This is Getting So Bad it's Funny | Fanatec "Apology" Email
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- čas přidán 11. 06. 2024
- Today I received an apology email from Fanatec Customer Support. I'm assuming many others got it as well. Once again they are blaming their slow response times to "system and process" issues instead of just admitting they have sub par customer service and it needs a major overhaul. I don't know about you but I don't feel like this is the best way to address the situation and Fanatec customers deserve better in my opinion. Let us know if you got the email and your thoughts in the comments below.
- Hry
They sure charge top notch prices, gotta have top notch customer service if going that route.
hey bro long time
So what this tells us is Fanatec shouldnt be an option for anyone who is looking at ugrading or getting into SIM racing. With how expensive SIM equipment is, good customer service is a necessity. Its a good advertisement for Camus, Moza etc.
Go Moza
Ill take cammus any day everyday. Oh I got one already. Flawless for 2 years and going.💪💪💪💪💪
I was planning to move from Thrustmaster to Fanatec but in the end I've chosen MOZA, no regrets at all.
@@orangesimdriversame here T300 to R16 with KS wheel. Absolutely love it 👌👌
This whole Fanatec mess have been eye opening for me. I'm really disappointed with how the larger sim racing CZcamsrs have been either radio silent or apologetics towards all the shady stuff that Fanatec has been doing.
What irks me the most is when people say that they are a "small company" overwhelmed with orders. They have been in the market for almost 20 years and are the title sponsor for the bloody GT World Challenge. It's simply not right to treat customers like that, specially in such a expensive hobby like ours.
There is competition in the market now so people have choice and Fanatec need to shine up or go the way of the dinasour. They sent this email to every address in their database because they have no idea whether an order has been successfully completed or not.
I haven't even gotten that email lmao
ordered the fanatec shifter for black friday and it returned to sender for no reason. UPS told me it arrived back to germany but no response from fanatec.
I will never buy fanatec. For a year I waited on them on waiting list and never heard anything. Only the : out of stock.🙄
Not sure why people are simping for Fanatec, employees maybe?
Dan, I’m glad you saw this email as exactly what it was - a chance for a do-over. They’re simply going to forget about any requests they received prior to sending this. Easy way to filter out the folks who weren’t paying attention.
I am a first time Fanatec customer and I cancelled everything because their behaviour is very unprofessional and I'd always be worried about reliability and dealing with their customer service.
You are 100% correct. I mention all these same points in my fanatec videos. I waited 22 days before I got any info on the order placed with them. 22 days and I didn’t get not 1 email about issues or delays. All they had to do was email me and let me know they had problems. But nope they couldn’t. And now they are mass emailing people lmao. Fanatec is a hot mess. I am standing by what I said in my videos. This was the first and last order I make with Fanatec. Only second hand for me. Just picked up some QR1’s for my new wheels and I got them from a fellow sim racer. I will support the community before I support Fanatec.
The writing was on the wall when the QR lites started to crack and break and they refused to help people. As soon as my wheelbase or peddles break I'm out of the Fanatec ecosystem and moving to someone else.
I received this email a few weeks ago, in my view they sent this out to reset the clock with a view to clearing their huge existing email backlog which they can't deal with. What's worse, and laughable is I replied to this email a few weeks ago as instructed and to date I have received no response, so even this email is smoke and mirrors.
I’ve been waiting to upgrade from my g29 and thought the DD was a slam dunk choice but the noise recently is pushing me to Simagic or Moza
I have a DD Pro, and on delivery it had a faulty throttle pedal. As described here, the after-sales from Fanatec is as hopeless as their delivery systems.
I bought a Logitech G Pro DD wheel and pedals as insurance, and whilst some would say it's overpriced, it is a lovely piece of kit, and worthy of your consideration.
I was a Fanatec customer for several years. I left them due to quality issues and the unsatisfactory resolution that was offered by customer service. I have given my money to Simagic, and the experience has been very good, so far.
I went with Simagic and couldn't be happier. To me, it's (prepayments for undeliverable stuff) a question of badly needed cash flow.
I ordered Dec 13, and had an issue where I messaged customer service Dec 13th. I messaged to cancel my order on Dec 21st. I have not gotten any response, and have not gotten the email you're referring to. I ended up refusing delivery and returning to sender my entire fanatec order. About to start a chargeback on Monday. Messaged to cancel 3-4 times now and zero response. Can't imagine being so turned out that some people are still waiting while defending fanatec on reddit.
Why didn't you just cancel your order on your fanatec account? You don't need to send them any email for cancellation.
@@EarthIsFlat456 Once the order enters status "Handover to Warehouse" there is no longer an option to cancel on the website. This wouldn't be an issue if they had any semblance of customer service.
I don’t see how anyone can defend their practices at this point.
I won't be buying anymore Fanatec gear at this point. Once I'm ready to upgrade from my DD and V3's, I'm done. There are too many other options to choose from these days.
Which is a good thing! Before they basically had the monopoly on high tech sim racing gear so they could have gotten away with treating their customers like the ugly girl at the dance. But they are doing it now when there's heavy competition from multiple players *facepalm.
Everyone needs to remember this next time they roll out their next products
Switch to either Asetek, or Simagic (like I did). Or, if you got the money, Simucube...
I love my Alpha Ultimate. Hell of a wheel at that price point and strong enough to remove a limb 😂
I just bailed on my DD1 and Porsche rim and went to Asetek.
Why not Moza? Its fanatecs biggest competitor below 1000€ and the quality is just fucking good, and they have fast resellers
@@Zero.X just liked the look of the Asetek gear more. Absolutely not saying there is an issue with Moza.
Im still waiting on my order from November 24th. I've been trying to contact them for weeks and i didnt get this email
Join the crowd. I really can't see how this company can stay in business with this kind of service. I just want my paid for replacements and this fanatec company will never see another dime from me. Mind you they have taken many of my dimes
I once had a CSL DD. It came with a bent shaft and no QR would fit decently wiuthout tape or cardboard that I had to replace frequently. My P1 wheel had a flimsy shifter paddle that was very easy to fix. Instead of just sending me the dome button, they wanted me to pack everything and send it back, which was a no for me since I woul dhave ot wait forever while they still had my money. It also took forever for me to get a response. I sold it after a month and got a Simagic Alpha Mini, and everything has be amazing
This is actually _at least_ the second round of emails like this. I got one over thanksgiving week, regarding an order placed in October, and now this one again (their last communication to me was _before_ thanksgiving actually).
I ordered the new qr2 the beginning of October, was told November 20th eta. Still have not received, have heard nothing. Since then they have put on sale for much less than I paid, website has shown in stock for over a month. The machining on my qr1 is so bad I have had to tighten it up with layer of electrical tape on the shaft. It has never been right so I am very skeptical the qr2 will be any better or, now, that I will ever receive it.
I feel for you. I have same issues and still waiting for my qr2's (7 weeks and waiting) which should have been covered under warranty anyway. But no, i have to spend another 400 canadian just to fix there faulty product. Will never will buy fanatec again
Hi Dan, I got this email too. I purchased CSL Elite V2 on B.Friday deal, it emailed to check order status since my account listed item as shipped, they stated it had not left warehouse. It took around 3 week to receive item and I did not hear any more from them nor replied. I would be interested in a DD unit maybe some day, but not Fanatec I reckon. Or at least not anything that has the old QR system.
Still waiting on my order from 27 October. After writing three emails (copying in CEO - search for his address), I got an apology email 3 January saying replacement order being sent.... While watching your video I logged in to track my replacement only to see the despatch date of that has changed to 8 February!!! :(
How? Because I have already placed 3 orders with Fanatec and I always receive it at home within 5 working days.
I got the email yesterday. Still waiting for a refund for items that didn’t come almost 3 months ago. And FedEx fired the driver but fanatec has still yet to refund me such bullshit
where was this?
I'm so sad to hear that. I didn't know about this situation when I bought my first combo from Fanatec. I bought a complete gear, pedals, wheel and DD+ on November last year, and still waiting for it. I don't know how long will take, but I really trying to send positive vibes and being optimist to that my order and the other users can arrive soon. I'm really sad about this, after search many months and find a solution to use my PC and PS5 with the same wheel, then it happen this. I hope this can be solved for everyone.
I hope they get it resolved as well! Personally every product that I've used from them has been top notch and great. It's just the customer support and transparency that is lacking. Once you do get your products I'm sure you will be very satisfied!
The DD+ is apparently still awaiting certification from Sony, and that is why it in particular is delayed, and anything else in that order will be delayed too.
This really upsets me because I'm just getting into sim racing and ordered a csl dd on December 31st and haven't heard anything from them. On top of not receiving any shipping details I keep hearing all these horror stories about them. Almost makes me want to cancel my order, but that scares me too, how long would it take to return my money???
You can do a chargeback via your bank, or if you paid with Paypal you can start a dispute and escalate it to a claim. If Fanatec do not respond to the Paypal claim within 10 days with a solution then Paypal will automatically side with the customer and give the refund.
they have an ongoing inventory since beginning of this year. i think until 10th, so no shipments until then
@@corE452I lost trust on Fanatec, I am sure there is another excuse to extend the 10th to a later date. I just canceled mine thru PayPal and it worked. I have no desire to use their product as I have experienced their incompetence since 2017. I am now starting on selling all my Fanatec and switching to another brand.
December 31? Like a week ago? 😂 Bro, a lot of us have been waiting MONTHS for our shit. Get in line...
So I reached out to them as I bought the csl dd black Friday, received it within a couple of days, however I ordered the clutch kit, which I had zero tracking on and took over a month to receive..funny they could send a base, wheel, pedals, power block, but couldn't send a single pedal for an additional month. Love the products now that I have them, but the clutch kit and issues with tracking info, fed ex, and 3 different delivery dates was a bit much, when you can't get hold of or get a reply from the company.
Just checked my order profile on there site and I have made 10 orders.
I never had a problem with any of them.
January 2021 - November 2023.
I’m still waiting for my email. It’s been 5 weeks since my first email and I have sent them 3 more times. I hate my DD1 it’s overrated When it works and a total crap when it’s doesn’t.
Fanatec = shortcuts everywhere
I didn't receive any email like this that I remember. I had contacted them about a driver that they put out that bricked my dd1 just like a ton of others had happen at the same time. They requested videos and such to "verify" what was a known issue by this time and then hid behind the expired warranty. After that they refused any contact what so ever. A $1500 wheel base is now a paperweight and the wheels I have are useless unless I pump even more money into a shit company that refuses to stand by their products.
I didn't get the email. But my last order with them was from Nov 2019
What game are you using for the Minis? They look great
AMS 2
Really glad I canceled my order with Fanatec when I keep seeing videos like these. Decided to go with Thrustmaster instead for my first sim setup.
I cancelled my order with Moza for similar issues only to put in my order with Fanatec instead. -_-
Thankfully I got my stuff 6 weeks after I placed my order basically with zero communication. I basically got the tracking number in my orders page 4/5 days before the boxes got delivered but that was 5 weeks after putting the order in.
@@blindaceg I ordered a Moza R5 and got it within 3 weeks.
I wouldn't have gone with Thrustmaster
Not surprising. They still owe me my Sendle re-imbursement for returning a defective wheelbase under warranty. As a German it hurts me to say: I can no longer recommend Fanatec to anyone.
Looks to me their problems started when they teamed up with PD as providers of the official GT gear - they pushed out Thrustmaster as the official partners. However, they were not ready for the influx of orders they were about to get, and as a result, quality and customer service took the hit.
yup you're certainly on to something there!
I didn’t get that email however, it took them over six weeks together back to me regarding my issue with my Clubsport DD. I sent them 3 short videos showing my problem. Although I now have a return label for RMA, I don’t trust that I will get my base back should the company file for bankruptcy.
This is fanatecs way of delaying any issues you have with them. Straight from their mouths. (Thank you for reaching out to us. I'm sorry to hear about your issue with your products. Are you able to provide a short video of the issue? A video is often helpful to understand/confirm the issue and can speed up the support process.
Thanks in advance!) First of all why does it take 3 to 5 days just to respond to an email and absolutely no way to talk personally to tech help. I am so sick and tired of this company, but have too much money invested to bail out now. I have to just continue until i get issues resolved, and when i do its goodbye fanatec.
So glad i got my v2s that i ordered on black Friday came 8 days after my order. Seen alll the horror storiea after i had ordered. But thankfully everything worked out. Never got a tracking number from them. Fed ex notification came i had a shipment on the way.
So glad when I decided to go to DD that I sold all my Fanatec stuff and drove down to Microcenter and bought a Moza R9, KS wheel, and Huesinkveld Sprint pedals.
My CSL DD lasted approximately 2hrs of runtime before it started shutting off by itself. Pray you don't have any issues. I'm 3 months into the warranty and have no usable equipment. Guessing I wont get it back either.... They have had it almost 4 weeks. After two weeks of waiting to hear from them they "haven't had a chance to look at it yet"
Oh man that's terrible. I had no issues with my CSL DD and it is pretty solid. I really hope they get you squared away soon!
Dude i just started to return my csl dd - they already generated cheapest shipment label for me (i payed like 30 euro when I bought whole bundle with loadcell pedals - more than 1k euro and they still charged the shipping fee lol). I'm just gonna send it to my local store for the fixes instead (my power socket is little loose - when I move the cable it sometimes drops the power).
@@MiPDarnok Good luck is all I have to say. They have had mine for 5 weeks and havent touched it. Got email yesterday from them and sounds like it wont be done anytime soon... Maybe in the next few months because they moved warehouse and failed to train staff properly. I can share image of the email if interested but dont think that can be done via messages here
I never got a follow up email but got my stuff yesterday from nov 24
Glad you received your products! Please keep us updated on how you like them!
hey mate, how's it going. great to see you still smashing content!
DUDE! What's up man! I head over to your channel from time to time to see if you've come back! Hope you're doing good my man! Are we going to see you back any time soon?
What an effing slap across the face to any "average" FANATEC customer ... past, present or future.
Unacceptable CS! In EVERY sense of the term.
Nothing worse than shitty CS and FANATECs' has started becoming the epitome of such with the Sim Racing Community.
I feel for anyone who's financially "caught up in this mess."
Especially those solely dependent on what they need fixing/are waiting for in order to race.
I'd be beyond livid with them if I was one of the "recipients" of their latest "We're So Sorry" blanket email seemingly sent to everyone under the Sun.
Don’t apologize, it makes you seem like every other pandering CZcamsr. Just give your opinion and folks will deal or not deal with it
Just adding to the very few positive experiences:
- April 7th ordered CS DD+ F1 bundle
- April 8th recieve "handover to warehouse" email
- April 12th order is on my door step
Thinking it would take forever like my last order I must say I'm extremely pleased this time around. I never received a tracking number this time I just assumed my order didn't leave the warehouse yet. But all in all it took 5 days this time from when I ordered on the website To when I received it. I feel like Fanatec is coming up finally! There looks to be some kind of light at the end of the tunnel! And I can only speak for the northwest region of the US. But I do hope this whole ordeal gets resolved for everyone!
Great to hear another positive story. It does seem like they are getting things back in order as of late which is great news since their products are solid!
Where do you live ? EU ? US ?
@@This_is_Elzed northwest region of US
ordered 13th of april , still no tracking number , got an email on 15th that order is being prepared and thats it. They dont respond to email , they dont answer to calls .
I have contacted paypal to make them send the order otherwise they gonna give me my money back.
they need to start taking money out of the customer's account after the product is received let's see how many delays there are after that. Will be drastically left i can guarantee. You earned my subscribe
Fanatec better get there issues fixed because there's now moza simmagic and asteck so they aren't the only player in town now so customers can easily take there money somewhere else
What circuit is that?
Bathurst Australia
They did this BS when I ordered my CSL DD years ago.🤬
Only thing I have fanatec are clubsport dd 12nm base,2 universal hub v2,2 qr2. I’m about to just sell them and buy simagic alpha 15nm base and round rim! To match all my other simagic gear.
Just got the simagic p1000 pedal, simagic hydraulic handbrake,simagic h pattern shifter. So I’m about to just go all simagic at this point!
How are the pedals?. Haptic motors and hydraulic mod?
Do it man. You won’t regret it.
I sold my csl DD and went SIMAGIC ALPHA. Much better and reliable
Simagic makes fantastic equipment!
Their inbox was full 😆
I hesitated for a long time which direct drive wheel I should buy, Fanatec really seemed to me to be the best option in terms of price, I finally bought Logitech G Pro Wheel, and I'm glad I did, and the quality of Logitech and the service, always top, it is an expensive steering wheel, but with all the options at Fanatec you will pay just as much but have fewer problems
So do you recommend g pro for great experience? I’m on Ps5 I want Fanatec but worried I will have problems and stress. Logitech seems much more safe. Just not loving no accessories on g pro
Posso chiederti se è compatibile con periferiche fanatec, come pedaliere e freno a mano??.
So I should use my credit card on my upcoming purchase based on these comments 😅
That’s nothing new with fanatec.. If you can wait it out they will offer you a free steering wheel..😂😂
Fanatec should fire their COO.
Credo l abbia fatto una settimana fa..
Yo hice pedido el 26 de noviembre. A las 2 semanas les mande un mail y me contestaron en otras 2 semanas. La semana pasada les volvi a mandar un mail y justo hoy me mandaron un mail conforme el pedido esta en el almacen y a su vez hicieron cambio del estado del pedido en la web. Es un cachondeo pero parece q avanza
Ohala que te llege tu equipaje rapidamente. Me toco la suerte y yo recibi mi orden en 3/4 semanas pero tadavia reconozco que desafortunadamente eso no es lo normal para Fanatec ahorita. Aun, todavia me quede sin comunicacion sobre mi orden por dos semanas hasta que recibi el numero para seguir el enviaje.
ordered 4/16/24 already have tracking nmbrs arriving 4/20/24
i pick up mine.......i live 80km from factory
you're about to make a lot of new friends lol
Why in the world would you want to associate your channel with them?
Hear me out. I get what Fanatec is doing even though it seems frustrating. I've worked in a few service desks and that's how they handle this kind of situations when the amount of tickets in their system gets overwhelming. This allows them to get rid of all the unnecessary / already fixed old cases to clean their service desk queues so they can invest their time better for the people who still need their help. I know it sucks because I used to think it's wrong when I was working in a job like this. Companies and especially the SD managers want the service desk response time / SLA to be as quick as possible so there's probably one person who's job depends on getting the queues shorter and they just have to do whatever they can to make it possible. I've seen a lot worse methods, literally deleting a bunch of tickets even if help is still needed. That's why I think this is not so bad after all. Simply by replying to the email the system keeps your ticket open.
Edit: I forgot to mention: Situations like this usually happen when the company doesn't hire enough people to handle the SD queues. The staff in service desks also changes quite often so it takes time to train new people which slows down the work. People come and go pretty much every month in a job like this. Usually it is because the paychecks aren't the best, especially if you haven't been doing this work for many years.
true buddy😊 I also was working with service desk and SLA is more important then the clients for operation managers and team leads.Looksclike they lost a lot of people .Dan he kind close minded 😂
Not a good excuse for Fanatec. They already had problems with shipping and customer service before black friday and they held a sale knowing they wouldn't be able to handle the amount of customers. They've done it nearly every Black Friday, its just this one is blowing up in their face.
Guess I’m stuck with this noisy old g923 until Fanatec gets there act together.
dude my fanatic order has been delayed for 60 days and counting like they fucking suck
buy moza
i just ordered some stuff from them about 2 weeks ago. placed the order on thursday night then got a response on the following monday. ended up getting it on thursday. so it only took about a week to get here
Not wanting to depress further lol, it seems 90%+ of companies these days will lie and be deceitful, saying anything they can till they have your money.
The BS i've experienced in my quest for sim goodness with both gtomega and trakracer leave me somewhat frustrated to say the least.
If you can, i would recommend to steer clear of these companies too, avoiding future headaches, loss and disappointment.
The sad part is most YT channels are very deceiving too, whether intentionally or not, recommending products for us to buy, with their everything is wonderful attitude sucking you in.
Greed, no morals seems ever growing in todays world, but what else do you expect to happen in a monetary based exploitable system. 🙊👿
Sim-lab, SimXperience, Simagic, and Heusinkveld have been great examples of good customer service for me. Fanatec and Thrustmaster not so much.
Just buying moza at this point
Fanatec is a complete joke, shitty service and shitty products. Beter spend your money somewhere else.
Hahahah,ik love my moza is de,best
I'm guessing they have some what a small team and didn't hire as the need of the business grew no excuse but I've seen this before
The problem is that it’s been an issue for years now. They’ve had enough time to address the problem multiple times over yet they’ve still done nothing. They just don’t want to give up any profit to hire the necessary customer service reps and their customers are paying the price for Fanatecs greed. They deserve every bit of the hate they are getting at this point.
Fanatec has been brutal for years! Poster child for over promise and under deliver. Good on you for calling them out! Good to see you making videos again!
Sounds like they got hit with Malware
Why would you buy a Clubsport DD in the first place? DD1 is their best wheel.
Peak power wise yes but even Fanatec themselves have said the Clubsort wheelbases are a better and more precise ffb technology. But only time will tell if that's true I suppose!
Their finished!
*their. idiot -.-
Im getting ready to do away with the idea of PS5 compatibility and go with Simagic like i originally wanted. Still waiting for my DD+ and i have all Fanatec ecosystem now and i cant do anything with it. I have a $3k paper weight and Fanatec is holding over $1200 of my money. Ive spent over $4k and cant use any of it...
You won’t be disappointed. The alpha ultimate is awesome. It’s buttery smooth and more power than I’ll ever really need . Next I’m going to sell my Heusinkveld sprint pedals and get the P1000’s.
I have no sympathy for anyone who buys Fanatec's junk. That company has been shitty with customer service for years. People should do their homework before buying from them. They are known for their product failure rate and the fact they do not support customers well after the sell. I remember years back Thomas Jackoffmeyer coming to the iRacing forum to defend his compay and leaving asshole comments about people who were fed up with the lack of customer service. He even told someone to start their own company if they are so bothered by it. That type of behavior from the CEO and coupled with their failure rate made many of us stay away from Fanatec like the plaque. That company absolutely does NOT care about the consumer and service post sell. They feel they have a large enough customer base that if a % leave they will still make tons of money...and they do. If you want customer service pre, during and post sell then I suggest buy from companies like Huesenkveld, Simucube, HRS, DSD, GSI and Ascher.
jackoffmeier, hahahaha
Feel the hate! I had no issues with my order, 7 days after placing my order, my kit arrived and with the exception of the CSL DD shaft clamp (which I replaced before using using the CSL DD) has functioned perfectly satisfactorily. I, like the majority of their customers, am satisfied.
@@oktc68So because you haven’t had any issues yourself, everyone else should be okay with their own product failures? Your products working means that their horrible customer support should be okay?
I have a wheel that doesn’t work. I have tried to email them 3x. No response after 4 months. No wheel and can't run. This sucks.
The issue with Fanatec is they occupy a space in the market with fairly competitive pricing, a healthy resale market and residual values, and a good product range. They're obviously having serious problems this year scaling to meet demand, they were probably much too compartmentalised between sales/marketing and production management. I think they vastly oversold what they're currently capable of fulfilling for whatever reason, possibly due to unexpected circumstances with manufacturing. I'm not making excuses, I'm also waiting for a full DD kit, but I have experience in complex overseas manufacturing and logistics, even one small thing can totally chain reaction. screw up everything. I hope the situation improves soon and I end up getting a product before April, because it's crazy at the moment.
It’s not fanatic. It’s FAN-A-TEC. or as I like to call them #scamatec
it's always the same with fanatec
now we have other options
forget about them
I never had any problems with Fanatec gear at all.
All my stuff works perfectly... CSL DD, Shifter, McLaren GT3 wheel, clubsport v3 pedals
ok........
Fanatec - German inefficiency at its worst and The way to kill your reputation and business.
Not to excuse FT's recent behavior, but all my FT stuff works fine. I did try to buy new elastomers for my old CSL pedals, no luck going through FT. Just bought aftermarket replacements, but I understand the anger by FT customers. I bought some FT gear on black friday, looks like March for me. Just enjoy what you have, if you have it. Too late for me to switch.
It’s Fanatec not finatic
Fuck Fanatec and finatic tho
It’s not like you’re dealing with an insensitive individual person.. they’re a company blowing up on orders and probably aren’t staffed up enough to deal with so many people crying about so many things that half of, are likely small technical issues that actually reading the manuals and forums will solve for you; and the other half just impatient people waiting on their orders.. Things like this happen to many companies. With all do respect this community is full of a lot of ridiculous complaining.
~ happy Fanatec customer
Nah, they’ve been known for piss poor customer service for a long time. Email them today with a made-up issue and see how long it takes them to get back to you. Bet it’s 8-10 business days at the very least.
@@akfortyfo7024 yeah no surprise. They get so many emails from a community of impatient and complaining people lol
@@TheoWellington and therein lies the problem. Now consider why they get so many emails
Lol.. Fanatec bootlicker. Feel like I've seen it all now.
Is it a mismatch, some customers like complaining think unnecessary and some don't do their jobs right at work. Is human things.
“Fanatic” sells sports gear btw lol, but I get your frustration. Fanatec needs to fix their situation.
Fanatec themselves pronounce their name as "fanatic".
@@ChristopherWoodsyou are correct.
No se porque os enfadáis tanto. Las cosas llevan su tiempo,y es una epoca donde todo el mundo quiere todo para mañana. Tened paciencia y confiad en fanatec,no llevan 20 años en esto de casualidad. Yo tengo el dd pro el v2.5 y no puedo estar mas contento y si, con mi QR1 metalico que es una pasada y sigue siendo TOP. Que rapido os olvidais de las cosas cuando lanzan cosas nuevas.
Agreed ❤
La diferencia es que nosotros hemos tenido suerte pidiendo cosas de ellos hace mucho tiempo cuando su atención al cliente todavía funciona, hay un montón de gente que acaban de comprar de ellos en los últimos meses que no han recibido sus productos ni una respuesta durante meses. Algo que no es aceptable.
@@misterdog7 yo hace dos semanas compré los V2, y me llegaron a los 3 días. Y las pegatinas las compré el miércoles,y el lunes estaban en correos. Supongo que será la suerte que tengas. Pero no es aceptable querer destruir fanatec,en virtud de las nuevas marcas. Todas tienen sus desventajas,y ventajas. Y las que estan emergiendo lo logico es que quieran hacerlo todo perfectamente. El ego de una marca es transferible al de su Ceo,fanatec tendrá que resolver esas diferencias, estoy de acuerdo,pero eso esta muy lejos de encontrar una justificación para hacer este tipo de videos.
Lo que no se puede hacer es agarrar 1000 y pico euros de la gente y retenerlos 6 meses, eso es abusivo. Pones una lista de espera y un pago modélico. El mejor ejemplo lo tienes con la Steam deck, yo la reserve un año antes, pero no pague los 500 euros que costaba, hice un pago de 3 euros y me puse en lista de espera, al año cuando me tocó mi turno y la máquina estaba lista me mandaron un correo, pague su precio menos los 3 euros y en una semana estaba en casa. Eso es una buena práctica empresarial
@@albertogarcia5276 eso es una chorrada de tamaño instrumental. Lo pagas cuando lo pagas porque tienes el ansia de tenerlo reservado solo para ti porque sabes que se acabara el stock rapido,y si quieres una reserva semejante lo pagas. Si sabes que no sale hasta diciembre los 1000€ se te retienen como dios manda. Porque a nivel empresarial lo que no voy hacer es reservar 100 unidades y a ultima hora 20 se echen atras porque no tengan para pagar la luz porque en esos 6 meses de espera su situacion economica ha cambiado. No me contéis bobadas . Sino te sobra la pasta no te gastes 1000€ en una base para jugar al pc o a la play y creerte el kaeiser.
only idiots will spend money like this..
I know they have a problem, but like you, I haven't personally experienced any issues. But at least you get a reason for making a click bait video. I'm sure it desn't have anything to do with you not getting them to "work" with you.
Dude have you even paid attention to what is going on lately over at Fanatec? I never had any issues neither but that's because the last time I ordered from them was like a year ago...
It’s crazy that a fanboy of a company is bashing people who are upset at that company’s horrible customer service. These stories are all over the internet so it’s not like he’s alone or making it up. Selling a ton of product at the prices their gear goes for and having such horrible support for those customers is unacceptable.
fan a tec not fanatic
Doesn't matter.
According to Fanatec, it is actually pronounced like "fanatic". Ring their phone line to hear the nice lady say it if you want. :)
You are wrong. It's pronounced like fanatic....
Fan attack is the most appropriate way of saying it.
Wrong. This is easily googleable lol.
Well, a lot of your conclusions are kind of nonsense. I also had and allready have contact and transactions with fanatec. But I didn´t receive that mail. That might be a good sign, that only that costumers got that mail, that have an open ticket in the system. Your ticket might be the coorperation thingy, that is still undone because of low priority.
From that viewpoint, their email is correct. Of course anyone can write to the support, but not answering to that mail because there is no ticket.
Maybe they just try to identify the tickets, that are still needed to be solved quickly in order to focus on that. That´s also a nice move.
Well, I think videos like this won´t help anybody. The time will come, Fanatec will have a look on your ticket, find this vid and will just close it !
It's pronounced 'fana-tec'.
The CEO himself said that fanatic is the correct pronunciation, but he also doesn’t care and you can say it how you want.
Nah thats ok... they're trying to fix things that need fixing, not deal with crap like "muh driver didn’t install".
At least they're trying.
They're not unlike any company in their boat, even toyota can make you wait months for a car.
People are so entitled though. So half of these complaints are just people stamping their feet because they didn’t get their stuff in an instant.
I get that isn't the case for everyone l, but this IS becoming a bandwagon/it popular to hate [insert name here]
There's getting your stuff in an instant, and having to wait for months for a product you bought and which was supposedly in stock at the time of purchase. And that's not even counting waiting for weeks/months to get faulty equipment replaced. I suggest you take a look at their forum to see what's going on lately.
@misterdog7 like I said, it's not the case for everyone.
What I meant by that, was some people have a good reason to complain.
But not all.
Don't forget, a lot of these issues are due to everyone wanting to grab a deal on black Friday, then overloading a small company who has no choice but to run on a "Just-in-time" model.
If people want a "Just-in-Case" modelled company, then there's companies like logitech, who can not only afford to stock shelves in stores, with the hope things might sell, but can also afford to absorb costs such as Sony licensing fees.
Whether it's Fanatecs fault or the Hoard of black Friday customers fault, we'll that's not really up for debate.
But, I still think we all need to share some of the burden.
If we all want to buy in the same week of the year, then we all have to cop some of the delay.
Fanatec is copping it hard too, they're probably almost failing over this.
So now they're forced to ship between real issues, and petty issues, while also desperately trying to address the massive amount of orders.
Honestly, if people want their stuff, then let Fanatec do their job and stop wasting their time right now with petty hassles over a two week delay.
One month? Sure! But I feel this is why Fanatec feel the need to tell people to prioritise themselves a bit too. If they spend a day looking at tickets/email that say stuff like "why didn't you respond to me yet?" Then that's a day they didn't spend, helping a guy who ordered two months ago!
I thought that would have been obvious to some!?
But you're almost having a go at them for having the downright nerve, to tell time wasters to fxck off for a while, while simultaneously hating in them for not addressing real issues.
It's like they can't win - hence the bandwagon euphoria you're riding
@@GregoryShtevensh Then Fanatec shouldn't market themselves as a Just in Case company with their "estimated processing time" of 5-7 business days. I was in the lucky camp where I got my product in 4 weeks and I was only missing two screws out of the whole shipment that I was able to buy at my local hardware store. There are people that ordered before me that are still waiting on stuff. As another youtuber put it, we also have to look at this through the philosophy of Hanlon's Razor. It is most likely not malice but if it is not malice it is most definitely incompetence. The incompetence is in the way they are handling their communication and logistics. The only way we make it better is by holding them accountable.
Telling a family member to get their shit together is not bandwagoning on them. It comes out of a sense of care and wanting better for them because we know they can do better. In the case of Fanatec, I already have my biases because of a past experience 10 years ago though so I personally don't see much hope there but my sentiment is probably shared by 1/100 people complaining at the moment. The other 99 want what they paid for and they want the company to survive so that they still have support for what they paid for.
What a bootlicker you are.
@@GregoryShtevensh it's not the customers' fault for ordering what Fanatec offers. If fanatec is such a small company they should apply due diligence in order not the be overloaded by orders. They had their BF deals open for a whole week and could have intervened at any given time.
If you got your stuff then let it go and move on. You don't need to make a video telling us that we are mad about waiting for things that we paid for...but I guess you gotta milk some views out if it
He's literally highlighting how bad their customer service is. For someone who will be upgrading his SIM equipment in the near future, I'm grateful for videos like this. As I will not be wasting my hard earned money buying things from a company who think it's acceptable not to invest money in good customer service. I will buy from Camus or Moza instead.
L take. Grow up.
@senahid: Youre such a troll. Of course this needs to be communicated to protect other customers in future. Youre comment is as useless as the Fanatec Support.
I agree mate! Dan's Fanatec hardware is solid and working fine. Therefore he has no reason for contacting customer support. Fanatec customer support are busy helping clients with actual problems. He is just being a drama queen because they ignored his "business request".
Bad take. We need more publicity on Fanatec so it hits them in the wallet, or else they'll never change.
Blah blah blah, we get it... you have no patience and the world revolves around you. SMH
If you get we our order great! If not, we get our money back and life goes on.... dang
Let Fanatec Cook...
And yes I got the email, and I thanked them for the update. Grow up and be patient...geeez