DJI Osmo Pocket 3's BEST feature might be its BIGGEST problem!
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- čas přidán 23. 07. 2024
- The @DJI Pocket 3 is a fantastic product, but there may be a significant design flaw with it's rotating magnetic screen, one which may prompt mass recall if reported cases of it continue to grow. Join the DJI POCKET 3 Facebook group here: / djipocket
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*Have you experienced this issue, how did DJI respond? COMMENT BELOW and join the DJI POCKET 3 FACEBOOK GROUP here: facebook.com/groups/djipocket for more discussion, comments, videos and advice*
DJI's after-sales service is reliable. I've faced issues before, and they were swiftly addressed. Don't let isolated incidents overshadow the overall positive experiences users have with their products.
It's indeed a great product but this issue isn't necessarily isolated, let's hope that it doesn't become a wider issue, but all consumers should be aware of. Thanks for the comment!
@@jimczer2936 OK, calm down Mr "I haven't seen it so it doesn't exist" fanboy. 🤦♂️
@El_Smeghead I'm seeing so many of these types, take a look at this DJI Forum thread, especially this tosser "Hallmark" forum.dji.com/forum.php?mod=viewthread&tid=301367&pbc=dapforum&page=3&mobile=2#pid3177556
Lol, "CZcams user offended at being called a fanboy defends himself by comprehensively demonstrating what a fanboy he is" 😂😂😂
@@Droning-ON 🤣🤦♂️
Trust DJI's customer support-it's been quick to resolve any machine issues I've encountered before. What you're portraying seems like a rare occurrence, not the norm.
Yeah, indeed, and hopefully it won't become a wider issue. Thanks for the comment!
Wonder if people squeeze the case when removing camera...That may tighten the case against the screen when removing..Also does case sides shrink with warmth ? Delicate screen could be being pulled if that was to happen ?
Yes that could indeed be the issue! Thanks for the comment!
Can you give me the original unedited file? Because I'm planning to buy this machine but don't know what the file quality
We don't have any raw footage, but join this group and many will happily provide it: facebook.com/groups/316648295919091
Next month I would be going to Thailand and thought of getting pocket 3. After seeing this video it's really scarry to get pocket 3 since my country doesn't even have dji service or collection center. Would you advice me to wait for a year and try next year?
I got the Pocket 3 on Dec 19, 2023 and on Dec 20, the screen suddenly wouldn’t lock in the vertical position. Then later that same day, it wouldn’t lock in either the horizontal or vertical position. It rests in at an slight angle to the camera body. Very disappointing. DJI Customer Service said my only option is to return it for inspection and repair or replace. 5-7 days. I’m worried that this issue will happen again with the repaired or replacement unit.
i got the same problem . the landscape mode was not locked in place. i had to send it back for repair/refund.
I had to return 3 units but mine were all gimbal related. I think I am done for now.
Sorry to hear that buddy, hope that you get a working model next time!
you cant even get one at Best Buy here in Minnesota they say it could be up to 5 weeks I would order one but im paying cash I hope they fix this..............Thanks for telling us
Pleasure dude!
Not had this issue. Please share numbers which explain your use of the term “en masse”.
Glad that you've not experienced it yet! I've seen 10+ consumers now returning theirs over just 3 days, and that's those that we know about, there are clearly significantly more returning theirs whom aren't in Facebook groups, or posting about their experience. It's a concern, let's hope that DJI addresses it!
I just bought my device few days ago and it is having same problem since yesterday
Really sorry to hear, have you tried holding the power button for 10 seconds?
Great to see you back on here Ash! Video got me researching this topic a little bit. Granted I don't have much data to work with but from what I'm reading it seems to be a bathtub curve type problem. Meaning it happens very fast and early on in the product life. Straight out of the box in most cases. As an early adopter of this product I'm hoping that if it hasn't happened early on it won't happen until very late and its life cycle... But it is concerning. I'll be keeping a close eye on this in the Pocket 3 group I'm in on Facebook. Thanks for sharing! PS you should fire up your discord group again!
Thanks buddy, it feels lovely to be creating content again! You could be right that its an "out of the box" issue which you either have, or don't, but from what I've seen so far in groups, it's an issue which develops :(
but if you wait for the 2nd or 3rd production for the fix.....how do you know what production you have ????????? @@Droning-ON
@@scottnadeau5280I'm guessing it's a production issue not design but time will tell. That means if it's a design issue it will take longer to sort then a process or production issue. Sadly neither can be sorted very fast.
@@Droning-ONthe product has only been out a few weeks so it may fall into the bathtub curve, but did the NDA testers experience this? I guess we'll never know... But time will tell I guess. I want to love this camera as it has a lot to offer my travel channel for capturing great content.
Glad you're back in the studio! Yay!!!!
I owed one for 5 days. I didn't have a screen issue, but a orientation issue. When the camera turned on, the camera head itself would always start from pointing in a diagonally-up position. Pressed the thumbstick twice to reorientate, but then after using for a few seconds, or switching between selfie and POV modes, the camera head would be back to the diagonal-up again. Posted on Reddit, and a few others are having the same problem. Contacted support, they agreed it was a motor issue. So it's gone back and I'm awaiting a refund. Considering the number sold, defects are to be expected in a *few*. But I will likely wait for a refresh before trying again. 🤷
Thanks for your comment, the screen really does seem to be an issue!
This deserves more views to create awareness so dji will revise the design
Facebook group has a poll here around 10% are seeing issues
Please do share to get the word spread! Thanks for the comment!
mine is on its way... I'm not going to "flick" the screen very quickly like they do on many videos trying to make it look cool. there's absolutely no advantage in flicking the screen from vertical to horizontal and back very quickly.
That's very true, but the device should still be built in a way that caters for heavy use of this screen, especially considering that you'll be switching it back and forth many thousands of times during ownership. Thanks for the comment!
My instinct too. Is that how it's done in the DJI product release videos?
yes. they do it quickly in the promotional videos @@Ozpeter
I'm sure they've done thousands of tests that move the screen 10,000 times... perhaps there's only a few of them that are like this or some people are being a bit rough with the device. time will tell.@@Droning-ON
It doesn't look as if how you flick the screen makes any difference, it seems the magnets are being dislodged during transit, really very poor for what is a mobile camera for most people, I wouldn't open it, just send it back and get a refund.
I have issue with the screen after over month light usage. Returned item to shop for refund.
Im glad Dji confirmed the issue, so glad to see you being active again. Have a nice day Ash.
Thanks buddy, it's good to be back!
interesting to make a video about an issue, which you just heard from other users. It seems, as if you not even own an Pocket 3?
Is that really "interesting"? Do news reporters on TV need to own a product to report a growing issue? Thanks for the comment ☺️
@@Droning-ON okay, forget about the word "interesting". But you title and you thumbnail implicates, that this is a massive problem with the OP3. There are a handful comments in Facebook groups and 1 post in the DJI group Let's say, DJI has sold just only 100.000 OP3's so far, we cannot talk about an epidemic failure.
@@TripleU-E did I state "epidemic" or did I simply describe what seems to be a growing problem with consumers, at least 6 posts so far in the biggest Osmo groups, growing by the day. You're a bit sensationalist buddy 😂😂
@@Droning-ON I am "a bit sensationalist"? 😂 I would say exactly this abou you...
@@TripleU-Eexcellent ☺️
Good to see you back, ash
Thanks man! Are you still making content?
@@Droning-ON not as much as i used to, life’s been busy these past few years. I’m a pilot now:) just posted a video tho
Why I always wait for 2nd/3rd production runs as DJI never seem so do vigorous testing of their products before release in the hope of future fixes via firmware updates.
Agreed, it's generally always a good idea when it's a brand new product, however you'd expect that the Pocket by now would be highly evolved and matured, especially with many years of development and evolution for this latest iteration, but sadly their testing (as I've seen before) isn't always particularly good. Thanks for the comment!
@@Droning-ONyes except the rotating screen is new ... And it seems DJI has potentially screwed up big time.
honestly this problem could happen in any batch the first batch or the fourth batch. and I must say this is a very first time I've heard of this. I think people have been abusing the screen by flicking it open and closed then closed and open very fast. ... it's still a semi delicate electronic device. take care of your equipment.
@@adz-ql6kv it could but its highly unlikely, issues like this are due to either manufacturing fault or poor design, and are quickly remedied in future iterations. It's a brand new issue, the device is only 2 weeks old, so such issues aren't apparent immediately.
yes it's possible. time will tell@@Droning-ON
I paid £50 for two years DJI refresh, which gives 4 replacements, like if I dropped it, but clearly, this is a warranty issue. Like many devices, some batches might have issues that show up early on. My Osmo Pocket 3 is performing flawlessly.
Glad to hear it's working well buddy, thanks for the comment!
DJI actually gave you 4 replacements?
@@phillychannel394 not yet cause i haven't broken it yet
Did this happen to yours?
No, we opted not to buy one as we don't at this time have a purpose for it, nor can justify the high price. Thanks for the comment!
Hmm, that's a bummer. Mine seems fine for now. Have had it for a couple weeks and I've rather enjoyed it. Will keep an eye on it.
Glad that you're is unaffected so far, keeping fingers crossed that this just affects a minority and doesn't occur after warranties expire! Thanks for the comment!
I just uploaded a video to my channel dealing with this exact issue. Hoping to get it resolved soon. I'll be posting an update on my channel, but like you said, I'm concerned that this problem will resurface and i will be out the money and the camera.
We'll go and take a look now, thanks for the heads-up! Post your video here too forum.dji.com/forum.php?mod=viewthread&tid=301367&extra=&page=2#comments
@@Droning-ON saw your comment about the premier and the delay. I honestly forgot that premiers did that. I selected premier and set the time so youtube could process to a higher quality and people would know it was coming. I won't do that any more, because I agree with you. It's annoying.
@@thebetterbuy yeah, best to use Schedule instead, far better for viewers.
@@Droning-ONside note. After some research and reexamination I think I figured out how this is happening to everyone. Just filmed a new video and should have it up by tomorrow. Short answer. The hard case bumps. In order to remove the camera you have to hold the case and basically “squeeze” the edges of the camera (screen) through the case as you remove it. So, first time removal or regular removal may be causing it.
@@ThePunRunner dude this was already covered about 2 weeks ago, there's already an indepth video about it from another user, perhaps you've seen it already.
I was about to buy it today. I'm going to wait few weeks now. 😢
Very sensible, wait for DJI to address this issue publicly and provide consumers with an evaluation of the cause. Thanks for the comment. There'll be some fanboys commenting and saying that it's a non-issue, but that's because they're not yet affected by it.
I think one of the problems is people flicking the Screen like it’s a lighter 😅. I am fortunate, but I haven’t been quick thumbing either.
Yes that could indeed be possible, the marketing promo demonstrated even doing this! Thanks for the comment!
I was determined, but I will hold off because I already knew about this problem and that the camera overheats.
Yes, the overheating issue is another issue putting is off buying one at this time.
@@martian-sunset I know about it via txt but then the temperature reaches 60 degrees.
The price of the camera is not low and they released an unproven dud.
How to remove 40021 error
With the Pocket 3?
Mini 2
@@suniluppar9075 this video isn't about the Mini 2...
I got several vlogging/videography and photography tech gadgets such as gimbals, pocket cameras, many of rhem quit, malfunctioned and died after more than 1 or two years. Now, I'm trying to be content on mechanical stabilizers such as Roxane, GlideCam and trusted cameras. I'm done making expensive mistskes for now.
Hey Ash, great to see you back in the DJI scene, missed your videos. Keep up the momentum!
Thanks buddy! Nice to see familiar names!
Even more glad I went for the Feiyutech Pocket 3 now instead 😊
Haha I bet!! Thanks for the comment mate!
@@Droning-ON Andy is just taking the pi$$
@@lumixS5M2 Just recorded some tonight. Will be on my channel this week.
The Feiyu has worse image quality and smaller sensor than the DJI Pocket 2. The DYI Pocket 3 blows the Feiyu out of the water on image quality. Also, we don’t know what proportion of DJIs are having the screen rotation issue. It may be a very small percentage. I suspect they are selling a lot of these, way more than Feiyu, so there is a larger population of devices for problems to surface. I’m sure Feiyu has its own quality issues on some of their units but we don’t know about it because it’s not a popular product. I sound a bit like a DJI apologist but it’s frustrating to see people make decisions based on incomplete data and that’s what we have when it comes to the screen issue on the DJI.
@@FriedChairs
1. Image quality of the Feiyu is sufficient for my requirements. It's no "potato" either.
2. It's a couple of hundred quid cheaper than the DJI.
3. I'm not averse to DJI. I do own 11 of their products from the Spark all the way up to, and including, Enterprise aircraft.
4. The Feiyu has the flexibility of the magnetic mount.
I'll reiterate.. The Feiyu is sufficient for my requirements. And nothing to my knowledge has ever been reported as breaking on it.
i just received mine yesterday, unboxed today and found out the camera didn’t retract fully back to its original position… sigh… i think i better ask for a refund and perhaps buy later as i believe the first batch of mass production shall have this mechanical problem…
Sorry to hear that, you do mean the camera and not the screen right?
Yup, the camera head and i have to push it back to its original position in order to store in the case
That’s why they say to never get so excited for the first generation and let the bugs and problems get fixed!
Absolutely, although this isn't the first generation really, but I agree with your point! Thanks for the comment!
It’s called the Pocket 3 my man.
That's why they gave the option for a two to three-year warranty extension. I've only seen two videos on CZcams with a defective flip screen. I doubt they'll be a recall but who knows.
Let's see how DJI chooses to deal with this, perhaps it only affects a certain batch, we don't know yet. Thanks for the comment!
I’ll be releasing my video tomorrow. Mine did this today after filming the space X launch
W moim filmie jest rozwiązanie z ekranem.
Like the other commenting I dont own one and would be concerned if I had bought one, Great Update.
Thanks buddy for the comment!
Typical. I owned two Osmo Pocket 2s. The first had battery issues, returned it, then on the second one the gimbal started going haywire on startup after like 10 uses and then just quit entirely. When it worked it was a magnificent camera, but I just can't justify buying another one with how unreliable they've been for me. If I had been counting on it during a trip I would be livid.
Really sorry to hear that, to buy two devices and for both of them to fail is very disappointing!
dji pocket 3 is not currently on the market.
That's incorrect, you can buy it on the DJI Store.
So good to see you back, this is a really bad design fault imo and even if yours hasn't done this I would return it straight away, when I first saw this screen I did think that's going to be a problem but I was more thinking about the cable and broken video on the screen, this looks bad for DJI and is going to cost them a lot of money, I wouldn't be surprised if it's taken off sale completely.
Yes absolutely, if I'd bought it then I'd be returning it as there's no guarantee that it won't occur after a year of wear and tear, after your warranty has expired. Thanks for your comment.
@@Droning-ONIn the EU area, this fault will be covered even past 2 years, as they still have manufacturers responsibility for flaws, in the products respectful life expectancy. Warranty for 2 years is placed on the seller.
👍👏👏👏👏
When I first saw that very small flip screen I said to my self... Self that's the first, worst and maybe only downfall of this new pocket.
Hey man, long time no see! Yeah sadly it looks very fragile, would be great if it was designed to simply detach do that it can be stored away more safely, and replaced easily
This is definitely a problem, but I don't think it's a big problem. From what I found through research, there aren't many cases, so it could be that they are defective products. Since it's a problem that occurs immediately, you shouldn't have any problems with a replacement under warranty
We shall see, if it's an issue that occurs though wear and tear then it will become a bigger issue over time. Thanks for your comment!
any news? this shit fixed allready?
I can't believe it how lucky I was not to buy it
I was intending to be one of the first to buy it coz I love the pocket 2....
I literally pressed buy now last night but due to credit score issue I couldn't complete the purchase
Really so glad I didn't buy !!......
Haha, lucky chance!! It may not be a wide issue across every single device but it's not a good sign, that's for sure! Thanks for the comment!
@@Droning-ON yes buddy I totally feel like I ditched a bullet !!.....
No such thing as luck that’s God showing you don’t get attached to worldly things or things in it! God bless!
@@jesusblessthesecommentsamen oh dear....
@@jesusblessthesecommentsamen ur probably right...
No problem for me, I did not buy one anyway because the system, just like the Pocket 2, is not compatible with my new phone. But if I had bought one I would be twice pissed off.
Oh no, which phone are you using? Is it Mimo which won't install for you? Thanks for the comment!
Yep the mimo will not install... Had the same problem with the 2 and sent it back... Was hoping it would work with the 3, but not to be... The phone is an android with the 10 OS and was told by DJI support it should work with any android with 8 OS or better... Safe to say it does not. Then again my phone is not on their published list of compatible phones... I guess support did not get that memo... LOL
Anyway Not buying another phone for a camera. I do not understand why one has to activate a camera and use what it has without a phone... After all one already paid for it.
I have 6 cameras and only one had to activate with an app (the Pocket 1) and now that app is gone and irreplaceable . Just a bit disgruntled. Max - Hike Camp
On the DJI forum there have been one or two people mentioning this problem, but there's far more concern there over the EU overheating issue. A 'hack' has been found to get around this for now, but it's another reason to maybe not rush straight to the store at the moment (if you are in the EU and plan to run the camera for extended periods).
Yeah indeed the overheating is also a big concern, after so many years of waiting for the P3, yous expect it to have been well tested! Thanks for the comment!
it doesn't really overheat until it gets into the mid 60s°C range but DJI were forced to tell the firmware to give a warning at 48°C and shut down at 49°C due to European regulations. and yes, of course this can be bypassed by putting a simple text file with the word “heat" on your SD card. @@Droning-ON
and yes all this depends on the ambient temperatures whether your indoors or outside. I've filmed continuously for 2 hours and it's only ever been warm to the touch. but this was outdoors. generally if I'm vlogging I'm not really going to film for more than 15 to 20 minutes at a time anyway.
Consider updating the firmware-it helps with overheating. Mine's been good after the upgrade!
Instead of just pointing out flaws, why not highlight the positive aspects of the Pocket 3? Many users, myself included, have had great experiences. Share the good alongside any concerns.🙌
There's lots good to say about the Pocket but as a news channel, it's not my job to market a product and sing it's praises without good reason. This is a useful video for owners, we hope that you don't suffer from this growing issue;
I got the same issue after using it just for 2 days, I contacted DJI customer support and they confirmed me it is a hardware problem and had to send it back. After researching I saw it is a common issue and not confident they will fix it in this generation, so I returned it and bought myself an insta 360 Ace pro. Similar image quality (DJI was a bit better on pure image quality but also narrower FOV), but much more durable, waterproof, no mechanical gimbal... also cheaper. Used the Ace Pro for a couple of weeks and it might be the best decision I've made in a long time.
Worryingly DJI hasn't made any announcement about this issue officially, which would definitely settle minds. Thanks for the comment!
New issues!! What about overheating? At least in Europe, many buyers complain that at a temperature of 47c, the osmo pocket 3 stops working due to overheating. Example: at 25c and with 60/50p with dlog , it only works for 14 minutes, before the temperature rises to 47c !!! That is, in a midday environment with temperatures of 35c (like in Greece) it simply will not work at all. Too bad, 3 years of waiting, such a "problematic" camera 👎
Exactly, 3 years wait and it's got some pretty fundamental issues so far it seems, very disappointing! Thanks for the comment!
Both issues are major concerns and are not easily fixed and really everyone should return the product for a full refund, DJI will need to do a re design, this is an example of poor product testing and a Xmas product rush, they have basically wasted millions on a dead product at this point.
Go say thanks to woke culture of woke evil globalist EU and their unwanted medling into normal people lives.
Idt this is a fault of the pocket itself but rather is the regulatory constraints on batteries imposed by European standards
czcams.com/video/EiUU819Gkec/video.htmlsi=dhug05kBUAIfi4IG
Seems the overheat is affecting eu customers as you can get it to 60c on Asia models.
I was going to pull the trigger on one of these today. Thankfully I saw this first! I won’t be even considering one now until there’s an official statement from DJI regarding the scale of the issue and what is being done to resolve it.
Sorry to have put you off buddy, but it's always sensible to wait a little when a new device arrives, otherwise you can end up with having to return it. As good as DJI's testing is, there can always be exceptions. Thanks for the comment!
Didn’t like your entitlement at all - IF DJI GAVE IT TO ME TO REVIEW - dude you weren’t on their PR don’t be salty about it. DJI aftercare is very good and im sure as it is a manufacturing error likely to be sorted. I doubt the one they might of sent you in PR would have broken like many reviewers theirs are fine. The system itself is fragile! I just wish they let us film landscape mode without flipping the screen - maybe something to consider @djisupportglobal
It's not "entitlement" buddy, it's fact. DJI stopped sending us smaller reviewers models before launch and instead only send them to the big marketeers whom never say a bad thing about the brand. I helped with the origi al Pocket 3 months before launch, giving feedback cycles on beta firmware, resulting in a better launch product. There's nothing salty here other than feeling sad that consumers don't get the first release product that they deserve. Hope that all of this makes sense buddy.