#9 Configure Incident Priority in ServiceNow | ITSM Implementation Mock Training

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This is ITSM Implementation Mock Training. In this tutorial you will learn how you can configure and customize your instance to implement ITSM Applications in ServiceNow Platform.
This course is for ServiceNow Admins and Developers and ServiceNow Professionals who want to learn how to implement ITSM Applications in ServiceNow.
Please note this tutorial is just a mock of configurations and development which can be performed in the instance while implementing ITSM Applications.
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Content of this training:
- Introduction of the Course
- Create Users
- Configure Incident Form
- Configure Mandatory Fields on Form
- Configure Category and Sub category choices
- Configure State Choice List and Behaviour
- Field Mapping When creating a Problem from Incident
- Configure Assignment Rules
- Configure Incident Priority
- Configure Incident Notifications
- Configure Automatic Closure of Resolved Incident
- Configure Surveys
- Configure SLA
- Auto Assign a Problem Record
- Configure Change Management Form
- Configure Mandatory Fields on Change Form
- Configure Risk Conditions
- Configure Maintenance and Blackout Schedule
- Emergency Change
- Creating Change Request from Problem
- Change Approval Policies
- Configure Standard Change Catalog
- Copy a Change Request
- Configure Security Rules
- Configure Change Notifications
- Create a Service Catalog
- Create a Catalog Item Template
Create a Catalog Item
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[@oscarferreira1]

Not in the "ServiceNow ITSM Implementation Mock Training" LIST. Thank you for all you do!

[@jyothinath86]

Yes it works only for not submitting the record and if I try to submit the record the default value 4-Low automatically changes to 5-Planning

[@saisankar5145]

Yes , you're right. This can be configured in Priority Lookup rules under System Policy

[@christianortega4225]

What if I would not like to impact tasks but just apply that change to Incidents, what are the options?

[@SAASWithServiceNow]

Dictionary override if it is dictionary change or applying Client Scripts or UI Policy just on required table.

[@christianortega4225]

@@SAASWithServiceNow Thanks!! you rock man 👊

[@motogprosi]

Configuring the choice by right clicking on the Priority field on the incident would've solved the issue..