What Went Wrong with Fanatec: Understanding Current State
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- čas přidán 4. 06. 2024
- Despite being around for a long time and being pretty good at developing novel and exciting racing gear, Fanatec has been facing some problems. There were a lot of delays in getting products to customers, some issues with the quality of their products, and some trouble with the customer service.
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0:00 - Adressing the Problems
0:33 - Formula 2.5X Problem
1:18 - Fanatec Financials
3:22 - Clubsport DD+ Problem
4:40 - Growing To Fast
5:17 - HR Problem
7:16 - Reviews
8:05 - My Experience
8:45 - Conclusion
#fanatec - Hry
The whole point of this video was to get a clear picture of the situation. Here are a couple of my thoughts.
1. I truly like their products and I'm a fan of Fanatec since I started sim racing. The whole point of this video was to highlight some potential issues and discuss this situation.
2. As I pointed out, scaling their operation is the reason for a higher level of debt, which could mean that they are expanding (good sign) and potentially releasing new products in the near future.
3. Also, I noticed some comments over social media on the stock market drop (does not mean the company is going down ) and decided to do my own research and provide and objective point of view based on facts.
4. Customer support is an ongoing issue that seems to be a big factor. There seems to be an additional stress on an already stressed support (too many requests from customers).
5. SONY approved Clubsport DD+ and started shipping.
6. Formula V2.5X Deal was exceptional - $200 for wheel (no wonder there was such a huge demand).
There is no such thing as an "already stressed support", the CEO should know everything that is going on with the business but did nothing to improve their customer support since 2017. They've spend more money on marketing but no efforts to improve customer experience. Dealing with them was always a nightmare and it is not right that you are blaming the customers a bit by adding more stress to the company.
@@s13dad82 chickens came home to roost! GG Thomas Jackermeier
The break pedal on my V2s stopped working. Customer support took one week to respond to my first email, and all it had was reset instructions for the pedals. I had already tried resetting them, but tried it again just for fun and sent a reponse. Ive been waiting 5 days now and no response to that email. My case is still open, of course, but the response times have not been great so far. I'll wait until my case is closed to provide a final verdict.
I ordered *GranTurismo-DD Extreme, *CSL pedal bundle with load cell on April 2nd, 2024.
Today on April 5th, 2024 the UPS man was at my front door with 3 boxes from Fanatec.
All delivery problem fears for nothing
Great service from Fanatec!!!
Just got my dd pro a month ago. Bricked live on stream. In the process of dealing with them on warranty. Will see if the customer service is getting better. Let's see if I can get a new one faster than I actually used it for 😂
Kudo to kireth for the interview 😉
He did it for his own benefit, he doesn't care about no one.. just after the $$, don't be naive!!
When the Fanacrap shit was going on in November, HUGE backlash and not a single one of them made a video about it.. they are all the same!!
They want free expensive products, affiliate links and lie to their community
FANACRAP is GARBAGE to sim racing
Great video and objective analysis of the situation 👊. Helps to understand, but still sucks for the people who have been/are affected by the customer service issues.
I can’t believe that none of the CZcams reviewers mentioned the whining coil on the Clubsport DD+ The issue seems everywhere. Either they kept that quiet or Fanatec carefully selected the review models. My wheelbase whilst having great force feedback is a noisy mess even with headphones on the mic picks up the whine and once heard it’s all you can concentrate on. Waited for months for this base. Now awaiting the infamous Fanatec customer back up service. Very disappointed both with Fanatecs lack of QC and reviewers potentially holding back issues.
I have the same situation and it was a surprise for me 😢
Moreover, after long sessions (4hr+) the base loses connection to the wheel. Apparently, this is a known issue with no solution yet. They say that the chip gets overloaded by lots of information pumped through a quick release connection.
BTW in my case coil whine increases with time and holding force. The longer I game or the more aggressive I counter steer the louder it gets.
Ordered the GT DD Pro 15 days ago, no communication since. I noticed on their site it says "pre order available for March" now and it didn't when i hit buy so i'm gonna wait a bit longer despite the extreme frustration. Had i known i'd be waiting from the jump it'd be a bit different but the lack of communication and transparency is alarming particularly at these prices. Good to know I'm not alone in my plight though.
Finally today they started shipping the DD+ Clubsport
I have two steering wheels on order from last week. Sent an email and all I’m hearing is crickets.
I still bought the gear shifter and load-cell brake from Fanatec the 6th April thinking that that will help them and it is still in Germany waiting the commercial invoice they and I have been asking for since then but no reply . I gave the benefit of the doubt but so far let me down . If it comes I want the handbrake that’s on pre order in June but this not come will not be but really want it . Not had a problem till now .great products I thing Just customer service is letting them down . Not replying to emails as usual not happy at all !
You'd think that a company exec would say, hey, we only made this quantity, or we can only make "X" amount in this time.period, maybe we should limit the quantity to "as supplies last". This feels like it was a rookie mistake from a company that has been in production and sales for as long as they have been.
Anyone else noticed all the Fanatec shills pumping out glowing reviews of the DD Extreme? Always remember these guys get commission.
EXACTLY
They all said NOTHING in November when the shit was going on.. not a single video, only Sim Racing Garage, was the REAL one to show what Fanatec was doing to costumer's .. DISGUSTING
All of this CZcamsrs now acting like they are making this video for "helping" us, NAHHHH!!
They are just doing them now because they have deals with Fanatec, that's why you wouldn't find a single video on the issues in November, now all of a sudden they are all talking about Fanacrap
I just made this comment:
So you're only making this video now after 3 months of customers being treated like pure garbage by Fanatec?
It's incredible, one can't trust a single youtuber about Fanatec products, that's pure damage control for Fanatec what you're doing now!!
I really found it strange that not a single youtuber said nothing in November after Fanatec made so many MISTAKES, taking peoples money for MONTHS without saying a single word, and not a single "sponsored" FanaCRAP youtuber said NOTHING
Now i Know why
LMFAO, incredible!!
Sad, because i used to like your content, but i have yo unsub.. i can't give support to people who protect a company that robs people's money, make mistakes after mistakes and even blame it on the customers itself
@vcggames7772 Sometimes I even answer to comments like this one.
I bought Clubsport DD+ with my own money and I've waited since November to get it. I had no contact with Fanatec in that period nor I got any information what was going on. But if you watched the video you would know.
@@RacingTherapyyou comment is dead accurate and 100% truth. However, digit bought his unit and waited with all of us according to him, so this may be misdirected in his case. I agree with you in regard to the other youtubers tho. They are basically fanatec employees, and are culpable. Digit and kireth are 2 that dont fall in that category.
I never had any problems...Over the years I did 3 orders and all of than arrived in 4/5days...
I bought a clubsport wheel 1 week ago it said in stock , yesterday I emailed them they replied today with
“Your order 191xxxx is in progress and the tracking number is not available because the product ClubSport Steering Wheel Formula V2.5 X is out of stock and the availability date is: Mar 28, 2024”
They lied to you, that is what they do to get your money. The company is a joke.
I think the biggest issue here on the sales end is that most reputable companies won't charge your card until your stuff is about to ship and you can cancel your order anytime with a click of a button on the webpagd until then... and that doesn't even get to the abysmal customer service... maybe this was ok when fanatec had very little competition, but they've completely slaughtered their reputation, and unless you have a Playstation, there are so many as good or better options now...
Good analysis Digit. Normally germans a really accurate but its a small company and the groth and demand was too quick in the passt month and years😅
I think I will just go for the Logitech pro
Don't, just wait it out or buy a Moza
I dont have any experience with Fanatec and their company but i have been interested in getting into sim racing and getting a rig for myself, this is definetely not a good look for them when someone might want to get into their products.
This in term means most new buyers will go to a different brand and will then further hurt Fanatec as a brand and company.
Yeah I would suggest another brand
@@Fanatec_is_TRASHwhat about us suckers who are invested ? :/
we just have to wait it out i suppose. especially if you use playstation as Moza doesn't have that. @@oriangalore
So they are taking our money using it to expand, making us wait for months to send our purchase. Basically they are taking a loan without paying interest. They are also using this money to pay “influencers” for these videos
Imagine going through such a profit growth over the past few years thanks to customers and using this growth as an excuse to be an extremely scummy company. The real reason is mismanagement, infinite greed and a complete disrespect for customers, and Fanatec only have themselves to blame.
The interview Fanatec's CEO has given confirms that he does not deserve the simracers' money as he has not owed up to his mistakes. He has not promised any changes in the future to convince people to purchase from them.
Stay away from Fanatec, unless you like to be scammed.
Now repairs can take 4 months.
I hope you don't have to suffer from the after-sales service. A nightmare that never ends. They still owe me 734 euros
I think one can forgive them . Its not like it happens every year . Sooner or later something does not go as planned .
Great way of thinking my friend
But lets not forget how many game publishers destroyed their own games namely ,, gt7 with their stupid tuning ..I will add speak now while you can
What went wrong is ppl don’t understand manufacturing and proper channels that have to followed to make a product. Sony did not approve it fast enough. So if anyone is to blame it’s Sony. And for the ppl crying they did not get their product. It’s simple Sony took their time to approve it. Fanatec let you know it was making another product before you bought the old one. Stop crying!!!!
Most stupid ignorant comment I was reading regarding Fanatec.
take the fanacrap nutts of your mouth.. you think people are stupid??
ahahahahah
Sony had nothing to do with the Fanacrap DEBACLE, you're naive or you're damaging control for Fanacrap!!
Fanatec blamed their own mistakes on black friday on their costumer's, that's a complete JOKE, simply unacceptable
Wrong. Did you buy a dd plus? I did. I got several emails wirh excuse affer excuse for months. Then in january, they said they didnt have the license. Did you read the press release from november where they said all licenses had been secured? No? Maybe you should know what they did to folks then comment.
Fanatec customer service is always fucking garbage anyway