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I KEEP VOICE NAVIGATION ON. It keeps riders in their place! I'm a professional... not your friend nor confidant! I'm taking you from point A to point B. And the voice navigation also lets riders know I'm a legit Uber driver.
Another tip, dont ever accept a ride until you end your current ride, the app will always low ball you with stacked offer with lower fare and lower surge (and most often worst ride that nobody else wants), wait until you end your current ride then start accepting new rides with full upfront info reflecting actual surge in your area.
Thats wrong because I did not accept a ride once while taking someone to a hotel,,and when I arrived there were 2 passengers waiting for another driver..
@exciterxtc @GucciGamerTV Both good points. Depending on your market conditions, deadtime between pings can be a massive killer on your hourly earnings rate. And when you are dropping off in busy locations, it's not unusual to get a pickup right there. 0 downtime. 0 pickup miles. 0 pickup minutes. Most of the time, you're going to want that ride.
That depends on the market and the clientele. If you're driving in a tourist town, most people would likely tip. I picked up a couple at a hotel and they wanted to go to the nearby store across the street. Initially I was going to drop them off, but they wanted a ride back. I showed them how to add additional trips that way they could have a round trip and guaranteed the same driver. They didn't know they could do that. After all this was over, I received a $20 tip. Not all low-ball trips are bad. A little customer service can go a long way.
That's why he said turn off new request till you get there, that way you don't take a hit on your acceptance rate and just before you drop them off or just after turn on request again. Because you won't have time to decide if it's a ride you really want if you don't.... 😊
I have been driving for 5+ years now and been using the stop request button for at least 4 of those years. Makes a huge impact on your acceptance rate. Every time you don't take a request you get dinged.
I like voice navigation, too. If I know where I'm going, I don't use the navigation, but the first time I played around with turning the sound off versus going into Waze that isn't navigating a trip, it was the only way to turn it off. But this guy freaked out because he couldn't hear the navigation and got confused. I always turn it back on as I'm approaching the destination because I like to hear "Drop off PAX name"
That's why I turned mine on now because in the past passengers would complain that I took them to the wrong destination or for example the wrong entrance to the mall, so now they can hear that the app is leading me there and can't blame it on me
For legal purposes, I never change the destination address to n the driver app. I’ve had a pax change the destination 3 times during the ride, and then put in a complaint that I didn’t take the most direct route to the final stop. Uber took away 3/4 of my fair, and if I hadn’t made him make the changes on his app I wouldn’t have proof that the route was of his making. Because I made him make the changes I got my full fair.
Some people are horrible. I had people beg for free stops saying they didn’t know how, but promised to tip me big. Never got a dollar but waited on them for ten minutes to buy whatever. I reported them later and one stared them.
Same! I make them do it, too. This one woman I picked up from the airport said her husband has her car, so she's not going home, she needs to go to a medical office, but it was the same town. Ironically Uber upped the fare for a 20min ride to $48 something and she added a tip. She said it was the first time she ever had to update something. But as she was plugging the address in, I said, "Oh, no, search the name of the business like your searching on Google. It's better for driver's to have a name, it gives us a visual, as opposed to a straight up address." But now that I know about changing the address, I'll only do it in an extreme situation, especially since I have a dashcam. Onetime this person tricked me by putting a far away address only to want to be dropped off around the corner. Her phone died, so she was asking me to change it, I said, "I'm not changing it. You made the request, so you have to change it." We waited for the phone to wake back up after charging, then she changed it. I called Uber and they gave me the full fair. She tricked the driver because with upfront pricing, we know where your going. And what I mean by "far," I mean heading into a busy area whereas her original destination was a few mins around the corner at a lower fare. When it happened a 2nd time, I told the pax, "I don't know why you guys are doing this. You guys are putting busy areas to make us think you're going there, then you get into the car and ask to change the destination to a few mins up the street. I love short trip rides, but the money needs to be worth it because I'm not dropping someone off for $5 unless I'm on a Quest. I'm happy to take you to the original destination that you put, otherwise you need to cancel and be matched to another driver." She sucked her teeth, and I took her to the original destination. What's funny is I saw the fare drop from $23 to $6; the other lady, the fare was $15 for 5min drive and also dropped to $6. I explained to her that she was probably having a hard time getting a ride until you put a destination in a different area, but you can't do that. Just wait for it to surge, someone will get you for a short trip.
@@HarringJessSadly, experienced riders learn the tricks that they can get away with and if they want to be let out of the car early the driver has to comply or otherwise open up a huge can of worms possibly leading to criminal charges. Not worth the trouble or risks. Just suck it up, let them out, lodge your complaint with Uber so it goes on that riders record so Uber can see a pattern develop with that rider and move on to the next.
They need a way to decline when someone adds a stop in the middle or at the end of a ride. I ain’t waiting for someone to go grocery shopping while I wait…call another Uber when you’re done
Every time I accept a trip and then immediately "A stop has been added" or "Drop off Updated," I call to ask what it was they changed or updated. If they don't respond by phone (speaking is often better), then I'll text and if no response, I cancel the trip. This one college student updated his drop off but I told him it doesn't show us where because we have upfront pricing. He said it was another part of campus and he was just being lazy because he didn't want to walk LOL! I said, "Okay, no problem." When he was in the car, we talked about how many people change their destinations because they know some drivers won't go certain places, so they put one place, then when someone accepts their trip, they switch it to another location.
@@HarringJess yeah…I had that happen one time and it was a drug deal from one shady motel to another and then back. I canceled the second part of the trip when the girl was in the motel making the deal. Unfortunately she had left her purse in my car (they try to leave something because they think you have to wait.) Her and Uber tried to contact me and I told Uber what had happened and that I wasn’t going back. I dropped off the purse at the nearest police department and gave them all the info of what just happened and filed a report and showed them the dashcam of the girl. The girl reported that I “dropped her off in an unsafe location” to Uber, which was the shady hotel she had requested. It was a big waste of time and Uber did not reimburse me for any of it of course. I hope the police got her
You can drop them off at the 1st stop swipe to end trip and still get paid. If a passenger ask I don't mind but when they're adding extra stop as soon as they get out I swipe get paid and drive tf off
@@denises3779 I’ll have to remember that. Thanks for the tip…I also don’t mind when they ask if I mind if they add a stop but when they just add without letting me know that’s what gets me.
I had 1 passenger recently act like she didn’t know how to update her destination address. I verified her name and she gave me my name in return. This ride was in the middle of the day in a very slow part of town. I asked to show her on my passenger app. She wasn’t interested in seeing the way to edit the address. She asked if I could change the address in the driver app so I did. BIG MISTAKE. After the ride was completed I noticed my fare for the ride disappeared. The app said I gave the wrong person a ride. I have been driving for both Rideshare companies for over 5 years now. The worst part wasn’t loosing the money but he 1 star rating I received. So I called and spoke to customer support. They informed me there was nothing they could do. My question to the customer service person. “ Why should a passenger get to rate the driver if they state they didn’t receive the ride in the first place? The really sad part is the same company tried to match me with the same passenger again the following week after they rated me a 1 star. I pulled up and laughed and drove off.
You should ask to speak with a supervisor and you can get your money back. When this happened to me, I disputed it, got my money back. Same situation as you because I rarely update a destination on my end. But I'll tell them to lean into the camera, state your name, please show your phone to the camera that the app is in progress. Then I will update it. Otherwise I just show them how to do it from their phone.
One exception for not stopping new requests is when doing airport drop offs. There is a small time window to drop off and pick up without going to the waiting lot
AMEN to this! I got someone coming out after I dropped off, heading back to where I came in! When I picked them up, I explained how rare that can be LOL!
So where i live its 33miles to the airport. I logged in as a passenger and its $62 Without tip. As a driver that Ride pays $31. Yea uber is taking 50% of the trip...... sometimes more
Unless you are ok with the address change never let the pax know that the driver can change it. Just play dumb. I always turn off "ride requests" after picking up a rider to stop them from making any changes to the ride because i do not like surprises to the original ride that I agreed to take. "Stop New Requests" prevents the rider from making changes of any kind to their ride. If they then want out early so be it.
Learned all these the hard way, however the first one on how to update destination for the rider!? THANK YOU! you showed me something I've been wanting to know how to do. I didn't know we could even change this so thank you!
Exactly. They also need the app on their phone and show me that they can't change it. I've done it very sparingly, but I'm very reluctant because I prefer that they know how to do it. They just need to lean into the camera and say their account name, and that they are requesting the driver update their destination.
Agreed, but we already know its round trip when we see that the pickup and dropoff are the same address. Nonethess, I agree because on Uber, seeing "Multiple stops" is not peace of mind. We don't know how many stops that is before accepting
I 100% live navigation audio on, because your phone holder draped you can still voice where you go. If turn off audio you automatically looking for your phone. Totally not safe. In Canada abaut 2 seriously deadly accident. Please don't give advice turn off audio.
Yup, I used voice on my 1st day Sunday and will use it for safety, if someone complains I will them that, I barely had to look at my phone and only glanced at it when stopped at a light. I also lived here for 35 years so know the main roads mind you.
Dashers, Uber eats Drivers and Grubhub drivers should pick up orders only when it says 1 Mile = $1+ Tips, Example Order value $5, 7Miles, this is a Bad order. If the Order value is $5+ Tips, distance is 3 miles or 4 miles this is a good order. When you are driving you should consider Depreciation of the Vehicle, wear & tear of vehicle, Gas used for driving and your time spent driving the vehicle. If you are not following these rules then you are wasting your time and Money. 👍✌goodvibes🙂🙏
My tip is to turn off UberX and Comfort rides, but have Uber XL ON. there are fewer requests, but I get a lot of those after I have picked up and driving current. On Lyft I do only XL rides ( because there is virtually no surges outside of an occasional $1 or $1.25.) I average $32+ per hour this way and over $1 per mile for ALL miles and I live about 20 miles from my driving area. I also always turn the apps on as soon as I get in the car. This way I get long pick up pay.
I’ve set destination mode on a couple of different time while driving Uber and it had my pick up on my way home but the drop off was 8 miles one way past my house (destination). The second time I was heading home from the North Shore and it had me backtrack 5 miles to pick up my ride. I don’t use Destination Mode anymore since the majority of times I’ve used it, it malfunctions
To be fair to riders i also stop requests after accepting a ride. Riders shouldn't have to wait for you to drop off the first ride then go to them.That can be a long (too long) a wait for them they could be searching other options. They usually get mad and end up canceling or not being there. Then you might say well too bad i will just wait, cancel when told and take their money. Would you want to be treated like that? Uber loses business doing that practice. So i do what Uber should be doing imo.
Great video new driver here , is it only me or when connected to Apple car play I only see the pick up location and not the destination? I ended up doing a 30+ min ride not knowing where my destination was ? Thanks
I was told by Uber support that customers can add a tip when they request a ride? Is this true? I had a fare that stated $25+ and when I ended the trip it only paid $15.80….
Uber does this to me randomly, where you are quoted a higher price, then after the trip is ended, they will pay you a lower price. It's called stealing. Only way to protect yourself is to screenshot every accepted ride. Never trust Uber.
Definitely didn’t know about the destination icon or drop down icon while on a ride. Been driving for 4 months now and still learning the ins and outs of the app. I wouldn’t turn of ride requests only for the fact that I didn’t want to waste time in finding new rides. But lately, I’ve found myself losing time anyway because I would get rides that would send me to dead areas. It’s difficult to be driving and entertaining the passenger(s) and also trying to figure out where the destination is for that queued ride. I’m not one to cancel a ride but I’m starting to feel like I’d have to. But now seeing this video, I’m definitely going to stop accepting rides while driving. Thanks for the tips.
I’m sure that most drivers figure that there’s a on & off switch for the destination mode. But the first time it was introduced I had no idea. It’s a counterintuitive switch because if you don’t turn it on it will look like your destination mode is on with navigation but you’ll not receive trip requests.
I knew about the address thing, but they changed it up LOL! Also, when I turned off voice navigation, this male pax freaked out, he thought I was taking him somewhere else. He tried to open the door of the car to get out while the car was in motion. I told him he CANNOT do that. I informed him I was going to short cut that he's probably not as familiar with, but I can pull over somewhere well lit for you to reorder your ride or you can sit quietly. He sat quietly, then I turned the sound of the GPS back on. Once we were on the highway, he calmed down when he started seeing the stores and feeling more comfortable. He gave a tip in the app of $2, but at least he gave a supportive amount. Freaked me out when he started yanking at the door - thank goodness my doors cannot unlock unless I unlock them.
Thank you for the tips! Since they removed the coffee break icon i have no idea how stop request while i have passenger. I really appreciate it since uber customer support didn't know what to do. Also destination editing and muting the navigation guidance will be very helpful!
Another way to see the tips is to select the last ride payment menu. I like to do it that way because many times I've noticed that Uber does not send me the notification or the system is slow or delayed. The other reason is because you can thank each passenger by just pushing the button under each rider list much quicker and then scroll down to the next pax without leaving that screen.
Hello. I've learned so much from your videos. I'm a brand new driver. But can you explain why I can NOT see the fare for the ride before I accept it on my screen? I don't even see the entire trip destination from pick up to final destination. I find myself just accepting rides I would have normally declined. Please help
stop requests is great when you dont want to do a shared ride
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Rather than pressing the button that stops new requests when you are constantly receiving them, just click the coffee icon in the lower right corner of the screen to pause the new requests. By doing this, you collect any surges that you ride through before during and after your trips with passengers! It’s also a great way to pick up a surge and drive to a new area before unpausing the app and give rides at your new location
I've never had a single rider complain, but I also keep it low. While it's super low or off on Comfort rides, the main reason I keep it audible on X rides is so folks hear real-time arrival and traffic conditions. Folks are married to their routes, and some even the estimated time from Uber, so I like to have it clearly known why I'm taking "that way" lol
There’s a major flaw in stopping your incoming Uber requests mid ride: it ends your filtered area preference which only lasts for 2 hours anyway and you only get two of these a day as a Platinum driver in my market - Louisiana
One time I did that Uber took the fare amount until I had called them and explained why I did it. I also told them if they didn't give it back I'd report them to my state employment commission
Two things to add, first, in my market a few weeks ago they changed the location of how to thank a passenger for a tip. Took me couple days to find it but it is still there but smaller in the finished rides info screen so you have to look harder. Second, just learned this useful tip from another video that if you do not want a rider to make adjustments to their ride while you are in route like adding stops definitely use the "stop requests" button and it will not only stop new ride requests from coming in but also not allow the current rider to make new requests such as adding stops or changing the destination. If the rider attempts to do so and complains that they are not able to make changes just play dumb as to why they cannot do so......lol
Destination mode sucks because if you are hit with a ride that is 25 minutes away or more you will not get paid the long distance premium. i know, because it's happened to me.
I rarely use destination mode because of the upfront pricing and also because suddenly I get matched with people further away. It's like "drive 17mins to drop off 3min"
Thank you so much!!! Oh, in my latest version of the Uber driver app, there's no magnifying glass. I have to go into the preferences and there's an area preferences section under the Uber X, Uber Eats, etc. option list. I had to search quite a bit for it initially. It's a bit of a hassle for me versus the magnifying glass that there once was. 🙄
I was at the airport waiting in que and the app sent me to the terminal,,when I got there it told me to leave the terminal and go back to the waiting lot,,I did but the app never shows that I arrived at the waiting lot...What do you do in this case?
How are you doing? RSD got a very nice channel. I’m a new driver and I was wondering call you personally figure out if a trip is worth your time when I do it by the hours involved it seems like I don’t make that much when I figure gas consumption, it seems like that’s not that good as well but when I figure dollars per mile, usually I like a dollar a mile at least it seems to work out. OK I was just wondering what you personally do to determine if a trip is worth your time or not and if you could give me any advice, I’m a new driver. Any help would be greatly appreciated and keep up the good work on your channel. Thank you.
I think in your market you might not have upfront pricing yet. I would ask the passenger where they're going. You can decline and cancel, your an independent driver. I did that to someone who tried to trick me by updating the drop off while I was on another ride. I never heard the "Drop off updated," so when I picked them up, started the trip, it said 1 hr 32 mins away, I said, "Did you change this trip from 5mins away?" They didn't answer and said, "We'll get out." No way I'm driving 90mins for $40, when in the past it was $90
@TheridershareGuy Am New as an Uber driver! and been told that putting on Uber destination speaker mode on my I phone is kind of annoying for riders! and i agree, but Am not good at just following the black destination road bar! a few times have hesitated and exited or made a left or right turn? when i was not suppose to! (had to apologize one to many times) please help?.. i went to Uber App settings clicked on sounds and voice? and all four buttons are on! Voice navigation/Read rider Messages/Announce trip events and seat belt reminders ? but don't know how to 'pair my ear Bluetooth device? so only i can hear the directions that would certainly help me a lot! , for when speaker mode is on? have no issues. Please Help me!!! New Uber driver with No Clue* Thank you!!!!
Open "See earnings Activity." One screen. Scroll down through your rides. It'll show you which rides tipped. Whether or not you "sent thanks" (little heart icon). If not, a button to "send thanks" is right there. No flipping back and forth between different screens.
It is the worst platform, the discounts that they give to the passenger are assumed by the "earnings" of the owner of the vehicle, it is a real scam that people should report.
Hey brother I got a question for you. I used to be able to go on to the The uber partner website and find out how much each passenger paid total. I guess uber is trying to hide that. I can no longer log in and when I call customer service. They give me a run around and never help.
From the Uber website: As soon as tipping becomes available in your city, you’ll be notified in the app and by email. To start accepting tips from riders: 1) update or download the latest version of the Driver app, 2) be sure to close and restart your app and 3) tap Accept tips.
66 Super App Commission: 7% of the fare from the driver Uber Commission: 25% of the fare from the driver Lyft Commission: 20% of the fare from the driver
I didn't know about drivers being able to change their (riders) destination i would imagine the rider had to agree with that change since it would change their costs. And for their safety as well. Alot of times they (riders) claim they r not allowed to put in a stop. Which may or may not be true that would be a way to test that out. 4:29
Uh... No. The last thing anybody wants is riders being encouraged to request drive thru rides. Imagine agreeing to that and then being forced to wait 20 minutes in the maccas line. Burning gas, not making 18 cents per minute for your time
One feature that has been around for some time is the Drivers insight dashboard. Usually located in Home Screen but once a week Uber was sending it through the inbox. It included information for trips speeding and a new feature recently added was harsh braking (at least in my market) the Harsh braking is or was severely too sensitive. Exiting the interstate at 70 mph, with a short exit ramp was considered harsh braking even though it was steady, not slamming brakes. Another was coming up to yellow light on a 45-50 mph highway and not enough room to go through, especially with a short yellow light. 07/03 was the last time I received the insights dashboard through inbox, and not on home screen anymore. Last week the 07/03 dashboard link stopped working giving me an error message when opening. Do you have any knowledge of this stopping? If they bring back, I hope they work on the calculations. Slowing down at a yellow light using firm, but steady braking especially with good brakes isn’t harsh braking but they calculate it a certain way using your phone. It no longer shows up in Home Screen and hasn’t sent in inbox in over 3 weeks, used to weekly. Thanks
Uber has updated the app. You can no longer pull down upper menue to add your destination while driving. You probably need to change other things on here that you've mentioned that no longer apply. so you might want to update this video or delete it
Not to be ungrateful, but I almost wish - when I get $1 tips, that I could reject the tip and send a note, "no thanks, mate, but I think you need the money more than I do."
I just started driving with Uber today. I took 3 jobs. All were great but I don't see that I received a single tip. Am I missing something or did I just happen to get extremely cheap riders on my first 3 drives? Also where are ratings? Thanks.
Not all riders will tip and sometimes riders tip several days later. To see your rating, got to the menu and click your name. It may take several trips before they start calculating your rating.
What other features do you use that many drivers may not know about?
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Can the driver “add a stop” ? Or only the passenger?
@@mikefigures5075 good question i too would like to know the answer to that as well
@therideshareguy can you see in the app for hon long you have been online and requesting to find passangers? Like a statistic or something?
I KEEP VOICE NAVIGATION ON. It keeps riders in their place! I'm a professional... not your friend nor confidant! I'm taking you from point A to point B. And the voice navigation also lets riders know I'm a legit Uber driver.
Another tip, dont ever accept a ride until you end your current ride, the app will always low ball you with stacked offer with lower fare and lower surge (and most often worst ride that nobody else wants), wait until you end your current ride then start accepting new rides with full upfront info reflecting actual surge in your area.
And then you wait 20 minutes to get a ride instead of just being on the one you didn’t except in my experience.
Thats wrong because I did not accept a ride once while taking someone to a hotel,,and when I arrived there were 2 passengers waiting for another driver..
@exciterxtc @GucciGamerTV Both good points. Depending on your market conditions, deadtime between pings can be a massive killer on your hourly earnings rate. And when you are dropping off in busy locations, it's not unusual to get a pickup right there. 0 downtime. 0 pickup miles. 0 pickup minutes. Most of the time, you're going to want that ride.
That depends on the market and the clientele. If you're driving in a tourist town, most people would likely tip. I picked up a couple at a hotel and they wanted to go to the nearby store across the street. Initially I was going to drop them off, but they wanted a ride back. I showed them how to add additional trips that way they could have a round trip and guaranteed the same driver. They didn't know they could do that. After all this was over, I received a $20 tip. Not all low-ball trips are bad. A little customer service can go a long way.
That's why he said turn off new request till you get there, that way you don't take a hit on your acceptance rate and just before you drop them off or just after turn on request again.
Because you won't have time to decide if it's a ride you really want if you don't.... 😊
I have been driving for 5+ years now and been using the stop request button for at least 4 of those years. Makes a huge impact on your acceptance rate. Every time you don't take a request you get dinged.
I like voice navigation. It lets the rider hear where I’m going and they can offer a faster route or hear if a mistake is made.
I like voice navigation, too. If I know where I'm going, I don't use the navigation, but the first time I played around with turning the sound off versus going into Waze that isn't navigating a trip, it was the only way to turn it off. But this guy freaked out because he couldn't hear the navigation and got confused. I always turn it back on as I'm approaching the destination because I like to hear "Drop off PAX name"
That's why I turned mine on now because in the past passengers would complain that I took them to the wrong destination or for example the wrong entrance to the mall, so now they can hear that the app is leading me there and can't blame it on me
Also just in case if I zone out, so I don't miss a turn
For legal purposes, I never change the destination address to n the driver app. I’ve had a pax change the destination 3 times during the ride, and then put in a complaint that I didn’t take the most direct route to the final stop. Uber took away 3/4 of my fair, and if I hadn’t made him make the changes on his app I wouldn’t have proof that the route was of his making. Because I made him make the changes I got my full fair.
Some people are horrible. I had people beg for free stops saying they didn’t know how, but promised to tip me big. Never got a dollar but waited on them for ten minutes to buy whatever. I reported them later and one stared them.
Same! I make them do it, too. This one woman I picked up from the airport said her husband has her car, so she's not going home, she needs to go to a medical office, but it was the same town. Ironically Uber upped the fare for a 20min ride to $48 something and she added a tip. She said it was the first time she ever had to update something. But as she was plugging the address in, I said, "Oh, no, search the name of the business like your searching on Google. It's better for driver's to have a name, it gives us a visual, as opposed to a straight up address." But now that I know about changing the address, I'll only do it in an extreme situation, especially since I have a dashcam. Onetime this person tricked me by putting a far away address only to want to be dropped off around the corner. Her phone died, so she was asking me to change it, I said, "I'm not changing it. You made the request, so you have to change it." We waited for the phone to wake back up after charging, then she changed it. I called Uber and they gave me the full fair. She tricked the driver because with upfront pricing, we know where your going. And what I mean by "far," I mean heading into a busy area whereas her original destination was a few mins around the corner at a lower fare.
When it happened a 2nd time, I told the pax, "I don't know why you guys are doing this. You guys are putting busy areas to make us think you're going there, then you get into the car and ask to change the destination to a few mins up the street. I love short trip rides, but the money needs to be worth it because I'm not dropping someone off for $5 unless I'm on a Quest. I'm happy to take you to the original destination that you put, otherwise you need to cancel and be matched to another driver." She sucked her teeth, and I took her to the original destination. What's funny is I saw the fare drop from $23 to $6; the other lady, the fare was $15 for 5min drive and also dropped to $6.
I explained to her that she was probably having a hard time getting a ride until you put a destination in a different area, but you can't do that. Just wait for it to surge, someone will get you for a short trip.
@@HarringJessSadly, experienced riders learn the tricks that they can get away with and if they want to be let out of the car early the driver has to comply or otherwise open up a huge can of worms possibly leading to criminal charges. Not worth the trouble or risks. Just suck it up, let them out, lodge your complaint with Uber so it goes on that riders record so Uber can see a pattern develop with that rider and move on to the next.
They need a way to decline when someone adds a stop in the middle or at the end of a ride. I ain’t waiting for someone to go grocery shopping while I wait…call another Uber when you’re done
Every time I accept a trip and then immediately "A stop has been added" or "Drop off Updated," I call to ask what it was they changed or updated. If they don't respond by phone (speaking is often better), then I'll text and if no response, I cancel the trip. This one college student updated his drop off but I told him it doesn't show us where because we have upfront pricing. He said it was another part of campus and he was just being lazy because he didn't want to walk LOL! I said, "Okay, no problem." When he was in the car, we talked about how many people change their destinations because they know some drivers won't go certain places, so they put one place, then when someone accepts their trip, they switch it to another location.
@@HarringJess yeah…I had that happen one time and it was a drug deal from one shady motel to another and then back. I canceled the second part of the trip when the girl was in the motel making the deal. Unfortunately she had left her purse in my car (they try to leave something because they think you have to wait.) Her and Uber tried to contact me and I told Uber what had happened and that I wasn’t going back. I dropped off the purse at the nearest police department and gave them all the info of what just happened and filed a report and showed them the dashcam of the girl. The girl reported that I “dropped her off in an unsafe location” to Uber, which was the shady hotel she had requested. It was a big waste of time and Uber did not reimburse me for any of it of course. I hope the police got her
You get paid for your time and riders are limited to like 5 minutes. I’ve only ever had to wait up to 2 minutes. Quit being such a tight ass.
You can drop them off at the 1st stop swipe to end trip and still get paid. If a passenger ask I don't mind but when they're adding extra stop as soon as they get out I swipe get paid and drive tf off
@@denises3779 I’ll have to remember that. Thanks for the tip…I also don’t mind when they ask if I mind if they add a stop but when they just add without letting me know that’s what gets me.
I had 1 passenger recently act like she didn’t know how to update her destination address. I verified her name and she gave me my name in return. This ride was in the middle of the day in a very slow part of town. I asked to show her on my passenger app. She wasn’t interested in seeing the way to edit the address. She asked if I could change the address in the driver app so I did. BIG MISTAKE. After the ride was completed I noticed my fare for the ride disappeared. The app said I gave the wrong person a ride. I have been driving for both Rideshare companies for over 5 years now. The worst part wasn’t loosing the money but he 1 star rating I received. So I called and spoke to customer support. They informed me there was nothing they could do. My question to the customer service person. “ Why should a passenger get to rate the driver if they state they didn’t receive the ride in the first place? The really sad part is the same company tried to match me with the same passenger again the following week after they rated me a 1 star. I pulled up and laughed and drove off.
How were you two able to verify each other’s names if she was the wrong passenger?
I am glad you posted this. Because my first thought with me editing the address was the person lying saying they didn’t request it.
You should ask to speak with a supervisor and you can get your money back. When this happened to me, I disputed it, got my money back. Same situation as you because I rarely update a destination on my end. But I'll tell them to lean into the camera, state your name, please show your phone to the camera that the app is in progress. Then I will update it. Otherwise I just show them how to do it from their phone.
wow, that's a deep one, thanks for sharing and the drive away was a must...
One exception for not stopping new requests is when doing airport drop offs. There is a small time window to drop off and pick up without going to the waiting lot
Not all airports are the same. The cities dictate how we drop and pick-up. Chicago is way more restrictive than say Tampa.
Definitely. At both DFW and DAL I have gotten lucky this way.
AMEN to this! I got someone coming out after I dropped off, heading back to where I came in! When I picked them up, I explained how rare that can be LOL!
Another way to stop new requests is to tap the little coffee cup icon on the map.
I never see a coffee cup. (android)
@@synergy021 yeah it’s not on android for some reason.
So where i live its 33miles to the airport.
I logged in as a passenger and its $62
Without tip. As a driver that Ride pays $31. Yea uber is taking 50% of the trip...... sometimes more
Unless you are ok with the address change never let the pax know that the driver can change it. Just play dumb. I always turn off "ride requests" after picking up a rider to stop them from making any changes to the ride because i do not like surprises to the original ride that I agreed to take. "Stop New Requests" prevents the rider from making changes of any kind to their ride. If they then want out early so be it.
Learned all these the hard way, however the first one on how to update destination for the rider!? THANK YOU! you showed me something I've been wanting to know how to do. I didn't know we could even change this so thank you!
Only time you should change destination for pax if you're 100% sure you have the right pax.
That's right.
Exactly. They also need the app on their phone and show me that they can't change it. I've done it very sparingly, but I'm very reluctant because I prefer that they know how to do it. They just need to lean into the camera and say their account name, and that they are requesting the driver update their destination.
Uber and Lyft need a round trip button
Agreed, but we already know its round trip when we see that the pickup and dropoff are the same address. Nonethess, I agree because on Uber, seeing "Multiple stops" is not peace of mind. We don't know how many stops that is before accepting
Solid video thank you. I'm an experienced driver and still learned about selecting destination filter mid-ride 👍🏽
I 100% live navigation audio on, because your phone holder draped you can still voice where you go. If turn off audio you automatically looking for your phone. Totally not safe. In Canada abaut 2 seriously deadly accident. Please don't give advice turn off audio.
Yup, I used voice on my 1st day Sunday and will use it for safety, if someone complains I will them that, I barely had to look at my phone and only glanced at it when stopped at a light. I also lived here for 35 years so know the main roads mind you.
I leave it on because when the app gives poor directions the rider can catch it and direct you.
AMEN
Dashers, Uber eats Drivers and Grubhub drivers should pick up orders only when it says 1 Mile = $1+ Tips, Example Order value $5, 7Miles, this is a Bad order. If the Order value is $5+ Tips, distance is 3 miles or 4 miles this is a good order. When you are driving you should consider Depreciation of the Vehicle, wear & tear of vehicle, Gas used for driving and your time spent driving the vehicle. If you are not following these rules then you are wasting your time and Money. 👍✌goodvibes🙂🙏
My tip is to turn off UberX and Comfort rides, but have Uber XL ON. there are fewer requests, but I get a lot of those after I have picked up and driving current. On Lyft I do only XL rides ( because there is virtually no surges outside of an occasional $1 or $1.25.) I average $32+ per hour this way and over $1 per mile for ALL miles and I live about 20 miles from my driving area. I also always turn the apps on as soon as I get in the car. This way I get long pick up pay.
I always thank my passengers for their tips..
How?
Go to your trip history and you will see the option to thank the rider for their tip. Tap send thanks….
I do too. Check your inbox and it tells you when you were tipped from there you can go to details and in black it will say to hit it to send thanks
I do it for anything above $2.
Me not less than $3.00
Never change it in your phone leads to ride stealing.
Amen! Like someone said further up, only for the elderly
I’ve set destination mode on a couple of different time while driving Uber and it had my pick up on my way home but the drop off was 8 miles one way past my house (destination). The second time I was heading home from the North Shore and it had me backtrack 5 miles to pick up my ride.
I don’t use Destination Mode anymore since the majority of times I’ve used it, it malfunctions
It don’t work I have the same problem
To be fair to riders i also stop requests after accepting a ride. Riders shouldn't have to wait for you to drop off the first ride then go to them.That can be a long (too long) a wait for them they could be searching other options. They usually get mad and end up canceling or not being there. Then you might say well too bad i will just wait, cancel when told and take their money. Would you want to be treated like that? Uber loses business doing that practice. So i do what Uber should be doing imo.
Great info for us rookie drivers! Thank you.
Need a lyft version of this video, the edit address thing is awesome.
Great video new driver here , is it only me or when connected to Apple car play I only see the pick up location and not the destination? I ended up doing a 30+ min ride not knowing where my destination was ?
Thanks
No, its the pax being sneaky by adding just the town. I decline those trips.
I was told by Uber support that customers can add a tip when they request a ride? Is this true? I had a fare that stated $25+ and when I ended the trip it only paid $15.80….
Uber does this to me randomly, where you are quoted a higher price, then after the trip is ended, they will pay you a lower price. It's called stealing. Only way to protect yourself is to screenshot every accepted ride. Never trust Uber.
Maybe they did not like the ride and decided not to tip??
It was a busy pickup area and it’s not cool if this is allowed.
Definitely didn’t know about the destination icon or drop down icon while on a ride. Been driving for 4 months now and still learning the ins and outs of the app. I wouldn’t turn of ride requests only for the fact that I didn’t want to waste time in finding new rides. But lately, I’ve found myself losing time anyway because I would get rides that would send me to dead areas. It’s difficult to be driving and entertaining the passenger(s) and also trying to figure out where the destination is for that queued ride. I’m not one to cancel a ride but I’m starting to feel like I’d have to. But now seeing this video, I’m definitely going to stop accepting rides while driving. Thanks for the tips.
I’m sure that most drivers figure that there’s a on & off switch for the destination mode. But the first time it was introduced I had no idea. It’s a counterintuitive switch because if you don’t turn it on it will look like your destination mode is on with navigation but you’ll not receive trip requests.
In the olden days, the destination filter was more intuitive. Now it’s an extra step that I often forget to set manually….
I didn't know we could change the destination.. I'll use that for the elderly and five star passengers. But not everyone.
I knew about the address thing, but they changed it up LOL! Also, when I turned off voice navigation, this male pax freaked out, he thought I was taking him somewhere else. He tried to open the door of the car to get out while the car was in motion. I told him he CANNOT do that. I informed him I was going to short cut that he's probably not as familiar with, but I can pull over somewhere well lit for you to reorder your ride or you can sit quietly. He sat quietly, then I turned the sound of the GPS back on. Once we were on the highway, he calmed down when he started seeing the stores and feeling more comfortable. He gave a tip in the app of $2, but at least he gave a supportive amount. Freaked me out when he started yanking at the door - thank goodness my doors cannot unlock unless I unlock them.
lol
Thank you for the tips! Since they removed the coffee break icon i have no idea how stop request while i have passenger. I really appreciate it since uber customer support didn't know what to do. Also destination editing and muting the navigation guidance will be very helpful!
Another way to see the tips is to select the last ride payment menu. I like to do it that way because many times I've noticed that Uber does not send me the notification or the system is slow or delayed. The other reason is because you can thank each passenger by just pushing the button under each rider list much quicker and then scroll down to the next pax without leaving that screen.
So I did not know you could still see the full menu while in route! THANKS!!!
Clocked on this vid thinking I would know all these but i had no clue I could change the address!
Hello. I've learned so much from your videos. I'm a brand new driver. But can you explain why I can NOT see the fare for the ride before I accept it on my screen? I don't even see the entire trip destination from pick up to final destination. I find myself just accepting rides I would have normally declined. Please help
Thanks Joe for the features you mentioned. Some of them were not known for me. Thanks again.
stop requests is great when you dont want to do a shared ride
Rather than pressing the button that stops new requests when you are constantly receiving them, just click the coffee icon in the lower right corner of the screen to pause the new requests. By doing this, you collect any surges that you ride through before during and after your trips with passengers! It’s also a great way to pick up a surge and drive to a new area before unpausing the app and give rides at your new location
Why wouldn't a passenger not want to hear navigation?
Hearing the navigation spout directions repeatedly can be annoying especially while listening to music.
It's super annoying AND it's like a bike with training wheels. Makes the the driver come off as a novice driver
I've never had a single rider complain, but I also keep it low. While it's super low or off on Comfort rides, the main reason I keep it audible on X rides is so folks hear real-time arrival and traffic conditions. Folks are married to their routes, and some even the estimated time from Uber, so I like to have it clearly known why I'm taking "that way" lol
@@JSC178 Thank you but I don't have a problem with that.😁
There’s a major flaw in stopping your incoming Uber requests mid ride: it ends your filtered area preference which only lasts for 2 hours anyway and you only get two of these a day as a Platinum driver in my market - Louisiana
Thanks! There were some I didn't know about!
I didn’t know any of this except for the last one. Much appreciated.
Where is the button where you get only multiplier rides which goes brrrrrr!????
One time I did that Uber took the fare amount until I had called them and explained why I did it. I also told them if they didn't give it back I'd report them to my state employment commission
Good info Joe!
Thanks !! everytime the app resets the stupid voice nav kicks on and its annoying AF!
Two things to add, first, in my market a few weeks ago they changed the location of how to thank a passenger for a tip. Took me couple days to find it but it is still there but smaller in the finished rides info screen so you have to look harder. Second, just learned this useful tip from another video that if you do not want a rider to make adjustments to their ride while you are in route like adding stops definitely use the "stop requests" button and it will not only stop new ride requests from coming in but also not allow the current rider to make new requests such as adding stops or changing the destination. If the rider attempts to do so and complains that they are not able to make changes just play dumb as to why they cannot do so......lol
Thanks 👍
I’m the one who got the send thanks added to the platform 😇
OMG thank you! Ive been wanting them to let us turn off the voice navigation while on a ride. Didnt think it was possible
I've turned off voice navigation and it stays off. No issues there.
Destination mode sucks because if you are hit with a ride that is 25 minutes away or more you will not get paid the long distance premium. i know, because it's happened to me.
I rarely use destination mode because of the upfront pricing and also because suddenly I get matched with people further away. It's like "drive 17mins to drop off 3min"
Great video... I was aware of them all except the early access to destination filter. Thank you.
There's so many drivers in my area that you have to accept back to back or sit for 30 minutes or more.
@annmccarthy46 what is tech decryptor?
Thank you!
The most important feature is show me the money I’m just saying
Hi, Thanks for your tips. How do you adjust Uber voice speed? Mine is on crack!
Thank you so much!!! Oh, in my latest version of the Uber driver app, there's no magnifying glass. I have to go into the preferences and there's an area preferences section under the Uber X, Uber Eats, etc. option list. I had to search quite a bit for it initially. It's a bit of a hassle for me versus the magnifying glass that there once was. 🙄
I learned so.e good stuff. Thank you
I believe this is true, as ive used the rider app in the past..but i thought the tip couldn't be removed?
I was at the airport waiting in que and the app sent me to the terminal,,when I got there it told me to leave the terminal and go back to the waiting lot,,I did but the app never shows that I arrived at the waiting lot...What do you do in this case?
The answer to this is to leave the terminal and wait,,you will receive the next ride request
How do you see the destination and payout after you are in a ride
@ 2:50 Feature #4 Sometimes the option to toggle homescreen disappear. Why is that?
How are you doing? RSD got a very nice channel. I’m a new driver and I was wondering call you personally figure out if a trip is worth your time when I do it by the hours involved it seems like I don’t make that much when I figure gas consumption, it seems like that’s not that good as well but when I figure dollars per mile, usually I like a dollar a mile at least it seems to work out. OK I was just wondering what you personally do to determine if a trip is worth your time or not and if you could give me any advice, I’m a new driver. Any help would be greatly appreciated and keep up the good work on your channel. Thank you.
If ride price is 2x or more number of minutes for pickup and ride time combined, that’s $30 or more per hour.
What is the best app for tracking incoming flights?
Flightradar24
Hey! how does an uber reserve ride order screen look like? How will I know which is a reserve order and which is other?
Can you share a screen shot?
Can someone tell me why I don't get to see upfront fares on uber so I can make an informed decision to take the ride?
Case in point, last Saturday I accepted a ride after I picked up the rider and this Ride was 115 miles
I think in your market you might not have upfront pricing yet. I would ask the passenger where they're going. You can decline and cancel, your an independent driver. I did that to someone who tried to trick me by updating the drop off while I was on another ride. I never heard the "Drop off updated," so when I picked them up, started the trip, it said 1 hr 32 mins away, I said, "Did you change this trip from 5mins away?" They didn't answer and said, "We'll get out." No way I'm driving 90mins for $40, when in the past it was $90
So far I've been lucky with these long rides which have paid $1 a mile on average
I love thanking customers for tips. Makes me feel like i did a great job.
@TheridershareGuy Am New as an Uber driver! and been told that putting on Uber destination speaker mode on my I phone is kind of annoying for riders! and i agree, but Am not good at just following the black destination road bar! a few times have hesitated and exited or made a left or right turn? when i was not suppose to! (had to apologize one to many times) please help?.. i went to Uber App settings clicked on sounds and voice? and all four buttons are on! Voice navigation/Read rider Messages/Announce trip events and seat belt reminders ? but don't know how to 'pair my ear Bluetooth device? so only i can hear the directions that would certainly help me a lot! , for when speaker mode is on? have no issues. Please Help me!!! New Uber driver with No Clue* Thank you!!!!
How do u put filter on
All of these make being a driver WAYYYY better.
Excellent video tanks ..Im a new driver
They simply need a “I need to be done by X “ feature which will then not throw you any long rides if you’re short on time
I knew all these already but appreciate you sharing so other drivers don't seem so stupid lol
No u didn't 😂
@@kakooly I did
Wait! There’s a way other than the inbox to say thanks?!
You can also open the trip after completed and you'll see a little send thanks button
Open "See earnings Activity." One screen. Scroll down through your rides. It'll show you which rides tipped. Whether or not you "sent thanks" (little heart icon). If not, a button to "send thanks" is right there. No flipping back and forth between different screens.
What button do you press when you dropped from platinum to gold to restore platinum status
Thank you for the video. How do I turn off auto accept?
Should be in the app under your preferences section.
It is the worst platform, the discounts that they give to the passenger are assumed by the "earnings" of the owner of the vehicle, it is a real scam that people should report.
Hey! Great video. I had a question is there a way I can contact the Uber driver after trip to give a written compliment?
Unfortunately not, but that would be a nice feature.
Thanks. Very good tips.
Hey brother I got a question for you. I used to be able to go on to the The uber partner website and find out how much each passenger paid total. I guess uber is trying to hide that. I can no longer log in and when I call customer service. They give me a run around and never help.
Thanks for the gems!
Very informative thank you very much!
Glad it was helpful!
What is destination mode
I can’t figure out how to opt in to accept tips. Today was my first day and I want to make sure I am seeing the chips left and thinking the customer.
From the Uber website:
As soon as tipping becomes available in your city, you’ll be notified in the app and by email. To start accepting tips from riders: 1) update or download the latest version of the Driver app, 2) be sure to close and restart your app and 3) tap Accept tips.
Thank you!
I think I’m the only driver who like voice guidance on lol
Thoughts on the Uber Pro card?
66 Super App Commission:
7% of the fare from the driver
Uber Commission:
25% of the fare from the driver
Lyft Commission:
20% of the fare from the driver
New uber app update can detect if your device has been compromised or not.
I have trouble changing my destination mode. Off- line will not let me change DM. Could you please tell me how to do this. Great video.
I rarely can go into DM when I'm online. I have to go offline first, pick destination, and then go back online.
therideshareguy.com/how-i-use-the-destination-filter-to-earn-more/ This article may help!
I didn't know about drivers being able to change their (riders) destination i would imagine the rider had to agree with that change since it would change their costs. And for their safety as well. Alot of times they (riders) claim they r not allowed to put in a stop. Which may or may not be true that would be a way to test that out. 4:29
We need a button to add a drive through stop for Maccas as the customer often asks but doesn't add it
Uh... No. The last thing anybody wants is riders being encouraged to request drive thru rides. Imagine agreeing to that and then being forced to wait 20 minutes in the maccas line. Burning gas, not making 18 cents per minute for your time
Thanks for video
Im an uber Diamond driver and i dont have this feature. For editing the ride. What do i do?
One feature that has been around for some time is the Drivers insight dashboard. Usually located in Home Screen but once a week Uber was sending it through the inbox. It included information for trips speeding and a new feature recently added was harsh braking (at least in my market) the Harsh braking is or was severely too sensitive. Exiting the interstate at 70 mph, with a short exit ramp was considered harsh braking even though it was steady, not slamming brakes. Another was coming up to yellow light on a 45-50 mph highway and not enough room to go through, especially with a short yellow light. 07/03 was the last time I received the insights dashboard through inbox, and not on home screen anymore. Last week the 07/03 dashboard link stopped working giving me an error message when opening. Do you have any knowledge of this stopping? If they bring back, I hope they work on the calculations. Slowing down at a yellow light using firm, but steady braking especially with good brakes isn’t harsh braking but they calculate it a certain way using your phone. It no longer shows up in Home Screen and hasn’t sent in inbox in over 3 weeks, used to weekly. Thanks
Uber has updated the app. You can no longer pull down upper menue to add your destination while driving. You probably need to change other things on here that you've mentioned that no longer apply. so you might want to update this video or delete it
How to take highway off
I don’t go to stop requests if I don’t want another ride in the area I’m going to.. I just hit the coffee break button
Not to be ungrateful, but I almost wish - when I get $1 tips, that I could reject the tip and send a note, "no thanks, mate, but I think you need the money more than I do."
I just started driving with Uber today. I took 3 jobs. All were great but I don't see that I received a single tip. Am I missing something or did I just happen to get extremely cheap riders on my first 3 drives? Also where are ratings? Thanks.
Not all riders will tip and sometimes riders tip several days later. To see your rating, got to the menu and click your name. It may take several trips before they start calculating your rating.
@@Therideshareguy, okay. Thank you for the quick reply.
I got a 3$ tip for driving an hour for someone 💀, I wanted to head to that area anyways but still 😂