The Problem Statement: Don't troubleshoot appliances without one!

The Ten Step Tango is the proprietary troubleshooting system that we teach students at the Master Samurai Tech appliance repair school. It is a systematic, structured procedure for troubleshooting and solving electrical problems in appliances. Step 1 of the Ten Step Tango is to make your problem statement.
Sounds simple, even a bit fluffy. But in our experience, many techs cannot formulate a focused, succinct and coherent problem statement. We see this every day at Appliantology. If you can't come up with a SINGLE SENTENCE problem statement, it will impair your ability to fix the problem. If your thinking is fuzzy, your troubleshooting will also be fuzzy (and ineffective).
Your problem statement is a single sentence that answers one or both of these questions:
- What is the appliance doing that it SHOULD NOT be doing?
- What is the appliance NOT doing that it SHOULD be doing?
Ideally, your problem statement should include your load of interest (LOI)-- "the thing that ain't doing its thang"-- by name.
So, let's watch a little half hour video from a recent Live Dojo workshop where we "troubleshoot" problem statements posted at Appliantology by professional appliance techs.
To learn how to troubleshoot appliances like a pro, check out our online, on-demand training at Master Samurai Tech: mastersamurait...

[@bobbyhumphrey199]

Just entered the course, only got 50% on the preliminary 10 step tango quiz 😢 but i'm 100% on the course work so far 😃

[@TimNye850]

Say it with me- LOAD of interest! L O A D. Load of interest. Took me years of hearing this truly to understand the importance...

[@joeanderson9852]

👍👍