up in my GF's IBuyPower, and my CyberpowerPC only shows 8 gigs of ram, despite having 16 and reseating them. Best bet is to go to a local computer store, I assume they have more responsibility than a random assembly worker.
@@jessirarara Also, the real hurdle for me learning about computers was that I was afraid of breaking it. They aren't that delicate, so don't let that stop you. Also again, I thought I would have to know how to solder, and you really don't if you're doing basic stuff. There are no parts you should have to solder just putting it together. I had everything to build a computer and I sat on it for like a year because I was afraid of putting it together by myself. Turned out it was better that way and less hectic.
That Origin guy was smooth AF.
Every grandma's dream.
I work on a service desk. I'm yoinking that line.
origin guy fuckin new
@@ThePooba26 You mean he knew?
I am not into smooth talking but for Janice i would!(She has a wifey vibe to her)
iBuyPower tech support, how may I *not* help you today?
"How may you help you today?"
iBuyPower Tech Support, how may someone else help you today?
@@jonbirgersende4710 lol
So much cringe!!!
Thanks for calling iBuyPower, please call your sister for further assistance.
I was kinda blown away by how good the customer care was with the support from maingear and origin PC
Yeah, Maingear has been pretty spot on this entire series
They're boutique builders and have their own help desk. Unfortunately, it's comparing apples and oranges.
Dell and HP use call centers, which are not help desks. Call centers are focused on answer calls, that's it. They're not measured in how many people they help, they're measured in how many calls they take. In most call centers, employees actually get in trouble if they take time to help you. They are trained to manage the caller and get off the phone ASAP for the next person.
Origin and Maingear have a real help desk. A help desk is measured by how many people they help and their satisfaction. They are vastly superior.
It's really pathetic that big companies like Dell and HP think Call Centers work. They absolutely do not work for customers. Call centers help the executives pretend they are providing a service.
Maingear and Origin are high end builders. They are the ones you go to when you have no clue about computers and a lot of money. You usually get a lot less bang for your buck when it comes to the parts, but you get impeccable quality and support. It is kind of their sales thing.
@@anarchyjinflames this! bpo companies are not really helping customers rather they should get more calls
Origin has extra money to spend on their support from the lower specs that gave you
I've watched the iBuyPower segment 5 times now and I'm just in shock. Someone buys a pre-built computer because perhaps they don't have all the knowledge to build one and you deny helping them in any way because they don't know a specific part!? That's just astonishing. She even showed willingness to still try to fix the problem and he wouldn't even tell her what the damn things looked like and acted condescending towards her. I honestly don't know how much worse he could've handled that situation besides just yelling "F*** you!" and then hanging up...though maybe that even would've been better since she'd save time dealing with him.
Seriously. He could have just told her how to remove the side panel, described the RAM sticks as two long, rectangular pieces seated sideways in the motherboard, and 90% chance whatever layperson was on the other side would see them and be able to unplug and plug them back in. Should only take 10 minutes, this guy is just a jerk.
"I got transferred a bunch of times and ended up here"
"Interesting...."
to be fair it probably wasn't his fault that they threw Janice around a shit ton of random departments lol
I instantly felt terrible for that guy. He's at this point getting fucked over by multiple of his colleagues' shitty practices, gets a customer that is miraculously not escalated but is probably about to go off at him at any minute and is not likely to want to explain their problem yet again, and there is a very good chance he's not able to do anything about it if she has been passed around departments like that and no one has resolved the issue. There is no good way to go about dealing with this kind of a call other than bracing for impact and using all your resources to try and rectify the situation.
You can probably guess my job description.
@@dreamystone Well damn. hope that doesnt happen much at least
@@orionsimoniantaylor2298 It's not that common where I work, mostly because you can and will get fired if you get caught abusing your transfer power. But agents mess up, especially new and inexperienced ones, and having to fix those messes while you have an angry customer on the line is about as fun as you can imagine.
@@dreamystone I think that's just HP's stick, they just pass you around they don't care. I got refused warranty on a 10 month old laptop w/ 1yr free warranty. They really are a joke.. I posted a comment with my ordeal with them and lack of servicing their product even though they claim you have warranty until you try to use it.
I hope that iBuyPower guy never works for a suicide hotline.
"Sounds like a personal problem"
"Have you tried turning yourself off and on?"
'if you dont know how to get your shit together you probably shouldnt'
"I can't help you with that"
"Omg, nobody wants to hear about your problems. My life would be so much easier without you"
I was waiting for dell to say that: "its a laptop right?" Once again
“uh, the motherboard.”
*insert spongebob clucking meme*
Janice has the patience of a saint.
Dude right? Give her a standing ovation for having to put up with that idiot from iBuyPowerPC
They owe her a big bonus after making her suffer through all these tech support calls.
I think she mainly has the patience of someone who doesn't need to get this stuff done and spends the time getting paid.
I mean yeah she is but at same time if you're payed for it it's probably not as hard to be patient.
@@derrickleung8014 I surprised she has any hair left! :D
"its not my ability to help its your ability to"...
*flips table*
Logan Capes FUCKEN LOL what I would’ve done
Well well how the turn tables
I’m sorry we just don’t do that here
Thats sounds like something I would say if my friends or family ask a comp ?, then again Im not working tech support.
spot on dude, damn I woulda lost it.
I would literally watch CZcams videos on how to fix something just so I wouldn't ever have to call tech support. it is hell on earth and should be banned for being an inhumane torture
16:07 I felt that hmmm. Sometimes it can be amazing how bad your co-workers are at their job leading you to deal with the mess.
Give Janice a raise. Woman is a freaking angel how she handled these tech support from hell folks.
I know right. I'm generally calm but I don't think I could have contained myself dealing with the iBuyPower jackass. Dunno how that guy got into customer service.
Janice needs a big fat monster holiday bonus check for being such a good sport and not losing her everloving mind!
my big fat monster ;)
she seems a supremely chilled out person, I would have been getting wound up quite early in call one!
@@Agtsmirnoff 🤣👌
She's cute :3
bonus for doing her job???
"This guy should get FIRED!!!" -- proceeds to put Ivan on the thumbnail.
Well he is not at Ltt anymore
@@jonaslinter Probably because they're preparing to be sold to Nvidia
@@cdvideodump Huh
@@sentientarugula2884 It's a joke lol czcams.com/video/CMTUZtF27kA/video.html
Oh I didn't "huh" sarcastically I was genuinely confused lol... thanks for the explanation
This makes me upset, because I have a couple sisters who love gaming, but know nothing about computers, and it is not right for Janice to be treated like that
Yeah honestly, surprised to not see more people talking about this aspect of it. Wonder how different the response had been if a guy had called with the same level of experience/same issue.
Den I//Noble Russkie Idk asshole is asshole, he just didn’t seem like he would help in the first place, not because she’s a girl
@bubble boi Oh please. If you don't see the massive disparities between how men and women are treated in tech/gaming, I don't know what to say to you.
@@saint-cetacean That's not what he's saying??? He was specifically talking about the CSR, not people in the industry in general. Great job generalizing when it suits your argument, when generalization is what you're basically arguing against in the first place.
@@soapsmellsgood2888 and what would it be that is being generalized?
The iBuypower guy was SOOOOO condescending holy shit. They could learn a thing or two from Origin and Maingear's customer service.
They could learn a thing or three from Del and HP (the first 2 things being xfer).
I imagine him being the guy who's just like "Eh fuck it i don't care i don't want this fucking job"
He's the equivalent of toxic elitists in multiplayer games that ruin it
"It's on the motherboard..." Bitch, nearly everything is on the motherboard. Like, try to be more vague lol.
whitepaws60 He was more like “I am computer god, and know what RAM looks like” I feel like everytime that guy gets a call he’s like “that’s such an obvious problem you can easily fix it”
Sticks of RAM are on the motherboard.... it's like a mechanic saying pour oil into your engine, it's under the hood...
More like "pour oil into your engine, it's inside your car."
I think the best example would be more like a mechanic telling someone that ignition wires are on the engine, it's in the car.
@@robertt9342 More precisely, that 'the plug wires are fitted over the spark plugs; they're on your engine.' Either obvious or meaningless to the customer and either way useless.
Pour oil on the car. It’s in the car.
You need to check your oil is seated properly, find the Wumbo it is located inside the sprill flange and then combobulate the plunger and rotate it 180 degrees
"it cant be worse than alienware"
ooooohhhh god this is the time linus was completely fucking wrong
4:12 Did that guy just say "nothing BEATS OFF like peeling plastic covers off your arura..." lol
How on earth does Janice stay so calm during these calls 🤣 infinite respect
Because she hasn't actually got any financial investment into the call.
Maybe if she actually played $2000 on the computer herself she might have gotten pissed off, but she knows she acting to experience the support center.
Because she's getting paid for it.
Because a well adjusted person does not get angry at people trying their best? Blame the company and their training, Not the employees.
@@dacrunch Very well put. A lot of the times the people are simply just employees following protocols and working within what they're hired to do, but people always choose to ignore that and rage. Like blaming the waiter/waitress for shitty food when they weren't even the ones in the kitchen.
@@dacrunch uhm.....the motherboard guy didn't even put any effort, she's calm not because she's a well adjusted person (doesn't mean she's not one, it just not the reason in this scenario), she's calm because she got nothing to lose, what if the ram problem didn't got fixed ? does she now only have 8gb ram instead of 16gb ? nope, the computer is not her, not bought with her money, and the problem is fake, really, no one will ever get mad if they're on her position, except for wasting their time, but again, in this case....wasting time is inevitable, and people who do this would know it already
This video costed one employee.
costed?
he deserved it tbh if thats what he’s performing at the job
3 employees*
Rightfully so...
@@SelimxBradley probably meant "Kostet" which is German and means "it did cost"
Linus yelling "WHY!?" killed it for me. As someone who has gone through HP customer service multiple times it's nice to see I'm not the only one who suffers.
Going through bad customer service is a right of passage as an American consumer.
"Hold on we are gonna get a hold of the sales demartment......"
Linus "WHYYYYYY?!?!?!"
Wow i literally read this comment at the same time as the scene lol.
BRS Tarn Wow I read the comment about reading this comment right at that scene...
Congrats to Janice for her first RAM installation!!!
Wish I could RAM her on the same desk.
Her smile is contagious
@@stevethea5250 seriusly? This is why normal people shouldn't read the comments....
@@CookieAsArrow yup
She did a really good job dealing with those callcenter guys. I really want to not be the guy who needs their kind of service one day...
Y'all are giving me bad tech support. Don't appreciate it.
Dude the guy who told her to flat out ask a family member made me cringe so hard
Actually made me angry :( what a fucking ass hole
I mean we shouldn't blame him he may be advised to do that or they may have literally just threw him there with no instructions. He is going for the safe bet to not fuck the PC up
WHERE IS YOUR MALE FAMILY MEMBER?!
@@AuroraTheFirstLight IT IS HIS JOB TOM HELP HER SOLVE THE ISSUE!
Thus the Title of the video I asume
"Is that Internal or External Ram?
-Dell, 2017
No, it’s a laptop
so ive been rewatching this again because of the new uploads, here's the timestamps for those rewatching like me.
00:45 - sponsor(iFixit)
00:55 - intro
01:28 - Alienware
05:33 - Origin
08:08 - Maingear
10:24 - iBuyPower
13:06 - Omen
19:24 - Result
19:46 - sponsor(Massdrop)
20:19 - outro
Special mention:
10:50 - "Excuse me Motherf*cker"
12:23 - :O "...Unreal"
17:09 -
"... in complete and utter silence"
No One:
IBuyPower:
It's not my ability, it's yours.
WizzeV I'd be swearing at him right then and there!! What a useless twat!!
@@jk_46 Yeah no joke. He was terrible! I would have chewed a guy out.
iBUYPOWER needs to fire that guy holy crap
Person: "OH GOD HELP MY LEGS BEEN CHOPED OF, OOOH GOD"
doctor: "iT's NoT mY aBiliTy It'S yOuRs"
WizzeV as a consumer I feel so empowered by this. Ibuypower just tryna empower the customer that’s all lmao
I've said it before and I'll say it again: This series is probably one of the best you guys ever made.
Was it really necessary to tell everyone that you've said it before.
@@ZechMadox Yes? Preach good content.
Still havent seen what specs they got for the system where they didnt even tell her what she was buying.... Or did I miss something?
@@aaronlandry3947 the links to all of the computers are in the description
Aaron Landry you’ll probably see that in the next episode if I had to guess. $$$ to performance comparison
"Smooth operatorrrrrrrr" BEST LINE EVER!!!!!!!!!!
coast to coast LA to Chicago
Also Janice really demonstrated superb patience. To do this with that many customer service lines is something that need to be commended. I can barely take one phone call like hp or dell. She did them all very consistently. Way to go.
iBuypower guy is about to get fired
I am sure he can find another job with his unlimited IQ
Indeed, any time I need to help family members unfamiliar with the inside of a PC, I get them to describe what they see and work from there. Just because they're inexperienced, doesn't mean you give up trying to help
He won't be. He speaks with enough self-assurance to deduce he's not new at this job. His calls are being recorded and evaluated and he has a supervisor that has heard him speak on the phone more than once and he's not been fired yet. If I pulled this shit I'd be out of a job before the call was over. The issue is organizational.
iBuyPower tech support is the Dark Souls of tech supports.
That's giving way too much credit to them; Dark Souls lets you try again, iBuyPower just voids your warranty and tells you to fk off
lol
Nope. I am
Best analogy ever
@@nathanielhildebrand9481 I was partly watching afk....then :"voids your warranty" !! that brought me straight back w0w what a .....
Tech support is honestly so bad... I've never relied on it and find that youtube works a lot better😂😂
Honestly though, Linus is my tech support
This was one of the most interesting and informative series you guys have ever done. I’d love to see more stuff like this.
ibuypower: That's a lot of damage.
This series is up there with Scrapyard Wars, production is great, the idea itself is ingenious, overall one of my favorite mini-series from LTT
Wow man. I have been doing IT support for over 25 years.. How most helpdesk techs stay employed is beyond me. I have always striven to get the issue resolved on the first call and in a timely manner. I started way before youtube and even wide use of the internet, so I did not have an option to just send someone to a youtube video or even email them pictures or instructions, and I still helped the customer get it done - even if they had little to no computer experience. I guess the difference for me is that I feel like crap if I cannot help someone get their issue resolved.
lol imagine being so insecure that you think installing RAM is a "technical skill"
Even worse, he said to get someone with more "technical skill" implying that she would be too stupid to swap RAM even if he walked her through it. Which she demonstrated, someone with no tech experience can definitely do if instructed properly.
That’s just completely unacceptable, this guy should 100% be fired just for this call alone, and this definitely wasn’t the only one he fucked up.
@@Icetea-2000 agreed. like it's not even a problem that can't be walked through as well. A simple list of instructions like turn off pc, unplug cables, find vertical slots to the right of the middle portion of the motherboard, see if one of them is loose, if one is loose then apply slight pressure to either side until you hear a click.
Or even simply emailing a short video of what to do.
Really sad people have to deal with that.
@@ruxis8179 Yeah imagine someone living alone, buying a PC from there, and then getting this call as tech support.
I feel personally insulted and I’m not even Janice
@@Icetea-2000 let's at least be thankful there's some great customer service guys out there like the one who commended her on installing the RAM so fast.
Always nice when you can put down the phone and feel happy you got good help from someone who gives a shit haha
@@ruxis8179 Well yeah but that definitely wasn’t the case with IBuyPower here
You could hear the condescension and disgust in that guy's voice. "Uhhhhhh, the motherboard..."
#IBuyProblems
It's the. I don't get paid enough to do this shit tone of voice.
President Comacho What's this crap about putting water on plants
@@V8SplashMan Uhhhh, grow
@@redholm Yeah I can't say I like that tone. We had people like that when working at the IT Helpdesk job. I prided myself as being among the best to work with and usually I tried to the make the phone call fun or at least enjoyable rather than just another phone call.
Man Alienware sounded like getting a Windows Technical Spport scamcenter call.
indians.. NO ONE WANTS INSTRUCTION FROM AN INDIAN PERSON.
LANGUAGE BARRIER
THEY'RE INDIAN
THEY'RE INCOMPETENT
THEY JUST READ FROM A SCRIPT
THEY'RE UNORGANIZED
THEY'RE FROM INDIA
Mshojat They at least did better than a real support scamcenter
@@nelstar4676 Wow you say that like you are god tier in competence my man
@@BigGreenThreads I mean, he's not wrong.
@@nelstar4676 bruh, thats just blatant racism
"Has this just been 5 minutes of dickin around?" apparently Linus has never called a large company for help.
Dude the Origin and Maingear customer service is too damn good. Gotta love those boutique sellers.
loving this series, but we must, WE MUST see the end results and responses from the companies
Go on Twitter
@@muffinb5446 what account should I search for exactly? (I'm not using twitter really often so.... ¯\_(ツ)_/¯ )
Second post on their page
mobile.twitter.com/ibuypower?lang=en
@@muffinb5446 oi
@@MultiBOMBS "immediate action" aka terminating that guy.
That ibuypower guy was cringy to listen to. I've been working as an IT Helpdesk person for 8 years and never have I acted like that guy who assumed that people should know what a motherboard is.
Also that HP Omen call, you can literally see Linus popping a few veins on his head.
Damm 8 years, at the same place or multiple companies?
I am a service desk lead and OMG. This is offensive. I'd fire my guys if they were this shit.
My heart was hurting when I heard him be pretty condescending and unhelpful.
I used to build Omens for Voodoo before HP... I'm livid and embarrassed at their treatment of our legacy
I mean, if they knew enough about the internal machinations of the PC, they'd not be calling support anyway. Being able to explain those things _is_ the job, if you're not doing that, what are you even doing. Not assuming someone knows what a motherboard is, and being open to explaining it is the very bare minimum of what should reasonably be expected of these employees.
People buy PCs for their gamer kids, or artists buy expensive PCs to do editing and even touch-screen drawing. It's like if someone's monitor stopped working and the employee expected them to know how to open it and evaluate the soldering on the capacitors, and being berated if they didn't know.
Janice deserves a hug she seems like such a nice humble person
Hey guys, absolutely love the series, I'm watching your first round of secret shopper videos after watching the second one first - great videos! I do recommend though to add chapters to these older videos as well, I'm sure many like me are watching them now for the first time. Keep up the good work!
Janice deserves a pay rise for having to go through all of this.
Go through what?
This is not a time sensitive process. Her job in this is to just test a few calling procedures and just go along with the process.
There's basically no lower level ask of someone than to do this.
@@yewwowduck r/wooooosh
Do this series again in a year to see if anyone improved
This for sure!
+1
bump up
Llova1 agreed
I doubt that they would care enough and it's to dependent on person taking the call.
I cannot believe how patient Janice was in all of this
These secret PC shopper videos are my favorite videos. Its good to see the problems we face every day getting exposed.
So glad they made this series to put this shit on display to the public.
Listening Point it’s exposing the trash that is tech support....It’s kinda necessary
It’s hilarious how high-and mighty iBuyPower’s tech guy was, “Revenge of the Nerds”?
I'm just surprised that they expected more from tech giants HP and Dell....I have an HP at home, but it's not really an HP anymore since i changed the HDD to SSD, the motherboard, graphics card, and CPU. The only thing HP about it now is the case. I've dealt with them before and my answer was as it is now, screw them, fix it yourself. If you don't know how to fix it yourself, watch Linus do it, then try it. Even if you break something, you'll still end up with a fixed product faster and maybe even cheaper than if you let those dumb dumbs do it.
Just download more RAM
this needs to be higher
can I get em in those torrent things?
I tried that, but I got a virus! Be careful when downloading ram. :P
IK these fucking libtards PAYING FOR RAM... laughable... i also downloaded a 17 and a 2080ti too
I almost got a virus downloading sdram on my laptop
I love this series so much I'm now rewatching this one even though it's been outdated by the 2021 and 2023 Secret Shopping. It's good info and I appreciate the parodies making it fun.
Love the editing around 11:30 with the music and the creaky swing. The fucking condescension from that guy was insane, I seriously hope that is not the standard of their aftermarket customer service.
Moral of the story??
STOP OUTSOURCING YOUR GOD DAMN TECH SUPPORT
YES EXACTLY!
FudgyTheWhale just go to build a pc subreddit or discord they’re actually helpful and will give you immediate support on any system. Honestly I’d bet on that community’s knowledge over an tech support at the moment 😂
123 456 Subreddit is the place to go to have questions answered, I’ll give you that, but if I’m giving your company $1500 you should have no problems answering any question or problem I’m having
to be fair you can pay for Dell ProSupport which is usually a senior tech in america. usually fixes the problem or sends a overnight repair order in 10 min or less no tedious questions asked.
@@dylan-nguyen the keyword there is 'pay'
I shouldn't have to pay for god damn tech support. I already bought your product. If it's under warranty you better not try and charge me a fucking dime
GOOD FOR YOU... for exposing unacceptable BS tech support, about time!!
David Davis that guy was actually such a douche bag though lol
@@SushiRicetm lol
This is raising my blood pressure to watch. Can't believe how disrespectful some of these people were
bc he said "smooth operator" I had to go ahead and find my old man's LP discs and just crank the system up to MAX while screaming "NO NEED TO ASK!!!!" HES A SMOOOOOOTH OPERATOR SMUUUUUUUOUUUTH OPERATORRRRRRRRRRRR"
So a huge thanks for that
I am very happy that LTT did this kind of reviews. This basically shows the user experience people will have with these companies.
IKR? I mean, while I watch LTT sometimes, I feel distant because I know for a fact that I wont end up having some of those experience. But this secret shopper series is ACTUALLY what I will have similar experience to. It's very honest and representative, and of course interesting to watch.
I admire LTT's willingness to burn bridges for some quality content.
It may have the opposite effect. Ibuypower have already sent a grovelling apology over Twitter to LinusMG. For some good PR they may sponsor a video/series knowing how big Linus' audience is.
If anything it would make iBP kiss linus on both his butt cheeks to avoid going bankrupt.
I was worried for origin giving that it's a regular sponsor. But it's great they're willing to put they're money where they are suggesting we put ours
From the looks, the bridges where built under false pretense's and very prone to "falling apart"
most company actually outsource their customer service to other companies
Your Editor is one of the best. I am glad he is there. Good Job buddy!
Watched this as I watched the equivalent episode from Season 2 and am loving it... These are such great watching...
I think Janice is the hero here. The patience of a god.
Gods are usually not that patient, they tend to loose their shit and go on a murderous rampage when things do not go their way! But yes, she is patient.
*goddess
Nailed it. It's a policy problem with HP. I worked in an extended warranty call department and there are prompts and procedures you HAVE to follow. I was actually negatively counseled a few times for going above and beyond to solve a problem without involving a technician or the manufacturer.
That sucks
That form is strictly to deter requests, isn't it?
Most likely. Or, it could be to delay consumers having to open up their own computer
I worked Compaq and HP tech support as both an agent and a Senior (helped agents with tech issues and approved services) and was told to put people on hold as i solved things too fast.... i never did and finally got promoted to Case Manager (HP Corporate) which was fun in itself. Yeah outsourcing killed HP, Policy killed HP; Ultimately though Carly Fiorina killed HP.
I worked for Dell Support a number of years back and we had the same issue. If the customer even mentioned a word that could allow us to transfer them, we were supposed to. They did not like us going above and beyond there either.
Watching this just made my anxiety level go up through the roof. I could never do what Janice did here. Kudos to her!
Rewatching the series for like the fourth time. I need more, I need a refreshed series for 2020/21.
Wish granted
i don't think this is a clickbait he should be fired.
Wait, for $1,500 ibuypower refused to teach something as simple as how to plug in the RAM sticks????
Would be best to send it back
To be fair, that guy probably was fired after this was released - if he had even kept the job until then.
But yes, he also clearly wasn't instructed well enough on the purpose of the existence of his department.
@@TheHadMatters pretty sure all these calls are recorded and if Linus/Janice put in a complaint they would just review the recording.
To be fair, this is a community where most of us have built our own systems. I doubt our parents could determine, where a ram stick is, let alone what a ram stick is.
@@Trainmaster909 yeah i know for a fact my mom wouldn't know what a RAM stick is at all. My dad might
You guys rock! I'd love to see more of these "secret shopper" videos from Linus T.I.!!
This series of videos have millions of views. Nice way to put these sellers on notice. I love this type of content. Good job Linus and company!
Joining in the love for Janice. What an absolute champion!
I feel stressed out from watching her go through that. Someone buy her lunch please
Agreed. You could hear it in Janice's voice that she was even trying to prompt the guy from ibuypower to help her but he wasn't going for it. Here's hoping both HP and Dell see this and fix their efficency up because they could easily make things so much better.
@@firedingo5 HP and Dell are probably too big to care, honestly. I doubt they'll make any changes.
So we should punish them, by choosing to buy from other companies who aren't absolute shit at this.
Now to be fair, Dell has always had complete shit service, even when they were a small company.
@@firedingo5 Dell has always had shitty support for their products , their laptops are also pretty bad when it comes to fixing them because it feels like they were never meant to be repaired, only replaced. Going through this series also Dell performs rather poorly. Hopefully one day they'll change their policies.
I would really love it if Linus Randomly did this all over again next year to see who's improved and who's fallen from Grace.
Alfire yep an annual thing
Look whose wish came true!
Watching this makes me glad i learned the parts and built my pc, i do not wanna deal with these “tech support” ppl
Probably the best serie i've seen on your channel. I loved it!
Holy f*ck this mini series is good. I think it might be one of the most entertaining things I’ve watched on youtube. Its such a interesting concept and a outstanding way to put it on screen. Thanks for yet another entertaining episode, looking forward to the next
EXACTLY!
ma words ma duud!
16:15 I wanna know what's the inside joke there!
omfg you literally took the words out of my mouth
@@stevethea5250 same but i think it's that was the exact reason why she called lol
I feel kinda sorry for the Dell and HP guys. Competent people stuck working within a terrible structure. I used to do call centre work for a bank so I know how that feels. IBUYPOWER guy however I have no sympathy for. No excuse for ending a call where you know what the problem is with "I can't help you" and then just leaving them hanging. Even a transfer to warranty returns or sales would have been better than the silent treatment.
yeah and the sad thing is many, if not most people who call tech sup, are usually short tempered who doesn't even try to solve his problem but goes like "its their product, their job to fixit", and because of the shitty waiting system and no communication between the different support staff you are transfered around, they are moody or even furious by the time they reach someone who is willing and happy to help... luckily there are more and more online tech supports, where you just write a ticket and in a few minutes at most someone contacts you via live message to help you solve the problem,and there you can send pictures, links and all back and forth to make it easier to resolve the issue. whenever i can i use the live message support and had like 5-6 encounters in the past year and all of them was top quality and pretty fast. hell one time i contacted an US based shop where i wanted to buy a limited art print, if it was possible to send it for me without the framing, and rolled up, because the postal cost would have been more than the price of the actual piece because of the size of it. the guy spoke with some others and we agreed that the piece might get damaged in the process and if i take the risk, refer to my ticket in the order's notes and they will send it to me like we talked about!
@@simplig1272 Honestly if I was the boss, I don't care if it's your job to fix it. If you know how to get it fixed without bouncing the around between tons of f*cking departments and operators then you better just fix the problem so the customer can get on with their day. There was no need to bounce her around between sales and tech support if tech support could have just guided her through the problem real quick.
@@simplig1272 online tech support doesn't help if your computer is broken and can't go online
but it wasn't even just "I can't help you", he basically said, you should know how to replace RAM and if you're too stupid to follow my jargon and technical instructions then go fuck yourself. I'm guessing he was an INTJ who doesn't know how to speak to humans...
From my time in Tech support you were supposed to resolve a customer issue in 8 minutes 30 seconds. Thats what you were measured on along with did the customer call back. I seen some people who went live on the phones from 2 weeks training and just one day shadowing, no prior knowledge and that was to support Mac, '95, NT, and Dos. I would say Dell outsources I know they used too and same for HP. IBUYPOWER quy is one of those 'rotton' apples who depending on his bosses will either be a genius stats wise or out on his ear. It sounds like everyone else has a local team in house who get exposure to everything.
Found this video just now. An awsome video. Very well made, usefull and entertaining.
Love the intro. 10/10
I've discovered this channel during quarantine, watched dozens and dozens of videos and this is the first time I saw Linus actually pissed and he's a man with huge patience.
Welcome to the channel, lots of cool stuff. Be sure to check out Channelsuperfun also
iBuyPower's behavior would warrant returning that machine immediately for a full refund. That was legitimately shocking behavior from tech support.
Tombs Clawtooth You forgot the parentheses with “support”.
IBuyPower throwing away costumers like they threw away CS
Ahaaa I get that reference. I miss dazed.
@@runninggames771 and i miss swag in mainstream cs
AHAHAHHAAHAHA
IBP is the king of threw
Oh SHIT
Damn the production value on these videos is crazy good.