Couple Gets Locked Inside Urgent Care After Staff Leaves
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- čas přidán 29. 02. 2024
- A Texas man and his wife say they were trapped inside an urgent care medical center. Austin Jennings went to urgent care with strep throat and the flu. The medical staff set him and his wife up in the examination room. They gave him a breathing treatment and said they would come back. However, 45 minutes went by and the couple says no one returned. When Jennings opened the examination door to use the bathroom, the alarm went off. Inside Edition’s Les Trent has more.
The 911 operator though 😂 "This is a new one for me"
I mean, yes this would be a new one for me too if I was the one receiving the call
@@woiaceI can see where you're coming from, but in that sense someone receiving a call isn't new at all. So it's just one. " This is a ' ' one for me"
That's freakin' hilarious lol
@@banpunji92Lol 😭
will that operator thinking one of the staff there going to be fired for sure
Happened to me at a Student Health facility in WV. I was in a wheelchair due to weakened state from illness. Staff said "someone would be in shortly" to take me back out front so I could leave. About an hour later a nurse skidded to a stop after passing the exam room I was waiting in, turned around and rushed in demanding to know what I was doing. I told her and she said they'd closed an hour ago and everyone went home! She only came back because she'd forgotten her purse.
Wow
😱🤯 you got lucky!
Good Lord
Heb jij dit vertaald?
This could be a memory problem caused by stress or something? 😕
This LITERALLY happened to my husband and I!! We even heard the nurses say to each other "There's no one in that room is there?" "I don't think so" "Ok. I hope not" And they laughed.
The ONLY reason we didn't get fully locked in, is because we HEARD them say that and stepped outside like "Hello? We're still waiting on the paperwork you were allegedly bringing us??"
And then, they pushed us out a side door with no lighting after dark, telling us "You can't go thru the front door, 'they'll' get mad at us"
Um? I'M MAD AT YOU? Jesus christ why is this a THING.
WTF mad at them? 😂 They didn't want y'all on camera
Omg 😂
How do they not do a walkthrough before leaving? Never worked somewhere where people don't do a walkthrough of a building/space before closing it.
Jesus Christ has nothing to do with their negligence.
@@starrystarrynight9822
Amen🙏🙂❤️
Sadly, people don't take God seriously. They throw His name around like it's no big deal. Then they will say they don't believe in Him. Why use a name you have no belief in? Makes no sense to me.
Imagine what else they forget when treating their patients.
Exactly
😳
sometimes surgical tools get forgotten inside people during operations and they just stitch people back up and only find out like a few weeks later once they start causing issues
Wrong meds/prescriptions to wrong person?
Medical errors cause up to 400,000 deaths per year in the U.S. They're the third leading cause of death after heart disease and cancer. And yet they're hardly talked about.
This almost happened to my mom back in January! She was in the waiting room of an Urgent Care in Jersey for over an hour -- paid her co-pay and everything. Then the staff started putting their jackets on and shutting the lights and the radio off. Not ONE person thought to ask her if she had been helped or why she was still sitting there. Pathetic...
I'm in Jersey so can you let me know which one it is so I'll never go 😅
@@aprilshorty4094 The CityMD Bayonne Urgent Care on 440-North. Spread the news😂
Tells me they don’t clean the exam rooms either. Yuck.
I worked in an environment like this, theres usually a third party that comes in and has to clean. Those people preforming on patients aren't the same ones who do daily clean downs. Albeit they would be responsible for in between patient sanitization
I say they owed more than the $50 refund. If it had been me, my seizure disorder would’ve been triggered by the noise and I probably would end up in the hospital. Sounds like a malpractice lawsuit That they should file
@@JJTrott-2I couldn’t do the noise that long. I could barely listen to the video
The cleaning staff comes in at 2 am at most the places don’t speak any English that’s why there not allowed to work during the day
This same thing happened to me but at some weird house/bar place. I got too drunk and ducked under the bar table for a place to chill and ended up falling asleep. Woke up at 5am locked inside. I also called 911 to have a police officer to escort me out 😂
Aren't there charts that keep track of each patient ? I'm sure they never forget a patient when it's time to charge them...
"Aren't there charts that keep track of each patient?"
@@judsonkr?
@@strawberrysundae_megan it was originally written"
"Isn't their charts to keep track's of each patient."
Someone, somewhere along down the line, F’ed up.
He was never checked out as supposed to 😂
The most patient patients ever
😅 Nice one!
Because they don't live in stupid LA or New York City
@@nachc6459WTH does that have to do with anything? Oh wait, nothing. People wait for medical care EVERYWHERE.
I once waited in a waiting area at a doctors office for 8 hours straight staring at walls, in complete silence. So I don't know about that.
@fashiondiva6972 Everything lol
They took being patient patients to a whole new level by waiting that long
Clearly youve never been to the doctor's before (you must be very healthy). They were scene and given treatment and was told to use that apparatus. In that scenario, 45 minutes isnt long, seeing as some treatments can take 20 - 60 min. Now, if they were in the room for 45 min and NEVER greeted that's different.
@@tellurye Oh Internet, where people casually make assumptions based on a pun :)
@@MaysamKiani It really wasnt that long of a wait. Sadly, thats actually avg time LOL.
I went to the ER bc I had sbad stomach pains and threw up, I thought I had pancreatic. The dispatcher told me I very likely didn't, and he said he could come back if I warned to go to the ER. 10 mom after he leaves I threw up twice. I'm scared, so I go to the ER. Then while there, I wait for 1-2 hours and no one helps me. So I fckijng go home bc my mom says it's better then to get tested for 3 hrs, then they find something super tiny & give u medication.
I went home and I recovered fully.
@@tellurye so you still assuming I've never waited for hours in that room merely based on a pun lol
After waiting for a long time, there’s a point when I would have opened the door to make sure they saw me 🤷♀️.
45 min is about average for urgent care
Yeah but after 45 mins it's time to ask some questions
Patient: I've been waiting for the doctor for over 45 minutes now
Nurse: He'll be right with you in a moment
💀
@@andrewraley8106 not after you have been placed in a room and seen
@@ticktock1861 a 45 minute wait happens all the time in urgent care after you’ve been placed in a room. It doesn’t happen all the time, but it’s still very common.
Back in the 70’s I was 16 and took my little brother for a follow up appointment at a large clinic. We were escorted to an examining room where they just left us there. After a hour and no Doctor, my brother is complaining and wanting to leave. We open the door to fine dark hallways and no one else there. We were locked inside. After an half hour of walking the halls, we came across a janitor that let us out. My mom was livid. She called the next day to give them a piece of her mind.
Happened to me once at an urgent care. They left me there saying a nurse will be back with discharge papers. I fell asleep on the examination bed, then about a little over an hour later as everyone is starting to leave....a nurse opens the door and wakes me up. She said they all forgot about me in the room at the end of the hallway. She asked my name, went told the remaining staff and they brought my discharge papers. She discovered me left there cause she decided to leave all doors open for the nightly cleaning crew. I told them if i would've woken up to see they left me there, i would've raided every office, desk, breakroom and eaten all their snacks/food/drinks while waiting for police to get me out. 😆 They laughed cause they knew i would've done it.
It’s nice that they waived the charges, but do they seriously not check everywhere just in case?
They refunded the co-pay, promised to provide the medication free of charge but have apparently still not apologized.
@@jormugand5578 no they did
they probably check all the room now
@jormugand5578
If you paid attention, they said they called to apologize, refunded the co-pay, and waived the medication charge.
I worked in a clinic as a receptionist. We were only told to check the bathrooms. But after seeing this , it should be protocol to check every exam room too.
It happened to me several years ago. I went to see the doctor, and they were doing an allergy test and left me. When the light went off, I put my shirt back on and popped my head out, and everyone was gone. The door was locked, and I couldn't get out. I had to call 911, and it was an hour before anyone cane!!!
I would have had a panic attack and shattered the windows to get out
Plot twist: The staff wanted to play a practical prank on them.
The Prank:
That's crazy
That will cost them
Greatly
That was an urgent case.. imagine if it was more serious
Not urgent enough for it to be an ER trip.
@@karatlack4464He was getting breathing treatments, it’s definitely urgent enough and just because someone isn’t dying or in so much pain they can’t stand doesn’t mean it’s not serious. I’ve been transferred for admission from urgent care several times
Urgent care just means quick access, they’ll kick you to the ER if it’s so much as recent vomiting
A few years ago a neighbor of mine went to the bank,was left with her safety deposit box, employees forgot about her, locked up the bank,with her inside. Cleaning crew found her six hours later,oh she was diabetic,out like a light but survived after a hospital stay
So a real life version of Safe Deposit Krabs from SpongeBob?
I work in a library and this is my nightmare- locking patrons inside after we close 😂
This happened to me and I set off the alarm at the library 😂 I was studying and had noise cancelling headphones on so didn’t realize until my laptop charger stopped working, I look around and it’s pitch black
@@KatyaAna LOL. Did you call the police to ge out?
I'll be afraid to be trapped in liminal space in the library after hours
@@kimmycupreacts yes because the alarms were all going off and they pulled up in the parking lot and were chuckling... one of them jokingly asked "should we check your bag for stolen library books?" lol I was mortified but looking back it's hilarious
They refunded the copay, but did they charge the insurance company for incomplete care? It's medical negligence. I'd be getting a copy of the medical record to see what was documented. If that doctor cleared the patient without anyone checking lung sounds after a breathing treatment and making sure he didn't need further care that needs to be reported to the state.
That place should be sued
You're jumping to all sorts of conclusions over a simple oversight. No one was at any health risk, and I'm sure they would have scheduled a follow-up.
@@user-bf8tv8xv4wyou're speaking after hindsight. Check the side effects for breathing treatments. They didn't say they would come back to check on him for giggles
@@user-bf8tv8xv4w No conclusions. This isn't a simple oversight. I was a nurse. I know all about clearing an office, completing assessments and proper documentation that has to hold up in court should there be medical malpractice suits. There is a high standard of care, and the licensed professionals in this office did not do their job.
a creative lawyer could argue criminal confinement...
Now they can both play doctor or nurse or patient.
😂😂😂
The fact it can happen at all is mind-boggling.
I read an article from a few years ago about a poor woman who was accidentally left inside of an MRI machine, and wasn't found until the very next day. Thankfully, she survived her ordeal. 🤯
At least they made things right by waiving the copay and medication fee.
The couple looked to be in good spirits.
Hey if I could get my copay refunded I'll take being locked up overnight.
I've never gone to urgent care again because the first time I did they told me I had anorexia when I actually had aplastic anemia. They cheerily called me the next day saying I could die at any moment.
That could have been a giant lawsuit. Anything could have happened. If they were the wrong kind of people, they would have been looking for all the drugs.
Well the alarm was going off and those places have cameras so
No that would of just been you looking for the drugs
It’s not that serious
it happened to me when i was 4 months pregnant. i finally complained because i was hungry lol luckily a young nurse who didn't leave on lunch like everyone else finished my appointment on her lunch break and let me and my husband out.
So this didn't happen to you.
@@judsonkr IKR. Being left alone for a lunch break is different than being left alone overnight at a medical office. The staff would have come back in at least an hour.
@@0doublezero0 I was just sharing 🤷🏾♀️ geez…
God that's awful. Especially when you're pregnant. Also what kind of Urgent Care doesn't have a rotating lunch schedule so they're not closed in the middle of the day? Glad that the nurse was there and took care of you on her lunch break.
10 years ago I moved to Texas from Mississippi and was surprised about how much incompetence there was at doctor's offices here.
Did no one do a through look around the building to make sure no one was still inside?
I don't think they usually think to do that kind of thing! Out of the ordinary situation. It's pretty funny!
@@roxylalondesgoodness they even check the rooms at the animal hospital I work at! Cannot believe the incompetence!
Our local county hospital clinic did something like this to my mom. A nurse was surprised to see my mom walk out of the exam room. Her chart was still on the door but everyone but this nurse had left for the day.
Happened to me @ pediatrician's office with my children. Janitor was only other person in clinic when my patience evaporated and I walked into the hallway to check what was taking so long. 😮
Even the 9-1-1 operator said this is a new one for her.
Wow they really took being patient's seriously 😮 👏
clinics need to make sure that the building is cleared before they lock up
Note 2 self!! Stay away from Strip Mall Health Care Facilities!!
😂😂😂
Not always. Staff forgot about me for almost 2 hours in a regular doctor office.
@@nlitenme what is regular!? A building that has a doctor's office or an actual hospital!?
@@boybawang1981 a building with doctors offices. Sorry I didn’t clarify.
Wow… couldn’t bother to check back on them? 🙄🙄🙄
I love the banter with the 911 operator
Right to the meds!
😂😂
An addicts dream
lol exactly
Xanax for ME AND latex gloves. LMAO
Did they have to listen to that alarm the whole time? I would have been a basket case if I had to listen to that for that long. Pretty sure I would have broken out, to not have to listen to that.
There is now going to be a new closing procedure at that place, requiring staff to check every single room before leaving.
Should be the norm lmao.
But thats usually done by like security rather than the staff. Security usually checks rooma before closing out but they only do it to lock the rooms and stuff
They were probably so excited when they found out they were locked in. “Yes! We have content!! 🕺”
Well it’s Inside Edition so no.
Monsters inc sucks
That's why I don't like going to places so late in the afternoon 2 hours before they close or just keep the door part way open
Yeah, I'm not a morning person but I schedule medical appointments as early in the morning as I can. The staff is alert and less likely to forget something. Sometimes you need urgent care toward the end of the day and can't wait, which sucks.
Agree I always schedule n the morning
This happened to me at a GPs office. I love that this seems to happen fairly often.
I could never with the alarms….
im sure you know how to open a door and leave unlike them...
I’ve been to an urgent care before and I’ve never seen anything like this happen before. LOL that’s a new one for everyone to see. 😂😂😂
It happened to me at Marian Medical in SM. I was checked in and left in a gurney in the hallway. The shift left and neglected to inform the incoming shift I was there. At 3:00 AM, I was still waiting to see a doctor. lol. Never wanted to go back again so I moved to another city.
I almost found myself in a similar situation as I had gone to my local clinic this one time as a walk-in for a TB testing that was recommended for one of my college courses. I had gone in at around 11, and I ended up waiting in a room for almost 3 hours before thankfully a nurse came in after realizing that she forgot to conduct the test on me. What made it worse was that I didn't even get to have breakfast or lunch, and by the time I got out, it was almost 4 in the afternoon.
Why would you wait 45 minutes after hearing everyone say goodbye
Some staff leave before others do
Not all staff have the same hours or maybe someone left early
Tell me you don't have real world experience without telling me...
Because people have different workshifts...
We didn’t wait 45 min after hearing them say bye. Was like 5-10 lol
Turns out care delivered there isn't urgent. 😅
I have seen people inside retail stores call the store when they don't see anyone in a department yet here they don't? sad!.
Omg, yes! Everytime I take my mom to a dr appointment in Parkland Dallas, 6-8 hour appointments. Crazy! But glad they came in at the end.
I went to a new doctor's office and while in the waiting room, read a sign on the wall that said "if you have been waiting for more than 15 minutes, please let someone know at the desk." Trouble is, the staff at the check in desk can't see the waiting room for the way it is situated. 😀😃🤕
But you have to check-in with them first. They would know how long you've been sitting in the waiting room based on the time you were checked-in.
@@anapprenticeforlife4116 Only in a perfect world. My mother walked in to her dentist's office, signed in and sat down. Someone scratched her name off, but no one came to get her. Hygenist finally came out and accused her of being late. My mother told her she was on time. Accidents happen everywhere.
Well im glad they waived the fee.
How did that happen to begin with? I mean when I worked in retail establishments we always checked behind every closed door (break room, the bathroom, changing room) to ensure there were no customers or any staff in those rooms while we were closing up.
😮 im so sorry that happened !!!
Ughhhh!
The alarm would be the worst part for me
Hard hitting investigative journalism there 😎
That has always been a fear of mine!! When i have waited and waited and its closing time!
How the heck do they not check the exam rooms before leaving??
😱 That's a plot twist! 😳 Being locked in an urgent care clinic sounds like the start of a suspenseful movie. Hope they got out okay! 🏥🔒
That alarm would have made me break out the windows. I go crazy over repetitive sounds.
That’s crazy they got locked in!
Poor things !
This is wild !
If you heard everyone say good bye, would you not open the door and ask if that doctor is leaving, too? Or, am I the only one who would do that? First-born, so I have to be in charge of my life. 😊🤷♂️
It must have been a long day, and everyone just wanted to go home. 🤣
How do you not check the rooms before you leave? Crazy. And 25 minutes with that alarm blaring?? Ugh!
The urgent care place was like, "sorry 'bout that, we will wipe out the bill. Just please don't sue us!!"
Minor correction: The apology is apparently still outstanding.
@@jormugand5578 Someone apparently didn't pay attention... you must have missed the part where they clearly said, in addition to Urgent Care waiving costs and refunding their money, that they "called to apologize."
so sorry they got locked inside
Mistakes happen. Its just humanity. Thankfully there’s still humans working at such places and not A.I.
That did happen to me twice over the years.
Wow unbelievable
Happened to me in a movie theater last year. Went to the last showing of a Sunday night movie. The other few people in the movie left before I did while I used the restroom (very quickly).
When I got out, the theatre was dark, and there were no staff or cars to be seen. Thankfully the doors were designed to only lock for persons outside. Both frightening and hilarious.
Every facility of doctors or hospitals facilities should do a sweep like in my office at the end of the day. Check every room before leaving and taken care off.
Wow! I guess they don't follow their closing procedures checklist before closing at the end of the day...if they even HAVE one. One thing that I've always done before leaving any office that I've worked in is to ensure that everyone else is out of the office before I turn off the lights and close/lock the door and/or set the alarm. Talk about incompetence or a lack of communication...or both!
Stunning! Sadly not happily 😢
If I got locked inside I will find an emergency exit door to escape
its in their vid you can see the sign EXIT but these gen Z cant do anything on their own anymore
The opposite meaning of "urgent"
All you have to do to get out is say “I’m going to take all your tongue depressors” and every doctor in a five mile radius will show up.
I almost had this happen when they started to turn off the lights and lock up. I quickly ran out of the room, and the woman at the front desk was very apologetic.
Being trapped like this would have sent me into a horrible anxiety attack.
Happened to us too
I have waited so long in offices I wondered if I was forgotten.
Oh my gosh 😮
At this point, they should do a mandatory check on all the rooms at closing to make sure everyone is out of the building.
Perfect example of the open gate for the spring lambs..
pardon lmao? what does that mean 😯
My social anxiety would’ve kept me there for a whole day
I've heard this about an urgent care here in Alabama too.
Imagine that nurse driving home in her car after leaving like “ uff I know I’m forgetting SOMETHING, I just can’t wrap my head around what, oh duh my lunch box”
Yikes! I was in the hospital waiting to be discharged. Somehow it was a shift change and the person in the bay next to me was handcuffed to the bed with cops there. Well after a couple hours of being told I was being discharged and they’d be right back, I was like “can I go home?” They literally forgot to get my discharge papers ready and didn’t even know I was still there
Yes happened to me before waiting for a hour but they went to lunch and forgot me.
Yup happened to me. 3 hrs and oh your still here
I was once locked in a BJs Wholesale Club. I worked at the Verizon kiosk and usually finished up way before the BJs people. One night I didn't and I looked up and everyone was gone. Alarm starts going off and I'm looking in the office for a contact number for the manager. Luckily the lights were all on. I eventually called 911 and police were at the back door. One way or another the back door got unlocked and I got out of there.
Free visit. Sounds worth it.
Patients with patience.
I just cant imagine listening to that alarm for another 25min.
So who was responsible for his chart? How could they forget?
A chart could easily be misplaced or a miscommunication could lead someone to believe that their case had already been taken care of and set it aside to be entered in their system the following day. More importantly is the fact that they didn't have a policy of checking each room before leaving for the day especially if a door is closed (or failed to follow the policy).
“This is a new one for me” 😂😂
I would be so mad 😡
And call the cops?
@@Shanali-ry1nl i would just open the door and leave. no biggie
I would looked for some meds to make the time go by quicker!
wow 😷