How to give feedback with the SBI Feedback model

The SBI - Situation - Behaviour - Impact Feedback Model, is very effective for giving clear and specific feedback that will help or maintain behaviour. This BiteSize training film introduces the model and gives an example of its use.

[@pw4010]

I like the positive example. I think as you also eluded to, is important for leader to provide possible ways to help the colleague so the team can win together.

[@pinkpastelstudio]

[00:07] 🤖 The SBI Feedback model is a great tool for giving clear and specific feedback that leads to behavior change.
[00:21] 🛡 It's important to support your people with the right feedback to help them develop.
[00:35] 💼 When giving feedback, it's important to be specific about the situation, behavior, and impact.
[01:14] 💡 The SBI model helps you deliver more effective feedback by focusing your comments on specific situations and behaviors.
[01:29] 📝 The SBI model has a simple structure: situation, behavior, and impact.
[01:43] 🎯 When you structure feedback in this way, your people will understand precisely what you're commenting on and why.
[01:57] ⚖ The SBI method helps you avoid making assumptions that could upset the other person and damage your relationship with them.
[02:10] 📍 The first step of the SBI model is to define the situation.
[02:24] 👀 The next step is to describe the specific behaviors that you want to change or reinforce.
[02:39] 🛑 You must communicate only the behaviors that you observed directly and you must not make assumptions or subjective judgments about these behaviors.
[02:54] ❌ For example, if you saw that a colleague made mistakes in a presentation, you should not assume that they hadn't prepared thoroughly.
[03:09] 🎯 You should be very specific about what the mistakes were.
[03:20] 📈 The last step is to explain the impact of their actions on you, the team, and the company.
[03:33] 👂 When you want to change someone's behavior, you should never call it negative feedback because all feedback should have a positive intent.
[04:00] ✅ You can use the SBI model for reinforcing someone's good actions or behaviors.
[04:14] 🤝 Once you've delivered your feedback, encourage the other person to think about the situation and to understand the impact of his or her behavior.
[04:27] 📈 Allow the other person time to absorb what you've said and then go over specific actions that will help him or her to improve.
[04:41] 🧠 The feedback might immediately be followed by a short informal coaching session or you could also set a time for a formal coaching session in the next few days to support the person's development.
[04:56] 📝 In summary, the SBI Feedback model is a great tool for managers to deliver clear, specific, and actionable feedback.

[@jacl3700]

hi is it ok if i use your video in a training?

[@alangoland]

Yeah use it

[@param4u10]

The example of sales presentation is not Positive feedback at all ...