Furious Mom Has Airport Meltdown After 12-Hour Delay Ruins Disney Cruise
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- čas přidán 11. 04. 2016
- A furious mother was caught on camera berating American Airlines staff after her flight from New York's LaGuardia Airport to Miami had been delayed for 12 hours, delaying her Disney cruise vacation. The mother was enraged and told staff: "I'm sorry, you lied to me. You lied to me. I'm sitting here since 8 o'clock with a nine-year-old who's waiting for her vacation and my 13-year-old and me. And you're telling all this s*** to all these people! If there's no flight just say: 'There's no flight!'" #InsideEdition
If you miss your cruise you lose your money. If they told her no flight she could have booked with another airline last minute. I been screwed by lying airlines
N Esq at first I was annoyed with her but when she said that they should just tell her the truth instead of lying, I changed my tune.
I bet she over heard a conversation and that's what set her off. I hear stuff workers think im out of earshot for but im only 3 ft away. It's good for me though bc it's usually a Walmart or other general store.
Better to take a boat or train of u got the extra time
Then boycott them and don't fly!
@@AlexanderSimic well you can't always do that especially in a timely manner
“Patience is something that is serverly lacking”
*SHE WAITED 12 HOURS*
That’s inside edition for you
LMAO
Constant Anxiety Better safe than dead. Weather was bad.
She didn’t have to yell at the employee like that, as if they know what is even going on smh. Could’ve gotten a clearer answer by calling corporate it’s just that people don’t think these days.
Constant Anxiety exactly that is wayyy too long and have to have patience he’ll no 👎🏼
She is not a Karen. She has a reason to be angry. Imagine paying a ticket and waited 12 hours just get lied upon. She's incredibly has more patience than me. I would be mad if it was delayed 3 or more hours
She is the definition of a Karen.
Ok .. be mad.. understandable.. never an excuse to take it out an employee doing their job.
@@Kvic901 unless the employee told me it would be delayed 12 hours rather just telling me it would arrive in a few minutes
Don't think it's that easy to just say "It's no excuse to take it out on the employees" If you were in this situation or anybody else, sitting and waiting for 12 hours, without anybody or employees telling you that the flight has been delayed. Especially you did nothing but wasted time.
You think the lady behind the counter had any control over the when flights take off? She’s ridiculous.
Actually, she has a point. Airlines will do everything they can to avoid telling the truth, because it costs them money to create another flight or worse…to have to put people up in a hotel for the night.
And what does that have anything to do with the front desk person?
@@Lee-ic8lnShe's the only point of contact for that woman. It sucks she has to listen to all that, it's not her fault, but yeah that's how it is
No stupid
Thats because people have no self control and the airline staff need to remain safe.
Did anyone else feel her when she said.." If there's no flight, just say there's no flight.." It was so real.
Miss. Kriss like she is so right! A 12 hour delay that later turned into a 13 hour Dayley / cancellation.
I hate when the crowd did not support her rant, after wasting 12 hours like an idiot. She deserve her coins back, and for the idiot crowd to say “cool off lady” can just suck it. What a lame group of people who just stood by while being played at.
That's AA for ya, they dont do flight cancellations. They just delay it so they dont have to refund you.
Does the lady at the front desk have anything to do with the flight being delayed tho?
@@jennabaily2282 not at all.
12 hours waiting with kids? I would be screaming too.
Seriously especially when they wont say there is no flight and I'm still waiting with my kids.
Just book a different flight
@@slapshotjack9806 they kept telling her the flight is not canceled. She was implying she would if they would say something.
When this happened to me I got to go to a hotel but I had to wake up at 4:00 am
IF THERE IS NO FLIGHT THERE IS NO FLIGHT
I’m with the lady on this one, a cruise is expensive, she has waited for the cruise for a year, you have to time everything perfectly, time off work, school etc, the negative COVID tests to get on some cruises, the airline was completely incompetent, airlines should tell people if there is going to be a over 1 hour delay, I’m glad she got angry and spoke up
There wasnt covid 6 years ago but yeah
Did you check the time when this video was uploaded
@@white19875 no
Apparently Covid exists 6 years ago and yet everyone isn't wearing a face mask in this vid
If you plan for a cruise like that, why go there within 12 hours slack time? I'd rather fly there a day or two before to make a short trip in that place first.
“patience is severely lacking” nah, respect for passengers’ time is what’s lacking.
When you freak out, no matter what your wrong;) if you don't yell no one will hear you
@roorooglizzydoo2026 you have to yell because corporations won’t do the right thing unless you publicly shame them
@roorooglizzydoo2026 you have to yell because corporations won’t do the right thing unless you publicly shame them
@roorooglizzydoo2026 you have to yell because corporations won’t do the right thing unless you publicly shame them
@roorooglizzydoo2026 you have to yell because corporations won’t do the right thing unless you publicly shame them
12 hours? Wtf? I would’ve went off too.
Massimiliano Giacometti
You clearly don’t understand what people go through to provide for vacations.
Massimiliano Giacometti I know me more than you do, so I can say you’re wrong
Why the heck would you wait 2 hours. Have to be really desperate to wait that long.
Massimiliano Giacometti imagine paying hundreds or even thousands of dollars for a cruise and a flight and it ends up being delayed 12 HOURS, im pretty sure you would be mad too
TT007 PT Idk if you know how life works but I’m positive she had already paid thousands of dollars for this trip....
But good for you, I guess you do alright with losing money all bc you’re impatient. Lmao
I'm kinda with the women on this one. Waited a whole day at the airport just to be sent back the next day
I'm with Mom on this one too, her kids probably were asking her all day if they were going to make the cruise, that cruise is expensive and they had planned for a year....The Mom struggle is real, it's tough....
But like think your 9 year old self seeing your mom screaming at the desk agent like that. She shouldn’t be acting like that and definitely not in front of her kids.
@@chloechen3120 if I saw my mom acting like that I'd be like "yeah, get em mom" 😂
Seth Poepke I’d just start yelling with mom complaining on how much she has gone through.
Plus 12 HOURS THATS TO LONG (SICKO MODE ACTIVATED)
Danielle Denis mhm team MOM. No because i love my mom 😂😂😂
So annoying when airlines won't even say it's cancelled. The flight just gets delayed the exact amount of time the next flight is leaving
Oh Boo Hoooo
Imagine spending 12 HOURS in an airport, I would literally cry. That’s almost a whole day (awake, which is 16 hours).
would you prefer to travel by ox pulled wagon or by your own two feet? Quit complaining.
@@imnotyourfriendbuddy1883my boy, 12h at airport you'd probably wont survive, quit thinking ur a though guy
@@paddenstoel95
But I'm a very though guy. so though I can tell the difference between though and tough. Hi Boris. Learn our language if you want to talk smack on our platforms or stick to rutube.
@@paddenstoel95 If you think someone can't survive 12hrs at an airport I HAVE to know how you think civilizations got built from the ground up in the wilderness. 🤡
Imagine being an airline employee and dealing with crying adults who have no sense of grace and cry when they dont get their way LOL
She waited 12 hours. Add on airport security, time to get ready in the morning, and head to the airport, she's probably been awake almost 24 hours. At a 12 hour delay, the airline should be expecting this. She had plenty of patience.
Whats worst she is on new yorks worst aiport Laguardiab4 the renovations
@Matthew - they didn’t lie. The weather is what delayed the flight. The only reason it was canceled is because the weather kept them grounded amongst other things thus the cancellation.
Miss von thats why your bum ass works there
@@Overactiveeyeball yeah but they failed to inform the passengers that it was cancelled they could have told them that than making them wait and saying the plane is delayed. Even if they didn’t know what was exactly happening they could say that the weather is not the best so the plane will most likely be canceled
@Matthew - what about everyone else being patient
Imagine not being able to afford a Disney vacation and finally being able to take it with your family, only to be left waiting at the airport for 12 hours without a definitive answer of when you’ll be leaving.
That’s enough to drive someone over the edge.
simpleplanfan011 facts. Straight facts.
i would scream, insult, and berate dat staff and wish that AA would go bankrupt also i would try to make that staff member cry which i hope it would be successful
Fact fact fact
*Who said she couldn't afford it ? You're just making up claims to fit your biased narrative.*
Phil The Logician Oh, do shut up.
"Patience is severely lacking" EXCUSE ME?!! SHE WAITED 12 HOURS WITH 2 CHILDREN
I love that they tried to spin it like she's in the wrong, but everyone here agrees she 100% had a perfect reaction to waiting 12 hours and missing an expensive ass Disney cruise. And then for them to cancel the flight at 9PM, 13 hours after it was supposed to be boarded? Unacceptable that they'd try to blame anyone for her actions but themselves.
To all the people saying she handled the situation badly , you really don’t know what is to be on an airport 12 hours with a delayed flight...
Stop trying to look for attention, everyone her agrees with her
How is that looking for attention
Dumbass
@@hellobye4154 did you really looked at the comments? 😂🤦♀️
I’ve been delayed 24 hours and she reacted badly.
the flight was delayed for 12 hours because of bad weather. can American airlines do anything about it? no. you cant just change the weather cant you?
"Patience is something that is severely lacking."
Okay, then *you* wait 12 hours for a flight and get back to me on that.
I’ve been in a 18 delay! I understand the frustration whole heartedly, but, there is no excuse to treat the air line workers like that. I remember treating the workers with respect and eventually one was even nice enough to give me a first class trip back to Chicago. Kindness begets kindness.
Yeah, and which two decently young children.
More like an entire day
@@pedroportillo1585 only if you're lucky enough
@@pedroportillo1585 you obviously weren't in her shoes. Literally. So think anout THAT aspect.
I mean… She’s actually not really in the wrong. 12 whole hours with no results I would be close to losing it too.
People be defending AA for the “bad weather” .. they could’ve just told her that theres no flight?? why let them wait for 12 hours with no answers if theres even gonna be a flight for her.. imagine waiting 12 hours for nothing. AA really scared to refund huh
12 HOURS?! Thats long enough. Screaming justified.
That's normal for airport, I had to wait a full day once.
@@f.r.etling6226 My brother, had to wait three days, he was stuck in Paris. he was on his way home as the 9/11 attacks took place.
I would have bought the $59 lounge pass at the AA Admirals Club get some food water drinks tv and comfy chairs
I was in an airport for 15 hours once, missed a couple days of school in a payed for resort in Hawaii. Turned out GREAT. Free buffet breakfast too
@@SincerelyTracie Not with bad weather they couldn't.
The fact that pretty much every passenger is angry and yet inside edition is trying to paint the woman as the bad guy 🤦🏻♀️
They always gotta paint somebody out as the bad guy otherwise it wouldn’t be “news”
@@timothylouis2684 then paint out the actual bad guy, American airlines
Just like how the media painted the old woman/grandma as a “money hungry” who sued McDonalds. Sigh.. oh media.
All she really did was abuse minimum wage workers...
Morgan Miller they should paint the weather that’s the real culprit
“Patience is severely lacking” let’s be honest we would be acting the same way if we spent thousands of dollars on a vacation just to miss it because of a delay. Can’t say I’m wrong.
Airlines only think about how to make proft.
She's 100% percent right in being angry but its sort of a dick move to yell at the workers. They're just doing their job. They were probably forced by management to lie. If you're gonna scream at someone, scream at the airline.
How? On Twitter? By asking for their manager and then asking for THEIR manager until she reaches the CEO? I think if you work for the airline you represent them, and they're not entirely blameless either. I bet they wouldn't tell the passengers 100% of the info either
@@lizxu322they're just doing their job really, but she did the right thing. the receptionist's job in this case is to keep people patient and once a situation like this comes out, she'll leave for the manager and something actually happens. if people gave her a reason to get the manager hours ago everyone's time could have been saved.
Yep. You said it right. I mean I am pretty sure the workers needed an update, but they could have offered to rebook those on a new flight to like Fort Lauderdale or another Miami flifht.
How the hell do you get a 12 hour delay? Wtf American Airlines...
FETV: Broken airplanes, bad weather, sick aircrews, it all adds up.
I believe they said it was related to weather. It was the mother's fault. She should have booked her flight at least three days ahead of the time that the cruise ship was leaving so as to give herself ample time for unforeseen circumstances.
Pelican1984 it happened to me we were going to leave at 11:45 we got on the plane at 11:30 PM and than it got canceled it sucked
Kinky Bartender yeah that's smart book your flight 3 days ahead and pay for 2-3 nights in staying in a hotel... not.
crash, fire, engine explodes,....anything
*"Patience is severely lacking"*
_Woman says she's been waiting for an entire year_
If you’re being sarcastic, she probably literally meant a year as in she booked the cruise a year ago.
@@Avianca-rr3rf oh okay
Plus she waited 12 hours not 12min to go insane
•Skittle Army• 😂😂😂
That woman payed for a CRUISE!! It is expensive. And she has kids too!
It will be super duper expensive!! She said she was saving for a whole year and lost the money because of the lying airlines...
If they have told her there was no flight she could have been able to cancel her cruise booking or find another flight asap.
That woman has complete right to lose her temper like that at the employees. They deserve it and they also HAVE to pay her the cruise cost and hotel and all!!
12 hours without notice is really insane. It’s a scandal for the airline actually.
I'm with the mom. Not only I got delay and missed the cruise, I disappointed my children and shattered their hopes and dreams planned months ago, it's nothing any money can compensate.
The only thing she did wrong is that she's yelling at the wrong person. Other than that she's completely justified.
-made to wait 12 hour delay + drive to airport/being there early
-money can just go down the drain for cruise if they aren't able to fly
-no definitive answer if there's a flight so she doesn't even know to book another one
Not really, that person is the one who relayed any info and did the actual lying.
Like in an airport scenario i cant really think of who you would go to yell at instead, the pilot? She is the lady literally telling people thinks to me she is probably the best bet to talk to
*Woman waits 12 hours*
PaTiEnCe iS sOmEtHiNg ThAtS's sEvErElY LaCkInG
Luca Dolan Ruiz
Ikr
*thousands of dollars and work wasted*
“Patience is something that’s severely lacking”
She’s on her period
Imagine if your trying to see the doctor and your bleeding internally and the nurse says the doctor will see you soo 12 hrs pass then it turns out the doctor wasn't there in the first place
There's being patient, and then there's being a doormat.
I think this is the first time I've actually sided with a Karen
No, there never a excuse to side with a Karen. Not even if Karen is right.
Well if the weather was really bad then I wouldn’t risk it. I guess her vacation is more important than people’s safety but ok.
I don't think she can consider as Karen if she's waiting for 12 hours!
A Karen that has a reason to speak with the manager
Joshua Lion if you’ve sided with a Karen, then the Karen isn’t actually a Karen
It’s nice to see some support for this women. Clearly this trip is very meaningful to her and she hit a breaking point. We can’t be perfect all the time.
Patience is something that's severely lacking? How can anyone say that when the poor woman and her family have been waiting TWELVE HOURS??
i didnt know waiting 12 hours was considered lacking patience...
So if it starts heavily snowing, YOU know to the minute how long it will continue? If she doesn't want to wait, rebook for later that night or the next day.
chrisnyc1 They jerked this passenger and other passengers around for 12 whole hours. Own up to the fact that it was canceled and tell the passengers instead of giving them the run around and as much as those Disney cruises cost I'd be upset as well if there was a possibility I'd miss it.
Rawest while I'm here watching this in a 5 hour delay lol in airport now
Comet The Husky Is it because of the heatwave ?
It's not the receptionists fault grow up lol
To be honest this Karen actually has a reason to be angry.
She’s not a Karen
@@PopuleuxMusic do you know the frustration of having two children with you for 12 hours straight.
@@PopuleuxMusic fair enough, in the end she got to the cruise in time.
@@PopuleuxMusic no, we have standards in aviation. if the weather is so severe or a storm hit NOTAM is issued and we cancel all flights. in this case the airline simply didn't wanna lose money by refunding all those tickets. If the flight is cancelled passengers have option to fly from other airports or just go home and fly the following day instead of waiting at the airport for 12 hours. in europe you get €300 - €600 for a delay more than 3 hours so that you can't play with people's money instead just cancel the flight
@@PopuleuxMusic hmm but why not say there's no flight
I think in this case, the woman had every single right to yell at them
she was yelling at the wrong person
"patience is lacking" I'd like to see you wait 12 hours in an airport only for your flight to be cancelled LMAO
Patience is lacking? Did I not just hear they’ve been waiting over 12hrs already!! How much more patience do they want them to be. AA is such a joke
June Bug AA weren’t the ones who said that
This just happened with me with JetBlue. I had to wait at the airports for over 23 hours because they kept delaying and cancelling my flights. I hadn't had seen my mom in over five years, and I missed a whole day with her due to the delays and cancels. I was so angry but I didn't freak out like this crazy Karen. I kept my calm and stayed polite, even though I was so angry and hurt and tired.
@@MysticCrystalsAndCats I think you're forgetting that she missed her Disney cruise
Exactly
funny a woman named Karen tells not to be annoyed on a delayed flight
I am with the women in this one. I mean imagine paying a lot of money for a Disney cruise just to not be able to go on it.
@RoyalGobah 14 hours? wtf they should just cancel the flight. i used to work in these field, if the weather is so bad and NOTAM is issued usually after waiting for an hour or so we already know whether it will take longer than 6 hours or not. 14 hours delay it's either their calculation is so bad or they simply don't wanna lose money refunding all those tickets
@RoyalGobah I’ll be the passenger so I can collect the bag after
How can she be angry towards the airport staff who have nothing to do with how delayed the flight is.
exactly and then when its time to get your money backt hey dont want to give u back ur money
@@rorydenholm7943 the issue comes in when the flight is delayed for 12 hours then on the 13th hour its cancelled. That is a massive waste of time especially when if the airport is upfront and cancelled it from the get go they could have looked at other options for flight.
Stop. I’m siding with mom here. She has her kids with her, probably been looking forward to this cruise (hello, mom of the year) and waited 12 hours? If I had to look at my child’s face who was so excited for the vacation only to be told to wait for 12 hours, I would very much react like this too. That woman wasn’t yelling for herself, she was voicing for her kid’s dream vacation
You can see the nine year old going towards her big sister for comfort, and the thirteen year old reaching to calm her mother... those poor kids. Their mother's outburst was probably more stressful and upsetting than anything.
Bingo
She's a dick who couldn't control her anger or her ass will be arrested
that lady was crazy but she had a point. airlines always say "no worries, we'll be boarding soon" when they know damn well the flight will be delayed for hours
Lil Pamp Agreed. Her tone was wrong but her point was valid.
After 12 hours her tone was not wrong....she was demanding the truth. After 12 hours I am sure that plane had been diverted to it's next destination as to not hold back air traffic every where else. I am sure the airline was aware there would be no flight that day but canceling a flight would cost them in food and hotel vouchers. The longer they wait to cancel the more potential a passenger will find their own solution. There should be federal laws restricting airlines on how long a flight can be Considered "delayed" before it most be cancelled. I think 4-6 hours should be the max.
Lil Pamp IKR. MY FAMILY'S PLANE LEFT US BECAUSE OUR PAST PLANE WAS LATE. IT WASN'T OUR FAULT BUT NO WORKERS CARED THAT WE HAD TO SLEEP IN A COLD AIRPORT OVERNIGHT.
Chloe G flight #1 took forever to take-off because the people putting luggage's under the plane were super slow. Then, our flight was super long. when we got into North Carolina, we had to legit RUN ( I sprang my foot also ) to flight #2, to only be told that they already closed the plane! Flight #1 caused us to be 10 min late, and we were left there until morning. It was irritating :/
Chloe G no. We had to wait for the next one. 8+ hours, actually.
Yeah just say there's no flight :/
villy y there’s no flight
There’s no flight my dood😰🚫✈️🚫
jolie eee exactly
jolie eee They don’t say there is no flight because if a flight is cancelled you get your money back. American Airlines would never want to give money back.
@@timothyyhtomit WHAT DO YOU MEAN THERE'S NO FLIGHT 🤬. That's what she was planning on saying
“Patience is something that is severely lacking” I mean, if she was patient for 12 hours I mean….how much more patient can someone be.
This lady was speaking the truth. I am willing to bet for the whole 12 hours they kept just pushing the time back by 30 to 45 minutes telling everyone they would be leaving soon. can you imagine 12 hours of them constantly feeding you false information well knowing the whole time of the flight wasn’t going to go?
12 hours is too long to lie to people on that flight
Airlines do not control weather. If you think otherwise then "screw your feelings."
Chris That's not the issue. The isue is that the passengers weren't given information on what was going on. They didn't know if the plane was there or not, or when it was getting in. If they just said "due to weather you kight have to wait hours to get on the plane" clearly with the lady calling them a liar, they probably kept saying "ypu can board soon, in an hour or two" rather than the truth of "we don't know when the plane will be here b/c if the weather"
Camazotz 4444 bad gate agent...
ROBLOX Caden yep.
+Camazotz 4444 No, they probably _were_ given the information. They just didn't understand it. I'm sure the airline was trying to get the flow sorted out but there's never any guarantees especially when the weather is bad.
How is 12 hours of wait lacks patience???????
of course it's lack of patience. My father went out to buy cigarette 5 years ago, I'm still waiting for him.
SpringRoll Wang LMAO
SpringRoll Wang IM DYING XD
LMFAO!!!!
Exactly, I would of lost it at 6 hours of waiting.
I can't believe the speaker takes the side of the airline. That's a mother who probably saved up for this cruise a long time, and they keep lying to her.
“Lack of patience”😂 I’m pretty sure 12 hours is patience enough
American Airline‘s problem seems to be that they never tell the passengers whats going on. Really stupid. No wonder passangers get so angry
Ikr
American Airlines does not predict nor control the weather Li Nita. What planet do you live on?
Walmart does this all the time
Tea Tea how so; in what ways?
But they can be honest and say they won't be flying out and it looks like they won't be for several hours. It's not hard to do.
In my opinion she was right to complain loudly after waiting 12 hours. In fact I believe people deal with airline delays far too leniently. People should give a reasonable ultimatum of one hour after which they should demand to be dealt with according to their needs. Some will go to an hotel, some will be transferred, some will ask for their money back, etc. Don't accept any delays from the airlines. They sure don't accept any delays from you. The managers of these companies don't give a damn about their passengers until they have a "riot" at the gate, at which point they'll start reacting. Don't be a sheep. Don't be embarrassed to ask for the airlines to keep their end of the contract. You a paid good money and should be taken care of.
+DannyThePilotGaming
Nothing in this video points to a storm. If the lady is going on a Disney cruise then a blizzard is excluded and I doubt an hurricane is the problem. No other type of storm disrupts flights by 12 hours. In any circumstance if there is such a severe storm people shouldn't be kept waiting in a terminal indefinitely. They should be dealt with according to their needs.
It was weather delays you idiot .
It was weather delays you idiot .
She wasnt furious about the weather, she was more furious at the fact that the company kept on delaying the flight when the flight was probably cancelled long ago. Company managers probably tell the employees to never resort to refunds and paying out accomodations so they just kept on lying saying it will come soon. Thats why everyone revolted in the end lol
+Maximilian van Vliet
Oh my goodnees, the first part made me laugh so hard, I swear.
Mortified? I’d be proud if that was my mom. Hold people accountable for their job. Bunch of cowards these days.
She just screamed her frustrations, she did not burn down the whole airport. I call that patience 😌
I don’t blame her they ruined a year of planning a dream vacation that costs thousands of dollars
very true
Same
Yeah, I’ve been on a cruise before, and it’s very expensive. I can’t imagine missing it and wasting so much time planning and having so much money be lost.
Legend 27 There is a reason why you fly in the day before the cruise
Good thing they got on it
Do we need testimony from some random woman? She added nothing.
Lol I was wondering why she was even there to begin with
She recorded the video I think
Wtf I thought she had key info and never came through.
She was the passenger(that acted like an adult, and had every right to say 'patience was lacking' due to the rest of them having plenty of it) that took the video you just watched. She and the rest of the passengers likely understood that safety is a bit more important than some disney cruise.
@@natalie8042 It is called, life. It isnt always fair.
She honestly has a good argument towards the airline. I mean, come on, 12 hours???? Plus, she probably wasn’t able to get her money back from the cruise nor the airline.
True
Although maybe not the “high road” that woman had every right to go ballistic. Especially for a cruise. You miss that departure and you’re just straight up screwed.
People work their asses of for months and years to afford these vacations.
I dont even blame the lady for being mad 12hours will maje people go crazy
ive never blame her too, if im the one i there i will let the airline to pay all of my delay
A Disney cruise is hella expensive, and she probably thought they were going to miss it.
Lily Tyler that’s why you buy trip insurance
What is a *Maje*
@@suggonmsb9760 A title of a Kazon leader in Star Trek.
They say patience is lacking its 12 hours that half a fricken day I don't even get that much sleep!!!!
As someone who had a 12 hour lay over at an airport late at night. The wait was terrible. I am so lucky the Airport had facilities to make the wait more bearable, even then it was difficult. I don't know what I would of done if they didn't have such facilities.
Dementos same I had to wait 12 hours to go to mexico
google wallet well, that's flying for you. Nobody can control the weather. If you don't like it, rent a car and drive to your destination. Bet you won't find any problems along that will delay you along the way
I had to wait 14 hours... Luckily i was very very high.
Pam Rod yes, because you can drive to japan from the uk now, hmm? tell me, do cars fly?
Feeling for this mom, I can’t imagine waiting 12 hours in an airport and knowing airlines being dragged on so much by the airport with *maybe* we’ll fly and trying to keep your kids entertained too
I mean the desk person isn't to blame for the delay solely. However she does have a point, there should have been some type of compensation and warning
Do you actually EXPECT PASSENGERS TO BE 'PATIENT FOR A 12 HOUR DELAY?!
ItsMysticHD exactly. I think everyone would go a little mad if they had to deal with that.
Yes
fr these airlines think they can do whatever the hell they want just and dont care about passengers who paid for their seats. talk about disrespect
Delays happen all the time. People can't control maintenance/ weather ... Delay for that long was either issue with weather. It's done for safety of the passengers..
ItsMysticHD in Europe is different thank god !!
I give that lady at the front desk credit for keeping her cool the whole time
Niff
will that's her job to always keep a cool head with difficult passengers she was trained for this situation
Niff she looks so freaking scared though
She want none of that self entitled bulshit lol
that's her job.
Niff i
Screaming and yelling just makes you look bad.
Finally a Karen I can get on board with. Whoever said that patience is lacking is so stupid, I think 12 frickin hours is patient enough. Go 12 hours late to an appointment, your job, or court and see if they still forgive you. Instead of keeping people waiting, the attendant should of just been helpful and gotten information from their Superior and informed everyone it was canceled so people can start to move on
Karen is a good name not a misogynist insult
I see why she’s angry but yelled at the wrong person. The lady just looks at a screen and tell them.
@Bumble Bee Managers probably told her to lie to them. The lady is still yelling at the wrong person.
@@cccvvv630 She is in fact yelling at the wrong person. This lady (the worker) is most likely a regular employee (Not management) which means she has no say so/doesn't control anything. When youre a basic employee and management tell you to do something, you're expected to do it if not, you will face consequences. The lady was simply doing what she was told to do.
I agree with you 100%!!!!
@@solesungodess217 not really...everyone has a choice. She had a choice to lie for the company or be an honest human being.
Joshua A the employee doesn’t decided whether a flight will be delayed or cancelled! Imagine her telling them “the truth” and saying there is no flight and then suddenly her superiors resolve the issue and the flight is back on?? She loses her job for lacking to take orders from her boss, but apparently her job isn’t as important as a Disney cruise right, the lady is yelling st the wrong person period
“Lack of patience...” they waited for a whole motherfucking day
FILMA HD you mean half a day buddy
Ramim R4321 i mean 12 hours is basically the whole DAY, but i mean ye 12 hours is half of 24 hours..
Ramim R4321 12 hours in a DAY 12 hours at NIGHT is what they meant you moron. Use your brain in that thick skull if you have one
Ikr, people making comments while comfortably sleeping in their beds or sitting in ther couches.
@@Waterfawl 12 hours is not a whole day.
I feel so so so so so sorry for her lil girl...I was really hoping ppl wud console her but they just looked on
I’d be mad too If I was waiting for 12 hours for a trip to Disneyland. That lady was well within her right to be mad 😡 at that situation
"Patience is something that is severely lacking" something tells me you wouldn't say that if you had to wait 12 hours
12 hours plus airport security, travel time, and getting ready in the morning. Probably close to 24 hours.
With 2 kids you gotta look after
If I had to wait 12 hours due to bad weather I would rather be on the ground than on the flight.
I had to wait 12 hours in an airport once (my fault though). It was NOT fun at all. I don’t blame her at all!!!!!
Not only that, she had two children and was waiting to go on a _Disney Cruise,_ which they made her miss. That’s several thousand dollars down the drain.
Before we go on judging her, remember: They waited there at the airport for 12 hours, it's half a day's worth of just sitting there. With your KIDS, with the high possibility of missing their paid cruise that they were looking forward to for a year.
Jake Branthe
No excuse for that behaviour!!!
2B1 People around her waiting as much as her they probably felt the same way on the inside. If the employees told her theres no flight the first time then she wouldve been calm. The fact that she kept getting delayed for a missed vacation she worked so hard to pay for was their responsibility. Theyre supposed to keep the customers happy, and obviously this mother was not. No excuse for her behavior? No excuse for a “delayed flight”.
Meneeka Choii
First world problems, nothing more. Try witnessing Syrian refugees risking their lives crossing the Mediterranean just to get away from the savagery of war! Just because the mob agrees with her doesn’t justify the behaviour. As a parent she should understand life happens. There is absolutely no excuse for this behaviour.
2B1 Dont expect people to be so passive over something like this. Fight what you paid for.
I get it have patience, but when you miss a cruise you have to meet it at the next stop, which is $$$ and You will not be repaid that $2,400 you’ve paid for the day that you missed. That’s a lot of money to be out and not getting answers for. She probably wanted them to just say “we don’t have any flights, but let’s rebook you on a different flight to the next stop of your cruise”
0:05 “ IF THERE’S NO FLIGHT , JUST SAY THERE’S NO FLIGHT “!!! 😂😂😂😂
Sounds like she was saying out loud what everyone was thinking
I actually felt for the lady when she said i have been waiting for this my whole life. Really if there is no flight let her know so she can come up with another option.
kanipeoples Illegal immigrant. If anyone is poor it is you and your 50 siblings that were smuggled into the country in the back of a truck.
Ok but right after that she just said we’ve been waiting for this cruise for a year. So i think she highly exaggerated there
It probably took the lady a year to pay it off . That disney cruise is expensive as hell for a family.
Yea she had probably been saving for a really long time
@FTR Football wht did he say
Sorry but I'm on the lady's side on this one. 12 hours is more than enough for someone to lose their patience! The airline company and employee should have better communications and tell the passengers exactly what's going on. The thing with delays is sometimes instead of truthfully telling passengers "oh your flight is delayed for ____ hours, they tell you its delayed for an hour and then after an hour they say its delayed for another hour and so on...
Lee MinHye EXACTLY!!! Same thing happened to me. “Oh it will just be another hour.” Blah blah bla. After five hours and getting late they had to put us in a hotel. United airlines. I hate flying.
Lee MinHye Last spring break I was flying to New York City from Chicago with my family and they said there was a 45 minute delay and ended up being a 5 hour. I notice that they won’t give you the real time they’ll keep saying 30 minutes or 45 minutes until it all adds up.
Me too
Same for me as well, whenever I travel alone I’d always have to ride AA because I get free plane ticket but I’ve almost always been on a delayed flights. The craziest thing that happened to me was when they made us switch gates for many times and then after like 7 hours of waiting, they told us it was delayed ‘till tomorrow because they couldn’t find a pilot to take over 🤦🏻♀️
They couldn't control the weather
Her points and anger was very valid. However, the lady at the counter was not the person to take it out on. The people who actually work with people don’t actually know or decide anything. They just have to deal with the consequences of it, with rightfully angry customers. But the lady at the counter probably didn’t know anything and she certainly wasn’t deciding anything
Wow I can’t believe she’s take a stand for her kids I’m so blessed what she did was she done I’m so glad she did that that’s amazing wow
‘Patience is surely lacking” oh yeah and u wouldn’t get annoyed if ur thousand dollar holiday is being delayed
how do you know how much a cruise vacation costs?
travis boutilier Googling it. Cheapest one that got listed for 2 adults and 2 kids was $2100. So a thousand bucks is actually cheap.
Wuffletronics Its still money that the mother put in just to make her kids happy. Its painful when you realise something youve been waiting for has been halted because of disobedient employees.
Not just delayed. She could have wasted all that money. The cruise dont wait for you or refund you just because you missed the boarding.
Wuffletronics cheap cause most people have few thousand sitting around
I feel for the woman, but I also kinda feel for the employee. She's just the desk person that receives and gives out information, not the person in charge of all this. Its not her fault that all these guys got screwed over.
Then she can go ask her higher ups whats going on. Its so hard to get ahold of someone with info at an airport. No one communicates.
I agree. The employee probably tried to get ahold of someone higher up but was told to do what she did or perhaps never even got instructions on what to do. I do feel bad that those people had to wait 12 hours but the empolyee herself probably spent 12 hours answering questions she doesn't know and dealing with mad customers yelling at her and stuff like that.
You don’t know what you’re talking about just shut your dumbass up
The tower is the one that makes the decisions
@@Pataganja maybe re-read the comment.....
I feel for the gate agents. They’re the bottom rung of the industry. They get told what they’re told. They have as much control or info as the passengers do. Freaking out on them does nothing. And it sure doesn’t change the weather.
I am glad this woman is alive to yell on our behalf. Get it together, AA! God bless you, ma’am.
It's ridiculous not giving the information. 90% of conflicts can be avoided if people just communicate. 12 HOURS?
So you want the gatekeeper to control the weather or?
@The Baconator Con Queso yeah, but is it excuse to treat desk officer like that?
If there's no Sprite just say there's no Sprite.
Love it! Bravo!!
?
love it! that's awesome
LOL!
Jordan Stowe no spite though
The thing about this behavior is it does not fix anything or change her reality, all it did was embarrass her kids.
I love how the “expert” who telling her how to “calm down” is name Karen lmao
Air travel has become barbaric.
Taken the fun out of flying and now with all the idiots on the road watching and texting with their phones they have destroyed the fun road trip too.
Not really, this is just one case out of the thousands of flights daily. All of my flights for the past few years have gone smoothly
Don't worry beasty....your time is coming...you have just sealed your fate.
All because radical islamists
I like your profile name!!
“Patience is lacking” they waited *12* hours!
Exactly!
With kids they were probably crying the whole time because they thought they were gonna miss the vacation
BACKWARDS MENTALITY WORLD LACKS COMMON SENSE
I read this as mother wants to seriously risk her kids life to make it to Disney cruise on time.
Her girl stepped in to calm her down was a good move. And the mom was correct on everything she said.
*”You’re going to pay for my Disney Cruise!”*
*Me: Shii can you pay for mine too?*
I mean.. i understand. 12 hours is absurd.. in different articles she and her family saved money awhile for this. Im glad her kids still made it
Depends did you wait for 12 hours only for it to be cancelled? Imagine spending months trying to afford a cruise for your kid then getting airport delays the flight for 12 hours cause they don't want to spend money for the inconveniences
AwesoMESS r/wooosh
Wynter r/notfunnydidn’tlaugh
I have worked at an airport and I doubt the woman at the boarding gate had anything to do with the delay.
she looks so rude
the girl has an argument and yet she looks so annoyed of her
Of course she didn't
dummy thy can accommodate with another flight
She has a point. We were delayed at Istanbul Airport, and it was for 4 hours, awful time as we was exhausted from our previous flight. So 12 hours, no, I agree with her 100%. You say she lacks patience, how about you get up early, get to the airport, though security, after hours and then find out, it's a 12 hour delay.
Being as honest and transparent as possible is a good thing. Not great getting this upset and loud, but good on staff for letting her get it out. Remember when you see videos like this that it’s not Their normal behavior, your just catching them on their worst day.
The Gate Agent’s face just says “I don’t get paid enough for this
Time for a pay rise 🤭
I mean I don't blame her. People who work in customer service aren't putting up with it anymore. It's either an attractive salary or managers will need to stand by their employees
I wonder if the counter person said "NO FLIGHT" 8 hours ago, would everything be ok.
+Anne,
You're a work of art. I agree w/you 1oo%. Try to re-read what I wrote. Try to see if you can figure out what I meant. Merry Christmas.
she could of made other arrangements if she knew. or get another flight.
(Mom) why don't you just say THERE'S. NO FLIGHT! THERE'S NO FLIGHT!! (Woman behind desk) THERE'S NO FLIGHT!! THERE'S NO FLIGHT!! Lol
Yes, it will be. and everyone will be super happy and get enlightened.
1Hour OfLove it probably would've been.
how EMBARRASSING is it, for her kids to see that.. she looks terrified. sucks to have such a mother.
It does
Why spend all that time with these frustrated passengers when you just keep delaying the inevitable? The lady speaks the truth
Really???? Inside Edition focuses on the Mom meltdown and not on the 12 hours delay? And interview someone to discuss the state of mind of the mother? This is ridiculous..
That's not the point. she was being very disrespectful.
travis boutilier yes it is the point you idiot
travis boutilier Wouldn't you meltdown after saving money to go on a vacation that costs upwards to 2000 not including flight tickets to have it potentially missed because of a 12 hour delay in an airport? That's have a day. Surely they could have said it does not look like the weather is not improving anytime soon.
princess_png00 Good lord. You wouldn't be that upset parent if you payed over 2,000 dollars for a Disney Cruise so her children and herself can have a much needed vacation?
princess_png00 you would be furious if you waited a year, paid $2000+, and missed your cruise
I understand why she was angry. If my big vacation was interfered with I would be furious.
@sc128 thats 'if' and it obvious wasn't. So your statement has no value
She’s understandably upset, but screaming at the wrong person.
12 hours with no honest communication is a bit much
I understand the anger, but the gate agent has no control over the situation so berating them is pointless.
I’ve been on a 3 hour delay and I took like 4 naps and it still was an hour and a half till we got on