Amazon Connect - Part 3: Contact List with Lambda and DynamoDB

Let's create Contacts on DynamoDB.
Amazon Connect needs to run an external lambda function that saves and queries from DynamoDB.
Source code at gist.github.co...

[@angelitobacera6972]

Hi Alonso? How can I get the phone number that customer enters in the "store customer input" flow. Thank you.

[@IbnBattuta2025]

Hi @alonso , how can I store the agent UDID who transferred the call to the contact flow using quick connect into dynamo db?

[@omprakashpadmanaban]

Hi, Alonso Thanks for your video. I need to build an agent desktop that shows an alert to agents when they put themselves in 'Email-Duty' on how to do this. Please help. Thanks.

[@alonsosuarez9749]

Thank you for watching,
By the time there is an agent involved, the call flow has finished.
You could consider building your own agent app, take a look at github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md
Good luck 🤞

[@Fiveeightsix]

Good Video

[@josnajose7187]

Hi Is it possible to find most used words from customer call. I can analyze the call one by one after each call from the call recordings. I want to get the most commonly used words from all the call (after finish a bunch of call) .Can all the recordings in the s3 bucket be analyzed together?

[@alonsosuarez9749]

for recording, you would need to enable streaming
docs.aws.amazon.com/connect/latest/adminguide/access-media-stream-data.html
another place where you could find what customers are saying is in LEX itself
there may be a way to log all transcripts to Cloudwatch
hope that helps

[@josnajose7187]

@@alonsosuarez9749 Thanks 😊

[@JosiasEmanuelGT]

Nice!