Let's create Contacts on DynamoDB. Amazon Connect needs to run an external lambda function that saves and queries from DynamoDB. Source code at gist.github.co...
Hi, Alonso Thanks for your video. I need to build an agent desktop that shows an alert to agents when they put themselves in 'Email-Duty' on how to do this. Please help. Thanks.
Thank you for watching, By the time there is an agent involved, the call flow has finished. You could consider building your own agent app, take a look at github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md Good luck 🤞
Hi Is it possible to find most used words from customer call. I can analyze the call one by one after each call from the call recordings. I want to get the most commonly used words from all the call (after finish a bunch of call) .Can all the recordings in the s3 bucket be analyzed together?
for recording, you would need to enable streaming docs.aws.amazon.com/connect/latest/adminguide/access-media-stream-data.html another place where you could find what customers are saying is in LEX itself there may be a way to log all transcripts to Cloudwatch hope that helps
Hi Alonso? How can I get the phone number that customer enters in the "store customer input" flow. Thank you.
Hi @alonso , how can I store the agent UDID who transferred the call to the contact flow using quick connect into dynamo db?
Hi, Alonso Thanks for your video. I need to build an agent desktop that shows an alert to agents when they put themselves in 'Email-Duty' on how to do this. Please help. Thanks.
Thank you for watching,
By the time there is an agent involved, the call flow has finished.
You could consider building your own agent app, take a look at github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md
Good luck 🤞
Good Video
Hi Is it possible to find most used words from customer call. I can analyze the call one by one after each call from the call recordings. I want to get the most commonly used words from all the call (after finish a bunch of call) .Can all the recordings in the s3 bucket be analyzed together?
for recording, you would need to enable streaming
docs.aws.amazon.com/connect/latest/adminguide/access-media-stream-data.html
another place where you could find what customers are saying is in LEX itself
there may be a way to log all transcripts to Cloudwatch
hope that helps
@@alonsosuarez9749 Thanks 😊
Nice!